1 800 Flowers

Review: they added magazines advertising and zip codes to my account with out my permission and I asked for it to be removed they said it would and that they were going to reverse charges and arent doing soDesired Settlement: I want all the bills to be eliminated .

Business

Response:

Hello,In response to this complaint involving the advertising issues, I have followed up with the Bloomnet department and have been advised the customer has been credited for the charges.Regards,[redacted]

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Review: I had a very horrible experience with 1800FLowers. I will never do business with them again. I initially chose to go with them because my mothers birthday was 08/**. On Thursday 08/** I ordered a flower cake that was said available to deliver on Saturday 08/** and in the area. I purchased that arrangement and I was good, then on the day of suppose to be delivery I received a call stating that the florist cannot do the arrangement because they did not have the kit for it and he then went on to offer only one other arrangement to choose from. Of course I am [redacted] at this moment because you wait until the day of delivery at 10am to tell me this and to top it off you only give me 1 other option to choose from. I then requested a supervisor who gave me other options so then she tells me it may not be delivered today. I am like what!!! So she calls the florist and checks on the delivery and comes back to the phone and assures me that it will be delivered on the same day. SO we are good at that point. However it got to around 4pm and still no flowers. I then felt the need to call customer service to check on this as online tracking is not working. I then get a representative that tells me that the florists is not answering and I am unsure if it will be delivered. I then request a supervisor again, she then tries the florist and no answer either, then she receives a message from the florist stating that it would not be delivered because 1800 flowers owed them money for the order. ARE YOU SERIOUS??????? So it is late in the day and no florist that was open can fill that order, so she worked on getting the flowers for a delivery for Sunday 08/**. I am very upset at this point and received a broken heart and massive headaches all weekend from all of this. My mother was to be surprised and they offered to call her and apologize, REALLY. You cant even call me do you really believe that I trust for you to call my mother. I can do that myself. I only received 1 phone call Saturday morning for the initial order and that was still a late call in my eyes if delivery was for that day. No one never called me later that day to tell me that the florist was not delivering the reorder. So here we are on Sunday at 11am, no FLOWERS yet. I call 1800flowers to inquire on this and here we go again, The florist does not have the flowers for the arrangement and they are closed today. WHATTTTTTT???? We cannot get a delivery until Wednesday. Yet my mother's birthday was 08/** and you want to send her flowers on 09/**??? This is the most worst customer service ever and the reps talk all over you, its like a script. They ask you what can I do to make it right and when you tell them of another arrangement they are like this is over the amount of approval. Really?? Well the delivery is over the date that was promised. Your company screwed up and should do what it takes to save a customer. This was a simple order that was screwed up over and over, I can only imagine what big orders look like. Well the matter is still UNRESOLVED!!!Desired Settlement: Delivery of order. Not only that my mothers thinks I forgot her birthday. I have been severely stressed and been having a headache since Saturday. I have been having to make the phone calls constantly to insure the order was completed and the delivery was done. Still waiting on a delivery that was suppose to be delivered on my mothers birthday on 08/**. By this point I need flowers to make my day yet alone my mother. This is ridiculous for a simple order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On February ** 2014 I had order some flowers for my wife. She never received them. So I called 1800 flowers and they told me they could not help me. So I called my bank to Dispute the charge and I get letter today that they are going to reversed the dispute. That they have a Signature says at the front desk. My wife went back up to the front desk Monday morning and still nothing there. Why should I pay for something if I did not received it.Desired Settlement: I would like a refund

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience.

I have spoken to [redacted] on Tuesday 5/*. He notes his floral arrangement was not delivered from February **. The local designer sent a delivery confirmation - front desk, it was a school.

We have accommodated [redacted] and issued the refund for $109.16 on May * 2014. [redacted] was advise it may take up to 5 business days to process back to credit card.

