We can understand you point of view; however 4 panels alone do not equal 50% savings, the savings assurance is based off the entire package of products not solar alone. We have requested any additional information the consumer may have regarding a higher offered savings assurance. We understand and agree with some of the details of your complaint. As you mentioned you had been speaking with [redacted] in our customer service department to seek a resolution. We propose to have Ms. [redacted] contact you and review the aforementioned options and work this out with you like a reputable company should. We are more than willing to work with you and wish to seek an amicable resolution for all parties involved.
We understand your concern and frustration when something does not work out as planned. We do have a savings assurance in place with your purchase to be certain savings are realized, all the consumer must do is turn there bills in each month so we can monitor them. We have attempted to...
send additional crews to evaluate the rest of your equipment and we would like to offer a free HVAC service check up. We have found in similar circumstances since the HVAC system can use up to 70% of your total monthly usage, so we would like to be a thorough as possible and check all aspects. Our installations are inspected by the city and\or the public utility company and are verified at that time for functionality. The recent service call stated the solar system is functioning properly and we would like to check the rest of our equipment and check your HVAC system for free. Please let us know your thoughts. Thank you
This complaint has not been resolved. Actually nothing has been done on the part of Green Sky to resolve this complaint. I have sent them the information that they have requested and no contact has been made on their part to contact me with a resolution. Retrieving their equipment and refund. Please reopen the case until this is resolved. If you need to contact me my number is: ###-###-####. I have also forwarded to you my last correspondence with them so you have a full record of what is happening. If you would like to forward the last email again I will be happy to do so. Thank you, [redacted]
Mr. [redacted] - We have your reimbursement offers ready to present to you. A representative from our team will be contacting you within the next 24 hours. Best, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10674061, and find that this resolution is satisfactory to me.
A representative has been in regular communication with Ms. [redacted]. We have put her in touch with a contractor who has come out to her house to look at the damage and quote the work. Ms. [redacted] wanted to get a second opinion and has told us she's still waiting for a quote. Once she reaches...
back out to us, we can make sure her roof gets repaired and compensate her for any losses afterwards.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Satisfactory in regard to the two issues mentioned. However I still believe because of the breach in contract that I would like compensation for the breach of contract and neglect to be responsible to return calls and handle the matter in s professional manner. I still would prefer to have some of my bill knocked off. That would be satisfactory to me. I await the meeting to discuss these issues.
Regards,
[redacted]
[redacted], I received the same two rejection messages from you saying that you don't understand how I don't understand. I'm not sure if this is Revdex.com's doing or if this is in response to the spreadsheet I sent you yesterday. As far as I'm aware I'm still waiting to hear your thoughts on the analysis I sent as well as the offer I made. Please let me know what I can do to help. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
BOTH my husband and I were present when our salesperson guaranteed MULTIPLE TIMES a 65-75% savings for 8 panels. I do not think there was any misunderstanding on our part that the sales pitch was for the solar panels. Again, we would have NEVER purchased an additional 4. I believe our salesperson was VERY misleading. SOMEONE needs to take responsibility for the inaccurate sales pitch that is given at the time they are selling your product. Based on research and review I have read, THIS IS NOT the first time customers have been complained about this being a critical issue.
I will wait for [redacted] to contact me. I am definitely looking forward to a positive resolution with Global. I have been in touch with [redacted] and she is a very pleasant individual to work with. I look forward to hearing from her, sooner rather than later. Will she be contacting me by email? At this point in time, I am more comfortable receiving everything IN WRITING, because of my lack of trust in dealing with Global. However, if a phone call is necessary, I would like a follow up in writing so there is no further MISCOMMUNICATION between Global and myself.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Do me the favor of looking at the history of this complaint, particularly look again at the timeline previously sent to Global and acknowledged by Global. [redacted], Customer Relations ([redacted]) confirmed receipt of the invoices in an email from her on 03/11/15. She stated she still needed a few more invoices which were emailed to her on 03/13/15. These additional invoices were also in the first email forwarding invoices. I received another email from [redacted] on 03/24/15 stating she received the bills sent to her on 03/13/15. On 04/02/15 I received an email from [redacted] requesting another bill. This was provided for the third time to Global. Global was to do an analysis when all bills were received. I tried to contact [redacted] on 09/01/15, 09/04/15 and got no response. On 10/08/15 I talked to [redacted] who said she was emailing information to [redacted] and departments handling this 40% guarantee. Someone was supposed to call me. No calls from them as of 01/04/16. The communication problems have continued since that time. I can supply the invoices again if needed, but I’m afraid that would start the whole relentless process over again. I have scans of each and every invoice - the same ones that have been previously forwarded to Global.
