Worldstrides

Dear Ms [redacted] Thank you for contacting WorldStrides regarding your daughter’s accounts I am glad you were able to speak directly with our Customer Service Manager, Cindy S*** I was pleased to hear we were able to work together to help clear up any confusion regarding the account The original $paid towards the account was not for the purchase of the Full Refund Program, but the non-refundable deposit for the account Although under the standard cancellation policy the additional $payment would normally be retained by WorldStrides we are going to make an exception and refund you the $in full.I hope that [redacted] is able to travel with WorldStrides in the future Should you have any further questions or concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted] ) in Richmond.Sincerely, Jessica S***

Dear MsLee: Thank you for contacting WorldStrides regarding your son's accountIt is my understanding that [redacted] recently accompanied [redacted] to [redacted] ***and you have some concerns regarding the tripI appreciate your patience as I researched this matterI have found that this group of participants traveling from [redacted] was scheduled, at the request of the Program Leader from [redacted] , to fly out of [redacted] on May Unfortunately, there were flight delays due to the terrible weather conditions this region was experiencing at the timeWorldStrides worked cJosely w]th the Program Leader to evaluate the situation and secure a new flight plan for the group as diligently as possibleUnfortunately [redacted] 's airport did not have a lot of options for a group of this size, which made booking additional flights challengingIt was our understandjng that the Program Leader was in direct contact with parents while the WorldStrides Tour Central team continued to assist with this matterWorldStrides secured additional accommodations, to include transfer buseshotel rooms, an outing to [redacted] , and compensated for all meals during the group's delay at no added cost to the participantsAdditionally, WorldStrides forfeited funds used to secure accommodations previously arranged for the group that were nonrefundable and unused due to the group being delayed by the weatherPlease let me assure you that our first priority is always the safety of our program pru.ticipantsStaff at our Tour Central offices in [redacted] ***., [redacted] **, and New York City are available hours a day via phoneThese trained professionals are prepared to answer your questions and handle emergencies that may arise at any timeAs WorldStrides has almost 300,participants traveling a year to destinations throughout the United States and the worldthe Tour Central offices are designed to focus on vital situations affecting the safety of our participants during the tour rather than refund and customer support issuesThose issues are handled by our Customer Support team during business hours[ am sorry to hear about your dissatisfaction with our Customer Support team's availability, but certainly hope that you can understand the necessity to handle situations in this mannerAlthough WorldStrides had no control over the acts of God that caused the delays for your son's group and we believe this situation was handled to the best of our ability in direct communication with the Program Leader, we do recognize that this caused you an inconvenience and dissatisfactionTherefore, as a matter of good faith, we have authorized a refund in the amount of $on [redacted] accountRefunds are processed in the manner in which payment was receivedYour refund check was processed on June 29, Again, I apologize for the frustration this situation has caused you and do hope that [redacted] is in a position to travel with WorldStrides again in the futureShould you have any further questions or concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted] ) in Richmond [redacted] *** Paralegal/HR Assistant

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe business has perform this action and I consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am still not satified with the responseI fill misled in they offer a Full Refund program, and I am not getting a full refund I understand the $and $fees even though I don't have any terms as they say I doThey want to keep $in handling fees and I don't understand what they handledI played all my payments electroniclyI have a small business and if I offered a full refund I would give it or I wouldn't be in business long because word would get out of my decptive practices Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAs I stated in my original complaint, the fact that the trip was rescheduled BY THE SCHOOL was out of my controlHad the school scheduled it correctly in the first place, I would have never signed up because my child will not be available on the rescheduled dateAgain, this was out of my controlHowever, instead of cancelling the original trip and starting a new one, which would have given everyone a refund and the option to opt out of the new trip, they rescheduled the trip WITHOUT NOTICE, causing me to have to cancel my son's trip individually and lose my depositFurthermore, I was never informed that I would also lose the "full refund program" feeThe only fee that was labeled "non-refundable" was the deposit of $Therefore, the company's offer to refund the $handling fee does not satisfy meI am owed at least $and I really believe I should be refunded everything since the rescheduling issue was out of my control in the first place Regards, [redacted]

I traveled with students to [redacted] in April, and it was great! The Tour Guide was AWESOME! Accommodations were fine, dinners were greatThe extra activities were wonderful, especially the cooking (and dancing)! Students had an unforgettable trip!

