Ensure a Company delivers what they promiseUpon signing a Lease Contract with First Data, expect to be disappointed with poor service and equipment
This statement is regarding FIRST DATA MERCHANT SVSI agreed to a lease contract for a Point of Sale system for my businessNeeded one to help grow my business by providing more sales information and other business functionsHad problems from the beginning with installation and not to mention the computer program was outdated and the customer support was poorI leased for over a year and it sat in front and used less than a month I asked for more help, and of course received noneJanuary I decided to stop all payment because this leased computer offered zero benefit to my business and First Data offered zero helpA few months later, First Data called me to try and settle thisI received more calls then versus while I was a paying client asking for assistanceWe did not resolve the matter, but they threatened to mess up my
Nov 28, I (***) answered a phone call from Direct Processors out of Vancouver, WashingtonThe salesman (***) explained in detail that his processing company would save my business $1000's of dollars if I switched to his processing companyI have been in business for years and I (***) understand credit card processing very well.*** told me I would ONLY pay a total of 1% + $+ 10cents per transactionI specifically asked him, "Will that be all credit card interchange fees + 1%? And he said, "No, you will only pay a total of 1% + $+ cents per transactionWe talked for hours!I asked him over and over if my total out of pocket was only going to be 1% + $+ cents per transactionsAnd his answer every time was, "YES." I asked him what the $was for and he said well that's our commission and that is why I can give you a low rate of 1%He also said, "And if you stay with us for four years than I can even drop that $and you will o
Refused to cancel my TotalPay Card after requesting on 12/29/ Told I must wait months and pay monthly fees to cancel
I was employed with Lawrence Merchandising receiving my wages via Money Network's TotalPay Card I terminated my employment with this company I received a letter from Money Network stating they were upgrading my account to a premier account with an associated monthly fee I did not request this upgrade My balance on this card at this time was $ I received another letter stating they were now going to charge me per transaction, pin return and pin declineToday, at 12.00pm, I called Money Network requesting cancellation of this card The girl(quite difficult to understand) told me I had to wait months I told her I was not going to pay the monthly fees and wanted card cancelled She then stated I had to have employer cancel the card I explained to her I no longer worked for this company and the company was via email only She then told me my on
Misrepresentation and erroneous charges
In August of 2014, I purchase a dental practice in Florida As part of the venture, I signed up for merchant services with PNC Merchant services The merchant services offered were not clearly presented by the PNC service representative The services were presented as services provided by PNC Merchant Services It was never made clear that PNC subcontracted with an independent company called First Data Global In my transaction to receive merchant services, I only dealt with a PNC representative
In November 2016, my dental practice went out of business, which left me on the verge of personal bankruptcy As a result a settlement agreement was reach with the bank to write off the remaining loan balance, as the business was sold at a significant loss The debit/credit card machine was returned to First Data via USPS delivery confirmation First Data was informed that the dental practice was no longer in business and that all equipment
I cancelled service with this company in under hours, and have been billed 534.55.I had to call multiple times, they said they would keep charging me, even though they cancelled my account, and won't close my account or quit billing meI did not use their service at all and do not wish to use them everTheir phone numbers and emails don't work or no one answers my requests and calls
Product_Or_Service: Cash transaction services
Order_Number: XXXXXXXXXXXX
Account_Number: XXXXXXXXXXXX
I contacted a lady by the name of *** *** sometimes in the beginning of March who is an independent sales agent for First Data card processingShe was very eager to open my online processing account as a third party processorShe asked me to send by email all my business info and the types of business I doI sent her everything including bank statements and whatever they asked from meAt first she told me the underwriter will review everything and let me knowA week pass I got an email asking me to provide info about my bank, I feel I already done that, I was told my bank is in a different country I said no, my bank is right down the streetI called *** she said oh is just preliminary check am sure you'll be fineA week later I got an email to say I was approvedI spoke with someone name *** in the support department called me to say welcome I can process paymentAt first I asked *** who process their payment? she said Wells Fargo, I said I do not like them and she sa
