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Reviews 1 800 Flowers

1 800 Flowers Reviews (447)

Review: I ordered flowers from [redacted] flowers on May [redacted] to arrive on mothers day. I never received the flowers on mothers day. I called them that evening to complain and they said they would call the florist. They claimed that they sent a re-delivery request to the florist and that they would send me a $20 voucher. The next day I never received the flowers or the flowers. I called them again and they blamed the issue on the florist and asked if I wanted another re-deliver request. I demanded a refund. I am currently waiting for my refund. I believe that this company is committing fraud.Desired Settlement: Refund. This business needs to be shut down because it is fraudulent.

Business

Response:

Hello, I am very sorry for the inconvenience. I am showing that the full refund was issued on 5/*/16. It could take your financial institution 3-5 days to process this credit. You have also been issued $40.00 in savings passes towards a future order. We again, apologize for the inconvenience.Sincerely,Mandy F[redacted]Executive Services[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I ordered the flowers specifically for mothers day. Had I known that I wasn't going to receive them, I would have purchased flowers somewhere else. I waited the entire day to receive those flowers and because I did not receive them, mothers day was wasted. I do not wish to accept the $40 credit because I will never purchase from this company again because I know that I will not receive the products I purchase. I believe that a different course of action is necessary to ensure that other consumers aren't treated in a similar matter. Based on the amount and type of complaints against 1-800 flowers, it appears as though the company has a trend of not delivering products to consumers. I am dissatisfied with this resolution and I believe that a different course of action is necessary to address the seriousness of this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,Once again, we cannot apologize enough. We still are offering the re-delivery of the flowers that the florist stated was delivered on 05/*/2016. If you could please reply with the recipient's name, address, and phone number. We would be more than happy to send flowers to the recipient. We still have you as recipient. We also still extent the offer to call the recipient and apologize. Again, we just need her name and phone number. we look forward to hearing from you. Mandy F[redacted]1800Flowers.comExecutive Priority###-###-####

Review: Ordered a Gift Club Subscription for my mother for Mother's day. Advertised price was $49.99. Next month there was an email about a charge for another $49.99. When I called, they told me it was supposed to be $49.99 per month, which was not advertised on the website. I have a printout of the order and the page I ordered from that clearly shows the product and stated price. I called and they told me all they could do is cancel the orderDesired Settlement: I wish to receive the 12 months of gifts that I ordered, for the advertised price of $49.99

Business

Response:

Per the website, our gift clubs are priced monthly at $ (dollars) per shipment, with a choice of three, six, nine or twelve months in duration. I show that three shipments have been delivered and paid to date. As there seems to be confusion on the pricing of this item, we would like to refund your money on the items received thus far and cancel the remaining deliveries. I would also like to offer a $40 Savings Pass for use on a future order(s) of your choosing as an apology for any inconvenience. The refund total would be $149.97 and cancel future months. Once again, I do apologize for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have been ordering from 1800 flowers for about 6 years and this is the first and last time they screwed up. I ordered a lovely tulip and iris bouquet for Mother's Day. What was delivered was a pathetic handful of about 6 tulips and 3 irises, and SOMONE ONE ELSE'S NOTE. I called to ask if there was a mix up and the lady said she would have another bouquet sent the next day, but that offer was recanted about 5 hrs later saying that no one could fill the order. They reimbursed me and gave me coupons which I will now never use. Giving me back my money doesn't make up for their mistake in the first place.

Review: I sent this message to [redacted] of 1800Flowers after contacting his company's phone customer service on three occasions and his email customer service team on another. I am still waiting on the re-delivery of the damaged item.

Email to [redacted] sent on 12/**/2014 with no response:

I have exhausted all of your customer service options and am absolutely flabbergasted at the complete lack of response. I sent the attached through your customer service email portal on [redacted] and have heard no response. The promised replacement delivery by 12/** did, obviously, not happen.

I have now contacted your company three times by phone and again (now twice) by email for you to correct what I perceive to be a rather simple problem. Read the attached for a How-To in horrendous customer care. There is obviously a lot to fix and some significant mentoring opportunities needed for your team:

Email to 1800Flowers.com customer service sent on 12/**. No response.

Wow. I have never done business with 1800Flowers and I can honestly say it is one of the worst customer service experiences I have ever witnessed.

I received a gift from [redacted] delivered by 1800Flowers on 12/* (order number [redacted]). Unfortunately, the item was severely damaged on arrival. The plant was in very bad shape and the vase it was in was cracked.

