We are were leasing a clover credit card machine with CitibankWe had a break in on January 09, and the robbers stole the register, printer, and wiresWe contacted first data, Citibank, and clover to ask for replacementsWe did not mind paying for the replacements since the machine was insured with our insuranceHowever we waited a month and the company never sent us a replacementWe lost many clients because we were not able to process transactions for a monthWe called our rep *** *** many times which he said he would come with the parts but never didWe finally gave up trying to contact everyone and had to go with another companyThey have breached our contract because they failed to provide us with service, therefore we stopped with our monthly paymentsWe are prepared to go to court since we have plenty of statements and a police report supporting our caseThey are now requesting us to pay $which we will not payThey owe us $for the month of busi
I started off 10-with SBGA only because I was promised they could save me money on credit card processingThrough my business checking account I received several feesI was never told about themI contacted them and was belittled by a guy named Juan with no helpI then contacted the
The sales person ZackHe stated he was not used to putting in so much time to helpI finally figured out I wasn't dealing with SBGAVery confusingFirst Data was the company who was charging meFrom the very beginning I was overcharged and had been dealing with sneaky misc feesI let them know I wasn't happy only to be told there were thousands of dollars worth of fees I would have to pay
I have spent a lot of time and emotion dealing with this companyIf any other business owners are reading this please do your research when it comes to credit card processing companies
I launched my window tinting business around September of and I needed to signup with a bank to manage my financesSo what would be a better choice than the bank you personally bank with? In my case I was a happy Wells Fargo customer for years and I decided to use themAfter awhile I received a phone call from a Merchant Services banker named *** originally from the Wells Fargo branch on *** and she offered me a solution for credit card processingShe had come in the next couple days during my work hours and sat in my office and tried to inform me about what she doesNow, being a new business, I obviously don't want to end up in any contracts, because If I didnt like the product I would return itShe kept boasting and boasting about how great their customer service was, and made me feel like they are a very reliable choice to go with, considering Wells Fargo is my personal bank, it made it easier for me to say yesNow with that being said, I made it very clear that I
I have been going back and forth with money network for months now trying to get my financial aid refun and they always find a way to turn you to someone else or not pick up the phoneThey keep saying they have reset my account or sent out my check when they haven'tThat is my financial aid that I need for books and classes next semester and they haven't been helpful at all
Product_Or_Service: Financial Aid Refund
The Home Sleep Clinic and CPAP home businesses shut down more than a year, this company continue to charge my bank account despite of I called and terminate the service, after I closed the account they sent me a threatening letters to continue pay foreveror they will charge me over $They have never asked me to send the equipment before despite of I terminated the service, I have no problem sending the equipment since I stopped using them a year ago
On January I loaded money on my card and my balance was supposed to be like close to $when I went on my break at work and tried to purchase something off my card it denied it when I just loaded money on my card so I called money network to find out what was going on with my account they told me that someone been using my card since the beginning of January through PayPal which I don't know anything about so they told me to cancel the card and file a disbute which I have so the representative told me that my money was going to be put back in 7-days I called today and they said my claim was denied and I will have to fill out an appeal when it's not my fault PayPal tried to put my money back but they saying the type of card it is it don't let you put money back on there so I have to file a disbute with the company and I did I didn't get my money back or no help that's why I'm here
This company has made promises on reduced merchant services fees We were sent leased equipment (that I wasn't even aware I was leasing), that was not even compatible with my current stores equipment The company continued to charge me a monthly fee for this equipment, when it hadn't even been taken out of the box I spent over an hour on the phone with technical support who was unable to hook up our equipment to our in store WiFi, so we continued to use our old equipment, which incurred higher fees as part of First Data merchant services because without their leased equipment hooked up, we were not able to take advantage of lower rates associated with debit pin pad processingOur business has since closed, and as a courtesy I have contacted the company to return their "leased" equipment (still brand new in the box) and am told I am now personally liable to pay the $fee a month for the next months (nearly $5,000) in total....for $worth of equipment I have never use
I currently have a collection from FIRST DATA MERCHANT SERVICES on my credit report for $I have contacted this company regarding this matter and received no helpI have asked for details regarding this account and this company is unwilling to provide me with information of this collection