Complaint: [redacted]
I am rejecting this response because: This is the same type of response by the company that has previously been made (i.e. your offer is unreasonable, but no counter-offer is provided for consideration. We have made different offers to the company. One, the company's "Operations, Legal, and Customer Affairs Consultant" rejected and then when we made a second attempt to discuss, there was no response from Mr. [redacted], nor Ms. [redacted] or anyone else at Global Energy. Our statutory demand letter included two alternative resolutions; the company never responded. The company has never made an alternative offer or proposal to Ms. [redacted]. In fact, the matter was to be discussed via telephone call on May 15th, but Mr. [redacted] did not call Ms. [redacted]'s attorney. The Company needs to make an offer other than “we reject your offer”. There has been no dialogue thus far. The company says they want to resolve the matter but it has not provided any alternative offers for us to consider, which is unreasonable behavior by the company. We have been willing to discuss resolution but the company will not engage in a discussion. In addition, the company’s own documentation and figures show the cost of energy has risen for Ms. [redacted], not declined, after the installation of the solar panels. Again, Ms. [redacted] offers to resolve this matter, in return for GEE agreeing to remove the solar panels installed, repair all damages and changes to the property caused by the installation and/or removal of the panels and pay Ms. [redacted] $20,000.00. Plus, GEE will pay attorney’s fees to [redacted] in the amount of $3600.00. If the company wants “nothing more than to resolve the customer complaint”, we remain willing to discuss options for resolution, just as we previously scheduled to discuss the matter in Spring of this year.
Regards,
[redacted]
Ms. [redacted], I definitely understand your concerns. GEE will do what we can to ensure you are receiving the reduction mentioned to you. Our internal process is that we must obtain 12 months prior to installations kWh statements (electric bill) so we can record the usage per each month. These are to be submitted by the 15th of the following month after signing your contract. Then, each month after the installation for 12 months you are to submit you kWh statements so we can sufficiently monitor the data. We ask to analyze a full 12 months so we can compare month/month and season/season. To our knowledge and experience this is the best way to sufficiently monitor your usage. If you would, please submit to me via e-mail your kWh usage statements from May of 2014 - Current so I can put the data together. Once reviewed if I see there is a savings issue we will then request our electrician to perform a system check for you. I will also send this to you via e-mail. Let me know if you have any questions in regards.
[redacted], My name is [redacted] and I oversee Customer Relations for Global Efficient Energy. I am in the process of resolving any old customer complaints. I came across yours and wanted to double check with you that we had resolved your complaint and rectified the situation. Please let me know if...
this is not the case or if we did resolve this so I can make sure it gets taken care of. I am here for you in case you need anything. I look forward to hearing from you either way. Have a wonderful day. [redacted]
[redacted], The lender called me today and said all they could offer us was an extension of 30 days on the interest accrual. That is not acceptable. We think it is only fair that the interest should be same as cash from the date of installation or something more reasonable . If the installation had been done when promised in the summer of2015 there would be no problem. But we are almost a year out from when the contract was signed and it is not fair to us to expect for us to pay for accruedinterest on a product that has yet been delivered.
Yes sir we all understand your point of view. As a company we issues checks on a weekly basis as needed, all checks must be submitted and go through the issuing process, that process does cause a small delay. We look forward to issuing your check and resolving your complaint in full. Thank you again for your point of view and understanding.
