I utilized the merchant servicesA rep by the name of [redacted] was servicing my accountAfter about months I cancelled the service with her as the fees were too expensive [redacted] quit BBVA Merchant Services shortly afterI noticed fees were coming out of my account and I thought they were business banking feesI emailed [redacted] 12/ the Branch manager at BBVA compass and asked him about the fees he told me to call First Data as the fees were supposed to be canceledI called First Data and spoke to a rep and she told me after I provided her all the information I had and the rep information that quit- she was requesting that all my money be refundedNeedless to say they refunded monthWhich I started the service in Feb and I canceled in May I called back after the refund and the rep told me they will not credit me for the other months even though I had support Product_Or_Service: Feb Account_Number: [redacted]
I contacted Money Network about a transaction dispute and was denied my transactionThe full story is here I hired somebody to make me some graphic design stuff, they did not deliver, PayPal could not refund because I sent via " friends and family " so I contacted money network, the person on the phone was very helpful and said it would be about days, I waited, then I received a letter in the mail saying my dispute was denied because of " previous contact " with the sellerWell yes, I did contact the seller previously, to hire themThe reasoning behind my request being denied made no sense, I paid for product and did not receive it, hence I should be entitled to a proper disputeThank you for your time Product_Or_Service: Graphic design
[redacted] is a independent contractorI am the sole owner of this businessI had a customer contact me for a roofing job he needed done here in NYWe wrote a contract with this customerhe wanted us to use First Date Merchants as our credit card processing I did my research on this company and decided to sign upAs I am new with this company, my customer authorized me to run his card it was declined, so I thought I made an errorHe authorized me to run the card a second and third timeAt this point I verified with him that it was his credit card and his name on it he assured me it wasthe amount was for $ First Data Merchants then contacted me thinking it was fraud They did not release the fundFirst Data's investigation team ask me to forward all the documents proving I was a legit business and even wanted all documents associated with this customerI complied with everything they needed I contacted the local sheriffs office and asked about rep
Signed up for this service to accept payments for a MLM ventureHave had no success with the MLM venture but have been charged monthly for various processing fees though I have had no payments through this serviceI decided to cancel the service and was informed that there was an early termination fee of about $dollars! In light of the fact that I never had any payments processed and have been paying on this account for close to a year, the idea that I now would be charged to terminate this account is unacceptable Product_Or_Service: Card Processing Service Account_Number: [redacted]
We want to run EBT /food stamp card services to work on our First Data Machine We are Salvage Store we are using FD Machine from First Data since January for Credit / Debit CardsRecently , Dec we approved for Food Stamp ( EBT ) permit We already using First Data Services to run Credit / Debit Cards, Now we want to run EBT ( Food Stamp ) card on our First Data Machine FD we are calling to merchant support since more than two months but they are not fixing EBT services on our Machine We loosing lot of business since Dec every time they are asking Business information, FNS number but they are not fixing the machine Since last three weeks every time when ever we call they says it will take hours to fix but First Data Machine is not accepting EBT card It is trouble for poor needful citizen and we also loosing lot of business
I had a merchant services account and I processed a payment for a customer on 2/19/ and I was given a receipt to show that my payment went thruI called merchant services to follow up about my payment and I was transferred to [redacted] XXX-XXX-XXXX in risk management and he asked for additional information which I provided and my funds were suppose to be releasedEach time I've called I can never get him on the phone and I've been getting the run around and I still do not have my moneyIf there was a problem with the payment I feel they should have not let it go thru but they let somebody walk out of my business with a receipt and now I'm getting the run around about my fundsWe discussed ending the business relationship which is fine but I would like my funds as I was told I would receive
Data First is charging me for a product and service that I no longer useThey state I have a lease with the company but I do notThey have no type of proof to show thisTheir sales rep picked up the product from my business because I called him to complain about how the machine was not workingHe said he would return it to the conpany and never heard of him sinceNow the conpany is charging me for a termination of a supposed lease and a product I do not have Product_Or_Service: Account_Number: [redacted]
I was charged $for services which I do not nor never hadI use VistaPrint.com for my merchant and websiteThis charge is fraud My regions checking account was charged $on March 14thXXXXXXXXXXXXXXX WELLS FARGO BANK NA [redacted] as shown on my statementThis is a chargeI use VistaPrint.com for my website and have never even heard of First Data Merchant Services until todayI have and never will use this serviceI demand they refund my money and pay the overdraft fee they causedThis is theftI have viewed many complaints about this service charging unknowing peopleHow they got my information I don't know but it was not given out