First Data had a problem processing one of my chargesWith no communication they canceled my online credit card and sent me a collection notice
On 2/16/I got home from work and checked my mail to find a collection notice from First DataApparently they could not process one of my paymentsSo, they cancelled my service and sent me a collection notice
This is poor customer service and very unprofessional I am paying for the service this is not freeThey have my phone number and my emailThey can take time to send me a collection notice but not a phone call
I know first data is the largest credit card processing company in AmericaThey created the system that we use today, but no phone callI am a small company that was referred to them from GodaddyI am going to voice my concerns with them also
I know this is my fault at the end of the dayBut I feel my voice needs to be heardThe people on the phone don't want to hear my concernsSo I chose this avenue to vo
I stopped using this company in May of I canceled and they continued to collect money from my bank account
I canceled again in August and started calling monthly in September, Adam et
Each time I was told they would cancel and stop taking money
October promised to fix and refundJack ext ***
November promised again and guarenteed I no had an account and payments would stop and refunds would be issuedJack ext ***
December Abby ext *** told me my account was closed, he didndt understand why I was still being charged Blamed it on a Julie Convinced me to take refunds the month of December so that no one got fired over my case Convinced me that refunds would be made
January - Called Abby and told him no only did I not get a refund but they took out yet another payment When I told him I would be filing a complaint he said I would get no refund if I filed
I am owed $ for May- January
Product_Or_Service: credit card payment
Account_Number:
First Data has not deposited an American Express transaction to my bank account for over days nowThey have given me the run aroundI have over emails, phone calls & forms I have filled out doing what they ask me to do & I keep getting the same response that it will be only a few days moreI'm a small business & really need this moneyCan someone please help?
Product_Or_Service: Merchant Service
First Data sent my account to the collections dept for a charge that was to be covered in their Veterans programHas bee a month with no solution
Using the First Data Salutes program for Military Veterans I was to receive a free Clover Point of Sale MachineThe salesman (***) told me the amount on the contract was for "admin purposes"A month later I received a letter from their collections dept stated that I owed $800+ for the terminal plus late feesAfter contacting several people I spoke to his supervisor (*** ***) and I was told that she would call me back in about daysafter a week I called her back and left a message and received no return call, after another week I called again, same resultNone of the departments can work together to resolve this issue and so far has go on over a monthWithout a resolution this can adversely affect my credit rating
This is a credit card processing serviceThey called me several times, each time assuring me that they would charge a fee of $a month and in so doing would only charge 1% on all credit card transactions I was also told by this person that through their service Clients could make direct payments through my business website Also, I let them know most of my trans actions were done over the phone, but it would be better if they could be done over my website, and they assured me over and over again that with the $monthly charge I would never be charged more than 1% per transaction and they had the service in place for linking my web clients to
Their payment serviceAll of this was inaccurate, deceitful information to get my business The merchant service company I had currently been working at the time of their sales pitch with were charging an average of 2.5%First Data assured me that no card would ever be charged more then 1%This company got me to sign a two-year contrac
I received my merchant statement of February, which reflected a charged back in the amount of $I contacted charged back department for resolving the issueI was informed that a customer called their debit card company *** for a refund of $for cancellationMy business is a nail salon which only charged customer after performing requested service, so cancellation is not applicableFirst Data customer service agent suggested me to fax in a written letter to explain the situation without providing me any specific instructions as well as required documentation.In statement of March, 2018, I saw the same charged back amount on my accountWhen I contacted the charged back department again, the agents clearly informed me that the case was closed in the customer favor due to lacking of the receipt which I still haveIf the Customer service agent told me the receipt is required, I would definitely send it along with the written letter in the first time.Cus
