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Reviews 1 800 Flowers

1 800 Flowers Reviews (447)

Review: Son ordered a Mothers Day arrangement for his mother, my wife. Was notified by 1-800-Flowers that it was delivered and signed for. No delivery was made and no one at this address signed for anything. We drove up and down sub-division and found no floral deliveries. 1 800 Flowers informed us that a new arrangement would be sent the next day. The next day a delivery was made with the explanation that because of the Mothers Day demand that he had to hire temporary help and that person failed to deliver the arrangement he had in-hand, which at this time had already started to "droop" and apologized for the up graded vase that was ordered was not available so a plain clear vase was substituted. No explanation was ever offered as to why it was credited to being delivered and signed for. Initial complaint phoned to 1 800 Flowers was responded to by stating an apology arrangement would be sent the next day and a $20.00 Gift Cert would be E-Mailed. Next day, neither happened. When again we contacted 1 800 Flowers to question their last response we were told that we would have to return the arrangement to the local florist to insure that we were not making a fraudulent claim. All subsequent contacts with Customer Service ( 4 ) and today's contact with Corporate Headquarters in NY ( Corp. representative took my phone number and promised to call back ) no return call ever made.Desired Settlement: Refund

Business

Response:

Hello,

We apologize for the customer's inconvenience.

I have contact the customer on 5/** & 5/** and left a detail message with my extension, no response was received.

In working with the local designer, they indicated a delivery attempt was made 5/** then again 5/** was delivered.

In resolution for the Revdex.com complaint, we have issued a full refund for $103.97 on 5/**/14 and a complimentary arrangement for 1 dozen roses purple were delivered on 5/** from our direct ship collection.

Regards,

Review: I ordered 30 tulips for my daughter who is pregnant with her first child for Mothers Day for a surprise. Unfortunately she called to say her husband lost a family member and they are flying out for funeral on the [redacted]. I called 1800flowers to request they deliver the following week as no one would be at my daughters for delivery or for the next 7 days. I was told they could not help me and 30 tulips would be delivered and sit outside to die. I am not being unreasonable considering I am not canceling the 59.99 dollar order, just pushing to next week. I find this kind of customer service to be outrageous and would just like my daughter to get fresh flowers for my money. Is there any recourse I can take on this matter, would appreciate any assistance.Desired Settlement: I would like the flowers delivered on May [redacted] or [redacted] rather then the [redacted] of May if possible. If not I would like a refund and order canceled.

Business

Response:

Good

afternoon,

First, we apologize for the customer’s inconvenience and recent

experience. We were able to immediately contact

the customer ([redacted]) on May [redacted] 2014, and speak with her regarding a resolution to her

complaint. We

scheduled the order as the customer desired for delivery on May [redacted] 2014.

Delivery was confirmed on May [redacted] at approximately

3:45 PM. The customer then communicated today

(5/**) and confirmed the recipient received the flowers and was very pleased.

We thank you for bringing this issue to our

attention, because it allowed us to opportunity to analyze the root cause of

the matter. After our conversation, the

customer confirmed she was pleased with the resolution. Please rest assured this issue has been

documented and corrective action has been taken in an effort to prevent similar

instances. Thank you.

Review: I ordered flowers through 1800flowers.com on Feb ** to be sent to my daughter in North Carolina on Feb **. I received an email on Feb ** at 5:07am that my order was picked up and on its way. I contacted my daughter many times that day to see if she received the delivery, she had not. I then used the tracking feature on the email to see where the flowers were. That's when I seen my order was being shipped from Maryland and not from a local florist in North Carolina. UPS picked my flowers up for shipping on the day they were scheduled to be delivered to my daughters residence. The flowers did not arrive in North Carolina til 12:40am Feb ** at the UPS terminal in Greensboro, North Carolina. Now, since UPS doesn't not run regular deliveries on the weekends, the flowers are wilting away at their thermal til Monday Feb **. I called 1800flowers customer service, was put on hold, never reached customer service, and was hung up on. I sent an email to customer service, the return email from 1800flowers was a survey, there was nothing in regards to my complaint and questions. I also sent them a private message on [redacted] which they requested after I posted on their page, and have heard nothing.Desired Settlement: I understand that the weather caused issues for the east coast and south this past week, if my order could not be filled and delivered by a florist within the state of North Carolina because of this reason, I would have at least liked an email from 1800flowers explaining this and perhaps giving me options to change the delivery date or canceling the order. Instead, my order was routed to another state, and will now be delivered late and wilted. I would like a full refund to my account, as these flowers are now not going to deliver a smile as 1800flowers guarantees.

