1 800 Flowers

Review: I placed two orders for Mother's Day floral arrangements with candy on April **, 2014. I called at 2:00PM CST to check on the status of the VERY IMPORTANT delivery. I ended up getting routed to a call center in the Philipines. The representative claimed he called the florist but stated the florist did not answer the phone. This was at 2:00PM CST on a Thursday in a town of less than 50K people. He assured me he would call me back. No call back. I called back again at 6:10PM. Again the call center in the Philipines - some people I couldnt even understand their names much less anything else they said. After having to call back 9 more times I finally spoke with a [redacted] in Texas. She disconnected the call when I asked for a [redacted]. I called back 3 more times only to get placed on hold for up to 23 minutes - again the call center in the Philipines. Never getting any answers or information about my order. They claimed again to call several numbers for the florist but claim no answer. Why would they use a florist who doesnt answer their phone? I am now on my 12 call and this time speaking with a [redacted] in El Paso Texas. She has no answers so I am not on hold for 29 minutes waiting for a [redacted]. I feel scammed and completely defrauded by the failure to not only deliver as they GUARANTEE (See Website) but no answers on where my order is and why it was completely ignored. I ordered it in plenty of time and clearly indicated it should be delivered on Thursday since the recipient would not be home on Friday or the weekend. They have NO problem taking your money. This is fraud and should be STOPPED.Desired Settlement: I want my money back. I want to be compensated for the 3.75 hours of my time they stole from me and I want them to REMOVE the guarantee from their website because it is FALSE advertising. Here I am now with no flowers for my mother and grandmother because I trusted a irreputable company. They should be investigated by the Attorney General of the State of New York.

Business

Response:

Hello,

We apologize for the customer's inconvenience.

We were notified by the local designer assigned his order that the recipient was out of town and she requested for a delivery after Memorial day upon her return. Follow up was done with the local designer and they were making delivery on Wednesday May ** at the recipient's convenience.

I have spoken to the customer and provided this information to him and updated him via voice message on 5/**/14.

Regards,

Review: I called to find out who sent flowers to my home using a name that is not associated with that address and was told they need to protect the identity of the person who is sending me flowers. The name that was used is my maiden name and is associated with a different address. This is causing issues since my husband and I greatly protect our privacy and this name should not receive shipments to this address.Desired Settlement: I want to know who sent me the plant. I am not asking for anything other than the name of the person who sent a plant to an address with a name that does not have an association there. I have asked all my family and friends that would know that name could also go with that address and they have all stated they did not send the plant, they would have used my married name.

Business

Response:

Hello,

I have reached out to the recipient [redacted] and explained our privacy policy for the customers. It was explained we need their approval to release their name on any inquiries about the order they place.

We have the appropriate attempts to contact the customer and we have not received a response.

No further action can be provided.

Regards, [redacted] ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I reject this answer as this policy allows someone unknown to send a potentially lethal plant or flower to me. I am highly allergic to most plants and flowers. This unknown person also used a name and address that do not belong together since I am married and that name is not listed with the address it was sent to. If the person was actually known to me they would know of my allergies and not send from this company trying to kill me. Nobody contacted me to explain the policy I was contacted twice for additional information which I provided. I was promised a call back which I never received. Perhaps 800 Flowers would like to be held liable for medical expenses for sending me something that caused a medical issue and could have killed me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

We sincerely apologize for the recipient's inconvenience.

This issue was reviewed with our senior management. As we indicated previously, we have taken the correct action to notify the customer the recipient wants their identity released to her. We have to date not received a response.

Unfortunately we have a privacy policy with regards to the release of their information, this can not be done without their permission. In regards to the plant, we will be happy to send an exchange for one that will not cause an allergy.

No further action is taken and the complaint should be considered resolved.

Regards,

Review: On 2/*/14, my husband placed an order and paid for for a dozen fresh red roses for me that were guaranteed to be delivered on 2/**/14. It is now 10:30pm on 2/**/14 and still no flowers. The company is unwilling to answer phone calls from us, respond to messages, respond to inquiries or contact us regarding this. We have tracked the order and found out that the flowers were put on a UPS truck on 2/**/14 and they were never delivered to us and are still somewhere on a UPS truck supposedly. They say they are enroute and will be delivered sometime next week. They are definitely already dead and wilted by now. The company intends to deliver them to us even though they will have been on the truck for at least 6 - 7 days, if they get delivered at all next week. We have tried contacting then since yesterday early evening by phone, email and Facebook and they will not respond to us.Desired Settlement: We just want a refund to our debit card for the full amount of $43.99 that was debited to our card by 1-800-flowers.com on 2/*/14 for the flowers that were never received by us on the guaranteed date.

