123Stores.com, Inc.

Review: I purchased an item from this store. It is not what I expected. I called them to find out how to return it. All I got was an outgoing voice message to leave my name and number. They have not called me backDesired Settlement: Find out the procedures for returning the item, return it and get a refund.

Consumer

Response:

At this time, I have not been contacted by 123Stores.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

The customer might have contacted us,left a voice message with the call back number which might have not been checked by the reps.But the customer never contacted us via email and requested for a return of the item.If the customer would have sent an email we would have defintely helped the buyer return the item and issue a refund.

Review: The product I ordered was a night stand. After putting the product together, the drawer would not go in an out without jerking it, therefore the product was unusable. I took the item apart and repackaged it. I asked for a refund and a return shipping label since the item was damaged and unusable. They refused. At first they offered 10% off, I refused. Then they offered to send a shipping label at a subsidized cost and 15% restocking fee if it's not found defective or if it is, a full refund. I told them to do that. They sent another Email stating that they were working with the manufacturer to authorize the return. The next Email stated that they would send parts to fix it. I told them I didn't want parts, I did not want the product at all. In their next Email, they offered a discount of $10. I refused. The next Email offered 50% if I am willing to keep it. I refused and told them that I want a return shipping label and for them to deduct 15% from the total for refund. Their last Email states that since this is my person opinion to return the item, I will have to bear the cost of shipping the item back to them and they will waive the restocking fee. I replied back that I will just take the 50% refund because I'm so TIRED of going back and forth with them. I have never dealt with a company like this. Horrible!!!Desired Settlement: I will accept the refund and will never purchase another item from them again.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding 123Stores.com, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: On October *, 2015 I ordered "Hillary and Scottsdale Contemporary California King Bookcase Bed with Underbed Storage Drawers" from stores123 through [redacted]. On October **, 1 box of 4 was delivered. This was the headboard only. Also, it was damaged. I contacted stores123 through [redacted], and they said that that was all I ordered. I directed them to their ad and picture, which showed and stated it was the whole bed, not just a headboard. They then said to return the 1 package I received, which I took to mean they would replace the damaged headboard and ship an entire bed to me. Once the headboard was shipped back to them, the issued me a refund and stated the bed was no longer available. This is not true, as three other sellers had the exact bed for sale at that time. Further, 123stores then listed the bed on [redacted] for a much higher price. Therefore, this makes the statement that the bed was no longer available a lie. I paid $479.72 to stores 123 and since they reneged on the sale, I had to pay a different store $1169 for the same bed. Stores123 placed the ad, and set the price. They have an obligation to live up to the sale, as I paid in good faith. It was their ad, and therefore their obligation to live up to it. Since they did not, I feel they owe me $689.28, the difference between what I should have received the bed for and what stores 123 forced me to pay.Desired Settlement: stores 123 to pay me $689.28 to reimburse me for what I had to pay additional for the bed due to their lie.

Business

Response:

We had listed this item incorrectly.The item was listed as the bed,but in actual the item was only bed frame.Hence the buyer received the frame.It was a manual error from our end.We did refund the buyer the price difference and already processed the same.The buyers demand is unreasonable.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because They never acknowledged making an error at the time. If they had an offered an apology and possibly a reasonable discount I might agree. Instead they said the bed as advertised was not available,which was not true. It is a moot point now. But, they have horrible customer service and are dishonest.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

That item is not available since we listed it incorrectly.Obviously if the item was available,we would offered them a discount and honored the buyers request.But we listed the item wrongly and that item was never available.

