1&1 Internet, Inc

I ordered a domain name through 1&on 6/5/(contract 65610585) As you'll see in notes, when the domain was registered online for $1.17, it did not process despite charging my cardI called customer service that same day, 6/5/17, and the agent said he would try purchasing it again on his end to ensure the domain was purchased for me and not by someone elseHe said it would put another hold on my card for $1.17, but the initial one would drop off once the invoice was processed
I noticed that he put a $hold on my card, as opposed to $1.17, so I called back and spoke with another agent several minutes laterHe notified me that it was a mistake, that he notated the account, and that the invoice would only be for $On June 8th, I received an emailed invoice for $11.17, which was 100% inaccurate and against what all the agents notified me would happen (I was given Case ID ***) I sent an email the same day, but got no response, so I calledThe agent said he'

'Nash' was operator who answered my callEverything happened from his upsettingProbably I asked him to say it again many times over the phone(?) he didn't answer questions just put me on hold for hourI used other phone to reach him since he didn't even explain me what he will do(like on hold hour)I found him and talk to him again then asked him 'why did you put me on hold and wasted my time?' He responded, ' I'm still working on my case finding manager to speak with' it's just ridiculous lieWhy did he answer my call then, if he was still looking for manager who I want to resolve problem with 1amd1.com????
Super bad English speaker with 1and1.com
This is how big company looking for cheap customer service provider with cheap salaryI can't believe it happens to me from 1and1.com I've been using and recommended many people to this companyI guess I was wrongNever again with this companyAs a result? I can't pull up my website anymore because they made mistake that it's not renewed by them even I requested for itVery upsetting customer service makes your dayIf you want that I highly recommend to use them

This company have contacted me about an alleged debtI have told them on the phone that I do not know them, and never signed up or agreed to any servicesThis is a scam as far as I'm concernedI have asked them in writing for any information they supposedly have, but all they did was pass the debt on to a debt collector I note they tried to get me to log on to their system so that they would then able to say I was a customer They are scammers
They even sent delinquent account letters on the same day, but with different amounts and different reference numbersCustomer ID *** for $and Customer ID *** for $ Now they have sent it to a debt collector who wants $even though I told them it wasn't mine

I received a collection letter from *** *** ***regarding a supposed debt I owe to 1andInternetI have never signed up for anything with 1andInternet nor have I had any dealings with them

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I received a call yesterday from Dave however my domain name and email are not back in operational order, it still states to contact domcollect to buy the domainUntil this is resolved I will continue to file complaints everywhere I canI provided my credit card number and all information requested, I have done my part, and been patientI am quickly losing patienceI would like my website and email back online today. Regards,
*** ***

I wanted to create a website for my personal/career reasonsI bought the domain from 1andso that I could use it on my siteApparently all because I did not confirm my email within ONE day it completely canceled my verification for my domainSorry, but not everyone checks certain emails within hoursI have spent ALL night trying to get a new verification and after never receiving a new email to confirm my email I am fed up and want to cancel my contractOh, but the contract page doesn't load so it is impossible to even cancel my own contractThis is completely ridiculous that I can not even cancel something I paid for because the company wants to suck money out of customers and then screw them over

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Very bad experience with 1and1.com
1, second year charge was very high, cannot even compensate the first year discount
2, the worst is they charge your credit card without your authorization for services you cancelled or you don't wantI had been charged a few times without my authorization after I specifically indicated that I do not authorize any continuous/automatic renew and I want authorize each individual serviceHowever, they just charge your card and collect your moneyVery bad business practice

Domain was expiring March 26, I cancelled March 1, Received an email saying my domain has expired
Received an offer to renew my cancelled domain (I did not renew)
Payment notifications continued despite the cancellationI emailed 1&and received the following email stating the domain had been cancelled and I was to ignore any late billing or payment notifications:
________________Email Below
Thank you for contacting usIt is very important for us to answer all your questions quickly and to your satisfactionThis is to confirm that account has already been canceledPlease disregard any late invoice or payment notification recently sent to youWe would greatly appreciate your understandingIf you still need further assistance, I would suggest that you contact us by phone at 1-866-991-so that we can help you with a solution much quicker than via e-mailAlternatively, we could try to contact you at a time that’s convenient, by submitting a call back request using the link below:
http://help.1and1.com/callback-service
_____________________________________________________________
I have now received another payment notification despite 1&stating I can ignore themAnd top it off they sent the account to collectionsHow is it that they can tell me to ignore payment notifications on a cancelled account and then send the same account to collectionsI have sent a followup email to 1®arding thisThis has been going on since March 1, and am bewildered how they can tell me my account is cancelled and their are no payment issues then keep increasing the amount and send to collections

NEGATIVE NEGATIVE NEGATIVE NEGATIVE
CHEAP PRICES CHEAP SERVICES HORRIBLE STAFF
I CANNOT RECEIVE EMAIL FOR THREE DAYS, I AM UP TO CALLS AND SITUATION IS STILL NOT GETTING RESOLVEDACTUALLY GOT A SUPERVISOR THAT DID NOT UNDERSTAND A CATCH ALL EMAIL ADDRESSTOO DUMB TO IMAGINE

