This business has falsely entered me into a lease agreement without my consent, withought my signature, without my knowledge, and most importantly have failed to respond to my repeated emails and phone callsThe one time I actually got through to a customer service rep she said they would accept a cancellation of the lease but never followed upThey are doing this because they're prices are astronomically high, dollars for a machine that costs dollarsThey're sales man talked to me for a few minutes and told me that he would talk to his bosses and get back to me with a priceHe never did, a machine arrived a few weeks later and billing started that monthI also never activated said machine so for what they were charging I do not knowLastly, the sales rep has since never returned my calls
On August 13, I received a letter from Fist Data Merchant Service where they were introducing Data Protection service through *** ***On the letter they said I was already enrolled and to fully activate all the benefits all I needed to do was registerI never registered because I already had Data Protection service through Security Metrics, so I ignored their promotionAt the beginning of January I reviewed all of my accounts to do my fiscal report when I found out First Data Merchant Service started charging me a monthly fee of $since October 31, on behalf of *** ***Right away I called First Data Merchant Service and spoke to agent*** regarding the *** ***? feeI asked her why they were charging me if I never approved or signed a contract accepting the service of *** *** for data protectionI explained to her that I already had data protection through Security Metrics and I requested the removal of the
I have been banking with Wells Fargo since and it is truly such a shame that Wells Fargo has such a terrible partner, First Data, who doesn't care about businessThe reps at First Data have NO customer service and they literally interrogate their customersThey challenged me to switch to a different merchant services company because they claimed my "transaction was too big." First Data is literally playing God and very clearly has no interest in doing businessBecause my "transaction was too big," they closed my account and I was unable to run any other transactionsSTAY AWAY FROM FIRST DATA!!
We have contacted them regarding our store Peaceful Valley General StoreWe had them for credit card processing and had a credit card machine through themWe have not cancelled timesEmailed them saying we want our contract terminatedSent back the equipmentFinally we had to put a stop payment on our account because we no longer even have the credit card terminalNow again we get a letter in the mail saying they are unable to collect the debtand threatening to send us to collection agencyEvery time they say our account is closed and will no longer receive these lettersYet the bill comes every month and gets higher with penalty chargesIf you look online on the complaints on them we are not the only ones that have had issues with them
I ONCE HAD A CONTRACT WITH FIRST DATA MERCHANT SERVICES I END THE CONTRACT ON DECEMBER WHICH WAS MY LAST TRANSACTION WITH THIS SERVICES AND I STARTED DOING SERVICES WITH MERCURY MERCHANT SERVICESI CALL TO TURN IN MY DEBIT CARD MACHINE BUT WAS TOLD I NEEDED A SIGNED LETTER TO OFFICIALLY CANCEL THE SERVICEFORM WAS FAX OVER TO ME DECEMBER I FAX IT BACK, HAVE A COPY AND TIME AND DATE THAT I FAX IT AND THE TRACKING FORM TO RETURN THE MACHINE WAS SENT A WEEK LATER (REFERENCE NOJANURARY A STATEMENT WAS SENT TO ME OF ALL THE CHARGES, WHERE AS THEY CHARGE ME A ANNUL FEE OF $WHICH IN THE CONTRACT I AM NOT CHARGE NO ANNUAL FEE, PLUS THEY CHARGE ME ALL THE OTHER FEES PASS DEC WHEN I WAS NOT USING THE SERVICE ANYMORETHEY REFUSE TO TAKE MY CALL TO CLEAR UP THIS MATTERSO I AM ASKING FOR YOUR HELP.THANK YOU
Product_Or_Service: MERCHANT PROCESSING SERVICES
Account_Number: ***
On December 26th I received a package at our business address which contained a credit card processing machine The label on the package said First Data and the origin was the address I listed in the complaint I did not order this machine and have no idea who these people are The packing slip it contained had our business name and address and referenced the owner's name who has been retired for several years It also referenced a phone number that did not belong to us I attempted to contact First Data several times over the last week and am continuously put into a phone messaging system which wants me to activate the account I finally spoke with a Jarred today and he said the account was created on 12/31/and he has cancelled he told me to return the machine with a sticker that I Should have receivedI have received no such sticker as of 1/2/I did receive a contract in the mail on 1/2/stating they would start deducting from my bank account listed which was not my ac
Worst services ever!!! I spoke to charge back supervisor name Bratt!
