Mr [redacted] , we can absolutely appreciate and respect your concerns and desired settlement, however there is no way to pay back the Federal Government or the State Government for the incentives they offerTo clarify, we also installed additional equipment not listed, which was associated with the total cost Global can not control the pricing of others companies within the solar industry only our own Since your purchse the state has since reworked the entire state rebate process and calculations to combat such issues We do our best every day to install the absolute best equipment on our customers home, which include the best warranties and lowest % of manufacturer defects in the industry During the final sign-out of the project, we provide each customer with a detailed 'list' and the contact information for each department within the company As a business it is impossible to determine the savings or if there is an issue, if we receive no usage or data for you home We are looking into your savings assurance issue to determine if you can qualify for a 2nd year reimbursement as originally agreed Thank you for sending us what was needed to complete your analysis, we will be in contact to discuss the 2nd year Best Regards
A representative will be in touch with Ms [redacted] to go over the terms of her warranties and determine the next steps she can take in order to have her microinverters repaired or replacedThey are covered under manufacturer warranty
Thank you for bringing your concerns to my attentionI have requested a meeting with my executive board to discuss this matterI sincerely apologize for the lack of customer service and answers you have been providedI will be in touch soon to discuss my findings and to have this issue resolved as quickly as possible
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I am amazed at the depth and length that GEE continues to try to defraud me They are now asking that I pay them more moneyThey charged $to a fraudulent loan They refuse to address that issue by investigating the terms of the loan that were recorded on their lines Nor have they sent me an invoice telling me what they used the $for This is all after me speaking again to their representative; this time [redacted] , Customer Relations Specialist, @ [redacted] ,on her recorded line getting all my information and dates She tells me she will be sending it to their Vice President of Operations, [redacted] , since she would need to find where the contract call was located and expect a call back in hours Wonderful, I am thinking I even sent her a copy of the bill from Green Sky, as she request via her email However, it was their lawyer who called me, the last name of [redacted] requesting more money within hours of me speaking to [redacted] Again no one seems to know about a recorded contract or the terms of my loan, which is what I am saying is the foundation of this fraud [redacted] had not listen to the recorded contract and told me he would get back to me after he heard it What is so outrages in my phone call with [redacted] is his request for more money He said he wants get paid for his solar fans and goes through a list of items that I assume are from an invoice list, and says, I quote, “obviously you don’t owe $for solar fans.” Yet, he wants me to pay more money [redacted] ’s response to the Revdex.com saying I would not pay for fans and that I owe them for the fans, as if they are out of pocket money I think this just reiterates the level of deception and fraud The audacity of them requesting I owe them money in addition the $they fraudulently chargedI would like to note, [redacted] , VP of Operations to whom I was assured would be calling me has not called me [redacted] has not called me backI still do not have a contract from Global Efficient/EnivSmart or an invoice detailing what was charged to my account.If their intent was not to defraud, then it would not be months in and no answer to my questions Regards, [redacted]
[redacted] , Thank you so much for giving me those documents so I can reviewUnfortunately I'm still having a hard time seeing how you plugged in the information from your electricity bill into the spreadsheet as I'm not locating any matching numbers on the spreadsheet that corresponds with the bill/monthIf you can please call me after 2PM as I'll be in meetings before then I'd really appreciateI tried calling the home number that we have listed but I wasn't able to reach youI will list my contact information below, have a great day! [redacted]
We apologize for the delays Mr [redacted] has experienced in getting a resolution to his complaintsHe has requested someone with authority within the company to call himWe have had our escalations representative attempt to call him multiple timesWe have explained to Mr [redacted] in the past that we can perform a savings analysis to determine performance of his systemIn order to do this, we have requested specific electric bills from Mr [redacted] , which we have not received to dateOnce we receive the appropriate bills, we can perform the analysis within two business daysOur escalations representative can explain the entire process to him and why we require the bills we do, but Mr [redacted] has not taken our escalation representative’s callsPlease have Mr [redacted] return the calls of our escalation representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID and I have had one meeting already to resolve this issue but the issue has yet to be resolved so we are still working on the issue
They came and looked at my systemHe said everything looks fine functionallyBut with only four panels I am only creating about kWhHe said that most homes need to kWh So my question is why didn't they only put four panels on my roof and tell me that was sufficient ?Sent from my iPhone
Mr Mrs***, Your check for the $2,was cut on 2/12/We have it waiting for you at our corporate officeAll we need from you is the signed release agreement stating that you are acknowledging the payment for Savings ReimbursementI can send this over to you again today for signature and have the check sent out immediately upon signatureThank you!
