In AugI frequent the Hardrockcasinotampa, I attemt to withdraw from my card, and the machine did not dispense the money, it does not recognize cards without a name, it was not able to dispense the money, it also printed a reciept stating it did not dispense yhe money This moneynet business took the money putting my account in a negative state, attempt to notify a Shannon no last name to the letter, to no avail, disregarding my calls This does effect my credit as well They should not be allowed to handle money fir clients
Product_Or_Service: Request ATM for cash
I just paid out my lease contract months early for $The company now wants to continue to charge my monthly rate of $199.00/month
Long story short, after a major battle with them in for a bunch of Clover terminals I could not use and they kept sending me more, I finally did work out a deal with themI was sent new terminals as per contractUnfortunately I still had to shut down that restaurant for several reasonsNot ideal but I understood I was still on the hook for the lease payments which I have made
Fast forward to today, I am in the process of clearing out open accounts on my credit reportsMy first issue is that they have NOT updated my payment status since May making it appear that I have more outstanding then I actually haveSo I contacted them today to get a lease payout which was over $I agreed to the payment which was immediately withdrawn from my bank accountNext the person on the phone refused to email me a receipt, refused to email me
I called this company because I was switching to a better credit card processing company They never sent me anything saying I needed to fill out a form For the past year, they have been deducting money from my bank account as if I still was using them When I would see the fees, I thought they were from my new processing company After contacting them numerous times, they will not give me any of the money back
Overcharged, I cancelled it at October 2017, their device stopped working after days, still charging me until January when my bank block them
First month I was charge $as they said, Second month September 2017: $59.49, October 2017: $60.27, November 2017: $and December 2017: $
I cancelled their service at October 2017, their device stopped working after days, but still charging me until December 2017, I stopped the charged when my bank block them
First Data Merchant Services was contracted by my company as they had a lower monthly service fee From the day their device was installed, it was never set up to receive a credit card It was for debit card transactions only This didn't stop them from charging me monthly for credit card services and a fee for not making a pre-determined amount in credit card sales
After nearly months of phone calls, I thought I'd finally reached the right person as I received a credit in the amount of the money I was wrongly billed
The victory was short lived as I closed my business that month I paid a healthy cancellation fee AND a fee of $for not making the credit card totals that I couldn't possibly have made as the device was never set up for credit cards Anytime a customer attempted to use a credit card it was immediately declined Very disappointing I would not recommend First Data
Product_Or_Service: Interac Sales / Point of Sales device
Account_Number: XXXXXXXXXXX
They are using deceptive business practicesI was told by the repthat my lease term was to be years and now they tell me it is for years
I refused to pay them for the remainder of the balance after my business closedI actually made payments for over years which should have more than covered my year leaseThey say that they are not responsible for the reps selling their products since they are through Sams ClubHow can they not be responsible for people selling their products? Now they have reported it to the credit agencies and my credit went from all the way to I ALWAYS pay any and all legitimate obligations and in good conscience I could not pay for a fraudulant activityI would like for them to restore my credit rating and train/discipline the representatives that they have in the fieldI am not alone in this since there are hundreds of complaints of the same problem with this company onlineThis is either a clear case of fraud or Very poor training
From April until August I owned a store in a mall that required the use of a POS systemWe were banking with Bank of America at the time and leased a unit through First DataAll paperwork was completed through Bank of AmericaIn August of we sold the store and contacted First Data about returning the equipmentFirst Data informed me that I was still responsible for the remainder of the lease even though we have email verification from Bank of America Merchant Services that any Early Termination Fees would be waivedI returned the equipment and requested the automated lease agreement that First Data had on file several times and on August finally received a copyThe signature on the paperwork was not mine and when I spoke to someone at First Data on September they directed me to email a copy of my Driver's License and my name signed three times so that someone could verify the signatures and resolve the issue; no one ever respondedWhen I contacted them again
