123Stores.com, Inc.

We sincerely apologize for all the inconvenience caused to you.We understand that the package was thrown from the truck and not used a lift gate.We are issuing the balance refund back to the buyer in the next 24hrs and it will be intimated to the buyer.

We would like to inform you that we are a third party seller on [redacted].Our return policy is clearly mentioned on [redacted] which states:All unopened unused items can be returned to us for a refund within 7 days from the date of delivery subject to a 15% restocking fee.We do not accept any opened or...

used items, even if the item has been wrongly ordered by you.In case of a damaged/defective item you can return the item to us for a replacement/refund within 7 days from the date of delivery, subject to us verifying the damage/defect.[redacted] as a marketplace only accepts returns within 30 days from the date of delivery.We could have created an exception for the customer,but [redacted] would not have allowed us to accept the return.So as a seller we have to abide by the return policy of the marketplace.Please note that there is no fault of the seller in this situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] They excuse is their admittance to the fact they were aware they ad was misleading. It was 2 days from when I made 123 and [redacted] aware that the ad was misleading and confusing before I ordered the hutch and the ad was not changed on [redacted]. If a product description does not fit a product what is it's purpose. This is not 123's first ad on [redacted] there was no reason to think the ad was wrong and that 123 would not ship a product as described, but I wasn't sure.123 stores ignored the fact that the ad was misleading consumers by describing the buffet as part of the hutch and showing the buffet as part of the hutch but verbally saying it was not part of it doesn't make sense. Unless you called 123 ,you would assume the product description fit,but once the hutch arrived the consumer is stuck with the unit. Most customers would realize with a hostile return policy and 1/2 the unit ,they might as well buy the rest of the unit. Creating confusion in consumers benefits 123 stores. The misleading ad is a way to gain a future sale on the rest of the unit as it is seen, described in the product details and described in the product description. With [redacted] backing them up , on their hostile return policy making a customer responsible for unit when the customers are not able to confirm the condition of the hutch when 123 receives it or if it gets damaged during shipping -in either case the customer looses their refund. Once 123 were aware the ad was incorrect ,123 stores did not change the ad in any way. They knew it was misleading and they openly admit the product was not being shipped as described in the product details, image or in the product description.. I had no reason to believe that if the ad was incorrect and knowing 123 stores was aware of the issue but did not correct the ad meant to me the ad was correct or it would have been fixed.  I did not think 123 stores would knowingly lying to customers about a product description, product image, and product details (seen next to the image at the top)they knew did not fit the item they were shipping .[redacted] was aware that 123 stores staff was claiming the product description did not apply to what was being shipped . Their staff observed that the ad was still claiming the same product descriptions, details and images. The [redacted] staff noticed even after the message from 123 stores on May 6 and being made aware on May [redacted] that nothing had  changed so they assumed they same thing I did that the staff who answered by question had made a mistake. I feel I used good judgement because I have never experienced in my life a product description that did not fit the product and I have never experienced a company knowingly running deceptive ads.If a company knows about a problem for weeks and does not correct or change the product description, product details seen next to the image at the top and the image to fit the ad it shows  clear intent to mislead. Given their hostile return policy of " Please be warned , if the unit is not in resalable condition when we receive it then you will not get a refund." that is how they threaten you and scare you into avoiding the return process. If a company can knowingly lie to customers and to me and not change the ad, any intelligent person would not trust them to be honest in the condition of the hutch when 123 stores receives it and verifies 123's receipt. The scare tactics on loosing all of your money with nothing in your hand works. [redacted] customer service suggested I purchase the hutch because they had no reason to believe that 123 stores would knowingly deceive their customers by lying about the product description, product details and image of the unit.I had ordered from 123 stores before and not had a problem. The unit was as product was described, seen in the image and described in the product details.In fact in my entire life as a consumer , I have never had an purchased an item that was not as described in written print. It is always been my understanding and observation that the product description always describes the product. I am aware now that 123 stores has knowingly deceived customers before and walked away from the customers sticking them with product. It is a habit they have become known for. [redacted] gave their word to me and reassured me so I purchased the hutch. Now [redacted] is not honoring their word and ignoring their policy to compensate consumers by using promo codes and a partial discount from 123 stores. It is not an expensive item for either of them given their profit margins. The situation is easily correctable, but neither of them are honoring their word to me. What they are doing sets a precedence that consumers have no assurance that what they pay for will be what they receive. I did not order the hutch right away, I gave 123 stores and [redacted] a chance to change the ad but neither of them did that. I tried to file a formal complaint about 123 staff claiming the hutch was not as product was described, seen in the image, and described in the product details next to the image with [redacted] on