Location: *** W *** *** *** NC
Date: 4/13/
Amount: $
Withdrawal from ATM did not give the money from my card # ending I had a bill to pay and the ATM did not disburse the cash outNo one used my cardI solely attempted the transaction
I am using this company to process credit cards for my small businessRecently I have found out that my account has been canceled without my knowledgeIn order to address this issue I have been told by Customer Service that I need to speak with the Collections DepartmentI have been on the phone over the past days for a total of hours attempting to speak with someone from this department with zero successI am constantly being told that there is a high call volume and there is nothing else that can be done to resolve this issueIn the meantime, I have a large amount of income that has not been deposited into my business account over the past weeks because of this unresolved issueIt is extremely frustrating to 1) have to spend a chunk of my work day waiting on hold and 2) not having any success after waiting on hold to speak with someone so that I can trouble shoot the issueI am feeling very distraught about this and all I am asking if for someone from the correct departm
I had signed up for services with Trans Merit Merchant services for a "Shop Keep" systemWhen that didn't work for my business I was contacted by one of their sales people *** and desided to give them another chanceHe sent me paperwork by email to sign and stated that they were the same papers I had already read through and signed but that the sales person (***) that had come in to my business had some how misplaced themI took his word for it as we had just discussed that I was very busy because of a huge loss of staff in my salon and that I may have to actually close to which he stated that in that case the contract could be cancelled easilyThey then sent me two regular credit card readers which was still not what they told me they would beAt this point I have been told by *** at First Data that My lease is through them and that, even though the sales people they pay lied to me about the lease and the equipment and that I would be renting through a third party and t
Our son was coerced into opening an account with Clover The payer put the money into Clover, our son tried to cancel it, and now 1st Merchant says he owes $ This is either a scam or just plain sloppy business Like others, I have spent a couple weeks trying to track down security different numbers and countless calls later, I've made no progress in getting the charges cancelled All the customer service people seemed (faked') sympathetic Even they could not connect me with security One said he'd send them an email
I have used the emails from previous company responses to contact the company with this concern Next step: attorney and our congressman This seems like a real bad thing
Account_Number:***
Being a wife of a 24-year military veteran and a new retailer, I wished I had seen the Revdex.com complaints prior to purchasing our Clover Mini and merchant services with Bank of Ozarks/First Data Merchant ServicesTwo months have gone by and I have yet to receive a response from our representative of the excessive fees and unauthorized/services not rendered taken from our account by First DataWe were told that the fees would be taken, per transaction as they occurred, not in page report in which you would require a CPA to decipher for you other than the obvious "monthly charges." I am now paying double, if not triple the fees I once paid to PayPal!!! I have to agree, the customer service is not there and to read the HORROR stories of others only leaves us terrified of just how much more they intend to take from us To date, we have been charged a monthly fee of $for the past months for a service we have not signed up for and cannot get a return call
I had started merchant services with First DataSomehow the rep got my into a year contractI closed my business and I'm stuck paying for thisFor the equipmentTo get out of it I have to pay $I want to send back and have them get me out of that contractCannot afford to pay this off!
Product_Or_Service: merchant device
On September 2, I transferred $from my Money Netwark Card to my Credit UnionThe Popup Message I received warned that it may take one to two days for the transfer to completeI checked my account on Sunday September 4, and the money was not thereAt this time I had spent my last bit of money to eat because I am working out of townI called Money Network and was advised that my money would be processed the next business day TuesI was very upset and advised the customer service rep of my situationRep said she was sorry but there was nothing she could doI called Tuesday Morning and was told that they could not give me a time when my transfer would be completeI continued to check my account up until midnight to see if the transfer was completed and it is now 12:Midnight Wed September 7,The funds I transferred to my account are still not thereI haven't ate in now days because that was all the money I had until my payday again on FridayI don't know w
My son *** is years old high school seniorLast summer he worked part time at local Wendy's restaurant for weeks and made $His pay is put in a debit card that is issued by Money Networkcustomer service # X-XXX-XXX-XXXX
For a year, *** couldn't use his debit cardIt's always prompt error*** called Money Network customer service # X-XXX-XXX-XXXX on 8/15/He was told his card is on holdHe needs to provide documents such as his SSN and passport ** remove the hold
On 8/16/2017, I faxed the copy of ***'s SSN and passport along with a letter *** wrote to ask for removing the hold to Money Network card services' account management team
A few days later, *** called customer service about his accountHe was told they received his letter and the documents, but fax isn't clearEven though passport page has background, the fax page is clear enough to see ***'s nameDOB etcSo I talked to customer service and asked what should we doI was told t
I was told by the sales repthat with all fees and charges, their system would be lower than the % I was currently payingIn reality it was costing me a lot more (3X)I called them times to get a resolutionNow they are saying I signed a MncontractWhen I called customer service today (Jan 2019) and told him I didn't realize I had signed a Mn contract He said "LOL"The sales repleft no business card nor a copy of the contractEarly termination fee for my business is $