Dear [redacted] Thank you for contacting WorldStrides regarding your daughter's accountIt is my understanding that [redacted] wasscheduled to accompany [redacted] on their upcoming trip to [redacted] ***However, youhave cancelled her account and are concerned regarding receipt of your refund.According to our records, you provided notice of cancellation on December 2, Upon receipt of notice, youraccount was noted and the refund process was initiatedPursuant to your conversation with our CustomerService Department, refunds generally take four to six weeks to be processed.Payments are made to the customer in the same manner in which they were receivedYour refund check was processedand issued on January 8, and deposited by you on February 3, 2015.I apologizefor the inconvenience and dissatisfactionthis situation has caused youbut happy to seethat you havereceived and deposited your refund.Should you haveany further questions or concerns, please feelfree to contact me directly at [redacted] We willbe providing a copy of this correspondenceas pay of our response to the recent filing you made with the Revdex.com (Case# [redacted] ) in Richmond.Sincerely [redacted] ***

[redacted] Thank you for contacting WoridStrides regarding your son's accountIt is my understanding that [redacted] was scheduled to accompany [redacted] on their upcoming trip [redacted] ,***However, due to the request of the Program Leader from [redacted] , the tripdates have been changed from June to June 2016.Pursuant to the Terms & Conditions presented and agreed to upon registration, upon cancellation,you were provided with a refund of all monies paid, minus the non-refundable deposit, Full RefundProgram Fee and late/handling fees.However, given the circumstances of your situation, WorldStrides is making an exception andproviding you with a full refund of all monies paidTherefore, you will be receiving an additionalrefund in the amount of $194.00.I apologize for the inconvenience and dissatisfaction this situation has caused you and do hope that [redacted] will be in a position to travel with WorldStrides in the future.Should you have any further questions or concerns, please feel free to contact me directly at (434) [redacted] We will be providing a copy of this correspondence as part of our response to the recentfiling you made with the Revdex.com (Case #: [redacted] ) in Richmond

My son and I in good faith decided to be one of the first to sign up for a wonderful trip to [redacted] through World Stride, not knowing that the organization of the trip would be a mess We signed up before the initial sign up date and only made one payment on the trip before finding out that this would no longer work for us I called and sent an email requesting a "FULL" refund when only receiving a 1/of a refundWhen calling to express my concern and unhappiness I was rejected when explaining the situation When waiting on hold to speak to manager I was disconnected with no returned call

We had a trip to [redacted] and [redacted] in mid-June Before the trip we were told that the children would always be assigned buddies and travel in groups of This never happenedThe kids were told to stay in groups and not to let anyone wonder off aloneThis didn’t happenKids were constantly wandering alone throughout the trip, I am amazed that we didn’t lose anyone The times spent as some memorials were so short it was disgustingWhen we got to the 9/Memorial we were literally told we had minutes at of the memorial waterfalls and at the other and then we had to rush to get to [redacted] So after being rushed out of the 9/Memorial we were rushed to [redacted] This place is horrendousThe kids again were sent out and about on their own, just told to stay in groups, which again did not happenThis is not the place that and year olds should be allowed to wonder without some sort of adult accompanying them One of our girls was told by a “salesperso

On [redacted] I registered my daughter for a Europe school trip through WorldStrides, thought it would be a great experience for her On [redacted] ***, * days later, I called to find out how to cancel the trip I spoke with [redacted] ***, a company rep, she informed me that because I had cancelled the trip within * days of registering, I was due a full refund of everything I paid, including the trip cancellation protection I had purchased, and would receive a check in *** weeks All I had to do was send her an email requesting the cancellation, which I did She sent me an email back confirming the cancellation and informed me I would receive a check in my daughters name in the amount of [redacted] within [redacted] weeks [redacted] *** I received a "Travel Voucher" in the amount of ***, and a check in the amount of ***, obviously not the full refund amount I cancelled this [redacted] trip because I requested a cost break down of the trip, in which the company claimed they

Worldstrides is a travel agency masquerading as a youth talent organization. We were contacted informed that our son was selected to participate in their "honors performance series". If we put in a deposit and he was accepted, he would get to participate in a chamber choir where he would learn from instructors at [redacted] *** and [redacted] ***. While the trips are real, there is no singing coaching offered and the choir is not a chamber choir but well over 200 students. If we had been made aware of this, we would not have signed up. We essentially were duped into believing it was something it was not. We tried to cancel this, on Jan 5, 2018, fully 4 weeks before the first event and 5 months before the second event, but we were not refunded. The company does not report any actual damages and in fact said they only charge $ [redacted] to students who were not "accepted". I was also informed that the manager I spoke to had never given a refund to an "accepted" student, meaning w

Dear Ms [redacted] ,Thank you for contacting WorldStrides regarding your son’s accounts It is my understanding that Michael was scheduled to accompany [redacted] on their upcoming trip to the Florida Keys on June 21st, but you had to cancel the trip.It is my understanding that after speaking with our Customer Service Manager, Amy C [redacted] , we were able to work together to resolve all outstanding concerns and you received all monies due to you through your bank Thank you also for your feedback on how we can improve clarity around out Terms & Conditions language, as this will allow us to strengthen our service to future customers We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted] ) in Richmond.Sincerely, [redacted]