Regards,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company has failed to deliver a product on time that I ordered in advance or successfully contact the other party in addition to unauthorized charges on my bank statement in addition to what I paid for without my consent, as well as not providing a receipt or confirmation upon my request. It's 6:30 at night and NO DELIVERY of flowers. I had to go out of my way to PERSONALLY speak with the florist that NEVER got the confirmation OR THE ORDER! I ordered a $54 bouquet and was charged that $58.98 and a $63.98 hold which no one made me aware or nor did they have my consent to do such. I will not wait 3-5 business days for them to process what they never should've taken.Desired Settlement: I want a full refund immediately, I am not waiting however many business days. I hope you strongly consider this Revdex.com accreditation because all I have seen on their Facebook today was complaints of non delivered flowers, unauthorized charges and run around with inexperienced customer service. I had to call them over 7 times today to straighten this out and half the time they didn't find my order or had no idea what was going on. This is unacceptable.

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience.

I have contacted the customer on May ** & May ** and left a voice message with apology and my direct extension for a call back, no response has been received.

The customer placed her order on Saturday May ** at 8pm for next day Sunday May ** delivery. Unfortunately due to local availability we were not able to accommodate the delivery in the recipient's area. Customer opted for a full refund after delivery was not made May **.

She received a full refund on May ** for $58.98.

Regards,

Review: On my first order 1-800 - Flowers did not deliver the flower to the address at all. I contacted them regarding and spoke to a representative by the name of [redacted] who was suppose to send out a new arrangement to a different address since my mother was no longer at work. Due to the flower company failing to deliver the flowers in a timely manner. The second flower never made it to the home location. I contacted [redacted] which had a [redacted] call me who stated she will send the flower out next day same size order with a full refund. My mother arrangement arrived but, was not the same flower or even similar resembalance of what was orded.

It was my mother's 20 year of service date and 1-800-Flowers completely dropped the bomb.Desired Settlement: I feel like 1-800-Flowers should replace the flower and also do something else to compensate since they messed up my arrangement.

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience.

The local designer did delivery to the school, however a quality issue was reported. We have sent a replacement on 5/*/14 to the home address the customer provided.

The customer received a full refund for $77.91 on 5/*/14 and $40 gift certificate along with the original delivery and complimentary replacement.

We have accommodated the customer on her requests for refund and replacement so we find this complaint has been amicable resolved.

Regards,

Review: I ordered 2 dozen roses on February *, 2014 for Valentines Day; as well as for a Valentines Day delivery. the order number is as follows, [redacted]. I paid the extra delivery fee to have the item specifically delivered on February **. however, the item was delivered on February **, which is unsatisfactory because I specifically paid the "up charge" to have the item delivered on the [redacted]. You can even see the following from my ordered confirmation :Product Code: 104942MSLV2

Delivery Date: 02/**/2014 or 02/**/2014

Quantity: 1

as you can see there was no option for any delivery on another day hence the reason I paid extra. I have reached out to the company via telephone numerous times and have been hung up on by what seems to be an automated answering service that basically states this call is being terminated due to no customer response. you can clearly tell that the answering system is automated, and very scam worthy. I also followed up with 2 emails, only to receive a response that I cannot change my order. again, probably an automated service.Desired Settlement: I would like a full refund credit to my AMEX for this order. I will not negotiate or settle for anything less as the product/service delivered was not what was promised and paid for.

Business

Response:

Hello,

We sincerely apologize for the inconvenience.

We have confirmed the recipient did received the arrangement via UPS but it arrived early on 2/**/14. Selected customer delivery date was 2/**/14. Early delivery was due to weather conditions to prevent a non delivery.

The customer has been refunded a full credit for $95.57 on 3/*/14. Please allow 5 business days for the refund to process.

The customer was emailed the above resolution information on 3/*/14.

