Hello Mr. [redacted],I do see that you are currently owed a rebate in the amount of $1,200. I will put in a request to have this expedited and submitted to you no later than Friday, February 26th. In regards to the tax credit, per the contract executed by yourself, the paragraph clearly states...
"Subject to the limitations and proscriptions in Paragraph 18 herein, customer may be eligible for federal tax credits in the amount of $8,100". As we are not CPA's, and do not know your personal deductions, etc. we are unable to guarantee you any amount. We provide you with a quote that you may be eligible to receive up to. Please let me know if you have any further questions.
Good afternoon, I am responding today to your last message only to advise I have read through your complaint and have requested my executive board, myself, and Mr. [redacted] meet in regards. Mr. [redacted] has not been in office the last few business days, which may be the reason as to why you have not received a response from him. I have ensured to notify the appropriate parties to get moving on this. I appreciate your patience and hope to have an update to you by Wednesday, February 10th. [redacted]
[redacted]
Was that conference call supposed to be Friday? The phrasing made it sound like it was supposed to be. If it's today, I'll be available any time after 3pm.
I
sincerely apologize that you are confused.
My last conversation with [redacted], I explained that by offering 1kwh was not going to resolve our issue. She agreed with me regarding the 1kwh panel and
would check to see if there was anything she could do on her end to speed the
process of the back and forth. CLEARLY
GLOBAL DOES NOT GET BACK WITH THEIR CUSTOMERS making this very bad situation
drag on for MONTHS! I did mention that I
did not go through the Revdex.com to be a difficult customer, I did it because of the
lack of communication I receive through Global; I never in that conversation
stated that I had agreed to drop my complaint.
AS OF TODAY; 3 MONTHS LATER, ABSOLUTELY NOTHING HAS BEEN RESOLVED. An inspection of our panels was set for
September 29th. I have
followed up on 4 separate occasions (2 VOICEMAILS AND 2 EMAILS) with [redacted] to see what the outcome was of the
inspection and I have not heard back. On October 1st, she did reply
to an email stating she would get back with me by the end of the day. That was 5 days ago. The sales pitch of your salesmen at the time
a customer is purchasing panels is definitely not 50% of an annual
overage. BOTH MY HUSBAND AND I CLEARLY
UNDERSTOOD what we were being promised to us and what our expectations were of
our new purchase.
Our
current monthly savings on average is $5-$15. I would have never purchased a
solar package with a monthly payment of $370 to save $15 a month. We did our part by funding our loans, paying them
off on time etc. It is now Global’s turn
to stand behind a product you continue to sell today.
This
issue could be resolved TODAY IF SOMEBODY FROM GLOBAL WOULD CALL ME OR ANSWER
THEIR PHONE AND WE CAN WORK WITH ONE ANOTHER AND MOVE FORWARD. I would certainly agree to drop my complaint
with Global if 5 additional 2-5 KWH solar panels are given in good faith from your
company to get us to the percentage that we were promised from the beginning. I truly believe 5 additional panels would
supply enough kwh. IF THAT IS NOT AN
OPTION, A FULL REFUND WOULD BE THE BEST ROUTE FOR THE BOTH OF US AND YOU MAY
CERTAINLY COME AND REMOVE YOUR PANELS. A
savings of $15 a month is not worth a monthly bill of $370 for underperforming
panels.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Despite a promise that the Austin office would contact us within 24-48 hours of the complaint's receipt, we have heard NOTHING from them. I attempted to contact [redacted] by e-mail as well, and have not received a reply. We are now three and a half business days removed from GEE's receipt of the complaint and, aside from vague promises posted here, have made no progress--or indeed, had any communication regarding--actually solving our problem. Given the time limits imposed by the Revdex.com system, I have no choice but to reject GEE's essentially non-existent response. Regards,
[redacted]
Revdex.com
MESSAGE FROM BUSINESS:For the complaint filed for [redacted], we have agreed to replace the ducts as [redacted] has requested. Materials are being purchased this week and the work will be performed next week. [redacted] has been made aware.Thank you -[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
[redacted] ([redacted].[redacted].[redacted]@globalnrg.co) at GEE was provided 12 months of electric utility bills on September 25, 2015. How many times am I supposed to provide the same information? I can and will provide the months of October and November, but aside from this I am also aware of the numerous complaints with the Revdex.com against GEE regarding their "process in place" for reimbursement and the inordinate amount of time and effort it GEE takes get any reimbursement. As far as the products "functioning as they should," that is really a ridiculous statement considering since the installation of the attic foam, the house has been colder and the electric bills have been higher! I'd like GEE to explain how this is possible if the foam is providing the projected 35 - 40% savings that I was quoted during the "sales pitch." The Powermizer alone was quoted as going to provide a 15% savings. So by GEE's own claims, my electric bill should have been 50 - 55% lower without the solar system operating. Is there a valid explanation for this, as well, other than perhaps the claims made were false?My true desire is to come to an agreement with GEE where I receive all my "promised savings" upfront and to never have to contact/deal with them again, because I don't foresee them being around in the future to reimburse customers for energy savings claims they promised, that will never come to fruition.