I enrolled my daughter account # [redacted] for the trip # [redacted] , also enrolled for the so called program FULL REFUND PROGRAM in May I paid for the non refundable deposit fee and I registered for automatic withdrawals of monthlyMy daughter changed schools and I have to cancel the tripI emailed on 9/to cancel and I received an email from Jawaun C***, stating that they will retain for the non-refundable deposit and also for the cost of the program...? Cost of the program? they never advertise clearly to schools or parents about this fee, also they told me I will received my check between to weeks I talked to Tom M [redacted] about this fee and that I want my full refund and my check immediately because it was already weeks without receiving a refundMark said the refunds take days to be issued after the cancellationMark denied that customer service is telling a different statement to the customers and did not want to refund the sayin

Dear Ms***, Thank you for contacting WorldStrides regarding your daughter's accountIt is my understanding that [redacted] was scheduled to accompany [redacted] on their upcoming trip to Washington DC in June of 2017, but .you cancelled the account on May 23rd, Upon review of your account there was a change of travel date for this trip and as such we are honoring your request for full refund minus the deposit on your accountThe total refund due to you is $234.50, which we will process next Tuesday back to your Visa card on fileI hope this satisfies your outstanding concerns and thank you for working with us to resolve this matterI hope that [redacted] is able to travel with WorldStrides in the futureShould you have any further questions or concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted] ) in RichmondSincerely, Jessica S*** VP Customer Service

Good Afternoon, Ms*** I hope this email finds you well We have received notice of the above referenced complaint filed with the Revdex.com I apologize for the delay in my response to this matter Please also accept my apologies for the difficulties you experienced in trying to reach our Customer Support Team during the month of January Unfortunately, due to a customer outreach program we ran during this time, we experienced an unusually high volume of calls which led to unacceptably long waiting periods for customers In researching this matter, I have been informed that the trip previously planned was cancelled by the program leader and that WorldStrides is currently working with him to plan an exciting new trip for It is my understanding that each participant registered for the trip has been provided a full refund Please do let me know if you have not received your refund and I will follow up with the [redacted] to determine the status Thanks so much Have a great day [redacted] [redacted] *** [redacted] [redacted]

First I'd like to say the customer service representatives will all tell you different stories My son recently went to the [redacted] trip and his trip was paid in full and then he received donations from foundations who wanted to help him on this experience The trip was overpaid by a significant amount and WorldStrides held the money for months and we still have not seen the refund They said it was because "he might have additional expenses come up" What additional expenses??? The trip was paid in full there was NO way additional expenses would even come up?! He did not have the money to use for spending on his trip and they have still kept the money stating they issued a check and it will take days Well past the days and still no refund They are shady and tell different stories every time you call for an update They lie to you and should be held responsible for their actions I am preparing to file with the NM Attorney General if I do not get the refund Parents

On behalf of family who recently attended a tour group ran by this company, I wish I could rate minus a star, trip was all around disappointing, makes me not want to visit France or Italy especially with this tour groupPeople do your homework please when researching tour groups, there is a reason they have so many "stars" on [redacted] ! Note: company was contacted to no avail

Last year we signed out son up to go on a class trip to FloridaWe paid the sign up and made several payments towards the tripAs the trip grew closer we realized that financially we could no longer afford to send him, I sent an email to Worldstrides telling them we needed to cancel and they never responded A month or so later I sent a second email telling them we would like to cancel again no responseI immediately sent another this time they said I need to trip number and account number before they would respondI didn't have this information so I had to try to locate itAgain I sent am email cancelling the trip...no response I then sent am email asking for my money back again no responseToday I called the 1-number and was told no refund would be issued that I had paid and they keep automatically and they wont be returned because I cancelled with in days of the tripHad they responded to my first emails it would have been prior to the days

Between October to December I enrolled & paid in full for my daughter [redacted] to attend a class trip to [redacted] After the payment in full was made, weeks later I found out that we were moving & have moved to MinnI cancelled the trip in Feb and was advised that after I submitted an email, I'd get a refund for 80% in 7-bus days by checkThat rep was " [redacted] ." I did notI called back and that gentleman advised that I would get that refund in 4-weeks and that it was scheduled to be refunded to the debit card I used; further said that it was scheduled for the week of March 21stHis name unknown I get the refund todayI called, the 1st gentleman (name unknown) I spoke to said that its 75%He said that this is a matter of 5%I said that this is a matter of all the misleading conversations and even at 75%, the amount is wrongHe stated not according to his math? At this point, I asked for a supervisor, I got Jessica L [redacted] out of VA