Business

Response:

Hello [redacted],

Review: On 11:30A 11/*/2013 I walked into store to order flowers to delivery to my wife's work. I specifically asked for a same day delivery and the salesperson said we can only do same day delivery gauranteed on already made flower bouquets. She assured me they had two drivers that day. I selected one of the pre-made flowers. She asked when does the business close and I said 5:00P. My wife came home angry and I asked did you get my flowers and she said no. It was 5:45P and I claaed the store but it went to their call center. They were no help at all because they could not see the order unless it was done online. They said they would note it because I said I didn't want the flowers if they delivered the next day because at that point it was moot. I went to call around 10:00 the next day and complained to them. They apologized and even when I said I do not want the flowers they went ahead and delivered against my wishes. I took the charge off my card because they failed to deliver same day as promised. However the charges showed back up on my card. I want my refund and I will never do business with the store again. The total charged to me was $54.55Desired Settlement: Refund of $54.55 to my credit card.

Business

Response:

Dear [redacted],

I placed an order 2/**/16 to be delivered 2/**/16. Keep in mind, the money was already taken out of my account on the [redacted]. The person receiving the flowers never called me, that is unlike her, I contacted 1800 flowers, they said oh it doesn't look like your order was placed, but we can get her flowers tomorrow and a local vendor at no extra charge to me. I called on the [redacted] 7:41 and they stated they got a confirmation that they were delivered at 7:42, Still no phone call from my friend, went to a party for her on [redacted] I asked if she ever received flowers and she NEVER got them. Sent several more messages that I wanted money depostied into my account with in 24 hours, they state it would be there with in 30 days. I told them I wanted a manager to contact me, of course never did!!! AVOID THIS PLACE AT ALL COSTS!! They are awful, unprofessional, and down right awful excuse for a business!!!

I have ordered on 2 separate occasions flowers for my mother in December and now on 2/*/16 flowers to be delivered to my wife's employment on the [redacted] of feb. on both occasions, flowers never arrived.

Review: HELLO THIS CONCERNS ABOUT A FLOWER CAKE MY DAUGHTER ORDERED ME A FLOWER BIRTHDAY CAKE ON MY BIRTHDAY I GOT ITON MY BIRTHDAY JAN ** 2014 I NOTICED THAT THE CANDLES WERE MISSING SO I CALLED THEM ABOUT THE MATTER THEY SAID THEY WOULD SEND ANOTHER CAKE TO ME I NEVER GOT IT THEN I CALLED THEM BACK THE [redacted] AND THEY TOLD ME THAT THAT THEY WOULD MAKE A NOTE OF IT TO THE FLORIST. IT IS OVER A WEEK NOW SINCE MY BIRTHDAY. I NEED FOR THEM TO PICK THIS CAKE UP AND BRING THE OTHER TO ME. SO WILL YOU TAKE CARE OF THIS PROBLEM FOR ME THANK YOU [redacted]

Business

Response:

Review: I ordered flowers to be delivered on 1/**/15 to be delivered to someone for valentines day 2/**/15. 1800flowers took the name and email of the recipient. They emailed the recipient and told them that flowers were going to be delivered.

Sorry Stacey, but there is not much you can do for me at this point. There was an error with my order I placed on January **, 2015. 1800Flowers sent an email to the recipient letting them know flowers were on the way. My partner, the recipient, asked me about this and of course f my Valentine Day surprise was just plain ruined. I called and complained and tried to cancel the order. The person I was speaking to was very hard to understand. He did after some time convince me to keep the order as it stood and he would send me a savings pass for $20 and he would refund me the shipping charge of $14.99. He said this would take 7 to 10 business days. I waited and kept checking my account. Nothing in email form and no credit to my account. I called again. This time the lady, whom I still could barely converse with because of language barrier, said she would send out the savings pass and take care of the refund. I waited. Still nothing. So I called again. The lady assured me it was coming and it would be taken care of. I finally got an email describing my savings pass and that my account would be credited the shipping of $14.99. Today I still had not been credited the money. I decided to try to buy some chocolates on your site using the savings pass. The system said the savings pass was invalid. I called. After an hour of waiting someone answered. They were unable to help me and we got disconnected. Two more times this exact thing happened. I promptly got on the phone to a local florist and ordered some flowers. I then called back to cancel my order. Finally I get an english speaker. She helped me cancel my order and apologized. Too little too late. I broke my [redacted] on the [redacted] of December and had surgery on the [redacted] of January. I had hoped your company would be relizble enough to help me make sure that even though I'm "crippled" at the moment, I could still have a nice VDay for my partner, but no such luck. I guess you get what you pay for. And to top it off. My account will not be refunded until about 30 days out because I used [redacted]. I will never make this mistake again.