Newer send me any info about charge back from my account-did not want to talk about to reopen the case.They don't even trying to help!!!
Looking forward to find better service!!!
Very,very bad service!!!
I contacted customer service at Money Network about a statement I received for "Monthly paper statement and Account Maintenance fee" Sherrie, Supervisor for Customer service (em#***) indicated the account was opened by *** store I was a seasonal employee with *** from Dec to Jan as a seasonal employee prior to returning to college Upon hire, I was given an option to use direct deposit through my personal bank or their service (now understanding it is TOTAL PAY CARD through Money Network)I opted for direct deposit and never authorized the opening of an account with Money NetworkI received a VISA from them and DID NOT activate itThere agreement indicates activations is acceptance of terms and I clearly did not I explained this to Sherrie and requested the account be closed She indicated there were two choices to close it and I again informed her that I never opened it and felt it illegal for an account to be opened in my name without my w
I am a merchant processing customer of Ignite PaymentsWhen I signed up with *** (Agent), I was told was a day contract - Initiation date of contract 8-9-
The page with the termination "terms" was never sent to me with all the other contract pages
I had my Bookeeper call Ignite today to get "in writing" the cancel policy
First my Bookeeper spoke with a *** who informed her that I have "no" early termination fee" but she has to let the Agent on the account know I was calling to get info
*** informed us if and when we cancel, we just need to fill out a form and return terminal
WHen my Bookeeper spoke with the Agent "***" - *** told her she "promises" is a day contract with NO ETF - "BUT" - *** kept not being willing to put the terms and "NO ETF, Days fulfilled - in WRITING for me"
I spoke with *** - SHe gave us such a run around and still would not put in writing I would have "NO ETF" if I were to cancel with Ignite Payments
If they are an "
This complaint includes everything from billing and collection, customer service and exchange issuesHaving purchased the POS using a lease option the first day (from *** who left on vacation minutes after the purchase) and then canceling that option before it was processed and choosing to buy the POS instead the next day, by *** the office's manager in Venice,FL phone #*** *** did one thing sell us a second POS, never canceling the first even though he made it very clear that he would be taking care of canceling the lease After or more very long conversations with them and waiting for phone calls, and getting the run around (***'s not in the office today he's training, he's out today and his incapable crew following his lead, it's no wonder the lease company is continuing to take money from my account for a POS that should have been canceled in early February They have tried breaking us down and giving up, but they clearly are in the wrong and hoping
My son is a minor who is employeed by the YMCAAt the time of his employment he did not have a checking account into which his wages could be deposited so he was issued a Money Network prepaid debit cardShortly after he received his card, the card was placed on hold by the Money Network and he was unable to access his money, but they would continue to charge fees toward his accountI was unaware of the issue until he brought it to my attention two weeks agoHe (my son) stated that the Money network was requiring him to send in his SSN and ID in order to release his moneyHe complied with the instructions two weeks ago and yet they still have not released the hold on his account so that he can access his moneyI contacted their customer service yesterday and all they could do is say that they will request release of the account from their compliance department ASAPWhen asked if I could speak to someone from their compliance department directly, they refused to give me a number
We signed up for a credit card terminal in early - seeking a method to take credit cardsthe first terminal was for a landline (which we didn't have), we returned it with their labelThey sent us another, which was supposed to be wireless - it didn't not work eitherwe contacted them and we returned the terminal Multiple phones call have been placed by us, explaining that we have NEVER been able to use their terminals and we no longer want to use their servicesWe were directed to multiple phone numbers, everyone gave us different amounts we oweNo one can give us a straight answer, they claim they never told us to return the merchandise, and they have no record that we even called themApparently, there are so many different branches, none of which talk to each other We have never run a transaction with their company The original saleman, who conned us into signing, said that the machines will all work exactly like square did, and will automatically figure the taxes a
