I used TIO bill pay through my money network account and I was charged times instead of one time with the total off 114, it was suppose to be only one payment of Money network customer service is bad I still haven't had a dispute update or my money back
I have tried on multiple occasions to reach out to this company to close my account I had been a loyal customer for many years, but had a lot of headache dealing with their POS merchant machine and several times had connection issues when trying to help my customers check out after getting their services As you can understand, this is highly inconvenient to my business Eventually, I decided to go with another company for my credit card processing and proceeded to close my account with First Data Merchant Services/Royal Western Processing Company I was told by the account representative that my account was in the process of being closed, but what should have been a straightforward process dragged on for weeks When I followed up, I was told that the processing should have gone through and that the representative would expedite the process I received a collection bill and called the company again They told me that the reference number I gave could not be found and referred m
WHATEVER YOU DO, DO NOT GET CAUGHT UP WITH FIRST DATA or PIVOTAL PAYMENTS
This company lies to you and gets you into a 3-year lease without your knowledge and overcharge you when you want to get outThey have agents out there who like to get you all set up and then disappear to never be seen again and their machines are terrible, you need different software updates to accept all different cards
You can return your equipment and they will still continue to charge you and then tell you that you need to pay off your difference of your lease term which they told me would be $
THIS IS A SMALL BUSINESS SCAM COMPANY
We have been a customer of this company for less than a monthFirst Data is responsible for processing our credit card paymentsAfter they payments went through for a few days, they stopped coinciding with an issue with our credit card POSWe were told that our account was cancelled due to fraudulent activity, then told that it was because we accept credit cards over the phone, then told that it was because they accidentally formed two separate accounts for us and that they accidentally deleted both accounts and had to figure out how to get our account up and running againThat was days agoWe have spent over hours on the phone and spoken to innumerable representatives and 'bosses'...including one conference call with the president of our bank who called them out on a bold faced lie that 'our bank was refusing the ACH deposits'The representative on the phone had no answer for this and we have also been hung up onWe have voiced that we really don't care how it happened, w
This is the worst services you could get for your business first the make you sing personal guranti without telling you that and they charge a very high rates and in case you try to cancel your contract the damage your personal credit without any reason they are a thief not recompense at all
It is difficult to explain how disappointed I was with this "service"Getting swas an extraordinary consumption of time, not to mention the frustrationThere are literally dozens of numbers with little direction on who handles what portion of our serviceI was assigned a specialist to assist the first month and never heard from them despite the difficultyThe company must employ a multitude of customer service reps that are not held accountable for accomplishing anythingIt was a continual pass the buck, with escalations that NEVER resulted in a return callOnce we finally had enough, within less than two months, we ended our serviceThey had no problem billing us for services we did not use, and tried to stick us with the equipment that has no value without the " service"It was just as much a headache getting out of the mess as it was attempting to get it set up
They also held our customer payments once we cancelled and again passed the buckDO YOURSELF A FAVOR AND FIND ANOTHER MERCHANT SERVICE
We now use Quick Books and Pay Pal, and I am glad to be rid of the nightmare that is
First Data
I have been valued customer at First Data Merchant Service, and giving them business from past yearsRecently I have found there is big problem going on with my previous First Data Merchant service number which have closed and with my new Merchant service number but currently they are giving me runaround and not helping me to resolve this matterwhen I contact the Merchant service they are saying that contact the leasing department for solution and then when leasing department found that there is a problem they are saying that contact the agent who works in *** club Merchant Service and when I contact *** Club Merchant Service they are saying contact the First Data agent who is responsible for creating this problemThe Problem is I had leased two terminals from First Data Service under my previous merchant service number and on June,when the agent Mr*** *** from First Data Service opened my new account and shut down the previous one that has the lease he requested
First Data's programming caused two of our credit card terminals to malfunction
It was an error on their part which they are not owning
We had an FDterminalFirst Data sent an automatic update with a file built for a FD200tiThis caused our machine to malfunction
After spending numerous hours on the phone with help desk, we were asked to try to reprogram another machine with a previous version of the fileDue to some error (once again on FD's part) the second machine "fryed" as well
Now I hold FD responsible for the two machines and loss of sales due to the malfunction
I spoke with a client care representative who promised to reduce the replacement fee of the terminal in halfUnfortunately, the replacement machine would have to be the obsolete model for which there is no programming forI tried to reason with her but she started arguing with me that I would pay for a machine which I would not be able to use at all
We sought an option of cancelling the agreementHo
