I operated an African grocery store in the state of North Dakota and offered the Supplemental Nutrition Assistance Program (SNAP) to my customers to use EBT programHowever, First Data deceitfully informed me that the machine provided by the state of North Dakota wasn't the right one and that we should rent theirs insteadSince I was part owner, I used my personal information to enrollUpon my inquiries with the Department of Human Services in North Dakota, I was told that the credit card machine from the state was indeed the right one to use and should rather return the EBT credit card machine provided by First DataI contacted First Data and was instructed to return the machine, which I didBut they erroneously started taking money from my bank account, from March 2, until February 2016, with a lease payment of $monthly; another $was taken, with an unknown reason
Though I returned the credit card machine to First Data, they told me they did not receive it; how
I have a storefront and a FirstData agent showed to my shop offering the serviceI agreed, and I purchased CLOVER machines for over $(one main station and another a mobile device)When the agent came to my shop he told me there is no contract and it will be month to monthI agreedA few months later I incorporated the business, and the agent told me no problem, but all what you have to do is to sign another documentA few days later, the agent showed up to my store with a paper in his handI singed it and he leftA year after , Firstdata started charging me more moneyI called them and they said they will reduce itNothing happenedThen I decided to cancel my service from FirstDataI called them to cancel and they told me there is a year contract and I have to pay $penaltyThey sent me the document and that agent when he came to my shop the next time, he changed the documents contents and added month instead month to monthI paid the money and was so angry
Missing funds from sales since August $is missing and the company is saying it doesn't own me itvthat all funds have been paid
I received zero payments from July 28th which was the funds from July 27thI did not receive any funds until August 28th which I received $of the $that was owing from transactions that were auto settled on August 2, 3, $on August 2, $on August 3, $on August Total =$Amount received $on August 28, balance still owing to me $Account statements show sales of $and funds released of $but no explanation or anything as to where the $isI have emailed and called several times with no response until this week when I was told there are no funds pending that I've been paid everything I'm owedI have my bank statements that show those funds are missing
Uninformed fee charged to my account
I have recently closed my First Data ecommerce account and while closing the account, the representative told me that I was no longer in contract so there would be no fee to close my accountI got a bill in the mail today, which indicates a charge of $1,to my accountThere is no explanation to this charge on the statement and reaching customer service is almost impossible, with having to enter so much information into the automated system before I can get to a representativeThe representative was extraordinarily hard to understand and did not seem to understand my issue, as he kept delaying responsesI eventually asked for a supervisor (after putting up with this rep for minutes) and was then put on hold for another minutes minutes just to get the same rep to answer the phone to try to help me againI spent over minutes on the phone just attempting to get information for a fee that should have been explained on the statement
Sam's Club Merchant Services has been billing our company for years, and are unwilling to cancel services as requested
Sam's Club Merchant Services does not have their own Revdex.com site, so we are requesting you to forward this on to them (since they use your networks to move funds)West Bank Inn attempted to cancel contract nearly two years ago(written & verbal)Due to our forwarding address, we have been billed constantly during this timeEventually, we put a stop payment on the account, and have now been sent to collections
I own a small business called "***" Wellsfargo offered me a merchant for this business, I was qouted over the phone by an agent of Wellsfargo Since it was my first time I told them I am interested The agent explained everything over the phone, a year contract and $a month plus each time we swipe a credit cardThe agent faxed me the contract which required for me to sign to start business Sept.1, I signed the document prior to the details I was provided The agent then, scheduled our meeting to set up merchant Agent failed to disclose all information, including setting up the machine properly We've called and spoke to everyone since agent never have the time to return calls, and or come back to install taxes for the business We've manually applied taxes Around October when I notified that we won't be running the business until the beginning of Wellsfargo continued to send any information to an old address eventhough we updated information numerous time
When they call, the phone display does not show that it's First Data so I took the first call and, as usual, asked them to send the information in and my bookkeper can review it when she has timeA couple days later Matthew called and he did identify himself as First Data at which point I told him that we had already gone down that road with his company and decided against itAt this point Matthew told me that those other guys were "***" - excuse the language - and that he could offer us the best dealI told him that my bookkeeeper was the person who determined whether it was a good deal or not and that, based on how many credit card payments we receive via phone, other companies have never come up with a substantially better dealEventually he agreed to call back
When he did call back, my bookkkeeper told him she was busy and eventually she had to hang upMatthew then proceeded to call back and tell her that I - the manager - required her to speak to him so she hung up againHe then proceeded to call back over and over demanding to speak to meWhen I got off the phone call I was on while the incessant phoning was going on, I toild him that he was unlikely to ever get our business with that kind of behaviour and I had to hang up on him too because he wouldn't stop talking
Can I go negative on this rating by any chance?