Consumer

Response:

I have received satisfaction from the business in the form of a full credit to our account for the non-delivery of the flowers. It is Complaint ID [redacted]. I find that this resolution is satisfactory to me as that was all I was asking for and the matter has been resolved.

Sincerely,

Review: On 2/** I placed an order for a sympathy arrangement to be sent to an associate for her grandmother's passing. The system told me that deliver was attempted the same day at 5:13....the family was home at this time, so I don't believe the delivery was actually attempted. On 2/** I called back to get an update on the order and was told the arrangement was out for delivery. I had the agent update the contact info (even though I had my cell as the recipient's contact number for this exact reason) so that if the delivery company ran into any issues they could call me. I never received a call, and the flowers were never delivered. I called early morning on 2/**, but the system told me the call volume was too heavy and to try again later before disconnecting my call. When I called back later in the day I spoke with a representative and let him know I was not pleased with how my order was being handled. He told me he would call me back within an hour, during which he was going to look into it and provide me a resolution. I never received a call back, so almost two hours later I called back.

The representative I spoke with was not able to get me any more information other than it was being looked into and either that person or her [redacted] would call me back within 30 minutes. I never received that call, so I called back on 2/** to try to get my order issue resolved. The agent tried to get in touch with the flower shop, but they were not open. After I expressed extreme frustration with my order not being delivered and never receiving a call back for the multiple instances I was promised a call back, she ensured she entered the directions for a call back correctly. Again, I never received a call back. On 2/** I called and was told the arrangement was out for delivery and the agent confirmed my directions to leave the flowers on the front porch was passed along. I requested to speak with a [redacted] to discuss my order issues and was placed on hold. After being on hold for over an hour I let the agent know I would wait for 45 minutes for her manager's call back prior to filing a Revdex.com complaint. I never received a call back.Desired Settlement: I would like the order to be delivered and the full charge of $90.08 refunded back to my card. A written acknowledgement of why I never received a call back, despite multiple promises, would also be appreciated. A gift certificate for a future order would help as well, otherwise I will never order from them again.

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience. I have contacted the customer and offered an apology for the poor experience he had on her voice machine with the following resolution.

The local designer notes they did a delivery attempt on 2/**/14 but the recipient was not available. A redelivery was scheduled and delivered .

As requested for customer inconvenience, we have issued the full refund for $90.08 on 3/*/14. Due to holiday volume, our [redacted], customer service associates and florist were working diligently to address all customer concerns. We apologize she did not receive a call back as she requested.

Regards,

I ordered a large arrangements that was delivered one week late and the flowers that were delivered were nothing like what I ordered. Honestly, they looked like someone went in their backyard and snapped off the flowers and shoved them in a vase. The flowers were wilted. 1800flowers offered a $20.00 savings coupon towards my next order instead of a refund of $84,95.

Review: Advertising emails are received with an "unsubscribe" link at the bottom of the page. The "unsubscribe" link has not removed me from their email list after multiple attempts over 3 months. Customer service representative was VERY rude and said that it was impossible...that I would have been removed if I clicked that link.Desired Settlement: I want the link to work for EVERYONE WHO USES IT, and I want a hand written apology from the person in charge of the advertising emails.

Business

Response:

Hello,

Poor customer service, expensive, does not deliver on time. I was the recipient of late flowers from them, but gave them the benefit of the doubt because I thought they had good reviews. I was put on hold forever and then disconnected. Save yourself the grief and find a local florist.

Deceptive pricing, but that is expected from an online flower retailer. My issue is the frequent mistakes. Had to speak to 4 representatives over an hour of my time...all on a very simple order.

Review: I placed an order ([redacted]) on 5/* for Same-Day delivery, meeting the Same-Day delivery deadline. Several hours later I received a email notification that a delivery attempt had been made but the recipient was unavailable. I texted my wife (the recipient) and she said no one had come to the door and that she had been home all afternoon. In addition, there was nothing left at the door (as the email stated) that someone had attempted delivery.