There were so many addresses for this business, this review is going for allIt doesn't matter which location you choose, you will ALWAYS get someone from the Philippines, not an American accented personOh, well, I see I only have a few characters left in which I am allowedThat will NEVER be enoughThis business has allowed $to be charged to my account for purchases made in a *** *** in Taylor, Michigan and I live in Greenville, NC and never been to Taylor, MichiganWhile working at a *** *** in Greenville, NC, my payroll money card issued by ***, obviously controlled by MoneyBank, was compromised on December 14, I attempted to purchase food at my place of employment (with my Manager taking my order) and my card was declined for $I at that very second checked my account and saw what had happened just minutes beforeI immediately (within minutes) contacted MoneyNetworkThere was a $charge that was pending still and they assured m
This is a company that my pay used to be applied to a debit card simply put they are blocking me from my money
I first realized there was a problem in September when I tried to access the money on my card as it was to expire soonWhen I called for my balance I was told that I had $available so I went to a machine to draw it out and the card said funds unavailableSo I called Money Network and they said because I hadn't used it in a while it was deactivatedSince it was close to expiration they told me to send them a fax with my new address copy of my drivers liscense and piece of mailMy drivers liscence showed an old address so they required a note with my sgnature Ok well they never sent a new card and after speaking to human resourses at work they told me they did not have permission to deactivate my card I next decided to get future pay done direct deposit to my bank accountI took Money network weeks to release my account so more pay got applied to the deactivated
I requested a replacement debit card be sent to me and at the time I was told that it would take the usual 7-business days for it to arriveI waited over weeks before I called to ask the status and I was then told that there was an issue with shipping and that my card had shipped just day before and they had no idea when it would arrive and that they needed to order me another cardI was lied to by supervisor *** to provide last name initial) saying that they had no idea that there was a shipping issue at the time I called when another representative had already said they'd known for over weeks, which could've been told to me at the time I requested a new cardThe initial card then arrived but of course it's cacell because they ordered me a second card, I then called to ask if I could keep the card I received, they said no but that there would be a money network check in the envelope that I could use to acces my funds and of course there was notSo this puts me at
I was charged $for services which I do not nor never hadI use VistaPrint.com for my merchant and websiteThis charge is fraud
My regions checking account was charged $on March 14thXXXXXXXXXXXXXXX WELLS FARGO BANK NA *** *** *** *** as shown on my statementThis is a chargeI use VistaPrint.com for my website and have never even heard of First Data Merchant Services until todayI have and never will use this serviceI demand they refund my money and pay the overdraft fee they causedThis is theftI have viewed many complaints about this service charging unknowing peopleHow they got my information I don't know but it was not given out
Fraud on my checking account
On April,14,someone was able to make a duplicate of my card and make an in store purchase at a Walmart in Columbia,SCThis is the second time this has happened to this account since JanuaryAt this point I think it clearly has to do with security on there end, as I am in possession of said debit card it was not lost or stolenI was told I would have to wait a total time of Business days to get the money back I need this money to pay bills and day to day living expensesWHen I called the customer service number on the back of the card I was told that the fraud department did not give there phone numberI would like an explanation as to why this happened and my money back as soon as possible
On the 28th of december your company pushed through a security patch updateI have Revention Inc as my Point of Sale software in my restaurantBecause you pushed this security patch update through they are charging me $1,about to update my terminals at one store and terminals at another storeAll my credit cards that went through earlier in the day before this was pushed through never got batched out at the end of the night and are just sitting in my system and won't go through until the update is completeMy customers received their food but I am not going to receive my moneyThis has to be illegalI have obviously contacted my Point of Sale company Revention Inc out of Houston Texas but they are saying this is your faultI don't know what to do about the credit cards that are sitting in my system and I don't have 1,to pay out to get my system updatedSo I would like to know what you are planning to do to fix this situationNext step for me if nothing is done
We have sold our business, no longer need merchant servicesThey are deducting from my account even when we haven't used and now can't cancel
We have used this service for a few yearsWe have sold our business and want to cancelThey are withdrawing from our account even though we don't use itI have called two different numbers and told to call another number which is either not in service or just a recordingI need to cancel but can't talk to anyone
I agree to a month to month contract with first data they are now telling me I am contracted to a year lease The sales rep *** *** assured me when I asked that the lease was month to month and could be cancelled at any time with no buy out for the equipment First data has told me I am in the lease for years I never agreed to this
