Zulily LLC

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the bed on order ***. I’m very sorry that the bed arrived in the incorrect size! Unfortunately in order to reach out to our vendor to get the correct item we would need to have either
measurements taken of the item received or a picture of the original packaging of the item. Once we receive this information we will either be able to have the vendor reship the correct item or refund for the original order depending on availability Please send pictures of either of the items requested to [email protected] and I will be happy to proceed from there. Have a great day,*** **Customer Service Supervisorzulily.com***@zulily.com

Hello ***,
Thank you for contacting us via the Revdex.com with your concerns about the Oball Rollie Rattle - Set of Two from order *** I am so sorry that these were not able to make it to you! I did check to see if we had any more in stock but we do not at this
time The refund for $should post back to you in 5-business days I also wanted to make you aware that there is a $apology credit now available on your zulily account If you have any other questions or concerns please do not hesitate to contact us at *** or by phone at *** ***

Complaint: ***I am rejecting this response because:
I do appreciate the $credit but unfortunately, I don't feel this is sufficient enough considering the back and forth of emails with different customer service representatives dancing around my question without giving me a set answer or resolution As I stated before I am a loyal customer and feel that $when I have spent hundreds of dollars on your site is a slap in my face I dont normally complain but seeing that I have dealt with multiple customer service representatives and website I have not had an issue with any other company, I feel that zulily falsely misrepresented their offers while other companies and website are not so complicated or make an offer they don't stand behind As you know I have other options when it comes to online shopping Especially during this time of the year when other sites are offering free shipping with no minimum purchase I feel like free shipping during the holidays would be satisfactory.
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:we have to accept the word of the vendor just because they say so? And why is this perfume the wrong color? Is it old? But the packaging looked brand new so I would reject the idea that the color is off due to advanced age of the productAm attaching a photo of the product

Hello *** Thank you for contacting us via the Revdex.com about your concerns of the authenticity of the Songes 3.4-OzEau de Parfum from order *** I have reached out to the vendor about this issue and they have confirmed the item to be legitimate and have all of the
required documentation to account for such I am unable to accept a return on this item as it was shipped out directly from our vendor and we do not have the proper licensing to accept an item that is considered special handling back to our facilities I do apologize for the frustration but again I want to assure you that the item is authentic

Complaint: ***
I am rejecting this response because:
While the item and shipping was refunded, and an order originally placed again by your team, I was notified on CHRISTMAS EVE that my order was “canceled at my request” which is a complete lieI did NOT request to have it canceledI would not go to such lengths to get these replaced only then to cancel the orderI would still like these boots to be shippedI am still waiting on themStop lying about my order, and ship themI will gladly send a screenshot of each of the emails that you guys sent stating 1) that the order had been placed, and 2) that the order was canceled (again, without my permission/authorizations).
Sincerely,
*** *** ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the returns on orders *** and ***. I am more than happy to help you out with this today. I am going to go ahead and send a label for both items to be returned, however, the store credit and
one label fee will remain as the authorization. The items you wish to return are considered to be not as expected and per our terms and conditions section not as expected items are refunded back to store credit with the deduction of a label fee for return. If you have any other questions or concerns please feel free to contact us at ***@zulily.com or by phone at (877) 779- Have a great day, Autumn MCustomer Service Supervisor zulily.com ***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the payment failure on order ***. I do see that your account is currently in good standing and all payments have been made. I do apologize for the confusion and wanted to further explain that if you
ever need to update the payment on our two payment plan you can log into your zulily account and under my account/orders you can change the payment at any time. If you have any other questions or concerns, please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Tell us why hereHello ***, Thank you for reaching out to us via the Better BusinessBureau. I am so sorry to hear that thechair and sofa covers did not work out for you. I am more than happy to try and assist you with your concerns. I see noted on the order page for your items
that anexception has been made and you are going to receive a return label in order tosend these items back to our fulfillment center. Once I see that the items are in transit Iwill go ahead and refund you for the items. I also see that you have been given an apology credit of $20that is currently on your account due to all of the hassle this situation hascaused for you. If you need any furtherassistance please feel free to contact me directly at [email protected] and I would be morethan happy to help in this matter. Have a great day,Autumn M.Customer Service SupervisorZulily.com***@zulily.com