I called your customer service department on 12/* to report the issue and that is where the problems escalated. The rep I talked to on 12/* said she would place another order as replacement for the damaged item. She said I would receive it on 12/*. I did not. By 12/** I called back and was informed that I would be receiving the item that day. Nothing arrived. On 12/** I called again and was told that the florist must have had an issue delivering my replacement item. No one bothered to contact me to say it was not coming and if I did not call a third time, I would have not received a replacement.

The 12/** rep told me that she would place yet another order and that I would receive it on 12/**. Since 12/** is a [redacted], I have little faith that the item will arrive as promised.

Besides this shoddy follow through and care, the entire customer care calls were horrendous. First off, the three times I called required a wait of more than 10 minutes just to get a representative. Secondly, it is next to impossible to communicate with your customer service team. I understand about using offshoring for customer service and completely understand the dynamics. However, all three individuals I talked to struggled with basic communication skills. What should have been a 1-2 minute call stretched into a ridiculous amount of time just trying to understand what we were saying to each other. Additionally, the systems you provide them with are incredibly subpar. In one conversation, it took over five minutes to get my order number even after the rep had my contact info. She kept saying the system was ‘updating’.

So, I have now had to waste a significant amount of my personal time following up to ensure you correct your problems. Simply unacceptable.

I believe [redacted] does a significant amount of business with 1800Flowers and I have tried to shield her from your company’s incompetence as the gesture by [redacted] is appreciated. I do not want her to feel that she is responsible for wasting my time as it is simply an issue with your company.

The customer care rep offered me a $20 gift card as compensation for my inconvenience, which is laughable. Since there is virtually nothing on your site that costs with delivery $20, the expectation is that I shell out my own money to purchase something from 1800Flowers. Seriously? After all this you are giving me compensation that will require me to spend money. Amazing.

I am sending this email as it is very apparent your phone team is incapable of completing a simply reorder. Have a supervisor handle this issue and please confirm today that the reorder has been placed and that I will receive it on 12/**.Desired Settlement: Simply replace the order as previously promised by three separate customer service representatives. Refund the cost of the order. We should not have to pay for this horrendous experience. Very simple, yet seemingly beyond the grasp of this company.

Business

Response:

Hello [redacted], Thank you for taking the time to speak with me via phone on 12/**/14. I greatly appreciate your time. Please accept my sincerest apology for the poor quality your gift arrived in as well as the poor customer service, inconvenience and frustrations your also experienced. Your first replacement was canceled at the request of the person who sent the gift to you. We did not share with her the condition on your original gift arrived in at your request so we would not disappoint her. She canceled the original replacement thinking there was a double order placed and did not want to embarrass you by sending two of the exact sentiments. At this time, both you and [redacted] are aware of the issue and new gift was delivered to you on 12/**/14. I attempted to call your directly to ensure the new gift arrived in satisfactory condition, I was able to speakwith [redacted] today who ensured me you have received it. Again, I am very sorry for all this confusion. I thank you for allowing me the opportunity to correct this mistake. Sincerely, [redacted]1800Flowers.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. To clarify though, the sender of the gift cancelled only after 1800Flowers contacted her saying there was a request to receive a replacement. The 1800Flowers rep, amazingly, did not explain that the first gift was damaged. In addition, the two representative I talked to did not inform me that the replacement was canceled. The email I sent to customer service was never answered and the email I sent directly to the [redacted] was ignored as well.It took me contacting Revdex.com to get some results. Very poor communication, quality and follow through by 1800Flowers.

Sincerely,

Review: I purchase flowers and ballons from 1800 Flowers for my mothers birthday. When the product was delivered on Dec. **, 2014 the product was sent with happy anniversity ballons and not happy birthday ballons as well as wrong size flowers that was requested and paid for. I called 1800 Flowers they promised to verbally refund the money back to my [redacted] account. I also have an email with this promise. After going back and forth with 1800 Flowers they stated that [redacted] gateway would not allow them to refund the money back into my acct. This is unacceptableDesired Settlement: Refund of 50.97 back in my [redacted] account.

