WorldPay

Hello, We have reviewed Ms [redacted] rejection Again we do not show a fax was received asking to close the merchant account We continues to send monthly statements and never heard back from Ms [redacted] that this was supposed to be closed If Ms [redacted] can provide a fax confirmation to us from the original date we would review for further credits At this time we will not provide any further refundsThanks, [redacted]

To Whom It May Concern, We have worked with this merchant and believe we have reached a mutual resolution

In order to provide a statement copy, I need to know what fee he’s actually talking about I have several statements that show fee increases So Mr [redacted] would need to provide some more details

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: We received a refund of $for the overcharges from the May statements We are now working on resolving $in overcharges for the June statements, which they say they will refund as well They also say they are putting us on an "exclusion" list to prevent us from receiving miscellaneous fees on our statements going forward Why it took them months to do that, I have no idea We signed the agreement with them last October which should have excluded those fees Hopefully once we receive the $refund this will be done once and for all, but I'm not betting on it This is one of the most dishonest companies I've ever dealt with Regards, [redacted]

To Whom It May Concern, Mercury has been in communication with the merchant in question and has requested certain information from such merchant in an effort to bring this matter to conclusion Once that information is received, Mercury will take appropriate action to attempt to address this merchants concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The local sales agent was able to credit the account for all of the incorrect fees We can consider this matter closed at this time I appreciate the follow up Regards, [redacted] ***

To Whom It May Concern,We are currently working with this merchant to reach a resolution.Thank you!

Hello, We have reviewed Me [redacted] 's response Please contact [redacted] to work out a payment agreement The contact center cannot settle this issue This will need to be worked out with the correct department Thanks, [redacted]

We were contacted by the business and were offered a refundWe are waiting on the refund to hit our account, but expect to see it within the next week

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Could you please send a confirmation email of the account being closed to: [redacted] t Also, please confirm that there were no other fees chargedRegards, [redacted]

Complaint: [redacted] I am rejecting this response because:Vantiv has agreed to overbilling us for $but the actual amount we have been overbilled is $ Until we receive credit in full and assurance that future statements will not include these fees, this matter is not settled Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I am waiting for confirmation from the company that my account(s) are in fact closed and no more funds with be attempted to be accessed from my bank account[redacted]

Dear Revdex.com: With your help, I was able to reach a satisfactory resolution with Vantiv Integrated Payments (complaint ID [redacted] Thank you very much for helping with this matter Regards, [redacted]

My Merchant number is [redacted]

Hello, We have reviewed [redacted] 's complaint [redacted] makes reference to an online contract that states something different then the one he signs We are not aware of any online version of a merchant contract If [redacted] can provide a copy of the contract he signed that doesn't match our version, we will research further Thanks, [redacted]

Complaint: [redacted] I am rejecting this response because:Vantiv's statement that they will send a refund in "days" is their basic lie that I have been told multiple times on the phone.I have ZERO confidence that this is a valid statementPer my original complaint, I would consider an acceptable settlement to be a WRITTEN STATEMENT from the company ending all contract and lease obligations for [redacted] along with a refund of $for a portion of numerous over chargesI want a PAPER CHECK sent to [redacted] ***ACH deposit is unacceptable because giving that company a bank account number represents a security threatAs described in my original complaint, I can no longer tolerate any kind of business relationship with this companyVantiv provides no documentation describing monthly fees charged to my account, so I have no way of knowing what they will takeIn light of their multiple violations of fees described in our contract, I consider the contract void because of their refusal to observe contract terms, ie charging $for annual fee instead of $as written in contractPlus, it's very shady for a company to cease providing statements about chargesMy original complaint noted that statements ceased arriving in August Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

To Whom it May Concern,We have worked with this merchant and believe we have reached a mutual resolution.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But I would like you to know that I am a female as noted in the way I set up my complaint and my name is [redacted] not [redacted] I received my refund via my credit union today Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response was incorrectI first contacted them on 5/29/Please see the attached email, entire string, which proves the many dates I have contacted them to have this matter resolved after the attached cancellation form was signed in May Furthermore, the response does not even acknowledge the fact that even after they closed the ***, they continue to charge us for services not received since September 2013, documentation also attached Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***