I received a Money Network Total Pay card when I began employment at a Wendy's in FloridaUpon moving north I had misplaced my card, and called the only number I could findI was able to reach a rather incompetent customer service representative speaking for the Money Network service and was told to fax my licence as proof of my identity and address to a separate fax numberI was told after doing this I could call back to have a replacement mailed to me at my new addressHowever, I have attempted calling that same number, the one also posted on their website, for months now to no availUpon calling I am greeted electronically, and prompted to enter my card number or last digits of my social security numberWithout the former, I type the digits and then am asked for my digit date of birthAfter this, I am told that they are "experiencing technical difficulties" and am told to call again laterI see no other legitimate process of communicating with this company, which has
I was wrongfully charged by Clover/First-Data and I am waiting for a refund for almost four months now
I'm a business owner and use a Clover system to process credit card transactions On January 1st I got an email from clover stating that I will be charged $(+tax) for the future use (January 1st till January 31st) of their 'Online Store' appI downloaded this app a couple of months before (it was free during 2016), but never launched the online store with Clover because it didn't suit my business needsAs soon as I got the email notifying me about these upcoming charges, I canceled the app (on January 1st)I called Clover customer service the same day and was told by the representative that I won't be charged for the whole month of January, but only for one day (January 1st) because I canceled the app that same day! However, several days later (on January 13) I noticed that my bank account was charged for the full amount of $(29.99+tax), despite the cancellati
I purchased a credit card reader and was being charge a month for the useI was charge different amounts., I cancelled, they kept charging
I also was being charge from another provider through them I knew nothing aboutI called several times talk to staff and supervisorsI was talk to rudely and left on the phone, with nobody returningI used my house phone and cell phone at the same time to finally get a supervisor to listenI was promised it would be look into have not hear from themI would like a complete refund for all the trouble and dishonesty
Awful business! What kind of strong arm robber requires payment of a month lease (at per month plus tax and insurance for a totl over $3000!!) IN FULL to CANCEL service!! Totally unethical! I have been trying for days to reach someone who would allow me to cancel my account without paying this ridiculous feeI was flat out lied to by the representative who got me to change my credit card processing to start with, I am paying more in fees, and it was not disclosed to me that the lease was non-cancellableI was rushed through signing this and initialing that without being able to read any of itI never would of dreamed this is how they do business! By the way, you can purchase the VX on amazon brand new for $109.00!!!
My web site used First Data?s product called easywayordering for ecommerceIn July 2016, they informed me that they would no longer support the productThis meant that my website was a dead duck without the ability to take online ordersI stood to lose thousands of dollars in lost online salesFirst Data did not provide me any solution to help meSo I had to scramble and get a new web site built along with a new ecommerce engineAfter countless hours spent with a new web site company and the ecommerce engine, I got a new website launched in OctoberIt cost me nearly $to get the web site built, not to mention over hours over months I had to spend on it, distracting me away from running my business
Product_Or_Service: First Data/ easyway ordering
I was employed by *** *** in & opted to receive my earned wages by direct deposit That had taken place & I believed my first paycheck had arrived into my Chase checking account as I had directedI acquired another job & left Lubys in August of I had also moved to another address prior to starting this new employmentWell, I discovered this month of May (2018) a letter from Money Network & when I opened it, it stated it was a service provided to employees of *** Cafeteria concerning their wagesI called *** & my very first paycheck had been sent to Money Network in the amount of $I had not opted for this nor was anything given to me by *** that this was how I would be payed since I had set up direct deposit for my payThus, seeing that I had been paid $I called the 1-number provided for the ATM check card in the envelope that was sent by Money Network, May 4, It would not allow me to activate the card to acquire my income & I was i
FDGL has been debiting my bank account, monthly, since for lease payment on a credit card terminal They have reported each month to the credit bureau as paid/on time, as they electronically withdrawal the payment We received a letter that our lease was coming to an end but we could continue on a month to month basis, no action necessary They withdrew our payment then immediately after it was paid off reported it as days late to the credit bureau I called them to try to get this fixed and they refuse to fix it I have bank statements that prove each payment has always been paid on time, yet this company still won't fix their mistake