Product_Or_Service: Credit card reader
Account_Number: Merchant # XXXX XXXX
They are withdrawing money from my chequing account without authorization
I signed up with Payfirma back in to process credit card and debit transactions When I signed with them I was told there would be no cancellation fees
When signing with them I was unaware that I would also be entering a contract with First Data to lease the terminal This contract I found out later could not be cancelled
Since signing up I have closed the business I was using this terminal for For years now I have been paying $a month to First Data for a terminal I am not using, just waiting for my lease to be up in September
The bigger problems have occurred in the past week
On April 28th, First dated withdrew $from my account I called them and they said it was for "an anniversary fee." The person I spoke to opened ticket #*** and said the payment would be refunded in 3-daysFine
Now on May 2nd they have withdrawn two separate charges for $ I cal
I have been crying a entire day ! I have been banking with Bank of America for years I opened a interior and custom interior furnishing company' and decided to open my business so since I have relationship with Bank of America personal and credit card I decide sit with small business and open merchant account oh there the issue began the rep who opened my account apparently did it wrong and couple days later I was told to come back to the bank and change paperwork I did In the space of days I went to the bank times because of incompetence!! Now I get approved for merchant services and begin to collect from my customers at the time I set up account I advised minimum is $to 5k ticket (I was approved) now come the weakend Friday I did a full remodel of clients house and baby make over room my customer paid me via invoice a total of 10,with different customers who bought custom pillows paintings and curtains !! I mad another 7k between Saturday and Sunday I stat
In February I filed a claim on behalf of my father for return of funds for my deceased brother
After two years the claim has not been settled
In February I filed a return/refund claim on behalf of my father for his son/my brother who died February I was asked to provide documents that included a letter of instruction, small estate affidavit, death certificate and identificationThis information was requested and sent times each time I confirmed the information had been received by first data only to be asked by each person I spoke with to resend itThis went back and forth for over a yearOn January 25,I called to inquire about the claim, confirmed all requested documents had been received and was told a check would be received within the next business daysWe received a letter from first data dated 04/19/requesting we again provide a copy of Government issued identification from the requester I contacted First Data and was provided a fax number
I have been charged $for an April bill on an account that was closed effective 3/15/After numerous calls this issues has not been resolved
I have contacted this company numerous times to discuss merchant account XXXX XXXX XXXXXXXI am constantly being put into a call back queue to receive a return call within hours, this never happensAs I call the company again the next day I am told that I have be placed back in the call back queue again due to all the reps being busy, this has taken place over times with not one return callI have called several times within one day and still can't get this resolvedMy bank was debited $on 5/2/for an account that was closed effective 3/15/
I could not find my contract I was not aware how long was left on the contract When I discussed stopping the service with east payment solutions, they did not mention anything about the $that would be owed in the event I were to stop the service
When I was cancelling the service, I asked the person on the phone was there a penalty for cancelling early; the person on the phone said no That same person told me to just send in a cancellation request
NoteIf I had done nothing, the bill would have been less than the penalty
This company should be required to explain the penalty at the time of cancellation, not two years months and days prior on a document that may or may not exist
Note: they tried to steal money from me a year ago; I have details if needed
Product_Or_Service: credit card service
I have continued to be billed (I assume) for a service and/or credit card machine that I returned years ago
My business name is *** and my address when I first used this service was*** *** I had a contract for two yearsI returned the machine after months They have continued to bill me for the machine even though it was returned and I have not used their service since
I start working for a company as an employee in November 2013, First Data Merchant representative showed up and told me that he has an appointment with the business owner, owner was not there, I have been asked to sign the papers by the first data representative, he took my information and I have been told that, I'm not liable for anything and this is just their process to put someone's information in the forms, he made me sign up for the service they provide
Around July 2014, I left my position from that business and few months later I start receiving the laters on my home address regarding the account was opened at that business location, I called the first data merchant customer service and told them that I have nothing to do with this account and I was just an employee there but issues was not resolved and later they send the account for the collection, which start damaging my credit profile, I talked to the customer service more then few time and even I tried to get hold on to t
I signed up with a company for credit card processingThey told me I had to use THEIR equipmentThey sent me a lease form for the equipmentThey also told me I was under no contract After about a year, I cancelled services with the processorFirst Data continued charging me $a month for the equipmentWhen I contacted them to return the equipment, First Data said I was under contract for years, at $a month, for the equipmentI told them I cancelled the service agreement with the processorFirst Data says the equipment was a separate agreement This is NOT what I was told when I signed up for credit card processing First Data now wants, in addition to the piece of equipment (retail of approx $299.00), $to cancel this agreement (that was supposed to be a no-contract arrangement)
