Thank you for letting me know. I'll let you know when he does not reach out to me as it has been a week since the last time he said the exact same thing. Also given that it's Friday, I don't expect anything in the next 24 hours.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10942571, and have determined that this does not resolve my dispute.
Good morning, I do show per our records that you qualify for a savings reimbursement due to not reaching the 40% savings as expected. Your analysis has been completed at this time and is in que to be reviewed by our executive management team on Thursday, March 17th. As soon as I have options...
back to relay to you I will do so. Please expect to hear from me no later than Friday, March 18th to present terms of reimbursement per the contract.
[redacted], I apologize that you are not satisfied with your service thus far but I do want to address your concerns. The process to confirm you received the savings you were promised is: You submit your bill EVERY MONTH until it has been one year after the panels are turned on. I appreciate your...
efforts in helping us resolve the matter but the past year of bills is irrelevant if you're not sending in your CURRENT bills every month. A refund will not take place as you signed a binding contract however we will take the necessary steps to ensure you're receiving the maximum benefits from the products you purchased from us. We also ask that you send in your bills via certified mail to our corporate office and not to anyone not at the corporate office to guarantee that we receive them and so you have proof that you sent them. As of now, I have nothing in my system that contains any bills from you. I'm guessing you may have sent them to your salesman but that's like buying a new car and taking it to the salesman who sold it to you to fix it. There's no guarantee the salesman will still be employed here should any complications arise in the future and the salesman was only trained to sell, not to investigate, troubleshoot, and fix like I am. Please send copies of your bills to [redacted] so I can review your production thus far. I will need July 2015 until July 2017, I understand that it is not July 2017 yet but I will need every bill from 07/2015 until 01/2017 and then for you to continue sending me your bills until it has reached the 1 year mark (07/2017). As of now, once I receive those bills from you directly I will review the data and determine what steps if any need to be taken. In addition, I must let you know that I need a copy of the original bill for each month. I cannot accept a summary, it must include usage, billing period and a FULL description of all charges. I also cannot accept pictures of your bill, by this I mean photos taken from a camera or phone camera. The reason why is for some reason when it goes through our system the quality becomes so poor that I'm not able to read the data on the bill. Please send the requested bills by certified mail to 2320 Gravel Dr. Fort Worth, TX 76118, SCAN & EMAIL to [redacted] or FAX to (817)391-1684. If you do not have copies of the original bill please request them from your utility company and they will provide them to you. Thank you for your time and I look forward to hearing back to you. [redacted]
[redacted], On behalf of Global I send my deepest condolences to you and your family. It is not our intention to ever have any customers unsatisfied however there are guidelines and procedures we must follow as well. I understand that you are upset that you did not receive the Federal Tax Credit...
from the State of Louisiana but that is not something we can guarantee as it is government issued. The issue wasn’t in the paperwork it was in the fact that the state simply ran out of funds for these credits. The estimate we gave you was based on their guidelines, it was not a number we can just come up with. We gave you an estimate of the credit based off your system size and under the basis that you met the criteria that the state required. As frustrating as this is, I can say that we did hold up our end of the bargain and issued you the Global rebate that was offered when we sold you the system. At this point we’ve met every requirement regarding rebates on our end, I’ve heard that some customers have appealed the State’s decision but that would be something you would have to do on your own accord. We would not be responsible for filing any paperwork or representing you in any way. If there is anything I’m able to help with please let me know and I will do the best to my ability. Thank you for your time, I truly appreciate it. [redacted]
Carol, We have sent out your rebate check twice now. Each time you have advised it has not been received and additionally we show it has not cleared the bank. Can you please verify the best address for us to get this out to? If you could be so kind to do so I will send it out this week via...
We understand and greatly appreciate each of our customers opinion. Unfortunately, there was a minor delay during the processing of your check. We always strive to get any issues resolved as quickly as possible, we again apologize for the delay of your check and we greatly appreciate your patience in this matter. Please let us know if there is anything further we can help with. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will wait for outside counsel's contact and response by September 6, 2017.