Regards,

Review: I order flowers on Monday, 2/**, for same day delivery. I received a call ~20 min after placing the ordering letting me know that the florist they wanted to use wouldn't deliver the flowers same day. I was given a huge attitude when I asked if there was another florist that they could use. I was told I would receive a call back letting me know if they found another florist. Another ~20 minutes go by and I get an email telling me that the delivery was unsuccessful. After an hour on hold waiting to find out what is going on all that the customer service rep could tell me was that the delivery was "unsuccessful". No additional information as to what that meant. She was going to follow up with the florist again and call me back. She never did. Around 5pm I called her back again. She put me on hold for another 30 minutes so that she could find out what was going on with the florist. All she could tell me again was that the delivery was unsuccessful, the florist never tried to call the recepient, and that the order had been cancelled by florist. She was going to call them back again and call me back. She never did. I called again around 6pm. I was told that they couldnt get a hold of the florist because it was after business hours but that we had to wait until 7pm to do anything else as they had until 7pm to deliver the flowers. Wouldn't you think that deliveries end at the close of business??? I was told that the cost of the order would be reimbursed to my account and that I would be getting a call the next morning to provide the recepients work address for Tuesday delivery. Guess what...NO ONE CALLED ME! I called twice and was on hold for 30 minutes each time and didn't get to speak to anyone. I finally got through this morning and was told that the order was showing as still being billed to my account, there were no notes regarding any of the phone calls I'd made, and delivery was scheduled for today. I gave the customer service representative the new address to redirect the delivery, and he assured me that the charge couldn't come off of my account. When I asked if I could speak to a supervisor to find out where things went wrong I was told "our supervisor doesn't want to speak with you". The recepient informed me today that the flowers were delivered to the wrong address (home instead of work), and likely will be ruined when she gets home due to weather conditions.Desired Settlement: I would like my credit card refunded and I would like someone to explain to me how this went so horribly!

Business

Response:

Good Afternoon,

We sincerely apologize for the inconvenience. I have contacted the customer on 03/**/201, and apologized for the poor service they received.

We have taken preventive measures and followed up with our floral management team regarding the non-delivery. We have also taken preventive measures and followed up with the representative regarding the internal error made. The recipient received her flowers on 02/**/2014

The customer has been refunded a full credit for $57.48 on 02/**/2014 and a $20 gift certificate.

Regards,

Review: Worst service ever,

says my flowers have arrived at 7:10pm and have not recieved them. Been trying to call customer support for over 2hrs and cannot get through. I tried filling out the customer support email and says 2/**/2014 is not a valid order date, tried emailing the [redacted] and link goes to a page that is not available. Over $200 for flowers a bear and ballon I could have gotten for under 100 at a local florist.

Terrible and would never order from 1 800 flowers ever again and do not recommend anyone else to order from them. Thousand of posts on thier [redacted] site which they keep removingDesired Settlement: Want my money back if I do not recieve them today on valentines day

Business

Response:

Good afternoon,

We sincerely apologize for the customer's inconvenience. We have made several attempts to contact via telephone (left voice

messages) and email, however there has been no customer response to date pertaining to the complaint.

Delivery for this order was, in fact, scheduled for Friday, February **, 2014, however was not successfully made. The following day after the customer filed the Revdex.com Complaint (2/**/14 5:47 PM EST), he spoke with one of our customer service representatives and full credit for the amount of $171.58 was issued, in addition a $20 savings pass which is valid for one year toward a future purchase was also issued. Though the representative offered, the customer refused a re-delivery for the order.

Following the complaint, we initiated contact with the customer via

telephone on Monday, February [redacted] at 11:58 AM (EST) and left a

detailed voice message, indicating we would call again to establish lines of

communication in regard to the complaint, and would like to ensure this issue is resolved to his fullest satisfaction. The call was immediately followed up by an email. Another call was

placed on Friday, February [redacted] at 11:52 AM (EST).

After a third unsuccessful call attempt on Saturday, March [redacted] at 2:58 PM (EST), we then sent an email to the customer apologizing and outlining the information concerning his credits and unsuccessful call attempts.

A follow up email was also sent to the

customer advising of compensation. We

have also taken corrective action with the both our local florist and our internal procedures in

an effort to prevent similar errors going forward and ensuring customer

satisfaction. We

thank you for bringing this matter to our attention and allowing us the

opportunity to resolve the issue accordingly.

Regards,

had a death in the family last week. ordered a flower arrangement over the phone (was told international had to be over phone to arrive on time) for $137 and another order for $177 to be delivered to a funeral home in england on monday august ** 2015 and tuesday august ** 2015. neither arrangements arrived. funeral is tomorrow wednesday ** 2015. was told they are "unable" to get in touch with local florist" ...I specifically made sure several times that they deliver to england and that it was guaranteed delivery on my chosen dates. never happened. we wanted it to arrive for 2-3 days for the viewing and funeral, not spend hundreds for it to be there for 1-2 hours. requested and received my refund but does not satisfy the fact that my family is in england mourning and we were unable to send flowers because they could not "get in touch" with their florist. Asked several times why my flowers did not arrive and nobody could answer me. they gave me a $20 voucher to use towards future purchases which is a joke compared to the hundreds I paid. will never use this company again and nobody should completely unacceptable!