May *, 2016.I was told I could not file a complaint about the ad and 123 stores unless I could verify by receiving the hutch into my home. [redacted] staff said there was no way to tell if the staff from 123 that answered by message, who admitted to being unsure of what was shipped as the hutch, was actually incorrect in their response unless I purchased the item. The staff then guaranteed to me that if the hutch was received into my home without the buffet as part of the sale then [redacted] would file a a to z complaint so I could be assured I would get the product as described in the product description, seen in the ad and described in the product details posted next to the image. They also noticed the same thing I did that 123 stores did nothing to change the ad after being made aware that the ad was shipping the hutch but not fulfilling the product description, image or the product details to the right of the image on the top. It does not take days to change a computer listing online to make the product description, image, and the product details next to the image to fit the product as it is shipped to consumers and stop sticking customers with incomplete units after they invest close to $700 into a hutch that is not as described, seen or described in the details next to the product image. The intent to deceive is clear and openly admitted by 123 stores. I have screen shots that verify the hutch is described as including the buffet and seen that way.The other reason I though the hutch was sold with the buffet is because [redacted] sells the buffet separately and that ad shows just the buffet with the correct product details and the correct product description. Why did they treat the hutch differently. I thought that was a mistake and that the buffet and hutch would be shipped together despite of the unsure staff at 123 because everything pointed to the hutch ad being correct and the staff being wrong. It is not uncommon for you to have a staff give incorrect info but it is something I have never seen before where a company gives incorrect info on the product details, image and product description.I took screen shots of the ad to make sure that I ad some insurance that 123 stores and [redacted] would honor their word just in case I had a problem in the future. The hutch ad was not changed(the product description, product details at the right top next to the image and image).The Ad was still on [redacted] incorrectly for weeks after I first brought the issue with the ad up on May *,2016. I ordered the buffet late on May *,2016 after talking with [redacted] customer service. I have the original emails to verify 123 stores knew the ad was misleading on May * when I brought it to their attention that the hutch was the name of the item, the product details included both the hutch and the buffet,the product description described the buffet and the image showed both the hutch and the buffet as one unit. The only thing that did not have the buffet as part of it was the name everything else in the ad included the buffet and 2 out of 3 parts the image and the details included both the buffet and the hutch being sold as one unit .You can see the ad is still not changed [redacted] stopped the sales on the unit a couple of weeks ago but it was live and sales could have occurred for several weeks. My faith in consumer protection has been destroyed and my faith in [redacted] and 123 stores has been destroyed. I trusted both 123 stores and [redacted] to do the right thing. I am hoping that 123 and [redacted] realizes that my value to them and my family's value to them as customers in future purchases will matter to them both and they will honor their word to me and supply the buffet as described and seen in the ads I have attached to this message. I have screenshots that confirm 123 was aware of the problem with the product description ,and they openly admit they knew they were shipping products not as described yet 123 did nothing to correct the issue,. I have screenshots confirming I tried to file complaint about the ad but [redacted] told me that I could not file a complaint about the deceptive ad unless I ordered the product. I have the messages that confirm I did not order the item right away but I waited to see if 123 stores would change a knowingly deceptive ad but they did not. they kept the lie going. I have the messages confirming the person from 123 stores that answered the 1st message from me on the hutch was unsure of the items whether the hutch's product description ,product details and image was correct. Everything I have written here can be verified in screen shots. I kept them all in a screenshot format.123's defense is an admittance to knowingly lying to me and to every other consumer who saw this ad because they did nothing to change it and they were very much aware it was a lie to consumers because the image seen, the product described and the product details did not fit at all what they were shipping. Thank you for your time in this matter and for all you do to protect the rights of consumers to keep companies honest. If you need more screen shots or evidence to substantiate this response please let me know. I am also highly upset over the way I was treated by 123 stores after they lied to me. 123 harassed me with paperwork and responses when they knew they weren't going to do anything to fix  the situation.I would like [redacted] and 123 to adhere to their policies and provide me with a discount on the hutch and promo codes so that I may obtain what was promised to me by both parties. the complete hutch and buffet as seen in the ad, described in the product description and described in the product details seen next to the image of the hutch and buffet. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It has not been resolved and I has not received a return label or number or anything…  Thank you for your time over this matter [redacted]
[redacted]
[redacted]
[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand the buyers issue.We have accepted that it was a listings issue and the item was listed incorrectly.There were no chairs with this item.We have informed the buyer that this was an error from our end.We have given the label to the customer to ship the item back to us.Once the item has...

