World Finance Corporation

[redacted] , Thank you for sharing the concern from the customerWe have spoken with this customer numerous times the issue at hand is bi weekly payments which the customer thinks should mean payments per year after spending hours with the customer that there are weeks in a year and that if they had a biweekly contract they would have payments per year they chose to do monthly payments insteadAs far as canceling the service agreement we have already sent in the paperworkThe credit of that contract goes back to the financial institution that financed the car Regards Amar R [redacted] General Manager Priority Toyota Springfield

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint: ***
I am rejecting this response because:
They provided a new vehicle but we also had similar problems with itThe car Broke down and has to call some friends to come get my family and then I spend A couple hours to get a new battery in the dealer.They replaced the battery hoping that would solve the problem but it's bein only a couple days since then and too soon to JudgeWe are also seeking for some kind of compensation for all this inconvenient. I had talk to the general Manager about itHe said he would call me yesterday but He did not and I call him but no answer so far to my voice mail
Regards,
*** ***

I am attempting to contact the customerThe customer has not returned my calls

*** *** Since the interest rate was a concern we submitted to a few banks we deal with to get you the best terms available in the market placeI did review to make certain we had the signed authorization to do so which we doWe have not submitted to any banks since you left the
dealership

Dear Mrs***,Please accept our sincere apologies for the poor experience you had with us We strive for 100% customer satisfaction and we are very sorry that we fell short of that during your project We are in the process of refunding the requested amount and should have it
you shortly If there’s anything else we can do for you please do not hesitate to call us at our corporate office ***. Regards, College Works Painting

The issue has been resolvedWe had credit challenged guest looking to by a carThe banks required additional proof for employment and previous car having been paidOnce we received all the documents the customer was given the car

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have agreed to disagree
Regards,
*** ***

The vehicle in question is a Taxi Cab with 193,milesThe customer qualified for a customer support program through Toyota and that repair was performedNow year and 30,miles later another part that was not part of the initial repair has failedToyota will not cover this part because it
is not part of the customer support programHowever we will work with the customer to resolve the issue

Hello *** ***,Thank you for reaching outI have spoken with our pre owned manager StanHe shared with me he has spoken with you to resolve the matter and it has been resolvedEnjoy your new truck and if you are ever on east coast please stop for a visit. RegardsAmar R***General Manager

The issue has been resolvedWe had credit challenged guest looking to by a carThe banks required additional proof for employment and previous car having been paidOnce we received all the documents the customer was given the car

Striffler Hamby guided us step by step in the visitation/funeral process They helped make a sad situation less stressful While I hope we do not need to plan a funeral anytime soon, we will use them in the future Thank you to Striffler Hamby, Kathy ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I have had to pay for additional repairs that should have been completed from day oneAdditionally the rear bumper was repainted improperly.
Regards,
*** ***

My contact number is 703-269-and my email address is [email protected]

To whom it may concern,We have reviewed the concern and looked into itWe are happy to take care of the bumper paint issueWhen we sell a used car, we have all of our clients sign a copy of the *** reportWe just re-ran the *** and the car was not in an accident according to the ***
reportAs previously stated we are happy to assist in repairing the bumper paint

Hello *** ***,Thank you for reaching outI have spoken with our pre owned manager StanHe shared with me he has spoken with you to resolve the matter and it has been resolvedEnjoy your new truck and if you are ever on east coast please stop for a visit. RegardsAmar R***General Manager

We sincerely apologize for the delay on the job being completedWe fully intend on completing the project ASAPWe have our representative Jay W*** meeting with the clients on Monday to discuss the details for the job and come up with a plan to complete the project. If you have any
questions or need additional information please contact me at ***. Thank you, Frank G***
*** *** ***

The vehicle in question is a Taxi Cab with 193,milesThe customer qualified for a customer support program through Toyota and that repair was performedNow year and 30,miles later another part that was not part of the initial repair has failedToyota will not cover this part because it
is not part of the customer support programHowever we will work with the customer to resolve the issue

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I have had to pay for additional repairs that should have been completed from day oneAdditionally the rear bumper was repainted improperly.
Regards,
*** ***

Asddition to my complain is I still want the $check that PETER told me that they will include the CHECK to the tags that they are sending meThis $is for the battery that I purchased to the car that in bought from this dealer beacause the battery that comes with the car is always dischargedAnd regarding the warranty, I want them to include that on top of my loan like what they should do from the day of purchasedI dont want to pay for anythingALEN told me that if I pay for the warranty first then when they include that warranty on top of my loan after me paying the warranty, I should get rebate of reinbursed for what I payed for the warrantyIf that the case I want them to pay for the warranty then reinbursed it from themIf they did this the right way like the typical dealer will do we wont be in this situationand should'nt be asking me to pay for the warrantyIts clearly its their own fault from the very begining of this transaction so it should cost them all this issue and not ME...
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We have reached out to the customerHe has stated that he would like to add a warranty to his deal and then he will provide us with proofs for registrationWe are willing to oblige ** *** and add the warranty FIRST and then he will provide the proofs after he receives confirmation that the
warranty will cover any repairs he may need