I signed up for Wells Fargo Merchant services last year and was subsequently entered into a leasing agreement with this business for the credit card terminal I needed After only two uses and about months of payments which far exceeded the credit card revenue I collected I tried to cancel It was then that I wa told I could either continue to pay full price every month, pay in full in one lump sum, or go find someone myself that needed a terminal Ohh, and even if I found someone that needed a terminal, I would be responsible if they didn't pay for the next two years! Wow! I sold cars for a living and even with cars if you transfer a lease you have transferred the lease This company has a very unfavorable contract towards businesses and the vendor they used in this case, Wells Fargo, hid the terms very well The least this company could have done is helped me get this to another business to use and take over the payments Now I am going to just blast my story across the internet and if I can impact so much as one lease, it cost first data more than it was worth to choke me out
Investment in businesses requesting cash advances and or credit card terminalsInvestment made August, Was to receive percentage of loan or cash advances, set dollar amount for each credit card terminal and percentage of total monthly amount charged on each terminalWas told normally within to days total investment would be returned, would help to set up a business LLC, secure a LLC credit card, set up web page and help set up a trust account.Investment sent to two different addressesThere was to be businesses contacted for my investment in days, if no income company would contact another businesses without cost to me.To date have not received a single payment and none of the business promises have been done They no longer accept calls from me, have made many calls and left messages with no return calls I was told in January there was $140,shown in my accountInn January was told I had to close my IRA account, asked why because a person could hav
Company continues to charge unauthorized fees to my accountFirst Data has failed to refund fees
even thou they have been made aware of the problem
Approximately dollars in unjustified fees
have not been refundedI have spent hours on the phone attempting to resolve the improper fee issue with first dataThey sometimes agree to correct the issues but then resume the fees a couple of months laterTheir customer service is terrible and it is difficult to find a POC in there office who can resolve fee matters
Sent in letter of Dispute to First Data Merchant Services asking to verify this debt on April 11th VIA Certified Mail with proof of signature dated on April 14th First Data Merchant Services had days to verify this debt and mark my credit reports as disputed however I received no response from them and credit report was not markedI am demanding that this item be immediately be removed from all credit bureaus for failing to provide validation of debt
The company I worked for used payroll services through this company, they closed my account without telling me and I've spent two months trying to get them to send the remaining balance to me, they finally sent me a check, and no one will cash itI've made at least ten phone calls and waited on hold for a total of about eight hours trying to speak to a supervisor
I filled out a document to return my money that was taken off my cardFirst of all, they sent the forms a month later, after I had to call twice moreThen the operator misunderstood what I said to herShe put the wrong complaint down and now they say that I didn't put my compaint in in timeBut they took their time sending the forms and then the operator misunderstood what I was saying.Product_Or_Service: CurrencyAccount_Number:***
We are were leasing a clover credit card machine with CitibankWe had a break in on January 09, and the robbers stole the register, printer, and wiresWe contacted first data, Citibank, and clover to ask for replacementsWe did not mind paying for the replacements since the machine was insured with our insuranceHowever we waited a month and the company never sent us a replacementWe lost many clients because we were not able to process transactions for a monthWe called our rep *** *** many times which he said he would come with the parts but never didWe finally gave up trying to contact everyone and had to go with another companyThey have breached our contract because they failed to provide us with service, therefore we stopped with our monthly paymentsWe are prepared to go to court since we have plenty of statements and a police report supporting our caseThey are now requesting us to pay $which we will not payThey owe us $for the month of busi
I started off 10-with SBGA only because I was promised they could save me money on credit card processingThrough my business checking account I received several feesI was never told about themI contacted them and was belittled by a guy named Juan with no helpI then contacted the
The sales person ZackHe stated he was not used to putting in so much time to helpI finally figured out I wasn't dealing with SBGAVery confusingFirst Data was the company who was charging meFrom the very beginning I was overcharged and had been dealing with sneaky misc feesI let them know I wasn't happy only to be told there were thousands of dollars worth of fees I would have to pay
I have spent a lot of time and emotion dealing with this companyIf any other business owners are reading this please do your research when it comes to credit card processing companies
I launched my window tinting business around September of and I needed to signup with a bank to manage my financesSo what would be a better choice than the bank you personally bank with? In my case I was a happy Wells Fargo customer for years and I decided to use themAfter awhile I received a phone call from a Merchant Services banker named *** originally from the Wells Fargo branch on *** and she offered me a solution for credit card processingShe had come in the next couple days during my work hours and sat in my office and tried to inform me about what she doesNow, being a new business, I obviously don't want to end up in any contracts, because If I didnt like the product I would return itShe kept boasting and boasting about how great their customer service was, and made me feel like they are a very reliable choice to go with, considering Wells Fargo is my personal bank, it made it easier for me to say yesNow with that being said, I made it very clear that I