Review: I ordered a 'Instant Pot' from Stores123 February **, 2015 through [redacted] and received it March *, 2015. The first thing that I noticed was the top styrofoam packaging had a torn part when I opened the box soon after it was delivered and then I noticed the inner pot, scoop and lid have signs of use. The stainless steel pot shows signs of scrubbing by something like Scotch-Brite. The pot has some part that has brownish residue which wasn't removed completely by the previous [redacted]. One plastic white scoop has light brown or yellow residue that wasn't removed completely. There is a small bubble wrapping bag-like packaging on top of the top styrofoam packaging. It is empty and I have no idea what it's for and why it's there. The top of the plastic cover has some peeling also. I sent them some pictures even though the strong reflection of the stainless steel pot prevented me to take clear pictures. I didn't know they were selling me a used item. I refuse to use it since it's not new and I have no idea why the previous buyer returned it. I also found the bottom of the stainless steel pot has a black spot. It is not a stain or residue from previous use. I rubbed on top of it with my finger to check and it is just the part of the pot.It seems like imperfect stainless coating over the inner layer. I have read lots of people's review online they returned it if similar or the same thing happen to them for health concern. The next day I emailed the company and said I want to return and get full refund. They didn't want to give me full refund, so I had to send them several other emails until finally they sent me a return label, saying they only give refund if the item was not used. (IT WAS USED BUT NOT BY ME AND BEFORE I GOT IT) I googled and came to read many other people's complaint regarding return and refund with this company, so I emailed them to make sure they would give me full refund before I send it back. Today they emailed me they will give me CREDIT REFUND. This is ridiculous and not right.Desired Settlement: I sent them an email today saying I can't tolerate them trying not to give my money back. Their return policy doesn't say the refund will be credit refund. They sent me a reply just reminding me that they sent me a RMA already. I paid with my debit card as like credit card but my bank says they can't do anything. I sent the pot back this evening and want all my money back to my bank account, not credit. I don't want to deal with stores123 or [redacted] anymore.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered an Armoire that arrived damaged in the box. The damage was not the result of abuse or neglect by the carrier. The item is not repairable. I have sent multiple e-mails with the description of the damage and attahced photos. I get a response that my e-mail has been recieved. Then I get an e-mail stating that my claim will close in 24 hours since no pictures have been sent (which is not true). I have called 123Stores multiple times at multiple numbers and left detailed messages about my concerns to automated computers. 123Stores will not respond. The response I get via e-mail appears to be generic and computer generated. I am beginning to question the address in New York as legitimate.Desired Settlement: I request a full refund. 123Stores has not honored its policy and delivered goods that are of any use.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello,

Recently we purchased an item thru this seller at [redacted]. It was a snowcone ice cream maker.

When the item arrived at our home, we realized how big and bulky it was so we immediately put it back in the box w/o opening the plastic around the machine. And of course, without using it. Packaging around the item is all intact.

To our dismay, this vendor on [redacted] is not giving us a full refund. Even though we shipped it back within a week's time and packaging still intact.

I can send pictures of the items and I can also send their response if someone wants to look at them. We feel that we didn't do anything wrong and we should be entitled to a full refund.

Would greatly appreciate your help.

If there's any other information you need, please let me know. Thank you.Desired Settlement: Full refund since item was returned quickly, it wasn't used and packaging wasn't opened.

Business

Response:

Hi, Our return policy is clearly mentioned on [redacted] where in if the buyer wants to return the item at their own discretion,the item will have to be shipped at their own cost since originally the item was shipped free.Also as per the return policy clause,there is a 15% re-stocking fees as well. This return policy is listed on [redacted] and for all the buyers who want to return the item at their own decision. The seller cannot be blamed for such issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you so much for looking into my complaint. Yes, we fully understand that we have to pay for the shipping fee + 15% restocking fee in returning the item. However, the business conveniently did NOT tell you that they took out 50% from the refund. Which is more than they stated on their policy listed on [redacted].And we don't think this is right. We returned the item inside the plastic bag which we never opened. So not sure why they would take out more than the shipping fee and 15% restocking fee as they previously stated.This is not honest business policy.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Can you please provide pictures of how it was damaged??? We put it in the same box as when it was shipped. We left everything as is. How can it be damaged?? We received the goods not damaged. We understant it's a business decision but we just want what's fair. You should have taken out only the shipping fee + the restocking fee.We see you have so many complaints against you for the same thing. This is not honest business policy and you should treat your customers a lot better if you don't want to be penalized.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our policy has been written clearly on the store front.the package has been discarded since it has been a long long time now.We do not have the package available for the pictures.Hence we will not be in a position to send you the pictures.We also would like to inform you that the return policy clearly states that in case the item has been received damaged/used/or not in a saleable condition,we will not process any refunds.We did in this case since we value our customer's and also felt that no refund will not be the right decision.It is a request if you can withdraw the complaint.