I immediately called the number provided in the email notification (###-###-####) and spoke with a customer service representative who stated my order "was open" and she could not access it to give me any more information. She took my contact information and said she would call me as soon as she could get in to see my order. Two hours passed and with no call, I dialed the above number again. This time I spoke with a gentleman who once again said the order "was open and being worked on by another agent". When I asked what that meant and that I had been told the same thing two hours ago, he laughed and said he could not do anything. Excuse me?

I hung up and decided phone calls were getting me nowhere and tried contacting customer service through the 1-800-FLOWERS online system. What followed was a back and forth nightmare between myself and some of the following representatives:

-[redacted]

-[redacted]

-[redacted]

-[redacted]

-[redacted]

-[redacted]

-[redacted]

And not a single one of them actually addressed my issue, instead stating the same thing over and over again, for instance "We apologize for the inconvenience this may have caused you. We would like to inform you that we are still in the process to contact our florist regarding delivery status of your order. Please be advised that in order to take correct actions on this order, we need to confirm this information with our local florist. Please rest assured that we will contact you as soon as we receive a response from our florist. We would appreciate your patience and understanding regarding this matter."

No one ever got back to me. In the meantime, the delivery tracking showed a delivery attempt each and every day (for 5 days) yet no one actually came to the door. My wife and I both wasted valuable time sitting around waiting for flowers (and chocolate) to show up that never did.Desired Settlement: I would like a refund and some kind of additional compensation to make this matter right.

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience.

Unfortunately due to volume, a delivery did not take place on the intended date

We have been in communication with the customer, who was offered a complimentary replacement and that was delivered on 5/**. A full refund for $63.47 was issued on 5/**/14. A follow up apology was left by voice message on 5/**/14.

We will be addressing this matter internally to prevent this from happening to our valuable customers.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

First, the total was $60.98 which leads me to believe the wrong order is being referenced. A full refund for this amount has not been received. In addition, replacement flowers were not delivered on 5/** as indicated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

My apologizes the following resolution has been updated.

The customer was contact on 5/** & 5/** using the phone number provided on this complaint and a voice message was left with the following update.

Dustin was issued a full refund for $58.98 on 5/**/14 and that will process back to his paypal account in up to 30 days.

The recipient was sent a complimentary arrangement with our apologies on 5/**/14.

Dustin has been provided my direct extension for a follow up if needed, but to date has been unresponsive.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and while I still have complaints, namely the refund was only partial (total was $60.98 and not $58.98), I do not have the desire to go back and forth on this issue any longer. Therefore I find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Son ordered a Mothers Day arrangement for his mother, my wife. Was notified by 1-800-Flowers that it was delivered and signed for. No delivery was made and no one at this address signed for anything. We drove up and down sub-division and found no floral deliveries. 1 800 Flowers informed us that a new arrangement would be sent the next day. The next day a delivery was made with the explanation that because of the Mothers Day demand that he had to hire temporary help and that person failed to deliver the arrangement he had in-hand, which at this time had already started to "droop" and apologized for the up graded vase that was ordered was not available so a plain clear vase was substituted. No explanation was ever offered as to why it was credited to being delivered and signed for. Initial complaint phoned to 1 800 Flowers was responded to by stating an apology arrangement would be sent the next day and a $20.00 Gift Cert would be E-Mailed. Next day, neither happened. When again we contacted 1 800 Flowers to question their last response we were told that we would have to return the arrangement to the local florist to insure that we were not making a fraudulent claim. All subsequent contacts with Customer Service ( 4 ) and today's contact with Corporate Headquarters in NY ( Corp. representative took my phone number and promised to call back ) no return call ever made.Desired Settlement: Refund

Business

Response:

Hello,

We apologize for the customer's inconvenience.

I have contact the customer on 5/** & 5/** and left a detail message with my extension, no response was received.

In working with the local designer, they indicated a delivery attempt was made 5/** then again 5/** was delivered.

In resolution for the Revdex.com complaint, we have issued a full refund for $103.97 on 5/**/14 and a complimentary arrangement for 1 dozen roses purple were delivered on 5/** from our direct ship collection.