This is my second complaint, with this company When we purchased their POS system And had relentless trouble with them trying to recover money that they were charging us for purchases when only was in our possessionFrom the purchase they opened a new account for us, while we already had one in place,and they never mentioned that they were going to do thisFirst noticed in March that they were charging us fee charges on accounts (the old & new), my wife told them at that time that they were doing this with every call that she had made in effort to rectify the other matter, telling them to drop one of the accounts so we have only one This too went on & on with each new statement, up until the last representative that we spoke with who Now say's, you have days to close your account, which is ridiculous because we have told them months ago to do just that and no one listened and we got passed around the room on the phone for hours, days weeks monthsOur intentions have b
Fraud Alert ! Do not do business with First Data Merchant Services
I sold both my businesses one on January 2nd and the other March 1st I Purchased my equipment so that I would not have a contract
When I called to cancel my account, I was told by the leasing department that I had to return the equipment event though I purchased it, I did so that they can stop my monthly billing
I sent them the UPS tracking number, they now show only items returned when I personally shipped the two terminals and two key pads that's items
Unfortunately I had to repossess the business I sold in January, I called them to reactivate my account and I'm being told that I can not reactivate this account because I returned the equipment, however they keep charging me the monthly leasing paymentWTH , is this a scam ?
In regards to the business I sold March 1st, I told the new owner that I would transfer my lease from the other business so that they can take over the lease
Now I'm be
First Data contacted me by email with an offer for a new debit card system
Upon being presented with this offer my sales rep *** clearly stated there was a days trial period in which it could be cancelled at no chargeUpon reviewing the document I noticed the verbal day trial had become a day trial
Upon receiving the machine and following the installation instructions it became clear that this system does not function correctlyI then called the technical support option through the provided customer service number and was given very little assistanceI was then told I would be sent a wireless terminal (this is the product I was originally told I was being given) but this never happened
I then spent the next four weeks contacting them in hopes off resolving this situation and having the equipment picked upWith each customer service rep I spoke with this situation became more frustrating and time consumingThe tone and attitude of the service reps I spoke wi
We were approached by Mr*** *** purporting to be the Vice President of Quantum Merchant Sevices, to open a credit card processing accountWe agreed to an account with Quantum using First Data as the processor, however MrNdiaye also opened a 2nd account without our knowledge with Merchant Lynx, again using First Data as the processorFirst Data is now asking for $payment, which we negotiated down to $1500, and threatening us with legal action, for breaking the 2nd contract that was fraudulently set upFirst Data continues to take contracts from this convicted felon, knowing that he is setting up fake contracts
Account_Number: Lease # XXX-XXXXXXX-
I have had a prepaid account with this company for more that years, I have never had an issue until, someone tried to steal money from out of my accountThe company placed a fraud hold on my account holding up the money that was stolen and my direct deposit My card was canceled so I am unable to access any of my paycheck THis happened on 9/7/ I have been going round and round with this company to release my money I have changed my banking information so future checks will never go into this account=, However every rep that I speak to tells me the same thing and still I have not gotten any closer to getting my moneyI was told to send a dispute form in, Did that, I was told to write a letter asking for my account to be closed, did that Each time I call they tell me to wait another 7-daysTHis is my paycheckI live check to check.., This issue has caused me to lose my car, because I was suppose to make payment on itMy rent is late,, MY electric I have to
I was given a day trial of the Clover Station and an IBM Printer
Our rep, Greg Masood stated that if we wanted to end the trial to "let him know and he would get us out of it"A few days before the end of the "Trial" we notified him and he never responded until AFTER the trial had endedWe then were referred to First Data Merchant ServicesAfter several calls over days and 10+ reps involved we were told that they would let us out of the lease because of the situationWe were given shipping labels (call tags) to ship our items backThen a few days later we were called by collectionsI told them our lease had been terminated and they said that was not the caseI then was transferred to First Data Global Leasing who stated that First Data Merchant Services does not have the authority to terminate the leaseI was transferred to a supervisor after being hung up on by several rude associatesThe supervisor could not help so she had her manager call me the next dayThe manag