Regards, [redacted], attorney for [redacted]
[redacted] I apologize that you never received the email that I had sent you. I thought I had sent the email to the correct address and that I was just waiting to hear back from you. When I realized that you had filed a complaint through Revdex.com I was surprised because I thought we had established a...
good foundation to work towards finding the best resolution. Again, I understand now though why it seemed that you weren't being followed up with as I sent my message to the wrong address. I'm still avidly involved in your account and would love nothing more than to help figure out exactly what has been going on. I can't change was has happened in the past but I am dead set on changing your perception of this business going forward. I will resend my contact information to the CORRECT email, please forward me the remaining bills that we discussed during our last phone call. I may not always get to my phone but I do return voicemail and I can reply by email almost anytime of the day. I look forward to hearing from you, please don't hesitate to contact me with anything else. Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. This person [redacted] has not returned any of our e-mails nor returned any phone calls since September 12th when she called and asked if we received the batch number from [redacted]. [redacted] was told at that time that No we had not received anything from anyone other then her. She then told us she would be contacting us back. We have since sent several more e-mails to her and left several phone messages and have yet to get a reply. We have also still not received a batch number for the spray foam in our attic.
Regards,
[redacted]
Revdex.comMESSAGE FROM BUSINESS:Global Efficient Energy want you to know that we take this complaint very seriously. Reaching a fair resolution with you is a top priority. Accordingly, we will thoroughly investigate this matter and take the appropriate action promptly. Furthermore, as you mentioned [redacted] did in fact call as well as email on September 12, 2016 to confirm that you had received the batch number from [redacted]. The response we received from you states: The Batch number is for [redacted], but since they say that is not what I have in my atic, I do not need the Batch Number. The original complaint you made stated: [redacted] claims one we have thenough batch number it will prove if we actually received what we where promised. These two statements from you are conflicting and I believe we provided the information that you originally requested in your complaint. You originally requested the batch number to prove it was in fact genuine product, but after the fact say that it’s not necessary because it’s not what you have in your attic. We were under the impression that the batch number would put the claim that it was not genuine to rest. Please help me understand what I can do to help resolve this matter.Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
If my son is home then i'd just need to have him put the dogs in their kennel. If no one is home, the dogs will already be in the kennel. I'd just ask that he puts the rock and stuff that keeps dogs from opening the gate back as he found it. so, can your guy call me when he's on his way?
The only time I was home for when anyone came by was when insulation was put in in my attic. Other than that. Everything was done without me being home. And other than the equipment, there is no paper proof that anything was done except for the final sign off (mentioned later) That's how shady the whole process was. No one asked me anything about a shade study analysis and placement. Nothing was discussed because there was no one with whom to discuss anything. The salesman never mentioned it. We met at night when it was dark outside as well. I was out of the loop about everything because even at the time, communication with personnel in Dallas and BR was terrible. I really just want the panels gone now. They cause far more stress than paying a higher electricity bill. And given that all operation has ceased in Louisiana, the overall chance of me ever having any type of good service experience will never happen. You know that's true. The only things that were signed were my contract for purchasing your products and signing off that the work was completed (while I wasn't home and the documents were left in my mailbox and picked up later) There is nothing else to provide.This contract under which I'm bound just costs me money and it's unjust. I thank you for responding. I hope you have a Merry Christmas and that your company does well in their endeavors. Just help me to not be a part of it. Take back your equipment and you'll be favorable in my eyes. Thank you.
Hi Mr. Plocher, I apologize you have not been able to get clear communication from our Austin, TX branch location. I have notified our District Operations Manager in regards to the situation so we can get someone back out at your home to see what is needed to complete the duct work....
Additionally, your rebate is being sent to you from our corporate office on July 5th, 2016. I apologizes for the delay. Please expect to hear from our ATX office within the next 24-48 hours. Thank you - [redacted]
[redacted]
[redacted],I appreciate the time you took to address your concerns. You mentioned that you want the loan refunded and the panels taken off. However, this request will not be fulfilled. My reasoning for this is because as you mentioned you recorded a conversation, we did as well. As part of our process,...
