I have received this message from the vendor but it is totally unsatisfactory in terms of resolution. I sent the information they requested on 1/4 and have not received a response from the vendor. [redacted]
[redacted]
[redacted]
[redacted]
Please enter your reason(s) for rejecting the business response below.I will continue to wait for a response from Global Efficient Energy concerning my lack of energy savings directly related to the solar energy package that was installed and provided by your company. I eagerly await a response to settle this dispute.
Complaint: [redacted]
I am rejecting this response because: I have called, emailed and even requested an appointment with [redacted] your Consultant, Legal and Customer Affairs located at [redacted] Fort Worth, Texas 76118 tel [redacted] who is currently handling my claim. As per his request and instructions, I'm still waiting for him and only talking to him to schedule the installation on the panels and the final inspection; he was informed that the inspections were not reliable since one was only visual and impossible to determine if each panel is working or not. The other one determined that my installation was generating enough for 8 panels vs 12 that I have; later, the inspector stated the installation was producing enough for 12 panels after he was informed that we had 12 panels and not 8 as he stated originally. The verification that the panels are working and producing what each is supposed to is still not performed and expected, and the device you are mentioning according to your inspector, is what he needs to confirm and find out that each panel is working properly. I do not need/want the device, I believe your team needs it to make sure your product is actually working under warranty as per your specifications. I'm in the best disponibility to resolve this claim since it has been more than enough time I have seeked a resolution; please contact me or provide the scheduled date for the installation on the new panels and the complete inspection (not only visual) to guarantee that your product is still working as per the specifications you provided.
Regards,
[redacted]
A representative at our company, Emily Brooks has remained in contact with you daily for weeks now. I do apologize that at this point we have been unable to agree upon a resolution for your concerns. I was just informed you have a conference scheduled with Mr. [redacted] this afternoon. Hopefully we can discuss necessary topics and agree on a resolution. Thanks
I got a phone call yesterday at 5:00 from [redacted]. She is with I sorts (not sure if that's correct spelling). We spoke about resolving the issue. She is going to have a project manager come out and assess my panels and let me know about getting extra panels installed. I told her I don't want to be out any further expense. she is associated with [redacted]. I sent her the email thread and the savings analysis. her email is [redacted]thank you,[redacted]
So here is a sixth person that needs my personal information. I am extremely uncomfortable with this. I do not understand why you cannot get the information from the five other people we have emailed it to. As I said before we do not trust your company we are extremely unhappy with your company and the only resolution we see is to have the panels removed and a full refund. You saying to me that our panels will never save us 50% is proof right there that you had a fraudulent salesperson. Your salesperson [redacted] guaranteed us our panels would save us 50% a month he also guaranteed us that in the summer months we would have no bill at all. He said with the "extra package" (i.e. Attic foil, water heater foil, socket insulation), we would see 75% savings but he was "only allowed to put 50% in writing". That has yet to happen and as you have admitted will not happen. The energy package you want to call it is simply foil on our attic and foil on our water heater which has also not saved us any more money. Also, does anyone want to discuss that we signed the contract in August but our panels were not hooked up until December because proper permits were not obtained by your company. So we had to start paying green sky three months before we should have, which leads to an extra three months of interest added to our bill when our panels weren't even connected.
[redacted], I wanted to reach out to you because we are prepared to offer you a reimbursement however the total you and I came up with are different. To ensure that I only have the most accurate information can you please explain to me how you reached the total of $2,777.76? If possible please include a spreadsheet or any documents you have showing how you calculated this amount, I just want to ensure I don’t miss anything. We have the information from your bills so I’m not needing those but I just want to see the formula you used to come up with that figure. I’m here if you need any help, please feel free to contact me at the information listed below. Have a great day. Regards, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
I am unsure as to who you have left e-mails and voice mails with, but I personally have not been notified of your inquiry. I have researched your file and do show you are owed a $2,000 rebate. I will put in a request now to have your check expedited for mailing next week. I will have your check...
mailed out of our office on Friday, March 4th at the latest. Thank you for your patience and I sincerely apologize for the delays thus far as well as lack of communication.