My card information was stolen and used in another state on December 04, I filed a dispute through email and they are not responding to my claim disputewas taken off my card on December 04, and they refuse to put my money back on my cardThe transactions were not made by me and I don't have duplicate cardsI emailed in a dispute form that I received from them and I typed a letter and emailed it as wellAt first I was told to wait until the claim department received the informationThe next week I was told to let it process and I'll receive my money in days now they're saying they don't have my emailThey are lying about my account and I have all emails and documents to prove it
Product_Or_Service: Dispute card transactions
After repeated attempts on my part, and sending the requested information over the last days, this company will not release my direct deposit And any time I try to contact the customer service repsall I get is (I can't find that information, call back tomorrow, or I just get hung up on)
I am a veteran and i'm on the verge of becoming homeless because I can't get to my money, that I worked for, so I can pay my rent
This is the e-mail I just sent to a rep @ First Data and girl who left their employ:
***
I am writing today because I can't get a telephone response from anybody at First Data So, here's the story: On Monday, December 18, 2017, I called and spoke to you about the fact that our Veriphone was not batching our last sales from the weekend of 12/through 12/ It was then, and only then, that I was notified that our machine was no longer supported by First Data and it needed to be returned You then batched our sales of $from your location I followed all the instructions and returned the machine on 12/
Now, I am addressing *** since I just got off the phone with youOn 12/28/I returned the veriphone to the address below The tracking number is (Number can't be sent) According to the tracking, it was delivered on 1/2/ When I spoke to Kaitlyn, I told her that we would not be using the First Data services anymore She DID NOT tell me I needed to do
On February I called to get the balance on my Money Network cardWhich is how I get paid by my employer *** *** It said there was $on the cardI made a purchase at a Admiral gas station and to get cash backIt came to $The transaction went through just fineOn February I used my card at a ATM to take money off my card because my check was deposited on February It told me my pin number was invalidI called Money Network and they told me my card had been compromisedI asked them how and they either couldn't or wouldn't tell meThey told me a new card would be mailed to me on February and I would receive it in to daysToday is March and have still not received my cardI have called them several times and just keep getting put off
I made a purchase with a company call fragrancenet.com on or about 6-21-with my debit card in the amount of I did not receive the package and I contacted my bank First *** BankMy bank uses this company Fist Data for there transcationsThe charge was disputed and Fist data is saying that the package was delivered to a ** *** at my addressFirst I have never received the package and Second there is no one by the name of ** *** at my addressI have tried several times to contact this company First data and have left several messages about this matter and I have not received a call back from them at allI have spoken to fedex and they stated the driver left the package at the door and he placed ** *** on the signatureI should not be held liable for something I did not receive
Product_Or_Service: Perfume
We started business with FDGL, with our lease to rent their equipment starting around On October 26, 2017, we signed a new lease for their new EMV card machine on October 26, 2017, with our lease being effective November 1, We received the new ENV pin pad a few months before signing the lease (for reference, this will be Machine A)With the new initiative to continue use of Chip Readers in credit cards, FDGL sent a new EMV pin pad (titled FDEMV pin pad, costing $12.00/month - referenced as Machine B) as well as a new card machine (titled FDDUO EMV, costing $18.00/month, referenced as Machine C)After receiving the new products (November 2017), we returned the old card machine (Machine D) as well as Machine B, as we did not need to utilize the new pin padHowever, after we returned the machines, they continued to charge $26.42/month for the old lease and $for the new lease, starting November Despite multiple calls, they are saying they never received M