Ensure a Company delivers what they promiseUpon signing a Lease Contract with First Data, expect to be disappointed with poor service and equipment
This statement is regarding FIRST DATA MERCHANT SVSI agreed to a lease contract for a Point of Sale system for my businessNeeded one to help grow my business by providing more sales information and other business functionsHad problems from the beginning with installation and not to mention the computer program was outdated and the customer support was poorI leased for over a year and it sat in front and used less than a month I asked for more help, and of course received noneJanuary I decided to stop all payment because this leased computer offered zero benefit to my business and First Data offered zero helpA few months later, First Data called me to try and settle thisI received more calls then versus while I was a paying client asking for assistanceWe did not resolve the matter, but they threatened to mess up my
Nov 28, I (***) answered a phone call from Direct Processors out of Vancouver, WashingtonThe salesman (***) explained in detail that his processing company would save my business $1000's of dollars if I switched to his processing companyI have been in business for years and I (***) understand credit card processing very well.*** told me I would ONLY pay a total of 1% + $+ 10cents per transactionI specifically asked him, "Will that be all credit card interchange fees + 1%? And he said, "No, you will only pay a total of 1% + $+ cents per transactionWe talked for hours!I asked him over and over if my total out of pocket was only going to be 1% + $+ cents per transactionsAnd his answer every time was, "YES." I asked him what the $was for and he said well that's our commission and that is why I can give you a low rate of 1%He also said, "And if you stay with us for four years than I can even drop that $and you will o
Refused to cancel my TotalPay Card after requesting on 12/29/ Told I must wait months and pay monthly fees to cancel
I was employed with Lawrence Merchandising receiving my wages via Money Network's TotalPay Card I terminated my employment with this company I received a letter from Money Network stating they were upgrading my account to a premier account with an associated monthly fee I did not request this upgrade My balance on this card at this time was $ I received another letter stating they were now going to charge me per transaction, pin return and pin declineToday, at 12.00pm, I called Money Network requesting cancellation of this card The girl(quite difficult to understand) told me I had to wait months I told her I was not going to pay the monthly fees and wanted card cancelled She then stated I had to have employer cancel the card I explained to her I no longer worked for this company and the company was via email only She then told me my on
Misrepresentation and erroneous charges
In August of 2014, I purchase a dental practice in Florida As part of the venture, I signed up for merchant services with PNC Merchant services The merchant services offered were not clearly presented by the PNC service representative The services were presented as services provided by PNC Merchant Services It was never made clear that PNC subcontracted with an independent company called First Data Global In my transaction to receive merchant services, I only dealt with a PNC representative
In November 2016, my dental practice went out of business, which left me on the verge of personal bankruptcy As a result a settlement agreement was reach with the bank to write off the remaining loan balance, as the business was sold at a significant loss The debit/credit card machine was returned to First Data via USPS delivery confirmation First Data was informed that the dental practice was no longer in business and that all equipment
I cancelled service with this company in under hours, and have been billed 534.55.I had to call multiple times, they said they would keep charging me, even though they cancelled my account, and won't close my account or quit billing meI did not use their service at all and do not wish to use them everTheir phone numbers and emails don't work or no one answers my requests and calls
Product_Or_Service: Cash transaction services
Order_Number: XXXXXXXXXXXX
Account_Number: XXXXXXXXXXXX
I contacted a lady by the name of *** *** sometimes in the beginning of March who is an independent sales agent for First Data card processingShe was very eager to open my online processing account as a third party processorShe asked me to send by email all my business info and the types of business I doI sent her everything including bank statements and whatever they asked from meAt first she told me the underwriter will review everything and let me knowA week pass I got an email asking me to provide info about my bank, I feel I already done that, I was told my bank is in a different country I said no, my bank is right down the streetI called *** she said oh is just preliminary check am sure you'll be fineA week later I got an email to say I was approvedI spoke with someone name *** in the support department called me to say welcome I can process paymentAt first I asked *** who process their payment? she said Wells Fargo, I said I do not like them and she sa