I have one domain that I purchased over months ago which never started workingIt was impossible to reach support so I gave up and despite that I have been paying those fees
One of my older domains which I dont anymore need have been set to not auto renewDespite that it was renewed and sent to a collection agency
I tried calling contact numbers and all of them put me on hold for approx min and then the line cut off
I searched online and found that this is some sort of organized crime with a bulk of consumers turned into victims by and

1and1.com has locked us out of accessing our domainsOne of our clients websites, *** is down because 1andchanged the DNS information without our permission

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe e-mail that I received was a bit confusing, but I have confirmed that I did in fact receive a refund prior to that e-mail I last manually checked my *** account the day before receiving the refund, and for some reason I didn't notice an alert on my phone from *** like I normally do My apologies for the incorrect rejection
Regards,
*** ***

Dear *** *** (Customer ID # ***),
I sincerely apologize for any inconvenience associated with
the billing and cancellation of the 1&MyWebsite Hosting package
In order to assist you with this particular matter, we have
completely canceled the MyWebsite Hosting package and account. Along with
that, the $balance has been waived, and at your request, we are refunding
you the $charge that had been processedYou will receive this refund to
the credit card on file within 3-business days
Moving forward, you will no longer be billed for any
services associated with the MyWebsite Hosting package, or any other account
Also, we will be investigating the matter in which this
feature had been added to your account, in an attempt to keep this from
happening to other customers as well
Once more, we apologize for any inconvenience that has been
caused here
Thank you
*** ***
Customer Care
1&Internet Inc.http://www.1and1.com

I do not want their service but cannot cancel as the letter they sent to me has a contract number but 1andneeds an invoice number to connect me to the account The emails they sent to me do not have an invoice number I have tried for months (since June) to contact them and resolve this This a.mI spoke to Joe (CS) and he transfered me to Maurice in billing But since I cannot find any email they sent to me with an invoice number , they will not cancel my account I presume they will file with a credit bureau and that I am not paying for something I don't want

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience that has been caused here
I have had the opportunity to listen to the phone call in
particular regarding the change made with the MyWebsite Hosting package under
this accountListed below is what I have found through our investigation
The agent involved in this case, Latrice, provided full
disclosure regarding the pricing and actions taken on the accountHe offered
two optionsThe first was monthly billing at $per month, and the second
was a promotional deal paid months upfront for $per month for a total of
$He explained that the current invoice is for a higher rate because it
is a month payment that would save $per month due to the promotion
from accepting year of service upfrontHe also stated there would be a
prorated refund for the invoice that had been billed before this in the amount
of $if the package was switchedIt was made clear that
you wanted to switch to $per month for $per year and authorized
the agent to proceedAfterwards, you received a prorated refund in the amount
of $417.62, and were then billed correctly for the new amount of $as agreed to
Prior to this particular matter, in March of you had signed
up for upfront billing (months) as well due to the promotion offered at that
timeIt renewed at the rate here on 3/27/15, which is why you were
invoiced for $Email notifications were sent to the address on file: ***@***.com, before the
auto-renewal occurred in order to give ample time should you have chose to
change the length and or terms of your current hosting package under the
account
That being said, we would still like to offer you something
due to this adverse situation, and have waived the balance of $that was
outstanding for the next year of your servicesWith these free months being applied, your
hosting package is now covered free of charge up until 4/28/Along with
that, we are also issuing a refund of $as a sign of good faith to cover
any overdraft fee(s) that you may have incurredPlease allow 3-business days
for this refund to be processed
Moving forward, at some point before the end of your free
services lasting until 4/28/16, you will have to contact our MyWebsite Team in
order to change to a monthly billing structure, as we do not have the ability
to make that change for you within this departmentThey can be reached by
phone at: ###-###-####
Once more, we apologize for any inconvenience that has been
caused here
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** ***, (Customer ID # ***),
I sincerely apologize for any
inconvenience caused here
I have investigated this matter, and found that there
appears to have been a billing error in our system associated with this
accountAs you had mentioned, there were domains billed which you have set to “Off”
for the auto-renewal featureUnder the invoice in question, of the domains
which had been billed were set to “Off”At your request, we are refunding you not
just for the domains in question, but the full invoice in the amount of $ 98.91,
please allow 3-business days for this to be processed
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Revdex.com:
As of today I have received the refunds the company promised to send meI have reviewed the response made by the business in reference to complaint ID ***, and find this case has resolved satisfactory for me personally.
I thank very much Revdex.com for taking this case.
Regards,
*** ***

I attempted to cancel my contract onlineAfter finishing all of the steps they required me to call their cancellation department at anytimeI immediately called, and after being on hold for minutes, I was told that they couldn't help me and to call back another time, then after being on hold for another minutes, they refused to let me speak to a supervisor, confirm my cancellation or anything else

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The customer support representative does not take into the consideration the calls made on July and July 29, and the instructions given by the 1&phone support, therefore the claim from 1&that we did not make any attempts to acquire the domain back is not trueThe domain was not released back for open registration as explained in the e-mail received on April 22nd but was given to an auction company who is asking $for the domain nowThis is not how any company should do business, by using other overseas companies to sell their expired domain names for a premium price, when this domain is far from being a premium domain name
Regards,
*** ***