Mr [redacted] , we do understand your point of view and we agree the savings ideally should be higher, but again that is why we have the assurance in place We are sorry the assurance payout was not described in such detail with your original representative Depending on your Electrical service provider is and who your billing company is will determine what if any electricity is allowed to be sent back to the grid We will look for your next usage statement and contact you to discuss your reimbursement at that time Thank you again
I apologize that you have been unable to get in touch with anyone to help you with your concerns thus farI have instructed our Director of Project Management to give you a call to get a service check scheduled for your residenceOnce this is completed, and results are delivered we will discuss a resolution if necessaryThank you for your patience
The company indicated it would respond in five business days, which was September 6, Would you please inquire with the company whether or not it has a response to the complaint? I have received nothing directly from the company and there are no new communications in the portal [redacted] ***San Antonio, TX [redacted] [redacted] *** [redacted]
Mr [redacted] , We need your kWh usage statements for the months September, October and December Please forward these to [email protected], so we can further review your analysis and move forwardThank you
Ms [redacted] :Per our recent conversation, and a follcall by my office, we have begun the process of your savings analysis, which will inform all parties about how much, if any, your system is producingMoreover, we are in the process of scheduling a system check to determine if there are any problems with the systemAfter we have quantified your matter, [redacted] *** will schedule a conference with you to resolve your complaintsThis process usually takes a couple of weeks
The business' offer is to contact me with a proposed settlement offerI do not wish to "Accept" the response in this complaint until I have received and accepted their offerI remain very skeptical of this business Regards, [redacted]
Revdex.com: I do not want to accept the offer to have my complaint ID [redacted] go to an Arbitration Hearing.An update to my response to Global Efficient Energy on 10-05-15; Global finally responded with a phone call on 10-05-15, we were able to resolve all issues and everything was resolved over the telephone.They did offer an apology for the lack of communication we have had and we all moved forward and came to an agreement.They agreed to install an additional solar panels FREE OF CHARGE with the understanding that my savings guarantee would be voided They will also continue to monitor my monthly usage.They did arrive on 10-12-to verify where exactly the new panels would be installed I received a phone call today 10-14-and the additional panels will be installed on 11-03-15.I have not closed the case as of today; ONLY due to lack of completion for the new installation All should be installed and resolved after 11-04-
Hi [redacted] Our records indicate that you have been in contact with a customer service representative, [redacted] It is per my understanding that she has explained our internal process with you so we can get you taken care ofI will be working to get a reimbursement for you for the months you made payments on your system without it being connected [redacted] will be in contact with you in regardsWe sincerely apologize for the delays and frustrations you have experiencedThank you for your time [redacted] Revdex.comMESSAGE: [redacted] emailed me on 6/18/and said my check for $was being cut next week I never received it I emailed her on 7/19/and told her that I never received my check nor has anyone ever contacted me to come out to check my panels since they seem not to be working properly.She did not respond until 7/25/16, when I filed another complaint with the Revdex.com She then said on 7/27/that she had double checked on the status of my check and it will be mailed out next Friday, which should be tomorrow! So I guess we will see if it comes.On July 25th, [redacted] also emailed me that I should be receiving a call tomorrow to schedule someone to come out and look at my panels No one has yet to call and schedule anythingI emailed her yesterday letting her know that no one has contacted me and she has not responded.My contract specifically states that these panels are under warranty with Global for a year and after that it is a manufacturer warranty I have NOT had them a year and just want them looked at and fixed! [redacted] *** [redacted] * [redacted] *** [redacted] ** [redacted] Revdex.comMESSAGE FROM BUSINESS: Hi [redacted] I wanted to sincerely apologize for the frustration and the experience you have endured in your dealings with GEE.I know that you and I have spoken several times, and that I do make sure to follow up with you, and try my best to keep you in the loop with any information I do receive.I am trying my best to expedite the issues that you are having As you already know, I have been trying to see what I need to do as far as making sure your system is up and running correctly.I will contact the project managers again, to see when we can get a date set up for them to come out there.Also, like we have previously spoken about, I will touch base with my manager to see which is going to be the best route for us to take in regards to your savings analysis and reimbursement.Please know I am working on your issues, and once I have more information I will be in contact with you.Thank you, [redacted]
[redacted] A REPRESENTATIVE FROM OUR COMPANY WILL BE CONTACTING YOU TODAY IN REGARDS TO THE ISSUES YOU ARE HAVINGWE WILL DO OUR BEST TO GAIN YOUR SATISFACTION THANK YOU
I have been dealing with Mr [redacted] for three weeks nowThey are just writing this to look goodI have talked to him and I have sent him tons of information that he is supposed to be taking to his board in order to solve my problems with GEEI will resend my emails if they likeI do not know if he received them because he has not responded
We understand your concerns and we apologize for any delay We do our absolute best to issue any rebate in an timely manner to our customers, we again apologize for the delay I've attached as reference a copy of your issued check and a copy of the cleared signed check Please let us know if you need any further assistance