Review: I ordered a roof rack for my vehicle over the weekend. I was contacted shortly after that per my request the order was canceled. I never made such a request and replaced the order. Then they contact me telling me my order was canceled due to they had received damaged product and could not ship out my order. So I was told I would be refunded for the order. I proceeded to order from anither company a couple days later when I receive an email the 123stores had shipped my item. they said it was never canceled but I have emails stating such. I had to hurry and cancel the order from the other company. Today I was suppose to receive my order dr via ups, this did not happen. [redacted] said they couldnt find my address as they addressed it. I do quite a bit of on line shopping and this is by far the worst business I have ever encountered. I advise against the use of this company to anyone out the considering ordering an item from them. Spend the extra money and buy somewhere else, otherwise you will regret it like me.Desired Settlement: some type of compensation for all of the mess I have had to deal with.

Business

Response:

The customer placed an order with us,but there was some technical glitch because which the cancellation email went to the buyer.But in actual the item was shipped to the buyer via [redacted] tracking # [redacted].The item was delivered to the buyer on the [redacted] Feb 2015.They complained to us that there are some parts which are damaged.We are in the process of sending the replacement parts to the customer so that there is no issue with the item.We are in constant follow up with the customer so that the issue has been resolved in a timely manner.So kindly treat this complaint as closed or resolved.

I placed an order for a standing wine opener through [redacted] on [redacted]. 123Stores is the company who emailed me the information on my item. When the item arrived, it was a regular hand held aka waiter's corkscrew. When I disputed that I was then sent a wine bottle holder. When I called the number on the invoice the foreign guy hung up on me. When I called the number in the email the foreign guy (who sounded just like the other one who hung up on me) failed to assist me with my dispute and said someone would be in touch through email. He refused to allow me to speak to anyone else besides him. I eventually had to file a fraudulent claim on my credit card.

Review: I purchased a product from this company. The product came terribly damaged and missing key components in order to use product. The shipment was also missing instructions for assembly. I am trying to return product. The company keeps denying return and causing me to jump through hoops in order to return. Today I received an email stating they could not replace the product and they were filing a carrier damage claim. This was a very expensive item and I received an item probably worth 5 dollars after all the damage and missing parts are taken into consideration. This company has been a pain in my butt to work with and I feel I am getting screwed out of 400$. I called for return within 7 days of shipment, but the company is very sketchy and never again will I give them my money!Desired Settlement: Return item and refund my money.

Business

Response:

Hi,We see that a full refund has already been processed on the [redacted] Jan 2016.We understand that it took a little more time than normal since when we file a claim we are dependent on the carrier to provide us the info.The carrier investigates the claim and then proceeds further with the claim report.This is the reason for the delay.Now it has been resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Business shipped me a broken electric chainsaw via order fulfillment on [redacted]. I was supposed to receive a new chainsaw but they want a chance to refurbish it. They've sent me an RMA to return the chainsaw with the warning that if it isn't in 'resellable' condition I will not receive a refund. It wasn't in resellable condition when I received it. This is a scam, they got $100 for a broken chainsaw.Desired Settlement: I would like the seller to issue me a shipping-prepaid RMA to return the chainsaw and issue me a refund of the $99.99 purchase price.

Business

Response:

The buyer had sent us an email on the [redacted] June 2015.They informed us that the item does not power up. Plugged in with heavy duty extension cord also used for electric lawn mower, depressed safety button on side, engaged trigger, and *nothing*. Tried multiple cords to be sure.We informed the buyer to contact the manufacturer at their number ###-###-####.They will be able to help them install the product correctly.Our return policy clearly states that in case the buyer is not following the resolution provided we consider it as a buyers remorse and they will have to bear the return shipping and also 15% re-stocking fees.The return policy is as follows:"As per return policy, if a customer received a defective/damaged item and the issue can be resolved by doing a part replacement and if the customer still wishes to return the item then the cost to return the item has to be borne by the customer and there will be a 15% restocking fee deducted from the refund."We provided them with the RMA# and the return address on the [redacted] June 2015.They do not have the original packaging as well.Hence we will not be able to honor their request.Please remove the feedback.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business was contracted to provide me with a new, working chainsaw. The business has not met this duty. The business provided me with a broken chainsaw and insists that their resolution is to require me to refurbish the unit. I did not contract with the business for a refurbished chainsaw, I do not have the skill to refurbish the chainsaw, and I do not consent to the bait-and-switch of a refurbished unit for a new one. Their return policy is that they will not return things for the full dollar amount under any conditions. Their return policy does not relieve them of their duty to me. If their return policy stated that all returns must be accompanied by a gold watch, it would be equally invalid. This business believes itself to be sly in providing me with a refurbished chainsaw when I purchased a new one. This is unacceptable. The RMA that they provided came with a warning: "If the item is received in non-resalable condition, no refund will be issued". The business sent me the chainsaw in non-resalable condition. This means that if they ever ship something that is broken they have no responsibility to make the buyer whole, according to their policy. I say that their policy is subject to the rule of law and their duty to buyers is not altered by clever wording and strategy to swap new for refurbished. Google the business, others have similar experiences. Their cleverly worded return policy and conditional RMA has been copy-pasted in many emails to me. This means that, were I to follow their directions uncontested, I would have to spend approximately $125 for a chainsaw that I would not possess. This is the kind of business that people like protect the elderly against.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by 123Stores.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

This merchant has contacted me again to reiterate their return policy. A rough guess is that they have quoted their return policy to me between 50 and 100 times in writing and verbally. When faced with doing the right thing, they quote the return policy instead. I have contacted [redacted] has refunded me the monies that this vendor refused to refund, apologized profusely, and assured me that sanctions will be taken against this vendor that make it impossible for me to have this experience with them again. I don't know exactly how [redacted] operates internally but I can guess that sanctions were not created in response to my singular complaint.I have now blocked email and phone calls from the vendor. These were used mostly to reiterate their return policy anyway. Relationship with this vendor is not repairable and is best avoided by others.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered an drive medical hand control from [redacted] on 9/**/14, on 9/**/14 I contacted [redacted] to cancel this order. I was then informed that the order was through another vendor and they would try to cancel the order. If the order shipped there would be instructions on how to return the product. I was then told about the 15% restock fee and that orders may not be able to e cancelled. Well I was not made aware of when I placed my order and wanted a full refund if not cancelled. Well, the order was not cancelled an did not ship out until days later, so it could have been cancelled! The order arrived, no information what so ever! no warranty info, packing slip or return instructions, not even a thank you! The only thing in the box besides the hand control was 1 very thin piece of bubble wrap.

After numerous attempts at contact, [redacted] took over the return. [redacted] issued a call tag and the product was shipped back, according to 123stores to the wrong warehouse! This was not made known to me or [redacted] until 12/*/14, the product arrived at the warehouse 11/**/14. It sat until I made another inquiry! Then all of a sudden I was told the product appeared used! The product was returned exactly as I received it, with the addition of a paper from [redacted] so that they would know who ordered it and an order number. Well, this product had to reshipped to another vendor, wait till they get their money back from before I can get a refund. Well n 12/**/14 I received my refund less a 15% restock fee, 70+ days after they had my money. No information was on the [redacted] website about a restock fee or cancellations. I feel I have been lied to and want a full refund in US currency. I feel this company should honor their statements "[redacted]Desired Settlement: A refund of t he remaining money owed me $34.36.

Consumer

Response:

At this time, I have been contacted directly by 123Stores.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