In June of we notified First Data that we were changing merchant service companies for our credit card processingNo additional transactions have been processed thru First Data beginning 07/01/
First Data continues to debit our business account a monthly service fee even though we gave proper notice and they have not processed one single transaction for us since June of
Repeated phone requests to First Data have yielded no resultsThey claim the account was never closed even though I was contacted via phone by their retention department too many times to count begging for the business backYou have to try to accomplish communications with First Data through a large call center that clearly is both inefficient and ineffective
Account_Number:***
Back in I verbally cancelled services with this company which at that point in time was all they requiredI didn't catch that they had still been charging me for the monthly service charge that entire year partially due to the fact that the dates the fees were debited was always a little differentWhat caught my eye was January I was charged $non-compliance fee I finally got a hold of them and told them I had canceled they told me I they had no record of that but agreed to refund me three months of fees plus the $noncompliance as a courtesy, and was told they required a faxed cancellation which I downloaded printed out and fax to themJanuary 3rd I noticed a charge on my account of $and another non compliance fee of $after doing research I had found out that first data had been taking that amount out for the entire year! after hours on the phone transfer after transfer I was able to get to the right person who could finally help His name was **
My card was hacked out of Florida on 09/and I live in Texas I contacted money network on the 22nd regarding my funds I was told I could send in a hand written dispute to speed the process up There were transaction both cash withdrawals each time I call I get inconsistent information regarding my refund No one is available to speak with anyone in the dispute department I believe it is a third party vendor customer service rep that I am speaking with I have tried to be patient but the inconsistent information is frustrating they are telling me that it could take up to days for my funds to be refunded back to my account I have a police report on file for this manner as well Originally I was advised it would take 2-days for the dispute department to view my dispute and 2-days for a temp refund to be put in my account it has been weeks and I haven't received my funds or any updateProduct_Or_Service: Refund
my name *** *** I'm Arabic speaking year ago there is agent from first data come to my shop and talk to me about credit card service and he ask me to give him statement for my resent compant I'm using I gat for him statement he take them after few day come back and tell me good new I got \for you good deal comper to what you pay now u can pay $ every month I tell him ok and I tell him I have my mashine he look to my mashine and say this will not work with the new system and any way they will give me new machine will not cost me any thing Isay ok and he say contract will be year next day he come I been so busy at work talking to*** coustmer and ask me me to singh the paper work I tell him other daywe can do that he ask me to singh now because the deal will be finsh and they will not accep my company and he say any way every thing in the paper same what he explaine to me I do singhe and I work with them nearly when I find out they put me in machine liss for
First Data stole $from me incrementally over months even though I am a first data customerThey did it by charging me for an inactive account
First Data stole $from me incrementally over months even though I am a first data customer for years Amazing They set up an additional gateway for my website even though I am currently processing with an active gateway Even though I have in writing from the company times that this account was not active, they hid the bills from me so I wouldn't catch onThen they debited my account under the guise of our main processing account until I dug deep enough to catch itLydia Charles was the representative who did this scam, presumably to fortify her own commission Guy is this how you guys treat your existing customers? Our fees aren't enough for you? We process high volume but your reps need to steal more with fraudulent accounts? And your finance department says this is ok? Despite that facts that we have it in writing
Money Network is not refunding my money in accordance to their policies and procedures On the 5th of June I tried to transfer money from one card to anotherBoth cards are provided by money networkWhen doing this it states any transfers after three will be available in hrsWhen I contacted them they told me I had to wait until the 8thOn the 8th they told me I entered my card number not the account numberThey told me my money would go back on the original card that Friday or MondayWhen I called Monday they told me I had to wait till WednesdayI asked for a supervisor because this is not what I was told, he told me I had to wait till Tuesday to file a disputeOn Tuesday morning I spoke with a supervisor because of all the different things I was toldHe told me my money would be available that dayI called later on because it was not thereI was then told they would mail me out a dispute paper that could take to business daysI asked why when I was just told my mon
11/3/I made a few purchases ONLINE threw eBay store some items I kept some I returned which I had to pay a shipping return fee on11/14/and 11/15/I received an email from PayPal that all monies were returned to my cardI called PayPal 11/20/because I did not reiceve the money they advised me to wait until after thanksgiving and money should be there on the following Friday or by MondayStill nothing 11/28/I was informed by PayPal that the money is sent; my bank is holding my money, so I should contact them11/28/I than contacted Bank of America MONEY NETWORK the representative states she can only verify my purchased items on 11/03/there or no returns on file!