Dear Revdex.com,I spoke with Mr. [redacted] today 8/16/2017 to discuss his concerns that he is having with his panels and also with his loan. I have provided the customers information to the credit department to help him refinance his loan before October of this year. We are also looking to schedule a...
system check for the customer. We will follow up with the customer on the results of the system check if applicable. We want nothing more than to assist with any concerns that the customers are having. Please let us know if there is anything needed for this customer. Thank you
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
as it relates to your recent response, I must inquiry. Is the company's founder, Mr. [redacted], aware of your contrary treatment of a high valued client (purchaser) of his products? It would seem that dignity, honesty and accountability are the well spring of what an American business should be about. Nevertheless, a former employee of yours regarding transaction states otherwise!
Ms. [redacted]:I understand that you have began having discussions with the company's Operations Executive, and those discussions have been amicable and productive. You forwarded your bills, which included some adjusted invoices. Those invoices enable us how to determine any savings shortfalls you...
may have experienced to date. I also understand that in light of the physical characteristics of your home, one of the remedies proposed to you is not something that is possible. With that in mind, I anticipate a timely resolution to your concerns. Thank you for being so pleasant. We truly look forward to resolving your complaint.
I have read through your concerns and would like the opportunity to speak with you to potentially come to a settlement agreement. You will be contacted within 24 hours to discuss this matter. Thank you for your patience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: In the signed contract (page 2 # 9) it states the following: Energy savings assurance. Proved that customer purchase, in this sales contract, an eco-watt box, gaskets for every outlet and switch plate in the entire home, water heater wrap for each appropriate appliance in the home, a solar panel system with, at least 4 panels, and proved that the customer changes to a retail electric provider of contractor's exclusive choice, together with one or more of either: reflective insulation, windows for the entire home, or HVAC system that has a seasonal energy efficient ratio of more than 14; and, in order to qualify for the energy savings assurance of 40 %, if any, customer agrees to forward via certified mail, return receipt requested, customer's energy bills for the preceding 12 months from the date of sale. This was accomplished and a representative ([redacted] Soward) acknowledged that all were received. I have attached a copy of the amount of savings in breakdown form to you. Also what paragraph and page number does it state that I am only allowed 1 savings analysis? Also, I am still looking for the part that states Global will only double the amount of panels once! Can you find it in the signed contract? It also, states that after 1 year it will be the choice of the customer if they would like the additional panels or money back. In this case, we want the additional panels. How is it the customer's fault that we only fault only purchased 5 panels? Is it not your sales representative that should have taken in fact that this is a 2 story house with 2 of everything...and 5 panels were never going to be enough for any type of savings.
Regards,
[redacted]
This case should still be open. There has been no resolution. Since this complaint was made a person from Global named [redacted] called and left a message on my vm saying he received notification that we needed help setting up the electric plan. I called back three different times and left a message on his vm. I left every contact number for myself and my husband for him to call back and neither of us have heard from him. This is a huge disservice to my family. We have spent a very large amount of money on solar panels that we have received zero benefit from and they were placed in Nov. Also, I was unaware that you needed a response to confirm the complaint has been closed. Was this sent as another email or phone call? Please advise as this conflict has not been resolved. Thank you, [redacted]
I have received $500.00 from my compaint. on yesterday. But they did not send the $250 they promised me for referring someone. I referred my son's mother- in- law. [redacted]. She had the installation put in as I did.
Hi [redacted], I have reviewed your file and show you had previously been in contact with several staff members at GEE. I understand there were a couple concerning issues that have been previously addressed. We do acknowledge the savings percentage you were quoted, and will complete your...
savings analysis as previously discussed. This is to be performed in August of 2016. We have multiple bills missing from you in order to efficiently monitor the data in the mean time. The billing statements we need to show kWh usage for are: May 2015, December 2015, and June-August of 2016. Please call our Customer Service line with any further questions at [redacted] ext. [redacted].
