Please enter your reason(s) for rejecting the business response below. Again, they did not provide full disclosure at point of sale. There is no signed document between me and global stating the terms and conditions. It was sent to me by e-mail months later. I have the e-mail and document. In the first year, the system did not even produce a 3% reduction in usuage. At this time, I asked for my reinibursal and was advised that I had to give them the opportunity to get me to the 40% usuage reduction. Global then decided to add solar panels. At this time, in the second year I am at about 9%. I reached out to Global again and again for my first year reinbursal thru their customer service department and they came up with a figure of 1500 dollars and change and said it would be mailed to me. I did recieve the check by mail and have the check. What was interesting is that I recieved a phone call from Global and said, they would be delevering my check. They arrive at my house with the check. However, for me to recieve the check they presented me with a document that I had to sign relieving them of their responsiblities. I did not sign and ask them to leave my property. Their intent was to buy me off and leave me with a system value at 13,900 dollars with no value. I am sorry this is just not right. It was them that came in to make the assement what was needed to deliver a system that would produce a 40% usuage reduction. It was them that said they needed to add panel to get the system there. It would seem to me that they would be evaluating the electric bills that I have been sending them and taking action on their systems instead of me staying on top of them. Here we are in the second year and they have not even came out to the house. We are in the second year and nothing has changed at my house based on when the system was reccommended by Global and they have not even taken a proactive approach to deliver a system that is capable. They need to produce a system that works or give me my money back and go away. Why would they do something the first year to make it right and in the second year make no approach but to try and get me to take a buy out and relieve them of responsiblity. I am attaching last e-mail from them and I am more than happy to produce documents that may help resolve the issue that I have from point of sale. They are basically telling me that most people take the check and are left with a systems valued at thousands of dollars that have no value. Global is not welling to stand behind the systems they reccommend and produce. It is thier intend to buy you off. Again, my compliant is for lack of full disclosure a point of cell and deceptive business practices within their customer service department. I am also attaching the document that was sent to me via e-mail and not produced at point of sale with my signature. Why was this document and the information presented in this document presented to me at point of sale. As a consumer, I would think this data would have been presented to me at point of sale in order for me to make a buyers decision.
I am still awaiting a solution from your company's representatives. Your company's representatives inspected your energy products that had been installed at my house in 2014 on January 25th, 2016 and I am still anxiously awaiting their decisions on how your company will meet the promised savings.
Regards,
[redacted]
Our system shows you have spoken with [redacted] and [redacted] more recently. I show we were waiting to receive more usage from you to determine our next steps, as we had no usage on file. I also show we have requested to have your system checked, however our electrical crews are booked out a...
couple of weeks with the longer summer days coming to an end. The best number to reach us at is 682-626-5591. If you would provide me with names of who specifically you left messages for or have been attempting to contact, I can help look into that more thoroughly. At this point, we would like the opportunity to rectify the situation by analyzing your data and determining what if any problems are realized. We understand your concerns and look forward to working with you to resolve them. Thank you
Check #[redacted] was sent to your residence on 10/22/2015 via USPS. Will you please confirm, as of 11/13/2015 you have not received the reimbursement? Once confirmed, we would then need to cancel the original and reissue payment. Thank you again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and look forward to hearing from GEE in regards to this matter. This matter is not settled yet.
Regards,
[redacted]
On Wednesday, February 24th at 3:39pm, Mr. [redacted] called and stated that they wanted to...
submit a settlement proposal with an offer to keep the current panels at a reduced price. I explained to him that since the panels are not saving us the 40% guaranteed, we would not accept such an offer but he was free to email it to me. I never received the said proposal or any further information/communication from Mr. [redacted] which further proves their lack of urgency to handle our problem while we continue to pay high energy bills AND for their product. My wife and I have explained to Mr. [redacted] that we purchased their product with a written guarantee that they would save us 40% with the product they installed. Since their product has failed to perform, we do not want to pay a reduced price for it nor do we want any of their doors, windows, light bulbs or energy tips to make our house more energy efficient. We purchased the solar panels with a written guarantee that they would save us 40%. They are not saving us money and as a matter of fact, most months our energy usage is even higher that last year at the same time. They state on their website that they have a satisfaction guarantee. We are not satisfied and just want them to remove the panels, completely repair the roof and refund our money.
After sending the pic of the LUS page, I dove a bit deeper to find outthe exact power rate as what I saw on the web page seemed a bit low.Looking at the details in my account...the average cost of a kWh is$0.0911. Using that calculation, I get to the amount that Icalculated based on percentage of electric on bills. That amountusing your calculation of 10,320kWh is $2820.45.Please see attached and let me know if you need anything else toprocess the correct amount of savings.