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below:
I am more than ready to resolve this issue; I still have not yet heard from [redacted] as of today. Everyday that goes by is another day that we are lacking in savings from a solar investment that did not work well for us.
Regards,
[redacted]
Yes ma'am we understand, referral payments are processed and distributed separately from Customer Rebates. Please keep an eye out for the remaining balance which should be issued by 11/20/2015. Thank you again.
Did you receive my call last week regarding my not getting the check they say that they sent back in Dec. of 2015 for $250.00 . Their response was to let them know because the check has not been cashed. They would stop payment on that check and re-issue another. Has that been done?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I just got my Warranty paperwork I have been asking for from Global, how do I get to my complaint to correct things? Amazing how things move when you reopen your Revdex.com Complaint!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]I did locate the bills you sent to [redacted] however a mistake was made in expressing which bills we need. We normally do the analysis at 1 year post installation because it will include any fluctuations in production from the solar panels i.e. summer, winter, etc. for the year. Since the installation was completed April 30, 2016 the bills we have now will only provide a small insight. I will need the bills from 1 year prior to installation starting at May 2015 until the most recent bill you've received including October 2016. This will give us the most data possible to complete an ACCURATE analysis so we are able to provide the best plan of action. I will start reviewing the data I do have as I patiently wait for the remaining bills. Please call me if you have any questions, I'm here to help in any way I can. Regards,[redacted]
[redacted]
[redacted]
The original complaint stated that his Powermizer stopped working 3 weeks after installation and resolution requested was to fix the powermizer or replace it. As of August 2016, the project manager for his area confirmed that we did in fact replace that powermizer and the system was up and running....
GEE sincerely apologizes for the challenges you are facing. Our records show that multiple representatives have been communicating with you via e-mail, as well as by phone to do our best to rectify this situation. We have completed your savings analysis, as promised with the intent to reimburse you...
the difference in savings, per our sales contract. Your case is being presented to our executive board for further recommendations in hopes for a resolution that is acceptable to you. Thank you -
I have sent in all bills that were requested and have a proof of confirmation on Jan 6, 2016 from [redacted]. She has not returned any calls or emails back to me since. The analysis was to be completed on Jan 8 and status given back to me. Of course, I didn't receive any status from her or anyone in her company. They will not answer or return any calls or emails. I have sent in everything to prove that the guaranteed savings were not met and have a signed contract stating that lack of savings for 3 years would be paid.
We understand and have not stated the complaint is fully resolved. We have Customer Service reps dedicated to each specific location we service to make sure similar issues do not arise. We apologize if you feel the service representative is not provided you the best service possible as that is our goal. We will have a different representative contact you in hopes to fully resolve your concerns. We understand you are not pleased with past communications, we promise to do our best to be certain this is not a continued issue. Also, if you could provide the rep with more information regarding the 'blatant falsehoods' we can absolutely look into it further. We appreciate your willingness to work with us. Best Regards.
