WorldPay

Hello, We have reviewed Mr [redacted] 's complaint Mr [redacted] claimed he contacted us in July in regards to receiving a close letter We reviewed our call logs for Mr [redacted] 's account and prior to September of this year, the previous time we spoke to Mr [redacted] was on 2/2/when we spoke with [redacted] in regards to EMV questions We do not have record of Mr [redacted] calling in July of this year to Vantiv Contact Center Therefore we cannot process a refund request We show the close letter dated for 9/22/and we have days to close the merchant accountThanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [THEY ARE LYING!! BIG TIME LIARS I wonder How can such a company operate in usa .I did provide all the information they asked for and instead I was the one who kept on calling vantiv every time and asked them about the result of the review they applied for no reasonMoreover I even spoke with michael from risk department over the phone several times and he was also very unprofessional in his approach towards a customerMany emails have been exchanged between me and michael and I provided ALL THE INFORMATION they asked for I was very supportive towards them whenever they asked for any information whether it was customer information, receipts, invoices, company info, website url and everything else I CAN SHOW ALL THE EMAILS THAT HAS BEEN EXCHANGED BETWEEN ME AND MICHAEL FROM RISK DEPARTMENT and I am surprised to see that they still have the guts to lie to Revdex.comNo wonder why they were so unprofessional while talking over the phone Their business practices are the worst on the planet A company from the third world country would know how to treat customers better and honestly I have never seen a company in my life who would lie so bluntly on the face to a customer and Revdex.com ITS MY REQUEST TO Revdex.com TO PLEASE LET ME KNOW IF I SHOULD GO TO THE LOCAL NEWSPAPER AND MEDIA NOW TO EXPOSE THEM AND SAVE THOUSANDS OF HARD EARNED DOLLARS FROM INNOCENT CUSTOMERS Regards, [redacted] ***

To Whom It May Concern,We have worked with this merchant and believe we have reached a mutual resolution Thank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Your sales rep that signed us up for this service verbally told me he will not put us on the contact because that was one of our requests if we sign up for your services, he also mentioned that will be fixed internallyThe services we received from your company and your rep were very poor and unprofessional, I had to make several calls and after almost a year to see the credit for promotion your rep mentioned to me10/14/2016CAPS ID: [***][$249] credit for [Sign On Bonus], billed [N/A]Approved by [Chris C [redacted] ]VEST Case # [ [redacted] ] It took so many calls from me to your rep to see it in our account2/9/2017CAPS ID [redacted] Notes : $credit courtesy, billed courtesy credit approved by Chris C [redacted] VEST Case [redacted] This was for the processing machine as he promised will be free after we pay for it and get credit for it after couple of months but it took a year3/7/2017CAPS ID: [***][$96.91] credit for [Incorrect Rate-Difference], billed [January 2017]Approved by [Lisa G [redacted] ]VEST Case # [ [redacted] ]This was for the Mid Qualified Rate that he had to adjust after I e-mailed him what was promised to me by him in his e-mail and he is aware of it I will reach out to the rep once you confirm there will be no cancellation penalty because not only bad services have experienced from your company and your rep but also a fraud Regards, Luay A***

Hello, We have reviewed Ms. [redacted] response. The terms and conditions we are referring to, is a separate documents than the contract itself. The early termination fee is outlined in the Terms and conditions, not the contract. The contract, terms and conditions also allow Vantiv the right to increase fees, such as the PCI compliance fee, as long as notification was made within 30 days. A new contract is not required to raise fees. And the lastly, Ms. *** was notified of the increase in discount rate on the April 2015 statement. It appears on page 2 at the bottom of the statement. At this point, there isn't an "over-charges" or fees owed back to Ms. ***. Thanks, [redacted]

Unfortunately we need more information to locate the account The only way we can verify is if the merchant calls 877-744-and provides Tax ID or SSN to retain their Merchant Identification Number Once we receive the Merchant ID number we can look up this account

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To Whom It May Concern, We have worked with this merchant and believe we have come to a mutual resolution Thank you!

Emily Piaga:With reference to the complaint ID [redacted] , I spent a few hours collecting the overcharge amount information from the billing statements we received.The total amount overcharged was as follows:(dates reference "Statement Period")-May 2013, July 2013, April 2014, Feb 2014, April 2015, June 2015 - charged for "Annual PCI Compliance Support Fee" and "Compliance and Regulatory Fee" - $50 each fee, overcharged $150 -Beginning 2012 - charged "Assessment" twice on each statement, sometimes listed as "Network Acquire Fee" and/or "Minimum Charge Assessed", a charge would be listed on one page and another would be on a separate page making it difficult to notice the double charge - YTD on Dec 2014 statement Assessment charge is listed as $100, plus $10 additionally listed elsewhere -- Overcharged $30 for 2012, Overcharged $100 for 2013, Overcharged $100 for 2014-Same Assessment fee continues for all of 2015 (except Dec 2015)- Overcharged $110-"PCI Non-Validation Fee" was to be $10 per our contract -- charged $19.95 beginning July 2015 - Overcharged $49.75-As part of contract, no minimum monthly charge was to be applied -- Oct 2012, Nov 2012, Dec 2012, Jan 2013 - we were charged for minimum monthly charge - overcharged $76.53- $295 Early Termination Fee - we were not under contract - overcharged $295- Unlawfully Increased Discount Rate from 2.15% to 2.66% - Began in May 2015 -- overcharged $54.42TOTAL OVERCHARGE AMOUNT = $1,035.70 [redacted]

Hello,Any variation in the fees being assessed month to month would have been caused by any annual fees that would have been scheduled for that monthThere were no processing charges, only monthly and annual feesThe terminal and leasing is not handled directly through Vantiv, but goes through a separate company; [redacted] If the equipment was returned properly back to them and charges are still being assessed, they would need to be contacted directly at ###-###-####.Thank you,Todd [redacted]

To Whom It May Concern, We have worked with this merchant and believe we have reached a mutual resolutionThank you!

