123Stores.com, Inc.

The customer placed an order with us,but there was some technical glitch because which the cancellation email went to the buyer.But in actual the item was shipped to the buyer via [redacted] tracking # [redacted].The item was delivered to the buyer on the [redacted] Feb 2015.They complained to us that...

there are some parts which are damaged.We are in the process of sending the replacement parts to the customer so that there is no issue with the item.We are in constant follow up with the customer so that the issue has been resolved in a timely manner.So kindly treat this complaint as closed or resolved.

Revdex.com:
At this time, I have not been contacted by 123Stores.com, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

We are just a third party seller on Sears.Our return policy is different from Sears.It is Sears marketplace policy that the buyer cannot return the item for a refund to a Sears store.Hence we should not be penalized and affected.This can be taken up with Sears or read before placing the order.This is n invalid claim.

My desired result is to get a return authorization from either Sears or 123 Stores so that I can return the microwave and receive a credit to my [redacted].

We sincerely apologize for all the inconvenience caused to you.We are trying to get some kind of resolution for you.We are working with the manufacturer.Please allow us 7 days time.

I purchased a wheelchair online for my 90 year old mom ([redacted]) on Dec **, 2016 sold by 123Stores, Inc. and this is what happened: Although advertised as 'lightweight,' upon delivery of the product, it was so heavy we did not open the package and made immediate efforts to return it via [redacted]. The total cost charged to my credit card for the product came to $92.21. The amount refunded was $42.12.
I realize there is always a charge for shipping and handling but it seems that $50.00 is a bit excessive. I telephoned to register my concern and spoke with a 'Tyler' who was very rude and basically hungup on me after saying 'have a nice day.' I hope this doesn't happen to anyone else as it is very disheartening as a caring daughter trying to accommodate her elderly mom to have to incur and deal with this type of abuse, deception and disrespect. I will never do business with this company again.

We have refunded the buyer the balance 50%.Now they have received full refund and they can keep the item as well.They do not have to ship it back.They can just thrash it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I placed an order for a standing wine opener through [redacted] on [redacted]. 123Stores is the company who emailed me the information on my item. When the item arrived, it was a regular hand held aka waiter's corkscrew. When I disputed that I was then sent a wine bottle holder. When I called the number on the invoice the foreign guy hung up on me. When I called the number in the email the foreign guy (who sounded just like the other one who hung up on me) failed to assist me with my dispute and said someone would be in touch through email. He refused to allow me to speak to anyone else besides him. I eventually had to file a fraudulent claim on my credit card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The item is not the same as they listed is even a different description on box and packing list then the listing I have also reported the seller to [redacted] do to them selling for other venders then posting on [redacted] so now dealing with 3 to 4 companies after looking and reading into this companies own policy's so [redacted] is investigating this store now also and [redacted] agreed with me does not match the listing I don't feel it's right make [redacted] pay for something this company is responsible for 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,The buyer placed an order with us on the [redacted] April 2016.While placing the order the buyer chose standard delivery and not expedited delivery.As a seller we do not offer expedited shipping.When the buyer contacted us that they needed the item within a particular time line,we informed the buyer...

that we will not be able to deliver within that time hence we cancelled the order.Secondly about the pricing and items price coming down $200.00 was for the reason that we keep purchasing from different suppliers and we keep getting different pricing.So we really do not have a control over the pricing since we have experts who work on the pricing day in and day out.This is an invalid complaint since we would not have been able to deliver when the buyer wanted it.

At this time, I have been contacted directly by 123Stores.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
This merchant has contacted me again to reiterate their return policy.  A rough guess is that they have quoted their return policy to me between 50 and 100 times in writing and verbally.  When faced with doing the right thing, they quote the return policy instead.  I have contacted [redacted].  [redacted] has refunded me the monies that this vendor refused to refund, apologized profusely, and assured me that sanctions will be taken against this vendor that make it impossible for me to have this experience with them again.  I don't know exactly how [redacted] operates internally but I can guess that sanctions were not created in response to my singular complaint.I have now blocked email and phone calls from the vendor.  These were used mostly to reiterate their return policy anyway.  Relationship with this vendor is not repairable and is best avoided by others.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer placed an order with us on the [redacted] September 2014,they contacted [redacted] requesting for cancellation of the order.[redacted] had forwarded the email to us on the [redacted] September 2014.We responded to the email and stated that the cancellation is not guaranteed.We wrote to the vendor to cancel the order but the order got shipped on the [redacted] early morning and handed over to the [redacted] carrier via tracking #[redacted].Since we got the cancellation request  2 days past the actual email date we were not able to cancel the order.We informed the buyer as well as [redacted] that the order was shipped already.The customer returned the item back to our NY office,without an RMA# and also  without any intimation to us.The item was in used condition.Our return policy is clearly written on [redacted] that in case the buyer wants to return the item there is a re stocking fees of 15% and the item needs to be shipped at their own cost.So we refunded the customer subject to 15% re stocking fees.Once we had refunded the buyer and we sent the confirmation,they stated the return reason as "Missing Parts in the package".But there was not missing parts,just that the customer changed mind to get a full refund.The seller which is Stores123 is not at fault in this case and we should not be penalized in this case.There is no advertising issue from the seller point of view.

Revdex.com:At this time, my complaint, ID [redacted] regarding 123Stores.com, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

The buyer placed an order with us on the [redacted] Dec 2016.They sent us a return request on the [redacted] April 2017 via [redacted] reason being item is defective.Our return policy is clearly mentioned on [redacted].We accept returns within 30 days from the date of delivery.We follow the same policy as [redacted].As per...

them the item is damaged.Our return policy on [redacted] store front is [redacted]The re is no fault of the seller in this case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I followed the Amazon return instructions for Self Returning the damaged product but it required me to pay for return shipping.  The label did not include shipping costs. I have include a copy of [redacted] return shipping receipt. [Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,
 
Our return policy is clearly mentioned on [redacted] where in if the buyer wants to return the item at their own discretion,the item will have to be shipped at their own cost since originally the item was shipped free.Also as per the return policy clause,there is a 15%...

re-stocking fees as well. This return policy is listed on [redacted] and for all the buyers who want to return the item at their own decision. The seller cannot be blamed for such issues.

Ordered a quad copter withFPV, price $140, they accepted the $140, but sent a different quad copter, one that they price at $40. We sent an email explaining the problem, even included photo showing that they shipped the wrong item. They asked us to pay for the return shipping, and a restocking fee. they claimed that it was the item we ordered, even the the photo clearly showed it wasn't.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because They never acknowledged making an error at the time. If they had an offered an apology and possibly a reasonable discount I might agree. Instead they said the bed as advertised was not available,which was not true. It is a moot point now. But, they have horrible customer service and are dishonest.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Can you please provide pictures of how it was damaged??? We put it in the same box as when it was shipped. We left everything as is. How can it be damaged?? We received the goods not damaged. We understant it's a business decision but we just want what's fair. You should have taken out only the shipping fee + the restocking fee.
We see you have so many complaints against you for the same thing. This is not honest business policy and you should treat your customers a lot better if you don't want to be penalized.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]