123Stores.com, Inc.

Hi, We realized the item was listed incorrectly.The item which the buyer ordered does not come with the board.But we incorrectly listed the product with the image of another version of the item.We provided the buyer with the prepaid shipping label on the 19th April for sending the item back for
a full refund.We explained the error which happened on our side and the buyer was adamant that they wont return the item and just want a board.The buyer has still not returned the item back to us.They have stated that the item will not be returned and we will have to ship the board.BUt this is not possible since the item was listed incorrectly.Please do not hold the seller responsible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the seller's website description of the product clearly describes not only the table but the matching chairs as well and refers to the "group" (as in dining group) twice in the description. Of the people who made the claims that the item did not include chairs (both the *** and employees) one is an admitted call center worker and the other is a customer service representative. Neither have anything to do with writing the description on or the maintenance of the website and therefore are not really in a position to make claims about it. When I filed the complaint to the Revdex.com for Stores, I then attempted to file on *** as well since they are responsible for the Shop Your Way website (*** Holding). As I filed, a screen popped up telling me that *** would like a chance to fix things before I filed a complaint. I did honor their request and contacted the holding companyThey informed me that the situation should have been taken care of within a week by the seller but since it was not they would take it upon themselves to send me a *** return label which they did. The Store representative, who was the person refusing to send me a paid shipping label, then wanted me to give him the tracking # for the product (he claimed this was so I could receive my money back for the table)which I did. I have yet to see the money returned to my account. If the money is in fact returned to my account, it will be because of the actions of personnel at *** Holding (who are aware that good customer service can make or break a customer for life, a customer who will undoubtedly also talk to their friends, family etcabout both positive and negative experiences with a company) and definitely NOT the actions of Store employees who apparently do not hold this beliefNo screens popped up when I filed against them so they do not seem to me to be as concerned about satisfying their customers as *** does. This may be why I have known of the *** name my whole life and have never heard of Stores until this event and will definitely not be doing business with them in the future
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

STAY FAR AWAY FROM 123STORES!! My Kitchen Island was damaged upon deliveryI tried to no avail to get damaged parts They appear to have policy of wearing you down and not taking item back and not giving refundsNobody should ever do business with 123stores!

I was delivered a product that was damaged to the point that it is unsafe to use Once the Locker Loft Bed was opened and unpackaged I found multiple broken and damaged pieces I immediately contacted the seller and provided them with pictures detailing the damage; however, the company is refusing to rectify this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
On my side I have been trying to return this item since the day when I recieved it and hadn't gotten a return lable or steps on how to reurn it.I will go to the post office and try and return.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Received the wrong productWas charged for the return/restackingWas told they would replace with a new item, and never didThen stopped replying to emails all togetherI would NEVER recommend this company to anyone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you so much for looking into my complaintYes, we fully understand that we have to pay for the shipping fee + 15% restocking fee in returning the itemHowever, the business conveniently did NOT tell you that they took out 50% from the refundWhich is more than they stated on their policy listed on ***And we don't think this is rightWe returned the item inside the plastic bag which we never openedSo not sure why they would take out more than the shipping fee and 15% restocking fee as they previously statedThis is not honest business policy
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I ordered a desk in August **, I still haven't received the desk.When I
called customer service they made claims to deliver product within 24-hours, but nothing was doneI have called numerous times but nothing is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the seller's website description of the product clearly describes not only the table but the matching chairs as well and refers to the "group" (as in dining group) twice in the description. Of the people who made the claims that the item did not include chairs (both the *** and employees) one is an admitted call center worker and the other is a customer service representative. Neither have anything to do with writing the description on or the maintenance of the website and therefore are not really in a position to make claims about it. When I filed the complaint to the Revdex.com for Stores, I then attempted to file on *** as well since they are responsible for the Shop Your Way website (*** Holding). As I filed, a screen popped up telling me that *** would like a chance to fix things before I filed a complaint. I did honor their request and contacted the holding companyThey informed me that the situation should have been taken care of within a week by the seller but since it was not they would take it upon themselves to send me a *** return label which they did. The Store representative, who was the person refusing to send me a paid shipping label, then wanted me to give him the tracking # for the product (he claimed this was so I could receive my money back for the table)which I did. I have yet to see the money returned to my account. If the money is in fact returned to my account, it will be because of the actions of personnel at *** Holding (who are aware that good customer service can make or break a customer for life, a customer who will undoubtedly also talk to their friends, family etcabout both positive and negative experiences with a company) and definitely NOT the actions of Store employees who apparently do not hold this beliefNo screens popped up when I filed against them so they do not seem to me to be as concerned about satisfying their customers as *** does. This may be why I have known of the *** name my whole life and have never heard of Stores until this event and will definitely not be doing business with them in the future
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I purchased a wheelchair online for my year old mom (*** ***) on Dec **, sold by 123Stores, Incand this is what happened: Although advertised as 'lightweight,' upon delivery of the product, it was so heavy we did not open the package and made immediate efforts to return it via ***The total cost charged to my credit card for the product came to $ The amount refunded was $
I realize there is always a charge for shipping and handling but it seems that $is a bit excessive I telephoned to register my concern and spoke with a 'Tyler' who was very rude and basically hungup on me after saying 'have a nice day.' I hope this doesn't happen to anyone else as it is very disheartening as a caring daughter trying to accommodate her elderly mom to have to incur and deal with this type of abuse, deception and disrespect I will never do business with this company again

