First Data has not deposited an American Express transaction to my bank account for over days nowThey have given me the run aroundI have over emails, phone calls & forms I have filled out doing what they ask me to do & I keep getting the same response that it will be only a few days moreI'm a small business & really need this moneyCan someone please help?
Product_Or_Service: Merchant Service
The Home Sleep Clinic and CPAP home businesses shut down more than a year, this company continue to charge my bank account despite of I called and terminate the service, after I closed the account they sent me a threatening letters to continue pay foreveror they will charge me over $They have never asked me to send the equipment before despite of I terminated the service, I have no problem sending the equipment since I stopped using them a year ago
I currently have a collection from FIRST DATA MERCHANT SERVICES on my credit report for $I have contacted this company regarding this matter and received no helpI have asked for details regarding this account and this company is unwilling to provide me with information of this collection
I started off 10-with SBGA only because I was promised they could save me money on credit card processingThrough my business checking account I received several feesI was never told about themI contacted them and was belittled by a guy named Juan with no helpI then contacted the
The sales person ZackHe stated he was not used to putting in so much time to helpI finally figured out I wasn't dealing with SBGAVery confusingFirst Data was the company who was charging meFrom the very beginning I was overcharged and had been dealing with sneaky misc feesI let them know I wasn't happy only to be told there were thousands of dollars worth of fees I would have to pay
I have spent a lot of time and emotion dealing with this companyIf any other business owners are reading this please do your research when it comes to credit card processing companies
First Data contacted me by email with an offer for a new debit card system
Upon being presented with this offer my sales rep *** clearly stated there was a days trial period in which it could be cancelled at no chargeUpon reviewing the document I noticed the verbal day trial had become a day trial
Upon receiving the machine and following the installation instructions it became clear that this system does not function correctlyI then called the technical support option through the provided customer service number and was given very little assistanceI was then told I would be sent a wireless terminal (this is the product I was originally told I was being given) but this never happened
I then spent the next four weeks contacting them in hopes off resolving this situation and having the equipment picked upWith each customer service rep I spoke with this situation became more frustrating and time consumingThe tone and attitude of the service reps I spoke wi
First Data sent my account to the collections dept for a charge that was to be covered in their Veterans programHas bee a month with no solution
Using the First Data Salutes program for Military Veterans I was to receive a free Clover Point of Sale MachineThe salesman (***) told me the amount on the contract was for "admin purposes"A month later I received a letter from their collections dept stated that I owed $800+ for the terminal plus late feesAfter contacting several people I spoke to his supervisor (*** ***) and I was told that she would call me back in about daysafter a week I called her back and left a message and received no return call, after another week I called again, same resultNone of the departments can work together to resolve this issue and so far has go on over a monthWithout a resolution this can adversely affect my credit rating
I received my merchant statement of February, which reflected a charged back in the amount of $I contacted charged back department for resolving the issueI was informed that a customer called their debit card company *** for a refund of $for cancellationMy business is a nail salon which only charged customer after performing requested service, so cancellation is not applicableFirst Data customer service agent suggested me to fax in a written letter to explain the situation without providing me any specific instructions as well as required documentation.In statement of March, 2018, I saw the same charged back amount on my accountWhen I contacted the charged back department again, the agents clearly informed me that the case was closed in the customer favor due to lacking of the receipt which I still haveIf the Customer service agent told me the receipt is required, I would definitely send it along with the written letter in the first time.Cus
This is a company that my pay used to be applied to a debit card simply put they are blocking me from my money
I first realized there was a problem in September when I tried to access the money on my card as it was to expire soonWhen I called for my balance I was told that I had $available so I went to a machine to draw it out and the card said funds unavailableSo I called Money Network and they said because I hadn't used it in a while it was deactivatedSince it was close to expiration they told me to send them a fax with my new address copy of my drivers liscense and piece of mailMy drivers liscence showed an old address so they required a note with my sgnature Ok well they never sent a new card and after speaking to human resourses at work they told me they did not have permission to deactivate my card I next decided to get future pay done direct deposit to my bank accountI took Money network weeks to release my account so more pay got applied to the deactivated
