WorldPay

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint within your time frame For your reference, details of the offer I reviewed appear below I can't say whether or not they will resolve my complaint by your deadline as I have not heard back from them today and I will be out of the office until Tuesday, May 26th I have been contacted by Todd S [redacted] of Vantiv, who says he has forwarded the complaint on to another person That person has not contacted me yet I will let you know on Tuesday if I have heard from them and whether their offer is acceptable or not Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I don't know how to find an itemized statement with descriptions and amounts of each chargeThe company should send instructions on how to find that online Regards, [redacted] s

Hello,We have reviewed Ms [redacted] response Below is our response to the charges Ms [redacted] is referring too in her complaint:The total amount overcharged was as follows:(dates reference "Statement Period") -May 2013, July 2013, April 2014, Feb 2014, April 2015, June - charged for "Annual PCI Compliance Support Fee" and "Compliance and Regulatory Fee" - $each fee, overcharged $Our response: Both of these fees are listed on the merchant agreement - Page Additional Fees pricing Beginning - charged "Assessment" twice on each statement, sometimes listed as "Network Acquire Fee" and/or "Minimum Charge Assessed", a charge would be listed on one page and another would be on a separate page making it difficult to notice the double charge - YTD on Dec statement Assessment charge is listed as $100, plus $additionally listed elsewhere -- Overcharged $for 2012, Overcharged $for 2013, Overcharged $for -Same Assessment fee continues for all of (except Dec 2015)- Overcharged $110Our response: Network Acquire Fee is assessed by Visa / MasterCard It's a fee that is passed through to the merchant (meaning Vantiv doesn't make any money on this fee.) It is billed at 10% of transactions or a minimum of $per month Monthly minimum charge is referenced in terms and conditions, under additional pricing information It outlines that they will get charged $per card type per month (if the processing fees don't cover $for that month)"PCI Non-Validation Fee" was to be $per our contract -- charged $ beginning July - Overcharged $49.75Our response: Notification of the fee increase was provided on April Monthly Service Invoice- $Early Termination Fee - we were not under contract - overcharged $Our Response: Page 5, section 6a of the terms and conditions states that the initial term of the agreement is months, with auto renewal of periods equal to the initial term Section 6b details the Early Termination Fee of $for de-conversion of the account Unlawfully Increased Discount Rate from 2.15% to 2.66% - Began in May -- overcharged $54.42Our Response: Notification of the fee increase was provided on the April monthly billing invoice.We have addressed all of Ms [redacted] complaints We have concluded that there was never an "overcharge" and therefore no refund is due.Thanks, [redacted]

Hello, We have reviewed Ms***'s response The signed contract acknowledges the acceptance of the terms and conditions of the contract Once the contract is signed, all terms and conditions are agreed upon Liquidated damages are a part of the terms and conditions We have provided our position on this issue The signed contract binds all terms and conditions Thanks, [redacted]

Complaint: [redacted] I am rejecting this response because for the past months This merchant system and my POS system has been taking money from meThey have not sent me a criedt card statment let alone a message talking bout this issueI was not informed about owing 2,dollarsalso during those months they have been taking money out of my account that is more than just a service feeEven BBT got involved because they saw that this happening on my accountThey also turned off my computer because theysaid it need to be updated and charged me dollars to update it and I also have the check to prove thatAfter I paid so that my computers would work again they still charged me every dayAnother thing is that when I first got the system them and the POS system has teamed up and the merchants told me that I had to get that specific system and in doing so they charged me dollars for the computers and system which I agreed withAfter I paid they brought this problem about updating and everything started happen Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Hello,We have reviewed Ms [redacted] complaint Ms [redacted] claims that a she attempted to close the account in September We never received her close letter Ms [redacted] is asking for all fees refunded since September Since we did not receive the close letter, we cannot refund over months of fees However we are willing to refund a month courtesy and have her account closed from future billing We will process the refund and it will be deposited into the bank account on file.Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They "replaced" our machine after we PAID some $for the machineI have dozens of emails that were never replied toIt am on the road for the next two weeks.I really don't know how to respond to their out-and-out lies in a he-said/she-said situation Regards, [redacted]