Hi, Our return policy is clearly mentioned on *** where in if the buyer wants to return the item at their own discretion,the item will have to be shipped at their own cost since originally the item was shipped free.Also as per the return policy clause,there is a 15% re-stocking fees as well
This return policy is listed on *** and for all the buyers who want to return the item at their own decisionThe seller cannot be blamed for such issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and they are full of it. I have the number form [redacted], its official. I am Sorry for inconveniencing you with this Revdex.com, I do appreciate your help resolving this. [redacted] took care of it immediately after I reported it to them the same day I did you and I am paid back. But this business did not take care of anything and  did not do it without force.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I followed the Amazon return instructions for Self Returning the damaged product but it required me to pay for return shipping.  The label did not include shipping costs. I have include a copy of [redacted] return shipping receipt. [Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer contacted us on the [redacted] Feb 2015 statting that they would like to return the item since it did not fit their console.We informed the customer of the return policy in case of buyers remorse,that they would have to bear the return shipping and also there will be a 15%...

re stocking fees.The customer was adamant and wanted us to procide a prepaid return shipping label.We explained to the customer that they are returning the item since it did not suit their needs and hence we are not liable for sending a prepaid label.We provided the buyer the RMA# [redacted] to send the item back to our ** office.The first reminder was sent to the customer on the [redacted] Feb.On the [redacted] once again we requested the buyer to provide us the return shipping info,they just confirmed that it was shipped via [redacted] but never provided us with the tracking #.WE sent a final reminder on the [redacted] Feb requesting for a tracking #.They confirmed that they had lost the receipt since they were unwell.On inspecting the item at the warehouse they confirmed that the item was returned used and we cannot refund the customer.So to send the item back to them the customer has to provide us the shipping label.The customer filed an [redacted] claim on the [redacted] Feb,but we did provide them with the pictures of the item which we received.[redacted] has already refunded the buyer in full.So there should not be any issue pending now.THe customer has got the full money back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Our policy has been written clearly on the store front.the package has been discarded since it has been a long long time now.We do not have the package available for the pictures.Hence we will not be in a position to send you the pictures.We also would like to inform you that the return policy clearly states that in case the item has been received damaged/used/or not in a saleable condition,we will not process any refunds.We did in this case since we value our customer's and also felt that no refund will not be the right decision.It is a request if you can withdraw the complaint.

On the [redacted] Dec we received an email from Sears stating that the buyer wants to return the item because (Member want to return the item because item is too large, please assist the member with the return instruction, members email address is :[redacted] ).We escalated the issue to the...

vendor the generating the RM# for sending the item back.Since this is a case of buyers remorse the buyer has to pay for return shipping and also 15% re-stocking fees as well.On the [redacted] today we received a confirmation from Sears that the buyer has agreed to ship the item and also 15% re-stocking fees as well.There is no fault of the seller.All the return policy is mentioned on the portal.

Hi,
We see that a full refund has already been processed on the [redacted] Jan 2016.We understand that it took a little more time than normal since when we file a claim we are dependent on the carrier to provide us the info.The carrier investigates the claim and then proceeds further with the...

claim report.This is the reason for the delay.Now it has been resolved.

Revdex.com:At this time, my complaint, ID [redacted] regarding 123Stores.com, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]