We are were leasing a clover credit card machine with CitibankWe had a break in on January 09, and the robbers stole the register, printer, and wiresWe contacted first data, Citibank, and clover to ask for replacementsWe did not mind paying for the replacements since the machine was insured with our insuranceHowever we waited a month and the company never sent us a replacementWe lost many clients because we were not able to process transactions for a monthWe called our rep *** *** many times which he said he would come with the parts but never didWe finally gave up trying to contact everyone and had to go with another companyThey have breached our contract because they failed to provide us with service, therefore we stopped with our monthly paymentsWe are prepared to go to court since we have plenty of statements and a police report supporting our caseThey are now requesting us to pay $which we will not payThey owe us $for the month of busi
This company has made promises on reduced merchant services fees We were sent leased equipment (that I wasn't even aware I was leasing), that was not even compatible with my current stores equipment The company continued to charge me a monthly fee for this equipment, when it hadn't even been taken out of the box I spent over an hour on the phone with technical support who was unable to hook up our equipment to our in store WiFi, so we continued to use our old equipment, which incurred higher fees as part of First Data merchant services because without their leased equipment hooked up, we were not able to take advantage of lower rates associated with debit pin pad processingOur business has since closed, and as a courtesy I have contacted the company to return their "leased" equipment (still brand new in the box) and am told I am now personally liable to pay the $fee a month for the next months (nearly $5,000) in total....for $worth of equipment I have never use
I was charged $for services which I do not nor never hadI use VistaPrint.com for my merchant and websiteThis charge is fraud
My regions checking account was charged $on March 14thXXXXXXXXXXXXXXX WELLS FARGO BANK NA *** *** *** *** as shown on my statementThis is a chargeI use VistaPrint.com for my website and have never even heard of First Data Merchant Services until todayI have and never will use this serviceI demand they refund my money and pay the overdraft fee they causedThis is theftI have viewed many complaints about this service charging unknowing peopleHow they got my information I don't know but it was not given out
Fraud Alert ! Do not do business with First Data Merchant Services
I sold both my businesses one on January 2nd and the other March 1st I Purchased my equipment so that I would not have a contract
When I called to cancel my account, I was told by the leasing department that I had to return the equipment event though I purchased it, I did so that they can stop my monthly billing
I sent them the UPS tracking number, they now show only items returned when I personally shipped the two terminals and two key pads that's items
Unfortunately I had to repossess the business I sold in January, I called them to reactivate my account and I'm being told that I can not reactivate this account because I returned the equipment, however they keep charging me the monthly leasing paymentWTH , is this a scam ?
In regards to the business I sold March 1st, I told the new owner that I would transfer my lease from the other business so that they can take over the lease
Now I'm be
There were so many addresses for this business, this review is going for allIt doesn't matter which location you choose, you will ALWAYS get someone from the Philippines, not an American accented personOh, well, I see I only have a few characters left in which I am allowedThat will NEVER be enoughThis business has allowed $to be charged to my account for purchases made in a *** *** in Taylor, Michigan and I live in Greenville, NC and never been to Taylor, MichiganWhile working at a *** *** in Greenville, NC, my payroll money card issued by ***, obviously controlled by MoneyBank, was compromised on December 14, I attempted to purchase food at my place of employment (with my Manager taking my order) and my card was declined for $I at that very second checked my account and saw what had happened just minutes beforeI immediately (within minutes) contacted MoneyNetworkThere was a $charge that was pending still and they assured m
I was given a day trial of the Clover Station and an IBM Printer
Our rep, Greg Masood stated that if we wanted to end the trial to "let him know and he would get us out of it"A few days before the end of the "Trial" we notified him and he never responded until AFTER the trial had endedWe then were referred to First Data Merchant ServicesAfter several calls over days and 10+ reps involved we were told that they would let us out of the lease because of the situationWe were given shipping labels (call tags) to ship our items backThen a few days later we were called by collectionsI told them our lease had been terminated and they said that was not the caseI then was transferred to First Data Global Leasing who stated that First Data Merchant Services does not have the authority to terminate the leaseI was transferred to a supervisor after being hung up on by several rude associatesThe supervisor could not help so she had her manager call me the next dayThe manag
I had a credit card service already that I was using when *** *** showed up in my office after a phone call from him*** was wearing a Bank of America shirt and had a bank of America business card