1-800-Flowers.com

2/**, 8:41pm

1-800-Flowers.com

[redacted], I am very sorry for the disappointment you encounter with your billing issue. If I can help you in anyway, please private message me your order details (customers name, recipient name, delivery date and order number). Thank you, Susan

March *

[redacted] 3/*, 12:24pm

[redacted]

I am still waiting for my issue to be resolved. I was supposed to refunded my full payment because I cancelled my order and I have still not been refunded. Order #: [redacted]

Date of Order: 01/**/2015

Recipient Name:

[redacted] 3/*, 12:25pm

[redacted] please help This has been one of the most horrible customer service experiences I have ever had. I've been waiting almost a month for thisto be reolved and if you include the earlier issues the problem has been going on since mid january

1-800-Flowers.com

3/*, 12:28pm

1-800-Flowers.com

[redacted], I am truly sorry that you have not yet received your refund. I am showing a diferent delivery date associated with the order number that you have provided. Can I please have you verify the order number and delivery date so I am able to review the order?

Thank you,

Catherine.

[redacted] 3/*, 12:30pm

[redacted] was the order number and delievery date was supposed to be feb **. I called and cancelled because of issues and it was supposed to be refunded

If I have to make anohter payment to that account because you haven't refunded my payment I'm going to be very upset. Im extremely tired of waiting and dealing with this

1-800-Flowers.com

3/*, 12:41pm

1-800-Flowers.com

[redacted], Thank you for verifying that information. I am dedicated to solving this issue for you. Please allow me a moment to review the order so I may find a resolution.

Thank you,

Catherine.

[redacted] 3/*, 12:42pm

[redacted]

you need to review my call log with this issue. I have called many times and this should have been resolved the last time. The order was cancelled and she said the refund should take about 3 weeks or so.

[redacted]

3/*, 2:09pm

[redacted]

Any word yet? I'd really like this resolved without having to call again.

1-800-Flowers.com

3/*, 2:16pm

1-800-Flowers.com

[redacted], We apologize, but due to an internal processing issue, we are unable to process your credit back to your [redacted] account. Instead, we will be sending you the refund via a manual check. This will arrive in the mail within 4-6 weeks. Again I do apologize for the delay in having your refund sent to you.

If there is anything else we am able to assist you with please know we are here to help.

Thank you,

Catherine.

[redacted] 3/*, 3:30pm

[redacted]

Alright. Thank you. I hope this is settled

April [redacted] 4/**, 2:09pm

[redacted]

I am still waiting for the check that is "supposed" to be coming. There has been ample time for delivery. My next step will be the Revdex.com. This matter has been ongoing since late January.

Hopefully you are able to read the full thread if this conversation. If not I will copy and paste it. Please get back with me as quickly as humanly possible.

1-800-Flowers.com

4/**, 2:19pm

1-800-Flowers.com

[redacted], I see your order details and conversation. I will contact our accounting department for an update on your [redacted] refund and respond back shortly. I apologize for the wait. Thanks. Denise

1-800-Flowers.com

4/**, 2:49pm

1-800-Flowers.com

[redacted], I apologize for the delay. I have escalated this [redacted] refund issue to our accounting department to research. They will be in touch with you. If you would like to reach them, the phone number is [redacted]. Once again, I apologize for this issue. Thank you. Denise

[redacted] 4/**, 5:37pm

[redacted]

I'm not calling anyone else. Have them call me tomorrow morning. My number is ([redacted]).

1-800-Flowers.com

4/**, 5:59pm

1-800-Flowers.com

[redacted], I assure you that our billing department has been contacted and will reach out to you with an update on your refund issue. Thank you for taking the time to speak with us and I apologize for the disappointment and inconvenience this causes.

-Stacey

April [redacted] 4/**, 8:19pm

[redacted]

I have not received any correspondence regarding this issue. If I have not been contacted by April ** 5 pm I will escalate this to the Revdex.com.

1-800-Flowers.com

4/**, 8:54pm

1-800-Flowers.com

[redacted], I sincerely apologize for the delay in resolving this [redacted] refund issue. This was escalated to our accounting department. I assure you that our accounting department will reach out to you with an update on the status of your refund . Again, I apologize for the disappointment and inconvenience this causes. Thank you Erika

Today

[redacted]

8:32pm

[redacted]

It has now been over 5 months since my first issue. I am filing a complaint with the Revdex.com and hope they can assist in the resolution of this issue. I have had a change of address. My new address is I expect to hear from someone asap. Please have someone email me at . I will now only communicate through email so I have full and complete records. I cannot believe your company has let this issue continue for this long.

