World Hyundai

Edwin and Will B's experience was awesome!!! Got me in and out with a car when no one else could. Quick , easy and honest. Thank you!!

Initial Business Response /* (1000, 5, 2015/09/15) */
A large amount of negative equity and derogatory credit are unfortunately, what is causing a payment range beyond Ms. [redacted]'s satisfaction. We are unable to assist with getting her to her desired payment at this time.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response does not justify the reason why I was publicly humiliated or why I was lied to. This company has committed fraud and a course of action should be taken against that.
Final Consumer Response /* (4200, 11, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, I state that this company publically humiliated me and requested that I come to their establishment under false pretenses. Please address the issue of public humiliation in front of my peers and please address the fact that I was brought in under fraudulent account. My credit did not inhibit me from obtaining a car that day. I was approved to drive off the lot. I did not accept the arrangement due to false pretenses that broughtme into the establishment. I was told that I would have no down payment prior to entering into the establishment with a note of $350 a month or less. I was also told by this company that, they would and its private buyer would purchase my car regardless of the total payments I had left. Please state the facts. When this company did not honor their word, I was yelled at indirectly for reiterating what was promised to me snd kicked out, humiliated in front of my peers. There was no reason for that type of dismissal. I did nothing wrong. I only came to the establishment because they called me with a promise that later on they did not keep. I am currently seeking council because of this event.
Final Business Response /* (4000, 9, 2015/09/17) */
We are sorry that we are unable to assist Ms. [redacted] with her current credit situation, but there is nothing that we can do to accommodate her payment range with her current credit.

My experience today at World Hyundai was beyond my expectations. Erik [redacted] was very professional from the start, not only did he make sure I received everything I wanted in the vehicle, he went out his way to show me everything the vehicle had to offer me. I am soooo Happy and Very Satisfied with the purchase of my new 2016 [redacted], Thanks to Erik [redacted] and the Staff at World Hyundai in Matteson IL.

Edwin has been our family sales rep since 2010. We have purchased 8 vehicles from him. He has always been honest and personable. He does not forget about you after the sale. The whole team at Hyundai is awesome. Stop by and see them

Edwin was really helpful and the service was amazing. Was in and out with a great deal. Extremely satisfied with my purchase at world Hyundai thanks to Edwin

Thank you Lonnie for a GREAT! DEAL. Lonne sold my mom and dad a car a few months ago. I didn't think I could buy a car with my credit situation but Lonnie was persistant about taking car of me, and that's exactly what he did. I got a great caat a fair price and terms. Thank you Mr. [redacted] for all of your help! World Hyundai and Lonnie [redacted] is the place to go and the person to see for a great experiance. THANK YOU SOOOOOOO MUCH!!!!!!!

Sincerly,
[redacted]

Edwin is the most AWESOME & AMAZING PERSON who went out of his way to make sure that I walked out with the vehicle that I wanted. He is dedicated to helping and providing the most the upmost professional help. He is AMAZING!!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jennifer [redacted]

My husband and I purchased a car in January of 2016 from World Hyundai. In August of 2016, we purchase a new car and trade in the old car.
So I called them a couple of weeks after we bought the new car to figure out what to do about the refund for the GAP and warranty. I asked to be transferred to the finance department and spoke with whomever answered. He said that we paid a flat fee so we weren't entitled to a refund. I've never heard of that so I called the GAP insurance company myself. The rep who I spoke to explained that we had to call WH because the policy has already been cancelled. They would give us the refund. So then I called WH again. Leann explained the refund was used towards our down payment. I told her that was never explained to us at the time of purchase. Nothing was ever said about a refund going towards the car. Our contract states there was a $4500 down payment which we were told would consist of manufacturer's rebates. Leann tells me she would call me back. I wait a few hours and nothing. So I called her back and she transfers me to Willie. Willie says that was explained to me when we signed the paper work. That was never explained to me. If it were, I wouldn't be calling now. That was never mentioned to us. Ever. An honest business person would’ve had everything done in writing to cover themselves in the event of something of this nature. We didn’t sign anything that stated we would use our refund for the down payment.
I talked to Willie again the next day and requested an itemized statement of the down payment. Turns out he doesn't have anything that we signed. He said the breakdown was written in his copy after the deal was done. it wasn't done on my copy so there's no record of this and no signature that any disclosure was made that we would be using that money for our down payment. We were under the impression it was all rebates. We believe they violated the Truth in Lending Act. Steer clear of this place.

Great service despite the fact that the power went out they managed in working out a great deal. Thank you Erik [redacted] and Michael [redacted]. I will definitely refer as many people to world hyundai as I can . You guys Rock !!!!!!

My experience with World Hyundai was very satisfying. Salesperson was helpful and very honest. Would recommend World Hyundai to anyone looking to buy a car.

Chris [redacted] was very helpful with our deal for our car and would refer of my friends and family to him for future deals on cars. I know we will be back for future service and car purchases. never been treated so kind and felt like he really cared for us like family!!!

My sales person was fabulous he had a special flick of the risk great job chris [redacted]

Edwin Great sales experience!!!!! Come see him for a new or used car or truck. He will go above and beyond the call of duty to help you...

Chris [redacted] is an exceptional salesman. He is professional, attentive, and empathetic to the needs of his clients. He is knowledgeable of the products sold here and shows great detail in reviewing the amenities of each vehicle.

Initial Business Response /* (1000, 6, 2014/03/27) */
We have reached out to [redacted] and asked that they be removed. We will report to Ms. [redacted] if we have any updates.
Initial Consumer Rebuttal /* (3000, 8, 2014/03/27) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
This letter is missing so much pertinent information a blind man can see it is false. Where is SS Number, [redacted] address, and all other Credit Bureaus addresses? Plus this was sent to an outside parties e-mail address from a non business e-mail from [redacted] and then sent to me.
Final Business Response /* (4000, 10, 2014/03/31) */
In an effort to keep the clients information out of the public eye, as the Revdex.com maintains such info publically, we did not include specific personal information in this transmittal. We do have a separate letter with her information so that the credit reporting agency can identify her accordingly. This already been sent to the agency.
Final Consumer Response /* (4200, 12, 2014/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked for a copy to be sent to me of what they sent to Credit Bureau. They can say anything as is there practice of doing. The only reason they said they left out information that was sent to because you sent them my reply of what was was missing. When I informed them that pertinent information was missing they resent same letter with it being Notarized at bottom through someone elses e-mail again. The Notarization doesn't mean a thing because they have a Notary at business. Notarization is for signature purposes only not content. When Mr. [redacted] sent me this e-mail he claimed this was letter he sent. I have contacted Credit Bureau and they have received no information from World Hyundai with any of my information or requesting removal so they are still lying!! How is leaving off Credit Bureaus address and phone number and point of contact protecting me.

Edwin I give him 5++. He was honest, consistent and very helpful. He got me exactly what I wanted, I would recommend him a thousand time. I thank him so much.

Erik was very thorough and professional. This was the most exceptional car buying experience I have ever had. Excellent customer service. I would recommend other customers.

Edwin n Erik were awesome and went out of their way to make it a great experience. My wife was with me and they have dealt with her and she is a tough customer and they handled it great. Thank you!!!!

I had the pleasure of working with Terri and Lisa. Both parties where very professional and was able to answer any question that I had. There was some confusion on what I was looking for, but neither one gave up which I really appreciate, in the end I have left a very satisfied customer, and will have nothing but good things to say about World Hyundai.

Thank You

[redacted]