Someone opened up a fraudulent merchant service account under my nameAfter receiving a letter terminating the account I frequently called both numbers provided on the letterIncluding "*** Reed" at XXX-XXX-XXXXLetter looks like they can be easily contacted yet it goes to vmail and says office is currently closedNo matter when you callIn addition, there is no return calls from my messages after multiple vmails left and many days go byThen called customer support on line (attempts)Over hours of holding, agent transfers, and one disconnect still had no answersRef case #XXXXXXXX Merchant# Two09twoXXXXXXXX(Had to write Merchant number like that because Revdex.com site is mistaking it as a ssn if I use all digits)
Signed a contract, Sold cono longer have credit card machine they say they have the right to still charge even though we returned, have no company
Merchant account was opened and used for approximately years
Lease number ***
We sold our business and returned our credit card machine to First Data Global Leasing ***
They continue to charge us and to add late charges
I have been called by this company on several occasions, first speaking with *** ***, then with *** *** At first I asked Ms***, "is this just a sales call?" She assured mw she was with VISA compliance, that my account had brought up a red flagI have been with Nationwide processing for several years and will deal with them on my ownThese two ladies persisted throughout my complaints that I did not want their solicitation, I actually was rude and hung up on them both several times on 7/8/ I finally asked Ms*** to send a fax to me to identify herself and whom she worked forShe did so I find this is an application for a three year contract with the Firm title of Wholesalebanc *** ***/ National account manager
At my years of age, the last thing I want to do is enter into a three year contract with this or any other company These two women upset me so that I actually had to take a tranquilizer after their very persistent and pushy calls Ms
Location: *** W *** *** *** NC
Date: 4/13/
Amount: $
Withdrawal from ATM did not give the money from my card # ending I had a bill to pay and the ATM did not disburse the cash outNo one used my cardI solely attempted the transaction
I am using this company to process credit cards for my small businessRecently I have found out that my account has been canceled without my knowledgeIn order to address this issue I have been told by Customer Service that I need to speak with the Collections DepartmentI have been on the phone over the past days for a total of hours attempting to speak with someone from this department with zero successI am constantly being told that there is a high call volume and there is nothing else that can be done to resolve this issueIn the meantime, I have a large amount of income that has not been deposited into my business account over the past weeks because of this unresolved issueIt is extremely frustrating to 1) have to spend a chunk of my work day waiting on hold and 2) not having any success after waiting on hold to speak with someone so that I can trouble shoot the issueI am feeling very distraught about this and all I am asking if for someone from the correct departm
I had signed up for services with Trans Merit Merchant services for a "Shop Keep" systemWhen that didn't work for my business I was contacted by one of their sales people *** and desided to give them another chanceHe sent me paperwork by email to sign and stated that they were the same papers I had already read through and signed but that the sales person (***) that had come in to my business had some how misplaced themI took his word for it as we had just discussed that I was very busy because of a huge loss of staff in my salon and that I may have to actually close to which he stated that in that case the contract could be cancelled easilyThey then sent me two regular credit card readers which was still not what they told me they would beAt this point I have been told by *** at First Data that My lease is through them and that, even though the sales people they pay lied to me about the lease and the equipment and that I would be renting through a third party and t
Our son was coerced into opening an account with Clover The payer put the money into Clover, our son tried to cancel it, and now 1st Merchant says he owes $ This is either a scam or just plain sloppy business Like others, I have spent a couple weeks trying to track down security different numbers and countless calls later, I've made no progress in getting the charges cancelled All the customer service people seemed (faked') sympathetic Even they could not connect me with security One said he'd send them an email
I have used the emails from previous company responses to contact the company with this concern Next step: attorney and our congressman This seems like a real bad thing
Account_Number:***
Being a wife of a 24-year military veteran and a new retailer, I wished I had seen the Revdex.com complaints prior to purchasing our Clover Mini and merchant services with Bank of Ozarks/First Data Merchant ServicesTwo months have gone by and I have yet to receive a response from our representative of the excessive fees and unauthorized/services not rendered taken from our account by First DataWe were told that the fees would be taken, per transaction as they occurred, not in page report in which you would require a CPA to decipher for you other than the obvious "monthly charges." I am now paying double, if not triple the fees I once paid to PayPal!!! I have to agree, the customer service is not there and to read the HORROR stories of others only leaves us terrified of just how much more they intend to take from us To date, we have been charged a monthly fee of $for the past months for a service we have not signed up for and cannot get a return call
I had started merchant services with First DataSomehow the rep got my into a year contractI closed my business and I'm stuck paying for thisFor the equipmentTo get out of it I have to pay $I want to send back and have them get me out of that contractCannot afford to pay this off!