Business

Response:

Hello, We are sorry for the inconvenience this has caused. A check has been cut, and will be mailed out to [redacted], tomorrow 2/*/2015 for the total amount. We are getting with our billing department to ensure this does not happen again in the future. Sincerely, [redacted]

Review: I joined [redacted] in 2012,thinking it would benefit my business. I was also told I did not have to carry their products. In 2013 there became a helium shortage in the country and I was no longer able to sell helium balloon. I started rejecting orders and then called and told my rep [redacted] that I needed my account noted because I was not able to get helium any longer. I was told that they could put notes on my account and zero it out. I continued to receive orders for balloons & had to repeated send notes & reject them. I stopped carrying balloons in my shop and even removed then signage off my window. In June of 2014 I decided that [redacted] was no longer working for me. I called trying to cancel my membership & received a callback from [redacted]. He offered me incentives to stay because I had missed the deadline and had to stay in until September anyway. He told me I had to commit to only using his service for sending orders to get these incentives and discounts. I tried to explain that I did not have any other wire service & I did not send orders that frequently & should not be penalized for low sending especially since I never agreed to send through them exclusively when I signed up. Since December of 2013 I had been charged $169.99 & was only credited back $79.99 in July of 2014. I was given some minimal breaks in my membership but my order volume decrease & I had to continually reject balloon orders because I was not carrying them do to no helium. I wrote [redacted] in September to cancel my membership he told me I missed the deadline again. I was very upset & felt like he mislead me on the cancellation date the letter was due just to keep me in longer. On December [redacted] I received my Oct paper bill saying I owed [redacted] money & a letter from a law office saying I was in collections after 30 days. I didn't even know I owed them since I could not get into my online account. If I was given the correct date for cancellation I would a have been out by now and not owed anytime.Desired Settlement: I want to be removed from collections and my membership ended retroactive to September. I will work with the [redacted] Credit Dept for any outstanding fees. I want the three orders that I received with balloons on them & I rejected but was still charged to be refunded to my account [redacted], Order #[redacted] for $119.98, #[redacted] for $139.98, #[redacted] for $139.98. I want the $59.99 for delinquency fee refunded. I would like to be refunded $90.00 for the low sending fees since December.

Business

Response:

The following response is from Jeff at [redacted].We are in receipt of the termination letter received on November **, 2014 and this member has been terminated on December **, 2014. Although the member stated they do not deliver Helium balloons , the order entry system is a free form field and the sending florist can enter any description of the requested arrangement in this field. As with primary flower or component in an arrangement, if the filling florist can not deliver as requested, the filling florist is responsible for either "Rejecting" the order or asking the sending florist for a substitution. I have noticed on the three orders this florist received, the orders were not rejected in a timely manner. Additional details on these three orders has been noted below:Order number [redacted] - This was a floral arrangement and did not call for a helium balloon as stated in the complaint. This particular was a floral order and was not delivered by the filling shop causing a non delivery. According to the [redacted] rules and guidelines, if an order is not delivered, the filling florist must pay the sending florist for the order. The request for this credit has been denied. Order Number [redacted] - This order was sent to this member on October [redacted] for delivery on October [redacted]. The arrangement did call for helium balloons. It is a standard principal and part of the [redacted] Rules and Regulations that if the filling florist can not delivery the arrangement as stated, they need to reject the order in a timely manner. This member had rejected the order on October [redacted] at 7:48 PM. This is unacceptable as the recipient never received their gift and this member had enough time to Reject this order allowing the sending florist the time to resend the order to another member. The request for credit has been denied. Order number [redacted] - This order was sent to the member on October [redacted] for delivery on October [redacted]. The arrangement called for a helium balloon. Although the member rejected on October [redacted], they should have rejected the order in a timely manner to avoid being charge back on the order and honor the commitment to our customer. With regards to issuing a credit on the "Low Sending Fees", I am unable to grant this request. It is noted in the [redacted] directory that a member has 30 days from the statement date to submit a request for an adjustment. This member has been aware of this policy as a credit for the low sending fee for the month of May had been issued in the month of June.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

These answers are all unacceptable, I have talked to managers and even a person in the credit department and gotten better responses then the gentleman here who has responded. At thi point I will continue working with the [redacted] instead of through the Revdex.com because he has been much more helpful then the response I just received. Thank you to the Revdex.com for your assistance.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On Thursday, May *, I placed a 1800FLOWERS order for a mother's day gift. On May *, I received payment and order confirmation from 1800FLOWERS for the order along with tracking information for the order. When my mother did not mention receiving any flowers on Mother's Day, I decided to track the order. I thereupon learned that my order had "been cancelled" with absolutely no notice given to me of that fact so that I could come up with a contingency plan gift for Mother's Day. I therefore telephoned 1800FLOWERS and was informed "oh, we are sorry, but there were so many mother's day orders we had to cancel your's." When I asked with 3 days ahead of mother's day why noone bothered to notify me of the cancellation so that I could come up with another plan, I got no response. This type of business practice is nothing short of pathetic.Desired Settlement: It would be best that consumers are put on notice of this pathetic business practice because it doesn't matter to 1800FLOWERS if payed orders are fulfilled or not. They arbitrarily cancel orders yet fail to notify the paying party of that fact. If an order is important to a consumer, I would certainly recommend to anyone wanting to give flowers - use a different supplier than 1800FLOWRS if you expect an actual delivery on your order.