Dear Global Energy, We are a very conservative family with all our resources, especially when it comes to our energy usage in regards to electricity. We have the same number of people living in our home as we did before the installation of Global Energy's products. We keep our thermostat set at 68 degrees for heating in the winter and 74-76 degrees for cooling in the summer. We have the same appliances throughout our home that we had before the installation of any of Global Energy's products. The one exception is that we traded up our Playstation 3 for a new Playstation 4 that actually uses less electricity due to it's rest mode capability. You will find that we have attached the invoice from our HVAC service company in regards to our seasonal maintenance. We were due for our seasonal maintenance, but also had an issue with the thermostat screen. The original Honeywell 6000 thermostat led screen had gone out and we had the system turned off until our maintenance company could come out and take a look at the system. We opted to get different model thermostat instead of using the same model Honeywell that had gone out. As you can see per our maintenance invoice our filter has been changed, the drain lines have been cleaned, the Ac unit has been cleaned, and our system is running correctly. Our maintenance company does customer education when they come out, so that we has the customer will be able to better understand how our system works and what we can do to help our whole system run as efficient as the day it was installed. So, if everything has stayed the same in regards to the amount of people in our home, our conservative energy usage, and the number of appliances with the exception of the new Playstation 4, then why are we not seeing any savings in regards to our electricity at all? The Global Energy products that have been installed by Global Energy employees were supposed to save our family money in the long run, but instead we have observed no savings at all. We as the customer were guaranteed savings do to the fact that Global Energy's products were supposed to work. Apparently Global Energy's products do not work, which is the whole reason why we are having to have this discussion. We are seeking a full refund and removal of all Global Energy's products not because of we frustrated (even though we are), but because of the fact that Global Energy's products don't work as advertised per Global Energy's promise of savings. We understand that Global Energy has installed products for numerous customers and seems to be doing very well per Global Energy's last response to the Revdex.com and us the customer. We also understand that per Global Energy, we are of the small percentage of customers with an issue or problem in regards to Global Energy's products. If, then Global Energy is doing so well, then why not offer a full refund to the small percentage of customers who have an issue or problem with Global Energy's products not standing up to their promise of energy savings? In doing this, Global Energy would benefit in regards to a decreased percentage of dissatisfied customers, and would increase their reputation in regards to being a respectful organization that truly cares about the customer. We the customer are still seeking a full refund and removal of all Global Energy's products.
Ms. [redacted] has already been contacted by a customer service rep who collected her bills and sent them in for a savings analysis. Once the analysis is finalized (within the next two business days), she will be called again to discuss the results and compensation for system losses if applicable. We...
have also recommended Ms. [redacted] to another solar company who is going to provide her with a system check free of charge as a courtesy to her.
I have received this message from the vendor but it is totally unsatisfactory in terms of resolution. I sent the information they requested on 1/4 and have not received a response from the vendor. [redacted]
[redacted]
[redacted]
[redacted]
Please enter your reason(s) for rejecting the business response below.I will continue to wait for a response from Global Efficient Energy concerning my lack of energy savings directly related to the solar energy package that was installed and provided by your company. I eagerly await a response to settle this dispute.
Complaint: [redacted]
I am rejecting this response because: I have called, emailed and even requested an appointment with [redacted] your Consultant, Legal and Customer Affairs located at [redacted] Fort Worth, Texas 76118 tel [redacted] who is currently handling my claim. As per his request and instructions, I'm still waiting for him and only talking to him to schedule the installation on the panels and the final inspection; he was informed that the inspections were not reliable since one was only visual and impossible to determine if each panel is working or not. The other one determined that my installation was generating enough for 8 panels vs 12 that I have; later, the inspector stated the installation was producing enough for 12 panels after he was informed that we had 12 panels and not 8 as he stated originally. The verification that the panels are working and producing what each is supposed to is still not performed and expected, and the device you are mentioning according to your inspector, is what he needs to confirm and find out that each panel is working properly. I do not need/want the device, I believe your team needs it to make sure your product is actually working under warranty as per your specifications. I'm in the best disponibility to resolve this claim since it has been more than enough time I have seeked a resolution; please contact me or provide the scheduled date for the installation on the new panels and the complete inspection (not only visual) to guarantee that your product is still working as per the specifications you provided.