This business has falsely entered me into a lease agreement without my consent, withought my signature, without my knowledge, and most importantly have failed to respond to my repeated emails and phone callsThe one time I actually got through to a customer service rep she said they would accept a cancellation of the lease but never followed upThey are doing this because they're prices are astronomically high, dollars for a machine that costs dollarsThey're sales man talked to me for a few minutes and told me that he would talk to his bosses and get back to me with a priceHe never did, a machine arrived a few weeks later and billing started that monthI also never activated said machine so for what they were charging I do not knowLastly, the sales rep has since never returned my calls
On August 13, I received a letter from Fist Data Merchant Service where they were introducing Data Protection service through *** ***On the letter they said I was already enrolled and to fully activate all the benefits all I needed to do was registerI never registered because I already had Data Protection service through Security Metrics, so I ignored their promotionAt the beginning of January I reviewed all of my accounts to do my fiscal report when I found out First Data Merchant Service started charging me a monthly fee of $since October 31, on behalf of *** ***Right away I called First Data Merchant Service and spoke to agent*** regarding the *** ***? feeI asked her why they were charging me if I never approved or signed a contract accepting the service of *** *** for data protectionI explained to her that I already had data protection through Security Metrics and I requested the removal of the
I have been banking with Wells Fargo since and it is truly such a shame that Wells Fargo has such a terrible partner, First Data, who doesn't care about businessThe reps at First Data have NO customer service and they literally interrogate their customersThey challenged me to switch to a different merchant services company because they claimed my "transaction was too big." First Data is literally playing God and very clearly has no interest in doing businessBecause my "transaction was too big," they closed my account and I was unable to run any other transactionsSTAY AWAY FROM FIRST DATA!!
We have contacted them regarding our store Peaceful Valley General StoreWe had them for credit card processing and had a credit card machine through themWe have not cancelled timesEmailed them saying we want our contract terminatedSent back the equipmentFinally we had to put a stop payment on our account because we no longer even have the credit card terminalNow again we get a letter in the mail saying they are unable to collect the debtand threatening to send us to collection agencyEvery time they say our account is closed and will no longer receive these lettersYet the bill comes every month and gets higher with penalty chargesIf you look online on the complaints on them we are not the only ones that have had issues with them
I ONCE HAD A CONTRACT WITH FIRST DATA MERCHANT SERVICES I END THE CONTRACT ON DECEMBER WHICH WAS MY LAST TRANSACTION WITH THIS SERVICES AND I STARTED DOING SERVICES WITH MERCURY MERCHANT SERVICESI CALL TO TURN IN MY DEBIT CARD MACHINE BUT WAS TOLD I NEEDED A SIGNED LETTER TO OFFICIALLY CANCEL THE SERVICEFORM WAS FAX OVER TO ME DECEMBER I FAX IT BACK, HAVE A COPY AND TIME AND DATE THAT I FAX IT AND THE TRACKING FORM TO RETURN THE MACHINE WAS SENT A WEEK LATER (REFERENCE NOJANURARY A STATEMENT WAS SENT TO ME OF ALL THE CHARGES, WHERE AS THEY CHARGE ME A ANNUL FEE OF $WHICH IN THE CONTRACT I AM NOT CHARGE NO ANNUAL FEE, PLUS THEY CHARGE ME ALL THE OTHER FEES PASS DEC WHEN I WAS NOT USING THE SERVICE ANYMORETHEY REFUSE TO TAKE MY CALL TO CLEAR UP THIS MATTERSO I AM ASKING FOR YOUR HELP.THANK YOU
Product_Or_Service: MERCHANT PROCESSING SERVICES
Account_Number: ***
On December 26th I received a package at our business address which contained a credit card processing machine The label on the package said First Data and the origin was the address I listed in the complaint I did not order this machine and have no idea who these people are The packing slip it contained had our business name and address and referenced the owner's name who has been retired for several years It also referenced a phone number that did not belong to us I attempted to contact First Data several times over the last week and am continuously put into a phone messaging system which wants me to activate the account I finally spoke with a Jarred today and he said the account was created on 12/31/and he has cancelled he told me to return the machine with a sticker that I Should have receivedI have received no such sticker as of 1/2/I did receive a contract in the mail on 1/2/stating they would start deducting from my bank account listed which was not my ac
Worst services ever!!! I spoke to charge back supervisor name Bratt!