I apologize that you did not have a good experience with the customer relations manager you spoke with previously, as well as the delay you have faced thus far. I show you made your first payment to your lender on 12/30/2016 - per our process, once you provide this information to GEE we need...
approximately 8-10 weeks to get your rebate out to you which is disclosed during the time of the audit if you are eligible. We did not receive your payment information from you until January of 2016. We are a couple weeks behind, but not 6 months as your claim stated. I will have your check delivered to you out of our office on 04/18/2016. Thank you sincerely for your patience. Best Regards -GEE
First of all, the reimbursement check of $100.00 WAS NOT mailed out in July as you said because we still to this very day have not received it. You can verify this by looking at checks sent out and cashed. NONE were cashed by the [redacted]'s. Second of all, if you check with the Baton Rouge office, specifically with [redacted], he has the months in question on our past bills and I have the most current bill here that I just printed out this morning. Everything is up to date on my end. If you are not receiving the bills, it is because of error internally. Your crews did come out and inspect all of your products. Did you actually expect them to say that something was WRONG with them? They work for you...not me! I am tired of your false kindness towards me & my husband. As I said before, the only results I want out of this entire ugly mess, is for your company to comply to your first visit from your salesman's promises. If that is done, then we will be satisfied. Otherwise, we have NO problem taking further action on this situation. And, yes, [redacted] has already threatened me on what to expect from your company, so that tells me right there that your company is quite familiar with the process. I have had enough of your company to last me a lifetime. I do not want these panels nor the insulation in/on my home and I regret ever having to had dealt with your company. If given the chance, I will definetly make sure everyone I know and will meet in the future is aware of what type of company you are. I will make sure to tell them NOT to do business with you. As a matter of fact, anyone that has asked me about our panels already, they know not to contact your company. Have a nice day!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: in the past company has said they would contact me and have not so I will reject until this is actually handled the claim is paid and the roof is fixed
Regards,
[redacted]
We are confused, you have recently spoken with [redacted] and you agreed to drop the complaint and work with her in good faith effort to resolve you concerns. Every home is different with different circumstances within, our agreement was not to cut your busiest month of the year in half. Our agreement stated 50% on the annual average. Again, we are more than willing to work with you and cease this back and forth, we understand what you would like, please contact [redacted] to move forward with discussions.
We can understand you point of view; however 4 panels alone do not equal 50% savings, the savings assurance is based off the entire package of products not solar alone. We have requested any additional information the consumer may have regarding a higher offered savings assurance. We understand and agree with some of the details of your complaint. As you mentioned you had been speaking with [redacted] in our customer service department to seek a resolution. We propose to have Ms. [redacted] contact you and review the aforementioned options and work this out with you like a reputable company should. We are more than willing to work with you and wish to seek an amicable resolution for all parties involved.
We understand your concern and frustration when something does not work out as planned. We do have a savings assurance in place with your purchase to be certain savings are realized, all the consumer must do is turn there bills in each month so we can monitor them. We have attempted to...
send additional crews to evaluate the rest of your equipment and we would like to offer a free HVAC service check up. We have found in similar circumstances since the HVAC system can use up to 70% of your total monthly usage, so we would like to be a thorough as possible and check all aspects. Our installations are inspected by the city and\or the public utility company and are verified at that time for functionality. The recent service call stated the solar system is functioning properly and we would like to check the rest of our equipment and check your HVAC system for free. Please let us know your thoughts. Thank you
This complaint has not been resolved. Actually nothing has been done on the part of Green Sky to resolve this complaint. I have sent them the information that they have requested and no contact has been made on their part to contact me with a resolution. Retrieving their equipment and refund. Please reopen the case until this is resolved. If you need to contact me my number is: ###-###-####. I have also forwarded to you my last correspondence with them so you have a full record of what is happening. If you would like to forward the last email again I will be happy to do so. Thank you, [redacted]
Mr. [redacted] - We have your reimbursement offers ready to present to you. A representative from our team will be contacting you within the next 24 hours. Best, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10674061, and find that this resolution is satisfactory to me.
A representative has been in regular communication with Ms. [redacted]. We have put her in touch with a contractor who has come out to her house to look at the damage and quote the work. Ms. [redacted] wanted to get a second opinion and has told us she's still waiting for a quote. Once she reaches...
back out to us, we can make sure her roof gets repaired and compensate her for any losses afterwards.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Satisfactory in regard to the two issues mentioned. However I still believe because of the breach in contract that I would like compensation for the breach of contract and neglect to be responsible to return calls and handle the matter in s professional manner. I still would prefer to have some of my bill knocked off. That would be satisfactory to me. I await the meeting to discuss these issues.