The store just let me know that they will not refund the restock fee. The required information was never received for the item and the store never contacted me to make the return sooner. So they say they did not have to respond to me. This business does not respond to anything in a timely manner. Nor do they make an effort to correct any mistakes they amke.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer placed an order with us on the [redacted] September 2014,they contacted [redacted] requesting for cancellation of the order.[redacted] had forwarded the email to us on the [redacted] September 2014.We responded to the email and stated that the cancellation is not guaranteed.We wrote to the vendor to cancel the order but the order got shipped on the [redacted] early morning and handed over to the [redacted] carrier via tracking #[redacted].Since we got the cancellation request 2 days past the actual email date we were not able to cancel the order.We informed the buyer as well as [redacted] that the order was shipped already.The customer returned the item back to our NY office,without an RMA# and also without any intimation to us.The item was in used condition.Our return policy is clearly written on [redacted] that in case the buyer wants to return the item there is a re stocking fees of 15% and the item needs to be shipped at their own cost.So we refunded the customer subject to 15% re stocking fees.Once we had refunded the buyer and we sent the confirmation,they stated the return reason as "Missing Parts in the package".But there was not missing parts,just that the customer changed mind to get a full refund.The seller which is Stores123 is not at fault in this case and we should not be penalized in this case.There is no advertising issue from the seller point of view.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not agree with the vendor’s last statement. 123stores responded to your inquiry late, very close to 2 months after the request was sent. This has been one of the major problems all along, 123stores did not respond to [redacted] or myself. It took over 2 months for me to hear from 123stores, I am not sure how long it took [redacted] to hear from them. It is stated that they emailed me the shipping information, I only received 1 email on the shipping and that was from [redacted] (attached). I placed the order 9/** in the evening and contacted [redacted] to cancel on 9/** within 24 hours of placing the order! [redacted] told me they would notify the vendor to cancel the order. I explained to [redacted] that my daughter found my hand control and I did not need another. Well I received the shipping notification on 9/**, so 4 days the order was processing and it could have been stopped! [redacted] told me if the order shipped instructions would be included on how to return it. The item arrived, THE ONLY 2 ITEMS IN BOX SHIPPING BOX, WERE THE HAND CONTROL AND A THIN SHEET OF PACKING MATERIAL! No instructions, no warranty card and information and NO packing slip. I notified [redacted] and they said they would contact 123stores and request a return. I waited to hear from [redacted], nothing came with the hand control so I had no contact information. I informed [redacted] on how the hand control arrived, no information what so ever, and that all the other Drive Medical Products that I have purchased came in a wrapped in plastic, inside a box with instructions, warranty information and card. This item came with none of that! The hand control sat in the box, waiting for return information.I heard nothing, contacted [redacted] again and was told they would contact the merchant (123stores), nothing. [redacted] followed up and said they would ensure the hand control was returned! Still nothing, so when I emailed [redacted], they responded with a call tag. I placed the call tag on the box and sent it out with [redacted] sent me the call tag and I ensured it was shipped, for 123stores to say it went to the wrong warehouse, with no RMA # is [redacted] problem not mine, but I can say after waiting a month and no contact from 123stores, they were not concerned about me or the product. The hand control was received by 123stores on 11/**/14 and it sat in their warehouse until December * or * when I contacted [redacted] to find out what was going on with my refund. Then I started getting emails via [redacted] about my return. I was then told it was used! I never used it!, RESENT that even being said, the hand control was shipped back exactly as I received. Well I had to wait as the hand control was sent to wrong warehouse, it turns out that 123stores had another vendor drop ship it to me. So, I did not just change my mind. My hand control that was lost had been found and I attempted to cancel within 24 hours. 123stores made no attempt to help me, contact me at all until December 2014. Remember I ordered this product 9/** and cancelled 9/**, so over 60 days elapsed before 123stores contacted me. After several emails all from a [redacted], this [redacted] called me. He said he would look into it and call me back, well to this date he has not called me back. He also told me they emailed me, but could not provide me with a copy of these emails or my email address, that does not even sound right to me. I got all the emails from [redacted] and nothing directly from 123stores. Needless to say I was not given a direct email for 123stores but told to contact [redacted] the same way I had been through the [redacted] email. I was told that I would be given a refund less a 15% restock and I said no, I want all of my money back. To this date I have not received a direct email from 123stores. 123stores had another vendor drop ship to me, so they had no quality control over the product. They did not respond to me or [redacted] until product was shipped back to them. Yet every email I got from them via [redacted] has this statement on it “When you make a purchase from 123Greetings.com, you can be rest assured you will receive products and services of the highest quality.” Well I received neither, in fact I was told to contact [redacted] for any further concerns it is in the email. If I had rested I would never have gotten a partial refund or the item returned. I have attached all the emails. I would like all of my money back and an apology from 123stores. Maybe 123stores could become a professional business with quality control, fast reliable customer service. As for 123stores statement it proves my point: Late to respond almost 2 months to the Revdex.com, the statement was inaccurate, never emailed me directly, if so produce the emails. The statement and its writing style and grammar show the professional business they are. NOT! The statement writer has no clue what is going on I cancelled within 24 hours more than enough time for item to stopped and ordered cancelled. There was missing items: WARRANTY INFORMATION & WARRANTY CARD. I have never received an electronic item without warranty information. Sloppy work throughout the entire very long process. 123stores needs to do the right thing here give a full refund! They did not handle my order/return properly or timely! So yes they should be penalized! The advertised one thing, sent another claiming it was new, with documentation. The [redacted] website they were on led me to believe I was ordering from [redacted], my card was debited by [redacted], yet I had deal 123stores and lose money and lots of time over this. They have no customer service skills that were shown to me, they never indicated that this was to be dropped shipped, I thought this item was in stock, well it was not in stock at [redacted] or 123stores. So they have no clue what was sent! In my opinion an F grade is what 123stores deserves and should get. Their actions speak very loud, they take their to respond to people including you and do not accept responsibility, make out and out false statements “Once we had refunded the buyer and we sent the confirmation,they stated the return reason as "Missing Parts in the package".But there was not missing parts,just that the customer changed mind to get a full refund.” I said this to [redacted] in our phone conversation and that was before I received the 2 emails with refund amounts. This store needs to be careful on what they, that state could be construed and bring legal action!123stores is at FAULT here! The emails show that even [redacted] could not get a hold of them, little lone me, they took their time to respond to everyone involved. All they had to was cancel the order they 4 days before it shipped and we would not be here.Please read all the attached emails.

