Needed to update my credit card machine to make it compliant to use with wi-fiThe machine didn't updateAfter my second call, I was told it was my phone line and needed to use a different lineSince I only have one line I brought the machine home to use my home lineAfter calls from home it still didn't updateBrought it back to work and called again with no resultsThe next day I tried again to have the guy from technical support tell me it was a lease problem since it would not updateThe third day I called the leasing department and the lady informed me I needed to talk to technology support againEvery number I called they would give me another number to callAt that time I didn't know who to contactI didn't call again, waiting for the merchant company to call so I could talk to someone to fix my problemReceived a letter the day after thanksgiving with an amount more than my lease paymentCalled the number on the letter and was given another number to callThis ti
My small business was approached by a credit card processing company called Prodigy in They offered a credit card processing machine with a lease, which at the time, was a different leasing company named First Data Global Leasing I had an agreement to pay processing fees plus a lease agreement, which I thought was all part of the same company At the beginning of this year, January 2016, I recieved my credit card processing statement and noticed that the company was warning that my business needed to be EMV chip compliant or my business could be held financially responsible for fraudulant charges on a customers credit card I called my company who I then learned changed their name to Encore I spoke with a gentlemen who helped me on replacing my old machine with one that could handle the new chips on credit cards During the conversation he informed me that I could lease this machine with another company (Northern Leasing Systems) and that it would be paid off in
Contacted Tranzvia Aug,looking for a credit card machine for my choose & cut Xmas tree businessTold salesman I needed the machine the week before Thanksgiving and we would be closing DecNever received anything even after many callsFound another company and it worked out fine though I didn't have it for the first week we were openProblem is Tranzvia deducted money from my bank account starting in November and still is even to this month FebI have called and faxed many times but with no resultsI even have statements from them showing no activity for these last four monthsBut they are still taking money from my accountThe bank won't or can't do any thing
Deductions have been Nov$Dec$Jan$and Feb $and they are going to keep taking out this moneyI can't find a way to stop them
I was completely mislead on merchant contract, had fees that came out every month when the terminal was never in my possession
I was mislead into signing onto a terminal machineThe terminal machine belonged to the owner of the businessI was signed up as an add on to the machine and was told by Albert Jimenez on 6/16/that I could add myself on to the machine with no commitment and absolutely no termination fee considering the machine was never in my possessionThe owner of the company let me know that she was not using the machine anymore and was returning it and that I needed to call and cancel with first data merchant servicesWhen I called the company to cancel in February I was told that I was under a contract and my penalty would be $to cancel or an annual fee of $a yearI was so upset, how was I still going to be charged for a service I had to option of using? I let them know I could not afford the $cancelation fee so they told me to just ke
We use first data merchants service as our credit card processing, we charged an amount of $and $to a customerWe are not recieving payment
Customer name: *** ***
Charge amount #: $- authorization # ***
CHARGE AMOUNT #2: $- authorization # ***
This customer was charged for furniture on separate transactions
#03/29/for - the credit card was approved for the full amount of furniture purchasedThe merchandise was delivered the same day
#03/31/for - the credit card was approved for full amount of furniture purchasedThe merchandise was delivered the same day
On 4/we recieved a dispute notice from first data merchant services, on this form it states that these two purchases were not on the first data merchants services records, and the authorization code was not on there records for both purchases
When the customer paid for the merchandise we were provided with an authorization receipt and two separ
When I was first contacted by this company they indicated that they could save me money if I left my then credit card service provider The salesperson indicated that my monthly fees would be $per month which would include all credit card feeds except interchange fees They then emailed a copy of a contract to sign for via email I was asked to review the contract and sign it while the salesperson was on the phone I have two store locations and they sent me four terminals (for each store) My credit rating personally has now two charges against it totally $10,000, I checked the pricing on the terminals and I can buy out the equipment for $ I realize I signed a contract and would continue to pay the monthly payment of $but I requested that they remove the entry on my credit rating The salesperson indicated that they would only do that if I paid the balance of my lease which is $7, I am a small business person and First Data putting a $10,entry o
First Data sales rep lied to me when signing up for service And I was charged service fee and other fees Also I never recieved a monthly statement from First Data so I could not have know about the fee charged to me