Dear Ms. [redacted] & Mr.[redacted] and Revdex.com, After recent contact with Ms. [redacted], I am writing to update you on the conversation and status of this complaint. With taking the concerns and issues into consideration, we presented the customer with a settlement offer of $1600.00 on 6/16/17 in...
order to compensate for the lack of energy savings for the year of 2016. After conducting a savings analysis from the provide electrical bills of the years 2015-2016, we strongly feel that this is an accurate and fair offer. Ms. [redacted] rejected the offer and has not provided us with any counteroffer. We would like nothing more than to resolve and close this issue for the customer. Please let us know any additional steps that we could take.
[redacted], I know I spoke with you the day you filed the complaint but I'm late responding on here. I just wanted to recap the conversation we had so that we are all on the same page. I did apologize profusely for the situation at hand. You had concerns about refinancing, savings not achieved, and...
lack of communication. I addressed all 3 concerns and feel comfortable saying that at minimum, I partially led you to believe that you have been heard and that you concerns are being taken seriously. Our financial representative, [redacted], will be reaching out to you to discuss to options that are available to you to refinance. This is very important to you so I want to make sure it done in a time manner. Regarding your savings, I requested your bills from May 2015 up until your most recent bill and for you to continue sending them until May 2017. Once I receive your bills I can perform an analysis to see what savings should be seen and we will go from there as stated in our conversation. In regards to the lack of communication, I explained why however this does not excuse it. I did provide you with my direct contact information thought to alleviate the communication problems you experience, in the future. I want to thank you first and foremost for taking the time out of your day to speak with me other day and I'm glad we are working together to get these problems resolved. We will be in touch soon, contact me should you have any questions that come up. Have a great weekend, Mrs. [redacted]. Margaret R.
Complaint: [redacted]
I am rejecting this response because: The representative from GEE contacted me on Monday after receiving the Revdex.com complaint. She asked again for my energy bills so I sent them again via e-mail on Monday. I have not received any correspondence since. This was after the representative told me she could respond almost any time of the day. The communication continues to be very poor and there is still no timeline for a resolution to my complaints.
Regards,
[redacted]
Hello Mr. [redacted],I do see that you are currently owed a rebate in the amount of $1,200. I will put in a request to have this expedited and submitted to you no later than Friday, February 26th. In regards to the tax credit, per the contract executed by yourself, the paragraph clearly states...
"Subject to the limitations and proscriptions in Paragraph 18 herein, customer may be eligible for federal tax credits in the amount of $8,100". As we are not CPA's, and do not know your personal deductions, etc. we are unable to guarantee you any amount. We provide you with a quote that you may be eligible to receive up to. Please let me know if you have any further questions.
Good afternoon, I am responding today to your last message only to advise I have read through your complaint and have requested my executive board, myself, and Mr. [redacted] meet in regards. Mr. [redacted] has not been in office the last few business days, which may be the reason as to why you have not received a response from him. I have ensured to notify the appropriate parties to get moving on this. I appreciate your patience and hope to have an update to you by Wednesday, February 10th. [redacted]
[redacted]
Was that conference call supposed to be Friday? The phrasing made it sound like it was supposed to be. If it's today, I'll be available any time after 3pm.
I
sincerely apologize that you are confused.
My last conversation with [redacted], I explained that by offering 1kwh was not going to resolve our issue. She agreed with me regarding the 1kwh panel and
would check to see if there was anything she could do on her end to speed the
process of the back and forth. CLEARLY
GLOBAL DOES NOT GET BACK WITH THEIR CUSTOMERS making this very bad situation
drag on for MONTHS! I did mention that I
did not go through the Revdex.com to be a difficult customer, I did it because of the
lack of communication I receive through Global; I never in that conversation
stated that I had agreed to drop my complaint.
AS OF TODAY; 3 MONTHS LATER, ABSOLUTELY NOTHING HAS BEEN RESOLVED. An inspection of our panels was set for
September 29th. I have
followed up on 4 separate occasions (2 VOICEMAILS AND 2 EMAILS) with [redacted] to see what the outcome was of the
inspection and I have not heard back. On October 1st, she did reply
to an email stating she would get back with me by the end of the day. That was 5 days ago. The sales pitch of your salesmen at the time
a customer is purchasing panels is definitely not 50% of an annual
overage. BOTH MY HUSBAND AND I CLEARLY
UNDERSTOOD what we were being promised to us and what our expectations were of
our new purchase.