Product_Or_Service: pair pants pair shoes
Account_Number: *** **
I have been a customer for years with no issues until I had to update my bank info and then NO one could or would help me, customer service is the worse the send you around to the next representative over and over and no results, then they cancel my account for not updating my bank account and then they send me to collection for fees not been able to collectIronic?
a little - no manager no stepping up to help
I HAVE A MONEY NETWORK CARD TO MY EMPLOYER AND WHICH YOU CAN USE MONEY Network checks to pay your bills etcI WROTE A CHECK FOR 500.00, I NEVER USED TO CHECK FOR ANYTHING IT WAS JUST ON THE CHECK I CALLED TO HAVE THE CHECK voided, in their online information there is a video u can watch telling u about the checks and how to useIt stated if u still had the check in ur possession u needed to call customer service and let them know then write void ON CHECK AND THROW AWAY.And that ur money would be credited back to ur account business days, and if u didn't u would have to wait business days for it to clear before money would be creditedI still had the check which means I sound of gotten my money back in days I called them and was told it would take 3-busDays for to get on card and I needed to face a copy of voided check, or I can go online and cancel my selfThey are give out information.everything they said was all wrong according to what it says online on there
I went to my credit union to talk to them about getting a ATM machine put in my automotive repair shop as processing fee's are so high for us as well as the consumerThey said they would have someone from Americu Credit Union contact me later that day as they did.A *** *** from the credit union called me and told me about a gentleman name *** *** who had partnered with the credit union and work for First Data, He came to my shop we talked and he gave me some names of two other business he signed on in our area.I called both as I know them and they said *** *** was a good man and a good person to do business with so I signed on with him and First DataIn the contract it states that you have days from the day of signing if you don't like First Data you can send credit card machine back and there is no charges and you walk away .So I was not happy with them so I called Mr *** and told him I would like to meet with him so he came over and I told him I did not like their s
We use this company as online processor for our online store for a almost year nowRecently they have been very bad at resolving charge back issueWe had a customer who returned an used item (item was inspected not by us, but a third party rep) so his return was not accepted and credit was not issuedIt was an electronic board so it has to be in original new condition in order to be returnedHe filed the first charge back, which we won providing all the signed agreement and inspection reportHe filed again so we had to provide all documents again and this processing company simple took money from our account and would not let us appealSince when a customer could return an used, not resell-able item and get a full refund plus all the shipping charges? It was clearly stated on the sales agreement which customer signed before he placed the orderHow could any merchant trust this processor again with their hard-earned money?
Order_Number: XXXXX
Account_Number: Dispute case num
I used TIO bill pay through my money network account and I was charged times instead of one time with the total off 114, it was suppose to be only one payment of Money network customer service is bad I still haven't had a dispute update or my money back
I have tried on multiple occasions to reach out to this company to close my account I had been a loyal customer for many years, but had a lot of headache dealing with their POS merchant machine and several times had connection issues when trying to help my customers check out after getting their services As you can understand, this is highly inconvenient to my business Eventually, I decided to go with another company for my credit card processing and proceeded to close my account with First Data Merchant Services/Royal Western Processing Company I was told by the account representative that my account was in the process of being closed, but what should have been a straightforward process dragged on for weeks When I followed up, I was told that the processing should have gone through and that the representative would expedite the process I received a collection bill and called the company again They told me that the reference number I gave could not be found and referred m
need to end contract with out a fee since I was not told all details
Product_Or_Service: credit card machine
Account_Number:***
WHATEVER YOU DO, DO NOT GET CAUGHT UP WITH FIRST DATA or PIVOTAL PAYMENTS
This company lies to you and gets you into a 3-year lease without your knowledge and overcharge you when you want to get outThey have agents out there who like to get you all set up and then disappear to never be seen again and their machines are terrible, you need different software updates to accept all different cards
You can return your equipment and they will still continue to charge you and then tell you that you need to pay off your difference of your lease term which they told me would be $
THIS IS A SMALL BUSINESS SCAM COMPANY
We have been a customer of this company for less than a monthFirst Data is responsible for processing our credit card paymentsAfter they payments went through for a few days, they stopped coinciding with an issue with our credit card POSWe were told that our account was cancelled due to fraudulent activity, then told that it was because we accept credit cards over the phone, then told that it was because they accidentally formed two separate accounts for us and that they accidentally deleted both accounts and had to figure out how to get our account up and running againThat was days agoWe have spent over hours on the phone and spoken to innumerable representatives and 'bosses'...including one conference call with the president of our bank who called them out on a bold faced lie that 'our bank was refusing the ACH deposits'The representative on the phone had no answer for this and we have also been hung up onWe have voiced that we really don't care how it happened, w