Good afternoon,I am writing to you because I received a collection bill in the mail from First Data Merchant Services I used the service two years ago for approximately a year to sell copies of a film I had created The only communication I ever received from them was when I first set up my account A while ago, I closed down my film store because it simply wasn't selling This morning, I was shocked to open up a letter stating that I owed First Data Merchante Services the amount of cents The letter contains no breakdown as to why I owe these fees and there are no reasons listed I have fantastic credit and ALWAYS pay my bills on time There has never been a phone call, a mailing, an email anything stating that I owe first data anything The letter threatens to turn me into an agency which will affect my credit score Needless to say I am furious This company's practices are shady And upon further investigation, I have discovered that I am not the only one met wit
This company (Money Network) was the company Pei Wei Restaurant used to pay me and there way no fee associated with using their cardI only worked for Pei Wei for one or two weeks and I only went through one pay periodI was paid once and Pei Wei still owes me for one day worked, but that is not the issueMoney Network is the issueThey recently sent me a letter saying that they are turning my account into a premier account because it has been six months that I have not worked for Pei Wei and used the cardWith this premier account they now want me to pay a monthly feeI called them up to close the account and they refusedThey are scamming me and want money for nothing.Product_Or_Service: Money payroll cardAccount_Number: ***
I attempted to purchase groceries at Walmart this morning and pay by check just as I have done weekly for years; but, Telecheck declined my personal check despite having more than adequate funds in my checking account as verified by my bank I have NEVER written a check without sufficient funds in my 40+ years of business dealings It was aggravating and embarrassing to say the least How can this company continue to operate despite its TERRIBLE history of fraudulent behavior'?
There was fraud on my money network where $was taken out of my account at a Walmart in Florida and I live in ***Money network wants to do a whole investigation and it can take up to weeks for me to get a refund back and I am broke now and can't pay my bills and they do not sound interested in helping me quickly and my payroll department through la fitness where I have the money network card through is contacting them on my behalf and still I am getting no resolution and it seems I will never get my money bavkProduct_Or_Service: Debit card company
The signed contract has no mention of a $cancellation fee or a end date
I started my company in November and I used this company for my merchant account to accept credit cards I did not have enough sales to justify the $55/month fee Upon cancelling I was informed I would owe a $cancellation fee I was never told of the year term when signing up nor did it have termination date or fee listed on the signed contract I subsequently found a paragraph referencing a termination fee I find this quite deceptive and based on your 1000+ complaints I think others probably agree How can you give this company an A+ rating when 91% of the reviews are negative and from what I read, simply awful!
April 24, 2014, I emailed the processing company to cancel and close my interac processing accountI also included a specific question regarding how to return the terminal.I did not receive any feedback or a return callI noticed a lease fee, but attributed it to the new processing companyI didn't think anything moreIn April 2016, I closed my business, but continued to see a fee withdrawn from my account, of which I thought was a lease fee for my current terminalTurns out it is a lease fee for the terminal from years ago August 2016, I forwarded my original email to ***, to verify that my account is closeddays later I received a call to say I needed to call a different company - FDMS I attempted to call FDMS several times - after holding for minutes or so, I was abruptly interrupted by the representative on the other end, indicating they could not hear me and to call back (I was not talking because I was on hold)So I did, and was on hold
Big Bully that takes all your lunch money and tries to find you when your not at school
I first got into a contract with Velocity Merchant Services, which has also part of First Data built into the paper workI used the services only for EBT transaction which dident bring in much businessSince I was billed $for the terminal rental and service fees which ended up being more than what I could affordI had service though them for more than a year and my business was not doin well financiallyCame to the point I was bankrupt and I cancelled my account with VMS and I was told I needed to cancel with First Data as wellFirst data would not let me cancel unless I paid thousands of dollarsI don't have that type of money so I closed the account anywaysI have called many times and tried to work out a deal with them but they always wanted moreThe Account is close but they still bill me each monthI have closed my business and I get calls form them and creditors all the time
DECEPTIVE SALES TACTICS, OUTRIGHT LIES ABOUT SAVINGSHIDDEN FEES, AND LEASED EQUIPMENT THAT WE DON'T WANT
DO NOT USE THIS COMPANY! Before signing an agreement with First Data/Merchant Consulting Group we were assured we would be getting a reduction in credit card/debit fees with NO HIDDEN FEESAs soon as we got the first statement we realized we had been dupedWe called and were assured by the sales manager *** *** that we would only be charged the $cancellation fee and he would get the contract for months of renting their piece of junk machine nullifiedAfter waiting weeks we contacted First Data only to find the sales manager has NO AUTHORIZATION to do as promisedWe have already switched back to our old provider and are currently trying to find a way to nullify this contractEvery response we get from the company is of course from someone whose sole job it is to say "no" to everything we requestIf you are ever approached by someone trying to "save you money