after every sale we call and confirm that you are aware of all the terms. I have attached this recording but will also state the answers in this response. 1. You agreed that your package would be $25,000, not $12,000. If your base loan is higher than this, I request that you send me the documentation showing your loan is $27,000 instead and I will investigate why you were charged an additional $2,000. 2. You were told that you did not have to pay anything for the first 12 months with no interest. UNLESS, your loan was not paid in full. You were told your interest would be 19.99% for 84 months making your payments $614.49 if you do not apply any tax credits or rebates to the loan. Also, if you did not finance the loan at the one year- it has not been one year. You were told you could be eligible for up to $6,300 in Federal Tax credits - which you have yet to file for. 3. When you are asked about the savings promised you state "3KW" not 300KW. You mention $1,080 estimated yearly savings - it has not been a year yet so there is no way to know if you’ve received the savings estimated.4. You called in October of 2016 concerned about your savings. I explained to you that I could do a partial analysis, it wouldn’t be very informative because you had only had the panels a few months. I explained that I would need your bills to complete this process, you said you would get them to me. After several days I did not hear back from you so I called and left a voicemail, after a couple more days I called again and still wasn’t able to get a hold of you. When we did originally speak I explained that you have only had them a short amount of months but you were adamant that your bills were higher than last years. You then told me that in April of 2016 – two months before you had your panels installed – your utility company raised the price per kilowatt that you pay. I explain you could have literally the exact same usage as last year and the current bill would still be higher because you were paying more per kilowatt. You said no, became angry, and then demanded the panels be taken off. I have asked every time you call that you please send me your bills. You have sent a couple but the few that you have are pictures taken from a phone so they quality is poor and I cannot read the data. Because of this I have that you scan and email them to me, fax them to me, or even simply mail them to me. You have yet to do this so I am unable to complete any type of analysis.I would be more than happy to review your bills to make sure you’re seeing savings but for the review to work I will have a year of ORIGINAL bills prior to installation and a year of bills after installation. In regards to your loan, you can see that you agreed to $25,000 but if you can send documentation that your BASE loan is $27,000 (I say base loan because I don’t mean the $25,000 plus the interest) then I will find out why you are being charged $2000 more than agreed. You can send all documents to [redacted] -this includes copies of your original bills from July of 2015 up until your most recent bill and the documentation showing you're being charged $2K more. All the best,[redacted]
Hi Ms. [redacted], Since this complaint was filed we have had several discussions. As you know, your loan has been refunded and you will not be charged until the project is fully completed to your satisfaction. I requested an update today from our District Operations Manager, who informed me the...
status she was provided was that we are still in the 20 day business window to have your system inspected. Per Nevada Energy, they are experiencing delays due to the holidays. I can forward this e-mail directly from Nevada Energy if you would like. Hopefully this will be completed next week so we can move forward and get you all taken care of. Thank you
[redacted]
I sincerely apologize for the stress and frustration you have received from GEE. We are currently changing processes that will make us more efficient as a team.I have put in a request to expedite this process as quickly as possible for you. I want to do my best to come to a...
mutual agreement that will satisfy you as a customer of ours as well. I have already made an offer to the board, which I will be calling you about before the end of day today to discuss with you. Please know we are doing our best to come to a conclusion and make sure you reach your guaranteed savings of 50%.If you have any questions or concerns please feel free to email or call me directly. [redacted]
[redacted]
[redacted]
On 09/21/2015 I received a call from [redacted]. (Her father per him) He lives next door also has panels. He stated his system and his daughters were not hooked up. I called [redacted] and found out it failed inspection told her I would have some one out next day. She also told me about her finance bill. Since she was not turned on yet I offered her to pay for the first two month payments. Which she gladly accepted and then asked for more. I told her at this time two was all I could get authorized and she was fine. For $806.56 I told her we would Install crew was sent out on 09/22 to complete failed inspection reason. Failed inspection due to conduit rough in was not satisfactory. Inspection passed 09/23 by the city. Interconnection to connect solar panels was excepted by Entergy on 08/18/2015 per [redacted] at Entergy. Utility inspection called in 09/24/2015/ ON 09/23/2015 west baton rouge parish was requested to submit permit to Entergy portal. On 01/07/2015 Revdex.com complaint was filed and I was told that the customer still was not energized. I reached out to Entergy via email. West baton rouge never uploaded the permit to the portal until 1/11/2017. I called the customer and l/m on 01/08/2016 @2:26pm and 01/14/2016 @04:08pm. I have yet to receive a call back and she has my cell number left on her machine. Entergy went out on 01/13 and tried to turn her on. The customer sent them away refusing to allow them to turn them on. Sometime between 1/16 and 01/22 they tried again and she turned them away.
Mr. [redacted], Just wanted to send you an update and let you know Mr. [redacted] has been out of office the last few business days but will be returning tomorrow. We hope to have a resolution to present to you by end of week. Thank you for your patience.
I am aware that the company is working on a solution to our disagreement to include the gas issue. I have seen their proposal concerning gas and do not agree with their proposal because it does not cover the entire cost savings I would have gained if the 40% had been met. i will continue to communicate with Global.