been delivered to us we will inspect the package and issue a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for the clarification.  I rejected the explanation because my initial complaint was about the return process.  I followed the Amazon return procedure that required me to send it back to the vendor.  Again, I used the Amazon return wizard to return my damage product.  The automated system required me to use the self addressed labels to return my damage product.  There was no other online option available.    
Return Policy:
Amazon sets a high expectation for its vendors to provide quick customer service and rapid response.  Your response was too slow. You provided a damaged product and did not even provide a refund in a timely manner.  I eventually had to involve my credit card company to get a refund.  
Bottom line--you provided a damaged product and your return process via Amazon requirement me to pay for return shipment.  I want that refunded.
A very dissatisfied customer!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

A call tag has been issued already and sent to the buyer today.The item is scheduled to be picked up tomorrow.Once it has been delivered,we will inspect the package and issue a refund to the buyer.The refund will be a full refund.

That item is not available since we listed it incorrectly.Obviously if the item was available,we would offered them a discount and honored the buyers request.But we listed the item wrongly and that item was never available.

[redacted] has already refunded the buyer in full on the [redacted] August 2017.

Review: I purchased a Laser Pegs 16-in-1 Space Fighter Building Set early this month, complete with a promised that the item would be on time as estimated in [redacted]. they did not honor the delivery date and now will not take take this item and refund me the amount due. They are con artist and business people.Desired Settlement: I would like to return this item and receive my refund of #38.4$

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 1. I placed the order on 9/*/2015 through [redacted] and I received an Order Confirmation showing: [redacted]. My [redacted] account paid for the item and I recieved shipping confirmation;

3. When the package arrived it did not contain the correct item, it instead contained a camera;

4. I contacted Stores123 and was told I would receive a return label and after the camera was received the correct item would be shipped. After I said that was not soon enough, The Stores123 rep stated that he would expedite the matter and I would be contacted by a manager; he further said that I needed to take a picture of the camera and email it to them (which I did with a note stating that this needed to resolved as the delay was causing issues since the item was a gift);

5. I did not receive any contact but did recieve a return label;

6. I contacted Stores123 again and was told again to return the camera and I would recieve the correct Item. I informed this rep that this solution was not fast enough and that I needed to speek to a manager. I was transferred to a voicemail and I left the message;

7. The manager, John returned my call and informed me that once I returned the camera I woukd receive a refund as I had requested. I informed him that I did not request a refund but wanted the item. He stated that I woukd receive the refund and then could re-purchase the item;

8. I told John that was not fast enough since it was a gift and he passed me to a new manager who told me there was an advertising error on the website and that the inventory had been made to show zero and would be removed from the site. He said a refund and a prepaid shipping label is all I would recieve.

9. I informed him that was not acceptable and he then said the item is not in the invenotory and I would not receive anything except the shipping label and refund.

10. This new excuse was apparently not known for 12 days after the purchase or known by the other 3 or 4 representarives that I spoke to.Desired Settlement: Delivery of the correct item in exchange for the return of the incorrect item or compensation to purchase the correct item from another seller of their choice.

Business

Response:

We would like to confirm that the item was wrongly listed on Rakuten due to a manual error from our end.When the customer spoke to me,I had been very honest with the customer that the item which was listed is not available with us.They did receive an incorrect item.We have refunded the buyer yesterday since the item has been returned and inspected at our warehouse.We had been very upfront about the mistake which we made and set the right expectations to the customer.