Review: I ordered flowers from [redacted] flowers on May [redacted] to arrive on mothers day. I never received the flowers on mothers day. I called them that evening to complain and they said they would call the florist. They claimed that they sent a re-delivery request to the florist and that they would send me a $20 voucher. The next day I never received the flowers or the flowers. I called them again and they blamed the issue on the florist and asked if I wanted another re-deliver request. I demanded a refund. I am currently waiting for my refund. I believe that this company is committing fraud.Desired Settlement: Refund. This business needs to be shut down because it is fraudulent.

Business

Response:

Hello, I am very sorry for the inconvenience. I am showing that the full refund was issued on 5/*/16. It could take your financial institution 3-5 days to process this credit. You have also been issued $40.00 in savings passes towards a future order. We again, apologize for the inconvenience.Sincerely,Mandy F[redacted]Executive Services[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I ordered the flowers specifically for mothers day. Had I known that I wasn't going to receive them, I would have purchased flowers somewhere else. I waited the entire day to receive those flowers and because I did not receive them, mothers day was wasted. I do not wish to accept the $40 credit because I will never purchase from this company again because I know that I will not receive the products I purchase. I believe that a different course of action is necessary to ensure that other consumers aren't treated in a similar matter. Based on the amount and type of complaints against 1-800 flowers, it appears as though the company has a trend of not delivering products to consumers. I am dissatisfied with this resolution and I believe that a different course of action is necessary to address the seriousness of this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,Once again, we cannot apologize enough. We still are offering the re-delivery of the flowers that the florist stated was delivered on 05/*/2016. If you could please reply with the recipient's name, address, and phone number. We would be more than happy to send flowers to the recipient. We still have you as recipient. We also still extent the offer to call the recipient and apologize. Again, we just need her name and phone number. we look forward to hearing from you. Mandy F[redacted]1800Flowers.comExecutive Priority###-###-####

Review: Ordered a Gift Club Subscription for my mother for Mother's day. Advertised price was $49.99. Next month there was an email about a charge for another $49.99. When I called, they told me it was supposed to be $49.99 per month, which was not advertised on the website. I have a printout of the order and the page I ordered from that clearly shows the product and stated price. I called and they told me all they could do is cancel the orderDesired Settlement: I wish to receive the 12 months of gifts that I ordered, for the advertised price of $49.99

Business

Response:

Per the website, our gift clubs are priced monthly at $ (dollars) per shipment, with a choice of three, six, nine or twelve months in duration. I show that three shipments have been delivered and paid to date. As there seems to be confusion on the pricing of this item, we would like to refund your money on the items received thus far and cancel the remaining deliveries. I would also like to offer a $40 Savings Pass for use on a future order(s) of your choosing as an apology for any inconvenience. The refund total would be $149.97 and cancel future months. Once again, I do apologize for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have been ordering from 1800 flowers for about 6 years and this is the first and last time they screwed up. I ordered a lovely tulip and iris bouquet for Mother's Day. What was delivered was a pathetic handful of about 6 tulips and 3 irises, and SOMONE ONE ELSE'S NOTE. I called to ask if there was a mix up and the lady said she would have another bouquet sent the next day, but that offer was recanted about 5 hrs later saying that no one could fill the order. They reimbursed me and gave me coupons which I will now never use. Giving me back my money doesn't make up for their mistake in the first place.

Review: I sent this message to [redacted] of 1800Flowers after contacting his company's phone customer service on three occasions and his email customer service team on another. I am still waiting on the re-delivery of the damaged item.

Email to [redacted] sent on 12/**/2014 with no response:

I have exhausted all of your customer service options and am absolutely flabbergasted at the complete lack of response. I sent the attached through your customer service email portal on [redacted] and have heard no response. The promised replacement delivery by 12/** did, obviously, not happen.

I have now contacted your company three times by phone and again (now twice) by email for you to correct what I perceive to be a rather simple problem. Read the attached for a How-To in horrendous customer care. There is obviously a lot to fix and some significant mentoring opportunities needed for your team:

Email to 1800Flowers.com customer service sent on 12/**. No response.