Regards,
[redacted]
A representative at our company, Emily Brooks has remained in contact with you daily for weeks now. I do apologize that at this point we have been unable to agree upon a resolution for your concerns. I was just informed you have a conference scheduled with Mr. [redacted] this afternoon. Hopefully we can discuss necessary topics and agree on a resolution. Thanks
I got a phone call yesterday at 5:00 from [redacted]. She is with I sorts (not sure if that's correct spelling). We spoke about resolving the issue. She is going to have a project manager come out and assess my panels and let me know about getting extra panels installed. I told her I don't want to be out any further expense. she is associated with [redacted]. I sent her the email thread and the savings analysis. her email is [redacted]thank you,[redacted]
So here is a sixth person that needs my personal information. I am extremely uncomfortable with this. I do not understand why you cannot get the information from the five other people we have emailed it to. As I said before we do not trust your company we are extremely unhappy with your company and the only resolution we see is to have the panels removed and a full refund. You saying to me that our panels will never save us 50% is proof right there that you had a fraudulent salesperson. Your salesperson [redacted] guaranteed us our panels would save us 50% a month he also guaranteed us that in the summer months we would have no bill at all. He said with the "extra package" (i.e. Attic foil, water heater foil, socket insulation), we would see 75% savings but he was "only allowed to put 50% in writing". That has yet to happen and as you have admitted will not happen. The energy package you want to call it is simply foil on our attic and foil on our water heater which has also not saved us any more money. Also, does anyone want to discuss that we signed the contract in August but our panels were not hooked up until December because proper permits were not obtained by your company. So we had to start paying green sky three months before we should have, which leads to an extra three months of interest added to our bill when our panels weren't even connected.
[redacted], I wanted to reach out to you because we are prepared to offer you a reimbursement however the total you and I came up with are different. To ensure that I only have the most accurate information can you please explain to me how you reached the total of $2,777.76? If possible please include a spreadsheet or any documents you have showing how you calculated this amount, I just want to ensure I don’t miss anything. We have the information from your bills so I’m not needing those but I just want to see the formula you used to come up with that figure. I’m here if you need any help, please feel free to contact me at the information listed below. Have a great day. Regards, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
I am unsure as to who you have left e-mails and voice mails with, but I personally have not been notified of your inquiry. I have researched your file and do show you are owed a $2,000 rebate. I will put in a request now to have your check expedited for mailing next week. I will have your check...
mailed out of our office on Friday, March 4th at the latest. Thank you for your patience and I sincerely apologize for the delays thus far as well as lack of communication.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below:
I am more than ready to resolve this issue; I still have not yet heard from [redacted] as of today. Everyday that goes by is another day that we are lacking in savings from a solar investment that did not work well for us.
Regards,
[redacted]
Yes ma'am we understand, referral payments are processed and distributed separately from Customer Rebates. Please keep an eye out for the remaining balance which should be issued by 11/20/2015. Thank you again.
Did you receive my call last week regarding my not getting the check they say that they sent back in Dec. of 2015 for $250.00 . Their response was to let them know because the check has not been cashed. They would stop payment on that check and re-issue another. Has that been done?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I just got my Warranty paperwork I have been asking for from Global, how do I get to my complaint to correct things? Amazing how things move when you reopen your Revdex.com Complaint!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]I did locate the bills you sent to [redacted] however a mistake was made in expressing which bills we need. We normally do the analysis at 1 year post installation because it will include any fluctuations in production from the solar panels i.e. summer, winter, etc. for the year. Since the installation was completed April 30, 2016 the bills we have now will only provide a small insight. I will need the bills from 1 year prior to installation starting at May 2015 until the most recent bill you've received including October 2016. This will give us the most data possible to complete an ACCURATE analysis so we are able to provide the best plan of action. I will start reviewing the data I do have as I patiently wait for the remaining bills. Please call me if you have any questions, I'm here to help in any way I can. Regards,[redacted]
[redacted]
[redacted]
The original complaint stated that his Powermizer stopped working 3 weeks after installation and resolution requested was to fix the powermizer or replace it. As of August 2016, the project manager for his area confirmed that we did in fact replace that powermizer and the system was up and running....
I believe this resolves the customer’s complaint.