Thank you for letting me know. I'll let you know when he does not reach out to me as it has been a week since the last time he said the exact same thing. Also given that it's Friday, I don't expect anything in the next 24 hours.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10942571, and have determined that this does not resolve my dispute.
Good morning, I do show per our records that you qualify for a savings reimbursement due to not reaching the 40% savings as expected. Your analysis has been completed at this time and is in que to be reviewed by our executive management team on Thursday, March 17th. As soon as I have options...
back to relay to you I will do so. Please expect to hear from me no later than Friday, March 18th to present terms of reimbursement per the contract.
[redacted], I apologize that you are not satisfied with your service thus far but I do want to address your concerns. The process to confirm you received the savings you were promised is: You submit your bill EVERY MONTH until it has been one year after the panels are turned on. I appreciate your...
efforts in helping us resolve the matter but the past year of bills is irrelevant if you're not sending in your CURRENT bills every month. A refund will not take place as you signed a binding contract however we will take the necessary steps to ensure you're receiving the maximum benefits from the products you purchased from us. We also ask that you send in your bills via certified mail to our corporate office and not to anyone not at the corporate office to guarantee that we receive them and so you have proof that you sent them. As of now, I have nothing in my system that contains any bills from you. I'm guessing you may have sent them to your salesman but that's like buying a new car and taking it to the salesman who sold it to you to fix it. There's no guarantee the salesman will still be employed here should any complications arise in the future and the salesman was only trained to sell, not to investigate, troubleshoot, and fix like I am. Please send copies of your bills to [redacted] so I can review your production thus far. I will need July 2015 until July 2017, I understand that it is not July 2017 yet but I will need every bill from 07/2015 until 01/2017 and then for you to continue sending me your bills until it has reached the 1 year mark (07/2017). As of now, once I receive those bills from you directly I will review the data and determine what steps if any need to be taken. In addition, I must let you know that I need a copy of the original bill for each month. I cannot accept a summary, it must include usage, billing period and a FULL description of all charges. I also cannot accept pictures of your bill, by this I mean photos taken from a camera or phone camera. The reason why is for some reason when it goes through our system the quality becomes so poor that I'm not able to read the data on the bill. Please send the requested bills by certified mail to 2320 Gravel Dr. Fort Worth, TX 76118, SCAN & EMAIL to [redacted] or FAX to (817)391-1684. If you do not have copies of the original bill please request them from your utility company and they will provide them to you. Thank you for your time and I look forward to hearing back to you. [redacted]
[redacted], On behalf of Global I send my deepest condolences to you and your family. It is not our intention to ever have any customers unsatisfied however there are guidelines and procedures we must follow as well. I understand that you are upset that you did not receive the Federal Tax Credit...
from the State of Louisiana but that is not something we can guarantee as it is government issued. The issue wasn’t in the paperwork it was in the fact that the state simply ran out of funds for these credits. The estimate we gave you was based on their guidelines, it was not a number we can just come up with. We gave you an estimate of the credit based off your system size and under the basis that you met the criteria that the state required. As frustrating as this is, I can say that we did hold up our end of the bargain and issued you the Global rebate that was offered when we sold you the system. At this point we’ve met every requirement regarding rebates on our end, I’ve heard that some customers have appealed the State’s decision but that would be something you would have to do on your own accord. We would not be responsible for filing any paperwork or representing you in any way. If there is anything I’m able to help with please let me know and I will do the best to my ability. Thank you for your time, I truly appreciate it. [redacted]
Carol, We have sent out your rebate check twice now. Each time you have advised it has not been received and additionally we show it has not cleared the bank. Can you please verify the best address for us to get this out to? If you could be so kind to do so I will send it out this week via...
priority mail.Thank you!
We understand and greatly appreciate each of our customers opinion. Unfortunately, there was a minor delay during the processing of your check. We always strive to get any issues resolved as quickly as possible, we again apologize for the delay of your check and we greatly appreciate your patience in this matter. Please let us know if there is anything further we can help with. Thank you
have not received what I have asked for COMPLETELY, I will let my attorney handle it from this point forward
Revdex.com -This customer has obtained a lawyer. We will be working directly with counsel to resolve.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will wait for outside counsel's contact and response by September 6, 2017.