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience.

I have spoken to the customer on 5/**/14 and provided the following amicable resolution.

A full refund was issued for $54.98 on 5/* and a complimentary replacement for one dozen roses from our direct ship collection with apology is being sent on May **.

The customer was provided the tracking information for the replacement so he can alert his recipient to ensure properly delivered.

Regards,

Review: I purchased flowers from [redacted] on January *, 2014 my order number is [redacted]. My roses were suppose to arrive on February*, 2014 in the amount of 3000. I ordered 2000 red and 1000 assorted colors. Upon arrival on February *, 2014 I received the 2000 red roses but only 600 assorted colors. I was missing 2 boxes out of 5 boxes, each contained 200 roses. The flowers were delivered around 7pm and the driver of the truck stated they were on the truck since about 6am. Before I made my purchase, I contacted Bloomnet and asked would their flowers be shipped wit a company that had coolers or a/c in their trucks and they stated it would be. This is the only reason I made the purchase anyway because I have had problems before and was NEVER compensated for my loss. The flowers arrived FedEx and they were limp, dehydrated, dying and a lot of them were broken. (the stems were either broken or the head of the roses had broken) I contacted support at [redacted] on February *, 2014 because it was already late when the flowers arrived and I had to go through every stem and informed them of the missing roses and all of the roses that I lost and the others I was attempting to bring back to life. I was then contacted on February **, 2014, by email still and was told they would ship my missing roses and would get back to me about the bad roses. I never received those roses and had to go through Valentine's Day with horrible product and less flowers. This is a busy time for the florists, so after everything settled from Valentine's Day, I contacted support at [redacted] on February **, 2014 and informed them that the flowers never made it and what were they going to do about the bad roses. I then received a response stating they would research the shipping issue and that I would not receive a credit on the bad roses because they did not have a count of the bad stems. I then responded and informed of how many stems were bad which was over 500 stems because I lost over 2 boxes of red roses because they were extremely overheated but I just told them 360 to get some of my money back. I received one more email that day and it stated I would get $272 credited back for the missing roses. I never heard anything else from them at all. I sent another email on March *, 2014 and asked about the credit for the bad flowers because no one has contacted me in about 2 weeks. I was told again that they didn't have a count for the bad stems and I responded and informed them that I replied right after I received the message to let them know how many stems were bad and they responded and informed me that they could not help and to contact Bloomnet. I contacted Bloomnet and I didn't receive any help. They want to take my money and charge me with quality issues but they flowers came from them or their source and yet they don't want to give me what's due to me. Every year for the past 3 years I have gone through this and they act like they don't care because it's not their money. It's not good business and it's not good business practices. I'm the florist, I make them money and they charge off the wall prices for their product and they can't provide me with better products and services. I am beyond upset because I asked for an honest answer in regards to their shipping and I was told without a doubt those flowers would be shipped in a coolant. If I had known the truth, I would not have purchased from them this year because I wasn't going to do but I was misinformed and caused more problems than this company (Bloomnet) is willing to pay for.Desired Settlement: I just want all of my money back. I had to deal with so many problems due to their product and it's a poor reflection on my shop but there was nothing I could do but work as hard as I could to bring those flowers back to life. I spent over $4000 for flowers and they all were horrible.

Business

Response:

Hello,

We have reviewed our members concerns and I have been in contact with [redacted] on 03/**/14. We have agreed to issue a credit in the amount of $439.20 for the 360 bad roses received.

Please contact me if you have any additional concerns. I can be reached at ###-###-####.

Thank you,

I ordered a lucky bamboo for my parents for their 49th wedding anniversary. They received it and it died within a week. I called to complain and they said they would resend the lucky bamboo. When it did not arrive, I called again and they said it would be redelivered on Jan. [redacted]. I called today on Jan. [redacted] and they said I was too late and it couldn't be redelivered. Why was it too late all of a sudden? I was only offered a refund of 50%. I asked to speak with a supervisor and was told "No they are speaking with others who have problems." So it was an awful experience. I was lied to and no effort was made to correct the problem. I would never use this company again.