Regards,

Review: I ordered 30 tulips for my daughter who is pregnant with her first child for Mothers Day for a surprise. Unfortunately she called to say her husband lost a family member and they are flying out for funeral on the [redacted]. I called 1800flowers to request they deliver the following week as no one would be at my daughters for delivery or for the next 7 days. I was told they could not help me and 30 tulips would be delivered and sit outside to die. I am not being unreasonable considering I am not canceling the 59.99 dollar order, just pushing to next week. I find this kind of customer service to be outrageous and would just like my daughter to get fresh flowers for my money. Is there any recourse I can take on this matter, would appreciate any assistance.Desired Settlement: I would like the flowers delivered on May [redacted] or [redacted] rather then the [redacted] of May if possible. If not I would like a refund and order canceled.

Business

Response:

Good

afternoon,

First, we apologize for the customer’s inconvenience and recent

experience. We were able to immediately contact

the customer ([redacted]) on May [redacted] 2014, and speak with her regarding a resolution to her

complaint. We

scheduled the order as the customer desired for delivery on May [redacted] 2014.

Delivery was confirmed on May [redacted] at approximately

3:45 PM. The customer then communicated today

(5/**) and confirmed the recipient received the flowers and was very pleased.

We thank you for bringing this issue to our

attention, because it allowed us to opportunity to analyze the root cause of

the matter. After our conversation, the

customer confirmed she was pleased with the resolution. Please rest assured this issue has been

documented and corrective action has been taken in an effort to prevent similar

instances. Thank you.

Review: I ordered flowers through 1800flowers.com on Feb ** to be sent to my daughter in North Carolina on Feb **. I received an email on Feb ** at 5:07am that my order was picked up and on its way. I contacted my daughter many times that day to see if she received the delivery, she had not. I then used the tracking feature on the email to see where the flowers were. That's when I seen my order was being shipped from Maryland and not from a local florist in North Carolina. UPS picked my flowers up for shipping on the day they were scheduled to be delivered to my daughters residence. The flowers did not arrive in North Carolina til 12:40am Feb ** at the UPS terminal in Greensboro, North Carolina. Now, since UPS doesn't not run regular deliveries on the weekends, the flowers are wilting away at their thermal til Monday Feb **. I called 1800flowers customer service, was put on hold, never reached customer service, and was hung up on. I sent an email to customer service, the return email from 1800flowers was a survey, there was nothing in regards to my complaint and questions. I also sent them a private message on [redacted] which they requested after I posted on their page, and have heard nothing.Desired Settlement: I understand that the weather caused issues for the east coast and south this past week, if my order could not be filled and delivered by a florist within the state of North Carolina because of this reason, I would have at least liked an email from 1800flowers explaining this and perhaps giving me options to change the delivery date or canceling the order. Instead, my order was routed to another state, and will now be delivered late and wilted. I would like a full refund to my account, as these flowers are now not going to deliver a smile as 1800flowers guarantees.

Business

Response:

Hello [redacted],

Review: On 11:30A 11/*/2013 I walked into store to order flowers to delivery to my wife's work. I specifically asked for a same day delivery and the salesperson said we can only do same day delivery gauranteed on already made flower bouquets. She assured me they had two drivers that day. I selected one of the pre-made flowers. She asked when does the business close and I said 5:00P. My wife came home angry and I asked did you get my flowers and she said no. It was 5:45P and I claaed the store but it went to their call center. They were no help at all because they could not see the order unless it was done online. They said they would note it because I said I didn't want the flowers if they delivered the next day because at that point it was moot. I went to call around 10:00 the next day and complained to them. They apologized and even when I said I do not want the flowers they went ahead and delivered against my wishes. I took the charge off my card because they failed to deliver same day as promised. However the charges showed back up on my card. I want my refund and I will never do business with the store again. The total charged to me was $54.55Desired Settlement: Refund of $54.55 to my credit card.

Business

Response:

Dear [redacted],

I placed an order 2/**/16 to be delivered 2/**/16. Keep in mind, the money was already taken out of my account on the [redacted]. The person receiving the flowers never called me, that is unlike her, I contacted 1800 flowers, they said oh it doesn't look like your order was placed, but we can get her flowers tomorrow and a local vendor at no extra charge to me. I called on the [redacted] 7:41 and they stated they got a confirmation that they were delivered at 7:42, Still no phone call from my friend, went to a party for her on [redacted] I asked if she ever received flowers and she NEVER got them. Sent several more messages that I wanted money depostied into my account with in 24 hours, they state it would be there with in 30 days. I told them I wanted a manager to contact me, of course never did!!! AVOID THIS PLACE AT ALL COSTS!! They are awful, unprofessional, and down right awful excuse for a business!!!