I called to open the account with this company and explain to them that I was currently using square and it was freeThey told me that they could give me a free reader free services and a lower processing fee when I chose to use my credit card processingI don't use the service all that often with Square and I explain this to this company and they said don't worry about it it's not a big deal we won't charge you unless you use our service I now have close to $in fines and fees from this company and I have never once swiped a single transaction through their servicesThey are horrible they are terrible and they keep trying to charge
First Data is a terrible choice for small business merchant services I have sent my terminal backHowever, because I signed a contract, I am still paying $a month for it The employees are rude, don't care and make no effort to assist you with problems Learn by my mistakes and stay far away from this company
I tried to transfer money onto my emerald card of at least $700.00, and when the transfer failed I called money network and they said they would put that money back into my account with themThey never returned my $After filing a dispute they denied the dispute, so I've never gotten my $back that I worked long, hard hours forAll I want is my money back that they stole from meIt's my understanding that the missing money is enough to be considered a felony.Product_Or_Service: Money loss
Company does not own the debt and will not supply a signed contract or cooperate in general
*** supposedly owns the debt not first data so first data has no right to be putting this on my credit report! They have refused to show any signed contract or any right to report on my credit!
I stopped at summer ave Memphis,tn and purchased $worth of gas at the pumpFirst Data then proceeded to EMPTY my bank account and now my money is being held hostage til they decide to return itThis company is HORRIBLE!! I am a single father that needed that money to make it the rest of the week and now it's 4th of july and I have noway to provide for my FamilyWhat I I am going to do is start a campaign on twitter and Facebook to see how many others they have stolen from and file a CLASS ACTION LAWSUIT to get this company shut down!!!
Needed to update my credit card machine to make it compliant to use with wi-fiThe machine didn't updateAfter my second call, I was told it was my phone line and needed to use a different lineSince I only have one line I brought the machine home to use my home lineAfter calls from home it still didn't updateBrought it back to work and called again with no resultsThe next day I tried again to have the guy from technical support tell me it was a lease problem since it would not updateThe third day I called the leasing department and the lady informed me I needed to talk to technology support againEvery number I called they would give me another number to callAt that time I didn't know who to contactI didn't call again, waiting for the merchant company to call so I could talk to someone to fix my problemReceived a letter the day after thanksgiving with an amount more than my lease paymentCalled the number on the letter and was given another number to callThis ti
My small business was approached by a credit card processing company called Prodigy in They offered a credit card processing machine with a lease, which at the time, was a different leasing company named First Data Global Leasing I had an agreement to pay processing fees plus a lease agreement, which I thought was all part of the same company At the beginning of this year, January 2016, I recieved my credit card processing statement and noticed that the company was warning that my business needed to be EMV chip compliant or my business could be held financially responsible for fraudulant charges on a customers credit card I called my company who I then learned changed their name to Encore I spoke with a gentlemen who helped me on replacing my old machine with one that could handle the new chips on credit cards During the conversation he informed me that I could lease this machine with another company (Northern Leasing Systems) and that it would be paid off in
Contacted Tranzvia Aug,looking for a credit card machine for my choose & cut Xmas tree businessTold salesman I needed the machine the week before Thanksgiving and we would be closing DecNever received anything even after many callsFound another company and it worked out fine though I didn't have it for the first week we were openProblem is Tranzvia deducted money from my bank account starting in November and still is even to this month FebI have called and faxed many times but with no resultsI even have statements from them showing no activity for these last four monthsBut they are still taking money from my accountThe bank won't or can't do any thing
Deductions have been Nov$Dec$Jan$and Feb $and they are going to keep taking out this moneyI can't find a way to stop them
I was completely mislead on merchant contract, had fees that came out every month when the terminal was never in my possession
I was mislead into signing onto a terminal machineThe terminal machine belonged to the owner of the businessI was signed up as an add on to the machine and was told by Albert Jimenez on 6/16/that I could add myself on to the machine with no commitment and absolutely no termination fee considering the machine was never in my possessionThe owner of the company let me know that she was not using the machine anymore and was returning it and that I needed to call and cancel with first data merchant servicesWhen I called the company to cancel in February I was told that I was under a contract and my penalty would be $to cancel or an annual fee of $a yearI was so upset, how was I still going to be charged for a service I had to option of using? I let them know I could not afford the $cancelation fee so they told me to just ke
