WorldPay

To Whom It May Concern,We have been in contact with this merchantWe are currently unable to reach a resolutionWe provided the merchant with all of the information in our possession that is responsive and which establishes the origins and purpose of the feeThank you

Good Afternoon: Merchant called in the first time to close the account on Oct 5,2017, and it was closed immediately to stop the billing She (merchant) claimed she requested to close the account since but kept processing until mid- Merchants last day of processing was May 13, Merchant was not charged an early termination fee of $495, this was waived at the time of closure as a customer service gesture Merchant’s business is still open as of today and accepting credit cards via web sales We do not take any fees from Debit Cards so these charges are not from VantivThanks in advance,Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Did you even look at the attachments? You keep claiming you have no record of me contacting your company I just showed you proof that I have, in fact, contacted your company numerous times You are not even trying to correct this problem All you keep saying is, you have no record I am not responsible for your personnel not following through with their jobs I asked if there was a form I needed to fill out and I was told “no” by ***Have you even tried to talk to ***? How am I responsible for someone giving me incorrect information? I showed you fax confirmation of the close letter being sent plus phone records showing I did, in fact, contact your company How can you deny that?? I have done everything I was asked to do Your company has done nothing, except deny responsibility You are not even answering any of the questions I have asked I have asked why was my account not closed at the end of September when you received the close form on 9/23/15, two days before the 9/25/deadline for the account to be closed by the end of the monthWhich is plainly stated on your close form Are you guaranteeing me there will be no other charges? I am not asking for anything I am not entitled to I want a full refund of $and the account closed immediately with no additional fees I also want an email sent to the email address on the close form confirming the account is closed and no other fees will be charged This should have been done back in July Again, the fault is on your company, not mine I can’t do anything about your personnel not noting my account It’s not like I could do it myself This should not be how business is conducted Own up to your company’s mistakes and correct it Regards, [redacted]

To Whom It May Concern, We are currently working with this merchant to reach a resolution Thank you!

Revdex.com: We did not receive nor agree to any additional terms and conditions; the only terms and conditions we received and agreed to are listed directly on the contract Regards, [redacted] ***

Hello, We have reviewed the rejection Vantiv does not or never has been responsible for charge back decisions The Card Association (VISA /MasterCard) are responsible for making the decision on who wins a charge-back We simply provide documentation on behalf of the merchant If you have any questions on a charge-back decision you can contact the phone number on the letter We are not holding any money, once the decision is final, the money is released to the winner of the Charge-back.Thanks, [redacted]

Hello, We have reviewed Ms [redacted] s rejection Ms [redacted] s we will be happy to assist with getting you set up online and walk through teh steps to view what you need Please contact our merchant services department at 1- [redacted] Thanks, [redacted]

Below is the message we already sent to the merchant: Due to the merchant not providing day’s notice account was subject to early termination fee.From: Ashley B*** Sent: Tuesday, October 24, 1:PMTo: ' [redacted] Subject: CellFix [redacted] I just got off the phone with Ben and he did say that he told you, you wouldn’t receive a penalty for closing the account if you gave day notice prior to closingDue to day notice not being received is why your account was hit with the Early Termination Fee.Respectfully, Ashley B***Merchant Liaison SupportVantiv / integrated payments [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] *** We did not receive the terms and conditions, they were not explains or presented to usVantiv is showing us these "terms and conditions" after the fact and that's not legalWe can't possibly be responsible for something we had no clue aboutOur current processor has looked closely through our contract with his team and found absolutely nothing regarding liquidated damagesAgain, the customer service representative and our sales representative that signed us up hasn't even seen the terms and conditionsAll the business practices of this company is deceptive, even stating our account accidentally rolled into collections

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The chargeback is resolved I think it's poor business practice to not explain to customers that they will not be contacted about chargebacks especially when they don't guide them through how to find them.The funding withheld was a large transaction that they were requiring the invoice, credit card number and the customer's phone number to contact our customer to verify the funds should have been charged We were never notified these were being withheld because they tried contacting the incorrect number and didn't try the number on our application or the email address on the application I found out about it because I didn't see the deposits coming in so I had to contact Vantiv He also did not address the list of issues setting up the account that I had to work through and deal with customers issues for Since I didn't receive any sort of response for that, I am assuming Vantiv is taking full responsibility for those issues and that should be factored into waiving our termination fee.In regards to the overcharged fees, attached is my calculations amounting to $9, This does not include the October transaction totals and the 80+ hours I have spent on all of the above issues We would be willing to settle at $8,and the termination fees waived Regards, [redacted]

Hello, We have reviewed Ms [redacted] complaint Can you please respond with the Merchant Identification Number you are referencing in the complaint? I was only able to locate one that ended in ***, which was closed on 8/13/Thanks, [redacted]

To Whom It May Concern,This complaint is related to a common point of purchase (CPP) fee in the amount of $2, The $2,is a fee passed down from the member bank for its fee to handle and process a credit card issuer reported common point of purchase event at the merchant’s business The MasterCard and Visa card brands initiate CPP investigations CPP investigations are communicated by the card brands to member banks and processors who are required to notify merchants of such incidents and to have remedial steps taken A card brand reported that one or more credit card issuers reported this CPP event at the merchant’s location The Merchant, in its card services agreement, makes representations on PCI compliance and agrees to indemnify the processor for fees and costs passed down to the processor and anyone acting under the processor It is our understanding that the Merchant is aware that its payment application was involved in the CPP event at the Merchant’s location and that Vantiv had contacted the Merchant to request its cooperation to confirm its plan for mitigationWe are happy to discuss this matter again with the merchant

To Whom It May Concern,We have worked with this merchant and believe we have come to a resolutionThank you!

Good Afternoon, We've reached out to the merchant and advised of 50% refund for this account Merchant has yet to reply with approval We are willing to assist with Partial credit due to the length of the account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] They asked for my merchant ID to help them resolve the disputeIt is: [redacted] Please send this information to them Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Merchant's representative advised by e-mail on 3/27/that the refund of overcharges due would be deposited into my bank account on 4/ Funds have not been received Merchant is still in violation of agreement and promises made to correct the situation Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Vantiv admitted to their mistake multiple times and did not correct that mistake for over a month causing our company an overcharge in processing fees This was admitted that it was their fault and they offered settlement for a fraction of the true cost at the stipulation that we continue business with Vantiv for the remainder of the contract Now they are denying everything and acting as if they didn't do anything wrong Vantiv did not act promptly to correct an error that was gross negligence by any company in the merchant processing field and then compounded the mistake by taking well over a month to fix There were multiple attempts to verify this was corrected with no response and finally when I received a response, the representative told me that they made the mistake and didn't get it corrected He said that they would make us whole for their mistake but then a month later gave us a minimal settlement offer and required us to continue to do business We want our account closed and all fees caused by their incompetence by the entire Vantiv team to be refunded Regards, [redacted]

Good Afternoon,Based on the information provided refunds were submitted on this account on 4-and 4-totaling the amount of charges in the amount of $ No other charges were billed incorrectly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Hello, We have reviewed Mr***'s rejection As previously stated on 12/1/16, we have confirmed his accounts are closed There is nothing more we can state at this time, other than confirming his request.Thanks, [redacted]