Regards,
[redacted]
I understand you rejected our offer for settlement. I have received your correspondence back in regards and have passed the information along to my executive team. I hope to have an answer for you by the end of this week, but hopefully tomorrow. Looking forward to getting this resolved for you as quickly as possible and to your satisfaction.
We greatly apologize but Mr. [redacted] and Ms. [redacted] are no longer with the company, which is why you have not received a response from them. We will have one of our Service reps contact you this week to discuss the savings assurance further and possible options. For reference you can...
call our Customer service department at ###-###-#### Monday-Friday 8am-5pm.
[redacted], Per our second phone call with you yesterday we have only asked for payment for the products that WERE installed prior to you cancelling your contract. We are not asking for anything more than payment for services rendered. You declined yesterday to only pay for the products installed. I urge you to please consider this option, we are trying to work with you to resolve this. I gave you my contact information yesterday, please give me a call or email me and let me know your thoughts. I leave the office at 5:00 PM but will return tomorrow morning at 7:30 AM Thank you so much. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this action is satisfactory until their council has had time to review the information.
Regards,
[redacted]
I do see that Mr. [redacted] spoke with you on 01/27/16 and performed the survey to identify your issues. I have followed up with Mr. [redacted] to see what his recommendations are for your home and hope to have an update for you as quickly as possible. Thank you for your patience.
Have never experienced a company taking this long to issue a check. This is rediculous. If your accounting department is this slow maybe you should look for some changes. I am not going to stop asking for the money your company representative told me I would receive for purchasing your system.
We confirmed with our accounting department and will be rectifying the loan amount situation. You will be receiving a check that will be mailed out on Monday, February 20th via USPS. Additionally, we see that there is a miscommunication between your optimizer and inverters. The...
local branch will be reaching out to you to schedule a time for a service call to correct this issue.
Complaint: [redacted]
I am rejecting this response because: [redacted] contacted me on October 27th and we had an initial discussion concerning how my complaint could be resolved, included repayment for lost savings and installation of new products to ensure future savings. I have contacted [redacted] on October 27, November 1, and November 7 and have received no response. I contacted [redacted] with GEE on November 7th after her response to this complaint and have received no response. I do not agree that GEE or anyone representing GEE is actively working with me to resolve this complaint. They simply respond to Revdex.com's communication and continue to provide little to no follow up to me. I feel I am no closer to resolution than from my many previous attempts.Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have never received the paperwork from Global. The amt they are offering is very small but I guess I have no other choice. They lie so often that I will not believe them until I cash the check. If they send me the paperwork I will sign the release. [redacted] with Global refuses to answer my many calls to the office recently. No one, I mean no one ever returns a call!
Regards,
[redacted]
I unfortunately typed one last name on the agreement, I do apologize. After you brought it to my attention I revised it immediately and resent the agreement via email. I also explained in depth the process we use to come up with your Savings Analysis and that the amount we offered is in fact THREE years of reimbursement instead of the 2 you are requesting. As we are discussing through email I've asked for more specific details regarding the products in your home to help me analyze why you may not be seeing the savings and what I can do to help. I will continue working with you to find some type of resolution. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11116436. Attached is the follow-up email from Global Efficient Energy stating they will install four additional solar panels and send a refund for $454.54. Completion of the agreement will resolve this complaint.
[redacted]Ref; Response rejectedI am rejecting this [company’s] response because;This is a poor tactic and another attempt to prolong the issue and avoid any resolution. This tactic was used previously by the company representatives when I contacted them concerning this and other issues. In short these are the facts; 1. The work was 5+ months behind schedule. The company reported inaccurate information to the finance company in order to receive their pay. As a result of the false information, I was charged two months sooner by the finance company and lost 2 two months of a ’12 month no-interest’ payment plan. 2. Once installed, the solar panels had to be removed and reinstalled, because they were not installed in accordance to code compliance.3. A system component was defected and failed to work properly. When I called them they delayed a repair. (After numerous calls, I had to ask for them to visit my home to see the problem.)4. When I asked about the shade on the panels, the company, again, delayed on a call back. After several follow up calls the shade analysis was finally conducted.5. Following the shade analysis is when I lost all contact with the company and its representatives. No follow up calls or shade analysis report/results were shared with me.As stated in my original complaint, all my calls, voice messages and text messages have been unanswered. I have pictures of the shade coverage on the solar panels. I have city support and I have been advise by city employees, stating that my home should have been disqualified from the benefits of solar energy due to the shade from my large oak trees. As a result I have suffered extensive monetary loss, property depreciation after cutting my oak trees and loss of energy efficiency due to what is now, a lack of shade on my home during peak hours.Finally, if the company does not advise customers ‘prune/trim their trees’ what is the suggestion for shaded panels they installed?Please feel free to call me for any further questions, clarification or any additional information needed.Thank you, [redacted] Cell[redacted] Ofc.