[redacted] 9:13pm

[redacted]

I am still waiting for my issue to be resolved. I was supposed to refunded my full payment because I cancelled my order and I have still not been refunded. Order #: [redacted] Date of Order: 01/**/2015 Recipient Name: [redacted]

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I used my [redacted] account to pay for this purchase.Desired Settlement: I would like a full refund of $46.73 mailed to me asap. I have informed 1800flowers of my change of address

Business

Response:

Good

morning,

We

thank you for bringing this matter to our attention. As a result of this complaint, we contacted

the customer and confirmed his correct mailing address. With communication to our Accounting

Department a refund check was issued (check number [redacted]), processed and

mailed on Tuesday, July [redacted] for the amount of $61.73.

We sent

an email to the customer on Friday, July [redacted], to confirm the check

was received, however we have not received a response. Please let us know if we can be of any

further assistance in this matter. Thank

you and have a great day.

Sincerely,

Kevin

M[redacted]

Executive Priority Services

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The "It's Your Day Bouquet" floral arrangement I ordered and paid for was delivered on time but in deplorable condition - dried up and wilted flowers, leaves and stems. The ad guarantees "fresh flowers". If 1-800-FLOWERS.com was not able to deliver fresh flowers from their location to the delivery address as promised then they should not have accepted my order at all! I've NEVER been more embarrassed sending my cousin a bouquet of flowers on her special occasion and she was totally humiliated receiving them!Desired Settlement: refund - credit of $59.98 plus interest on credit card

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I have contacted the customer on July ** & July ** and left a voice message at the number provided on the complaint with a contact number for a call back. The customer has been emailed on July ** offering our apologies and a replacement with an apology.

The customer received a full refund on July ** for $59.98 and a $20 gift certificate will be emailed in up to 30 days.

At this time. the customer has been unresponsive and no further action has been taken.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 1800 Flowers keeps changing the name on my account profile without my authorization to mirror the billing information that corresponds with my credit card, the two should be different. I've made several complaints to remedy the issue to no avail. I've spent $386.24 within the past year and they still cannot get my name right. Today after placing an order I noticed that once again they changed the name on my account profile, so I called to lodge another complaint and was disconnected mid conversation with a customer service representative. No one called me back even though they had my phone number. I called again and they couldn't identify who I'd been working with since their system "doesn't have that capability" so I had the pleasure of regurgitating my complaint to another customer service representative who had the audacity to shush (essentially told to be silent as one would do to someone they deem inferior). I called the customer service representative out for her rude behavior and asked "how much money do I need to spend with 1800 Flowers for you to remember my name and show respect?" CLICK! The customer service representative hung up on me! (Since they don't track who works with their patrons there's no accountability for that employee) At that point I called back and canceled the order for $74.48. It takes 1800 Flowers 24-48 hours to send a confirmation email that my order has been canceled and to acknowledge the refund. It takes 3-5 days for the funds to be released. It takes them up to 10 days just to remove me from their email list! I'm deleting my account with 1800 Flowers as soon as my money is released!Desired Settlement: Change the 1800 Flowers corporate culture of disrespecting their patrons! Modify your customer service system to track which customer service representatives have assisted specific patrons to improve the experience and hold employees accountable for shushing people! Expedite the times for cancellation receipts, refunds, and removing disgruntled patrons from the mailing list, the last thing I want is to continue to receive emails for 10 days from a company that can't get my name right and whose customer service representatives shush me. I'd also like an original apology letter (not an impersonal template or email) for this awful experience and wasting hours of my time!

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience and poor experience.

I have contacted the customer on 7/* & 7/* and left a detail voice message and provided a call back number for assistance, but the customer is unresponsive.

The customer placed an order online. The billing information is provided by the customer themselves. In the email confirmation the customer received, it notes the first name as [redacted]. This is based off the information the customer provides and it not shared with the recipient. The only information shared with the recipient is the card message greeting. Any further information, we need the customer's authorization for release.

The customer requested the order be canceled and his money refunded and that took place on the same day the order was placed 6/**/14. A formal letter of apology is being sent to [redacted] from our Corporate offices.

Regards,

Review: I attempted to order flowers on 4/**/14. 1800 Flowers website said the order couldn't be processed, so I ordered through another floral company. Shortly after, I received notice from my bank that the cost of the flowers had been charged to the bank. I immediately called 1800 Flowers to ask what was going on because the order said it didn't process. The representative told me that the charge was just a hold and would reverse automatically since they couldn't process the order. Today, the charge processed all the way through. When I called the bank, they told me to call 1800 Flowers and tell them to credit it. I called 1800 Flowers and asked them to credit it. The woman was very rude and said they couldn't credit it because they don't have any record of an order (even though they managed to charge me for this fictional order). She said the only thing we could do was conference call my bank so I can provide all of my bank information to confirm that it's my account (with her on the phone) and then she'd tell them to take the hold off. I explained again that it isn't a hold, it's an actual charge and asked to speak to a [redacted]. She said I'd have to wait more than 15 minutes and they couldn't do anything different. I couldn't spend that much more time on the phone with them at that time, and I'm certainly not going to provide private bank confirmation information with a stranger on the line. I just called my bank to file a dispute and hope to get my money back through them.Desired Settlement: I expect the full $56.70 to be credited to my account immediately.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I have spoken with the customer ([redacted]), who confirmed on 4/**/2014, that the full credit was reversed back to her credit card.