GEE sincerely apologizes for the challenges you are facing. Our records show that multiple representatives have been communicating with you via e-mail, as well as by phone to do our best to rectify this situation. We have completed your savings analysis, as promised with the intent to reimburse you...
the difference in savings, per our sales contract. Your case is being presented to our executive board for further recommendations in hopes for a resolution that is acceptable to you. Thank you -
I have sent in all bills that were requested and have a proof of confirmation on Jan 6, 2016 from [redacted]. She has not returned any calls or emails back to me since. The analysis was to be completed on Jan 8 and status given back to me. Of course, I didn't receive any status from her or anyone in her company. They will not answer or return any calls or emails. I have sent in everything to prove that the guaranteed savings were not met and have a signed contract stating that lack of savings for 3 years would be paid.
We understand and have not stated the complaint is fully resolved. We have Customer Service reps dedicated to each specific location we service to make sure similar issues do not arise. We apologize if you feel the service representative is not provided you the best service possible as that is our goal. We will have a different representative contact you in hopes to fully resolve your concerns. We understand you are not pleased with past communications, we promise to do our best to be certain this is not a continued issue. Also, if you could provide the rep with more information regarding the 'blatant falsehoods' we can absolutely look into it further. We appreciate your willingness to work with us. Best Regards.
Dear Global Energy, We are a very conservative family with all our resources, especially when it comes to our energy usage in regards to electricity. We have the same number of people living in our home as we did before the installation of Global Energy's products. We keep our thermostat set at 68 degrees for heating in the winter and 74-76 degrees for cooling in the summer. We have the same appliances throughout our home that we had before the installation of any of Global Energy's products. The one exception is that we traded up our Playstation 3 for a new Playstation 4 that actually uses less electricity due to it's rest mode capability. You will find that we have attached the invoice from our HVAC service company in regards to our seasonal maintenance. We were due for our seasonal maintenance, but also had an issue with the thermostat screen. The original Honeywell 6000 thermostat led screen had gone out and we had the system turned off until our maintenance company could come out and take a look at the system. We opted to get different model thermostat instead of using the same model Honeywell that had gone out. As you can see per our maintenance invoice our filter has been changed, the drain lines have been cleaned, the Ac unit has been cleaned, and our system is running correctly. Our maintenance company does customer education when they come out, so that we has the customer will be able to better understand how our system works and what we can do to help our whole system run as efficient as the day it was installed. So, if everything has stayed the same in regards to the amount of people in our home, our conservative energy usage, and the number of appliances with the exception of the new Playstation 4, then why are we not seeing any savings in regards to our electricity at all? The Global Energy products that have been installed by Global Energy employees were supposed to save our family money in the long run, but instead we have observed no savings at all. We as the customer were guaranteed savings do to the fact that Global Energy's products were supposed to work. Apparently Global Energy's products do not work, which is the whole reason why we are having to have this discussion. We are seeking a full refund and removal of all Global Energy's products not because of we frustrated (even though we are), but because of the fact that Global Energy's products don't work as advertised per Global Energy's promise of savings. We understand that Global Energy has installed products for numerous customers and seems to be doing very well per Global Energy's last response to the Revdex.com and us the customer. We also understand that per Global Energy, we are of the small percentage of customers with an issue or problem in regards to Global Energy's products. If, then Global Energy is doing so well, then why not offer a full refund to the small percentage of customers who have an issue or problem with Global Energy's products not standing up to their promise of energy savings? In doing this, Global Energy would benefit in regards to a decreased percentage of dissatisfied customers, and would increase their reputation in regards to being a respectful organization that truly cares about the customer. We the customer are still seeking a full refund and removal of all Global Energy's products.
Ms. [redacted] has already been contacted by a customer service rep who collected her bills and sent them in for a savings analysis. Once the analysis is finalized (within the next two business days), she will be called again to discuss the results and compensation for system losses if applicable. We...
have also recommended Ms. [redacted] to another solar company who is going to provide her with a system check free of charge as a courtesy to her.