To Whom It May Concern, We are currently in contact and working with this merchant to reach a resolution Thank you!

Complaint: [redacted] I am rejecting this response because:since I am with another company reactivating my account of [redacted] for short period of time is nonsenseI have contract defence of unconscionabilityThere is a gross ineqality of bargaining powerSigned paper is unreasonably favorable to the stronger party which is *** Therefore even the paper was signed it can not be boundI hope [redacted] do the right thing and prevent things going sour more Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Hello, I have reviewed Mr [redacted] 's complaint Mr [redacted] said that we are not able to provide a copy of the signed contract I have attached his signed contract to my response Mr [redacted] 's terms and conditions cover the Liquidated Damages (LD) Liquidated damages are figured as followed:Merchant's top processing months from the rolling months, averaged together, then multiplied by the remaining months of the contract So in Mr [redacted] 's case, his top months were $1,478.49; $1,and $1,equaling an average amount of $ Mr [redacted] had months left on his contract The amount that is eligible for LD is $ However we are willing to work with Mr [redacted] towards a settlement amount Please contact [redacted] to work out a settlement offer I cannot stop the collection attempts, however working out a deal with [redacted] will stop those attempts.Thanks, [redacted]

This matter has been completedThe merchant stated that they would be calling in today to inform the Revdex.com that this matter was successful resolved

To Whom It May Concern, We are currently working with this merchant to reach a mutual resolution Thank you!

Hello,A refund of $for the May and June error in billing had already been submitted and processed through our system as of 7/This typically takes 3-business days to process through the system and directly deposit to the bank account we have on filePlease let us know if there have been any changes in your bank account that would cause this to come back to us or if this refund has not deposited by end of business on Monday, July 25th.Thank you, [redacted]

Attached are the supporting documents that I have to show most of the communication I had with the company Not all are shown because the other number I was calling was an number The first page shows the letter I sent cancelling the accountThis was faxed on 6/17/ The second page shows the fax transmission report showing the letter had been faxed to [redacted] on 6/17/and had gone through with no errors The third page shows the letter I faxed asking for someone to please call me on 9/12/ The fourth page is the first page of the cancellation form The fifth page is the second page of the cancellation form The sixth page is the letter I sent in with the cancellation form The seventh page is the fax transmission showing that the cancellation fax had gone through on 9/23/ The eighth page shows the phone records from our second business line The ninth page shows the phone records from [redacted] calling from her home.If you look at the close form on the second page it states that if the form is received by the 25th of the month, the account will be closed by the end of that current month I faxed mine on 9/23/but my account was not closed by the end of the month.Looking at the phone records, it shows me calling [redacted] which was the number I was given to contact my sales representative This was *** As you can see, I called her several times on 6/16/16, this was me trying to make sure what I needed to do to close the account On 6/17/you will see that I called her at 2:PM I then faxed her the letter to cancel the account at 2:PM It was faxed to [redacted] which was the fax number she gave me I then called on 6/27/to verify she had received the letter, which she said she had and that the account would be closed on 7/18/ I then called her on 7/18/to verify it was cancelled She said it was in process and to call back later I called on 7/19/and [redacted] said that yes, the account was now closed.Once I received my bank statement I noticed they were still taking money out of my account This is where I tried calling numerous times but either her phone line rang busy or it just rang with no one answering and no answering machine I finally called from my home on 9/14/and asked her what was going on She told me she would make sure to have the account closed and the money refunded by 9/15/ I called on 9/15/and she said it was in process and she would email me the confirmation of it being closed I never received an email and that's where I could no longer get anyone on the phone With no one answering, the calls do not show on my phone bill After weeks of trying and not getting anywhere, that is when I decided to turn it into the Revdex.com I just want the money refunded and confirmation that the account is in fact closed and no other charges will be made to our checking account.If there is anything else you need or any questions, please let me know **I couldn't get my email to send with the attachment so I'm going to try and send this by itself and then I will send the attachments by themselves.Thanks, [redacted] Tell us why here

To Whom It May Concern,We have worked with this merchant and believe we have reached a mutual resolutionThank you!

Mr [redacted] was boarded to Vantiv on 5/9/His intent was to operate a retail store selling sporting goods including firearmsHis Federal Firearms License was specific to his home address not the retail location which he was in the process of acquiring Because FFL’s are specific to an address he is required to amend his license with the Federal authorities before he can sell from a new locationHe signed an attestation acknowledging he would not sell firearms from the new retail location until his license was reissuedWe enrolled upon the condition that we need a 3rd party site inspection to confirm no firearms were being soldWe contacted [redacted] and ordered the site inspection on 5/at our costWe were contacted by [redacted] on 5/informing us they had tried to contact Mr [redacted] on three occasions and never received a call backSince enrollment was contingent on a positive result from the site inspection we needed Mr [redacted] to host itSince he did not respond to [redacted] we put the account on 100% reserveAfter that Mr [redacted] responded to [redacted] and they were able to schedule and conduct the site inspectionThe results were delivered on 6/and which confirmed there were no firearms for saleThis met the conditions of the original arrangement and we immediately released his fundsHe is currently processing with no reserves being held