Vanguard Group Of Investment Companies

September 20, 2017Dear [redacted] : I am writing on Vanguard's behalf in response to your request for information concerning complaint ID [redacted] The complaint concerns a distribution request from an employer-sponsored retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit AVanguard will be responding directly to the complainant regarding this issue, and We consider the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me at [redacted] Sincerely,Jason M [redacted] Vanguard Compliance Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Vaguard has made no attempt to contact me and a resolution to this issue has not even been dicussedVanguards response to the Revdex.com claiming that they have contacted me and resolved the issue is an outright lieI am shocked that a company this large can act in this manner Regards, [redacted]

August 22, 2016Dear [redacted] :I am writing on Vanguard's behalf in response to your follow up request for information concerning complaint ID [redacted] The complaint concerns a paycheck deduction from an employer-sponsored retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit A.Vanguard will again respond directly to the complainant regarding this issue; however, we consider the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Thank you,Alexa H***

December 23, 2014Re: ID # [redacted] Dear [redacted] ***:I am writing on Vanguard’s behalf in response to your request for information concerning complaint # [redacted] .The complaint concerns a delay in the reissuance of a check from a retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit A.Please note, Vanguard has responded directly to the complainant and the matter is now resolvedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Alexa H Manager Compliance Department

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter two years of trying to get this resolved I contacted the Revdex.com and they resolved it in a couple of months, thank you so much Regards, [redacted]

June 26, 2015Dear [redacted] :I am writing on Vanguard’s behalf in response to your follow up request for information concerning complaint # [redacted] ,The complaint concerns a distribution request from a retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit A.A manager from Vanguard’s Participant Services Department has been assigned to actively work with the complainant in order to resolve the matterIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####Sincerely, Alexa HManager Compliance Department

August 6, 2015I am writing on behalf of Vanguard Marketing Corporation (“Vanguard”) in response to your request for information regarding a complaint from Ms [redacted] W***Her complaint concerns the delay in receiving proceeds in her bank account following sales of certain securities from her Vanguard brokerage accountFor your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to Ms [redacted] regarding this matterIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Marianne CM [redacted] Manager Vanguard Compliance Department

July 15, 2014Dear [redacted] ***.I am writing on Vanguard’s behalf in response to your request for information concerning complaint # [redacted] .The complaint concerns the cost associated with trading equity brokerage products through Vanguard Brokerage ServicesFor your reference, I have enclosed a copy of the complaint as Exhibit A.Please note, Vanguard has responded directly to the complainant regarding this issue and the matter is resolvedIf you have additional questions, or if I can be of any further assistance, please contact me at [redacted] .Sincerely,Kevin W Manager Compliance Department

March 15, 2017Dear [redacted] :I am writing on Vanguard's behalf in response to your request for additional information concerning complaint ID [redacted] The complaint concerns a distribution request from an employer-sponsored retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit AVanguard will again be responding directly to the complainant regarding this issue, and We consider the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####Sincerely,Jason M.Vanguard Compliance Department

I was divorced in and entitled to half of ex-spouses retirement w' VanguardThey did nothing but jerk me around for monthsI ended up sending certified letter to the President and letters to everyone else on the board detailing my unhappy experience with their QDRO department before I finally got a a letter from them, and I received my settlementMost rolled over but as I was now single I also asked to receive a distribution to make an emergency fundThey did so, but messed that up so badly that I ended up paying almost $in taxes this yearHalf of my salary and a huge dent in my emergency fundThanks for nothing, Vanguard

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] they are thief and never got back to me and took my money and didnt get a correct response to the thier customer buecause I said I never did this kind of adjustment and they shoudl look into this and give me my money back I never or nor authorrizie any one to change my deduction to % and I dont know how it became but the only resoultion will be I need my money back in same manner or give me half of the money beaeu I am struggling with the bills