I have been going back and forth with money network for months now trying to get my financial aid refun and they always find a way to turn you to someone else or not pick up the phoneThey keep saying they have reset my account or sent out my check when they haven'tThat is my financial aid that I need for books and classes next semester and they haven't been helpful at all
Product_Or_Service: Financial Aid Refund
The Home Sleep Clinic and CPAP home businesses shut down more than a year, this company continue to charge my bank account despite of I called and terminate the service, after I closed the account they sent me a threatening letters to continue pay foreveror they will charge me over $They have never asked me to send the equipment before despite of I terminated the service, I have no problem sending the equipment since I stopped using them a year ago
On January I loaded money on my card and my balance was supposed to be like close to $when I went on my break at work and tried to purchase something off my card it denied it when I just loaded money on my card so I called money network to find out what was going on with my account they told me that someone been using my card since the beginning of January through PayPal which I don't know anything about so they told me to cancel the card and file a disbute which I have so the representative told me that my money was going to be put back in 7-days I called today and they said my claim was denied and I will have to fill out an appeal when it's not my fault PayPal tried to put my money back but they saying the type of card it is it don't let you put money back on there so I have to file a disbute with the company and I did I didn't get my money back or no help that's why I'm here
This company has made promises on reduced merchant services fees We were sent leased equipment (that I wasn't even aware I was leasing), that was not even compatible with my current stores equipment The company continued to charge me a monthly fee for this equipment, when it hadn't even been taken out of the box I spent over an hour on the phone with technical support who was unable to hook up our equipment to our in store WiFi, so we continued to use our old equipment, which incurred higher fees as part of First Data merchant services because without their leased equipment hooked up, we were not able to take advantage of lower rates associated with debit pin pad processingOur business has since closed, and as a courtesy I have contacted the company to return their "leased" equipment (still brand new in the box) and am told I am now personally liable to pay the $fee a month for the next months (nearly $5,000) in total....for $worth of equipment I have never use
I currently have a collection from FIRST DATA MERCHANT SERVICES on my credit report for $I have contacted this company regarding this matter and received no helpI have asked for details regarding this account and this company is unwilling to provide me with information of this collection
First Data had a problem processing one of my chargesWith no communication they canceled my online credit card and sent me a collection notice
On 2/16/I got home from work and checked my mail to find a collection notice from First DataApparently they could not process one of my paymentsSo, they cancelled my service and sent me a collection notice
This is poor customer service and very unprofessional I am paying for the service this is not freeThey have my phone number and my emailThey can take time to send me a collection notice but not a phone call
I know first data is the largest credit card processing company in AmericaThey created the system that we use today, but no phone callI am a small company that was referred to them from GodaddyI am going to voice my concerns with them also
I know this is my fault at the end of the dayBut I feel my voice needs to be heardThe people on the phone don't want to hear my concernsSo I chose this avenue to vo
I stopped using this company in May of I canceled and they continued to collect money from my bank account
I canceled again in August and started calling monthly in September, Adam et
Each time I was told they would cancel and stop taking money
October promised to fix and refundJack ext ***
November promised again and guarenteed I no had an account and payments would stop and refunds would be issuedJack ext ***
December Abby ext *** told me my account was closed, he didndt understand why I was still being charged Blamed it on a Julie Convinced me to take refunds the month of December so that no one got fired over my case Convinced me that refunds would be made
January - Called Abby and told him no only did I not get a refund but they took out yet another payment When I told him I would be filing a complaint he said I would get no refund if I filed
I am owed $ for May- January
Product_Or_Service: credit card payment
Account_Number:
First Data has not deposited an American Express transaction to my bank account for over days nowThey have given me the run aroundI have over emails, phone calls & forms I have filled out doing what they ask me to do & I keep getting the same response that it will be only a few days moreI'm a small business & really need this moneyCan someone please help?