They are withholding funds from me after multiple compliances with their demands for no other purpose other than the funds were much higher than normalSmall businesses like myself need their funds to function, and not just whenever they feel like doling them out Account_Number: [redacted]
Card was stolen and used gave them all of the transactions that wasn't minesHad to appeal after claim was 30-days and still didn't receive all Around pm I checked my account as I had some bills To payWhen I opened the app I noticed all of the crazy charges from Florence back to OrangeburgI called money network immediately and several times afterwards as I noticed charges were still coming throughI was assured that the account was closed and could not be used again I received some paperwork that I had to fill out but all the charges wasn't listed so did as instructed and wrote the remainders down 20-days later I recieved a letter stating that my claim was closed and denied due to insufficient informationGot my police report ang printed all the transactions from my account and sent in my appealAfter about a month $was deposited into my account as the investigation continued my total charges was and some change if I'm not mistakingWhen I received
Tried to close my accounts with them but can't close it over the phone and with a balance on themThey don't have a local bank branch at all to withdrawcents.Account_Number: [redacted]
It is difficult to explain how disappointed I was with this "service"Getting swas an extraordinary consumption of time, not to mention the frustrationThere are literally dozens of numbers with little direction on who handles what portion of our serviceI was assigned a specialist to assist the first month and never heard from them despite the difficultyThe company must employ a multitude of customer service reps that are not held accountable for accomplishing anythingIt was a continual pass the buck, with escalations that NEVER resulted in a return callOnce we finally had enough, within less than two months, we ended our serviceThey had no problem billing us for services we did not use, and tried to stick us with the equipment that has no value without the " service"It was just as much a headache getting out of the mess as it was attempting to get it set up They also held our customer payments once we cancelled and again passed the buckDO YOURSELF A FAVOR AND FIND ANOTHER MERCHANT SERVICE We now use Quick Books and Pay Pal, and I am glad to be rid of the nightmare that is First Data
Trying to update bank account for months Un-reliable and non-responsive customer service We attempted to update our bank account number starting Dec Updating to a CAD account I called in times to ensure it was possibleI was informed YES, and told how to format the bank number and informed other CAD clients were doing the same thing Over the next six weeks I spend about hours completing forms In the meantime our old bank account had closed, and First Data decided to shut down our service for not having an account bank account - without warning This was while there was an active process to update our bank account!! Twice I was informed to call the collections department to re-activate First call waited on hold for minutes and gave upSecond call waited 3HOURS and Minutes (lifetime record hold time) only to be transferred back to the same agent who told me to call collections After all this in week I was finally told First data can
They owe me my dispute money I made a payment with my insurance company onlineThe first time didn't go through but the second time it didThe bank put a hold on my account and said that I used that money twice on the insurance in which I didn'tI even have proof with my insurance companyThey said they would file a dispute which was okay with meI get the runaround all the time with them telling me it could take either days or weeksI waited and waited and still have no moneyThey made me call some other department and the other one said that they didn't receive my paperwork in which the supervisor I talked to said I didnt have to send it inBut I did it other wiseI called them back a week later and they keep telling me that I should get my money soon and I still haven't received anythingI looked online and this company has been given so many complaints about them not giving their money backIt's $that's gone missing out of nowhere!!! They're stealing my mone
I use the merchant services product I took a credit card and used the chip reader and had customer sign and have been unable to collect my monies I was contacted by my bank on Thursday, March asking me if it was okay to release info regarding my account to the processor (length of time of account, nsf history, avg daily balance) I agreed to release that information Still no funds on Friday Bank manager dug in and was told funds would be deposited on Monday if we showed them the customers repair order (we are a service industry business), we complied This customer was in my business, his credit card was chip verified, signature provided and signature verified and still today, Monday, April 3, still no release of my funds This is approx $15,of a small businesses cash flow they are holding Four families will be unemployed and income deprived as a result of overbearing reactions to a completely legitimate transaction When attempting to reply to emails, we get me
we have service with them but when my contract expired we have cancel our service with them from march I did call she cancel it but our sunburst business account was active sosince we do not use their service but they deduct money from my account and its a direct debit I call many times but still they are taking money from my account and they are not willing to reambresse my money witch we don't use there service as a small business I can't afford to loose all money