Mr [redacted] , we can absolutely appreciate and respect your concerns and desired settlement, however there is no way to pay back the Federal Government or the State Government for the incentives they offerTo clarify, we also installed additional equipment not listed, which was associated with the total cost Global can not control the pricing of others companies within the solar industry only our own Since your purchse the state has since reworked the entire state rebate process and calculations to combat such issues We do our best every day to install the absolute best equipment on our customers home, which include the best warranties and lowest % of manufacturer defects in the industry During the final sign-out of the project, we provide each customer with a detailed 'list' and the contact information for each department within the company As a business it is impossible to determine the savings or if there is an issue, if we receive no usage or data for you home We are looking into your savings assurance issue to determine if you can qualify for a 2nd year reimbursement as originally agreed Thank you for sending us what was needed to complete your analysis, we will be in contact to discuss the 2nd year Best Regards
A representative will be in touch with Ms [redacted] to go over the terms of her warranties and determine the next steps she can take in order to have her microinverters repaired or replacedThey are covered under manufacturer warranty
Thank you for bringing your concerns to my attentionI have requested a meeting with my executive board to discuss this matterI sincerely apologize for the lack of customer service and answers you have been providedI will be in touch soon to discuss my findings and to have this issue resolved as quickly as possible
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I am amazed at the depth and length that GEE continues to try to defraud me They are now asking that I pay them more moneyThey charged $to a fraudulent loan They refuse to address that issue by investigating the terms of the loan that were recorded on their lines Nor have they sent me an invoice telling me what they used the $for This is all after me speaking again to their representative; this time [redacted] , Customer Relations Specialist, @ [redacted] ,on her recorded line getting all my information and dates She tells me she will be sending it to their Vice President of Operations, [redacted] , since she would need to find where the contract call was located and expect a call back in hours Wonderful, I am thinking I even sent her a copy of the bill from Green Sky, as she request via her email However, it was their lawyer who called me, the last name of [redacted] requesting more money within hours of me speaking to [redacted] Again no one seems to know about a recorded contract or the terms of my loan, which is what I am saying is the foundation of this fraud [redacted] had not listen to the recorded contract and told me he would get back to me after he heard it What is so outrages in my phone call with [redacted] is his request for more money He said he wants get paid for his solar fans and goes through a list of items that I assume are from an invoice list, and says, I quote, “obviously you don’t owe $for solar fans.” Yet, he wants me to pay more money [redacted] ’s response to the Revdex.com saying I would not pay for fans and that I owe them for the fans, as if they are out of pocket money I think this just reiterates the level of deception and fraud The audacity of them requesting I owe them money in addition the $they fraudulently chargedI would like to note, [redacted] , VP of Operations to whom I was assured would be calling me has not called me [redacted] has not called me backI still do not have a contract from Global Efficient/EnivSmart or an invoice detailing what was charged to my account.If their intent was not to defraud, then it would not be months in and no answer to my questions Regards, [redacted]
[redacted] , Thank you so much for giving me those documents so I can reviewUnfortunately I'm still having a hard time seeing how you plugged in the information from your electricity bill into the spreadsheet as I'm not locating any matching numbers on the spreadsheet that corresponds with the bill/monthIf you can please call me after 2PM as I'll be in meetings before then I'd really appreciateI tried calling the home number that we have listed but I wasn't able to reach youI will list my contact information below, have a great day! [redacted]
We apologize for the delays Mr [redacted] has experienced in getting a resolution to his complaintsHe has requested someone with authority within the company to call himWe have had our escalations representative attempt to call him multiple timesWe have explained to Mr [redacted] in the past that we can perform a savings analysis to determine performance of his systemIn order to do this, we have requested specific electric bills from Mr [redacted] , which we have not received to dateOnce we receive the appropriate bills, we can perform the analysis within two business daysOur escalations representative can explain the entire process to him and why we require the bills we do, but Mr [redacted] has not taken our escalation representative’s callsPlease have Mr [redacted] return the calls of our escalation representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID and I have had one meeting already to resolve this issue but the issue has yet to be resolved so we are still working on the issue
They came and looked at my systemHe said everything looks fine functionallyBut with only four panels I am only creating about kWhHe said that most homes need to kWh So my question is why didn't they only put four panels on my roof and tell me that was sufficient ?Sent from my iPhone
Mr Mrs***, Your check for the $2,was cut on 2/12/We have it waiting for you at our corporate officeAll we need from you is the signed release agreement stating that you are acknowledging the payment for Savings ReimbursementI can send this over to you again today for signature and have the check sent out immediately upon signatureThank you!