We use first data merchants service as our credit card processing, we charged an amount of $and $to a customerWe are not recieving payment
Customer name: *** ***
Charge amount #: $- authorization # ***
CHARGE AMOUNT #2: $- authorization # ***
This customer was charged for furniture on separate transactions
#03/29/for - the credit card was approved for the full amount of furniture purchasedThe merchandise was delivered the same day
#03/31/for - the credit card was approved for full amount of furniture purchasedThe merchandise was delivered the same day
On 4/we recieved a dispute notice from first data merchant services, on this form it states that these two purchases were not on the first data merchants services records, and the authorization code was not on there records for both purchases
When the customer paid for the merchandise we were provided with an authorization receipt and two separ
When I was first contacted by this company they indicated that they could save me money if I left my then credit card service provider The salesperson indicated that my monthly fees would be $per month which would include all credit card feeds except interchange fees They then emailed a copy of a contract to sign for via email I was asked to review the contract and sign it while the salesperson was on the phone I have two store locations and they sent me four terminals (for each store) My credit rating personally has now two charges against it totally $10,000, I checked the pricing on the terminals and I can buy out the equipment for $ I realize I signed a contract and would continue to pay the monthly payment of $but I requested that they remove the entry on my credit rating The salesperson indicated that they would only do that if I paid the balance of my lease which is $7, I am a small business person and First Data putting a $10,entry o
First Data sales rep lied to me when signing up for service And I was charged service fee and other fees Also I never recieved a monthly statement from First Data so I could not have know about the fee charged to me
Good afternoon,I am writing to you because I received a collection bill in the mail from First Data Merchant Services I used the service two years ago for approximately a year to sell copies of a film I had created The only communication I ever received from them was when I first set up my account A while ago, I closed down my film store because it simply wasn't selling This morning, I was shocked to open up a letter stating that I owed First Data Merchante Services the amount of cents The letter contains no breakdown as to why I owe these fees and there are no reasons listed I have fantastic credit and ALWAYS pay my bills on time There has never been a phone call, a mailing, an email anything stating that I owe first data anything The letter threatens to turn me into an agency which will affect my credit score Needless to say I am furious This company's practices are shady And upon further investigation, I have discovered that I am not the only one met wit
This company (Money Network) was the company Pei Wei Restaurant used to pay me and there way no fee associated with using their cardI only worked for Pei Wei for one or two weeks and I only went through one pay periodI was paid once and Pei Wei still owes me for one day worked, but that is not the issueMoney Network is the issueThey recently sent me a letter saying that they are turning my account into a premier account because it has been six months that I have not worked for Pei Wei and used the cardWith this premier account they now want me to pay a monthly feeI called them up to close the account and they refusedThey are scamming me and want money for nothing.Product_Or_Service: Money payroll cardAccount_Number: ***
I attempted to purchase groceries at Walmart this morning and pay by check just as I have done weekly for years; but, Telecheck declined my personal check despite having more than adequate funds in my checking account as verified by my bank I have NEVER written a check without sufficient funds in my 40+ years of business dealings It was aggravating and embarrassing to say the least How can this company continue to operate despite its TERRIBLE history of fraudulent behavior'?
There was fraud on my money network where $was taken out of my account at a Walmart in Florida and I live in ***Money network wants to do a whole investigation and it can take up to weeks for me to get a refund back and I am broke now and can't pay my bills and they do not sound interested in helping me quickly and my payroll department through la fitness where I have the money network card through is contacting them on my behalf and still I am getting no resolution and it seems I will never get my money bavkProduct_Or_Service: Debit card company
The signed contract has no mention of a $cancellation fee or a end date
I started my company in November and I used this company for my merchant account to accept credit cards I did not have enough sales to justify the $55/month fee Upon cancelling I was informed I would owe a $cancellation fee I was never told of the year term when signing up nor did it have termination date or fee listed on the signed contract I subsequently found a paragraph referencing a termination fee I find this quite deceptive and based on your 1000+ complaints I think others probably agree How can you give this company an A+ rating when 91% of the reviews are negative and from what I read, simply awful!