Regards,
[redacted]
[redacted], I received the same two rejection messages from you saying that you don't understand how I don't understand. I'm not sure if this is Revdex.com's doing or if this is in response to the spreadsheet I sent you yesterday. As far as I'm aware I'm still waiting to hear your thoughts on the analysis I sent as well as the offer I made. Please let me know what I can do to help. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
BOTH my husband and I were present when our salesperson guaranteed MULTIPLE TIMES a 65-75% savings for 8 panels. I do not think there was any misunderstanding on our part that the sales pitch was for the solar panels. Again, we would have NEVER purchased an additional 4. I believe our salesperson was VERY misleading. SOMEONE needs to take responsibility for the inaccurate sales pitch that is given at the time they are selling your product. Based on research and review I have read, THIS IS NOT the first time customers have been complained about this being a critical issue.
I will wait for [redacted] to contact me. I am definitely looking forward to a positive resolution with Global. I have been in touch with [redacted] and she is a very pleasant individual to work with. I look forward to hearing from her, sooner rather than later. Will she be contacting me by email? At this point in time, I am more comfortable receiving everything IN WRITING, because of my lack of trust in dealing with Global. However, if a phone call is necessary, I would like a follow up in writing so there is no further MISCOMMUNICATION between Global and myself.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Do me the favor of looking at the history of this complaint, particularly look again at the timeline previously sent to Global and acknowledged by Global. [redacted], Customer Relations ([redacted]) confirmed receipt of the invoices in an email from her on 03/11/15. She stated she still needed a few more invoices which were emailed to her on 03/13/15. These additional invoices were also in the first email forwarding invoices. I received another email from [redacted] on 03/24/15 stating she received the bills sent to her on 03/13/15. On 04/02/15 I received an email from [redacted] requesting another bill. This was provided for the third time to Global. Global was to do an analysis when all bills were received. I tried to contact [redacted] on 09/01/15, 09/04/15 and got no response. On 10/08/15 I talked to [redacted] who said she was emailing information to [redacted] and departments handling this 40% guarantee. Someone was supposed to call me. No calls from them as of 01/04/16. The communication problems have continued since that time. I can supply the invoices again if needed, but I’m afraid that would start the whole relentless process over again. I have scans of each and every invoice - the same ones that have been previously forwarded to Global.
Complaint: [redacted]
I am rejecting this response because: This is the same type of response by the company that has previously been made (i.e. your offer is unreasonable, but no counter-offer is provided for consideration. We have made different offers to the company. One, the company's "Operations, Legal, and Customer Affairs Consultant" rejected and then when we made a second attempt to discuss, there was no response from Mr. [redacted], nor Ms. [redacted] or anyone else at Global Energy. Our statutory demand letter included two alternative resolutions; the company never responded. The company has never made an alternative offer or proposal to Ms. [redacted]. In fact, the matter was to be discussed via telephone call on May 15th, but Mr. [redacted] did not call Ms. [redacted]'s attorney. The Company needs to make an offer other than “we reject your offer”. There has been no dialogue thus far. The company says they want to resolve the matter but it has not provided any alternative offers for us to consider, which is unreasonable behavior by the company. We have been willing to discuss resolution but the company will not engage in a discussion. In addition, the company’s own documentation and figures show the cost of energy has risen for Ms. [redacted], not declined, after the installation of the solar panels. Again, Ms. [redacted] offers to resolve this matter, in return for GEE agreeing to remove the solar panels installed, repair all damages and changes to the property caused by the installation and/or removal of the panels and pay Ms. [redacted] $20,000.00. Plus, GEE will pay attorney’s fees to [redacted] in the amount of $3600.00. If the company wants “nothing more than to resolve the customer complaint”, we remain willing to discuss options for resolution, just as we previously scheduled to discuss the matter in Spring of this year.
