World Finance Corporation

I completely understand the frustration.  We have several vehicles awaiting parts for frame replacements.  As the parts become available, they are being repaired.  Each vehicles has parts ordered specifically for that vehicle, so when the parts arrive they are specified for a...

particular application.  Mr. B[redacted] will see if and eta can be given to expect the parts arrival for repairs.  Once parts arrive, two days are needed for repairs.

March 9, 2017[redacted] Hayward, CA [redacted]Subject: Inquiry received on February 27, 2017, 2017, for Mortgage Account # [redacted]Dear [redacted]:Thank you for contacting First Guaranty Mortgage Corporation, (FGMC) dba [redacted].com through the Revdex.com (Revdex.com). We...

appreciate the time you took to relay this information. We have completed our research and wanted to provide you with our findings.In your inquiry you stated the following:- Your mortgage payment was made to [redacted]) in early Januaryand the loan was sold to [redacted]; your payment was not forwarded in full from [redacted] to [redacted] - You received a debt collection letter from [redacted] as your mortgage is short on funds - I contacted the customer complaints department and nobody respondedIn your email dated February 27, 2017 you stated the following:- You want the complete explanation on the number reported to [redacted] of $4,633.15Based upon our research, please find our response below:Your mortgage payment was made to [redacted]) in early January and the loan was sold to [redacted]; your payment was not forwarded in full from [redacted] to [redacted]Your mortgage payment was received at [redacted] on January 6, 2017 and applied that same day to the January 2017 payment. The loan was then service transferred to [redacted] on January 31, 2017 with the loan due for February 1, 2017. The January 2017 payment was not due to [redacted] therefore, the January payment was not forwarded to [redacted] from [redacted].You received a debt collection letter from [redacted] as your mortgage is short on fundsOn February 9, 2017 [redacted] received funds in the amount of $1,824.38 from [redacted] in error, these funds were not intended for your account. The payment in the amount $1,824.38 was placed in the suspense account related to your mortgage. This payment caused the letter from [redacted] to be sent to you on February 10, 2017 indicating they had received a payment on your account and it was not enough to complete the February 2017 payment. On February 12, 2017 you made a payment in the amount of $2,808.77 for the February payment and applied the same day.The funds in the amount of $1,824.38 have been reversed off of your mortgage account and returned to [redacted] on March 2, 2017. We apologize for any confusion or frustration this may have caused.We can confirm there were no late fee assessed to your account related to this error.I contacted the customer complaints department and nobody respondedWe received an email from you Wednesday February 22, 2017 and responded to you that same day advising we would look into the concerns you provided and had several additional email exchanges that day for information.On the following day February 23, 2017 we advised that we were reaching out to [redacted] and needed information from them to resolve the issue.We received an email from you on Friday February 24, 2017 at 2:09 pm, 2:16 pm, 2:21 pm and 7:43 pm. On Monday February 27, 2017 we responded to these emails. Please be advised that FGMC has a one business day timeframe to respond to all email and phone call requests. This allows us time to research and resolve any issues or concerns you may have.You want the complete explanation on the number reported to [redacted] of $4,633.15The amount of $4,633.15 showing on the online statement you provided shows the funds sent in error from [redacted] $1,824.38 and the payment you made on in the amount of $2,808.77 in the suspense account totaling $4,633.15. Both payments were placed in the suspense account and then applied to the loan. The online statement shows the information for the payments received on the account and the application order. If you have further questions about the online statement please contact the Customer Service group at [redacted]Thank you for taking the time to share your concerns and experiences with us. If you have any questions or need additional information, please contact me at [redacted], Monday through Friday 8:30 AM to 5:00 PM Eastern.Sincerely,Alice F

The address is: [redacted]. Frederick MD 21703. or [redacted]. Tysons corner, VA  22182

Over the past 12 weeks has been a horrible experience dealing with the staff at Striffler-Hamby Mortuary in Columbus, GA. The points of contact are [redacted] , Funeral Director, and [redacted] Liaison, with the cemetery. My wife [redacted] passed away April 24, 2016 and had her graveside on April 27, 2016.
Me and my wife’s daughter [redacted] made funeral arrangements for [redacted] on April 25, 2016 with [redacted] and [redacted] that day and discussed several items to include the design of the crypt stone where she was laid to rest at the Chapel of The Pines Mausoleum in Parkhill Cemetery.
On June 3rd, I contacted [redacted] to ask about why the crypt stone was not in place yet and she notified me that no one had discussed the design of the stone and that I would need to come in and take care of it. On June 7th, I arrived at [redacted]’s office at the cemetery and went over the design and signed off on it in hopes it would be done in the next few weeks. Also, [redacted] tried to charge me for having engraving done without checking [redacted]’s packet first for the options that she paid for. On July 12th, the crypt stone was still not in place and I reached out to [redacted] again and that is when she notified me that she just received the print of what it was going to look like and that I needed to come in and approve it. I got into the office just before closing and approved the print. Today, July 18th, the stone has still not been placed in front of our crypt.
Do to the circumstances stated above, 12 weeks later, I am still not able to celebrate [redacted]’s life. All I have to look at is a grey hole in the wall. [redacted] tried to sell me something that [redacted] purchased many months ago. There has no attempt from Dignity to communicate with me the unfinished business that has been stated and no status updates has made making this a very miserable experience and would not recommend anybody to plan their funeral at Parkhill or use Striffler-Hamby Mortuary.