Regards, [redacted], attorney for [redacted]
[redacted] I apologize that you never received the email that I had sent you. I thought I had sent the email to the correct address and that I was just waiting to hear back from you. When I realized that you had filed a complaint through Revdex.com I was surprised because I thought we had established a...
good foundation to work towards finding the best resolution. Again, I understand now though why it seemed that you weren't being followed up with as I sent my message to the wrong address. I'm still avidly involved in your account and would love nothing more than to help figure out exactly what has been going on. I can't change was has happened in the past but I am dead set on changing your perception of this business going forward. I will resend my contact information to the CORRECT email, please forward me the remaining bills that we discussed during our last phone call. I may not always get to my phone but I do return voicemail and I can reply by email almost anytime of the day. I look forward to hearing from you, please don't hesitate to contact me with anything else. Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. This person [redacted] has not returned any of our e-mails nor returned any phone calls since September 12th when she called and asked if we received the batch number from [redacted]. [redacted] was told at that time that No we had not received anything from anyone other then her. She then told us she would be contacting us back. We have since sent several more e-mails to her and left several phone messages and have yet to get a reply. We have also still not received a batch number for the spray foam in our attic.
Regards,
[redacted]
Revdex.comMESSAGE FROM BUSINESS:Global Efficient Energy want you to know that we take this complaint very seriously. Reaching a fair resolution with you is a top priority. Accordingly, we will thoroughly investigate this matter and take the appropriate action promptly. Furthermore, as you mentioned [redacted] did in fact call as well as email on September 12, 2016 to confirm that you had received the batch number from [redacted]. The response we received from you states: The Batch number is for [redacted], but since they say that is not what I have in my atic, I do not need the Batch Number. The original complaint you made stated: [redacted] claims one we have thenough batch number it will prove if we actually received what we where promised. These two statements from you are conflicting and I believe we provided the information that you originally requested in your complaint. You originally requested the batch number to prove it was in fact genuine product, but after the fact say that it’s not necessary because it’s not what you have in your attic. We were under the impression that the batch number would put the claim that it was not genuine to rest. Please help me understand what I can do to help resolve this matter.Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
If my son is home then i'd just need to have him put the dogs in their kennel. If no one is home, the dogs will already be in the kennel. I'd just ask that he puts the rock and stuff that keeps dogs from opening the gate back as he found it. so, can your guy call me when he's on his way?
The only time I was home for when anyone came by was when insulation was put in in my attic. Other than that. Everything was done without me being home. And other than the equipment, there is no paper proof that anything was done except for the final sign off (mentioned later) That's how shady the whole process was. No one asked me anything about a shade study analysis and placement. Nothing was discussed because there was no one with whom to discuss anything. The salesman never mentioned it. We met at night when it was dark outside as well. I was out of the loop about everything because even at the time, communication with personnel in Dallas and BR was terrible. I really just want the panels gone now. They cause far more stress than paying a higher electricity bill. And given that all operation has ceased in Louisiana, the overall chance of me ever having any type of good service experience will never happen. You know that's true. The only things that were signed were my contract for purchasing your products and signing off that the work was completed (while I wasn't home and the documents were left in my mailbox and picked up later) There is nothing else to provide.This contract under which I'm bound just costs me money and it's unjust. I thank you for responding. I hope you have a Merry Christmas and that your company does well in their endeavors. Just help me to not be a part of it. Take back your equipment and you'll be favorable in my eyes. Thank you.
Hi Mr. Plocher, I apologize you have not been able to get clear communication from our Austin, TX branch location. I have notified our District Operations Manager in regards to the situation so we can get someone back out at your home to see what is needed to complete the duct work....
Additionally, your rebate is being sent to you from our corporate office on July 5th, 2016. I apologizes for the delay. Please expect to hear from our ATX office within the next 24-48 hours. Thank you - [redacted]
[redacted]
[redacted],I appreciate the time you took to address your concerns. You mentioned that you want the loan refunded and the panels taken off. However, this request will not be fulfilled. My reasoning for this is because as you mentioned you recorded a conversation, we did as well. As part of our process,...