Product_Or_Service: Merchant Service
First Data sent my account to the collections dept for a charge that was to be covered in their Veterans programHas bee a month with no solution
Using the First Data Salutes program for Military Veterans I was to receive a free Clover Point of Sale MachineThe salesman (***) told me the amount on the contract was for "admin purposes"A month later I received a letter from their collections dept stated that I owed $800+ for the terminal plus late feesAfter contacting several people I spoke to his supervisor (*** ***) and I was told that she would call me back in about daysafter a week I called her back and left a message and received no return call, after another week I called again, same resultNone of the departments can work together to resolve this issue and so far has go on over a monthWithout a resolution this can adversely affect my credit rating
This is a credit card processing serviceThey called me several times, each time assuring me that they would charge a fee of $a month and in so doing would only charge 1% on all credit card transactions I was also told by this person that through their service Clients could make direct payments through my business website Also, I let them know most of my trans actions were done over the phone, but it would be better if they could be done over my website, and they assured me over and over again that with the $monthly charge I would never be charged more than 1% per transaction and they had the service in place for linking my web clients to
Their payment serviceAll of this was inaccurate, deceitful information to get my business The merchant service company I had currently been working at the time of their sales pitch with were charging an average of 2.5%First Data assured me that no card would ever be charged more then 1%This company got me to sign a two-year contrac
I received my merchant statement of February, which reflected a charged back in the amount of $I contacted charged back department for resolving the issueI was informed that a customer called their debit card company *** for a refund of $for cancellationMy business is a nail salon which only charged customer after performing requested service, so cancellation is not applicableFirst Data customer service agent suggested me to fax in a written letter to explain the situation without providing me any specific instructions as well as required documentation.In statement of March, 2018, I saw the same charged back amount on my accountWhen I contacted the charged back department again, the agents clearly informed me that the case was closed in the customer favor due to lacking of the receipt which I still haveIf the Customer service agent told me the receipt is required, I would definitely send it along with the written letter in the first time.Cus
I signed up for Wells Fargo Merchant services last year and was subsequently entered into a leasing agreement with this business for the credit card terminal I needed After only two uses and about months of payments which far exceeded the credit card revenue I collected I tried to cancel It was then that I wa told I could either continue to pay full price every month, pay in full in one lump sum, or go find someone myself that needed a terminal Ohh, and even if I found someone that needed a terminal, I would be responsible if they didn't pay for the next two years! Wow! I sold cars for a living and even with cars if you transfer a lease you have transferred the lease This company has a very unfavorable contract towards businesses and the vendor they used in this case, Wells Fargo, hid the terms very well The least this company could have done is helped me get this to another business to use and take over the payments Now I am going to just blast my story across the internet and if I can impact so much as one lease, it cost first data more than it was worth to choke me out
Investment in businesses requesting cash advances and or credit card terminalsInvestment made August, Was to receive percentage of loan or cash advances, set dollar amount for each credit card terminal and percentage of total monthly amount charged on each terminalWas told normally within to days total investment would be returned, would help to set up a business LLC, secure a LLC credit card, set up web page and help set up a trust account.Investment sent to two different addressesThere was to be businesses contacted for my investment in days, if no income company would contact another businesses without cost to me.To date have not received a single payment and none of the business promises have been done They no longer accept calls from me, have made many calls and left messages with no return calls I was told in January there was $140,shown in my accountInn January was told I had to close my IRA account, asked why because a person could hav
Company continues to charge unauthorized fees to my accountFirst Data has failed to refund fees
even thou they have been made aware of the problem
Approximately dollars in unjustified fees
have not been refundedI have spent hours on the phone attempting to resolve the improper fee issue with first dataThey sometimes agree to correct the issues but then resume the fees a couple of months laterTheir customer service is terrible and it is difficult to find a POC in there office who can resolve fee matters
Sent in letter of Dispute to First Data Merchant Services asking to verify this debt on April 11th VIA Certified Mail with proof of signature dated on April 14th First Data Merchant Services had days to verify this debt and mark my credit reports as disputed however I received no response from them and credit report was not markedI am demanding that this item be immediately be removed from all credit bureaus for failing to provide validation of debt
The company I worked for used payroll services through this company, they closed my account without telling me and I've spent two months trying to get them to send the remaining balance to me, they finally sent me a check, and no one will cash itI've made at least ten phone calls and waited on hold for a total of about eight hours trying to speak to a supervisor
I filled out a document to return my money that was taken off my cardFirst of all, they sent the forms a month later, after I had to call twice moreThen the operator misunderstood what I said to herShe put the wrong complaint down and now they say that I didn't put my compaint in in timeBut they took their time sending the forms and then the operator misunderstood what I was saying.Product_Or_Service: CurrencyAccount_Number:***