Please enter your reason(s) for rejecting the business response below. Again, they did not provide full disclosure at point of sale. There is no signed document between me and global stating the terms and conditions. It was sent to me by e-mail months later. I have the e-mail and document. In the first year, the system did not even produce a 3% reduction in usuage. At this time, I asked for my reinibursal and was advised that I had to give them the opportunity to get me to the 40% usuage reduction. Global then decided to add solar panels. At this time, in the second year I am at about 9%. I reached out to Global again and again for my first year reinbursal thru their customer service department and they came up with a figure of 1500 dollars and change and said it would be mailed to me. I did recieve the check by mail and have the check. What was interesting is that I recieved a phone call from Global and said, they would be delevering my check. They arrive at my house with the check. However, for me to recieve the check they presented me with a document that I had to sign relieving them of their responsiblities. I did not sign and ask them to leave my property. Their intent was to buy me off and leave me with a system value at 13,900 dollars with no value. I am sorry this is just not right. It was them that came in to make the assement what was needed to deliver a system that would produce a 40% usuage reduction. It was them that said they needed to add panel to get the system there. It would seem to me that they would be evaluating the electric bills that I have been sending them and taking action on their systems instead of me staying on top of them. Here we are in the second year and they have not even came out to the house. We are in the second year and nothing has changed at my house based on when the system was reccommended by Global and they have not even taken a proactive approach to deliver a system that is capable. They need to produce a system that works or give me my money back and go away. Why would they do something the first year to make it right and in the second year make no approach but to try and get me to take a buy out and relieve them of responsiblity. I am attaching last e-mail from them and I am more than happy to produce documents that may help resolve the issue that I have from point of sale. They are basically telling me that most people take the check and are left with a systems valued at thousands of dollars that have no value. Global is not welling to stand behind the systems they reccommend and produce. It is thier intend to buy you off. Again, my compliant is for lack of full disclosure a point of cell and deceptive business practices within their customer service department. I am also attaching the document that was sent to me via e-mail and not produced at point of sale with my signature. Why was this document and the information presented in this document presented to me at point of sale. As a consumer, I would think this data would have been presented to me at point of sale in order for me to make a buyers decision.
I am still awaiting a solution from your company's representatives. Your company's representatives inspected your energy products that had been installed at my house in 2014 on January 25th, 2016 and I am still anxiously awaiting their decisions on how your company will meet the promised savings.
Regards,
[redacted]
Our system shows you have spoken with [redacted] and [redacted] more recently. I show we were waiting to receive more usage from you to determine our next steps, as we had no usage on file. I also show we have requested to have your system checked, however our electrical crews are booked out a...
couple of weeks with the longer summer days coming to an end. The best number to reach us at is 682-626-5591. If you would provide me with names of who specifically you left messages for or have been attempting to contact, I can help look into that more thoroughly. At this point, we would like the opportunity to rectify the situation by analyzing your data and determining what if any problems are realized. We understand your concerns and look forward to working with you to resolve them. Thank you
The last message stated I would get a call on 3/18 but I have yet to receive a call.
Check #[redacted] was sent to your residence on 10/22/2015 via USPS. Will you please confirm, as of 11/13/2015 you have not received the reimbursement? Once confirmed, we would then need to cancel the original and reissue payment. Thank you again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and look forward to hearing from GEE in regards to this matter. This matter is not settled yet.
Regards,
[redacted]
On Wednesday, February 24th at 3:39pm, Mr. [redacted] called and stated that they wanted to...
submit a settlement proposal with an offer to keep the current panels at a reduced price. I explained to him that since the panels are not saving us the 40% guaranteed, we would not accept such an offer but he was free to email it to me. I never received the said proposal or any further information/communication from Mr. [redacted] which further proves their lack of urgency to handle our problem while we continue to pay high energy bills AND for their product. My wife and I have explained to Mr. [redacted] that we purchased their product with a written guarantee that they would save us 40% with the product they installed. Since their product has failed to perform, we do not want to pay a reduced price for it nor do we want any of their doors, windows, light bulbs or energy tips to make our house more energy efficient. We purchased the solar panels with a written guarantee that they would save us 40%. They are not saving us money and as a matter of fact, most months our energy usage is even higher that last year at the same time. They state on their website that they have a satisfaction guarantee. We are not satisfied and just want them to remove the panels, completely repair the roof and refund our money.
After sending the pic of the LUS page, I dove a bit deeper to find outthe exact power rate as what I saw on the web page seemed a bit low.Looking at the details in my account...the average cost of a kWh is$0.0911. Using that calculation, I get to the amount that Icalculated based on percentage of electric on bills. That amountusing your calculation of 10,320kWh is $2820.45.Please see attached and let me know if you need anything else toprocess the correct amount of savings.