Review: I used their website to placed an order to buy "Southern Enterprises HO8809 Mission Computer Desk - Dark Cherry" using "[redacted] payment" method. At the last step when I was placing the order, the site gave me error saying the order didn't go through. Then I ordered it again using "Your credit/debit card" method. The order went through. But then roughly 10 ~ 15 minutes later, I received an email from 123stores ordering system saying that my first order went through too. So, I have two orders of the same products. I immediately contacted 123stores customer services (both voice mail and email) asking them to cancel the 2nd order. They responded via email saying that they would try your best to cancel it. However, THREE days later, the 2nd order didn't get cancelled and I received TWO [redacted] tracking numbers. I emailed back indicating that I need to return the 2nd order since this is due to their misguided error message on their site. They instructed me to refuse the 2nd order shipment and they would refund me with 15% restocking fee charge. I asked why I need to pay 15% restocking fee as this is NOT my error. Then they agreed to refund me with out the 15% restocking fee. Now the package has returned to the shipper, I emailed them asking them to process my refund and I have not heard back from them.

AND for the first order (the one with the "[redacted] payment" method and it is the one that I'd like to receive), [redacted] failed to find the package at first and then mistakenly shipped it back to the shipper. During the [redacted] lost package investigation, I have placed multiple calls to [redacted] to help tracking it down. And I have also informed 123stores about it and asked them to work with the shipper and [redacted] to track it down. But I didn't get any response from 123stores. Now since [redacted] shipped it back to the shipper by mistake and all the complications described above, I asked 123stores to refund me and don't ship it again. I got an "automated" email response from them saying that the case has been transferred to a dedicated associate. I have asked for status 3 times already and have no response. And I can't get a hold of their customer representative when calling their customer service number.

Horrible ordering system and customer services.Desired Settlement: I just want them to refund me on both orders without 15% restocking fee.

Business

Response:

This is to bring to your kind notice that the customer placed two orders with us for which the order # are [redacted] and [redacted].There was some technical glitch in the system because of which both the order's got processed.We have processed the refund for both the order#.The credit should reflect in 2-3 business days on the buyer's credit card.A confirmation email has already been sent to the buyer regarding the refund.This is resolved from our end.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an electronic fireplace from 123stores. My Order ID is [redacted]. Upon receiving the item I removed one, and only one, piece from the box which had a scratch on it about 1 inch in length. The scratch had a white coloring with the wood finished removed in the area. I have sent pictures with circle marks around the scratched piece of the fireplace to 123stores at which point they responded saying they don't see any damage and are unable to bear the return shipping or waive the restocking fee. As per their return policy, my item and situation clearly call for them to do both and issue me a full return. I also have not inspected the rest of the fireplace as the FIRST and ONLY piece I removed from the packaging was damaged as aforementioned. By way of the damaged piece it is evident the item is poorly made and I would like to purchase a different item from the 123stores. Since they do not do exchanges (per their policies on their site), I first need to return this item and then purchase the new item. So honestly I do not quite understand the company's problem since they will be still getting my business (and the new item is more expensive). Below is a link to 123stores return policies which this situation clearly falls under. If they cannot see the scratch on the only piece I removed from the original packaging then they either aren't looking for it or don't want to see it. The item is still in its original packaging and waiting to be returned. [redacted]Desired Settlement: I would like to return the item and purchase another item in its place. AND, if they would like the item returned to them they need to provide me with the shipping information (at their expense) and I will gladly ship the item back in its original packaging.

Business

Response:

