WorldPay

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Although [redacted] is not your employee anymore, she was at the time and has been with your company for a long timeYour company must take responsibility for your employees' actionsWe did not receive any documents outlining the terms and conditions of your contractHow do you expect us to agree and comply with something that was never presented to usThere were no attachments, no verbal explanation, or even in fine print stating any of the terms and conditionsThere are no liquidated damages clause represented in any of the sections included in the contract given to usHow can we be responsible for something that was never in our possession? Surely, you have records of any email exchanges and/or document exchanges

Good Afternoon, We cannot find this merchant in our system.We’ve searched via email, phone number, and name and cannot locate this merchantin our system Do you have any more information? Thanks in advance,Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that a refund of $543 is satisfactory to me. Regards, [redacted]

For complaint [redacted] MrLuay A***, chain code is [redacted] , attached signed contractOn contract, rates are stated, annual fee not crossed out, no notes about waiving annual fees, would need to reach out to rep who signed up merchant for more details We would need official close form to get the close process goingMerchant also already has CAPS requests, might need to work with VEST to get more details thereThere are notes about mid-Qual rates not showing on contract, seems to be fixedOnly a few statements had incorrect rate, most recent statement showing non-Qual rate with the correct percentage10/14/2016CAPS ID: [***][$249] credit for [Sign On Bonus], billed [N/A]Approved by [Chris C [redacted] ]VEST Case # [ [redacted] ] 2/9/2017CAPS ID *** Notes : $credit courtesy, billed courtesy credit approved by Chris C [redacted] VEST Case [redacted] 3/7/2017CAPS ID: [***][$96.91] credit for [Incorrect Rate-Difference], billed [January 2017]Approved by [Lisa G [redacted] ]VEST Case # [ [redacted] ]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was able to see my charges in an online statement, and I saw that there was a minimum processing fee of $I didn't know I had to pay a minimum processing feeI don't do a lot of card charges every month, so paying this minimum fee of $is too expensiveI want Vantiv to close my account immediately Regards, [redacted]

This issue has been resolved to the client's satisfaction A payment was issued yesterday to the client for $ We consider this matter closed.Thank you, Bronson Z*** | Senior Business Analyst [redacted] ** [redacted] [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The terms and conditions were never given to us or explained. Your own employee, Laura has no knowledge of the terms and conditions. We do not have a copy and it was never attached to our contract. Erik said himself it was a separate document and we never asked for it.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It has been going on for couple month, if it's a known issue I would like a refund for being overcharged, I already tried to contact technical support with no resolution, please resolve the issue ASAP Regards, [redacted]

Hello,After reviewing the account, we have found that we did not receive a close letter until November of We cannot close a processing account without that written documentationThere is no refund due on this account, as billing stopped once we received that form last November.Thank you,Todd [redacted]

Hello, We have reviewed [redacted] 's response What [redacted] has provided is a copy of the Vantiv Terms and Conditions that go along with the written and signed contracts The last update to our terms and conditions was in March I have emailed a copy of his Vantiv contract to [redacted] at the email address provided on this complaint I can't cancel his contract without penalty based on the contract and terms and conditions that go along with the contractThanks, [redacted]

Hello,We have reviewed [redacted] complaint I have referred the complaint to our 100k department Here is their response:"The [redacted] would show GROSS volume for all merchant accounts he has with us sharing that same TIN It would also only include the cards we actually pay for him Therefore it would show different amounts."Based upon the [redacted] team's response, this matter is closed.Thanks,Todd S

To Whom It May Concern, We have attempted to reach this consumer via phone and e-mail with no responseWe are happy to seek a resolution once we are able to get in touch with this consumer Thank you!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To Whom It May Concern, We are continuing to communicate and work with this merchant to reach a mutual resolution Thank you!

Hello, We have reviewed Ms. [redacted] complaint. The decision was made by our retention team not to refund any liquidated damages or the early termination fee. The contract states of those fees being charged if the contract isn't fulfilled. Thanks, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

A Mercury representative called me first thing this morning in response to my claimFirst, he patiently listed to my perception of the situationThen he explained that the customer service representative I spoke with on my 2nd contact with Mercury actually had already setup my account to terminate at the end of August (30-days from my date of notice) without any termination penaltyIt is unfortunate that he didn't clearly convey that resolution to meHad I known this at that time I would not have filed this complaintAside from the misunderstanding that resulted in my filing this claim, I am now perfectly satisfied with the resolution of my termination request with MercuryI feel that Mercury has treated me fairly

Hello,We have researched this issue to the fullest extent and all concerns have already been addressed [redacted] has not been an employee of our company for some time and cannot accurately represent our interests, and the terms and conditions of the contract are binding as they are agreed upon when the contract is signedThank you, [redacted]