Mr [redacted] , we do understand your point of view and we agree the savings ideally should be higher, but again that is why we have the assurance in place We are sorry the assurance payout was not described in such detail with your original representative Depending on your Electrical service provider is and who your billing company is will determine what if any electricity is allowed to be sent back to the grid We will look for your next usage statement and contact you to discuss your reimbursement at that time Thank you again
I apologize that you have been unable to get in touch with anyone to help you with your concerns thus farI have instructed our Director of Project Management to give you a call to get a service check scheduled for your residenceOnce this is completed, and results are delivered we will discuss a resolution if necessaryThank you for your patience
The company indicated it would respond in five business days, which was September 6, Would you please inquire with the company whether or not it has a response to the complaint? I have received nothing directly from the company and there are no new communications in the portal [redacted] ***San Antonio, TX [redacted] [redacted] *** [redacted]
Mr [redacted] , We need your kWh usage statements for the months September, October and December Please forward these to [email protected], so we can further review your analysis and move forwardThank you
Ms [redacted] :Per our recent conversation, and a follcall by my office, we have begun the process of your savings analysis, which will inform all parties about how much, if any, your system is producingMoreover, we are in the process of scheduling a system check to determine if there are any problems with the systemAfter we have quantified your matter, [redacted] *** will schedule a conference with you to resolve your complaintsThis process usually takes a couple of weeks
The business' offer is to contact me with a proposed settlement offerI do not wish to "Accept" the response in this complaint until I have received and accepted their offerI remain very skeptical of this business Regards, [redacted]
Revdex.com: I do not want to accept the offer to have my complaint ID [redacted] go to an Arbitration Hearing.An update to my response to Global Efficient Energy on 10-05-15; Global finally responded with a phone call on 10-05-15, we were able to resolve all issues and everything was resolved over the telephone.They did offer an apology for the lack of communication we have had and we all moved forward and came to an agreement.They agreed to install an additional solar panels FREE OF CHARGE with the understanding that my savings guarantee would be voided They will also continue to monitor my monthly usage.They did arrive on 10-12-to verify where exactly the new panels would be installed I received a phone call today 10-14-and the additional panels will be installed on 11-03-15.I have not closed the case as of today; ONLY due to lack of completion for the new installation All should be installed and resolved after 11-04-
Hi [redacted] Our records indicate that you have been in contact with a customer service representative, [redacted] It is per my understanding that she has explained our internal process with you so we can get you taken care ofI will be working to get a reimbursement for you for the months you made payments on your system without it being connected [redacted] will be in contact with you in regardsWe sincerely apologize for the delays and frustrations you have experiencedThank you for your time [redacted] Revdex.comMESSAGE: [redacted] emailed me on 6/18/and said my check for $was being cut next week I never received it I emailed her on 7/19/and told her that I never received my check nor has anyone ever contacted me to come out to check my panels since they seem not to be working properly.She did not respond until 7/25/16, when I filed another complaint with the Revdex.com She then said on 7/27/that she had double checked on the status of my check and it will be mailed out next Friday, which should be tomorrow! So I guess we will see if it comes.On July 25th, [redacted] also emailed me that I should be receiving a call tomorrow to schedule someone to come out and look at my panels No one has yet to call and schedule anythingI emailed her yesterday letting her know that no one has contacted me and she has not responded.My contract specifically states that these panels are under warranty with Global for a year and after that it is a manufacturer warranty I have NOT had them a year and just want them looked at and fixed! [redacted] *** [redacted] * [redacted] *** [redacted] ** [redacted] Revdex.comMESSAGE FROM BUSINESS: Hi [redacted] I wanted to sincerely apologize for the frustration and the experience you have endured in your dealings with GEE.I know that you and I have spoken several times, and that I do make sure to follow up with you, and try my best to keep you in the loop with any information I do receive.I am trying my best to expedite the issues that you are having As you already know, I have been trying to see what I need to do as far as making sure your system is up and running correctly.I will contact the project managers again, to see when we can get a date set up for them to come out there.Also, like we have previously spoken about, I will touch base with my manager to see which is going to be the best route for us to take in regards to your savings analysis and reimbursement.Please know I am working on your issues, and once I have more information I will be in contact with you.Thank you, [redacted]
[redacted] A REPRESENTATIVE FROM OUR COMPANY WILL BE CONTACTING YOU TODAY IN REGARDS TO THE ISSUES YOU ARE HAVINGWE WILL DO OUR BEST TO GAIN YOUR SATISFACTION THANK YOU
I have been dealing with Mr [redacted] for three weeks nowThey are just writing this to look goodI have talked to him and I have sent him tons of information that he is supposed to be taking to his board in order to solve my problems with GEEI will resend my emails if they likeI do not know if he received them because he has not responded
We understand your concerns and we apologize for any delay We do our absolute best to issue any rebate in an timely manner to our customers, we again apologize for the delay I've attached as reference a copy of your issued check and a copy of the cleared signed check Please let us know if you need any further assistance