Youth Pro Football Source

We certainly apologize that the condition of the merchandise was in; our standard practice is to deliver new merchandise if the initial ones come defective and are returned The customer has since received a full refund

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is not true the dresser was never repair, I am stilling for the service to take place as 05/26/ Regards, [redacted]

We have been in communication with the customer and have informed them that we've ordered parts for their furniture as well as a replacement bar chairThe bar chair is currently ready and the customer can contact us at ###-###-#### to schedule a delivery for the chairWe thank the customer for their continued patience as we work to resolve this matter

We sincerely apologize for the customer's experienceObviously, we do not wish to upset to further upset customers who have had issues with their furnitureWe have recently contacted the customer and informed her that we're willing to exchange the siderails for free as a courtesyThe customer informed us that she wishes to cancel the entire orderAt this point, we cannot cancel the entire order since it's been in the customer's home for too longHowever, the option for the sideboard is still available should the customer want it

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The letter I brung to them had the card information on it stating that the account was charged off aka CLOSED Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Still, there is no indication as to who GBS is, or why they should be responsible No one from Regency Furniture has contacted me at allI do not have any contact information, names, telephone numbers, etcIf GBS is responsible, then why was I not informed of this a year ago? I need someone to contact me and let me know what my next steps are regarding this matter I purchased this item and an accompanying warranty from Regency Vague answers with no contact information or next steps are counter-productive and only drag this out longer My next step may be to contact the State of Maryland Office of the Attorney General Regards, [redacted] ***

There is absolutely no chance Regency will go to the customer and inspect the merchandise in the customer's home unless the customer is willing to pay an inspection feeOtherwise, as we've already stated a dozen or so times, since the customer picked up the merchandise, the customer will have to bring the merchandise back to the warehouse for inspection/repair/replacement

The customer can cancel her merchandise without any feesWe apologize for the delay

Unfortunately, we cannot yet address the customer's issues because we could not find the customer's information in our systemWe are more than happy to help if the customer could provide an invoice number or telephone number/name associated with the account

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Yes, the merchandise was received.The issue is that one of the items has already started to crack/split, in less than daysThey will not allow me to return the product., nor work with on lowering the payments.Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I have attached copies of the invoiceThe order is under my husband's name [redacted] and his phone number ###-###-####The invoice number is [redacted] .Regards, [redacted]

The address was verified - multiple times and in fact we sent this information to [redacted] (the company charged with sending these cards to customers)Be that as it may, we've contacted [redacted] again last week on the 21st and they've stated that they were unable to get in touch with the customer via telephoneWe're having them send out another gift card which should take business daysIf the customer doesn't receive anything in another weeks, they're urged to contact us again because at this point we're also quite interested in knowing why they're not receiving anything

We sincerely apologize for the check bouncing - as we stated, there was fraudulent activity which affected us directlyThis is what led to the check bouncing in the first placeHowever, the issues with that have been resolved, though, we understand none of this is the customer's faultTherefore, we offered to charge the $we owe for property damage directly back to the customer's card used during the purchaseThe customer can come into the store at any time and we will credit the amount backWe thank the customer for their patience during this time and hope this is a satisfactory solution

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: they do not tend to monitor that email address correctlyDid they verify the correct address as being [redacted] Regards, [redacted]

Customer must bring a letter from the bank stating that the card is no longer active (the letter has to specify which card is being used, specifically)This is consistent with our sales terms and rulesOtherwise, the refund can only be used as store credit onlyIf the customer does not wish to provide this letter, they are welcome to sending a letter to our board of directors - attention Mark S [redacted] - at [redacted] ***, Brandywine, MD

Although our policy is such that we make repairs first before exchanging the merchandise, we understand that the customer is quite upset about thisWe will exchange the damaged item for a new oneThe customer can call the customer service center at ###-###-#### and we'll schedule a delivery date to exchange the merchandise

The furniture has been cancelled as of 2/17, per customer's request

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have left several messages, they keep telling me that the person is unavailable, then I emailed the same person and they have not called me back nor responded to my emailThis is the problem with this CompanyThey are not taking responsibility for their actions Regards, [redacted]

We apologize for the inaccurate time frame given for the furniture's arrivalThat said, the furniture did come in within the 2-week period it normally takes for furniture to be delivered to our warehouse from the manufacturer (where we then deliver to the customer's house)The customer was delivered on 2/

The merchandise was delivered on 11/14/sans the curio which was cancelled