Product_Or_Service: merchant device
On September 2, I transferred $from my Money Netwark Card to my Credit UnionThe Popup Message I received warned that it may take one to two days for the transfer to completeI checked my account on Sunday September 4, and the money was not thereAt this time I had spent my last bit of money to eat because I am working out of townI called Money Network and was advised that my money would be processed the next business day TuesI was very upset and advised the customer service rep of my situationRep said she was sorry but there was nothing she could doI called Tuesday Morning and was told that they could not give me a time when my transfer would be completeI continued to check my account up until midnight to see if the transfer was completed and it is now 12:Midnight Wed September 7,The funds I transferred to my account are still not thereI haven't ate in now days because that was all the money I had until my payday again on FridayI don't know w
My son *** is years old high school seniorLast summer he worked part time at local Wendy's restaurant for weeks and made $His pay is put in a debit card that is issued by Money Networkcustomer service # X-XXX-XXX-XXXX
For a year, *** couldn't use his debit cardIt's always prompt error*** called Money Network customer service # X-XXX-XXX-XXXX on 8/15/He was told his card is on holdHe needs to provide documents such as his SSN and passport ** remove the hold
On 8/16/2017, I faxed the copy of ***'s SSN and passport along with a letter *** wrote to ask for removing the hold to Money Network card services' account management team
A few days later, *** called customer service about his accountHe was told they received his letter and the documents, but fax isn't clearEven though passport page has background, the fax page is clear enough to see ***'s nameDOB etcSo I talked to customer service and asked what should we doI was told t
I was told by the sales repthat with all fees and charges, their system would be lower than the % I was currently payingIn reality it was costing me a lot more (3X)I called them times to get a resolutionNow they are saying I signed a MncontractWhen I called customer service today (Jan 2019) and told him I didn't realize I had signed a Mn contract He said "LOL"The sales repleft no business card nor a copy of the contractEarly termination fee for my business is $
Product_Or_Service: Credit card reader
Account_Number: Merchant # XXXX XXXX
They are withdrawing money from my chequing account without authorization
I signed up with Payfirma back in to process credit card and debit transactions When I signed with them I was told there would be no cancellation fees
When signing with them I was unaware that I would also be entering a contract with First Data to lease the terminal This contract I found out later could not be cancelled
Since signing up I have closed the business I was using this terminal for For years now I have been paying $a month to First Data for a terminal I am not using, just waiting for my lease to be up in September
The bigger problems have occurred in the past week
On April 28th, First dated withdrew $from my account I called them and they said it was for "an anniversary fee." The person I spoke to opened ticket #*** and said the payment would be refunded in 3-daysFine
Now on May 2nd they have withdrawn two separate charges for $ I cal
I have been crying a entire day ! I have been banking with Bank of America for years I opened a interior and custom interior furnishing company' and decided to open my business so since I have relationship with Bank of America personal and credit card I decide sit with small business and open merchant account oh there the issue began the rep who opened my account apparently did it wrong and couple days later I was told to come back to the bank and change paperwork I did In the space of days I went to the bank times because of incompetence!! Now I get approved for merchant services and begin to collect from my customers at the time I set up account I advised minimum is $to 5k ticket (I was approved) now come the weakend Friday I did a full remodel of clients house and baby make over room my customer paid me via invoice a total of 10,with different customers who bought custom pillows paintings and curtains !! I mad another 7k between Saturday and Sunday I stat
In February I filed a claim on behalf of my father for return of funds for my deceased brother
After two years the claim has not been settled
In February I filed a return/refund claim on behalf of my father for his son/my brother who died February I was asked to provide documents that included a letter of instruction, small estate affidavit, death certificate and identificationThis information was requested and sent times each time I confirmed the information had been received by first data only to be asked by each person I spoke with to resend itThis went back and forth for over a yearOn January 25,I called to inquire about the claim, confirmed all requested documents had been received and was told a check would be received within the next business daysWe received a letter from first data dated 04/19/requesting we again provide a copy of Government issued identification from the requester I contacted First Data and was provided a fax number
I have been charged $for an April bill on an account that was closed effective 3/15/After numerous calls this issues has not been resolved