Review: I called 1-800-flowers to order a gift (from my daughter) to her sister for her birthday. Towards the end of the day the gift was to be delivered I was told it had not been delivered. I called them and after a long hold I was told that the gift would not be delivered. Apparently the shop they were dealing with did not have the proper merchandise. No one told them, no one told me and no one told the recipient. Therefore the surprise was totally ruined and it was too late to get something from someone else. They were not at all remorseful. I contacted them later to see what they planned to do about it. They guarantee satisfaction guaranteed and obviously we were not satisfied. They did credit the money they had charged to my credit card, but offered nothing to compensate for the poor business practice and completing the order. they later offered a $20 credit to be applied to another order. Obviously I would not be placing another order with them. I feel they owe the recipient a complimentary gift and an apology. None of which is forthcoming. I am so disappointed for my daughters. This is not acceptable business practice. I ask that the general public be told of this so no one else will be cheated and disappointed.Desired Settlement: As stated above. I fee they owe the recipient an apology and a complimentary gift. It won't fix the disappointment but would at least be a small consolation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had placed many orders in December of 201, some that were for business, but also others for personal use. When I asked about where the fresh rewards were for the purchases I was told that I wouldn't receive any of them due to the fact that it was all business orders. I have looked the website over and there is nowhere that it is stated that fresh rewards is only for personal use. I have contacted them many times and keep being told that someone will call me back and I still have not had this resolved, over $10,000 of products have been ordered with this company and I am very unhappy with the way I am being ignoredDesired Settlement: I would like the company to state that fresh rewards is only for personal use and be more specific for future customers as well as receive the credit of $1,200.

Business

Response:

Hello,

We apologize for the inconvenience to our customer.

On 9/**/2014 I called and spoke with [redacted], she informed me that she was the one who filed this complaint on behalf of [redacted].

I informed [redacted] that we do have terms and conditions on our website with regards to our Fresh Rewards program and our Business Gift Services (BGS) accounts and business related orders. BGS and business related orders are not eligible for our Fresh Rewards perks.

Here is the link to the actual Terms & Conditions from our website....

This is the start of the actual Terms & Conditions copy...

Membership in the Fresh Rewards® Program, referred to herein as the "Program" is free, and open to U.S. residents 18 years or older only. Fresh Rewards® is not intended for business purposes. BloomNet florists and 1-800-Flowers.com recognized Business Gift Services house accounts are not eligible for membership. By becoming a member of the Fresh Rewards® program, members agree to receive advertising, marketing materials and other communications from 1-800-Flowers.com and its affiliates brands except where you have advised us otherwise. Please see our privacy policy.

I did inform [redacted] that she could open another Fresh Rewards account for her personal orders that are eligible for our Fresh Rewards program.

For the inconvenience [redacted] has encountered, we did issue her a one-time Savings Pass good for $100, which she kindly accepted.

I believe this issue to be resolved. Once again, I apologize for any inconvenience we have caused.

If there are further questions or concerns I can be reached at the address below.