My business was contacted by a representative of First Data Global Leasing (First Data, FDGL) who stated they would be able to give my small business a great deal on a credit card systemI verbally agreed to try the equipment under the guidelines they can guarantee me there would be no extra/hidden fee's each month if the machine was not being useI own a small business that doesn't deal with many credit cards so the cost each month did not out weight the benefit if I could not be guaranteed I wouldn't be chargedI signed ONE piece of paper ONE time that First Data had sent to meWithin the first month I was charged a ridicules amount for extra fee'sI started the process of canceling with the companyFor months, I contacted this company via phone and mail and they never seem to have an answer as to why I am being charged so muchI have requested a copy of my lease and was told to look for it in the mailWeeks went by and I never received an email or paper copy of my leaseI
I was approached by a sales representativePay Cloud Incconcerning getting better numbers for ourdebitcredit processing feesThe sales reptold me that the application was only to see if we qualify for the quotchamber of Commerce PackagequotThe sales repwas told that we are not ready to switch to First Data or any other processing companyWas told there is no obligation to continue with First DataA withdraw of was removed from our business account on MarThe sales repwas called the next day about the money being removed from the account and told me it was an application feeI assumed the fee would be removed from the account only if we accept the dealwhich we hadn39t.On Aprwas removedOn Apranother was taken out of the accountA call was made to the call center with hopes of reversing the charges and stopping the process.I was told to give them a few days to resolve the issue and send a return postage for the terminalWhen
Product_Or_Service
Fraudulent sales calls claiming company is the existing merchant service account we use
Sales rep calls and claims to be current merchant service provider who wants to remove fees from our accountI asked him to verify his company is our actual vendor by providing my account info to meHe assures me they are my current provider but does not have access to my account informationRep wants to get the appointment made and lies to secure the appointmentThe entire sales process is built on deception and lies set up to deceive consumersWhen I confronted him on this he denied the allegations and then hangs upI asked him to confirm that he is my actual merchant service provider and every time he said, "yes we are your current provider." First Data is NOT my current provider
In October of my store changed credit card processing companiesThe new company was to contact the old company (Clover) of the change and deactivate my merchant number I find out now that I am still being charged a monthly fee from the old company ($total) Called the old company to try and straighten it out and they said we were not contacted and that they were legitimate charges even tho there was no activity on the account since November Then I called the new company and they said they did in fact contact the Clover by mailI then call Clover again to try to get a refund of their services that I did not use but they said that was not possible Then I tried to deactivate the merchant number so I wouldn't be charged any more going forwardTo deactivate my account I had to tell the my Social Security Number, FIN, billing address, store address AND A STREET THAT CROSSED THE STREET ADDRESS OF MY STOREMy store is located in a large mall and I did not know a stre
$50,on hold for days
$24,on hold for days
I am a small business owner and the practices described below from *** and First data are causing major issues and possible closure of my business
On Aug my business processed a $24,payment but the payment was accidentally ran twice so one of the payments was refunded On Aug my company processed two more payment, $and $23, On Aug my company also processed a payment for $24, We are a government service provider and all of these payment were from the government and with the pattern that we usually receive payments
I spoke with multiple people multiple days and each time the merchant services employee from BOA was nice but could not do anything about the issue Every time I was transferred to security At security when I could get through I spoke with *** *** was very poor at customer service by talking down to and over top of me constantly The week of 27-Aug I was
It is extremely hard to reach anyone at this company that can assist in getting a problem resolved or information changed
We rent credit card equipment from this company for a fundraiser every yearWe rent the equipment and then we return itIn order to return it we are supposed to be sent a mailing labelI have tried numerous times to get the mailing label sent to me and I always get passed from department to departmentThe mailing label was supposed to be sent to me weeks ago and as of today I have yet to receive itIt cannot be emailed to me because I am not the official account contact personThe account contact person left three years ago but no one would change it to me as the new contactToday I finally reached a lady that had me provide my personal driver's license information (even though I am trying to update the contact for a BUSINESS)I also had to provide how tall I am, what color my eyes are several business affiliations, and what car I drove in All to g
Collections harassment from the company when we don't owe anything