*** told me I had to change my machine to accept chipped cards and that I would not have to deal with anyone but Bank of America, We have gone out of business and now I find out through mail correspondance that I was set up on contract with First Data, I have called Bank of America and shut down all my accounts with them and complained to the branch manager, I even told him why I was shutting down my accountsThis is a scam, *** never told me I was obligated to anyone other than Bank of America and First Data is threatening to ruin my credit if I dont pay them dollars for their equipment and I found the same equipment online brand new for This is a ridiculous scam and *** should not ethically be allowed to wear a Bank of America shirt to sell a First Data service, I
On November 9th my ADP total pay card through money network was compromised.The charges included where as follows at 10:pm a charge for $and $ $withdrawl fee for a Bank of America County ***Then November 10th at 12:am $and at 12:am $from*** *** for a grand total stolen out of my account of $This was what was left of my entire paycheckI made a few purchases approx between 4-pm on November at a Target store in Swansea Massachusetts and those were the last time I used my card for anythingI contacted the card immediately when I discovered my account was compromised in the morning as I logged in to my account the morning of November 10thI was informed with in business days this would be cleared up forms were being sent to me for a dispute ectI also was giving a email address [email protected] to send a hand written dispute to in which I did on November 10th as wellI
This company is the worst!!!!! They are rude crooks who will get you into an unreasonable contract Can't believe I didn't read the 'fine print' and now i'm stuck with a $100/month lease for a credit card terminal that I can't get out of I don't even use their terminal They are trying to ach my account for supposed property taxes they are paying I told them I would authorize the payment when they showed me they are actually paying a bill They claim they can't do that Repeat ...this is the worst company I've ever dealt with
To whom it may concern my complaint is I called my card company to report unauthorized charges and have been getting the run around.I have had the phone hung up in my face I talk to several supervisor one told me Friday at 7:that my provisional credit would be on my card by Friday but was lied to the no response I told then I have a light bill due and it's cold but no one care that my kids who have asthma and seizures can't be without lights
Over $in authorization charges over a month period from First Data for fraudulent activity on my website using their web account
During the month of June and July I was charged over $in authorization only charges from First data due to fraudulent activity on my website where they handle the e commerce portion I was never notified of the activity and after months of very unusual fee/charges to my account I contacted them concerning this and then they shut down my account
I was contacted by mail from *** *** of *** at First Data *** to discuss the problem with my account #after speaking with him by phone He told me that the charges totaling $would eventually refunded I now hear through my processing representative *** *** at TRU Payment processing that First data will not refund the charges
MID xxx xxx ***
MID xxx xxx ***
accounts that we have been trying to close since Promises made Not kept
Auto withdraw from bank account & no way to resolve without them filing claims They admit what happened was wrong
First Data has not deposited an American Express transaction to my bank account for over days nowThey have given me the run aroundI have over emails, phone calls & forms I have filled out doing what they ask me to do & I keep getting the same response that it will be only a few days moreI'm a small business & really need this moneyCan someone please help?
Product_Or_Service: Merchant Service
The Home Sleep Clinic and CPAP home businesses shut down more than a year, this company continue to charge my bank account despite of I called and terminate the service, after I closed the account they sent me a threatening letters to continue pay foreveror they will charge me over $They have never asked me to send the equipment before despite of I terminated the service, I have no problem sending the equipment since I stopped using them a year ago
I currently have a collection from FIRST DATA MERCHANT SERVICES on my credit report for $I have contacted this company regarding this matter and received no helpI have asked for details regarding this account and this company is unwilling to provide me with information of this collection
I started off 10-with SBGA only because I was promised they could save me money on credit card processingThrough my business checking account I received several feesI was never told about themI contacted them and was belittled by a guy named Juan with no helpI then contacted the
The sales person ZackHe stated he was not used to putting in so much time to helpI finally figured out I wasn't dealing with SBGAVery confusingFirst Data was the company who was charging meFrom the very beginning I was overcharged and had been dealing with sneaky misc feesI let them know I wasn't happy only to be told there were thousands of dollars worth of fees I would have to pay
I have spent a lot of time and emotion dealing with this companyIf any other business owners are reading this please do your research when it comes to credit card processing companies
First Data contacted me by email with an offer for a new debit card system
Upon being presented with this offer my sales rep *** clearly stated there was a days trial period in which it could be cancelled at no chargeUpon reviewing the document I noticed the verbal day trial had become a day trial
Upon receiving the machine and following the installation instructions it became clear that this system does not function correctlyI then called the technical support option through the provided customer service number and was given very little assistanceI was then told I would be sent a wireless terminal (this is the product I was originally told I was being given) but this never happened
I then spent the next four weeks contacting them in hopes off resolving this situation and having the equipment picked upWith each customer service rep I spoke with this situation became more frustrating and time consumingThe tone and attitude of the service reps I spoke wi
First Data sent my account to the collections dept for a charge that was to be covered in their Veterans programHas bee a month with no solution