Wow. I have never done business with 1800Flowers and I can honestly say it is one of the worst customer service experiences I have ever witnessed.

I received a gift from [redacted] delivered by 1800Flowers on 12/* (order number [redacted]). Unfortunately, the item was severely damaged on arrival. The plant was in very bad shape and the vase it was in was cracked.

I called your customer service department on 12/* to report the issue and that is where the problems escalated. The rep I talked to on 12/* said she would place another order as replacement for the damaged item. She said I would receive it on 12/*. I did not. By 12/** I called back and was informed that I would be receiving the item that day. Nothing arrived. On 12/** I called again and was told that the florist must have had an issue delivering my replacement item. No one bothered to contact me to say it was not coming and if I did not call a third time, I would have not received a replacement.

The 12/** rep told me that she would place yet another order and that I would receive it on 12/**. Since 12/** is a [redacted], I have little faith that the item will arrive as promised.

Besides this shoddy follow through and care, the entire customer care calls were horrendous. First off, the three times I called required a wait of more than 10 minutes just to get a representative. Secondly, it is next to impossible to communicate with your customer service team. I understand about using offshoring for customer service and completely understand the dynamics. However, all three individuals I talked to struggled with basic communication skills. What should have been a 1-2 minute call stretched into a ridiculous amount of time just trying to understand what we were saying to each other. Additionally, the systems you provide them with are incredibly subpar. In one conversation, it took over five minutes to get my order number even after the rep had my contact info. She kept saying the system was ‘updating’.

So, I have now had to waste a significant amount of my personal time following up to ensure you correct your problems. Simply unacceptable.

I believe [redacted] does a significant amount of business with 1800Flowers and I have tried to shield her from your company’s incompetence as the gesture by [redacted] is appreciated. I do not want her to feel that she is responsible for wasting my time as it is simply an issue with your company.

The customer care rep offered me a $20 gift card as compensation for my inconvenience, which is laughable. Since there is virtually nothing on your site that costs with delivery $20, the expectation is that I shell out my own money to purchase something from 1800Flowers. Seriously? After all this you are giving me compensation that will require me to spend money. Amazing.

I am sending this email as it is very apparent your phone team is incapable of completing a simply reorder. Have a supervisor handle this issue and please confirm today that the reorder has been placed and that I will receive it on 12/**.Desired Settlement: Simply replace the order as previously promised by three separate customer service representatives. Refund the cost of the order. We should not have to pay for this horrendous experience. Very simple, yet seemingly beyond the grasp of this company.

Business

Response:

Hello [redacted], Thank you for taking the time to speak with me via phone on 12/**/14. I greatly appreciate your time. Please accept my sincerest apology for the poor quality your gift arrived in as well as the poor customer service, inconvenience and frustrations your also experienced. Your first replacement was canceled at the request of the person who sent the gift to you. We did not share with her the condition on your original gift arrived in at your request so we would not disappoint her. She canceled the original replacement thinking there was a double order placed and did not want to embarrass you by sending two of the exact sentiments. At this time, both you and [redacted] are aware of the issue and new gift was delivered to you on 12/**/14. I attempted to call your directly to ensure the new gift arrived in satisfactory condition, I was able to speakwith [redacted] today who ensured me you have received it. Again, I am very sorry for all this confusion. I thank you for allowing me the opportunity to correct this mistake. Sincerely, [redacted]1800Flowers.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. To clarify though, the sender of the gift cancelled only after 1800Flowers contacted her saying there was a request to receive a replacement. The 1800Flowers rep, amazingly, did not explain that the first gift was damaged. In addition, the two representative I talked to did not inform me that the replacement was canceled. The email I sent to customer service was never answered and the email I sent directly to the [redacted] was ignored as well.It took me contacting Revdex.com to get some results. Very poor communication, quality and follow through by 1800Flowers.

Sincerely,

Review: I purchase flowers and ballons from 1800 Flowers for my mothers birthday. When the product was delivered on Dec. **, 2014 the product was sent with happy anniversity ballons and not happy birthday ballons as well as wrong size flowers that was requested and paid for. I called 1800 Flowers they promised to verbally refund the money back to my [redacted] account. I also have an email with this promise. After going back and forth with 1800 Flowers they stated that [redacted] gateway would not allow them to refund the money back into my acct. This is unacceptableDesired Settlement: Refund of 50.97 back in my [redacted] account.