The item was delivered to the customer on 2015-01-** via [redacted] tracking# [redacted]. The customer initially contacted us stating that he had ordered a wrong item and would like to cancel the order. We apologized to the customer that the order could not be cancelled as it was already shipped out.The customer then wrote to us stating that "the color of the fireplace is not as we suspected" and he would like to return the item. We informed the customer that there is a 15% restocking fee on the refund and the return shipping charges need to be borne by him, as per our Returns Policy. The customer was not ready to pay the return shipping or restocking fees and then again wrote to us stating that the item was damaged and he needed it to be picked up from his place. Since we value our customers, we went ahead and issued a call tag with tracking# [redacted] to have the item picked up from the customer. On delivery of the item back to us, we have already processed a full refund for the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a $96 cat tree from this company and anyone who has a cat tree knows these things last a long time. The last one I bought I only paid $65 (larger also) and it lasted over 14 years. We gave it to someone when we moved. Still in great shape. So if I'm paying $96 it better be worth it. We didn't set it up until August. And two months later the entire top part broke off?! What? Defective!! This heavy piece could have seriously injured or killed my tiny kitten or cat! I contacted the seller. I was nice about it. Just wanted the top part replaced. Said my kitten could have been killed. Did they care? No. Said we only give one week return policy. Shrugged it off. Excuse me what kind of a company is this?? Who only gives a week? A shady, unethical one with defective merchandise who can't stand behind the products they sell that's who. Absurd! Any moral, ethical company would have first, been sorry (this could have gone a different way and much worse) then been kind enough to send a replacement pieces. They obviously do not care about their customers at all. If they did they would replaced the parts right away without hesitation!! Dishonest, horrible company to treat people this way. And animals.Desired Settlement: Just want the entire very top parts replaced...if they refuse even something like that, then partial refund would be fair. Something like $40. I paid a lot of money for this...$96!!! To have the main part be defective and break after it was up for only two months is totally unacceptable!! If the cat tree was made correctly and not defective in the first place, this and all the parts should last years and years without ANY problems or parts breaking at all.

Business

Response:

This is in reference to the order#[redacted].The buyer had placed an order with us on the [redacted] July 2015.The item was shipped via [redacted] tracking # [redacted].The item was delivered to the buyer on the [redacted] July 2015.The buyer sent us the complaint on the [redacted] Oct which is past the 7 days return policy and also the 30 days return policy of [redacted].So the complaint could not be honored.We provided them with the warranty department's no for getting help,but the buyer wanted a refund which is not possible.Please consider this complaint as invalid.

Business

Response:

Hi,As a store on [redacted] and being a seller on [redacted],they can have a return policy as per the requirement.This return policy has been mentioned on [redacted] from inception.So this is applicable for all our customer's.This is not just a unique for this customer.The seller should not be held responsible for such an issue because we are a seller and the policy is universal for all.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: It does not matter if they are a store on [redacted]. You are still the seller who sold a defective item. You need to back up the items YOU sell and send out. If the part is broken you need to replace it. No excuse why a cat tree should break that quickly! Unacceptable! I had it set up for only a couple months and the part broke off!! We paid $96 for this...not to have it break off in two months by only having kitten and a cat sit on it. Defective. We just want the part replaced. Very reasonable to ask this.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I made an online purchase of a Sharp countertop microwave on Sears.com. The order was fulfilled through 123 Stores. After I took the microwave from the box, I realized that it was much too large to fit on the counter. I reboxed the item, and today I went to a local Sears store to return it.

The manager of the appliance department told me that Sears is unable to process the return because the item came from 123 Stores. I was surprised because the purchase was made on the Sears site and the return policy was not clearly stated.

However, I came home and contacted 123 Stores.com regarding the return. They told me that they do not accept any returns of opened products.

I am now left with a $200 microwave that I cannot use. I prefer a refund, but if that is not possible, I request that Sears credit my account for the amount of the sale.

Consumer

Response:

My desired result is to get a return authorization from either Sears or 123 Stores so that I can return the microwave and receive a credit to my [redacted].

Business

Response:

The buyer placed an order with us on the [redacted] Dec.The package was shipped via [redacted] tracking#[redacted].The package was delivered to the buyer on the [redacted] Dec.The buyer contacted us on the [redacted] Jan for returning the item reason being that the item does not fit their space.We only accept returns within 7 days from the date of delivery itself.We do not accept returns past the 7 days return window.The buyer went to the Sears store but they do not accept returns since the item was sold from a third party seller which is us in this case.We are not liable for being penalized for this complaint.

Business

Response:

We are just a third party seller on Sears.Our return policy is different from Sears.It is Sears marketplace policy that the buyer cannot return the item for a refund to a Sears store.Hence we should not be penalized and affected.This can be taken up with Sears or read before placing the order.This is n invalid claim.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted].It is clear to me that 123Stores will not resolve the matter to my satisfaction, I will not pursue this with that company further.