We have closed our account with First Data Merchant ServicesEight months later we receive a collections notice of $with no explanation of the chargesWe sent a letter requesting information with no replyThen we get a collections call indicating the $is for equipmentAccording to our contract, the equipment is owned by the contract signerWhenever we try to explain this to First Data over the phone, we are only put on hold for a very long time or transferred multiple timesNobody seems to be able to get an understanding of the situation
I was issued a debit card when I worked at ***I stopped working there and my debit card was put on hold and required me to call customer serviceI have called times each time to obtain a new cardEverytime I call there is something else I need to do or something else is wrongMy email wasn't updated, then my mailing address needed to be verifiedDuring this time I sent forward my information (to include my ssn card) personally identifiable informationFirst it needed to be faxed (number provided by customer service), which I did, I asked why I could not just email (scanned) my information, "we do not have an email." When I called back they said that I needed to scan and email my sensitive information, after I asked if I could email it alreadyWith a little hesitation, I compliedI called again, now they are saying I must fax it againI have $on a card I cannot access, and my personally identifiable information is being sent around
I have been with First data since I opened my shop more than years agoIn December I switched bank accounts and made sure I called First data merchant services right away to switch my credit card transactions over to my new accountOn Tuesday December 13th I talked to a lady on the phone who switched everything over for me and told me it would take hours to switch over to my new account and to call back the next day to make sure it didSo Wednesday I called back to make sure it was switchedThe lady proceeded to tell me it was in her computer that the change has not been made yet but will make sure it is by the end of her shiftThursday the 15th I called merchant services again to make sure our money would be transferred into our new accountShe told me it has not yet switched over and didn't know what was taking so long so she sent a note letting someone know to speed the process upShe also promised me that it WILL be done by the end of the day, once againFriday morning
I signed a Merchant Agreement Addendum to reduce my rates in May They never actually processed the agreement
I spoke with First Data, or Ignite Payments, a sub company of theirs that I use, about rate reductions in May We negotiated rate reductions and I faxed in the signed Merchant Agreement Addendum on May 19th They told me it would take time for it to go through so I wasn't in a rush to check to be sure on a daily basis that the correct rates were being processed I recently got my June statement and realized they didn't process the rates After calling they told me they never got the fax I sent I don't print off a sheet of paper for each fax I send but I do watch to be sure that they go through and this one did In fact, my fax does print a sheet after three failed attempts to fax so I know it didn't go through and that didn't happen I also called the Hope ***, the lady that helped me with the rate reduction I was actually looking at changing to another compa
My employer Burger King uses MoneyNetwork to set up payroll account for their employeesAs a result I was issued a Money Network pay card which processed direct deposits for my bi-weekly pay For nearly a year I had NO problems with the company until September 9, when I attempted to make a purchase and my card was declined I knew I had ample funds on my card and when I inquired by call the Money Network phone number I was immediately transferred to a representative who to my surprise told me my card was "blocked" and to get it unblocked I had to send in various personal documents to confirm my identity before they could remove the block When I asked why I was told that my card had been "upgraded" to "Premier Card Account" and when you are upgraded to this type account you must send in documentation to prove your identity Keep in my I NEVER requested a change in my card Which they admitted I had not; Money Network changed my account because there had not been a direct dep
On or about April 18th I was contacted by POS (first data) by a rep named ***, after a few discussions and emails & documents sent to me via email to auto sign, we decided it would be financially beneficial to switch to their company, after we did so I was discussing other issues with *** and she convinced me, during a phone conversation to switch to what she explained to me to be a smarter option to buy out the machine, she sent the docu-sign document, I singed it & there was no mention during that conversation of a non-cancelable agreement either on the document or verbally by *** We have sent letters & phoned and explained to them that we do not have to abide by the agreement as it was not honest nor explained properly let alone at allOnce they sent us the actual paperwork at the top of the contract it reads; non cancelable ?? they also stated that their is a voice recording of me authorizing such a contract but I know that it is not for the latest N