This is the worst services you could get for your business first the make you sing personal guranti without telling you that and they charge a very high rates and in case you try to cancel your contract the damage your personal credit without any reason they are a thief not recompense at all
It is difficult to explain how disappointed I was with this "service"Getting swas an extraordinary consumption of time, not to mention the frustrationThere are literally dozens of numbers with little direction on who handles what portion of our serviceI was assigned a specialist to assist the first month and never heard from them despite the difficultyThe company must employ a multitude of customer service reps that are not held accountable for accomplishing anythingIt was a continual pass the buck, with escalations that NEVER resulted in a return callOnce we finally had enough, within less than two months, we ended our serviceThey had no problem billing us for services we did not use, and tried to stick us with the equipment that has no value without the " service"It was just as much a headache getting out of the mess as it was attempting to get it set up
They also held our customer payments once we cancelled and again passed the buckDO YOURSELF A FAVOR AND FIND ANOTHER MERCHANT SERVICE
We now use Quick Books and Pay Pal, and I am glad to be rid of the nightmare that is
First Data
I have been valued customer at First Data Merchant Service, and giving them business from past yearsRecently I have found there is big problem going on with my previous First Data Merchant service number which have closed and with my new Merchant service number but currently they are giving me runaround and not helping me to resolve this matterwhen I contact the Merchant service they are saying that contact the leasing department for solution and then when leasing department found that there is a problem they are saying that contact the agent who works in *** club Merchant Service and when I contact *** Club Merchant Service they are saying contact the First Data agent who is responsible for creating this problemThe Problem is I had leased two terminals from First Data Service under my previous merchant service number and on June,when the agent Mr*** *** from First Data Service opened my new account and shut down the previous one that has the lease he requested
First Data's programming caused two of our credit card terminals to malfunction
It was an error on their part which they are not owning
We had an FDterminalFirst Data sent an automatic update with a file built for a FD200tiThis caused our machine to malfunction
After spending numerous hours on the phone with help desk, we were asked to try to reprogram another machine with a previous version of the fileDue to some error (once again on FD's part) the second machine "fryed" as well
Now I hold FD responsible for the two machines and loss of sales due to the malfunction
I spoke with a client care representative who promised to reduce the replacement fee of the terminal in halfUnfortunately, the replacement machine would have to be the obsolete model for which there is no programming forI tried to reason with her but she started arguing with me that I would pay for a machine which I would not be able to use at all
We sought an option of cancelling the agreementHo
In June of we notified First Data that we were changing merchant service companies for our credit card processingNo additional transactions have been processed thru First Data beginning 07/01/
First Data continues to debit our business account a monthly service fee even though we gave proper notice and they have not processed one single transaction for us since June of
Repeated phone requests to First Data have yielded no resultsThey claim the account was never closed even though I was contacted via phone by their retention department too many times to count begging for the business backYou have to try to accomplish communications with First Data through a large call center that clearly is both inefficient and ineffective
Account_Number:***
Back in I verbally cancelled services with this company which at that point in time was all they requiredI didn't catch that they had still been charging me for the monthly service charge that entire year partially due to the fact that the dates the fees were debited was always a little differentWhat caught my eye was January I was charged $non-compliance fee I finally got a hold of them and told them I had canceled they told me I they had no record of that but agreed to refund me three months of fees plus the $noncompliance as a courtesy, and was told they required a faxed cancellation which I downloaded printed out and fax to themJanuary 3rd I noticed a charge on my account of $and another non compliance fee of $after doing research I had found out that first data had been taking that amount out for the entire year! after hours on the phone transfer after transfer I was able to get to the right person who could finally help His name was **
My card was hacked out of Florida on 09/and I live in Texas I contacted money network on the 22nd regarding my funds I was told I could send in a hand written dispute to speed the process up There were transaction both cash withdrawals each time I call I get inconsistent information regarding my refund No one is available to speak with anyone in the dispute department I believe it is a third party vendor customer service rep that I am speaking with I have tried to be patient but the inconsistent information is frustrating they are telling me that it could take up to days for my funds to be refunded back to my account I have a police report on file for this manner as well Originally I was advised it would take 2-days for the dispute department to view my dispute and 2-days for a temp refund to be put in my account it has been weeks and I haven't received my funds or any updateProduct_Or_Service: Refund
my name *** *** I'm Arabic speaking year ago there is agent from first data come to my shop and talk to me about credit card service and he ask me to give him statement for my resent compant I'm using I gat for him statement he take them after few day come back and tell me good new I got \for you good deal comper to what you pay now u can pay $ every month I tell him ok and I tell him I have my mashine he look to my mashine and say this will not work with the new system and any way they will give me new machine will not cost me any thing Isay ok and he say contract will be year next day he come I been so busy at work talking to*** coustmer and ask me me to singh the paper work I tell him other daywe can do that he ask me to singh now because the deal will be finsh and they will not accep my company and he say any way every thing in the paper same what he explaine to me I do singhe and I work with them nearly when I find out they put me in machine liss for