Account_Number:***
We signed a contract with First Data in Septbecause we were promissed that if we brought in my husbands larger company we could add our smaller bed and breakfast at only 1% with no monthly fees because we only operate the BNB in Alaska months a yearThey sent us the equipment and called to train us, but it didnt workSo the first data guy told us he would get back to us, which he never didSo we continued to use square.In the mean time was sent a statement thatwas very misleadingIt had in red letters on the top "This Is Not A Bill" and on the first page said "Total Amount Funded to Your Bank and a negative # Some months it said -$and other months moreSo I originally thought this was a kick back from his larger company It wasnt until almost a year when I realized they were charging us $150+ and month instead of crediting us! My husband cancelled his account with them June thinking our BNB was attached to it and would be cancelled also But, they still s
Request refund money
On March a customer walk in to my store to buy merchandise as wholesale price , he took dollar worth of merchandise and pay for it using credit cards , I asked about he's driver license, he gave it to me it match the credit card name ,I have all the receipt purchase on hand, Wells Fargo deposit the money to my account and day later the money was taken away from my account and I have all the document to support my case
I entered into a processing relationship recently directly with First Data several months ago, and we recently began using them to process transactions directly with them Despite having reviewed and approved our application, when we began processing activity with them they re-ran some type of review and decided to make a huge change to the terms of our relationship Our business has operated exactly the same way for the last years and we have had a very low chargeback rate on our transactions Unfortunately, the First Data risk group did not have any interest in reviewing the data, and we were sold on a service based on the course of our business All of the information that they needed to actually contact a review was there before we ever got started They certainly had no problem taking fees from us, but decided to change the parameters without notice to us and without describing the basis of any of their calculations I do not know who is better but I do know that First Data has the ability to completely devastate small or medium sized business owners on a whim and without a reasonable calculable basis I would encourage any business owner to steer clear of First Data when selecting a processing company
Not releasing funds from debit card containing sales commissions after multiple requests
My mother, *** *** at the address stated, earned sales commissions from *** *** and chose to have them applied to a debit cardWhen the card couldn't be activated we called for request it be closed and the funds sent to a bank account or paid by checkThey ignored the request, seeking more personal information We declined to give more sensitive data to such a huge company (it is unsafe for them to hold social security cards, drivers licenses and more on customers)But they told me to fax in an official request with limited info and they would process the cash outI faced numerous times and they are ignoring the request and therefore not releasing her moneyThey apparently do this regularly to people (as per consumer complaints online) and they owe the money, and should also pay interest
It seems there's enough data against this scammy company to validate a class
They charge a $(Statement Settlement Fee) per month fee for statements However, we are registered as Online Statements only They continue to charge us for the last months for this fee Apparently the fee is for statements mailed to us, but we have never received any statements mailed to us (ever) We have politely asked for a refund of $(months * $9.95) The customer service phone number on our Bills is X-XXX-XXX-XXXXThey have given me names of "Account Specialists" named *** *** at 866-416-0244(which is Flagship Services) but when I called, this person doesn't work for that company I was also given the name *** *** (same phone #) and when I called they said he cannot help me The rep at *** (Flagship) told me he'd transfer me to Billing and sent me back to the original phone number (XXX-XXX-XXXX) After navigating through the automated prompts, the customer service rep, created a "request" for a review of the refund (TICKET #X
When starting my first business a couple of years ago, I went down to my local wells fargo to open a bank accountAt first, the people at wells were very friendlyAfter sitting down with a personal banker, it seemed like they were helping me get a jumpstart on business essentials, but looking back as a more experienced business owner, I cant help but realize that I was falling victim to pushy sales tactics that only seemed like they would helpWhen opening my bank account, I had mentioned that I was running a mobile apparel company, to keep fixed costs low, and the banker simply insisted that I had to have the "best card reader on the market." Berfore I know it, I'm put on the phone with someone who I'm told is from a subdivision of wells fargo, who is telling me about an incredible wireless card reader service thats revolutionizing the future of businessI agreed to two years of the service, and quickly regretted my decision, as my company went on to use square, a highly superior
