1SaleADay

Review: This is in reference to Order #[redacted]. I paid for this item on 10/**. I have not received the item, nor have I been able to get anyone at the company to respond to any of my enquirers. At this point it would appear they have taken my money and not provided they product.Desired Settlement: I would either like my money back or the item shipped within 5 days of this complaint.

Business

Response:

Unfortunately, we have encountered a slight delay with this shipment. The order has since been shipped with UPS tracking number [redacted].

Review: I ordered something from the 1saleaday website in June 2013. After my account was charged I waited about a month, I never received my order (#[redacted]) and began the process of starting an investigation. After much correspondence back and forth with the company (7/**/2013, 8/*/2013, 8/*/2013, 8/*/2013, 8/**/2013, 8/**/2013 & 9/*/2013) I was informed that they started the dispute. In the interim, I found out I was going to be relocating and the mailing address and email address associated with the account would no longer be valid. I contacted 1saleaday the only way I could via email to inform them of such. After about 7 emails, and 3 months I have yet to hear back from them. In my last correspondence, I informed them that if they were not willing to work with me or respond to my requests, I would be forced to report them to the Revdex.com. For your information, my original email was [redacted] and the item was supposed to be mailed to [redacted]. I informed them with plenty of notice that they would need to forward any correspondence to [redacted] and the item should be shipped to [redacted]. I am disgusted that this company has such poor customer service and refuses to follow through with their customers. They got their money but I never received my product!Desired Settlement: I want the item I ordered shipped to me. I've been waiting 3 months for the order. I also feel I should be reimbursed for the inconvenience, poor customer service and stress in having to deal with such an unprofessional establishment and their lack of correspondence.

Business

Response:

The customer was issued a full refund.

Review: I ordered an Android Tablet from 1sale in early November. The product was supposed to ship within a week. They charged my credit card and it took about 6 weeks to finally arrive. When it did arrive, I realized that it did not work! I have sent numerous emails to them with no response. All I want is my money returned.Desired Settlement: I think 1sale should refund me my total. $54.99 Order # [redacted]

Business

Response:

The customer was issued a RMA and will receive a refund upon its return to our returns department.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because The business emailed me stating that they were sending me a prepaid shipping label via email which I have yet to receive. This issue had been ongoing since the beginning of December.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A refund has been issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on 10/*. There were two items which one was delivered and I have received it, but the other item still has not been shipped even though it has been paid for. I have contacted them through email several times receiving the same response each time "please wait another 3 to 5 business days for your order to be processed and shipped".

My order number is: [redacted]Desired Settlement: Would like to have my order shipped, if that is impossible then my money refunded

Business

Response:

The customer was issued a credit for the missing merchandise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid for Beats by Dre - Red on order #[redacted] for my brothers Birthday present. I understand the product had a handling time of 2 weeks which I gave three to be on the safe side, this is a pending matter since October *, 2013. Needless to say the product has yet to be delivered I emailed 5 times got responded to 2 giving me the run around even though its been a month since I have been waiting. I got a shipping confirmation but when I looked up the UPS tracking nothing has been shipped its stuck in "a shipping label has been created" status. This is so frustrating that this site can't provide an customer service despite paying $100 for a pair of headphones.Desired Settlement: Step up and offer service to Customer. Any discount for the inconvenience? Some acknowledgment? hmmm ... maybe the truth about where the product is that I paid for and never received.

Business

Response:

Our records show that the order has since shipped and delivered with tracking number

[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Horrible service and this company should be put out of business for lacking principles in business administration.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Unfortunately we had encountered an unforeseeable delay with this shipment, the customer has received the order.

Review: This started out looking like a great deal. I needed a small foot print Keyboard with a touch pad. 1sale offered a refurb Logitech unit for $19.99 with free shipping. I have used this vendor before and they are a tad slow on shipping but they do have outstanding deals.

I got this unit delivered and it included the keyboard and a bluetooth USB dongle. No software or manual. I went to the Mfg. site and was told Win7 would auto set up. It did not work. I tried it on 3 different systems ranging from XP, Vista, and Win7 DEAD. I downloaded the MFG software. DEAD. I looked at the Mfg photos and the dongle looked way different.

I emailed support twice and got no response. The offer a 21 day return so within that time range I requested a Return Auth number. I again got no response.

I had paid with [redacted] figuring that I had their protection. I filed an initial dispute. The dealer turned down my refund request. I then escalated the dispute with [redacted] and the vendor sent a note to me through them asking if the unit came with a dongle and I said it did.