Fraud on my checking account On April,14,someone was able to make a duplicate of my card and make an in store purchase at a Walmart in Columbia,SCThis is the second time this has happened to this account since JanuaryAt this point I think it clearly has to do with security on there end, as I am in possession of said debit card it was not lost or stolenI was told I would have to wait a total time of Business days to get the money back I need this money to pay bills and day to day living expensesWHen I called the customer service number on the back of the card I was told that the fraud department did not give there phone numberI would like an explanation as to why this happened and my money back as soon as possible
I have been trying to resolve an issue with First Data regarding credit card processing equipment since late March/early April I noticed debits made from my bank account and called First Data for an explanation since I never received any equipment On 4/& 4/I called and requested a copy of the lease I was told I would have it 5/ I did not receive the lease copy as promised We called again and finally received a copy on/around 4/ We called back and stated we never received the "leased" equipment We were told the equipment was signed for and they would provide a proof of delivery We send emails on 5/17, 5/18, and made numerous phone calls regarding the proof of delivery as we have stated in each call that we have never received any equipment On 6/we were provided with an address where the equipment was shipped to and this address is not connected to me We advised that this is not a valid address and they told us we would need to speak with
I am a partner in the business Mobile Lube Service An amount of $was swiped on the First Data card reader on March 21, Several attempts to get in touch with these people after days of withholding our money No one returns calls and when I called the main office number and asked the average amount of time money was withheld from the customer, the representative hung up on me Today, March 30, someone finally called and said it would be another hours until we get the money They also said the same thing hours before that and hours before that This is a scam and I want the money deposited TODAY! Product_Or_Service: CARD READER
Money Network/FirstData customer service lied about how to get my full acct balance in transaction then limit my options to obtain it Unknown to me, my employer dropped my direct deposit infoWith no account on file, they set up a "Money Network" account for me via First Data ( [redacted] ) and began to deposit my paychecks there I did not discover this immediately and by the time I took steps to recover my money, they had over $16,sent to that account Having now dealt with the First Data's "Money Network" trying to recover my pay, I must say their services are absolutely subpar and not acceptable 1) There is no way to transfer your balance lump sum to another bank(They are not a "bank" but a "direct deposit institution" so it cannot be doneSeriously?!) 2) You can only transfer a maximum of $2,per day - and there is an associated fee to do so with each transfer! 3) I was told by their customer service to send a request with my name, address, phone
I utilized the merchant servicesA rep by the name of [redacted] was servicing my accountAfter about months I cancelled the service with her as the fees were too expensive [redacted] quit BBVA Merchant Services shortly afterI noticed fees were coming out of my account and I thought they were business banking feesI emailed [redacted] 12/ the Branch manager at BBVA compass and asked him about the fees he told me to call First Data as the fees were supposed to be canceledI called First Data and spoke to a rep and she told me after I provided her all the information I had and the rep information that quit- she was requesting that all my money be refundedNeedless to say they refunded monthWhich I started the service in Feb and I canceled in May I called back after the refund and the rep told me they will not credit me for the other months even though I had support Product_Or_Service: Feb Account_Number: [redacted]
I contacted Money Network about a transaction dispute and was denied my transactionThe full story is here I hired somebody to make me some graphic design stuff, they did not deliver, PayPal could not refund because I sent via " friends and family " so I contacted money network, the person on the phone was very helpful and said it would be about days, I waited, then I received a letter in the mail saying my dispute was denied because of " previous contact " with the sellerWell yes, I did contact the seller previously, to hire themThe reasoning behind my request being denied made no sense, I paid for product and did not receive it, hence I should be entitled to a proper disputeThank you for your time Product_Or_Service: Graphic design
[redacted] is a independent contractorI am the sole owner of this businessI had a customer contact me for a roofing job he needed done here in NYWe wrote a contract with this customerhe wanted us to use First Date Merchants as our credit card processing I did my research on this company and decided to sign upAs I am new with this company, my customer authorized me to run his card it was declined, so I thought I made an errorHe authorized me to run the card a second and third timeAt this point I verified with him that it was his credit card and his name on it he assured me it wasthe amount was for $ First Data Merchants then contacted me thinking it was fraud They did not release the fundFirst Data's investigation team ask me to forward all the documents proving I was a legit business and even wanted all documents associated with this customerI complied with everything they needed I contacted the local sheriffs office and asked about rep
Signed up for this service to accept payments for a MLM ventureHave had no success with the MLM venture but have been charged monthly for various processing fees though I have had no payments through this serviceI decided to cancel the service and was informed that there was an early termination fee of about $dollars! In light of the fact that I never had any payments processed and have been paying on this account for close to a year, the idea that I now would be charged to terminate this account is unacceptable Product_Or_Service: Card Processing Service Account_Number: [redacted]
