WorldPay

To Whom It May Concern, We have been in contact with this merchant and believe we are nearing a resolutionThank you! Thank you,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] , Thank you very muchI appreciate you taking the time to look into this matterLooking forward to a long business relationship together

Hello, We have reviewed Mr [redacted] 's reply I contacted Ben [redacted] , whom Mr [redacted] mentioned Mr [redacted] advised they are working with Mr [redacted] 's bank on a settlement and will continue to work through them for a resolution Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If I can get the back and reopen the account to have it closed in November that will work Regards, [redacted]

Hello, We have reviewed [redacted] ***'s complaint A refund was put in on 3/11/in the amount of $ That refund was sent to the bank account on fileThanks,Todd S [redacted]

Hello, We have reviewed Ms [redacted] response Ms [redacted] account has been closed effective 8/30/ Thanks, [redacted]

There was a billing issue that was resolved in August with an employee that is no longer with the companyNow that Michael M [redacted] is gone, Mercury is trying to collect a fee for closing the accountWhen I called, all of Michael's notes on the account have some how gone missing.Honor the agreement Michael and I had agreed on in August and waive the cancellation fee

Merchant was never charged the $termination fee.We explained this to the merchant 10/12/17, he was also notified that henormally would have been charged this fee since he switched companies.He was sent an email confirming this [redacted] , to his email on file.His last day of processing was August but he did not call until Oct to close hisaccount so he did receive a bill for September as we did not know he wanted to close hisaccount and we do not monitor for non-processing accounts If we are to reimbursethe fees paid in September ($254.77) his account will then be subject to the $termination fee.See attached Sept statementThanks in advance,Customer Care

Hello,We have reviewed [redacted] 's complaint I referred her complaint to my sales and loyalty team They advised me that [redacted] had a rate review in November of and signed a Contract Extension Agreement (C.E.A.) at that time Unfortunately we can only complete rate reviews every months and [redacted] wouldn't be eligible for one until November [redacted] was faxed her original copy of her contract as well as her C.E.Afrom on 9/9/ I apologize that she received the incorrect information twice before, but should now have the correct information as requested [redacted] was also faxed a close letter and a copy of the terms and conditions of the contract If [redacted] 's wishes to terminate her contract before the date listed, there would be an Early Termination Fee assessed, as the close letter indicates Thanks,Todd S [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Vantiv says that I contacted the call center times without stating I was unhappy with the service He does not say when those calls were made (just "within the last two years"), and I don't remember calling them other than when I was trying to figure out their statements and most recently when I was trying to get the problem with the equipment programming resolved I was definitely unhappy with them and their service when I called for those problems, THEIR employees must not have noted that?? I had the phone number of the sales repthat signed me up with them and he certainly knows I was unhappy as I called and e-mailed him several times over the past two years.As to my signature, I only signed two papers One was a one page application that did not have a contract term on it and the other was an acknowledgement of their terms, which I thought I understood per the Rep., but apparently not as he didn't give me the fine print that I later had to go on-line to get The equipment lease agreement did not have the lease term filled out, as I stated before I thought that was because there was no term When I realized we were in a lease agreement and requested copies from the Repis the first time I saw all the other pages that were supposedly part of what we were agreeing to I have a copy of the equipment lease agreement that my boss signed that shows that line being blank - the Repfilled out after he left here as he did several other forms, including my SSN, birthdate and home address which I never gave him and wouldn't have as I am not an owner of the company.I admit that I gave too much trust to their representative, but I thought I was dealing with a reputable bank that we had a business relationship with for many years Information was withheld and forms were filled out AFTER he got signatures Vantiv is a dishonest company and their reply is what I expected from them Regards, [redacted] ***

To Whom It May Concern, This is in response to your correspondence for the Revdex.com assigned ID, [redacted] , related to a common point of purchase (CPP) fee in the amount of $2,To reiterate from our prior communications, the $2,CPP fee is the fee passed down from the member bank for its fee to handle and process a credit card issuer reported common point of purchase event at the merchant’s businessThe MasterCard and Visa card brands initiate CPP investigationsCPP investigations are communicated by the card brands to member banks and processors who are required to notify merchants of such incidents and to have remedial steps takenA card brand reported that one or more credit card issuers reported this CPP event at the merchant’s location The merchant was contacted by phone and e-mail several times regarding the CPP event and the person that our company spoke to, most of the time, referred to herself as [redacted] , the merchant owner’s wife and the person that we should talk to because the owner, [redacted] was out of the countryThe merchant at that time was aware of the CPP event, had received the notification of the event sent to them by email on February 17, 2016, and by letter dated May 12, 2016, was provided notice of the fee

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The response " "The [redacted] would show GROSS volume for all merchant accounts he has with us sharing that same TIN It would also only include the cards we actually pay for him Therefore it would show different amounts." This response is vague and unclearI am uncertain as to what they are even trying to conveyWe only have one merchant account with that TINWhat does it mean "cards we actually pay"? The [redacted] provided to us includes all the cards attempted to process even the declines and does not reflect any refunds madeI have spoken with our 3rd party CPA firm and they were able to verify this based on the [redacted] provided to us from vantiv, our bank statements, and or records from vantivThis issue needs to be resolved and two sentences provided to me weeks later after a Revdex.com complaint does not cut it Regards, [redacted]