First Data Merchant Services is very misleading I never activated the device they sent me that was free then out of no were they started taking funds out my accountevery time I call them the same guy answer the phone acting like he is someone else I only gave them my tax id number some how they got hold of my ss numberwhen I ask about that they took me on the run aroundthis company is no good at all so beware very dishonest misleading they just sent me a letter saying I owe them $my account was closed two months ago .this company is a scam at its best beware
A company named adore me stole out of my account and someone withdrew money out of my account for $A company named adore me stole out of my account and someone withdrew money out of my account for $ on the same day I contacted the company they told me to wait for them to send me a dispute form or if I didn't want to wait for the form I could type a letter and fax it to them I did as they requested and I also included emails between the merchant and IThey wrote back stating that the claim was denied due to to much miscommunication between the merchant adore me that stole $out of my account but with the most recent email the merchant stated that my refund was being preceded and they still denied both claimsI believe that they only denied the second claim for the with draw because they denied the one from adore meI have contacted the business via phone multiple times just to for them to tell me to try for an appeal I explained to them that I would even t
First data Global leasing, leases small machines for processing credit cards or debit cardsThey are horriblethey lock you into a contract that you can't escape because they say soI had called them to settle two contracts, they said I had to pay first any behind dues and then we would talk about settling, now that I paid those dues, nobody at first data is willing to talk to memy previous contact is not calling me back or answering the phoneit feels now that since they have my banking information, they are ready to screw me up.the devices were returned alreadywhat do they want'?
Product_Or_Service: lease machines for processing cards
Account_Number: ***
on february 18,2016,I applied for a merchant account with ignite payments for credit card and electronic check processing via agent*** ***,shortly after applying,we were approved and issued an account.upon receiving the password to the account,I viewed the account online and discovered only credit card processing.I contacted Mr.***'s office on february 23,to bring this matter to attention.I was assured by a reprentative that this matter would be resolved.at this present time I still waiting on assistance with this matter.your help would be appreciated
Product_Or_Service: merchant account
They have money in my account with them, but won't release until Tuesday, February 20, 2018...they took the money of my ex-employer's Thursday,February 15, at 3:PMThey claim they just received the funds today February 16, They say it takes hours to receive the money, then they can release the fundsI shouldn't have to wait days for my money when they got it yesterdayThey claim they have it, but it's still pendingI have bills to pay while they're holding my moneyI spoke with account manager *** ID # XXXXXXX...he was very rudeI asked to speak to his boss, he says he has no boss...says he is the only one, and has no other number for me call anyone elseI'm literally boiling at this point, then he hung up on me
I get a crappy service and have to pay it so radiculous told them in the beginning at&t does not work in my salon should of stuck with square so many hidden fees with this junk I wish they didn't send me to collections when I returned the device
The company has failed to close my account and issue me a check in the full amount as requested, multiple times
I received a "total pay" card issued by the company as a way of reimbursement for expenses incurred by attending recruiting events for a potential employer around November I contacted First Data on 2/12/after my card was not working for an online purchase and subsequently requested that my account be terminated and to have a check sent with the full card dollar amountThey advised me to send an email confirming my information and desire to close the account, which I sent immediately following the phone callI was told I would receive a check in 7-business daysAfter weeks of still not receiving the check in the mail, I called again on 3/1/to see the status of my account/checkI was told they never received my initial email and that I should send another email requesting closure of the accountI was also told to call back within 2-days to confirm the
I am trying to return the mini clover machine to first data but they are stating that I signed a contract and still have to pay the remaining months
I am closing my restaurant and I called to return the mini clover machineThey informed me that I have to keep paying more months even if I am not using itI have already paid for monthsThe total is months for $per month, which is $through this companyI have already called three times to explain my situation and they told me that with buying the rest of the lease, it would be $to return the machineAnd if I were to keep the machine I have to pay $more on top of thatThey gave me another option that they can reduce the amount to $but they said it would affect my creditThis wouldn't make sense, because we were coming to an agreementWhy would it have to affect my credit? This is the worst service I have ever received and I wished I knew beforehand so I didn't get involved with this com
We canceled our service with First Data Merchant Services in June 2018, canceled our credit card machine that we were leasing - paid $to get out of the lease early - and mailed the credit card machine back to the company on 6/20/First Data still decided to charge us $(being directly deducted from our bank account) for the month of July to have an account open with themWhen I called they stated we had not "officially" cancelled our account with them even though we had no business with them and no way to even run credit cards through their company anymore since we did not have the credit card machine anymore They can clearly see we did not do business with them in the month of July or AugWhen asked if we were going to be charged more money for Aug they told me they did not know, it was "just in the system" and I was advised not to close my bank account unless they needed to deduct money for Aug chargesIs this how people do business now? This is not an honest way
A hold has been placed on my banking accountThe company refuses to tell me who and claims it will take about hours to tell me whyIf a hold has been placed on my account, I should be allowed to know who it is
I only left one star because there was no option to leave zero! Horrible business practicesQuoted one rate by phone, contract contains all different ratesWhen I canceled, they continued to bill monthlyWhen I called to complain, my rep would not return my callWhen I called a THIRD time, the rep continued to be rude and talk over meI tried to call her out on it and she got super defensive and became belligerent and hung up on meHorrible company!