Regards,
[redacted]
I understand you rejected our offer for settlement. I have received your correspondence back in regards and have passed the information along to my executive team. I hope to have an answer for you by the end of this week, but hopefully tomorrow. Looking forward to getting this resolved for you as quickly as possible and to your satisfaction.
We greatly apologize but Mr. [redacted] and Ms. [redacted] are no longer with the company, which is why you have not received a response from them. We will have one of our Service reps contact you this week to discuss the savings assurance further and possible options. For reference you can...
call our Customer service department at ###-###-#### Monday-Friday 8am-5pm.
[redacted], Per our second phone call with you yesterday we have only asked for payment for the products that WERE installed prior to you cancelling your contract. We are not asking for anything more than payment for services rendered. You declined yesterday to only pay for the products installed. I urge you to please consider this option, we are trying to work with you to resolve this. I gave you my contact information yesterday, please give me a call or email me and let me know your thoughts. I leave the office at 5:00 PM but will return tomorrow morning at 7:30 AM Thank you so much. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this action is satisfactory until their council has had time to review the information.
Regards,
[redacted]
I do see that Mr. [redacted] spoke with you on 01/27/16 and performed the survey to identify your issues. I have followed up with Mr. [redacted] to see what his recommendations are for your home and hope to have an update for you as quickly as possible. Thank you for your patience.
Have never experienced a company taking this long to issue a check. This is rediculous. If your accounting department is this slow maybe you should look for some changes. I am not going to stop asking for the money your company representative told me I would receive for purchasing your system.
We confirmed with our accounting department and will be rectifying the loan amount situation. You will be receiving a check that will be mailed out on Monday, February 20th via USPS. Additionally, we see that there is a miscommunication between your optimizer and inverters. The...
local branch will be reaching out to you to schedule a time for a service call to correct this issue.
Complaint: [redacted]
I am rejecting this response because: [redacted] contacted me on October 27th and we had an initial discussion concerning how my complaint could be resolved, included repayment for lost savings and installation of new products to ensure future savings. I have contacted [redacted] on October 27, November 1, and November 7 and have received no response. I contacted [redacted] with GEE on November 7th after her response to this complaint and have received no response. I do not agree that GEE or anyone representing GEE is actively working with me to resolve this complaint. They simply respond to Revdex.com's communication and continue to provide little to no follow up to me. I feel I am no closer to resolution than from my many previous attempts.Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have never received the paperwork from Global. The amt they are offering is very small but I guess I have no other choice. They lie so often that I will not believe them until I cash the check. If they send me the paperwork I will sign the release. [redacted] with Global refuses to answer my many calls to the office recently. No one, I mean no one ever returns a call!
Regards,
[redacted]
I unfortunately typed one last name on the agreement, I do apologize. After you brought it to my attention I revised it immediately and resent the agreement via email. I also explained in depth the process we use to come up with your Savings Analysis and that the amount we offered is in fact THREE years of reimbursement instead of the 2 you are requesting. As we are discussing through email I've asked for more specific details regarding the products in your home to help me analyze why you may not be seeing the savings and what I can do to help. I will continue working with you to find some type of resolution. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11116436. Attached is the follow-up email from Global Efficient Energy stating they will install four additional solar panels and send a refund for $454.54. Completion of the agreement will resolve this complaint.
Complaint:...
[redacted]Ref; Response rejectedI am rejecting this [company’s] response because;This is a poor tactic and another attempt to prolong the issue and avoid any resolution. This tactic was used previously by the company representatives when I contacted them concerning this and other issues. In short these are the facts; 1. The work was 5+ months behind schedule. The company reported inaccurate information to the finance company in order to receive their pay. As a result of the false information, I was charged two months sooner by the finance company and lost 2 two months of a ’12 month no-interest’ payment plan. 2. Once installed, the solar panels had to be removed and reinstalled, because they were not installed in accordance to code compliance.3. A system component was defected and failed to work properly. When I called them they delayed a repair. (After numerous calls, I had to ask for them to visit my home to see the problem.)4. When I asked about the shade on the panels, the company, again, delayed on a call back. After several follow up calls the shade analysis was finally conducted.5. Following the shade analysis is when I lost all contact with the company and its representatives. No follow up calls or shade analysis report/results were shared with me.As stated in my original complaint, all my calls, voice messages and text messages have been unanswered. I have pictures of the shade coverage on the solar panels. I have city support and I have been advise by city employees, stating that my home should have been disqualified from the benefits of solar energy due to the shade from my large oak trees. As a result I have suffered extensive monetary loss, property depreciation after cutting my oak trees and loss of energy efficiency due to what is now, a lack of shade on my home during peak hours.Finally, if the company does not advise customers ‘prune/trim their trees’ what is the suggestion for shaded panels they installed?Please feel free to call me for any further questions, clarification or any additional information needed.Thank you, [redacted] Cell[redacted] Ofc.