Vanguard Group Of Investment Companies

August 6, Dear [redacted] :I am writing on Vanguard’s behalf in response to your request for information concerning complaint # [redacted] .The complaint concerns a distribution request from a retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit A.Please note, Vanguard has responded directly to the complainant regarding this issue and the matter is now resolvedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely, Alexa H ManagerCompliance Department

May 31, 2016Dear [redacted] I am writing on behalf of The Vanguard Group, Inc(“Vanguard') in response to your email received on May 20, 2016, regarding a complaint from [redacted] For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has been in contact with [redacted] , and will be mailing a response directly to himIf you have additional questions, or if I can be of any further assistance, please contact me directly.Sincerely,Stacey M [redacted] Compliance AnalystVanguard Compliance

I am writing on behalf of The Vanguard Group, Inc. in response to your letter dated July 9, 2015, regarding a complaint from Ms. [redacted] . The complaint concerns a transfer of the client’s Rollover IRA to another institution. For your reference, I have enclosed a copy of... your letter as Exhibit A.Vanguard has responded directly to Ms. [redacted] regarding the transfer and considers the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Marianne C. M***Manager Vanguard Compliance Department

August 11, 2016Dear [redacted] : I am writing on behalf of Vanguard Marketing Corporation (“Vanguard') in response to your letter dated July 22, 2016, regarding a complaint from [redacted] For your reference, I have enclosed a copy of your letter as Exhibit AVanguard has mailed a response directly to [redacted] If you have additional questions, or if I can be of any further assistance, feel free to contact me directlySincerely,Ellen RVanguard Compliance Department

August 29, 2017 Dear [redacted] : I am writing on behalf of The Vanguard Group, Inc. (“Vanguard') in response to your email dated August 22, 2017, regarding a complaint from [redacted] on behalf of her mother, [redacted] ***. For your reference, I have enclosed a copy of your letter... as Exhibit A.Vanguard has responded directly to [redacted] and considers the matter closed. [redacted] is not an authorized agent on [redacted] ***'s Vanguard account; therefore, Vanguard only responded to [redacted] ***. If you have additional questions, or if I can be of any further assistance, please contact me directly.Sincerely, Stacey M [redacted] Compliance AnalystVanguard Compliance

Hi ***, Per our discussion, it would be helpful if [redacted] could provide a Vanguard account number, retirement plan name, or copy of a Vanguard account statement We’re having some difficulty locating his account in our recordkeeping systemThanks for your assistance –Alexa

I am writing on Vanguard’s behalf in response to your request for information concerning complaint #***. The complaint concerns a distribution request from a retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit A, Please note, Vanguard will
be responding directly to the complainant regarding this issue to resolve the matterIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Alexa H***Manager Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 31, 2016Dear *** ***:I am writing on Vanguard's behalf in response to your request for information concerning complaint # ***.The complaint concerns a distribution request from an employer-sponsored retirement planFor your reference, I have enclosed a copy of the complaint as
Exhibit A.Please note, Vanguard will be responding directly to the complainant regarding this issue and we consider the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Alexa H.Manager Compliance Department

January 26, 2017Dear *** ***:I am writing on Vanguard's behalf in response to your request for information concerning complaint ID * ***The complaint concerns an employer-sponsored retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit A.Vanguard
will be responding directly to the complainant regarding this issue, and we consider the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####. Sincerely,Jason M***Vanguard Compliance Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
I have uploaded the letter that was sent to me from the company directlyI have called them a few times and faxed this letter that I was told was never sent to meBeing told they will get to me doesn't let me know anything or give a response to my issueRegards,*** ***

March 11,
Dear ***:
I am writing on Vanguard’s behalf in response to your request for information concerning a complaint # ***
The complaint concerns the taxation of a distribution that occurred in from a retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit A
Please note, Vanguard is responding directly to the complainant regarding this issueIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####
Sincerely,

August 20, 2015I am writing on behalf of Vanguard Marketing Corporation (“Vanguard”) in response to your request for information regarding a complaint from Ms*** W***Her complaint concerns the delay in receiving proceeds in her bank account following sales of certain securities from her Vanguard brokerage accountFor your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to Ms*** regarding this matterIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Marianne CM*** Manager Vanguard Compliance Department

Thanks for following up.I never received a message in the mail as they said they were sendingThey sent it to the wrong address is what they said when I calledI received an internal message on my employer's retirement account letting me know they considered the matter closed and I wasn't really sure what else I could do about it

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because Vanguard said they are still working the issue and stated that once they reach a resolution, they would provide me a written responseI request that you please leave this complaint open until we receive Vanguard’s response to ensure it resolves the issueI do believe Vanguard is trying to resolve the issue amicably, but they apparently require more timePlease keep this complaint open until I receive a letter from Vanguard.Thank you.Regards,
*** ***

February 23, 2017Dear *** ***:I am writing on behalf of The Vanguard Group, Inc(“Vanguard') in response to your email dated February 15, 2017, regarding a complaint from *** *** ***For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to
*** *** and considers the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me directly. Sincerely, Colleen JCompliance Analyst

February 17, 2017Dear *** ***: I am writing on Vanguard’s behalf in response to your request for additional information concerning complaint ID * ***The complaint concerns a distribution request from an employer-sponsored retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit A.Vanguard will again be responding directly to the complainant regarding this issue, and we consider the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####. Sincerely,Jason M***

March 23, 2017Dear *** ***: I am writing on behalf of The Vanguard Group, Inc(“Vanguard') in response to your email dated March 13, 2017, regarding a complaint from *** *** ** ***For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly
to *** *** and considers the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me directly. Sincerely,Colleen J***Compliance Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
vanguard investments does not address the time sensitive nature of the complaint - investments are very time sensitive and even one day of error can mean a missed opportunity to invest in another profitable investment
I will pass this experience on to other investors making complaints with the security & exchange commission, my u.ssenator, consumer's report, & others who made find the business practices of vanguard investments objectionable
Regards,
*** ***

Complaint ID 10223400
Inbox
x
***@vanguard.com
3:PM (minutes ago)
to me
Hey ***.
We received a letter from you in which you passed along a communication from our client, indicating that we had not contacted them regarding the matterWhile I can't say much about the situation for regulatory reasons, I will say that the client seems to be making no claims against Vanguard and has since moved their assets out of Vanguard Our repeated attempts to contact this client, either through mail or phone, have been fruitless Given the current situation and the nature of the initial issue, our hands are tied and we will take no more action on it, barring a change in the facts I suggest that you annotate the case to reflect this as this situation risks a continued waste of time for our respective organizations.
If you have any questions, please let me know As I'm sure you are aware, there is a limit to the information I can share, but I will help as I can.
Thank you for your attention in this matter
Mark *** K***
Shareholder Compliance
Vanguard
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