To whom it may concern,We have reviewed the concern and looked into it. We are happy to take care of the bumper paint issue. When we sell a used car, we have all of our clients sign a copy of the [redacted] report. We just re-ran the [redacted] and the car was not in an accident according to the [redacted]...

report. As previously stated we are happy to assist in repairing the bumper paint.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The response from FGMC says that it is their understanding that I am satisfied with the resolution. I don't remember being satisfied with anything this company has done. I'm sure I would have been ok if they actually came through with resolving the matter after I met with all of their conditions, but even since their last response,  I have been going through the same things I was going through when I submitted my first complaint. I am once again asked  constantly for papers that should have been asked for a long time ago. Just 4 days ago, I was asked once again for my June bank statement. We are currently in November, yet I had to submit a bank statement for June, even though I have already submitted it numerous times. I worry that sensitive information like bank statements are finding g their way into the wrong hands. Approximately a month ago I was given a short list of papers that I was told were all we needed to close the loan, but in true FGMC fashion, that list continues to grow almost daily. I see no end in sight and I have zero confidence that FGMC knows when or if this loan will close. This loan is being done very unprofessionally and with no regard for the customer. I have been more than compliant with their requests and more than patient with the unorganized way they are handling my loan. I would like this loan matter resolved asap.
Regards,
[redacted]

We have concluded our investigation into the claims brought forth in the consumer complaint submitted through the Revdex.com’s Web Portal. In case number...

[redacted] Mr. [redacted] claimed:   1.      The required assigned consultant is potentially related to the contractor.  He contacted the FGMC Draw Administrator to inform him of the consultant’s relation to the contractor, but was told we’ve been working with that consultant for a long time. 2.      He paid out of pocket for many items and was told to send the receipts to FGMC for a refund. He was told by FGMC he would not be refunded. 3.      He feels the lender is trying to force him to use the entirety of the renovation fund, which he doesn’t need at this point.   First, we would like to apologize for any inconvenience and frustration Mr. [redacted] has experienced as a result of this matter. In our discussions with Mr. [redacted] regarding his concerns, we have discussed the following steps we are taking to find a resolution:   1.      In regards to the relation of the consultant and contractor, the contractor was chosen by the borrower and a third party lender chose the consultant.  Since then, Mr. [redacted] has terminated the contractor and FGMC has terminated and blacklisted the consultant.  FGMC has since hired a different consultant. 2.      In the matter of the refund, we ordered an appraisal to be completed by an independent appraiser.  The appraisal will us a value and indicate any items needed to be done to meet minimum FHA standards.  Any remaining funds in escrow can be reimbursed to the borrower based on receipts as long as the loan is current. 3.      The renovation fund amount was determined by the HUD consultant.  It is based on the contractor, HUD consultant, appraisal and scope of work.   We will continue to work with Mr. [redacted] toward resolution and, again, we would like to extend our apologies for any inconvenience. FGMC’s Consumer Complaints Department works to maintain the rights of consumers through an independent and impartial resolution process.  If you have concerns regarding the resolution of this complaint, please contact the Director of Consumer Complaints at ###-###-####. Thank you.

[redacted],   Thank you for sharing the concern from the customer. We have spoken with this customer numerous times the issue at hand is bi weekly payments which the customer thinks should mean 24 payments per year after spending hours with the customer that there are 52 weeks in a year and...

that if they had a biweekly contract they would have 26 payments per year they chose to do monthly payments instead. As far as canceling the service agreement we have already sent in the paperwork. The credit of that contract goes back to the financial institution that financed the car.   Regards   Amar R[redacted] General Manager Priority Toyota Springfield

On September 30, 2011, Mr. [redacted] sing a contract to enrolled in our EZPAY Program. It's a program that AD Meyers Uniforms LLC has for officers that work for Federal Bureau of Prisons. On this contract is was stated that "Payments received are non-refundable but can be used at any time until...

exhausted. There is not expiration date on the use of the funds" Mr. [redacted] was reminded when you call and requested he's current balanced be refunded back to him, that fund received are non-refundable. He was also told that he can used the funds if he want's on non-uniform items. We have a vendors that he can take advantage of to order things line, shoes, shirts, pants, and accessories. The fund will remain on he's account until he decides to use it. Thank you, [redacted]