When contacted to cancel the processing of my credit cards, first data representatives and managers threatened a LARGE cancellation fee, even though there is no contractThen, threatened to put me on a "black list" of companies that could no longer accept credit cards when they were questionedThis company continues to charge me, in October for "inactivity fees", and in September for "inactivity fees, and annual fees, 3rd time this year being charged an annual fee"In phone an email conversations with a manager, Maria, I was told that the fees would be refundedmonths has passed and no refund, and she has since stopped responding to phone calls and emailsIt seems that they threaten business owners in order to keep them on the hook, and continue to charge whatever arbitrary fees they choose
In retail, the merchant must make the tough decision whether to accept credit card purchasing I have and it is probably the most frustrating aspect (other than employees) of running the small business I manage It is challenging to understand the fees, regulations, compliances, etcof credit card processing, but I feel I?ll lose business if I don?t accept them I have changed ?processors? over the years in an attempt to reduce processing fees Which brings me to the reason I am contacting you
I had owned a machine to process these transactions and was happy enough with the status quo I was contacted by a new processor who promised I could save money, so I switched Contracts to do so are complicated and enormously long I was told it was standard, so I signed on the dotted line In doing so, I ended up signing for a new machine that costs me $per month Not only was I now under a new contract for three additional years, but I was paying almost $a month for somethi
Illegal reporting to credit bureaus
While checking my credit report I found that First Data Merchant reported account # *** as delinquent in my credit report and I want them to remove it from my credit report immediately since I have no liability
The account in question is a business account
I'm just an employee and I do not owe nor I'm a registered officer for a company
I never provided my SS# and I do not know how this company got my number
If there is a balance due, it should be collected to the business not an employee
Tried to contact them directly but their phone it is very difficult to contact anybody in that company to solve the problem
I tried to cancel my service in December of I stopped using their product in December and tried for the next months to cancel my service They refused telling me I needed information from my bank to cancel the service When I got that, they would not accept it I went back to my bank more times to get written proof that I was with my bank and First Data still would not close my account Finally in February the bank manager talked to someone at First Data who would actually close my account First Data then billed me through May taking money out of my account and I never knew why Fortunately they stopped but not after taking hundreds of dollars for unknown reasons They are the perfect example of a big company ripping off a small business
Unfortunate Extortionists lazily in bed with banksSeveral years ago when contracted to help build an investor/friend's company, we set up a Merchant Account via Wells FargoSince the owner was out of the country, I signed all the (First Data) docs in the Wells Fargo officeIt was never directly disclosed that I personally would be on the hook for the contract When the owner ceased funding the growth of the company and subsequently folded it, First Data came after me for the balance of the contract (equipment lease) and it is still showing as a negative settlement on my credit report
I am a small business owner who was mislead by Wells Fargo merchant representative *** *** *** *** introduced clover merchant to me and explained how it would be cheaper then the merchant I was using at the time for my businessTwo months into it I was being charged fees that I was never told aboutI called into Wells Fargo and was told that these fees should of been explained to me by my representativeI than canceled my merchant services due to over charges that were not discussed to meAfter attempts to contact *** *** and received no response wells Fargo canceled and waived early termination feesThey told me to contact First Data to return my merchant productI then called First Data and was told that I have a year lease with them and that I would have to pay in full, for the three years, if wanting to cancelAgain these were HIDDEN fees and obligations that were never discussed with me by *** *** or Wells Fargo priority unitI was not aware that I was sig
I have had nothing but problems with this company which is why I called *** *** *** and canceled my service However, he did not not cancel and now I have continued to be charged month after month I have called the company directly only to be given the run a roundI have asked to speak with managment and they will not speak with meThey make promises and do not follow through