I have contacted this company numerous times to discuss merchant account XXXX XXXX XXXXXXXI am constantly being put into a call back queue to receive a return call within hours, this never happensAs I call the company again the next day I am told that I have be placed back in the call back queue again due to all the reps being busy, this has taken place over times with not one return callI have called several times within one day and still can't get this resolvedMy bank was debited $on 5/2/for an account that was closed effective 3/15/
I could not find my contract I was not aware how long was left on the contract When I discussed stopping the service with east payment solutions, they did not mention anything about the $that would be owed in the event I were to stop the service
When I was cancelling the service, I asked the person on the phone was there a penalty for cancelling early; the person on the phone said no That same person told me to just send in a cancellation request
NoteIf I had done nothing, the bill would have been less than the penalty
This company should be required to explain the penalty at the time of cancellation, not two years months and days prior on a document that may or may not exist
Note: they tried to steal money from me a year ago; I have details if needed
Product_Or_Service: credit card service
I have continued to be billed (I assume) for a service and/or credit card machine that I returned years ago
My business name is *** and my address when I first used this service was*** *** I had a contract for two yearsI returned the machine after months They have continued to bill me for the machine even though it was returned and I have not used their service since
I start working for a company as an employee in November 2013, First Data Merchant representative showed up and told me that he has an appointment with the business owner, owner was not there, I have been asked to sign the papers by the first data representative, he took my information and I have been told that, I'm not liable for anything and this is just their process to put someone's information in the forms, he made me sign up for the service they provide
Around July 2014, I left my position from that business and few months later I start receiving the laters on my home address regarding the account was opened at that business location, I called the first data merchant customer service and told them that I have nothing to do with this account and I was just an employee there but issues was not resolved and later they send the account for the collection, which start damaging my credit profile, I talked to the customer service more then few time and even I tried to get hold on to t
I signed up with a company for credit card processingThey told me I had to use THEIR equipmentThey sent me a lease form for the equipmentThey also told me I was under no contract After about a year, I cancelled services with the processorFirst Data continued charging me $a month for the equipmentWhen I contacted them to return the equipment, First Data said I was under contract for years, at $a month, for the equipmentI told them I cancelled the service agreement with the processorFirst Data says the equipment was a separate agreement This is NOT what I was told when I signed up for credit card processing First Data now wants, in addition to the piece of equipment (retail of approx $299.00), $to cancel this agreement (that was supposed to be a no-contract arrangement)
Someone opened up a fraudulent merchant service account under my nameAfter receiving a letter terminating the account I frequently called both numbers provided on the letterIncluding "*** Reed" at XXX-XXX-XXXXLetter looks like they can be easily contacted yet it goes to vmail and says office is currently closedNo matter when you callIn addition, there is no return calls from my messages after multiple vmails left and many days go byThen called customer support on line (attempts)Over hours of holding, agent transfers, and one disconnect still had no answersRef case #XXXXXXXX Merchant# Two09twoXXXXXXXX(Had to write Merchant number like that because Revdex.com site is mistaking it as a ssn if I use all digits)
Signed a contract, Sold cono longer have credit card machine they say they have the right to still charge even though we returned, have no company
Merchant account was opened and used for approximately years
Lease number ***
We sold our business and returned our credit card machine to First Data Global Leasing ***
They continue to charge us and to add late charges
I have been called by this company on several occasions, first speaking with *** ***, then with *** *** At first I asked Ms***, "is this just a sales call?" She assured mw she was with VISA compliance, that my account had brought up a red flagI have been with Nationwide processing for several years and will deal with them on my ownThese two ladies persisted throughout my complaints that I did not want their solicitation, I actually was rude and hung up on them both several times on 7/8/ I finally asked Ms*** to send a fax to me to identify herself and whom she worked forShe did so I find this is an application for a three year contract with the Firm title of Wholesalebanc *** ***/ National account manager
At my years of age, the last thing I want to do is enter into a three year contract with this or any other company These two women upset me so that I actually had to take a tranquilizer after their very persistent and pushy calls Ms