Sincerely,

Business

Response:

Hi, This to let you know that we have refunded the buyer for an amount of $18.30 above and beyond the earlier refund which was done. This is the max refund that we can process on the marketplace. We have gone out of our way to refund the customer this amount even when it was the buyer’s choice to return the item and as per the return policy there is a 15% re stocking fees. We hope this is acceptable to the buyer and they will co-operate with us. Thanks [redacted]

Review: Recently, 123Stores sold me a "Set of 2 Herrick Black and White Chickens" through [redacted]. Instead of receiving the chickens, I received a pillow. When I contacted the seller, they indicated that the price was incorrect and I would not be receiving the chickens. They gave me a refund and said that the chickens were no longer available. The chickens were listed directly on their website at 123stores at a higher price. When I mentioned this to the customer service representative, he said that the item would be removed from the website.Desired Settlement: I would sincerely appreciate receiving my order at the originally listed price. It was a blatant bait and switch followed with extremely poor customer service.

Business

Response:

We understand that the item was listed incorrectly.It was a manual error from our end and hence the buyer did not get the chickens.They have been refunded in full as well.We informed the buyer that we do not sell that item any more since we have de-listed.Please remove the feedback.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and accept the company has no intention of resolving the issue satisfactorily. The negative feedback remains at the Revdex.com and [redacted] since it accurately portrays the experience.

Sincerely,

Review: I order some products through 123stores.com website and after 10 days of not processing my order I decided I would call them and find out what was going on. The customer service rep said they were having billing problems with their website and asked that I provide them with 24 hours to resolve the issue. After 24 hours the issue remained and I attempted to contact them via email and phone to cancel my order. I made several unsuccessful attempts to contact customer service regarding this issue and they have failed to contact me or return my calls.Desired Settlement: Order cancellation! of order number [redacted] and [redacted]

Consumer

Response:

At this time, I have not been contacted by 123Stores.com, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

The customer contacted us regarding the order# [redacted] and [redacted] to know the status of the order.We had infromed the buyer that we had not received the payment vai credit card and hence the order's are not processed.The only reason for the delay was the payments,They wanted to cancel the order's,and we processed the same,because we had not received the payment.There is no fault of the seller here since the customer's payment did not come through.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There response does not portray the truth they were very unwilling to help me and there customer service number was disconnected after I first contacted the business. This establishment is very poor at communicating. Would never trust them with my money. **

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Ordered a quad copter withFPV, price $140, they accepted the $140, but sent a different quad copter, one that they price at $40. We sent an email explaining the problem, even included photo showing that they shipped the wrong item. They asked us to pay for the return shipping, and a restocking fee. they claimed that it was the item we ordered, even the the photo clearly showed it wasn't.