after every sale we call and confirm that you are aware of all the terms. I have attached this recording but will also state the answers in this response. 1. You agreed that your package would be $25,000, not $12,000. If your base loan is higher than this, I request that you send me the documentation showing your loan is $27,000 instead and I will investigate why you were charged an additional $2,000. 2. You were told that you did not have to pay anything for the first 12 months with no interest. UNLESS, your loan was not paid in full. You were told your interest would be 19.99% for 84 months making your payments $614.49 if you do not apply any tax credits or rebates to the loan. Also, if you did not finance the loan at the one year- it has not been one year. You were told you could be eligible for up to $6,300 in Federal Tax credits - which you have yet to file for. 3. When you are asked about the savings promised you state "3KW" not 300KW. You mention $1,080 estimated yearly savings - it has not been a year yet so there is no way to know if you’ve received the savings estimated.4. You called in October of 2016 concerned about your savings. I explained to you that I could do a partial analysis, it wouldn’t be very informative because you had only had the panels a few months. I explained that I would need your bills to complete this process, you said you would get them to me. After several days I did not hear back from you so I called and left a voicemail, after a couple more days I called again and still wasn’t able to get a hold of you. When we did originally speak I explained that you have only had them a short amount of months but you were adamant that your bills were higher than last years. You then told me that in April of 2016 – two months before you had your panels installed – your utility company raised the price per kilowatt that you pay. I explain you could have literally the exact same usage as last year and the current bill would still be higher because you were paying more per kilowatt. You said no, became angry, and then demanded the panels be taken off. I have asked every time you call that you please send me your bills. You have sent a couple but the few that you have are pictures taken from a phone so they quality is poor and I cannot read the data. Because of this I have that you scan and email them to me, fax them to me, or even simply mail them to me. You have yet to do this so I am unable to complete any type of analysis.I would be more than happy to review your bills to make sure you’re seeing savings but for the review to work I will have a year of ORIGINAL bills prior to installation and a year of bills after installation. In regards to your loan, you can see that you agreed to $25,000 but if you can send documentation that your BASE loan is $27,000 (I say base loan because I don’t mean the $25,000 plus the interest) then I will find out why you are being charged $2000 more than agreed. You can send all documents to [redacted] -this includes copies of your original bills from July of 2015 up until your most recent bill and the documentation showing you're being charged $2K more. All the best,[redacted]
Hi Ms. [redacted], Since this complaint was filed we have had several discussions. As you know, your loan has been refunded and you will not be charged until the project is fully completed to your satisfaction. I requested an update today from our District Operations Manager, who informed me the...
status she was provided was that we are still in the 20 day business window to have your system inspected. Per Nevada Energy, they are experiencing delays due to the holidays. I can forward this e-mail directly from Nevada Energy if you would like. Hopefully this will be completed next week so we can move forward and get you all taken care of. Thank you
[redacted]
I sincerely apologize for the stress and frustration you have received from GEE. We are currently changing processes that will make us more efficient as a team.I have put in a request to expedite this process as quickly as possible for you. I want to do my best to come to a...
mutual agreement that will satisfy you as a customer of ours as well. I have already made an offer to the board, which I will be calling you about before the end of day today to discuss with you. Please know we are doing our best to come to a conclusion and make sure you reach your guaranteed savings of 50%.If you have any questions or concerns please feel free to email or call me directly. [redacted]
[redacted]
[redacted]
On 09/21/2015 I received a call from [redacted]. (Her father per him) He lives next door also has panels. He stated his system and his daughters were not hooked up. I called [redacted] and found out it failed inspection told her I would have some one out next day. She also told me about her finance bill. Since she was not turned on yet I offered her to pay for the first two month payments. Which she gladly accepted and then asked for more. I told her at this time two was all I could get authorized and she was fine. For $806.56 I told her we would Install crew was sent out on 09/22 to complete failed inspection reason. Failed inspection due to conduit rough in was not satisfactory. Inspection passed 09/23 by the city. Interconnection to connect solar panels was excepted by Entergy on 08/18/2015 per [redacted] at Entergy. Utility inspection called in 09/24/2015/ ON 09/23/2015 west baton rouge parish was requested to submit permit to Entergy portal. On 01/07/2015 Revdex.com complaint was filed and I was told that the customer still was not energized. I reached out to Entergy via email. West baton rouge never uploaded the permit to the portal until 1/11/2017. I called the customer and l/m on 01/08/2016 @2:26pm and 01/14/2016 @04:08pm. I have yet to receive a call back and she has my cell number left on her machine. Entergy went out on 01/13 and tried to turn her on. The customer sent them away refusing to allow them to turn them on. Sometime between 1/16 and 01/22 they tried again and she turned them away.
Mr. [redacted], Just wanted to send you an update and let you know Mr. [redacted] has been out of office the last few business days but will be returning tomorrow. We hope to have a resolution to present to you by end of week. Thank you for your patience.
I am aware that the company is working on a solution to our disagreement to include the gas issue. I have seen their proposal concerning gas and do not agree with their proposal because it does not cover the entire cost savings I would have gained if the 40% had been met. i will continue to communicate with Global.