Regards,
[redacted]
Ms. [redacted], I definitely understand your concerns. GEE will do what we can to ensure you are receiving the reduction mentioned to you. Our internal process is that we must obtain 12 months prior to installations kWh statements (electric bill) so we can record the usage per each month. These are to be submitted by the 15th of the following month after signing your contract. Then, each month after the installation for 12 months you are to submit you kWh statements so we can sufficiently monitor the data. We ask to analyze a full 12 months so we can compare month/month and season/season. To our knowledge and experience this is the best way to sufficiently monitor your usage. If you would, please submit to me via e-mail your kWh usage statements from May of 2014 - Current so I can put the data together. Once reviewed if I see there is a savings issue we will then request our electrician to perform a system check for you. I will also send this to you via e-mail. Let me know if you have any questions in regards.
[redacted], My name is [redacted] and I oversee Customer Relations for Global Efficient Energy. I am in the process of resolving any old customer complaints. I came across yours and wanted to double check with you that we had resolved your complaint and rectified the situation. Please let me know if...
this is not the case or if we did resolve this so I can make sure it gets taken care of. I am here for you in case you need anything. I look forward to hearing from you either way. Have a wonderful day. [redacted]
[redacted], The lender called me today and said all they could offer us was an extension of 30 days on the interest accrual. That is not acceptable. We think it is only fair that the interest should be same as cash from the date of installation or something more reasonable . If the installation had been done when promised in the summer of2015 there would be no problem. But we are almost a year out from when the contract was signed and it is not fair to us to expect for us to pay for accruedinterest on a product that has yet been delivered.
Yes sir we all understand your point of view. As a company we issues checks on a weekly basis as needed, all checks must be submitted and go through the issuing process, that process does cause a small delay. We look forward to issuing your check and resolving your complaint in full. Thank you again for your point of view and understanding.
I apologize that you did not have a good experience with the customer relations manager you spoke with previously, as well as the delay you have faced thus far. I show you made your first payment to your lender on 12/30/2016 - per our process, once you provide this information to GEE we need...
approximately 8-10 weeks to get your rebate out to you which is disclosed during the time of the audit if you are eligible. We did not receive your payment information from you until January of 2016. We are a couple weeks behind, but not 6 months as your claim stated. I will have your check delivered to you out of our office on 04/18/2016. Thank you sincerely for your patience. Best Regards -GEE
First of all, the reimbursement check of $100.00 WAS NOT mailed out in July as you said because we still to this very day have not received it. You can verify this by looking at checks sent out and cashed. NONE were cashed by the [redacted]'s. Second of all, if you check with the Baton Rouge office, specifically with [redacted], he has the months in question on our past bills and I have the most current bill here that I just printed out this morning. Everything is up to date on my end. If you are not receiving the bills, it is because of error internally. Your crews did come out and inspect all of your products. Did you actually expect them to say that something was WRONG with them? They work for you...not me! I am tired of your false kindness towards me & my husband. As I said before, the only results I want out of this entire ugly mess, is for your company to comply to your first visit from your salesman's promises. If that is done, then we will be satisfied. Otherwise, we have NO problem taking further action on this situation. And, yes, [redacted] has already threatened me on what to expect from your company, so that tells me right there that your company is quite familiar with the process. I have had enough of your company to last me a lifetime. I do not want these panels nor the insulation in/on my home and I regret ever having to had dealt with your company. If given the chance, I will definetly make sure everyone I know and will meet in the future is aware of what type of company you are. I will make sure to tell them NOT to do business with you. As a matter of fact, anyone that has asked me about our panels already, they know not to contact your company. Have a nice day!
Regards,
[redacted]
I accept the message but as it has no terms of resolution, I reject the response.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: in the past company has said they would contact me and have not so I will reject until this is actually handled the claim is paid and the roof is fixed
Regards,
[redacted]
We are confused, you have recently spoken with [redacted] and you agreed to drop the complaint and work with her in good faith effort to resolve you concerns. Every home is different with different circumstances within, our agreement was not to cut your busiest month of the year in half. Our agreement stated 50% on the annual average. Again, we are more than willing to work with you and cease this back and forth, we understand what you would like, please contact [redacted] to move forward with discussions.