Business

Response:

Hello, We are sorry for the inconvenience this has caused. A check has been cut, and will be mailed out to [redacted], tomorrow 2/*/2015 for the total amount. We are getting with our billing department to ensure this does not happen again in the future. Sincerely, [redacted]

Review: I joined [redacted] in 2012,thinking it would benefit my business. I was also told I did not have to carry their products. In 2013 there became a helium shortage in the country and I was no longer able to sell helium balloon. I started rejecting orders and then called and told my rep [redacted] that I needed my account noted because I was not able to get helium any longer. I was told that they could put notes on my account and zero it out. I continued to receive orders for balloons & had to repeated send notes & reject them. I stopped carrying balloons in my shop and even removed then signage off my window. In June of 2014 I decided that [redacted] was no longer working for me. I called trying to cancel my membership & received a callback from [redacted]. He offered me incentives to stay because I had missed the deadline and had to stay in until September anyway. He told me I had to commit to only using his service for sending orders to get these incentives and discounts. I tried to explain that I did not have any other wire service & I did not send orders that frequently & should not be penalized for low sending especially since I never agreed to send through them exclusively when I signed up. Since December of 2013 I had been charged $169.99 & was only credited back $79.99 in July of 2014. I was given some minimal breaks in my membership but my order volume decrease & I had to continually reject balloon orders because I was not carrying them do to no helium. I wrote [redacted] in September to cancel my membership he told me I missed the deadline again. I was very upset & felt like he mislead me on the cancellation date the letter was due just to keep me in longer. On December [redacted] I received my Oct paper bill saying I owed [redacted] money & a letter from a law office saying I was in collections after 30 days. I didn't even know I owed them since I could not get into my online account. If I was given the correct date for cancellation I would a have been out by now and not owed anytime.Desired Settlement: I want to be removed from collections and my membership ended retroactive to September. I will work with the [redacted] Credit Dept for any outstanding fees. I want the three orders that I received with balloons on them & I rejected but was still charged to be refunded to my account [redacted], Order #[redacted] for $119.98, #[redacted] for $139.98, #[redacted] for $139.98. I want the $59.99 for delinquency fee refunded. I would like to be refunded $90.00 for the low sending fees since December.

Business

Response:

The following response is from Jeff at [redacted].We are in receipt of the termination letter received on November **, 2014 and this member has been terminated on December **, 2014. Although the member stated they do not deliver Helium balloons , the order entry system is a free form field and the sending florist can enter any description of the requested arrangement in this field. As with primary flower or component in an arrangement, if the filling florist can not deliver as requested, the filling florist is responsible for either "Rejecting" the order or asking the sending florist for a substitution. I have noticed on the three orders this florist received, the orders were not rejected in a timely manner. Additional details on these three orders has been noted below:Order number [redacted] - This was a floral arrangement and did not call for a helium balloon as stated in the complaint. This particular was a floral order and was not delivered by the filling shop causing a non delivery. According to the [redacted] rules and guidelines, if an order is not delivered, the filling florist must pay the sending florist for the order. The request for this credit has been denied. Order Number [redacted] - This order was sent to this member on October [redacted] for delivery on October [redacted]. The arrangement did call for helium balloons. It is a standard principal and part of the [redacted] Rules and Regulations that if the filling florist can not delivery the arrangement as stated, they need to reject the order in a timely manner. This member had rejected the order on October [redacted] at 7:48 PM. This is unacceptable as the recipient never received their gift and this member had enough time to Reject this order allowing the sending florist the time to resend the order to another member. The request for credit has been denied. Order number [redacted] - This order was sent to the member on October [redacted] for delivery on October [redacted]. The arrangement called for a helium balloon. Although the member rejected on October [redacted], they should have rejected the order in a timely manner to avoid being charge back on the order and honor the commitment to our customer. With regards to issuing a credit on the "Low Sending Fees", I am unable to grant this request. It is noted in the [redacted] directory that a member has 30 days from the statement date to submit a request for an adjustment. This member has been aware of this policy as a credit for the low sending fee for the month of May had been issued in the month of June.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