In AugI frequent the Hardrockcasinotampa, I attemt to withdraw from my card, and the machine did not dispense the money, it does not recognize cards without a name, it was not able to dispense the money, it also printed a reciept stating it did not dispense yhe money This moneynet business took the money putting my account in a negative state, attempt to notify a Shannon no last name to the letter, to no avail, disregarding my calls This does effect my credit as well They should not be allowed to handle money fir clients
Product_Or_Service: Request ATM for cash
I just paid out my lease contract months early for $The company now wants to continue to charge my monthly rate of $199.00/month
Long story short, after a major battle with them in for a bunch of Clover terminals I could not use and they kept sending me more, I finally did work out a deal with themI was sent new terminals as per contractUnfortunately I still had to shut down that restaurant for several reasonsNot ideal but I understood I was still on the hook for the lease payments which I have made
Fast forward to today, I am in the process of clearing out open accounts on my credit reportsMy first issue is that they have NOT updated my payment status since May making it appear that I have more outstanding then I actually haveSo I contacted them today to get a lease payout which was over $I agreed to the payment which was immediately withdrawn from my bank accountNext the person on the phone refused to email me a receipt, refused to email me
I called this company because I was switching to a better credit card processing company They never sent me anything saying I needed to fill out a form For the past year, they have been deducting money from my bank account as if I still was using them When I would see the fees, I thought they were from my new processing company After contacting them numerous times, they will not give me any of the money back
Overcharged, I cancelled it at October 2017, their device stopped working after days, still charging me until January when my bank block them
First month I was charge $as they said, Second month September 2017: $59.49, October 2017: $60.27, November 2017: $and December 2017: $
I cancelled their service at October 2017, their device stopped working after days, but still charging me until December 2017, I stopped the charged when my bank block them
First Data Merchant Services was contracted by my company as they had a lower monthly service fee From the day their device was installed, it was never set up to receive a credit card It was for debit card transactions only This didn't stop them from charging me monthly for credit card services and a fee for not making a pre-determined amount in credit card sales
After nearly months of phone calls, I thought I'd finally reached the right person as I received a credit in the amount of the money I was wrongly billed
The victory was short lived as I closed my business that month I paid a healthy cancellation fee AND a fee of $for not making the credit card totals that I couldn't possibly have made as the device was never set up for credit cards Anytime a customer attempted to use a credit card it was immediately declined Very disappointing I would not recommend First Data
Product_Or_Service: Interac Sales / Point of Sales device
Account_Number: XXXXXXXXXXX
They are using deceptive business practicesI was told by the repthat my lease term was to be years and now they tell me it is for years
I refused to pay them for the remainder of the balance after my business closedI actually made payments for over years which should have more than covered my year leaseThey say that they are not responsible for the reps selling their products since they are through Sams ClubHow can they not be responsible for people selling their products? Now they have reported it to the credit agencies and my credit went from all the way to I ALWAYS pay any and all legitimate obligations and in good conscience I could not pay for a fraudulant activityI would like for them to restore my credit rating and train/discipline the representatives that they have in the fieldI am not alone in this since there are hundreds of complaints of the same problem with this company onlineThis is either a clear case of fraud or Very poor training
From April until August I owned a store in a mall that required the use of a POS systemWe were banking with Bank of America at the time and leased a unit through First DataAll paperwork was completed through Bank of AmericaIn August of we sold the store and contacted First Data about returning the equipmentFirst Data informed me that I was still responsible for the remainder of the lease even though we have email verification from Bank of America Merchant Services that any Early Termination Fees would be waivedI returned the equipment and requested the automated lease agreement that First Data had on file several times and on August finally received a copyThe signature on the paperwork was not mine and when I spoke to someone at First Data on September they directed me to email a copy of my Driver's License and my name signed three times so that someone could verify the signatures and resolve the issue; no one ever respondedWhen I contacted them again