April 24, 2014, I emailed the processing company to cancel and close my interac processing accountI also included a specific question regarding how to return the terminal.I did not receive any feedback or a return callI noticed a lease fee, but attributed it to the new processing companyI didn't think anything moreIn April 2016, I closed my business, but continued to see a fee withdrawn from my account, of which I thought was a lease fee for my current terminalTurns out it is a lease fee for the terminal from years ago August 2016, I forwarded my original email to ***, to verify that my account is closeddays later I received a call to say I needed to call a different company - FDMS I attempted to call FDMS several times - after holding for minutes or so, I was abruptly interrupted by the representative on the other end, indicating they could not hear me and to call back (I was not talking because I was on hold)So I did, and was on hold
Big Bully that takes all your lunch money and tries to find you when your not at school
I first got into a contract with Velocity Merchant Services, which has also part of First Data built into the paper workI used the services only for EBT transaction which dident bring in much businessSince I was billed $for the terminal rental and service fees which ended up being more than what I could affordI had service though them for more than a year and my business was not doin well financiallyCame to the point I was bankrupt and I cancelled my account with VMS and I was told I needed to cancel with First Data as wellFirst data would not let me cancel unless I paid thousands of dollarsI don't have that type of money so I closed the account anywaysI have called many times and tried to work out a deal with them but they always wanted moreThe Account is close but they still bill me each monthI have closed my business and I get calls form them and creditors all the time
DECEPTIVE SALES TACTICS, OUTRIGHT LIES ABOUT SAVINGSHIDDEN FEES, AND LEASED EQUIPMENT THAT WE DON'T WANT
DO NOT USE THIS COMPANY! Before signing an agreement with First Data/Merchant Consulting Group we were assured we would be getting a reduction in credit card/debit fees with NO HIDDEN FEESAs soon as we got the first statement we realized we had been dupedWe called and were assured by the sales manager *** *** that we would only be charged the $cancellation fee and he would get the contract for months of renting their piece of junk machine nullifiedAfter waiting weeks we contacted First Data only to find the sales manager has NO AUTHORIZATION to do as promisedWe have already switched back to our old provider and are currently trying to find a way to nullify this contractEvery response we get from the company is of course from someone whose sole job it is to say "no" to everything we requestIf you are ever approached by someone trying to "save you money
I called to open the account with this company and explain to them that I was currently using square and it was freeThey told me that they could give me a free reader free services and a lower processing fee when I chose to use my credit card processingI don't use the service all that often with Square and I explain this to this company and they said don't worry about it it's not a big deal we won't charge you unless you use our service I now have close to $in fines and fees from this company and I have never once swiped a single transaction through their servicesThey are horrible they are terrible and they keep trying to charge
First Data is a terrible choice for small business merchant services I have sent my terminal backHowever, because I signed a contract, I am still paying $a month for it The employees are rude, don't care and make no effort to assist you with problems Learn by my mistakes and stay far away from this company
I tried to transfer money onto my emerald card of at least $700.00, and when the transfer failed I called money network and they said they would put that money back into my account with themThey never returned my $After filing a dispute they denied the dispute, so I've never gotten my $back that I worked long, hard hours forAll I want is my money back that they stole from meIt's my understanding that the missing money is enough to be considered a felony.Product_Or_Service: Money loss
Company does not own the debt and will not supply a signed contract or cooperate in general
*** supposedly owns the debt not first data so first data has no right to be putting this on my credit report! They have refused to show any signed contract or any right to report on my credit!
I stopped at summer ave Memphis,tn and purchased $worth of gas at the pumpFirst Data then proceeded to EMPTY my bank account and now my money is being held hostage til they decide to return itThis company is HORRIBLE!! I am a single father that needed that money to make it the rest of the week and now it's 4th of july and I have noway to provide for my FamilyWhat I I am going to do is start a campaign on twitter and Facebook to see how many others they have stolen from and file a CLASS ACTION LAWSUIT to get this company shut down!!!