These answers are all unacceptable, I have talked to managers and even a person in the credit department and gotten better responses then the gentleman here who has responded. At thi point I will continue working with the [redacted] instead of through the Revdex.com because he has been much more helpful then the response I just received. Thank you to the Revdex.com for your assistance.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On Thursday, May *, I placed a 1800FLOWERS order for a mother's day gift. On May *, I received payment and order confirmation from 1800FLOWERS for the order along with tracking information for the order. When my mother did not mention receiving any flowers on Mother's Day, I decided to track the order. I thereupon learned that my order had "been cancelled" with absolutely no notice given to me of that fact so that I could come up with a contingency plan gift for Mother's Day. I therefore telephoned 1800FLOWERS and was informed "oh, we are sorry, but there were so many mother's day orders we had to cancel your's." When I asked with 3 days ahead of mother's day why noone bothered to notify me of the cancellation so that I could come up with another plan, I got no response. This type of business practice is nothing short of pathetic.Desired Settlement: It would be best that consumers are put on notice of this pathetic business practice because it doesn't matter to 1800FLOWERS if payed orders are fulfilled or not. They arbitrarily cancel orders yet fail to notify the paying party of that fact. If an order is important to a consumer, I would certainly recommend to anyone wanting to give flowers - use a different supplier than 1800FLOWRS if you expect an actual delivery on your order.

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience.

I have spoken to the customer on 5/**/14 and provided the following amicable resolution.

A full refund was issued for $54.98 on 5/* and a complimentary replacement for one dozen roses from our direct ship collection with apology is being sent on May **.

The customer was provided the tracking information for the replacement so he can alert his recipient to ensure properly delivered.

Regards,

Review: I purchased flowers from [redacted] on January *, 2014 my order number is [redacted]. My roses were suppose to arrive on February*, 2014 in the amount of 3000. I ordered 2000 red and 1000 assorted colors. Upon arrival on February *, 2014 I received the 2000 red roses but only 600 assorted colors. I was missing 2 boxes out of 5 boxes, each contained 200 roses. The flowers were delivered around 7pm and the driver of the truck stated they were on the truck since about 6am. Before I made my purchase, I contacted Bloomnet and asked would their flowers be shipped wit a company that had coolers or a/c in their trucks and they stated it would be. This is the only reason I made the purchase anyway because I have had problems before and was NEVER compensated for my loss. The flowers arrived FedEx and they were limp, dehydrated, dying and a lot of them were broken. (the stems were either broken or the head of the roses had broken) I contacted support at [redacted] on February *, 2014 because it was already late when the flowers arrived and I had to go through every stem and informed them of the missing roses and all of the roses that I lost and the others I was attempting to bring back to life. I was then contacted on February **, 2014, by email still and was told they would ship my missing roses and would get back to me about the bad roses. I never received those roses and had to go through Valentine's Day with horrible product and less flowers. This is a busy time for the florists, so after everything settled from Valentine's Day, I contacted support at [redacted] on February **, 2014 and informed them that the flowers never made it and what were they going to do about the bad roses. I then received a response stating they would research the shipping issue and that I would not receive a credit on the bad roses because they did not have a count of the bad stems. I then responded and informed of how many stems were bad which was over 500 stems because I lost over 2 boxes of red roses because they were extremely overheated but I just told them 360 to get some of my money back. I received one more email that day and it stated I would get $272 credited back for the missing roses. I never heard anything else from them at all. I sent another email on March *, 2014 and asked about the credit for the bad flowers because no one has contacted me in about 2 weeks. I was told again that they didn't have a count for the bad stems and I responded and informed them that I replied right after I received the message to let them know how many stems were bad and they responded and informed me that they could not help and to contact Bloomnet. I contacted Bloomnet and I didn't receive any help. They want to take my money and charge me with quality issues but they flowers came from them or their source and yet they don't want to give me what's due to me. Every year for the past 3 years I have gone through this and they act like they don't care because it's not their money. It's not good business and it's not good business practices. I'm the florist, I make them money and they charge off the wall prices for their product and they can't provide me with better products and services. I am beyond upset because I asked for an honest answer in regards to their shipping and I was told without a doubt those flowers would be shipped in a coolant. If I had known the truth, I would not have purchased from them this year because I wasn't going to do but I was misinformed and caused more problems than this company (Bloomnet) is willing to pay for.Desired Settlement: I just want all of my money back. I had to deal with so many problems due to their product and it's a poor reflection on my shop but there was nothing I could do but work as hard as I could to bring those flowers back to life. I spent over $4000 for flowers and they all were horrible.