Using the First Data Salutes program for Military Veterans I was to receive a free Clover Point of Sale MachineThe salesman (***) told me the amount on the contract was for "admin purposes"A month later I received a letter from their collections dept stated that I owed $800+ for the terminal plus late feesAfter contacting several people I spoke to his supervisor (*** ***) and I was told that she would call me back in about daysafter a week I called her back and left a message and received no return call, after another week I called again, same resultNone of the departments can work together to resolve this issue and so far has go on over a monthWithout a resolution this can adversely affect my credit rating
I received my merchant statement of February, which reflected a charged back in the amount of $I contacted charged back department for resolving the issueI was informed that a customer called their debit card company *** for a refund of $for cancellationMy business is a nail salon which only charged customer after performing requested service, so cancellation is not applicableFirst Data customer service agent suggested me to fax in a written letter to explain the situation without providing me any specific instructions as well as required documentation.In statement of March, 2018, I saw the same charged back amount on my accountWhen I contacted the charged back department again, the agents clearly informed me that the case was closed in the customer favor due to lacking of the receipt which I still haveIf the Customer service agent told me the receipt is required, I would definitely send it along with the written letter in the first time.Cus
This is a company that my pay used to be applied to a debit card simply put they are blocking me from my money
I first realized there was a problem in September when I tried to access the money on my card as it was to expire soonWhen I called for my balance I was told that I had $available so I went to a machine to draw it out and the card said funds unavailableSo I called Money Network and they said because I hadn't used it in a while it was deactivatedSince it was close to expiration they told me to send them a fax with my new address copy of my drivers liscense and piece of mailMy drivers liscence showed an old address so they required a note with my sgnature Ok well they never sent a new card and after speaking to human resourses at work they told me they did not have permission to deactivate my card I next decided to get future pay done direct deposit to my bank accountI took Money network weeks to release my account so more pay got applied to the deactivated
We are were leasing a clover credit card machine with CitibankWe had a break in on January 09, and the robbers stole the register, printer, and wiresWe contacted first data, Citibank, and clover to ask for replacementsWe did not mind paying for the replacements since the machine was insured with our insuranceHowever we waited a month and the company never sent us a replacementWe lost many clients because we were not able to process transactions for a monthWe called our rep *** *** many times which he said he would come with the parts but never didWe finally gave up trying to contact everyone and had to go with another companyThey have breached our contract because they failed to provide us with service, therefore we stopped with our monthly paymentsWe are prepared to go to court since we have plenty of statements and a police report supporting our caseThey are now requesting us to pay $which we will not payThey owe us $for the month of busi
This company has made promises on reduced merchant services fees We were sent leased equipment (that I wasn't even aware I was leasing), that was not even compatible with my current stores equipment The company continued to charge me a monthly fee for this equipment, when it hadn't even been taken out of the box I spent over an hour on the phone with technical support who was unable to hook up our equipment to our in store WiFi, so we continued to use our old equipment, which incurred higher fees as part of First Data merchant services because without their leased equipment hooked up, we were not able to take advantage of lower rates associated with debit pin pad processingOur business has since closed, and as a courtesy I have contacted the company to return their "leased" equipment (still brand new in the box) and am told I am now personally liable to pay the $fee a month for the next months (nearly $5,000) in total....for $worth of equipment I have never use
I was charged $for services which I do not nor never hadI use VistaPrint.com for my merchant and websiteThis charge is fraud
My regions checking account was charged $on March 14thXXXXXXXXXXXXXXX WELLS FARGO BANK NA *** *** *** *** as shown on my statementThis is a chargeI use VistaPrint.com for my website and have never even heard of First Data Merchant Services until todayI have and never will use this serviceI demand they refund my money and pay the overdraft fee they causedThis is theftI have viewed many complaints about this service charging unknowing peopleHow they got my information I don't know but it was not given out
Fraud Alert ! Do not do business with First Data Merchant Services
I sold both my businesses one on January 2nd and the other March 1st I Purchased my equipment so that I would not have a contract
When I called to cancel my account, I was told by the leasing department that I had to return the equipment event though I purchased it, I did so that they can stop my monthly billing
I sent them the UPS tracking number, they now show only items returned when I personally shipped the two terminals and two key pads that's items
Unfortunately I had to repossess the business I sold in January, I called them to reactivate my account and I'm being told that I can not reactivate this account because I returned the equipment, however they keep charging me the monthly leasing paymentWTH , is this a scam ?