We want to run EBT /food stamp card services to work on our First Data Machine We are Salvage Store we are using FD Machine from First Data since January for Credit / Debit CardsRecently , Dec we approved for Food Stamp ( EBT ) permit We already using First Data Services to run Credit / Debit Cards, Now we want to run EBT ( Food Stamp ) card on our First Data Machine FD we are calling to merchant support since more than two months but they are not fixing EBT services on our Machine We loosing lot of business since Dec every time they are asking Business information, FNS number but they are not fixing the machine Since last three weeks every time when ever we call they says it will take hours to fix but First Data Machine is not accepting EBT card It is trouble for poor needful citizen and we also loosing lot of business
I had a merchant services account and I processed a payment for a customer on 2/19/ and I was given a receipt to show that my payment went thruI called merchant services to follow up about my payment and I was transferred to [redacted] XXX-XXX-XXXX in risk management and he asked for additional information which I provided and my funds were suppose to be releasedEach time I've called I can never get him on the phone and I've been getting the run around and I still do not have my moneyIf there was a problem with the payment I feel they should have not let it go thru but they let somebody walk out of my business with a receipt and now I'm getting the run around about my fundsWe discussed ending the business relationship which is fine but I would like my funds as I was told I would receive
Data First is charging me for a product and service that I no longer useThey state I have a lease with the company but I do notThey have no type of proof to show thisTheir sales rep picked up the product from my business because I called him to complain about how the machine was not workingHe said he would return it to the conpany and never heard of him sinceNow the conpany is charging me for a termination of a supposed lease and a product I do not have Product_Or_Service: Account_Number: [redacted]
I was charged $for services which I do not nor never hadI use VistaPrint.com for my merchant and websiteThis charge is fraud My regions checking account was charged $on March 14thXXXXXXXXXXXXXXX WELLS FARGO BANK NA [redacted] as shown on my statementThis is a chargeI use VistaPrint.com for my website and have never even heard of First Data Merchant Services until todayI have and never will use this serviceI demand they refund my money and pay the overdraft fee they causedThis is theftI have viewed many complaints about this service charging unknowing peopleHow they got my information I don't know but it was not given out
They are withholding funds from me after multiple compliances with their demands for no other purpose other than the funds were much higher than normalSmall businesses like myself need their funds to function, and not just whenever they feel like doling them out Account_Number: [redacted]
Card was stolen and used gave them all of the transactions that wasn't minesHad to appeal after claim was 30-days and still didn't receive all Around pm I checked my account as I had some bills To payWhen I opened the app I noticed all of the crazy charges from Florence back to OrangeburgI called money network immediately and several times afterwards as I noticed charges were still coming throughI was assured that the account was closed and could not be used again I received some paperwork that I had to fill out but all the charges wasn't listed so did as instructed and wrote the remainders down 20-days later I recieved a letter stating that my claim was closed and denied due to insufficient informationGot my police report ang printed all the transactions from my account and sent in my appealAfter about a month $was deposited into my account as the investigation continued my total charges was and some change if I'm not mistakingWhen I received
Tried to close my accounts with them but can't close it over the phone and with a balance on themThey don't have a local bank branch at all to withdrawcents.Account_Number: [redacted]
It is difficult to explain how disappointed I was with this "service"Getting swas an extraordinary consumption of time, not to mention the frustrationThere are literally dozens of numbers with little direction on who handles what portion of our serviceI was assigned a specialist to assist the first month and never heard from them despite the difficultyThe company must employ a multitude of customer service reps that are not held accountable for accomplishing anythingIt was a continual pass the buck, with escalations that NEVER resulted in a return callOnce we finally had enough, within less than two months, we ended our serviceThey had no problem billing us for services we did not use, and tried to stick us with the equipment that has no value without the " service"It was just as much a headache getting out of the mess as it was attempting to get it set up They also held our customer payments once we cancelled and again passed the buckDO YOURSELF A FAVOR AND FIND ANOTHER MERCHANT SERVICE We now use Quick Books and Pay Pal, and I am glad to be rid of the nightmare that is First Data
Trying to update bank account for months Un-reliable and non-responsive customer service We attempted to update our bank account number starting Dec Updating to a CAD account I called in times to ensure it was possibleI was informed YES, and told how to format the bank number and informed other CAD clients were doing the same thing Over the next six weeks I spend about hours completing forms In the meantime our old bank account had closed, and First Data decided to shut down our service for not having an account bank account - without warning This was while there was an active process to update our bank account!! Twice I was informed to call the collections department to re-activate First call waited on hold for minutes and gave upSecond call waited 3HOURS and Minutes (lifetime record hold time) only to be transferred back to the same agent who told me to call collections After all this in week I was finally told First data can