I used to work for a temp agency and they forced their temps to use money network cardsLuckily I got hired in to the job they placed me at so I no longer needed the money network cardI tried calling to cancel the card (they have no online option to cancel) and was told the card was lockedI don't know what locked meansI got a letter in the mail saying that I may be charged maintenance fees so I wrote them a letter saying I don't want the card locked I want it completely canceledI do not owe anythingIt actually has an $balance on there that I can't outSo that was over a week ago and today I got an email saying the card was unlocked per my requestThat is not what I requestedI requested in clear terms that card be canceled so they can't charge me fees when I don't use or need the card anymore
Telecheck declined my check at CVS on 4/25/ Upon calling to request that they correct the error they have made I was told by "***" that because an incorrect driver license number had become somehow associated on my account with their records that they would file a dispute, case number ***, and that I would need to mail them a copy of my drivers license and a letter asking for a correction He then proceeded to tell me that not only is he putting the work in my lap of submitting paperwork, but that it will take TeleCheck a minimum of DAYS to process the correctionNot only is this the worst customer service I have ever been provided, preventing a consumer from being able to present a check for a month should be illegalTelecheck needs to move their policies and procedures into the current century
I operated an African grocery store in the state of North Dakota and offered the Supplemental Nutrition Assistance Program (SNAP) to my customers to use EBT programHowever, First Data deceitfully informed me that the machine provided by the state of North Dakota wasn't the right one and that we should rent theirs insteadSince I was part owner, I used my personal information to enrollUpon my inquiries with the Department of Human Services in North Dakota, I was told that the credit card machine from the state was indeed the right one to use and should rather return the EBT credit card machine provided by First DataI contacted First Data and was instructed to return the machine, which I didBut they erroneously started taking money from my bank account, from March 2, until February 2016, with a lease payment of $monthly; another $was taken, with an unknown reason
Though I returned the credit card machine to First Data, they told me they did not receive it; how
I have a storefront and a FirstData agent showed to my shop offering the serviceI agreed, and I purchased CLOVER machines for over $(one main station and another a mobile device)When the agent came to my shop he told me there is no contract and it will be month to monthI agreedA few months later I incorporated the business, and the agent told me no problem, but all what you have to do is to sign another documentA few days later, the agent showed up to my store with a paper in his handI singed it and he leftA year after , Firstdata started charging me more moneyI called them and they said they will reduce itNothing happenedThen I decided to cancel my service from FirstDataI called them to cancel and they told me there is a year contract and I have to pay $penaltyThey sent me the document and that agent when he came to my shop the next time, he changed the documents contents and added month instead month to monthI paid the money and was so angry
Missing funds from sales since August $is missing and the company is saying it doesn't own me itvthat all funds have been paid
I received zero payments from July 28th which was the funds from July 27thI did not receive any funds until August 28th which I received $of the $that was owing from transactions that were auto settled on August 2, 3, $on August 2, $on August 3, $on August Total =$Amount received $on August 28, balance still owing to me $Account statements show sales of $and funds released of $but no explanation or anything as to where the $isI have emailed and called several times with no response until this week when I was told there are no funds pending that I've been paid everything I'm owedI have my bank statements that show those funds are missing
Uninformed fee charged to my account
I have recently closed my First Data ecommerce account and while closing the account, the representative told me that I was no longer in contract so there would be no fee to close my accountI got a bill in the mail today, which indicates a charge of $1,to my accountThere is no explanation to this charge on the statement and reaching customer service is almost impossible, with having to enter so much information into the automated system before I can get to a representativeThe representative was extraordinarily hard to understand and did not seem to understand my issue, as he kept delaying responsesI eventually asked for a supervisor (after putting up with this rep for minutes) and was then put on hold for another minutes minutes just to get the same rep to answer the phone to try to help me againI spent over minutes on the phone just attempting to get information for a fee that should have been explained on the statement