I have ordered on 2 separate occasions flowers for my mother in December and now on 2/*/16 flowers to be delivered to my wife's employment on the [redacted] of feb. on both occasions, flowers never arrived.

Review: HELLO THIS CONCERNS ABOUT A FLOWER CAKE MY DAUGHTER ORDERED ME A FLOWER BIRTHDAY CAKE ON MY BIRTHDAY I GOT ITON MY BIRTHDAY JAN ** 2014 I NOTICED THAT THE CANDLES WERE MISSING SO I CALLED THEM ABOUT THE MATTER THEY SAID THEY WOULD SEND ANOTHER CAKE TO ME I NEVER GOT IT THEN I CALLED THEM BACK THE [redacted] AND THEY TOLD ME THAT THAT THEY WOULD MAKE A NOTE OF IT TO THE FLORIST. IT IS OVER A WEEK NOW SINCE MY BIRTHDAY. I NEED FOR THEM TO PICK THIS CAKE UP AND BRING THE OTHER TO ME. SO WILL YOU TAKE CARE OF THIS PROBLEM FOR ME THANK YOU [redacted]

Business

Response:

Review: I ordered flowers to be delivered on 1/**/15 to be delivered to someone for valentines day 2/**/15. 1800flowers took the name and email of the recipient. They emailed the recipient and told them that flowers were going to be delivered.

Sorry Stacey, but there is not much you can do for me at this point. There was an error with my order I placed on January **, 2015. 1800Flowers sent an email to the recipient letting them know flowers were on the way. My partner, the recipient, asked me about this and of course f my Valentine Day surprise was just plain ruined. I called and complained and tried to cancel the order. The person I was speaking to was very hard to understand. He did after some time convince me to keep the order as it stood and he would send me a savings pass for $20 and he would refund me the shipping charge of $14.99. He said this would take 7 to 10 business days. I waited and kept checking my account. Nothing in email form and no credit to my account. I called again. This time the lady, whom I still could barely converse with because of language barrier, said she would send out the savings pass and take care of the refund. I waited. Still nothing. So I called again. The lady assured me it was coming and it would be taken care of. I finally got an email describing my savings pass and that my account would be credited the shipping of $14.99. Today I still had not been credited the money. I decided to try to buy some chocolates on your site using the savings pass. The system said the savings pass was invalid. I called. After an hour of waiting someone answered. They were unable to help me and we got disconnected. Two more times this exact thing happened. I promptly got on the phone to a local florist and ordered some flowers. I then called back to cancel my order. Finally I get an english speaker. She helped me cancel my order and apologized. Too little too late. I broke my [redacted] on the [redacted] of December and had surgery on the [redacted] of January. I had hoped your company would be relizble enough to help me make sure that even though I'm "crippled" at the moment, I could still have a nice VDay for my partner, but no such luck. I guess you get what you pay for. And to top it off. My account will not be refunded until about 30 days out because I used [redacted]. I will never make this mistake again.

1-800-Flowers.com

2/**, 8:41pm

1-800-Flowers.com

[redacted], I am very sorry for the disappointment you encounter with your billing issue. If I can help you in anyway, please private message me your order details (customers name, recipient name, delivery date and order number). Thank you, Susan

March *

[redacted] 3/*, 12:24pm

[redacted]

I am still waiting for my issue to be resolved. I was supposed to refunded my full payment because I cancelled my order and I have still not been refunded. Order #: [redacted]

Date of Order: 01/**/2015

Recipient Name:

[redacted] 3/*, 12:25pm

[redacted] please help This has been one of the most horrible customer service experiences I have ever had. I've been waiting almost a month for thisto be reolved and if you include the earlier issues the problem has been going on since mid january

1-800-Flowers.com

3/*, 12:28pm

1-800-Flowers.com

[redacted], I am truly sorry that you have not yet received your refund. I am showing a diferent delivery date associated with the order number that you have provided. Can I please have you verify the order number and delivery date so I am able to review the order?

Thank you,

Catherine.

[redacted] 3/*, 12:30pm

[redacted] was the order number and delievery date was supposed to be feb **. I called and cancelled because of issues and it was supposed to be refunded

If I have to make anohter payment to that account because you haven't refunded my payment I'm going to be very upset. Im extremely tired of waiting and dealing with this

1-800-Flowers.com

3/*, 12:41pm

1-800-Flowers.com

[redacted], Thank you for verifying that information. I am dedicated to solving this issue for you. Please allow me a moment to review the order so I may find a resolution.