Newer send me any info about charge back from my account-did not want to talk about to reopen the case.They don't even trying to help!!!
Looking forward to find better service!!!
Very,very bad service!!!
Someone has wrongfully used my credit to open a business account for merchant devicesFirst Data did not work anything out
I contacted customer service at Money Network about a statement I received for "Monthly paper statement and Account Maintenance fee" Sherrie, Supervisor for Customer service (em#***) indicated the account was opened by *** store I was a seasonal employee with *** from Dec to Jan as a seasonal employee prior to returning to college Upon hire, I was given an option to use direct deposit through my personal bank or their service (now understanding it is TOTAL PAY CARD through Money Network)I opted for direct deposit and never authorized the opening of an account with Money NetworkI received a VISA from them and DID NOT activate itThere agreement indicates activations is acceptance of terms and I clearly did not I explained this to Sherrie and requested the account be closed She indicated there were two choices to close it and I again informed her that I never opened it and felt it illegal for an account to be opened in my name without my w
I am a merchant processing customer of Ignite PaymentsWhen I signed up with *** (Agent), I was told was a day contract - Initiation date of contract 8-9-
The page with the termination "terms" was never sent to me with all the other contract pages
I had my Bookeeper call Ignite today to get "in writing" the cancel policy
First my Bookeeper spoke with a *** who informed her that I have "no" early termination fee" but she has to let the Agent on the account know I was calling to get info
*** informed us if and when we cancel, we just need to fill out a form and return terminal
WHen my Bookeeper spoke with the Agent "***" - *** told her she "promises" is a day contract with NO ETF - "BUT" - *** kept not being willing to put the terms and "NO ETF, Days fulfilled - in WRITING for me"
I spoke with *** - SHe gave us such a run around and still would not put in writing I would have "NO ETF" if I were to cancel with Ignite Payments
If they are an "
This complaint includes everything from billing and collection, customer service and exchange issuesHaving purchased the POS using a lease option the first day (from *** who left on vacation minutes after the purchase) and then canceling that option before it was processed and choosing to buy the POS instead the next day, by *** the office's manager in Venice,FL phone #*** *** did one thing sell us a second POS, never canceling the first even though he made it very clear that he would be taking care of canceling the lease After or more very long conversations with them and waiting for phone calls, and getting the run around (***'s not in the office today he's training, he's out today and his incapable crew following his lead, it's no wonder the lease company is continuing to take money from my account for a POS that should have been canceled in early February They have tried breaking us down and giving up, but they clearly are in the wrong and hoping
My son is a minor who is employeed by the YMCAAt the time of his employment he did not have a checking account into which his wages could be deposited so he was issued a Money Network prepaid debit cardShortly after he received his card, the card was placed on hold by the Money Network and he was unable to access his money, but they would continue to charge fees toward his accountI was unaware of the issue until he brought it to my attention two weeks agoHe (my son) stated that the Money network was requiring him to send in his SSN and ID in order to release his moneyHe complied with the instructions two weeks ago and yet they still have not released the hold on his account so that he can access his moneyI contacted their customer service yesterday and all they could do is say that they will request release of the account from their compliance department ASAPWhen asked if I could speak to someone from their compliance department directly, they refused to give me a number
We signed up for a credit card terminal in early - seeking a method to take credit cardsthe first terminal was for a landline (which we didn't have), we returned it with their labelThey sent us another, which was supposed to be wireless - it didn't not work eitherwe contacted them and we returned the terminal Multiple phones call have been placed by us, explaining that we have NEVER been able to use their terminals and we no longer want to use their servicesWe were directed to multiple phone numbers, everyone gave us different amounts we oweNo one can give us a straight answer, they claim they never told us to return the merchandise, and they have no record that we even called themApparently, there are so many different branches, none of which talk to each other We have never run a transaction with their company The original saleman, who conned us into signing, said that the machines will all work exactly like square did, and will automatically figure the taxes a