Our
current monthly savings on average is $5-$15. I would have never purchased a
solar package with a monthly payment of $370 to save $15 a month. We did our part by funding our loans, paying them
off on time etc. It is now Global’s turn
to stand behind a product you continue to sell today.
This
issue could be resolved TODAY IF SOMEBODY FROM GLOBAL WOULD CALL ME OR ANSWER
THEIR PHONE AND WE CAN WORK WITH ONE ANOTHER AND MOVE FORWARD. I would certainly agree to drop my complaint
with Global if 5 additional 2-5 KWH solar panels are given in good faith from your
company to get us to the percentage that we were promised from the beginning. I truly believe 5 additional panels would
supply enough kwh. IF THAT IS NOT AN
OPTION, A FULL REFUND WOULD BE THE BEST ROUTE FOR THE BOTH OF US AND YOU MAY
CERTAINLY COME AND REMOVE YOUR PANELS. A
savings of $15 a month is not worth a monthly bill of $370 for underperforming
panels.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Despite a promise that the Austin office would contact us within 24-48 hours of the complaint's receipt, we have heard NOTHING from them. I attempted to contact [redacted] by e-mail as well, and have not received a reply. We are now three and a half business days removed from GEE's receipt of the complaint and, aside from vague promises posted here, have made no progress--or indeed, had any communication regarding--actually solving our problem. Given the time limits imposed by the Revdex.com system, I have no choice but to reject GEE's essentially non-existent response. Regards,
[redacted]
Revdex.com
MESSAGE FROM BUSINESS:For the complaint filed for [redacted], we have agreed to replace the ducts as [redacted] has requested. Materials are being purchased this week and the work will be performed next week. [redacted] has been made aware.Thank you -[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
[redacted] ([redacted].[redacted].[redacted]@globalnrg.co) at GEE was provided 12 months of electric utility bills on September 25, 2015. How many times am I supposed to provide the same information? I can and will provide the months of October and November, but aside from this I am also aware of the numerous complaints with the Revdex.com against GEE regarding their "process in place" for reimbursement and the inordinate amount of time and effort it GEE takes get any reimbursement. As far as the products "functioning as they should," that is really a ridiculous statement considering since the installation of the attic foam, the house has been colder and the electric bills have been higher! I'd like GEE to explain how this is possible if the foam is providing the projected 35 - 40% savings that I was quoted during the "sales pitch." The Powermizer alone was quoted as going to provide a 15% savings. So by GEE's own claims, my electric bill should have been 50 - 55% lower without the solar system operating. Is there a valid explanation for this, as well, other than perhaps the claims made were false?My true desire is to come to an agreement with GEE where I receive all my "promised savings" upfront and to never have to contact/deal with them again, because I don't foresee them being around in the future to reimburse customers for energy savings claims they promised, that will never come to fruition.
Dear Revdex.com,I spoke with Mr. [redacted] today 8/16/2017 to discuss his concerns that he is having with his panels and also with his loan. I have provided the customers information to the credit department to help him refinance his loan before October of this year. We are also looking to schedule a...
system check for the customer. We will follow up with the customer on the results of the system check if applicable. We want nothing more than to assist with any concerns that the customers are having. Please let us know if there is anything needed for this customer. Thank you
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
as it relates to your recent response, I must inquiry. Is the company's founder, Mr. [redacted], aware of your contrary treatment of a high valued client (purchaser) of his products? It would seem that dignity, honesty and accountability are the well spring of what an American business should be about. Nevertheless, a former employee of yours regarding transaction states otherwise!
Ms. [redacted]:I understand that you have began having discussions with the company's Operations Executive, and those discussions have been amicable and productive. You forwarded your bills, which included some adjusted invoices. Those invoices enable us how to determine any savings shortfalls you...
may have experienced to date. I also understand that in light of the physical characteristics of your home, one of the remedies proposed to you is not something that is possible. With that in mind, I anticipate a timely resolution to your concerns. Thank you for being so pleasant. We truly look forward to resolving your complaint.