[redacted] then instructed me to return the unit. I used USPS Click and Ship with tracking.

A few days later the vendor said they never recived the item. [redacted] asked me for proof that I sent the unit. I sent them two copies from USPS, one showing the shipping address and the other showing the tracking that showed delivery.

I just got a [redacted] decision that said I did not return the unit, my activity wa going on my record and I would not be getting a refund.

At one time I was a very big internet seller and I have seen this type thing go on in the past where a giant retailer just stonewalls return requests and refunds

Here is my trasaction data Transaction #[redacted] Claim - #PP-[redacted]3

I guess that I will not be doing business with 1sale again. Urge that if you do, that you use a credit card and not [redacted] for your paymentDesired Settlement: I will provide USPS tracking info of my return if needed

Business

Response:

I am sorry for any misunderstanding.

This order is for a FreedomPop 4G USB Modem and not a keyboard.

Review: November **, 2013 I ordered 1/4 Diamond Studs and one other item from 1saleaday they sent me an email with a tracking number on 12/*/13. The items was actually shipped on 11/**/13 but only one item was in box. Not the diamond studs. I have sent email after email they refuse to respond.All I'm asking is that they send the product I ordered or refund my PayPal account. This company needs to be accountable to it's customers.They have turned their phones have been turned off and customers have no way of contacting this company.Desired Settlement: Send Me the product or a refund!!

Business

Response:

The order was shipped in two shipments. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased headphones from this company on October [redacted] and have contacted them multiple times. First time I complained about late delivery they said they were going to cancel my order. I told them I did not want them to cancel my order. I still wanted the headphones and wanted a status update. I was contacted on November [redacted] saying my item would ship out within a week. Then on November [redacted] I was given a tracking number from UPS but when I have tried looking up the tracking number and still today on December [redacted] (a month and a half after purchasing) the website says a shipping label has been created but the item has not arrived at UPS. I e-mailed the company again on December [redacted] letting them know that I would be contacting you all to file a complaint and I never received a response. Also, all of this has been through e-mail communication. I have asked them for a phone number to speak with a live person about the issue but was never provided one. I tried looking for a customer service phone number but they handle all of their issues through e-mailDesired Settlement: I really want the headphones and a discount for the trouble this has caused me. These headphones were meant to be a gift and it's very embarrassing having to tell the person after a month and a half that their gift still has not been delivered.

Consumer

Response:

The business finally sent me the headphones I was waiting for in reference to complaint ID [redacted]. I was very unpleased with the customer service I received but am just happy to finally have the headphones that were meant as a gift at the end of OCTOBER. I will definitely not be dealing with this company again.

Sincerely,

Review: I ordered an item from them on the [redacted] of november I was told it would ship within one to two weeks here I am and it still says processing on the account. Even thought they already took the money for the item.Desired Settlement: I would just like my stuff that I ordered I do not want a refund!

Business

Response:

Your order has been received and is being processed. Unfortunately, we have encountered a slight delay with this shipment. We are doing all that we can to expedite its shipment. Rest assured your order will be shipped and an email with the tracking number will be sent. We expect to have these shipped by end of the week.

Review: I ordered a computer in february 2013, nearly two years ago. Since receiving it, it has never worked properly. I have emails with this company from over a year ago. Most recently, I decided to get a new computer and give this piece of crap to a family member. When trying to set it up, the computer says it needs the "windows key password" to access setting up the device. We called the manufacturer ASUS (1saleaday wouldn't do anything except pass the responsibility) and they could not help us. They needed to know who the computer was registered to, which should have been ME, but he said that was not the name in which the computer was register to. I was the only owner of the computer since ordering it from 1saleaday.com and since it was refurbished, someone else obviously owned it before getting to me. Since I have no idea what happened to this computer before I owned it, I turned to the company I purchased it from. They have not helped even a little and keep telling me the computer is not under warranty. What I keep trying to explain to them is that it is not a warranty issue, it is an issue that only they can help fix because it happened before I ever even owned the computer. They have now just stopped replying all together and I don't know what else to do. The computer was $300, so I feel like I could have just thrown it out the window. Please help.Desired Settlement: refund or repair. I have requested help to fix the issue, but I was either ignored or told it was out of warranty.