Business

Response:

Hello,

We have reviewed our members concerns and I have been in contact with [redacted] on 03/**/14. We have agreed to issue a credit in the amount of $439.20 for the 360 bad roses received.

Please contact me if you have any additional concerns. I can be reached at ###-###-####.

Thank you,

I ordered a lucky bamboo for my parents for their 49th wedding anniversary. They received it and it died within a week. I called to complain and they said they would resend the lucky bamboo. When it did not arrive, I called again and they said it would be redelivered on Jan. [redacted]. I called today on Jan. [redacted] and they said I was too late and it couldn't be redelivered. Why was it too late all of a sudden? I was only offered a refund of 50%. I asked to speak with a supervisor and was told "No they are speaking with others who have problems." So it was an awful experience. I was lied to and no effort was made to correct the problem. I would never use this company again.

Review: I called 1-800-flowers to order a gift (from my daughter) to her sister for her birthday. Towards the end of the day the gift was to be delivered I was told it had not been delivered. I called them and after a long hold I was told that the gift would not be delivered. Apparently the shop they were dealing with did not have the proper merchandise. No one told them, no one told me and no one told the recipient. Therefore the surprise was totally ruined and it was too late to get something from someone else. They were not at all remorseful. I contacted them later to see what they planned to do about it. They guarantee satisfaction guaranteed and obviously we were not satisfied. They did credit the money they had charged to my credit card, but offered nothing to compensate for the poor business practice and completing the order. they later offered a $20 credit to be applied to another order. Obviously I would not be placing another order with them. I feel they owe the recipient a complimentary gift and an apology. None of which is forthcoming. I am so disappointed for my daughters. This is not acceptable business practice. I ask that the general public be told of this so no one else will be cheated and disappointed.Desired Settlement: As stated above. I fee they owe the recipient an apology and a complimentary gift. It won't fix the disappointment but would at least be a small consolation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had placed many orders in December of 201, some that were for business, but also others for personal use. When I asked about where the fresh rewards were for the purchases I was told that I wouldn't receive any of them due to the fact that it was all business orders. I have looked the website over and there is nowhere that it is stated that fresh rewards is only for personal use. I have contacted them many times and keep being told that someone will call me back and I still have not had this resolved, over $10,000 of products have been ordered with this company and I am very unhappy with the way I am being ignoredDesired Settlement: I would like the company to state that fresh rewards is only for personal use and be more specific for future customers as well as receive the credit of $1,200.

Business

Response:

Hello,

We apologize for the inconvenience to our customer.

On 9/**/2014 I called and spoke with [redacted], she informed me that she was the one who filed this complaint on behalf of [redacted].

I informed [redacted] that we do have terms and conditions on our website with regards to our Fresh Rewards program and our Business Gift Services (BGS) accounts and business related orders. BGS and business related orders are not eligible for our Fresh Rewards perks.

Here is the link to the actual Terms & Conditions from our website....

This is the start of the actual Terms & Conditions copy...

Membership in the Fresh Rewards® Program, referred to herein as the "Program" is free, and open to U.S. residents 18 years or older only. Fresh Rewards® is not intended for business purposes. BloomNet florists and 1-800-Flowers.com recognized Business Gift Services house accounts are not eligible for membership. By becoming a member of the Fresh Rewards® program, members agree to receive advertising, marketing materials and other communications from 1-800-Flowers.com and its affiliates brands except where you have advised us otherwise. Please see our privacy policy.

I did inform [redacted] that she could open another Fresh Rewards account for her personal orders that are eligible for our Fresh Rewards program.

For the inconvenience [redacted] has encountered, we did issue her a one-time Savings Pass good for $100, which she kindly accepted.

I believe this issue to be resolved. Once again, I apologize for any inconvenience we have caused.

If there are further questions or concerns I can be reached at the address below.

Sincerely,