In regards to the business I sold March 1st, I told the new owner that I would transfer my lease from the other business so that they can take over the lease
Now I'm be
There were so many addresses for this business, this review is going for allIt doesn't matter which location you choose, you will ALWAYS get someone from the Philippines, not an American accented personOh, well, I see I only have a few characters left in which I am allowedThat will NEVER be enoughThis business has allowed $to be charged to my account for purchases made in a *** *** in Taylor, Michigan and I live in Greenville, NC and never been to Taylor, MichiganWhile working at a *** *** in Greenville, NC, my payroll money card issued by ***, obviously controlled by MoneyBank, was compromised on December 14, I attempted to purchase food at my place of employment (with my Manager taking my order) and my card was declined for $I at that very second checked my account and saw what had happened just minutes beforeI immediately (within minutes) contacted MoneyNetworkThere was a $charge that was pending still and they assured m
I was given a day trial of the Clover Station and an IBM Printer
Our rep, Greg Masood stated that if we wanted to end the trial to "let him know and he would get us out of it"A few days before the end of the "Trial" we notified him and he never responded until AFTER the trial had endedWe then were referred to First Data Merchant ServicesAfter several calls over days and 10+ reps involved we were told that they would let us out of the lease because of the situationWe were given shipping labels (call tags) to ship our items backThen a few days later we were called by collectionsI told them our lease had been terminated and they said that was not the caseI then was transferred to First Data Global Leasing who stated that First Data Merchant Services does not have the authority to terminate the leaseI was transferred to a supervisor after being hung up on by several rude associatesThe supervisor could not help so she had her manager call me the next dayThe manag
I had a credit card service already that I was using when *** *** showed up in my office after a phone call from him*** was wearing a Bank of America shirt and had a bank of America business card
*** told me I had to change my machine to accept chipped cards and that I would not have to deal with anyone but Bank of America, We have gone out of business and now I find out through mail correspondance that I was set up on contract with First Data, I have called Bank of America and shut down all my accounts with them and complained to the branch manager, I even told him why I was shutting down my accountsThis is a scam, *** never told me I was obligated to anyone other than Bank of America and First Data is threatening to ruin my credit if I dont pay them dollars for their equipment and I found the same equipment online brand new for This is a ridiculous scam and *** should not ethically be allowed to wear a Bank of America shirt to sell a First Data service, I
On November 9th my ADP total pay card through money network was compromised.The charges included where as follows at 10:pm a charge for $and $ $withdrawl fee for a Bank of America County ***Then November 10th at 12:am $and at 12:am $from*** *** for a grand total stolen out of my account of $This was what was left of my entire paycheckI made a few purchases approx between 4-pm on November at a Target store in Swansea Massachusetts and those were the last time I used my card for anythingI contacted the card immediately when I discovered my account was compromised in the morning as I logged in to my account the morning of November 10thI was informed with in business days this would be cleared up forms were being sent to me for a dispute ectI also was giving a email address [email protected] to send a hand written dispute to in which I did on November 10th as wellI
This company is the worst!!!!! They are rude crooks who will get you into an unreasonable contract Can't believe I didn't read the 'fine print' and now i'm stuck with a $100/month lease for a credit card terminal that I can't get out of I don't even use their terminal They are trying to ach my account for supposed property taxes they are paying I told them I would authorize the payment when they showed me they are actually paying a bill They claim they can't do that Repeat ...this is the worst company I've ever dealt with
To whom it may concern my complaint is I called my card company to report unauthorized charges and have been getting the run around.I have had the phone hung up in my face I talk to several supervisor one told me Friday at 7:that my provisional credit would be on my card by Friday but was lied to the no response I told then I have a light bill due and it's cold but no one care that my kids who have asthma and seizures can't be without lights
Over $in authorization charges over a month period from First Data for fraudulent activity on my website using their web account
During the month of June and July I was charged over $in authorization only charges from First data due to fraudulent activity on my website where they handle the e commerce portion I was never notified of the activity and after months of very unusual fee/charges to my account I contacted them concerning this and then they shut down my account
I was contacted by mail from *** *** of *** at First Data *** to discuss the problem with my account #after speaking with him by phone He told me that the charges totaling $would eventually refunded I now hear through my processing representative *** *** at TRU Payment processing that First data will not refund the charges
MID xxx xxx ***
MID xxx xxx ***
accounts that we have been trying to close since Promises made Not kept
Auto withdraw from bank account & no way to resolve without them filing claims They admit what happened was wrong