Review: Have sent numerous emails to 1Sale.com (formerly 1saleaday.com) at [redacted] requesting refund or exchange but have not received a RMA to send the Dead On Arrival Asus 15.6 Note back. Asus 15.6 Ultra-Thin Notebook Model U56E-BBL6 (order #[redacted]) was ordered on July *, 2014 for $423.99 (included tax). The amount was paid in full through [redacted]. The laptop was delivered on July *, 2014. The laptop did not power on right out of the box (Dead On Arrival). Numerous emails have been sent to 1sale.com (formerly 1Saleaday.com) at [redacted] since July *, 2014 requesting RMA to send the laptop back but have not received any responses.Desired Settlement: Seeking a refund from 1Sale.com (formerly 1Saleaday.com) to buy a different Laptop. I need a RMA to send the Asus 15.6 Ultra-Thin Notebook Model U56E-BBL6 (order #[redacted]) back.

Review: I purchased [redacted] UrBeats ear buds for $39.99 from 1saleaday.com on November *, 2013. The company never shipped the items, but took money out of my account immediately. Since they did not ship the items, I obviously never received them. I spoke with [redacted]- a representative from the company who apologized and said she would refund my money, which she did (On December **, 2013). As I was looking through my Paypal account, I noticed that 1saleaday.com went back into my Paypal account and withdrew the $39.99 that was already refunded, claiming they were "reclaiming funds that were refunded in error". This refund was not an error as I have email proof that I was able to get a refund, directly from the company. I did not authorize this transaction and this is illegal to take money out of my account that was not authorized. I am beside myself that a company could use this type of business practice (withdrawing funds immediately before shipment, never shipping items, refunding the money since they never shipped items and then re-withdrawing money illegally from customers).Desired Settlement: I want my money back immediately.

Business

Response:

There was a glitch in our system that accidentally refunded the customers.

The customer has since received the order with tracking number [redacted].

Review: They advertised the product online and is not available. I've bought this product online over 30 days now, and still NOT available. As of today 7-**-2013 I received e-mail from stating the product still NOT avail.Desired Settlement: 1. Have their business taken down! 2. DO NOT advertise any item that's NO available.

Review: I've ordered several items from 1saleaday.com (now 1sale.com.) I really like the deals, but the customer service and shipping are far less than acceptable. Here are a couple of my orders:

Order #[redacted]... Sheets... expected delivery 10 days... arrived in 21 days (Also sent to the wrong address, so luckily UPS figured it out and got it to us a couple days later yet.)

Order #[redacted]... TV mount... expected delivery 10 days... arrived in 35 days

Order #[redacted]... camera... expected delivery 10 days... arrived in 21 days

Order #[redacted]... DVD players... expected delivery 10 days... still waiting after 28 days... says "awaiting delivery"

Most recently, I e-mailed 1sale.com three times before I finally got a reply regarding my order of DVD players that I am still waiting for. The reply from the representative [redacted] did not answer my question and did not give me any sort of estimate of when my order will arrive. According to my account on the website, it is still "awaiting delivery" although I don't know what that means.

They charged my credit card for the items right away, but products take a long time to arrive, if they do.Desired Settlement: I would like my order delivered ASAP!!! We were planning to use them for a trip at the beginning of January, but now it's long past that. I would also like a credit or partial refund for the extended wait time.

Business

Response:

The customer has since received the order.

Review: I placed an order online with 1saleaday.com on november **,2013, I purchased a curtis klu tablet, purchase price of $44.99. I waited about a week and a half and then decided to contact as I had heard nothing about shipping or when I would recieve product. on the website date of purchase under item it showed 3-5 business days for shipping, which is why I ordered this item, I purchased this as a gift for christmas and I ordered it because of the shipping, I figured I would recieve the product way before christmas. it is now december [redacted] and still have yet to get any shipping details or recieve what I ordered. I have tried to call contact number, it says sorry we are closed for customer service due to holidays, which has said the same thing when I call for about two weeks now. it says the only contact is through email. so I have done that, back and forth a few times, with responses from them, the one response said please allow an additional 3-5 days for processing and shipping, so I then messaged back asking will I recieve this before christmas, I then was messaged again saying I had to wait another 1-2 weeks for shipping. so I responded for the third time stating there is no way on the website to cancel order, there is no way to contact on the telephone since they have no customer service and I had said I would like to cancel my order. since then have yet to be contacted back, nothing on shipping or about me wanting to cancel the order and be refunded. I am extremely upset as I ordered this gift for my child, I need to have either my money returned to me immediately so that I can purchase a different one or I need to recieve the product this week, by the [redacted] at the latest!! I feel this is very unprofessional, I paid for the product the second I completed check out, I feel I have been given the run around or scammed as I keep getting told to keep waiting and then just nothing.Desired Settlement: I either want my money returned to me immediately or I want the product shipped to me and need to recieve it within the next few business days!