I received a Money Network Total Pay card when I began employment at a Wendy's in FloridaUpon moving north I had misplaced my card, and called the only number I could findI was able to reach a rather incompetent customer service representative speaking for the Money Network service and was told to fax my licence as proof of my identity and address to a separate fax numberI was told after doing this I could call back to have a replacement mailed to me at my new addressHowever, I have attempted calling that same number, the one also posted on their website, for months now to no availUpon calling I am greeted electronically, and prompted to enter my card number or last digits of my social security numberWithout the former, I type the digits and then am asked for my digit date of birthAfter this, I am told that they are "experiencing technical difficulties" and am told to call again laterI see no other legitimate process of communicating with this company, which has
I was wrongfully charged by Clover/First-Data and I am waiting for a refund for almost four months now
I'm a business owner and use a Clover system to process credit card transactions On January 1st I got an email from clover stating that I will be charged $(+tax) for the future use (January 1st till January 31st) of their 'Online Store' appI downloaded this app a couple of months before (it was free during 2016), but never launched the online store with Clover because it didn't suit my business needsAs soon as I got the email notifying me about these upcoming charges, I canceled the app (on January 1st)I called Clover customer service the same day and was told by the representative that I won't be charged for the whole month of January, but only for one day (January 1st) because I canceled the app that same day! However, several days later (on January 13) I noticed that my bank account was charged for the full amount of $(29.99+tax), despite the cancellati
I purchased a credit card reader and was being charge a month for the useI was charge different amounts., I cancelled, they kept charging
I also was being charge from another provider through them I knew nothing aboutI called several times talk to staff and supervisorsI was talk to rudely and left on the phone, with nobody returningI used my house phone and cell phone at the same time to finally get a supervisor to listenI was promised it would be look into have not hear from themI would like a complete refund for all the trouble and dishonesty
Awful business! What kind of strong arm robber requires payment of a month lease (at per month plus tax and insurance for a totl over $3000!!) IN FULL to CANCEL service!! Totally unethical! I have been trying for days to reach someone who would allow me to cancel my account without paying this ridiculous feeI was flat out lied to by the representative who got me to change my credit card processing to start with, I am paying more in fees, and it was not disclosed to me that the lease was non-cancellableI was rushed through signing this and initialing that without being able to read any of itI never would of dreamed this is how they do business! By the way, you can purchase the VX on amazon brand new for $109.00!!!
My web site used First Data?s product called easywayordering for ecommerceIn July 2016, they informed me that they would no longer support the productThis meant that my website was a dead duck without the ability to take online ordersI stood to lose thousands of dollars in lost online salesFirst Data did not provide me any solution to help meSo I had to scramble and get a new web site built along with a new ecommerce engineAfter countless hours spent with a new web site company and the ecommerce engine, I got a new website launched in OctoberIt cost me nearly $to get the web site built, not to mention over hours over months I had to spend on it, distracting me away from running my business
Product_Or_Service: First Data/ easyway ordering
I was employed by *** *** in & opted to receive my earned wages by direct deposit That had taken place & I believed my first paycheck had arrived into my Chase checking account as I had directedI acquired another job & left Lubys in August of I had also moved to another address prior to starting this new employmentWell, I discovered this month of May (2018) a letter from Money Network & when I opened it, it stated it was a service provided to employees of *** Cafeteria concerning their wagesI called *** & my very first paycheck had been sent to Money Network in the amount of $I had not opted for this nor was anything given to me by *** that this was how I would be payed since I had set up direct deposit for my payThus, seeing that I had been paid $I called the 1-number provided for the ATM check card in the envelope that was sent by Money Network, May 4, It would not allow me to activate the card to acquire my income & I was i
FDGL has been debiting my bank account, monthly, since for lease payment on a credit card terminal They have reported each month to the credit bureau as paid/on time, as they electronically withdrawal the payment We received a letter that our lease was coming to an end but we could continue on a month to month basis, no action necessary They withdrew our payment then immediately after it was paid off reported it as days late to the credit bureau I called them to try to get this fixed and they refuse to fix it I have bank statements that prove each payment has always been paid on time, yet this company still won't fix their mistake