Sincerely,

Review: Hello,On or around August [redacted] of this year, my 16 year old Daughter ordered a Glazed Pine Bunny Hutch from [redacted] which is a Third Party to Stores 123. When she received it, it was a Cedar Hutch which with small Critters its aHealth Issue. No Cedar can be used because of Respitory Problems that willoccur. We called [redacted] within 30 days and they tried twice to file a compliant to Stores123 out of New York. They said she only had 7 days for a cash return. OK fine we will want to reorder what we wanted a Pine Bunny Hutch or a Store Credit. Stores 123 said NO it has been over30 days now,well [redacted] an I have been trying to resolve this for a Month to no aveil. I feel Stores 123 sent my 16 year old Daughter the Wrong Merchandise and refuses to send her what she ordered or make it right!Angela worked hard for that money ($100.00) for something special for herLion Head Bunny and for this Company not to Stand by their Product isRotten. Please advise. Thank You! [redacted]Desired Settlement: We would like a Store Credit or Send us A Pine Bunny Cage not Cedar!

Business

Response:

Hi,We need the market code or the order # for the order placed with us.We will investigate the issue and get back to the customer.Thanks[redacted]

Review: I purchased an end of the bed bench with leather upholstery from this business back in late March 2015. The bench arrived a few weeks ago. I opened the box and the bench had a tear in the leather (there was a hole in the box exactly where the tear is in the upholstery). I immediately informed the business regarding this as well as provided pictures to show the tear in the box and the seating. I was contacted 48hrs later asking I provide them with additional pictures and the merchandise label that was affixed to the box. Once I gave them the additional pics I was offered to keep the bench and they would give me a 30% discount. I declined their offer and asked that send me a return label so I can return the item for an exchange for a new item in New condition or a full refund. I was then told to take the bench to a non profit organization and donate it under the name of the manufacturer and provide them with the donation slip showing it was donated. They then and only then would give me a refund. I do not trust this company AT ALL. How do I know this item wasn't damaged before being sent to me!? I do not feel I should be inconvenienced by the hassle of taking the bench (which isn't lightweight) to be donated. Any other normal business would just ask that I return the damaged item to them without a problem.Desired Settlement: I would like a full refund as well as a return label to send back the damaged merchandise.

Business

Response:

We received the order on April *, 2015 for 1 unit of "G300358 BENCH" which was shipped to the customer on April *, 2015 via [redacted] tracking number [redacted] and the same was delivered to the customer on April *, 2015. The customer wrote to us the same day that the item was defective. We apologized to the customer and escalated the issue to the manufacturer who reviewed the pictures provided by the customer and offered a 30% discount to keep the item as is as it was still usable. We offered the discount to the customer, however the customer did not agree to the same. We then asked the customer to donate the defective item to a non-profit organization ([redacted], etc). rather than returning it and provide us with a donation slip so that we can process her full refund, as per the instructions of the manufacturer. The customer got back to us saying the item was too heavy and she could not carry it to the donation centre, we wrote to her that she just needs to speak to a donation centre and they will gladly come and pick up the item from her. The customer has not yet donated the item and not provided us the donation slip.

Review: I ordered merchandise through [redacted].com with a 3rd party vendor Store123. Store123 allowed me to return the item so I did it was received I tracked it and the customer service rep Alan(no last name is provided) told me the case was closed so I do not get paid back. I have a email trail also. I tried calling them and their mailbox is full. Customer service their stated he would call me but instead I received the email saying I would not receive anything back.

Stability Exercise Ball 85 cm with Pump (Black), Size: 85 cm; Colour: Black Ships from and sold by stores123.

Order #[redacted]Desired Settlement: I just want my money back. I have no product I followed their instructions so they have no reason to not pay me back. The [redacted] tracking number I have but it thinks its a credit card # so I would have to send it to you via mail. in I know this is low priority with all the other wrong doings happening but when you find time can you please do something or guide me on what I can do myself.

Business

Response:

The order # which the buyer has stated [redacted] has not been placed with us. It does not show in our records. Hence we are not responsible for this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and they are full of it. I have the number form [redacted], its official. I am Sorry for inconveniencing you with this Revdex.com, I do appreciate your help resolving this. [redacted] took care of it immediately after I reported it to them the same day I did you and I am paid back. But this business did not take care of anything and did not do it without force.