Revdex.com:I have reviewed the response made by the Revdex.com in reference to complaint ID [redacted] , and have contacted Vanguard requesting that form be sent to the IRS with the corrected information for the year The only matter in dispute at this point with Vanguard is the date on the form to the IRSThis form should correctly state and not I am including my redacted IRS for showing me legally taking this as an IRA contributionI have enclosed a copy of this with this letter as Exhibit A Vanguard has acknowledged that a mistake was made and the amount paid April 15, 2014, was a direct contribution not a rollover as Vanguard's records currently showVanguard has indicated that if earlier this year I had requested the form by a certain date, they would have put the correct date of on the formThe IRS allows IRA contributions for the prior year up until April of the following year and is clearly documented in Exhibit A as my intention to do soThe IRS sent a letter informing me after Vanguard's internal date and Vanguard is no longer willing to rectify the error with the proper date of but insisted the I should accept the wrong date of as the tax yearI am unwilling to accept this erroneous solution to an error that clearly compounds itself when Vanguard has already acknowledged a mistake was madeDue to my age, I do not qualify to make a contribution in to IRA account and it has never been my intention to do soI cannot compound this mistake further with the date Vanguard is insisting on I deny that the mistake was made in my filling out the contribution request but was computer error on Vanguard's part I am further convinced the error is theirs as I am unable recreate the translation in order to make this "mistake"Also, not only I am not able to recreate the transaction, an [redacted] -ETF- Vanguard rollover, all computer systems have treated all inquiries , phone or otherwise, as if my account is still a 401(k) planThis is clearly an internal Vanguard computer error that are Vanguards is unwilling to acknowledge or remedy The amount was to be applied to the taxes which were made on that dateThe IRS states they did not receive the Vanguard formVanguard has indicated it is willing to release a corrected form fixing the roll over error but will not list the correct date of I did not make this claim in and at which time I wasn't even eligible to make a contribution due to my ageEverything filed in is correct regarding my tax informationThe Vanguard paperwork needs to be corrected and sent to the IRS Regards, [redacted]

January 18, Dear [redacted] :I am writing on behalf of Vanguard Marketing Corporation (“Vanguard') in response to your email dated January 9, 2017, regarding follcomments from [redacted] For your reference, I have enclosed a copy of your letter as Exhibit AVanguard has contacted [redacted] directly to resolve this matterIf you have additionalquestions, or if I can be of any further assistance, feel free to contact me directlySincerely,Colleen JCompliance Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: the monies requested was nor received due to they company stating a withdrawal was already made in august That should not matter as this MY retirement that I accumulated so as long as I have documentation , the monies should have been received Also they take the fill business days EVERY time and wait until the very last day at the last minute to review and this is criticalI called multiple tomes on 9/15/and they did nit reciew it until 5pm and I never received a phone call that it was denied Now I'm pending additional attorney fees because the monies weren't released from my account The attorney fees wete also inckuded in the docukentstion and not give to me out of MY own moneyI am not satisfied with their Decision to deny my request Their business practices of taken whole days to review is ridiculousAnd if additional documentation is need, they wait another whole days to review That is unacceptable when someone is pending a court case Regards, [redacted] ***

From: < [redacted] @vanguard.com>Date: Fri, Jun 19, at 1:PMSubject: Complaint ID [redacted] To: [redacted] @myRevdex.com.org [redacted] , As a follow up to our conversation today, we are continuing to review [redacted] 's account, and we will provide you with a response by June 26, Thank you,

Ms [redacted] , In regard to complaint ID [redacted] , Vanguard is mailing a second letter to the complainant todayThank you, Jason M [redacted]

July 1, ?Dear ***:I am writing on Vanguard’s behalf in response to your request for information concerning complaint# [redacted] .The complaint concerns a distribution from a retirement plan accountFor your reference, have enclosed a copy of the complaint as Exhibit A.Please note, Vanguard is responding directly to the complainant regarding this issueIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: No one has contact me regarding Regards, [redacted]

February 19, 2016Dear [redacted] : I am writing on Vanguard's behalf in response to your request for information concerning complaint # [redacted] The complaint concerns a request to roll over an employer-sponsored retirement plan account to an Individual Retirement Account (IRA)For your reference, I have enclosed a copy of the complaint as Exhibit APlease note, Vanguard has responded directly to the complainant regarding this issue and we consider the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####Sincerely, Alexa HManager Compliance DepartmentEnclosure

August 26, Dear [redacted] : I am writing on behalf of The Vanguard Group Inc., (“Vanguard”) in response a complaint received from [redacted] ***Her complaint concerns her request to change the address on her account and to receive a duplicate copy of the tax form for her Vanguard SIMPLE IRAFor your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to [redacted] regarding this matter and the matter has been resolvedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####Sincerely, Marianne M Manager