Sincerely,

Review: I made an order at 1800flowers.com on 5/*/2014 for a 5/*/2014 delivery that included two different bouquets for two different addresses. I didn't think this was a problem, because the order form allowed me to set delivery to two different addresses. Come delivery day, both of my flower orders were delivered to only one of the addresses instead of the two separate addresses I had entered. I called and spoke with a representative and wrote down the new address, saying that for some reason, the second address was not in their system. He proceeded to tell me he would contact the local florist and have the flowers delivered by end of day, no problem. 3 hours later and nearly the end of the delivery time on their website (7pm), I was getting concerned about my order. I had also sent an email earlier in the day to check on the order status and also looking for a confirmation email of the new order (which the first representative promised) along with a $20 off my future order coupon code that he said would be arriving in my email shortly. An email response said the flowers had been delivered and the $20 off coupon would be emailed to me shortly. After receiving this email, I called back to see what exactly was going on. Another representative proceeded to tell me the flowers had been delivered to the correct address and they were left at a front desk. This was obviously incorrect because the first address was a business, the second was a residential address. My father would have been the recipient of the flowers and he never received anything. She proceeded to call the florist, told me the florist was closed. I waited for her to search for a resolution to try to get flowers delivered that day or the next day. She came back and asked me if she could call back in 5-10 minutes, which I agreed to. Nearly an hour later, after no phone call, I called the customer service line back. I spoke with a new representative who told me there were lots of notes on my file so he needed to speak with his supervisor to discuss course of action. After 10 minutes of holding, he came back and told me he had reached out to the local florist responsible for the delivery and they would be also reaching out to me to apologize for the delivery issues. He told me there was no reason my flowers should not be delivered on Saturday because as a florist, it was bad business on them if they weren't delivered. I thought this was suspicious because I wasn't doing business directly with the florist, but through 1800flowers.com, and the florists they used reflected on them. He could not give me a new confirmation number because I was desperate for something to have for confirmation on Saturday, 5/**, but he could only provide me with the phone number to the local florist. The next morning, I woke up early knowing the florist would be calling. When I had not heard from them, I placed a call to them to check on my delivery status and ensure that a delivery would be happening. After 2 other representatives promising me that something would happen and falling through, I was skeptical about this delivery. The florist told me that after the order was delivered yesterday to the one address, the contract had ended. The flowers had been delivered and they considered the order complete because 1800flowers only had given them one address. He told me that no one had spoken to anyone at his shop and encouraged me to call 1800flowers and demand a refund for product not being delivered. I did as he suggested, calling 1800flowers again and speaking to their billing department, demanding a refund. I told him that I had spoken with 3 representatives already who had done nothing but lie to me and make me promises that they could not fulfill. He assured me he would be issuing me a refund for the cost of the flowers - GARDEN INSPIRATION SMALL - which was $44.98 is what he told me. I felt this number was low and asked him to please make sure that this included the expensive delivery and service charges that were added as well. He assured me they had been. I told him I was also skeptical about this refund going through, so I needed some information to confirm that it was in fact going through. I asked him if there was a confirmation or an email that would go through and how long it would take until it showed up on my statement - I paid with a debit card. He told me he was processing the refund as we were speaking and I would receive a confirmation email for the refund 20 minutes after the order was processed. 2 hours later, I had received no confirmation so I sent an email explaining my situation and asking for a refund. I only received a standard cookie cutter email explaining that because of the volume of orders that weekend, no changes or cancellations could be made on orders that had already been made or delivered. On Monday, I sent one last email describing everything I have included here to give them one last opportunity to correct the situation, siting that their website boasts about their 100% smile guarantee, which they had completely failed at in regards to my order. I had heard nothing but lies from their representatives and empty promises. I have yet to hear a response to that email and I fear that any more attempts to reach out on my own would be useless, since the past 4 phone calls and multiple emails have done nothing for my case.Desired Settlement: I want to be refunded for the flowers and the delivery charges associated with the flowers that they promised me. I do not feel that I should be paying for a service that was not upheld, and also, they said they would give me a refund and I think that it is their responsibility to follow through with that statement as a business. They did not hold up their promise of customer satisfaction at any cost. I paid with a debit card, I would appreciate either a refund to that debit card or a check sent to my home that I can cash if it can not be refunded to a debit card. The $20 off a future order I believe should be taken off this order because I will not be doing further business with this company after the fiasco and the headache they have put me through. For all of the mental anguish and hassles that they put me through, I think they should refund me for my entire order.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I have contacted the customer on 5/** & 5/** and left a voice message with my contact information and received no contact back.

The customer placed an order on-line, and an address change was called in on the date of delivery 5/*. Since it was already in-route the change could not be made. When the redelivery did not take place on 5/** the customer opted to cancel the order.

A full refund was issued for $44.98 on 5/** and the refund has been confirmed it processed.

A follow up email was sent on 6/* providing the refund details and the $20 gift certificate details.

No further action is taken since the customer is unresponsive.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I missed a second call from them due to phone issues, but called when I saw the Revdex.com response. I spoke with the representative and she expressed her deepest apologies to me and assured me that they would work on their communication amongst their customer representatives. The amount I was charged for my flowers was $48.98 and they only issued a refund for $44.98, so she told me that she would correct that and refund me an additional $4. I thanked her for contacting me back and explained how I think wires were crossed and suggested them looking into how they have the function of ordering flowers with two different addresses at the same time because it literally was a nightmare for me to deal with. I feel happy with the refund, and though she did offer to send my party another bouquet, I refused the offer because it was for a Mother's Day gift and at this point, it was too late for that. I also received a 20% off a future purchase. I was happy with the results, but disappointed that this was the method I had to take to make any sort of progress.

Sincerely,

Review: I placed an order for flowers for a total of $32.65. My card was charged $55.50. When I called to complain I was told they didn't actually charge my card they just authorized it. If my order was $32.65 why was my card authorized for $55.50. Is that even legal? I cancelled my order the same day I placed it which was 7/* and told them I wanted a refund in the amount of $55.50. The supervisor I spoke to (forgot his name) said he would cancel my order and refund my money. It is now four days later and they still have not refunded my money.Desired Settlement: I want my money back.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I have spoken to the customer on July ** and confirmed the authorization for $55.50 has been reversed back to the customer's account. We have the reversal as July **.

It was explained to the customer although her purchase was for $32.65 it was determined while placing the order, she was deciding on another arrangement with a balloon that would have been a total of $55.50. Once the total was disclosed to the customer, changes were made to the product for the order total value of $32.65. I apologized again to the customer for the inconvenience of the higher authorization.

