Vanguard Group Of Investment Companies

July 29, 2016Dear [redacted] :I am writing on Vanguard's behalf in response to your request for information concerning complaint # [redacted] .The complaint concerns the inability to access a retirement plan account onlineFor your reference, I have enclosed a copy of the complaint as Exhibit A.Please note, Vanguard will be responding directly to the complainant regarding this issue and we consider the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Alexa H***Compliance Department

My wife opened an account and put a substantial amount of funds into Vanguard While trying to unlock her web access, she got on the phone and was asked if she gave permission for her husband to help her My wife said yes and I worked with her to get her website access restoredThe Vanguard rep then said we violated their rule of sharing any login information and blocked our account Despite calling several times, my wife was told she could not access any of her funds without a notarized set of forms she had to mail in This prevented any access to her funds during this timeThey said there was no physical location in the country that existed where she could go to resolve this and it could only be done via the notarized forms by mail One of the key improvements Vanguard could make is to clearly explain this policy in advance on their website login page When this was suggested the Vanguard response was it is detailed in the link under terms of agreement when creating a websiteThey agreed though that hardly anyone ever reads that I hope 1) this will alert others to the real potential to lose access to their funds for weeks or months and 2) that Vanguard will change how they clearly communicate this policy to clients

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.although the sales person did not inform me that it would take weeks which I am not sure he should have since the Internet sales person informed via email that they are mailed out at the end of the month which would have been the end of September Not really important but it seems everyone there had a different story The customer care rep was very nice and assured me she would take care of it and did Regards, [redacted]

February 8, 2017Dear [redacted] :I am writing on behalf of Vanguard Marketing Corporation (“Vanguard') in response to your letter dated January 30, 2017, regarding a complaint from [redacted] ***For your reference, I have enclosed a copy of your letter as Exhibit AVanguard will continue to work directly with [redacted] to resolve this matterIf you have additional questions, or if I can be of any further assistance, feel free to contact me directlySincerely, Colleen J***Compliance Analyst

January 15, 2016Dear [redacted] :I am writing on behalf of The Vanguard Group, Inc(“Vanguard') in response to your email received on January 4, 2016, regarding a complaint from [redacted] Her complaint concerns a request to rollover her 403(b)(7) to another financial institutionFor your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to [redacted] and considers the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me directly.Sincerely,Marianne M.Manager Vanguard Compliance Department

August 6, 2015Dear [redacted] :I am writing on Vanguard’s behalf in response to your request for information concerning complaint # [redacted] .The complaint concerns a distribution request from a retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit A.Please note, Vanguard has responded directly to the complainant regarding this issue and the matter is now resolvedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Alexa HManagerCompliance Department

January 20, 2016Dear [redacted] :I am Writing on behalf of The Vanguard Group, Incand Vanguard Marketing Corporation (collectively referred to as “Vanguard') in response to your request for information concerning a complaint from [redacted] The complaint concerns [redacted] 's inability to access his accounts on Vanguard's websiteFor your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has reached out to [redacted] and will work directly with him to address his concernsIf you have additional questions, or if I can be of any further assistance, please contact me directly.Sincerely,Marianne M

May 18, Dear [redacted] : I am writing on Vanguard’s behalf in response to your request for information concerning complaint # [redacted] The complaint concerns a distribution request from a retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit A.Please note, Vanguard has responded directly to the complainant regarding this issue and the matter is closedIf you have additional questions, or if I can be of any further assistance, please contact me at [redacted] Sincerely,Alexa H Manager Compliance Department

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

May 3, 2017Dear [redacted] : I am writing on behalf of The Vanguard Group, Inc(“Vanguard') in response to your letter dated April 24, 2017, regarding a complaint from [redacted] ***For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has been in contact with *** [redacted] and will respond to him directly in writing toresolve this matterIf you have additional questions, or if I can be of any further assistance, feel free to contact me directlySincerely,Colleen J***Compliance Analyst

I am writing on behalf of The Vanguard Group, Inc(“Vanguard') in response to your email received on April 18, 2016, regarding a complaint from Ms [redacted] For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to Ms [redacted] and considers the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me directly.Sincerely,Marianne M***ManagerVanguard Compliance Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the settlement date in late July or early AUG was days after the sale of my stock, yet Vanguard declined to transfer my funds to my bank until or days later citing admin process I say they wanted to obtain free interest on my funds along w/ thousands of other Vanguard customers by loaning our funds to other financial institutions, etc Naturally, this was illegally obtained interest funds The admin process that she explained was a bunch of gobbly-gook as my English professor used to say = nothing Regards, [redacted] ***

NoThere's only page Where is EXHIBIT A ??

June 11, Dear [redacted] : I am writing on Vanguard’s behalf in response to your request for information concerning complaint # [redacted] .The complaint concerns a Qualified Domestic Relations Order (QDRO) distribution request from a retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit A.Please note, Vanguard has responded directly to the complainant regarding this issue to resolve the matterIf you have additional questions, or if I can be of any further assistance, please contact me at [redacted] , Sincerely, Alexa H Manager Compliance Department

May 15, 2015Dear [redacted] :I am writing on behalf of The Vanguard Group, Incand Vanguard Marketing Corporation (collectively referred to as “Vanguard”) in response to your letter dated May 6, 2015, regarding a complaint from [redacted] **The complaint concerns a transaction freeze that Vanguard placed on his accounts as a result of mail that had been returned by the post office as undeliverableFor your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to [redacted] regarding his request and considers the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Marianne MManager Vanguard Compliance Department

Please see the business response below: [redacted] did purchase a new vehicle from Shore Toyota and was promised a [redacted] gift cardAt the time of purchase the sales person did not inform customer that they can take up to weeks to receiveThe Customer relations Manager did apologize to [redacted] and his gift card was mailed out to him on 11/9/

November 4, 2014Dear [redacted] ***: I am writing on Vanguard’s behalf in response to your request for information concerning complaint # [redacted] .The complaint concerns a delay in rolling over a retirement plan account to an Individual Retirement AccountFor your reference, I have enclosed a copy of the complaint as Exhibit A.Please note, Vanguard has responded directly to the complainant regarding this issue and the matter is now resolvedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####Sincerely,Alexa H Manager Compliance Department

August 21, 2017Dear [redacted] : I am writing on behalf of The Vanguard Group, Inc(“Vanguard') in response to your email dated August 9, 2017, regarding a complaint from [redacted] For your reference, I have enclosed a copy of your email as Exhibit AVanguard has been in contact with [redacted] and will respond to him directly in writing toresolve this matterIf you have additional questions, or if I can be of any further assistance, please contact me directlySincerely, Colleen J [redacted] Vanguard Compliance Department