Sincerely,

Review: I purchased a console pet seat for my little dog through [redacted] from the third party vendor Stores123. It was so big it wouldn't fit into my car's console area so I put it directly back into the box and returned it. When the Stores 123 company received it they informed me that it had been used and so I wouldn't get a refund. IT HAD NEVER BEEN USED!! To prove their point they sent me a photo of a worn, [redacted] on and chewed up item that was not even the same model as the one I bought! When I pointed out that their photo was a fake they sent me half my money ($50) back. Not acceptable. They now have possession of the brand new item and half my money. Also I paid around $16 for the postage to return it. When I went online to look up the company I found numerous other people have also been scammed by this company.Desired Settlement: I want all of my money back, not half of it. I would also like them to refund the $16 I spent on shipping.

Business

Response:

The customer contacted us on the [redacted] Feb 2015 statting that they would like to return the item since it did not fit their console.We informed the customer of the return policy in case of buyers remorse,that they would have to bear the return shipping and also there will be a 15% re stocking fees.The customer was adamant and wanted us to procide a prepaid return shipping label.We explained to the customer that they are returning the item since it did not suit their needs and hence we are not liable for sending a prepaid label.We provided the buyer the RMA# [redacted] to send the item back to our ** office.The first reminder was sent to the customer on the [redacted] Feb.On the [redacted] once again we requested the buyer to provide us the return shipping info,they just confirmed that it was shipped via [redacted] but never provided us with the tracking #.WE sent a final reminder on the [redacted] Feb requesting for a tracking #.They confirmed that they had lost the receipt since they were unwell.On inspecting the item at the warehouse they confirmed that the item was returned used and we cannot refund the customer.So to send the item back to them the customer has to provide us the shipping label.The customer filed an [redacted] claim on the [redacted] Feb,but we did provide them with the pictures of the item which we received.[redacted] has already refunded the buyer in full.So there should not be any issue pending now.THe customer has got the full money back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all I reject the idea that I returned the item because of "Buyer's Remorse". I returned it because it did not fit into my car, therefore it was unusable. Secondly, as I mentioned, it was UNUSABLE and I NEVER USED it. The company did send me photos of a damaged dog seat that was similar to the one I bought. However, it was not the one I bought and returned to them because it was used and damaged. This company is lying. I did receive a 50% refund, from [redacted], not this lying company by the sounds of it. And, [redacted] has informed me that they intend to refund me the rest of the money and shipping. [redacted] is a great company. However, this store I purchased the dog seat from should not get away with cheating people! They are not honest! That's why I hope that the Revdex.com can investigate and prevent them from cheating other people.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a piece of furniture from this company and the item is completely defective and has barely lasted three months. The company is unwilling to do anything about it, if fact, this was their response:Dear [redacted]: We regret to inform you that we are unable to approve your request for a Return Authorization. As per our Return Policy:"All unopened unused items can be returned to us for a refund within 7 days from the date of delivery subject to a 15% restocking fee.We do not accept any opened or used items, even if the item has been wrongly ordered by you.In case of a damaged/defective item you can return the item to us for a replacement/refund within 7 days from the date of delivery, subject to us verifying the damage/defect."Given the circumstances, we are unable to assist you any further with the issue.When you make a purchase from stores123, you can rest assured you will receive products and services of the highest quality.Desired Settlement: I would like the buisness to replace the item as they did state the item is the "highest quality," which is not the case as evidenced by what I received and I would like to have the item as I ordered "highest quality."

Business

Response:

We would like to inform you that we are a third party seller on [redacted].Our return policy is clearly mentioned on [redacted] which states:All unopened unused items can be returned to us for a refund within 7 days from the date of delivery subject to a 15% restocking fee.We do not accept any opened or used items, even if the item has been wrongly ordered by you.In case of a damaged/defective item you can return the item to us for a replacement/refund within 7 days from the date of delivery, subject to us verifying the damage/defect.[redacted] as a marketplace only accepts returns within 30 days from the date of delivery.We could have created an exception for the customer,but [redacted] would not have allowed us to accept the return.So as a seller we have to abide by the return policy of the marketplace.Please note that there is no fault of the seller in this situation.