My business was contacted by a representative of First Data Global Leasing (First Data, FDGL) who stated they would be able to give my small business a great deal on a credit card systemI verbally agreed to try the equipment under the guidelines they can guarantee me there would be no extra/hidden fee's each month if the machine was not being useI own a small business that doesn't deal with many credit cards so the cost each month did not out weight the benefit if I could not be guaranteed I wouldn't be chargedI signed ONE piece of paper ONE time that First Data had sent to meWithin the first month I was charged a ridicules amount for extra fee'sI started the process of canceling with the companyFor months, I contacted this company via phone and mail and they never seem to have an answer as to why I am being charged so muchI have requested a copy of my lease and was told to look for it in the mailWeeks went by and I never received an email or paper copy of my leaseI
I was approached by a sales representativePay Cloud Incconcerning getting better numbers for ourdebitcredit processing feesThe sales reptold me that the application was only to see if we qualify for the quotchamber of Commerce PackagequotThe sales repwas told that we are not ready to switch to First Data or any other processing companyWas told there is no obligation to continue with First DataA withdraw of was removed from our business account on MarThe sales repwas called the next day about the money being removed from the account and told me it was an application feeI assumed the fee would be removed from the account only if we accept the dealwhich we hadn39t.On Aprwas removedOn Apranother was taken out of the accountA call was made to the call center with hopes of reversing the charges and stopping the process.I was told to give them a few days to resolve the issue and send a return postage for the terminalWhen
Product_Or_Service
Fraudulent sales calls claiming company is the existing merchant service account we use
Sales rep calls and claims to be current merchant service provider who wants to remove fees from our accountI asked him to verify his company is our actual vendor by providing my account info to meHe assures me they are my current provider but does not have access to my account informationRep wants to get the appointment made and lies to secure the appointmentThe entire sales process is built on deception and lies set up to deceive consumersWhen I confronted him on this he denied the allegations and then hangs upI asked him to confirm that he is my actual merchant service provider and every time he said, "yes we are your current provider." First Data is NOT my current provider
In October of my store changed credit card processing companiesThe new company was to contact the old company (Clover) of the change and deactivate my merchant number I find out now that I am still being charged a monthly fee from the old company ($total) Called the old company to try and straighten it out and they said we were not contacted and that they were legitimate charges even tho there was no activity on the account since November Then I called the new company and they said they did in fact contact the Clover by mailI then call Clover again to try to get a refund of their services that I did not use but they said that was not possible Then I tried to deactivate the merchant number so I wouldn't be charged any more going forwardTo deactivate my account I had to tell the my Social Security Number, FIN, billing address, store address AND A STREET THAT CROSSED THE STREET ADDRESS OF MY STOREMy store is located in a large mall and I did not know a stre
$50,on hold for days
$24,on hold for days
I am a small business owner and the practices described below from *** and First data are causing major issues and possible closure of my business
On Aug my business processed a $24,payment but the payment was accidentally ran twice so one of the payments was refunded On Aug my company processed two more payment, $and $23, On Aug my company also processed a payment for $24, We are a government service provider and all of these payment were from the government and with the pattern that we usually receive payments
I spoke with multiple people multiple days and each time the merchant services employee from BOA was nice but could not do anything about the issue Every time I was transferred to security At security when I could get through I spoke with *** *** was very poor at customer service by talking down to and over top of me constantly The week of 27-Aug I was
It is extremely hard to reach anyone at this company that can assist in getting a problem resolved or information changed
We rent credit card equipment from this company for a fundraiser every yearWe rent the equipment and then we return itIn order to return it we are supposed to be sent a mailing labelI have tried numerous times to get the mailing label sent to me and I always get passed from department to departmentThe mailing label was supposed to be sent to me weeks ago and as of today I have yet to receive itIt cannot be emailed to me because I am not the official account contact personThe account contact person left three years ago but no one would change it to me as the new contactToday I finally reached a lady that had me provide my personal driver's license information (even though I am trying to update the contact for a BUSINESS)I also had to provide how tall I am, what color my eyes are several business affiliations, and what car I drove in All to g
The company put my card on hold and I sent them everything they needed and it has been weeks and I still can't use my card