Thank you,

Catherine.

[redacted] 3/*, 12:42pm

[redacted]

you need to review my call log with this issue. I have called many times and this should have been resolved the last time. The order was cancelled and she said the refund should take about 3 weeks or so.

[redacted]

3/*, 2:09pm

[redacted]

Any word yet? I'd really like this resolved without having to call again.

1-800-Flowers.com

3/*, 2:16pm

1-800-Flowers.com

[redacted], We apologize, but due to an internal processing issue, we are unable to process your credit back to your [redacted] account. Instead, we will be sending you the refund via a manual check. This will arrive in the mail within 4-6 weeks. Again I do apologize for the delay in having your refund sent to you.

If there is anything else we am able to assist you with please know we are here to help.

Thank you,

Catherine.

[redacted] 3/*, 3:30pm

[redacted]

Alright. Thank you. I hope this is settled

April [redacted] 4/**, 2:09pm

[redacted]

I am still waiting for the check that is "supposed" to be coming. There has been ample time for delivery. My next step will be the Revdex.com. This matter has been ongoing since late January.

Hopefully you are able to read the full thread if this conversation. If not I will copy and paste it. Please get back with me as quickly as humanly possible.

1-800-Flowers.com

4/**, 2:19pm

1-800-Flowers.com

[redacted], I see your order details and conversation. I will contact our accounting department for an update on your [redacted] refund and respond back shortly. I apologize for the wait. Thanks. Denise

1-800-Flowers.com

4/**, 2:49pm

1-800-Flowers.com

[redacted], I apologize for the delay. I have escalated this [redacted] refund issue to our accounting department to research. They will be in touch with you. If you would like to reach them, the phone number is [redacted]. Once again, I apologize for this issue. Thank you. Denise

[redacted] 4/**, 5:37pm

[redacted]

I'm not calling anyone else. Have them call me tomorrow morning. My number is ([redacted]).

1-800-Flowers.com

4/**, 5:59pm

1-800-Flowers.com

[redacted], I assure you that our billing department has been contacted and will reach out to you with an update on your refund issue. Thank you for taking the time to speak with us and I apologize for the disappointment and inconvenience this causes.

-Stacey

April [redacted] 4/**, 8:19pm

[redacted]

I have not received any correspondence regarding this issue. If I have not been contacted by April ** 5 pm I will escalate this to the Revdex.com.

1-800-Flowers.com

4/**, 8:54pm

1-800-Flowers.com

[redacted], I sincerely apologize for the delay in resolving this [redacted] refund issue. This was escalated to our accounting department. I assure you that our accounting department will reach out to you with an update on the status of your refund . Again, I apologize for the disappointment and inconvenience this causes. Thank you Erika

Today

[redacted]

8:32pm

[redacted]

It has now been over 5 months since my first issue. I am filing a complaint with the Revdex.com and hope they can assist in the resolution of this issue. I have had a change of address. My new address is I expect to hear from someone asap. Please have someone email me at . I will now only communicate through email so I have full and complete records. I cannot believe your company has let this issue continue for this long.

[redacted] 9:13pm

[redacted]

I am still waiting for my issue to be resolved. I was supposed to refunded my full payment because I cancelled my order and I have still not been refunded. Order #: [redacted] Date of Order: 01/**/2015 Recipient Name: [redacted]

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I used my [redacted] account to pay for this purchase.Desired Settlement: I would like a full refund of $46.73 mailed to me asap. I have informed 1800flowers of my change of address

Business

Response:

Good

morning,

We

thank you for bringing this matter to our attention. As a result of this complaint, we contacted

the customer and confirmed his correct mailing address. With communication to our Accounting

Department a refund check was issued (check number [redacted]), processed and

mailed on Tuesday, July [redacted] for the amount of $61.73.

We sent

an email to the customer on Friday, July [redacted], to confirm the check

was received, however we have not received a response. Please let us know if we can be of any

further assistance in this matter. Thank

you and have a great day.