Complaint: ***I am rejecting this response because:
While I do believe this is an acceptable outcome, I need further detail to ensure that I am getting the best possible resolution as well as what is due and owed to me by your companyPlease provide a break down of which orders and store credit that refund amount is coming from.
Sincerely,*** ***

Complaint: ***I am rejecting this response because:Discover has already made me pay for the transactions I let a friend use my card but Pay Pal and maybe Zulily was hacked Zulily didn't follow up on ipo addresses and said everything was shipped to my friend $15,worth of stuff, She never got it As you know Paypal was hacked in and is under scrutiny They breached my card and zulilly had nothing in place to stop all the orderseven after we called them I've already dealt with Discover Card It is Zulilly's fault that this happened.Sincerely,*** ***

Hello ***,
Thank you for contacting zulily though the Revdex.comI’m sorry to hear that you haven’t gotten all of your itemsI’m trying to pull up your account information so that we can get this all fixed for you, but I’m having a little trouble pulling up your account If
you could please send your email address on the account or your order number (this is typically a nine digit number)
We look forward to hearing back from you
Warmest Regards,
Anieca S.Customer service Supervisor ***@zulily.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***A representative from Zulily contacted regarding a pickup of the sectionalThis was unacceptable to me
because this was offered before without a resolutionI countered with specifics regarding a refund, and an agreed time and date for pickupI have received my refund, and now I am waiting on the the Zulily representative to get back to me regarding pickup of sectionalSo, I have a partial resolutionI will be satisfied when I can get my living room back in some order without these mix-matched pieces
Sincerely,
*** ***

Hello ***, I am very sorry for the continued confusion about this situation When you purchase from our site the funds are not captured right away, instead they are put on a hold for days and then the funds are captured In some cases a part of the funds will capture immediately due to the use of a store credit The item in which the funds were captured is the item in which the store credit was used Once the order was cancelled only $of the $had been captured so that is the amount that was refunded The store credit had also been captured as they are taken right away and that was restored to your account in the amount of $ Please see attached the amount authorized versus the amount captured (actually charged) and refunded. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

I do not want to cancel the complaint until I recieve the refund, I just got the return label a few days ago and shipped it today. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the return on order ***. I am so sorry for all of the confusion. I see that you had requested to close the account with the incorrect email and when this happened the refund had not yet been
put back and therefore the credits did not transfer to the new account. I have rectified this by closing the new account and simply changing the email on the old so you now have all of the credit and the history for your order. I do hope you will be able to find something amazing to purchase with your now $in store credit! If you have any other questions or concerns please feel free to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Complaint: ***
I am rejecting this response because: you’re failing to accept responsibility for your lack of customer care for this matter
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
the zulily team was aware of what was in their warehouse and knowingly ran the deal of the "infringed"productsZulily is the WORSE business to work with as a vendorAfter rejecting my items, they ran these so call "infringed" products on their flash sale site via other vendors (i have proof with screen shots).
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: they originally asked for a picture and that was all they needed I sent them a picture And then they ask for a picture of the box I don’t have And now they ask for measurements I think they are bluffing me they got a picture They took my money and they left a package and now that they messed up they are sending me through hoops to correct their mistake It is not my mistake it is their mistake If you look at reviews they are horrible with returns because they don’t want to correct their mistake Correct your mistake...you already know you made it if you check your system You know you sent the wrong bed You know this.....like I know it If you read the measurements of a full size bed then you have them but asking me to get a ruler and now measure in a home that is far from me This is my second home I don’t have that kind of time Correct your mistake and stop asking me insane information
Sincerely,
*** ***