Account_Number:***
We signed a contract with First Data in Septbecause we were promissed that if we brought in my husbands larger company we could add our smaller bed and breakfast at only 1% with no monthly fees because we only operate the BNB in Alaska months a yearThey sent us the equipment and called to train us, but it didnt workSo the first data guy told us he would get back to us, which he never didSo we continued to use square.In the mean time was sent a statement thatwas very misleadingIt had in red letters on the top "This Is Not A Bill" and on the first page said "Total Amount Funded to Your Bank and a negative # Some months it said -$and other months moreSo I originally thought this was a kick back from his larger company It wasnt until almost a year when I realized they were charging us $150+ and month instead of crediting us! My husband cancelled his account with them June thinking our BNB was attached to it and would be cancelled also But, they still s
Request refund money
On March a customer walk in to my store to buy merchandise as wholesale price , he took dollar worth of merchandise and pay for it using credit cards , I asked about he's driver license, he gave it to me it match the credit card name ,I have all the receipt purchase on hand, Wells Fargo deposit the money to my account and day later the money was taken away from my account and I have all the document to support my case
I entered into a processing relationship recently directly with First Data several months ago, and we recently began using them to process transactions directly with them Despite having reviewed and approved our application, when we began processing activity with them they re-ran some type of review and decided to make a huge change to the terms of our relationship Our business has operated exactly the same way for the last years and we have had a very low chargeback rate on our transactions Unfortunately, the First Data risk group did not have any interest in reviewing the data, and we were sold on a service based on the course of our business All of the information that they needed to actually contact a review was there before we ever got started They certainly had no problem taking fees from us, but decided to change the parameters without notice to us and without describing the basis of any of their calculations I do not know who is better but I do know that First Data has the ability to completely devastate small or medium sized business owners on a whim and without a reasonable calculable basis I would encourage any business owner to steer clear of First Data when selecting a processing company
Not releasing funds from debit card containing sales commissions after multiple requests
My mother, *** *** at the address stated, earned sales commissions from *** *** and chose to have them applied to a debit cardWhen the card couldn't be activated we called for request it be closed and the funds sent to a bank account or paid by checkThey ignored the request, seeking more personal information We declined to give more sensitive data to such a huge company (it is unsafe for them to hold social security cards, drivers licenses and more on customers)But they told me to fax in an official request with limited info and they would process the cash outI faced numerous times and they are ignoring the request and therefore not releasing her moneyThey apparently do this regularly to people (as per consumer complaints online) and they owe the money, and should also pay interest
It seems there's enough data against this scammy company to validate a class
They charge a $(Statement Settlement Fee) per month fee for statements However, we are registered as Online Statements only They continue to charge us for the last months for this fee Apparently the fee is for statements mailed to us, but we have never received any statements mailed to us (ever) We have politely asked for a refund of $(months * $9.95) The customer service phone number on our Bills is X-XXX-XXX-XXXXThey have given me names of "Account Specialists" named *** *** at 866-416-0244(which is Flagship Services) but when I called, this person doesn't work for that company I was also given the name *** *** (same phone #) and when I called they said he cannot help me The rep at *** (Flagship) told me he'd transfer me to Billing and sent me back to the original phone number (XXX-XXX-XXXX) After navigating through the automated prompts, the customer service rep, created a "request" for a review of the refund (TICKET #X
When starting my first business a couple of years ago, I went down to my local wells fargo to open a bank accountAt first, the people at wells were very friendlyAfter sitting down with a personal banker, it seemed like they were helping me get a jumpstart on business essentials, but looking back as a more experienced business owner, I cant help but realize that I was falling victim to pushy sales tactics that only seemed like they would helpWhen opening my bank account, I had mentioned that I was running a mobile apparel company, to keep fixed costs low, and the banker simply insisted that I had to have the "best card reader on the market." Berfore I know it, I'm put on the phone with someone who I'm told is from a subdivision of wells fargo, who is telling me about an incredible wireless card reader service thats revolutionizing the future of businessI agreed to two years of the service, and quickly regretted my decision, as my company went on to use square, a highly superior