[redacted] received a full refund in the amount of $56.70, which was reversed on April **, 2014 on our side.

Again, we apologize for the inconvenience this has caused.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. A refund has been received.

Sincerely,

Review: I ordered flowers on the [redacted] of February, and was promised delivery on the [redacted]. I attempted to call in on the [redacted], and tried multiple times without any success. No one would answer the phone and said that they were too busy to answer the phones. Tried online tracking thru my account and that wouldn't work either, did not allow me to do that. Tried calling on the [redacted] and the [redacted] over 50+ times. Received the same message, that they were too busy to answer the phones. At 8pm on the [redacted], my wife did not have her gift, my $150 flower purchase that I was promised to have. She went online and found out that multiple people had the same problem. I emailed and have not received a response to that message either. Still no call and cannot get thru. I filed a dispute with my CC company as well.Desired Settlement: I want a full refund and an apology for ruining my wife's v-day and all the heartache that we were caused to to the incompetence and ignorance of this pathetic company. Not only did they drop the ball bigtime, they refuse to answer the phone or respond to emails because they screwed up. Now I have to hear about this every 15 minutes how everyone else on facebook are posting their pictures of what they received and I was not able to give my wife anything due to trusting these is with my money ! I want a FULL apology to me and her and what I paid for delivered for free due to the significant screwup that this company caused!

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience. I have contacted the customer and left a voice message with an apology on 3/*/14 with the following resolution.

The customer received a full credit for $122.98 On 3/*/14 back to their pay pal account. Please allow 30 days for the refund to process.

A replacement is being coordinated for delivery on 3/*/14 for a similar arrangement from our direct ship collection.

Unfortunately on the original order the local designer noted it was not delivered, and this may have been due to a processing internal error.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am still unhappy and very disappointed. My wife was extremely hurt and let me know each day. Its been 17 days and I finally got an answer. I'm wondering what would have happened had I not filed a dispute thru my CC company and a Revdex.com complaint if I would have ever heard anything. I still don't understand what "actually" happened. Not sure what the internal processing error means. Just a bad situation and took way too long to resolve. I called multiple times and sent messages in and no one responded or followed up to those. Won't be using this company again.

Sincerely,

Review: In Sept 2012 I was contacted by BloomNet's St. Louis Sales Rep. I was told I could have the BloomNet service free until Jan 2013 and after that I would be billed $49.99 per month all inclusive (I have the emailed dated Sept **, 2012 that I can send). I signed the contract that day to accept these terms though the monthly fees were not stated in the actual contract. In Dec 2012 I was billed $59.99 membership fee plus other fees (some of which were to be covered in the all inclusive deal and some not). So I called and got a credit of $59.99 for the membership fee...but no credit for any of the fees that were to be all inclusive. Then for Jan, Feb, March, and April 2013 I was billed varying amounts for my membership PLUS the items that were to be all inclusive. Trying to work with the salesmen was difficult. I am direct but calm in my business dealings and he kept asking me if I was in a bad mood (which then did eventually put me in a bad mood). I would never say that to one of my customers. I requested twice to speak to his supervisor and he agreed, but then I was never contacted by a supervisor or transferred to one. Regardless, I wanted to terminate the service due to his lack of professionalism, and the varying membership rates when I was promised $49.99 a month. Now I am being charged a $99.99 termination fee. If BloomNet credited the difference they charged from the rate we had originally agreed on each month I was over billed (Jan-April), they would owe me some money!Desired Settlement: All I want them to do is void the termination fee ($99.99). I most likely would have kept the service if I was actually being billed the $49.99 a month all inclusive.

Business

Response:

Stems By Stacy will recieve a credit for the BloomNet Termination Fee of $99.00. This credit will clear the outstanding fee's owed to BloomNet.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Ordered funeral flowers that were never delivered (and 1800flowers only confirmed the non-delivery when I emailed them about it). No refund received even though they promised it. Had to go through a full dispute process with [redacted] to get my money back. If it wouldn't have been for [redacted], I would not have gotten a refund. Will never order from them again.