The customer declined a gift certificate offered for her inconvenience.

Regards,

Review: The flowers I ordered look nothing like the pictured flowers! They were even the wrong color!!!! The vase was even the wrong color! I am so upset!Desired Settlement: I would like my mother to get the flowers I ordered her!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered flowers for my mom for mothers day to be deliverd the friday before. I called my mom on mothers day, no flowers. I called 1800flowers and they said they were going to deliver them on friday following mothers day. I advised them that they were a mothers day gift. they said well maybe we can get them delivered by tuesday. The point is flowers as a gift are a timely item. after the fact is not good. I spoke with a [redacted] who had her [redacted] call with this their best solution. or they could deliver cut flowers sometime maybe .Desired Settlement: I would like a complete cash refund and a letter of apology from the head of 1800flowers. if this is unacceptable I would like for them to have to advertise in a conspicious place on their website that the delivery of the flowers is not guaranteed on the date you desire and might be as much as a week or two late. I wish for this so that others will not fall victim to their horrendous practices.

Business

Response:

Hello,

We apologize for the customer inconvenience.

I have spoken to the customer on 5/**/14 and explained he placed his order on-line for a delivery date of 5/**/14 from our direct ship collection. The delivery date would have been provided on his on-line confirmation receipt.

The customer has received a full refund on 5/**/14 for $58.28 and a complimentary floral arrangement was sent on 5/**/14. Upon speaking to the customer on 5/**/14 and was advised his concerns have been addressed.

Regards,

Review: I enrolled with BloomNet as a retail florist. After a period of membership I realized that the membership was not cost effective, therefore I wrote a letter of cancelation. The rep for my shop came in and asked me if I would consider continuing with BloomNet for three more months to give them a chance to "push orders my direction" that would clear up my balance due with them. I agreed stating "But then I am done in June". The rep agreed and the orders continued. I continued to get membership billing, however no orders were sent to me. At no point did anyone instruct me to cancel my membership for the second time in writing or in any other format. In conversations on the phone it was aknowledged to me that I had indeed wrote a letter of cancelation and then would be told someone would call me. Which never happened. (The purpose of being a BloomNet member and paying membership fees would be to recieve orders, otherwise the expense would serve no purpose) I contacted the company and the rep by phone and email with no resolve. I was continuously sent to someone else and given no clear answers. This continued for months. My account is claimed near $700 due to them. They have not and will not help me resolve this issue.Desired Settlement: I do not feel I owe them any amount of money. They provided me no services for the months they are billing me for. They are inflicting this on my credit report and I feel that is unethical business practice. It makes me appear neglegent and of poor business practice, and I want the account cleared. I do not want other retail business' like myself (that are struggling in today's economy) to fall victim to their web.

Business

Response:

Hello

I have reviewed the Revdex.com complaint.

According to the BloomNet Standards and Guidelines, a termination letter must be sent via certified mail stating our member’s intentions with regards to termination.

The letter needs to be received by BloomNet on the date stated in BloomNet directory. Upon receipt of this letter, BloomNet will acknowledge the termination the member will be removed from the upcoming directory. If the letter is not received by the date stated in the directory, the membership remains in effect until the end of the directory cycle.

BloomNet did not receive a termination letter but had later accepted a verbal termination over the telephone from this prior member. This verbal had been accepted after the directory deadline date. BloomNet accepted the termination date as of December **, 2012. All members required to pay the membership fees while they are a member.

With regards to floral orders, BloomNet does not guarantee that any member will receive a predetermined number orders however this member did receive 37 orders in 2012.

The December 2012 balance for this account is $592.85 and a Network Termination Fee in the amount of $99.00 which is posted on the January 2013 statement.

Below are termination guidelines stated on the application signed application for membership agreement and I have attached a copy of the contract for review.

TERMINATION

A BloomNet Florist may terminate their membership at any time provided the account is current and cancellation letter is received in writing by BloomNet. The letter should be signed and dated on company letterhead and sent registered mail to BloomNet Florist Relations Department. Termination by E-mails and fax are not an acceptable format for cancellations and will not be processed. Termination shall become effective only when the Florist’s listing is removed from the BloomNet Directory. BloomNet Florist shall be responsible for all applicable membership dues and fees during this time period. Florist is expected to fulfill orders from BloomNet and other member Florists until cancellation becomes effective.

Florists are subject to a $99.00 final statement preparation charge and the account will go into an automatic hold status for 120 days to allow reporting of any orders by sending and receiving Florists. BloomNet reserves the right to cancel and terminate membership at any time for any reason, including, but not limited to, delinquency of payment and/or non-compliance with terms and conditions of this Agreement and the then current rules, regulations and procedures of BloomNet, as same may be modified from time-to-time.