Review: The product I ordered was a night stand. After putting the product together, the drawer would not go in an out without jerking it, therefore the product was unusable. I took the item apart and repackaged it. I asked for a refund and a return shipping label since the item was damaged and unusable. They refused. At first they offered 10% off, I refused. Then they offered to send a shipping label at a subsidized cost and 15% restocking fee if it's not found defective or if it is, a full refund. I told them to do that. They sent another Email stating that they were working with the manufacturer to authorize the return. The next Email stated that they would send parts to fix it. I told them I didn't want parts, I did not want the product at all. In their next Email, they offered a discount of $10. I refused. The next Email offered 50% if I am willing to keep it. I refused and told them that I want a return shipping label and for them to deduct 15% from the total for refund. Their last Email states that since this is my person opinion to return the item, I will have to bear the cost of shipping the item back to them and they will waive the restocking fee. I replied back that I will just take the 50% refund because I'm so TIRED of going back and forth with them. I have never dealt with a company like this. Horrible!!!Desired Settlement: I will accept the refund and a return shipping label and will never purchase another item from them again.

Business

Response:

The buyer feels that the product is absolutely junk just because the drawer does go in and out properly.Since it is considered as a buyers remorse case,we offered the buyer a partial compensation of 10%.Our return policy clearly states that in case they want to return the item,they will have to bear the shipping cost and also 15% re-stocking fees as well.They wanted a label for sending the item back to us.But as per the policy,we cannot provide a label for a buyers remorse case.We offered the option of providing them a label at a discounted rate since we have business association with the carriers,but they denied about it.The customer sent us an email agreeing to the 50% discount which we offered and kept the item.This complaint is unjustified.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] the case has been resolved but I just want them to know that the complaint is justified. This item is junk and not only because the drawer would not go in and out property, but the entire piece of furniture is made from [redacted] press board is also too short to be considered a night stand. The item is still in the box and unless I can give it away to someone, it will be trashed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have refunded the buyer the balance 50%.Now they have received full refund and they can keep the item as well.They do not have to ship it back.They can just thrash it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Do not buy from this marketplace, they are a third party seller through some of the major retailers like [redacted] and [redacted].

Their customer service is horrible and impossible to get ahold of, and they practice deceptive selling techniques.

For example, I purchased an item on CyberMonday from them that was a great deal. They had the item marked as 'on-sale' and they had a coupon code for $20 off $100, which I was able to use at [redacted].

Three days later, I receive an email that the order has been cancelled - no explanation. I emailed their customer service, and was told very rudely, that the item was out-of-stock. Which was very strange, because I had checked a day later and the price was higher and the item was still in stock at [redacted] from 123stores.

I firmly believe that 123stores did not want to honor their CyberMonday price, and therefore cancelled the order. This is a very shoddy practice, because had I not purchased the item from them, I would have gotten it ELSEWHERE on sale on CyberMonday.

Review: Back in January 2016, I ordered a power recliner chair from Sears for my mother.She depends on the chair to lift her, and to recline her legs. She is in her 80's. About 2 weeks ago the chair stopped reclining all the way. I have been on the phone with the 123 Store, that is where the chair came from, as well as Coaster, the manufacturer of the chair. I have called several times, as well as my mother called. All we are getting is the run around. 123 Store wanted me to get a technician out to fix the chair and they would reimburese 250.00 dollars. We can,t find some one to fix it. I told them we wanted the chair replaced. 123 Store says we,ll contact Coaster, Coaster says they will contact 123 Store. If they won,t replace the chair, at least refund her money.Desired Settlement: To have the chair replaced or refund the money

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Issue arose with this company regarding falsely advertising an item through [redacted].

I was laughed at by Customer Service Case Manager Robert W[redacted] while discussing the issue about my order. I was lied to by several employees that I was going to receive my order and in fact did not. Shipping label was sent and I had to drive 25 miles to return the Incorrect Item. Totally unacceptable. Poor Customer Service. Poor Professionalism. Poor response time.