WorldPay

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The total amount of $was refunded, and thank you for taking care of it! However, I be**eve the account is still not closed since I was charged again on 9/9/for another $Please see my bank account activities as attached, and please close the account completely Regards, [redacted] **

To Whom It May Concern,We have reached out to this merchant a total of four times and have not been able to make contactWe have not received a call back or an e-mail responseThank you

Hello,The contracts through Vantiv are not a pay by serviceAny account will remain open regardless of activity until we have a valid close form submittedThere is not a refund due in this situation.Thank you,Todd [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] It is now 12:p.mCentral Time on 3/14/16, I just called our bank and the refund has not been deposited into our bank and is not pending I then checked our account online with them and the refund/deposit is not listed at all I would like to check again on 3/16/to see if the deposit appears at our bank or online Thank you very much, I will contact you again on 3/16/ Regards, [redacted] ***

Dear [redacted] ***,We have reviewed [redacted] ***'s complaint I have personally emailed [redacted] for her Merchant Identification Number to be able to assist in a resolution I will continue to work with [redacted] in an attempt to come to a resolution that is satisfactory.Thanks,Todd S [redacted]

Complaint: [redacted] I am rejecting this response because:I do not accept what Vantiv Integrated Payments, LLC said because on my statements I have proof of all the times they took money out of my bank account without proper reasonAnother thing is that I never got a paper saying that I had to pay $2,I would like to know the date of which they supposedly sent me the letter saying I owe that muchAnd I would like it for them to refund me all the money that they took Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted] I am rejecting this response because:Attention: [redacted] *** Vantiv Integrated Payments advised in that the $2,debit in question came from Wells Fargo and is a pass through expense from them to me I've repeatedly asked for a copy of this bill from Wells Fargo to Vantiv that specifically references my company and the charges Vantiv has refused to do that to date I've then asked for a contact at Wells Fargo so that I may folldirectly with them Vantiv has refused to provide any contact information to date No one or entity is simply going to stand by and accept a $2,charge with virtually no support documentationThis is just wrong on so many levels! Further to my note below I'm willing to participate in binding arbitration to avoid court congestion [redacted] Sincerely, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Dear Mr [redacted] , Due to your rejection of Vantiv’s response to the Revdex.com we are resending the attached Visa CPP Notification, CPP Invoice and attestation below: Under penalty of perjury, we hereby attest that the $CPP fee is a pass-through fee billed to Vantiv due to the CPP event at merchant’s locationPlease let me know if you have further questions to the above statement or the attachedThank you! Thank you, [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This company is a jokeI can not get in touch with them Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12078356, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Here is the Merchant *** # [redacted] ***

To Whom It May Concern, We have responded to this merchant and believe we have reached a resolutionThank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like these documents attached to this complaint thread, in order to verify through all parties that the requested information was adequately providedFurthermore, we find it necessary to advise Vantiv and the Revdex.com that we have taken further action within our own state jurisdiction, and have reached out to the Indiana Secretary of State and Attorney General's Office Regards, [redacted]

Hello, We have reviewed Ms [redacted] response I have referred this issue to my technical support manager He is currently reviewing the issue and will provide an update on correcting it soon Once I receive an update I will provide another response Thanks, [redacted]

They asked for my merchant ID to help them resolve the disputeIt is: [redacted] Please send this information to them.Regards, [redacted]

To Whom It May Concern, We have worked with this merchant and believe we have come to a mutual agreement Thank you!

Dear [redacted] ***,We have reviewed [redacted] ***'s response This complaint has been reviewed by our Sales office as well as our Call Center team We will contact [redacted] directly to work through her complaint We will ensure that all issues are addressed.Thanks,Todd S [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowMyself and Legal Counsel have determined these "Interchange dues and assessments" to be inaccurate according to Visa, MasterCard, DiscoverWe are requesting the Indiana Secretary of State and Attorney General's Office to assist us in this conflictWe are also considering reaching out to several media platforms in order for our story to be heardThis is such an unfortunate circumstance for me and my businessWhen responding to original cancellation request, I agreed to pay the $cancellation fee, as it is customaryThe "liquidate damages" amount is unqualified in every way My final offer to the business is to PAY VANTIV A $CANCELLATION FEE, with NO additional penaltiesOtherwise, we are forced to pursue a legal route, as we are not financially capable beyond that Regards, [redacted]

Dear [redacted] ***,We have reviewed [redacted] 's complaint I referred her complaint to our research department and they provided the following response:"We have reviewed [redacted] 's account, twice, we provided a month courtesy refund of the charge This is a fee that is passed on through the card industry We provided the courtesy refund of months We will not be able to go back any further [redacted] had ample time to let us know of the fee, however requested it years later, we cannot retro that far back for a refund."This refund was processed and deposited into her bank account on file.Thanks,Todd S [redacted]

Hello, We have reviewed Mr [redacted] 's response In regards to emails no being answered, out call center deals with merchant phone calls We do not deal with merchant emails, other than directing them to call into our center We do have several records of phone calls working with Mr [redacted] or someone from his office multiple times And for the early termination fee, it is outlined in his signed contract Thanks, [redacted]

Hello,We have reviewed [redacted] ***'s complaint [redacted] had merchant accounts that processed in The merchant account that ends in was closed on 3/1/ This same account was issued a credit in the amount of $on 3/1/as well If [redacted] is asking for more refunds, he will need to provide a detailed explanation of what fees he's looking for a refund onThe merchant account ending in ***, is open As for the rate review [redacted] spoke with an account manager on 3/1/and was told he should have received a few emails, that she would follow back up with him I have emailed the RM asking her to follow up with [redacted] *** Thanks, [redacted]