Sam's Club Merchant Services has been billing our company for years, and are unwilling to cancel services as requested
Sam's Club Merchant Services does not have their own Revdex.com site, so we are requesting you to forward this on to them (since they use your networks to move funds)West Bank Inn attempted to cancel contract nearly two years ago(written & verbal)Due to our forwarding address, we have been billed constantly during this timeEventually, we put a stop payment on the account, and have now been sent to collections
I own a small business called "***" Wellsfargo offered me a merchant for this business, I was qouted over the phone by an agent of Wellsfargo Since it was my first time I told them I am interested The agent explained everything over the phone, a year contract and $a month plus each time we swipe a credit cardThe agent faxed me the contract which required for me to sign to start business Sept.1, I signed the document prior to the details I was provided The agent then, scheduled our meeting to set up merchant Agent failed to disclose all information, including setting up the machine properly We've called and spoke to everyone since agent never have the time to return calls, and or come back to install taxes for the business We've manually applied taxes Around October when I notified that we won't be running the business until the beginning of Wellsfargo continued to send any information to an old address eventhough we updated information numerous time
When they call, the phone display does not show that it's First Data so I took the first call and, as usual, asked them to send the information in and my bookkeper can review it when she has timeA couple days later Matthew called and he did identify himself as First Data at which point I told him that we had already gone down that road with his company and decided against itAt this point Matthew told me that those other guys were "***" - excuse the language - and that he could offer us the best dealI told him that my bookkeeeper was the person who determined whether it was a good deal or not and that, based on how many credit card payments we receive via phone, other companies have never come up with a substantially better dealEventually he agreed to call back
When he did call back, my bookkkeeper told him she was busy and eventually she had to hang upMatthew then proceeded to call back and tell her that I - the manager - required her to speak to him so she hung up againHe then proceeded to call back over and over demanding to speak to meWhen I got off the phone call I was on while the incessant phoning was going on, I toild him that he was unlikely to ever get our business with that kind of behaviour and I had to hang up on him too because he wouldn't stop talking
Can I go negative on this rating by any chance?
First Data Merchant Services is very misleading I never activated the device they sent me that was free then out of no were they started taking funds out my accountevery time I call them the same guy answer the phone acting like he is someone else I only gave them my tax id number some how they got hold of my ss numberwhen I ask about that they took me on the run aroundthis company is no good at all so beware very dishonest misleading they just sent me a letter saying I owe them $my account was closed two months ago .this company is a scam at its best beware
A company named adore me stole out of my account and someone withdrew money out of my account for $A company named adore me stole out of my account and someone withdrew money out of my account for $ on the same day I contacted the company they told me to wait for them to send me a dispute form or if I didn't want to wait for the form I could type a letter and fax it to them I did as they requested and I also included emails between the merchant and IThey wrote back stating that the claim was denied due to to much miscommunication between the merchant adore me that stole $out of my account but with the most recent email the merchant stated that my refund was being preceded and they still denied both claimsI believe that they only denied the second claim for the with draw because they denied the one from adore meI have contacted the business via phone multiple times just to for them to tell me to try for an appeal I explained to them that I would even t
First data Global leasing, leases small machines for processing credit cards or debit cardsThey are horriblethey lock you into a contract that you can't escape because they say soI had called them to settle two contracts, they said I had to pay first any behind dues and then we would talk about settling, now that I paid those dues, nobody at first data is willing to talk to memy previous contact is not calling me back or answering the phoneit feels now that since they have my banking information, they are ready to screw me up.the devices were returned alreadywhat do they want'?