Collections harassment from the company when we don't owe anything
We have closed our account with First Data Merchant ServicesEight months later we receive a collections notice of $with no explanation of the chargesWe sent a letter requesting information with no replyThen we get a collections call indicating the $is for equipmentAccording to our contract, the equipment is owned by the contract signerWhenever we try to explain this to First Data over the phone, we are only put on hold for a very long time or transferred multiple timesNobody seems to be able to get an understanding of the situation
I was issued a debit card when I worked at ***I stopped working there and my debit card was put on hold and required me to call customer serviceI have called times each time to obtain a new cardEverytime I call there is something else I need to do or something else is wrongMy email wasn't updated, then my mailing address needed to be verifiedDuring this time I sent forward my information (to include my ssn card) personally identifiable informationFirst it needed to be faxed (number provided by customer service), which I did, I asked why I could not just email (scanned) my information, "we do not have an email." When I called back they said that I needed to scan and email my sensitive information, after I asked if I could email it alreadyWith a little hesitation, I compliedI called again, now they are saying I must fax it againI have $on a card I cannot access, and my personally identifiable information is being sent around
I have been with First data since I opened my shop more than years agoIn December I switched bank accounts and made sure I called First data merchant services right away to switch my credit card transactions over to my new accountOn Tuesday December 13th I talked to a lady on the phone who switched everything over for me and told me it would take hours to switch over to my new account and to call back the next day to make sure it didSo Wednesday I called back to make sure it was switchedThe lady proceeded to tell me it was in her computer that the change has not been made yet but will make sure it is by the end of her shiftThursday the 15th I called merchant services again to make sure our money would be transferred into our new accountShe told me it has not yet switched over and didn't know what was taking so long so she sent a note letting someone know to speed the process upShe also promised me that it WILL be done by the end of the day, once againFriday morning
I signed a Merchant Agreement Addendum to reduce my rates in May They never actually processed the agreement
I spoke with First Data, or Ignite Payments, a sub company of theirs that I use, about rate reductions in May We negotiated rate reductions and I faxed in the signed Merchant Agreement Addendum on May 19th They told me it would take time for it to go through so I wasn't in a rush to check to be sure on a daily basis that the correct rates were being processed I recently got my June statement and realized they didn't process the rates After calling they told me they never got the fax I sent I don't print off a sheet of paper for each fax I send but I do watch to be sure that they go through and this one did In fact, my fax does print a sheet after three failed attempts to fax so I know it didn't go through and that didn't happen I also called the Hope ***, the lady that helped me with the rate reduction I was actually looking at changing to another compa
My employer Burger King uses MoneyNetwork to set up payroll account for their employeesAs a result I was issued a Money Network pay card which processed direct deposits for my bi-weekly pay For nearly a year I had NO problems with the company until September 9, when I attempted to make a purchase and my card was declined I knew I had ample funds on my card and when I inquired by call the Money Network phone number I was immediately transferred to a representative who to my surprise told me my card was "blocked" and to get it unblocked I had to send in various personal documents to confirm my identity before they could remove the block When I asked why I was told that my card had been "upgraded" to "Premier Card Account" and when you are upgraded to this type account you must send in documentation to prove your identity Keep in my I NEVER requested a change in my card Which they admitted I had not; Money Network changed my account because there had not been a direct dep
On or about April 18th I was contacted by POS (first data) by a rep named ***, after a few discussions and emails & documents sent to me via email to auto sign, we decided it would be financially beneficial to switch to their company, after we did so I was discussing other issues with *** and she convinced me, during a phone conversation to switch to what she explained to me to be a smarter option to buy out the machine, she sent the docu-sign document, I singed it & there was no mention during that conversation of a non-cancelable agreement either on the document or verbally by *** We have sent letters & phoned and explained to them that we do not have to abide by the agreement as it was not honest nor explained properly let alone at allOnce they sent us the actual paperwork at the top of the contract it reads; non cancelable ?? they also stated that their is a voice recording of me authorizing such a contract but I know that it is not for the latest N