Review: I purchase flowers on October *, 2014 through the website for delivery to a funeral on Sunday October *, 2014. I paid via paypal, which is my boyfriend's [redacted] account, which is directly linked to my checking account. I received an order confirmation via email, shortly after receiving the email confirmation I received a phone call from 1800flowers and they stated that the order could NOT be fulfilled as they did not have a delivery service available on Sundays in my area. They stated that they would cancel the order and my payment would not process. In the meantime, I withdrew the funds from the linked checking account to purchase flowers from another florist. 1800flowers had processed my payment, although they had cancelled my order, and the funds came out of my checking account, since I had already withdrew the funds from the account, I was charged an insufficient funds fee from [redacted] in the amount of $37.00 as well as the original purchase amount of $70.18. I contacted 1800flowers immediately, they told me they issued a credit to my [redacted] account October *, but it was not a cleared credit until October * and the insufficient funds fee was not reversed. Once the refund had cleared into my [redacted] account, showing that funds were available I transferred the funds into my checking account. I have never been reimbursed for the insufficient funds fee. I had contacted 1800flowers several times and spoke with [redacted] both on the phone and through email (email: [redacted]) I sent her a copy of my bank statement showing the [redacted] withdraw for the 1800flowers purchase, which was supposed to be cancelled) and the insufficient fee charge. She was to follow up with me. Due to the fact the the [redacted] account I paid this through is not in my name (it is in my boyfriend's name) we have a joint checking account linked to it, [redacted] will not speak with me regarding this matter and they will not speak to any representatives at 1800flowers because the account is not in my name...After clarifying this with [redacted], on October ** she emailed me to let me know that she has submitted a request to send my a refund via check in the mail in the amount of $37.00, she stated that this may take approx. 2 weeks. November [redacted] 2014 - I have not received the reimbursement for the fee and attempted to follow up with [redacted], however my email was returned, stating: Could not deliver message to the following recipient(s): Failed Recipient: [redacted] Reason: Remote host said: [redacted] The email account that you tried to reach is disabled. [redacted] So I called the billing department @ ###-###-#### and spoke with [redacted] put me on hold to research the information and came back to tell me that the check request has NOT been approved and may NEVER be approved because this is a fee refund and not a purchase refund. I asked to speak with a [redacted] and I also asked if [redacted] still worked there, [redacted] told me that [redacted] still worked there, but told me she was not available and she would not give me her updated email address. I asked for the [redacted] and [redacted] stated that the [redacted] was not available either, so I asked what the [redacted]s name was, [redacted] told me "[redacted]", I asked for the last name, [redacted] refused to give me a last name and stated that she could not provide me that information. I was not a happy camper with [redacted] and blatantly made that clear, it was not a nice ending to a conversation. However - I did manage to ask [redacted] what kind of a business runs and cannot provide contact information???? I am looking for my refundDesired Settlement: Refund

Business

Response:

Hello,We sincerely apologize for the inconvenience and appreciate the customer's patience and understanding.Unfortunately the order was not delivered and the customer was offered a refund to her [redacted] account. The refund for $70.18 did not process back to her [redacted] account properly so we need to send a refund in the form of a check to the customer.The check was processed and mailed on Friday 12/**/14. The check number is [redacted] and dated 12/**/14 amount $70.18.The check was mailed to the following address:[redacted]I have updated the customer via voice message on 12/** alerting the check details.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I FINALLY received the refund, it took more than 2 months, which is unacceptable! I will NEVER purchase anything from 800 flowers ever again!!

Sincerely,

Review: I ordered flowers to be delivered on September [redacted], 2014 in honor of Grandparents day. When they were not delivered I contacted the customer service department and was told they could be redelivered for the [redacted] and that I would receive a $20 shopping pass for the inconvenience. I accepted. When they were not delivered on the [redacted] I called back again and was told they could redeliver on the [redacted], that I would receive another $20 shopping pass and a 50% refund of my purchase price. I accepted. When the flowers were still not delivered on the [redacted] I called back and requested a full refund and cancelled my order. After multiple hassles, being put on hold, and improper handling it was agreed that the other 50% of my purchase price would be refunded in 3-5 business days. Since this time I have put in numerous phone calls (minimum 5), numerous online complaints via their [redacted] page and messages (minimum 6), talked to numerous supervisors, and been told numerous timelines for when I would see my money and savings passes. I finally received the first 50% refund on September [redacted]. The shopping passes that were supposed to be delivered in 3-5 days as well I finally received via email on September ** after one set of the serial numbers and pins for them was posted publicly on my complaint on their [redacted] page where anyone could see and steal (they were removed and reissued at my request). I still have yet to see my other 50% refund, now one day short of a whole month later. The last thing I was told by them was that now it could take up to a month for [redacted] to process my credit, yet the first one came through just fine (albeit later than I was informed), the refunds should have been issued only 2 days apart, and I have no pending transactions on my account. No flowers were ever delivered, and now my funds are being held improperly and I have had to spend literally hours of my personal time trying to rectify this situation.Desired Settlement: At this point I simply want my funds ($24.49) returned to me in a timely manner via whatever means necessary.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I have contacted the customer on 10/* & 10/** and left a voice message with an apology providing my direct extension for call back.