There were so many addresses for this business, this review is going for allIt doesn't matter which location you choose, you will ALWAYS get someone from the Philippines, not an American accented personOh, well, I see I only have a few characters left in which I am allowedThat will NEVER be enoughThis business has allowed $to be charged to my account for purchases made in a *** *** in Taylor, Michigan and I live in Greenville, NC and never been to Taylor, MichiganWhile working at a *** *** in Greenville, NC, my payroll money card issued by ***, obviously controlled by MoneyBank, was compromised on December 14, I attempted to purchase food at my place of employment (with my Manager taking my order) and my card was declined for $I at that very second checked my account and saw what had happened just minutes beforeI immediately (within minutes) contacted MoneyNetworkThere was a $charge that was pending still and they assured m
This is a company that my pay used to be applied to a debit card simply put they are blocking me from my money
I first realized there was a problem in September when I tried to access the money on my card as it was to expire soonWhen I called for my balance I was told that I had $available so I went to a machine to draw it out and the card said funds unavailableSo I called Money Network and they said because I hadn't used it in a while it was deactivatedSince it was close to expiration they told me to send them a fax with my new address copy of my drivers liscense and piece of mailMy drivers liscence showed an old address so they required a note with my sgnature Ok well they never sent a new card and after speaking to human resourses at work they told me they did not have permission to deactivate my card I next decided to get future pay done direct deposit to my bank accountI took Money network weeks to release my account so more pay got applied to the deactivated
I requested a replacement debit card be sent to me and at the time I was told that it would take the usual 7-business days for it to arriveI waited over weeks before I called to ask the status and I was then told that there was an issue with shipping and that my card had shipped just day before and they had no idea when it would arrive and that they needed to order me another cardI was lied to by supervisor *** to provide last name initial) saying that they had no idea that there was a shipping issue at the time I called when another representative had already said they'd known for over weeks, which could've been told to me at the time I requested a new cardThe initial card then arrived but of course it's cacell because they ordered me a second card, I then called to ask if I could keep the card I received, they said no but that there would be a money network check in the envelope that I could use to acces my funds and of course there was notSo this puts me at
I was charged $for services which I do not nor never hadI use VistaPrint.com for my merchant and websiteThis charge is fraud
My regions checking account was charged $on March 14thXXXXXXXXXXXXXXX WELLS FARGO BANK NA *** *** *** *** as shown on my statementThis is a chargeI use VistaPrint.com for my website and have never even heard of First Data Merchant Services until todayI have and never will use this serviceI demand they refund my money and pay the overdraft fee they causedThis is theftI have viewed many complaints about this service charging unknowing peopleHow they got my information I don't know but it was not given out
Fraud on my checking account
On April,14,someone was able to make a duplicate of my card and make an in store purchase at a Walmart in Columbia,SCThis is the second time this has happened to this account since JanuaryAt this point I think it clearly has to do with security on there end, as I am in possession of said debit card it was not lost or stolenI was told I would have to wait a total time of Business days to get the money back I need this money to pay bills and day to day living expensesWHen I called the customer service number on the back of the card I was told that the fraud department did not give there phone numberI would like an explanation as to why this happened and my money back as soon as possible
On the 28th of december your company pushed through a security patch updateI have Revention Inc as my Point of Sale software in my restaurantBecause you pushed this security patch update through they are charging me $1,about to update my terminals at one store and terminals at another storeAll my credit cards that went through earlier in the day before this was pushed through never got batched out at the end of the night and are just sitting in my system and won't go through until the update is completeMy customers received their food but I am not going to receive my moneyThis has to be illegalI have obviously contacted my Point of Sale company Revention Inc out of Houston Texas but they are saying this is your faultI don't know what to do about the credit cards that are sitting in my system and I don't have 1,to pay out to get my system updatedSo I would like to know what you are planning to do to fix this situationNext step for me if nothing is done
We have sold our business, no longer need merchant servicesThey are deducting from my account even when we haven't used and now can't cancel
We have used this service for a few yearsWe have sold our business and want to cancelThey are withdrawing from our account even though we don't use itI have called two different numbers and told to call another number which is either not in service or just a recordingI need to cancel but can't talk to anyone
I agree to a month to month contract with first data they are now telling me I am contracted to a year lease The sales rep *** *** assured me when I asked that the lease was month to month and could be cancelled at any time with no buy out for the equipment First data has told me I am in the lease for years I never agreed to this