My card information was stolen and used in another state on December 04, I filed a dispute through email and they are not responding to my claim disputewas taken off my card on December 04, and they refuse to put my money back on my cardThe transactions were not made by me and I don't have duplicate cardsI emailed in a dispute form that I received from them and I typed a letter and emailed it as wellAt first I was told to wait until the claim department received the informationThe next week I was told to let it process and I'll receive my money in days now they're saying they don't have my emailThey are lying about my account and I have all emails and documents to prove it
Product_Or_Service: Dispute card transactions
After repeated attempts on my part, and sending the requested information over the last days, this company will not release my direct deposit And any time I try to contact the customer service repsall I get is (I can't find that information, call back tomorrow, or I just get hung up on)
I am a veteran and i'm on the verge of becoming homeless because I can't get to my money, that I worked for, so I can pay my rent
This is the e-mail I just sent to a rep @ First Data and girl who left their employ:
***
I am writing today because I can't get a telephone response from anybody at First Data So, here's the story: On Monday, December 18, 2017, I called and spoke to you about the fact that our Veriphone was not batching our last sales from the weekend of 12/through 12/ It was then, and only then, that I was notified that our machine was no longer supported by First Data and it needed to be returned You then batched our sales of $from your location I followed all the instructions and returned the machine on 12/
Now, I am addressing *** since I just got off the phone with youOn 12/28/I returned the veriphone to the address below The tracking number is (Number can't be sent) According to the tracking, it was delivered on 1/2/ When I spoke to Kaitlyn, I told her that we would not be using the First Data services anymore She DID NOT tell me I needed to do
This company is horrible and I don't know how the employees sleep at night
On February I called to get the balance on my Money Network cardWhich is how I get paid by my employer *** *** It said there was $on the cardI made a purchase at a Admiral gas station and to get cash backIt came to $The transaction went through just fineOn February I used my card at a ATM to take money off my card because my check was deposited on February It told me my pin number was invalidI called Money Network and they told me my card had been compromisedI asked them how and they either couldn't or wouldn't tell meThey told me a new card would be mailed to me on February and I would receive it in to daysToday is March and have still not received my cardI have called them several times and just keep getting put off
I made a purchase with a company call fragrancenet.com on or about 6-21-with my debit card in the amount of I did not receive the package and I contacted my bank First *** BankMy bank uses this company Fist Data for there transcationsThe charge was disputed and Fist data is saying that the package was delivered to a ** *** at my addressFirst I have never received the package and Second there is no one by the name of ** *** at my addressI have tried several times to contact this company First data and have left several messages about this matter and I have not received a call back from them at allI have spoken to fedex and they stated the driver left the package at the door and he placed ** *** on the signatureI should not be held liable for something I did not receive
Product_Or_Service: Perfume
We started business with FDGL, with our lease to rent their equipment starting around On October 26, 2017, we signed a new lease for their new EMV card machine on October 26, 2017, with our lease being effective November 1, We received the new ENV pin pad a few months before signing the lease (for reference, this will be Machine A)With the new initiative to continue use of Chip Readers in credit cards, FDGL sent a new EMV pin pad (titled FDEMV pin pad, costing $12.00/month - referenced as Machine B) as well as a new card machine (titled FDDUO EMV, costing $18.00/month, referenced as Machine C)After receiving the new products (November 2017), we returned the old card machine (Machine D) as well as Machine B, as we did not need to utilize the new pin padHowever, after we returned the machines, they continued to charge $26.42/month for the old lease and $for the new lease, starting November Despite multiple calls, they are saying they never received M