Sincerely,

Kevin

M[redacted]

Executive Priority Services

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The "It's Your Day Bouquet" floral arrangement I ordered and paid for was delivered on time but in deplorable condition - dried up and wilted flowers, leaves and stems. The ad guarantees "fresh flowers". If 1-800-FLOWERS.com was not able to deliver fresh flowers from their location to the delivery address as promised then they should not have accepted my order at all! I've NEVER been more embarrassed sending my cousin a bouquet of flowers on her special occasion and she was totally humiliated receiving them!Desired Settlement: refund - credit of $59.98 plus interest on credit card

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I have contacted the customer on July ** & July ** and left a voice message at the number provided on the complaint with a contact number for a call back. The customer has been emailed on July ** offering our apologies and a replacement with an apology.

The customer received a full refund on July ** for $59.98 and a $20 gift certificate will be emailed in up to 30 days.

At this time. the customer has been unresponsive and no further action has been taken.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 1800 Flowers keeps changing the name on my account profile without my authorization to mirror the billing information that corresponds with my credit card, the two should be different. I've made several complaints to remedy the issue to no avail. I've spent $386.24 within the past year and they still cannot get my name right. Today after placing an order I noticed that once again they changed the name on my account profile, so I called to lodge another complaint and was disconnected mid conversation with a customer service representative. No one called me back even though they had my phone number. I called again and they couldn't identify who I'd been working with since their system "doesn't have that capability" so I had the pleasure of regurgitating my complaint to another customer service representative who had the audacity to shush (essentially told to be silent as one would do to someone they deem inferior). I called the customer service representative out for her rude behavior and asked "how much money do I need to spend with 1800 Flowers for you to remember my name and show respect?" CLICK! The customer service representative hung up on me! (Since they don't track who works with their patrons there's no accountability for that employee) At that point I called back and canceled the order for $74.48. It takes 1800 Flowers 24-48 hours to send a confirmation email that my order has been canceled and to acknowledge the refund. It takes 3-5 days for the funds to be released. It takes them up to 10 days just to remove me from their email list! I'm deleting my account with 1800 Flowers as soon as my money is released!Desired Settlement: Change the 1800 Flowers corporate culture of disrespecting their patrons! Modify your customer service system to track which customer service representatives have assisted specific patrons to improve the experience and hold employees accountable for shushing people! Expedite the times for cancellation receipts, refunds, and removing disgruntled patrons from the mailing list, the last thing I want is to continue to receive emails for 10 days from a company that can't get my name right and whose customer service representatives shush me. I'd also like an original apology letter (not an impersonal template or email) for this awful experience and wasting hours of my time!

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience and poor experience.

I have contacted the customer on 7/* & 7/* and left a detail voice message and provided a call back number for assistance, but the customer is unresponsive.

The customer placed an order online. The billing information is provided by the customer themselves. In the email confirmation the customer received, it notes the first name as [redacted]. This is based off the information the customer provides and it not shared with the recipient. The only information shared with the recipient is the card message greeting. Any further information, we need the customer's authorization for release.

The customer requested the order be canceled and his money refunded and that took place on the same day the order was placed 6/**/14. A formal letter of apology is being sent to [redacted] from our Corporate offices.

Regards,

Review: I attempted to order flowers on 4/**/14. 1800 Flowers website said the order couldn't be processed, so I ordered through another floral company. Shortly after, I received notice from my bank that the cost of the flowers had been charged to the bank. I immediately called 1800 Flowers to ask what was going on because the order said it didn't process. The representative told me that the charge was just a hold and would reverse automatically since they couldn't process the order. Today, the charge processed all the way through. When I called the bank, they told me to call 1800 Flowers and tell them to credit it. I called 1800 Flowers and asked them to credit it. The woman was very rude and said they couldn't credit it because they don't have any record of an order (even though they managed to charge me for this fictional order). She said the only thing we could do was conference call my bank so I can provide all of my bank information to confirm that it's my account (with her on the phone) and then she'd tell them to take the hold off. I explained again that it isn't a hold, it's an actual charge and asked to speak to a [redacted]. She said I'd have to wait more than 15 minutes and they couldn't do anything different. I couldn't spend that much more time on the phone with them at that time, and I'm certainly not going to provide private bank confirmation information with a stranger on the line. I just called my bank to file a dispute and hope to get my money back through them.Desired Settlement: I expect the full $56.70 to be credited to my account immediately.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I have spoken with the customer ([redacted]), who confirmed on 4/**/2014, that the full credit was reversed back to her credit card.

[redacted] received a full refund in the amount of $56.70, which was reversed on April **, 2014 on our side.

Again, we apologize for the inconvenience this has caused.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. A refund has been received.

Sincerely,