I have read through your concerns and would like the opportunity to speak with you to potentially come to a settlement agreement. You will be contacted within 24 hours to discuss this matter. Thank you for your patience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: In the signed contract (page 2 # 9) it states the following: Energy savings assurance. Proved that customer purchase, in this sales contract, an eco-watt box, gaskets for every outlet and switch plate in the entire home, water heater wrap for each appropriate appliance in the home, a solar panel system with, at least 4 panels, and proved that the customer changes to a retail electric provider of contractor's exclusive choice, together with one or more of either: reflective insulation, windows for the entire home, or HVAC system that has a seasonal energy efficient ratio of more than 14; and, in order to qualify for the energy savings assurance of 40 %, if any, customer agrees to forward via certified mail, return receipt requested, customer's energy bills for the preceding 12 months from the date of sale. This was accomplished and a representative ([redacted] Soward) acknowledged that all were received. I have attached a copy of the amount of savings in breakdown form to you. Also what paragraph and page number does it state that I am only allowed 1 savings analysis? Also, I am still looking for the part that states Global will only double the amount of panels once! Can you find it in the signed contract? It also, states that after 1 year it will be the choice of the customer if they would like the additional panels or money back. In this case, we want the additional panels. How is it the customer's fault that we only fault only purchased 5 panels? Is it not your sales representative that should have taken in fact that this is a 2 story house with 2 of everything...and 5 panels were never going to be enough for any type of savings.
Regards,
[redacted]
This case should still be open. There has been no resolution. Since this complaint was made a person from Global named [redacted] called and left a message on my vm saying he received notification that we needed help setting up the electric plan. I called back three different times and left a message on his vm. I left every contact number for myself and my husband for him to call back and neither of us have heard from him. This is a huge disservice to my family. We have spent a very large amount of money on solar panels that we have received zero benefit from and they were placed in Nov. Also, I was unaware that you needed a response to confirm the complaint has been closed. Was this sent as another email or phone call? Please advise as this conflict has not been resolved. Thank you, [redacted]
If this is not cover up, I will file on them because they or not a company that keep their word.
I have received $500.00 from my compaint. on yesterday. But they did not send the $250 they promised me for referring someone. I referred my son's mother- in- law. [redacted]. She had the installation put in as I did.
Hi [redacted], I have reviewed your file and show you had previously been in contact with several staff members at GEE. I understand there were a couple concerning issues that have been previously addressed. We do acknowledge the savings percentage you were quoted, and will complete your...
savings analysis as previously discussed. This is to be performed in August of 2016. We have multiple bills missing from you in order to efficiently monitor the data in the mean time. The billing statements we need to show kWh usage for are: May 2015, December 2015, and June-August of 2016. Please call our Customer Service line with any further questions at [redacted] ext. [redacted].
Dear Ms. [redacted] & Mr.[redacted] and Revdex.com, After recent contact with Ms. [redacted], I am writing to update you on the conversation and status of this complaint. With taking the concerns and issues into consideration, we presented the customer with a settlement offer of $1600.00 on 6/16/17 in...
order to compensate for the lack of energy savings for the year of 2016. After conducting a savings analysis from the provide electrical bills of the years 2015-2016, we strongly feel that this is an accurate and fair offer. Ms. [redacted] rejected the offer and has not provided us with any counteroffer. We would like nothing more than to resolve and close this issue for the customer. Please let us know any additional steps that we could take.
Our records show your tax documentation was submitted to you on the 11th. Have you received this as of yet?
[redacted], I know I spoke with you the day you filed the complaint but I'm late responding on here. I just wanted to recap the conversation we had so that we are all on the same page. I did apologize profusely for the situation at hand. You had concerns about refinancing, savings not achieved, and...
lack of communication. I addressed all 3 concerns and feel comfortable saying that at minimum, I partially led you to believe that you have been heard and that you concerns are being taken seriously. Our financial representative, [redacted], will be reaching out to you to discuss to options that are available to you to refinance. This is very important to you so I want to make sure it done in a time manner. Regarding your savings, I requested your bills from May 2015 up until your most recent bill and for you to continue sending them until May 2017. Once I receive your bills I can perform an analysis to see what savings should be seen and we will go from there as stated in our conversation. In regards to the lack of communication, I explained why however this does not excuse it. I did provide you with my direct contact information thought to alleviate the communication problems you experience, in the future. I want to thank you first and foremost for taking the time out of your day to speak with me other day and I'm glad we are working together to get these problems resolved. We will be in touch soon, contact me should you have any questions that come up. Have a great weekend, Mrs. [redacted]. Margaret R.
Complaint: [redacted]
I am rejecting this response because: The representative from GEE contacted me on Monday after receiving the Revdex.com complaint. She asked again for my energy bills so I sent them again via e-mail on Monday. I have not received any correspondence since. This was after the representative told me she could respond almost any time of the day. The communication continues to be very poor and there is still no timeline for a resolution to my complaints.
Regards,
[redacted]