Product_Or_Service: lease machines for processing cards
Account_Number: ***
on february 18,2016,I applied for a merchant account with ignite payments for credit card and electronic check processing via agent*** ***,shortly after applying,we were approved and issued an account.upon receiving the password to the account,I viewed the account online and discovered only credit card processing.I contacted Mr.***'s office on february 23,to bring this matter to attention.I was assured by a reprentative that this matter would be resolved.at this present time I still waiting on assistance with this matter.your help would be appreciated
Product_Or_Service: merchant account
They have money in my account with them, but won't release until Tuesday, February 20, 2018...they took the money of my ex-employer's Thursday,February 15, at 3:PMThey claim they just received the funds today February 16, They say it takes hours to receive the money, then they can release the fundsI shouldn't have to wait days for my money when they got it yesterdayThey claim they have it, but it's still pendingI have bills to pay while they're holding my moneyI spoke with account manager *** ID # XXXXXXX...he was very rudeI asked to speak to his boss, he says he has no boss...says he is the only one, and has no other number for me call anyone elseI'm literally boiling at this point, then he hung up on me
I get a crappy service and have to pay it so radiculous told them in the beginning at&t does not work in my salon should of stuck with square so many hidden fees with this junk I wish they didn't send me to collections when I returned the device
The company has failed to close my account and issue me a check in the full amount as requested, multiple times
I received a "total pay" card issued by the company as a way of reimbursement for expenses incurred by attending recruiting events for a potential employer around November I contacted First Data on 2/12/after my card was not working for an online purchase and subsequently requested that my account be terminated and to have a check sent with the full card dollar amountThey advised me to send an email confirming my information and desire to close the account, which I sent immediately following the phone callI was told I would receive a check in 7-business daysAfter weeks of still not receiving the check in the mail, I called again on 3/1/to see the status of my account/checkI was told they never received my initial email and that I should send another email requesting closure of the accountI was also told to call back within 2-days to confirm the
I am trying to return the mini clover machine to first data but they are stating that I signed a contract and still have to pay the remaining months
I am closing my restaurant and I called to return the mini clover machineThey informed me that I have to keep paying more months even if I am not using itI have already paid for monthsThe total is months for $per month, which is $through this companyI have already called three times to explain my situation and they told me that with buying the rest of the lease, it would be $to return the machineAnd if I were to keep the machine I have to pay $more on top of thatThey gave me another option that they can reduce the amount to $but they said it would affect my creditThis wouldn't make sense, because we were coming to an agreementWhy would it have to affect my credit? This is the worst service I have ever received and I wished I knew beforehand so I didn't get involved with this com
We canceled our service with First Data Merchant Services in June 2018, canceled our credit card machine that we were leasing - paid $to get out of the lease early - and mailed the credit card machine back to the company on 6/20/First Data still decided to charge us $(being directly deducted from our bank account) for the month of July to have an account open with themWhen I called they stated we had not "officially" cancelled our account with them even though we had no business with them and no way to even run credit cards through their company anymore since we did not have the credit card machine anymore They can clearly see we did not do business with them in the month of July or AugWhen asked if we were going to be charged more money for Aug they told me they did not know, it was "just in the system" and I was advised not to close my bank account unless they needed to deduct money for Aug chargesIs this how people do business now? This is not an honest way
A hold has been placed on my banking accountThe company refuses to tell me who and claims it will take about hours to tell me whyIf a hold has been placed on my account, I should be allowed to know who it is
I only left one star because there was no option to leave zero! Horrible business practicesQuoted one rate by phone, contract contains all different ratesWhen I canceled, they continued to bill monthlyWhen I called to complain, my rep would not return my callWhen I called a THIRD time, the rep continued to be rude and talk over meI tried to call her out on it and she got super defensive and became belligerent and hung up on meHorrible company!
I used to work for a temp agency and they forced their temps to use money network cardsLuckily I got hired in to the job they placed me at so I no longer needed the money network cardI tried calling to cancel the card (they have no online option to cancel) and was told the card was lockedI don't know what locked meansI got a letter in the mail saying that I may be charged maintenance fees so I wrote them a letter saying I don't want the card locked I want it completely canceledI do not owe anythingIt actually has an $balance on there that I can't outSo that was over a week ago and today I got an email saying the card was unlocked per my requestThat is not what I requestedI requested in clear terms that card be canceled so they can't charge me fees when I don't use or need the card anymore
Telecheck declined my check at CVS on 4/25/ Upon calling to request that they correct the error they have made I was told by "***" that because an incorrect driver license number had become somehow associated on my account with their records that they would file a dispute, case number ***, and that I would need to mail them a copy of my drivers license and a letter asking for a correction He then proceeded to tell me that not only is he putting the work in my lap of submitting paperwork, but that it will take TeleCheck a minimum of DAYS to process the correctionNot only is this the worst customer service I have ever been provided, preventing a consumer from being able to present a check for a month should be illegalTelecheck needs to move their policies and procedures into the current century