When contacted to cancel the processing of my credit cards, first data representatives and managers threatened a LARGE cancellation fee, even though there is no contractThen, threatened to put me on a "black list" of companies that could no longer accept credit cards when they were questionedThis company continues to charge me, in October for "inactivity fees", and in September for "inactivity fees, and annual fees, 3rd time this year being charged an annual fee"In phone an email conversations with a manager, Maria, I was told that the fees would be refundedmonths has passed and no refund, and she has since stopped responding to phone calls and emailsIt seems that they threaten business owners in order to keep them on the hook, and continue to charge whatever arbitrary fees they choose
In retail, the merchant must make the tough decision whether to accept credit card purchasing I have and it is probably the most frustrating aspect (other than employees) of running the small business I manage It is challenging to understand the fees, regulations, compliances, etcof credit card processing, but I feel I?ll lose business if I don?t accept them I have changed ?processors? over the years in an attempt to reduce processing fees Which brings me to the reason I am contacting you
I had owned a machine to process these transactions and was happy enough with the status quo I was contacted by a new processor who promised I could save money, so I switched Contracts to do so are complicated and enormously long I was told it was standard, so I signed on the dotted line In doing so, I ended up signing for a new machine that costs me $per month Not only was I now under a new contract for three additional years, but I was paying almost $a month for somethi
Illegal reporting to credit bureaus
While checking my credit report I found that First Data Merchant reported account # *** as delinquent in my credit report and I want them to remove it from my credit report immediately since I have no liability
The account in question is a business account
I'm just an employee and I do not owe nor I'm a registered officer for a company
I never provided my SS# and I do not know how this company got my number
If there is a balance due, it should be collected to the business not an employee
Tried to contact them directly but their phone it is very difficult to contact anybody in that company to solve the problem
I tried to cancel my service in December of I stopped using their product in December and tried for the next months to cancel my service They refused telling me I needed information from my bank to cancel the service When I got that, they would not accept it I went back to my bank more times to get written proof that I was with my bank and First Data still would not close my account Finally in February the bank manager talked to someone at First Data who would actually close my account First Data then billed me through May taking money out of my account and I never knew why Fortunately they stopped but not after taking hundreds of dollars for unknown reasons They are the perfect example of a big company ripping off a small business
Unfortunate Extortionists lazily in bed with banksSeveral years ago when contracted to help build an investor/friend's company, we set up a Merchant Account via Wells FargoSince the owner was out of the country, I signed all the (First Data) docs in the Wells Fargo officeIt was never directly disclosed that I personally would be on the hook for the contract When the owner ceased funding the growth of the company and subsequently folded it, First Data came after me for the balance of the contract (equipment lease) and it is still showing as a negative settlement on my credit report
I am a small business owner who was mislead by Wells Fargo merchant representative *** *** *** *** introduced clover merchant to me and explained how it would be cheaper then the merchant I was using at the time for my businessTwo months into it I was being charged fees that I was never told aboutI called into Wells Fargo and was told that these fees should of been explained to me by my representativeI than canceled my merchant services due to over charges that were not discussed to meAfter attempts to contact *** *** and received no response wells Fargo canceled and waived early termination feesThey told me to contact First Data to return my merchant productI then called First Data and was told that I have a year lease with them and that I would have to pay in full, for the three years, if wanting to cancelAgain these were HIDDEN fees and obligations that were never discussed with me by *** *** or Wells Fargo priority unitI was not aware that I was sig
I have had nothing but problems with this company which is why I called *** *** *** and canceled my service However, he did not not cancel and now I have continued to be charged month after month I have called the company directly only to be given the run a roundI have asked to speak with managment and they will not speak with meThey make promises and do not follow through