They owe me my dispute money I made a payment with my insurance company onlineThe first time didn't go through but the second time it didThe bank put a hold on my account and said that I used that money twice on the insurance in which I didn'tI even have proof with my insurance companyThey said they would file a dispute which was okay with meI get the runaround all the time with them telling me it could take either days or weeksI waited and waited and still have no moneyThey made me call some other department and the other one said that they didn't receive my paperwork in which the supervisor I talked to said I didnt have to send it inBut I did it other wiseI called them back a week later and they keep telling me that I should get my money soon and I still haven't received anythingI looked online and this company has been given so many complaints about them not giving their money backIt's $that's gone missing out of nowhere!!! They're stealing my mone
I use the merchant services product I took a credit card and used the chip reader and had customer sign and have been unable to collect my monies I was contacted by my bank on Thursday, March asking me if it was okay to release info regarding my account to the processor (length of time of account, nsf history, avg daily balance) I agreed to release that information Still no funds on Friday Bank manager dug in and was told funds would be deposited on Monday if we showed them the customers repair order (we are a service industry business), we complied This customer was in my business, his credit card was chip verified, signature provided and signature verified and still today, Monday, April 3, still no release of my funds This is approx $15,of a small businesses cash flow they are holding Four families will be unemployed and income deprived as a result of overbearing reactions to a completely legitimate transaction When attempting to reply to emails, we get me
we have service with them but when my contract expired we have cancel our service with them from march I did call she cancel it but our sunburst business account was active sosince we do not use their service but they deduct money from my account and its a direct debit I call many times but still they are taking money from my account and they are not willing to reambresse my money witch we don't use there service as a small business I can't afford to loose all money
Fraud on my checking account On April,14,someone was able to make a duplicate of my card and make an in store purchase at a Walmart in Columbia,SCThis is the second time this has happened to this account since JanuaryAt this point I think it clearly has to do with security on there end, as I am in possession of said debit card it was not lost or stolenI was told I would have to wait a total time of Business days to get the money back I need this money to pay bills and day to day living expensesWHen I called the customer service number on the back of the card I was told that the fraud department did not give there phone numberI would like an explanation as to why this happened and my money back as soon as possible
I have been trying to resolve an issue with First Data regarding credit card processing equipment since late March/early April I noticed debits made from my bank account and called First Data for an explanation since I never received any equipment On 4/& 4/I called and requested a copy of the lease I was told I would have it 5/ I did not receive the lease copy as promised We called again and finally received a copy on/around 4/ We called back and stated we never received the "leased" equipment We were told the equipment was signed for and they would provide a proof of delivery We send emails on 5/17, 5/18, and made numerous phone calls regarding the proof of delivery as we have stated in each call that we have never received any equipment On 6/we were provided with an address where the equipment was shipped to and this address is not connected to me We advised that this is not a valid address and they told us we would need to speak with
I am a partner in the business Mobile Lube Service An amount of $was swiped on the First Data card reader on March 21, Several attempts to get in touch with these people after days of withholding our money No one returns calls and when I called the main office number and asked the average amount of time money was withheld from the customer, the representative hung up on me Today, March 30, someone finally called and said it would be another hours until we get the money They also said the same thing hours before that and hours before that This is a scam and I want the money deposited TODAY! Product_Or_Service: CARD READER
Money Network/FirstData customer service lied about how to get my full acct balance in transaction then limit my options to obtain it Unknown to me, my employer dropped my direct deposit infoWith no account on file, they set up a "Money Network" account for me via First Data ( [redacted] ) and began to deposit my paychecks there I did not discover this immediately and by the time I took steps to recover my money, they had over $16,sent to that account Having now dealt with the First Data's "Money Network" trying to recover my pay, I must say their services are absolutely subpar and not acceptable 1) There is no way to transfer your balance lump sum to another bank(They are not a "bank" but a "direct deposit institution" so it cannot be doneSeriously?!) 2) You can only transfer a maximum of $2,per day - and there is an associated fee to do so with each transfer! 3) I was told by their customer service to send a request with my name, address, phone