Please contact me directly at ###-###-#### if you have any additional questions.

Regards,

BloomNet Retention Manager

Review: I ordered flowers from 1-800-flowers.com. My card has been charged but the flowers were not delivered. I have tried to resolve this with them, but their customer service has refused to do anything. According to their [redacted], this is something they do often.Desired Settlement: I would like a full refund and an apology.

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience.We have accommodated the request for a refund. The order was placed thru 1800flowers.com Canada and the customer service has already issued the refund.Regards,[redacted]Executive Priority Services[redacted] ###-###-####

Review: I purchased an order to be delivered 5/*/15 in time for mothers day. they have not delivered I called customer service I'm on hold and they hang up!

order #[redacted] placed on 4/**/15 for $48.18 on my mastercard to be delivered on 5/*/15. the order has not been delivered I contacted customer service 4x and I sent an email on 5/*/15. when I call they put me on hold and then hang up. no one has responded I want a refund please help they ruined the gift for my momDesired Settlement: I want a full refund please

Review: I ordered a gourmet fruit basket on 1/**/2015 for $110.18 and received an $8.00 discount. My bank account has been charged a total of $212.17. The company representative indicated the $110.00 is an authorization hold; however, the $101.00 has already been debited from the bank account.Desired Settlement: The authorization hold needs to be released because I have already paid for the basket which has been debited from my bank account. This is causing me to have less funds in my bank account.

Business

Response:

Good Afternoon,This is in response to Revdex.com Complaint ID# [redacted], customer [redacted] said her bank account had been charged twice for the item she ordered. We explained that the second charge she sees on her account of $110 is an authorization hold and will drop off her bank account within 24-48 hours.I called [redacted] this afternoon to inquire whether the charge was still visible, and if it was, I was going to contact the bank to have the authorization removed immediately. [redacted] informed me that the authorization charge is no longer visible and the funds that were being held are back in her account. $101.62 is the amount that has been formally charged to her account for the product she purchased.I have processed [redacted] a $20 savings pass to be sent to her for the inconvenience with this billing matter. I hope this resolves the issue. Please do not hesitate to contact us should you have any further questions.Regards,[redacted]1-800-Flowers.com###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Order/Reference # [redacted]. The flowers arrived broken and it was definitely a lousy packaging issue. I called customer service many times to report the issue. Twice I waited patiently for over an hour and then for the customer service agent to just to hang up on me after waiting for over an hour. It is so unfair that we pay a lot for the flowers and receive them broken. My wife was very upset that I sent poor quality flowers; but I really nearly $60 for the order. It is absolutely unfair for the customer to go through this.

Recommendations:

1) Whoever packaged the items should definitely be given a warning for their poor work.

2) The customer should be provided a full refund for delivering broken flowers. Off the 6 roses, 2 were ok and off the 12 lillies, only 4 were ok. Everything else was damaged (broken) half way through....can not be used in a vase.

The gift was simply useless and I really looked so stupid in front of my wife. I paid $30 and got awesome flowers locally to compensate for the loss. But still the damage caused by 1800flowers is really unexplained and bad.

Every time I call customer service, they hang up on me after holding for an hour. It is totally not fair.Desired Settlement: 1) Whoever packaged the items should definitely be given a warning for their poor work and/or fired.

2) The customer should be provided a full refund for delivering broken flowers. Off the 6 roses, 2 were ok and off the 12 lillies, only 4 were ok. Everything else was damaged (broken) half way through....can not be used in a vase and had to throw them away.

Why do you create problems in other people's family life when you should creating a smile. I hear by request a full refund for wasting my time. I have been trying to reach someone in customer service and no one answers them (just says the wait time is over 20 min). But in reality, I wait for over an hour and then someone just hangs up on me. So unfair. I know its valentines time but this is really very unfair. For the past 3 days, I have been trying to get someone on the line. Because I was not able to, I decided to reach out to Revdex.com,org for help.

Business

Response:

Hello,We sincerely apologize for the customer's poor experience. Due to holiday volume the calls were being addressed by service personnel as quick as possible, we apologize for the extended wait time for assistance.I have spoken to the customer and apologized. A full refund has been issue and I have confirmed it successfully posted to his account on 2/**/15.Regards,[redacted]###-###-####

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Description: FLORISTS-RETAIL

Address: 1 Old Country Road Suite 500, Carle Place, New York, United States, 11514

Web:

www.1800flowers.com


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