First Data stole $from me incrementally over months even though I am a first data customerThey did it by charging me for an inactive account
First Data stole $from me incrementally over months even though I am a first data customer for years Amazing They set up an additional gateway for my website even though I am currently processing with an active gateway Even though I have in writing from the company times that this account was not active, they hid the bills from me so I wouldn't catch onThen they debited my account under the guise of our main processing account until I dug deep enough to catch itLydia Charles was the representative who did this scam, presumably to fortify her own commission Guy is this how you guys treat your existing customers? Our fees aren't enough for you? We process high volume but your reps need to steal more with fraudulent accounts? And your finance department says this is ok? Despite that facts that we have it in writing
Money Network is not refunding my money in accordance to their policies and procedures On the 5th of June I tried to transfer money from one card to anotherBoth cards are provided by money networkWhen doing this it states any transfers after three will be available in hrsWhen I contacted them they told me I had to wait until the 8thOn the 8th they told me I entered my card number not the account numberThey told me my money would go back on the original card that Friday or MondayWhen I called Monday they told me I had to wait till WednesdayI asked for a supervisor because this is not what I was told, he told me I had to wait till Tuesday to file a disputeOn Tuesday morning I spoke with a supervisor because of all the different things I was toldHe told me my money would be available that dayI called later on because it was not thereI was then told they would mail me out a dispute paper that could take to business daysI asked why when I was just told my mon
11/3/I made a few purchases ONLINE threw eBay store some items I kept some I returned which I had to pay a shipping return fee on11/14/and 11/15/I received an email from PayPal that all monies were returned to my cardI called PayPal 11/20/because I did not reiceve the money they advised me to wait until after thanksgiving and money should be there on the following Friday or by MondayStill nothing 11/28/I was informed by PayPal that the money is sent; my bank is holding my money, so I should contact them11/28/I than contacted Bank of America MONEY NETWORK the representative states she can only verify my purchased items on 11/03/there or no returns on file!
Product_Or_Service: pair pants pair shoes
Account_Number: *** **
I have been a customer for years with no issues until I had to update my bank info and then NO one could or would help me, customer service is the worse the send you around to the next representative over and over and no results, then they cancel my account for not updating my bank account and then they send me to collection for fees not been able to collectIronic?
a little - no manager no stepping up to help
I HAVE A MONEY NETWORK CARD TO MY EMPLOYER AND WHICH YOU CAN USE MONEY Network checks to pay your bills etcI WROTE A CHECK FOR 500.00, I NEVER USED TO CHECK FOR ANYTHING IT WAS JUST ON THE CHECK I CALLED TO HAVE THE CHECK voided, in their online information there is a video u can watch telling u about the checks and how to useIt stated if u still had the check in ur possession u needed to call customer service and let them know then write void ON CHECK AND THROW AWAY.And that ur money would be credited back to ur account business days, and if u didn't u would have to wait business days for it to clear before money would be creditedI still had the check which means I sound of gotten my money back in days I called them and was told it would take 3-busDays for to get on card and I needed to face a copy of voided check, or I can go online and cancel my selfThey are give out information.everything they said was all wrong according to what it says online on there
I went to my credit union to talk to them about getting a ATM machine put in my automotive repair shop as processing fee's are so high for us as well as the consumerThey said they would have someone from Americu Credit Union contact me later that day as they did.A *** *** from the credit union called me and told me about a gentleman name *** *** who had partnered with the credit union and work for First Data, He came to my shop we talked and he gave me some names of two other business he signed on in our area.I called both as I know them and they said *** *** was a good man and a good person to do business with so I signed on with him and First DataIn the contract it states that you have days from the day of signing if you don't like First Data you can send credit card machine back and there is no charges and you walk away .So I was not happy with them so I called Mr *** and told him I would like to meet with him so he came over and I told him I did not like their s
We use this company as online processor for our online store for a almost year nowRecently they have been very bad at resolving charge back issueWe had a customer who returned an used item (item was inspected not by us, but a third party rep) so his return was not accepted and credit was not issuedIt was an electronic board so it has to be in original new condition in order to be returnedHe filed the first charge back, which we won providing all the signed agreement and inspection reportHe filed again so we had to provide all documents again and this processing company simple took money from our account and would not let us appealSince when a customer could return an used, not resell-able item and get a full refund plus all the shipping charges? It was clearly stated on the sales agreement which customer signed before he placed the orderHow could any merchant trust this processor again with their hard-earned money?
Order_Number: XXXXX
Account_Number: Dispute case num