We have confirmed the refund for $24.49 did not process and a manual refund is being processed from our Corporate office and a check for $24.49 is being sent.

Please allow an additional 14 business days for the refund check to be received.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have not recieved my refund, and as this is far from the first time they have advised it was coming only to have it not come I will not be satisfied until my refund is in my hands/account.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience and appreciate her patience.

As we have assured the customer [redacted], a check for the remaining balance $24.49.

The date the refund check was processed from our Corporate accounting department was November *.

Regards,

###-###-####

Review: I ORDERED 12 LONG STEM RED ROSES TO PICK UP THE SPIRITS OF MY OTHER HALF. INSTEAD THEY GOT AN AUTUMN FLOWER

BASKET. I CALLED WHEN I GOT HOME ON THURSDAY EVENING, THE DAY THE WERE DELIVERED, AND WAS TOLD THAT THEY WERE SORRY AND THAT THE FLOWERS I

ORDERED WOULD BE DELIVERED ON FRIDAY, WHICH WOULDN'T WORK FOR HIM AS HE WAS OUT OF TOWN, UNTIL YESTERDAY. THE PERSON I TALKED TO AT 800-

FLOWERS SAID THEY WOULD HAVE THE CORRECT FLOWERS DELIVERED ON MONDAY, YESTERDAY. MEAN TIME I RECEIVED A CUSTOMER SERVICE SURVEY AND I FILLED

IT OUT, AND EXPLAINED THE WHOLE SITUATION, THAT I WASN'T REALLY HAPPY EITHER WAY, BECAUSE THE WHOLE PURPOSE WAS TO SURPRISE THEM AND CHEER THEM

UP. A SECOND, MAKEUP DELIVERY WASN'T REALLY THE IDEA. WELL MONDAY 10/**/14 CAME AND WENT, NO REPLACEMENT FLOWERS AND STILL NO RESPONSE FROM

YOUR COMPANY ON THE WHOLE MESS UP. I contacted 1800flowers.com about this again, and this is their response

"Dear [redacted],

Thank you for contacting us.

We're very sorry your order did not meet expectations. We're fully committed to our 100% Smile Guarantee, we already issued a partial credit in the amount of $41.19 to your account. The credit should appear on your next billing statement. We've apologize but as per Company Policy we're not allowed to issued a Full Credit back to your account and for the inconvenience we already issued you a $20 savings pass for you future order with us.

Again, we apologize for the inconvenience and hope you'll let us deliver another smile for you soon!

Sincerely,

[redacted] and [redacted]"Desired Settlement: I WANT A TOTAL REFUND FOR THIS PURCHASE. Service Charge:

Total Before Tax:

Estimated Tax:

Order Total:

$59.99 FLOWERS

$16.99 SERVICE CHARGE

$76.98

$5.39 TAX

$82.37 TOTAL

I BELIEVE I AM ENTITLED TO A FULL REFUND AS THEY SENT THE INCORRECT ITEM AND WHICH WAS ABOUT $20 LESS THAN WHAT I ORDERED. I NEVER RECEIVED A REPLACEMENT CORRECTED ORDER, AND DON'T WANT IT BECAUSE IT DEFEATS THE WHOLE PURPOSE. I WANTED TO SEND RED ROSES, FOR LOVE, INSTEAD THEY GOT AN AUTUMN BASKET WHICH THEIR WEBSITE STATES FOR A REMEMBRANCE OF EUROPE. NOT AT ALL THE SAME MEANINGS.

Business

Response:

Hello,

This communication is in reference to Revdex.com Complaint # [redacted], customer [redacted]'s complaint was that the wrong item was delivered by the florist to his recipient and a replacement order was never issued to rectify the issue and he wanted a full refund. [redacted] was initially refunded a partial amount of 50% of purchase. I have researched this issue and see that he had further communication with customer service after the initial partial refund and the remainder of his charge was fully credited back on October **, 2014. [redacted] was sent communication in regards to this credit and he acknowledged receipt of that communication. I have attempted to reach out to [redacted] via phone on both October ** and **, 2014 to verify that I see his order as being fully refunded but I have been unsuccessfully in reaching him. Along with the credit, he was issued a $20 savings gift pass for future purchases for the inconvenience he experienced.

Should you have any additional questions, please do not hesitate to contact us.