This is my second complaint, with this company When we purchased their POS system And had relentless trouble with them trying to recover money that they were charging us for purchases when only was in our possessionFrom the purchase they opened a new account for us, while we already had one in place,and they never mentioned that they were going to do thisFirst noticed in March that they were charging us fee charges on accounts (the old & new), my wife told them at that time that they were doing this with every call that she had made in effort to rectify the other matter, telling them to drop one of the accounts so we have only one This too went on & on with each new statement, up until the last representative that we spoke with who Now say's, you have days to close your account, which is ridiculous because we have told them months ago to do just that and no one listened and we got passed around the room on the phone for hours, days weeks monthsOur intentions have b
Fraud Alert ! Do not do business with First Data Merchant Services
I sold both my businesses one on January 2nd and the other March 1st I Purchased my equipment so that I would not have a contract
When I called to cancel my account, I was told by the leasing department that I had to return the equipment event though I purchased it, I did so that they can stop my monthly billing
I sent them the UPS tracking number, they now show only items returned when I personally shipped the two terminals and two key pads that's items
Unfortunately I had to repossess the business I sold in January, I called them to reactivate my account and I'm being told that I can not reactivate this account because I returned the equipment, however they keep charging me the monthly leasing paymentWTH , is this a scam ?
In regards to the business I sold March 1st, I told the new owner that I would transfer my lease from the other business so that they can take over the lease
Now I'm be
First Data contacted me by email with an offer for a new debit card system
Upon being presented with this offer my sales rep *** clearly stated there was a days trial period in which it could be cancelled at no chargeUpon reviewing the document I noticed the verbal day trial had become a day trial
Upon receiving the machine and following the installation instructions it became clear that this system does not function correctlyI then called the technical support option through the provided customer service number and was given very little assistanceI was then told I would be sent a wireless terminal (this is the product I was originally told I was being given) but this never happened
I then spent the next four weeks contacting them in hopes off resolving this situation and having the equipment picked upWith each customer service rep I spoke with this situation became more frustrating and time consumingThe tone and attitude of the service reps I spoke wi
We were approached by Mr*** *** purporting to be the Vice President of Quantum Merchant Sevices, to open a credit card processing accountWe agreed to an account with Quantum using First Data as the processor, however MrNdiaye also opened a 2nd account without our knowledge with Merchant Lynx, again using First Data as the processorFirst Data is now asking for $payment, which we negotiated down to $1500, and threatening us with legal action, for breaking the 2nd contract that was fraudulently set upFirst Data continues to take contracts from this convicted felon, knowing that he is setting up fake contracts
Account_Number: Lease # XXX-XXXXXXX-
I have had a prepaid account with this company for more that years, I have never had an issue until, someone tried to steal money from out of my accountThe company placed a fraud hold on my account holding up the money that was stolen and my direct deposit My card was canceled so I am unable to access any of my paycheck THis happened on 9/7/ I have been going round and round with this company to release my money I have changed my banking information so future checks will never go into this account=, However every rep that I speak to tells me the same thing and still I have not gotten any closer to getting my moneyI was told to send a dispute form in, Did that, I was told to write a letter asking for my account to be closed, did that Each time I call they tell me to wait another 7-daysTHis is my paycheckI live check to check.., This issue has caused me to lose my car, because I was suppose to make payment on itMy rent is late,, MY electric I have to
I was given a day trial of the Clover Station and an IBM Printer
Our rep, Greg Masood stated that if we wanted to end the trial to "let him know and he would get us out of it"A few days before the end of the "Trial" we notified him and he never responded until AFTER the trial had endedWe then were referred to First Data Merchant ServicesAfter several calls over days and 10+ reps involved we were told that they would let us out of the lease because of the situationWe were given shipping labels (call tags) to ship our items backThen a few days later we were called by collectionsI told them our lease had been terminated and they said that was not the caseI then was transferred to First Data Global Leasing who stated that First Data Merchant Services does not have the authority to terminate the leaseI was transferred to a supervisor after being hung up on by several rude associatesThe supervisor could not help so she had her manager call me the next dayThe manag