Hello,We reviewed Ms [redacted] s complaintVantiv does not issue gift cards, but we do have merchants with gift card programsHowever, [redacted] does not bring up any merchant records so we are unable to research this any furtherThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I don't see any attachment as you statedI have reviewed the contract and I don't see anything on the contract stating the Mid Qualified RateI have attached a screenshot of the contractAlso your Sales Rep Larry M [redacted] is aware of the rate he offered meThey made an adjustment for previous months but your company keep charging me moreAt this point your company has committed a fraud with rates, contract, and other issues I have stated in my complaints Regards, Luay A***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I transferred my business account from [redacted] to Vantuv A representative at the branch for Vantiv ask me to sign the papers and he would fill in all the blanks and have my account set up for me I have a copy of the paperwork the original contract that is not my handwriting where my company name is incorrect my tax ID number has transpose numbers in itNo one ever notified me there's a problem with the IRS until my books did not balance I did not write my company name down incorrectly I did not write my tax identification number down incorrectly I file my taxes with the correct name correct tax ID number every year The representative from the company to fill my paperwork out insured me he would take care of this matter that it was his mistake He was working on doing so when he passed away I tried to resolve this through customer service and they asked me for the correct tax identification number incorrect company name I gave them copies of my business account that was set up previously for them to verify They totally refuse to except this information and told me I must obtain copies from the IRS Just delayed matters for two months once I gave them the proper paperwork they still never got back in touch with me or notified me of any changes but I was still expecting to have my money returned after representative said would happen This excuse that I keep getting about all I have to do is filed my taxes with the IRS and get my refund is hogwash I cannot file taxes with the tax identification number that does not belong to my company nor myself and I cannot do anything under a business name that does not belong to me Vantive needs to except some responsibility that they made a mistake return my money and they can work out how to get their money back from the IRS Taking money from my account when I'm the customer because of their clerical error has nothing to do with me If we cannot resolve this I will file at the clerks office of the County and we will go to court and let a judge determine why I should be paying money out of my account for their clerical error I am fully prepared to do so Again I was never notified of anything going on from the IRS from Vantive from [redacted] or from anyone This is incompetent, breach of contract, and totally on call for the professionalism I have seen from this company And I want to reiterate before the last representative unfortunately passed away he was resolving this issue because he knew it was his mistake I don't want to take this to court but I most certainly will

Hello,We have reviewed [redacted] ***'s response [redacted] has had multiple conversations with our Risk department over the details of his account [redacted] received charge-back notifications from the card associations as well as retrieval requests from us We understand [redacted] ***'s frustration, however per his contract we cannot accept the financial risk factors involved with his business The decision has been reviewed now times with our risk team and they have made the final decision in keeping the account closed There is no more reviews for his account and we consider this issue closed Thanks,Todd S [redacted]

Hello,We have reviewed [redacted] ***'s response My Risk department has been heavily involved with this account for a couple months now Due to the high number of charge back's, declines and reversals this business is considered High Risk They have made their review and will not be opening this account [redacted] ***'s account is in collections with a total amount owed to Vantiv of $ At this point we consider this dispute closed, the account will not be re-opened by our Risk team.Thanks,Todd S [redacted]

Complaint: [redacted] I am rejecting this response because:Mercury has admitted to overcharging us since October However, the amount is still not agreed upon I received an email from them 2/1/saying they overcharged us $1,from October - December However, they did not attach any calculations to show how they came to that number I replied asking for such calculations twice, which they finally sent late on 2/8/ I have not had a chance to review the calculations Also, they claim that they "do not have numbers for January" to calculate the overcharges from that month I find that unbelievable as they deducted the merchant fees for January from our bank account on February 2nd How can they possibly claim they don't have the numbers for January? They knew exactly what to bill us I also spoke to a manager yesterday who repeated they did not have numbers for January, that they would have to wait until February 16th They are just stalling.This issue is in no way resolved until we receive a refund for the entire period Even though they have admitted overcharging us for Oct-Dec, we have received no refund that I know of, and as I said, I have not had a chance to review to verify their figures Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Hello,We have reviewed this account for all notes and informationWe do not show that we have ever received a close formMs [redacted] has been advised that she can resend this close form along with a confirmation of a successful fax to our fax number in MayWith this, we can close the account as well as submit a refund for the months it was not closedThe refund request for the PCI was also researched, and we could not find on the original contract where it was waived, or a separate amendment after the factThis fee was also charged in and not disputed or refundedIf Ms [redacted] has documentation of this amendment, we can also review that for consideration.Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because:I WILL NOT provide Vantiv LLC with an account number so the refund can be sent by ACHVantiv's failure to adhere in good faith by contract terms makes it impossible for me to know what amounts of money the company might try to seize from my account if I give it an account numberCompany has already overcharged me repeatedly when it had access to my business account, and I won't make that mistake againAs I insisted previously, Vantiv LLC needs to send paper check for $to [redacted] at [redacted] *** along with a WRITTEN STATEMENT indicating that any and all contracts and leases associated with Merchant ID [redacted] are concluded and no longer in effect in any way Regards, [redacted] ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]