Sincerely,

Review: On 03-**-2014, I placed an Internet order with 1 800 Flowers.com for flowers to be delivered on 03-**-2014. My cousin was married in Honolulu, Hawaii and I wanted to honor them with a gift of flowers. When I didn't hear from them I emailed them and asked how they liked the flowers. They said they never received any, so I emailed 1 800 flowers to question this, as I was charged $55.00 on my debit card on 03-**-2014 for the flowers that were never delivered. They claimed they were delivered on 03-**-2014.Desired Settlement: They should inform customers if they can't deliver. Refund credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

They made complete restitution and even delivered flowers after all. I wish to withdraw my complaint and add a compliment instead. Thank you for all your help with this. [redacted]

Business

Response:

Hello [redacted],

Review: I ordered and paid for a package to be delivered on February ** 2014. The package was not received although I received an email saying it had been delivered. Now we cannot get in touch with the business to find the problem or get our money back. We literally have been calling all dayDesired Settlement: I want the company to know they ruined a grandmothers valentines day by their lack of ethic and I want my money back. This is not the first time this co has dropped the ball, a year ago when my son was born they didn't deliver the flowers and gift my husband sent to the hospital. They finally sent them to our house several days late with out the "add on" gift that was purchased. This co needs a wake up call. Not afraid to charge for services but doesn't seem to want to provide

Business

Response:

Hello,

We sincerely apologize for the inconvenience.

We have confirmed the delivery was made on 2/** at 6:30pm. Unfortunately due to volume, there was a delay with the local designer and the customer was not communicated with on this delay.

We have taken preventive measures and followed up with our floral management team regarding the delayed delivery.

I have contacted the customer on 2/** and 3/* and left a detail message with apology. The resolution provided on 3/* is as follows:

The customer received a full refund on 3/*/14 for $166.54. Please allow 5 business days for the refund to process.

Regards,

Review: I ordered flowers for my mom last week and scheduled for them to be delivered yesterday for Mother's Day. Even paid an additional amount due to it being on the weekend. I received an email notification that her flowers were delivered on Saturday 5-*-16, but they were not delivered. I called the company on Mother's Day 5-*-16 when they apologized and GUARANTEED they would be delivered that day and their computer sent out the delivery confirmation by mistake. I also emailed the company with my complaint at which point they responded giving me a coupon for my next order and GUARANTEED her flowers would be delivered today. I responded that I did not want a coupon, but would like a discount on my current order and have not received a response. She has still not received her flowers and I called again this evening requesting to speak with a supervisor after being on hold for a very long time. Leonard, placed me on hold to supposedly get his supervisor and instead put me back in the general que and I was then placed on hold indefinitely.

I'm beyond angry that my mom has yet to receive her $100 order of flowers even a day after Mother's Day and there has been no resolution to me complaint. I have now been GUARANTEED multiple times that they would be delivered and they have not been.

A supervisor needs to call me immediately to resolve this issue and I do not want a coupon because I will never order from this company again. I have spent way too much time on the phone and over emails with no delivery of flowers....Desired Settlement: Delivery of large flower arrangement that was ordered immediately and a significant discount refunded to my credit card because of time loss from having to deal with this nonsense and my mother not receiving her gift and becoming angry because she felt she was forgotten on an important holiday.

Business

Response:

Hello, I am so sorry that your order was not delivered for Mother's Day. You order is scheduled to be delivered today, 5/**/16. Your order has been fully refunded and you have been issued $60.00 worth off savings passes for a future order. Again, I am so sorry for the inconvenience. Sincerely,Mandy F[redacted]Executive Services###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In fact, the flowers that were supposed to be delivered on 5-*-16 and according to your response were going to be delivered yesterday, have still not been received as of 5:30 pm on 5-**-16. We are beyond 4 days late for a holiday delivery with now a family disturbance because my mother felt she was forgotten for a very important holiday. I have now been GUARANTEED 6 times that they would be delivered and your company has now also lied to Revdex.com stating they would be delivered yesterday. Provide the florists number so we can contact them or 1800flowers will be mentioned in a news story. Ridiculous

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We are very sorry that your order was not delivered on the requested date. We contacted our local floral shop to inquire as to why they were not delivered on 5/**/16 and found that they did not receive their shipment of flowers as expected.I have followed up with our local shop today and have confirmed that the order was delivered yesterday, 5/**/2016.We've also issued a full refund and Savings Passes. I will send the refund details to the email address that we have on file. Thank you, Courtney S[redacted]1-800-Flowers.comExecutive Priority###-###-####

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Description: FLORISTS-RETAIL

Address: 1 Old Country Road Suite 500, Carle Place, New York, United States, 11514

Web:

www.1800flowers.com


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