Business

Response:

The customer was notified of the delay in shipment and has since received the goods with UPS tracking number [redacted]

Review: On June [redacted] I ordered a ten piece landscaping solar light sight advertised as worth over $100. It stated item would be shipped in 3-9 business days. Two weeks later I get an email saying they are having a problem and item will now ship in 3-6 weeks. I sent back a message saying I wanted to cancel the order. They responded saying the order has already been prepared for shipment and cannot be cancelled. I kept sending them messages asking why I had not received my item. On the [redacted] week they said it has been shipped and I would receive a tracking number by the end of that week. After 8 weeks I disputed the charge with [redacted] as I still had not received anything. Suddenly 2 days later I receive this package left on my door by the mailman. Imagine my surprise when I open it and find a set of landscape solar lights that I could purchase at [redacted] for 97 cents each. I believe they sent me whatever they could find in their warehouse to avoid the charge back from [redacted]. I sent them a message saying I wanted a return shipping label and a total refund as what they sent was certainly not what I ordered. No response from them, but this is what I am beginning to expect from them.Desired Settlement: I want my money back and a prepaid shipping label to return the merchandise they sent me.

Consumer

Response:

At this time, I have been contacted directly by 1SaleADay LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

After numerous emails and a refund from my credit card company they finally said they would send me a return shipping label so that I could return the item to them. They said I would receive it in 1-4 days. That was over two weeks ago and despite several email messages saying I still have not received it still no shipping label or response to my last messages. At this point my credit card company reviewed the circumstances and issued me a refund so I if they want their merchandise back then they need to send a shipping label because I am not paying to return the item. The cost of the postage exceeds the value of what they sent to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding 1SaleADay LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

After I notified them that my credit card company had reviewed the circumstances and issued me a refund they suddenly decided to respond to my numerous requests for a return shipping label. I seriously believe they would have continued to ignore my requests if I didn't receive the credit from my credit card company. They are horrible to do business with!

Sincerely,

Review: On 11/**/2013 my order arrived via USPS with an EMPTY BLACK BOX enclosed! The 2 Ct Blue Topaz earrings I ordered were NOT inside the jewelry box or any of the packaging from 1saleaday.com. The order was redirected from UPS.A complaint was filed via Paypal and directly by me to 1saleaday.com. Paypal promptly notified 1saleaday.com. The company subsequently sent the following email on 12/**/2013: I am sorry for the inconvenience experienced with this order.Your refund has processed through your original payment method.Please let me know if there is anything else I may assist you with.Sincerely,[redacted].comCustomer Service DepartmentAs of 1/**/2014 no refund has been received and, after numerous email requests a credit for $14.99 still has not been received. After numerous several more emails to customer service no further contact with me regarding this issue has been received from 1sale.com other than an automated email received response("...Thank you for contacting [redacted].com.This auto-response, confirms the receipt of your e-mail which will be answered as soon as possible.")I have subsequently read numerous online complaints about this company...all similar to my problem.The CEO is [redacted]. I have found numerous home listings for him. One such as: ###-###-#### at [redacted]. Offices are [redacted]Desired Settlement: $14.99 credited back to my credit card ASAP as originally used to purchase product via PayPal.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased two pair of [redacted] upbeats on November the [redacted], 2013 and I waited the normal processing time of two weeks and after it got to three weeks and I still haven't received anything I attempted to contact them with no response. About 4 weeks pass and I contact them about the 3rd time and I get a response saying in should be shipped out soon. I then one day check my account and it says order was cancelled I then attempted to contact them but they only have a email no telephone number. So they cancel order then order it again and give me a tracking number. I get a email a couple days later saying that they are updating system so my order got refunded then recharged. The tracking huber they have given me has not worked and has said it is unavailable since they gave it to me. It is not December [redacted], 2013 and I have to products, or a working tacking number and they will not reply to my emails. So they have had my money since November [redacted] and I have not received anything or been updated.Desired Settlement: I want my products that I ordered if not a refund

Business

Response:

The customer has since received the order with tracking number [redacted].

Review: I have placed an order for my son 2 weeks before Christmas and never received the product. First they e-mailed me right before Christmas and said they were experiencing issues with their delivery system. I contacted them again by e-mail and they stated they are looking into my issue with nothing. I contacted them again by e-mail and they said the same thing we will get back with you. It is now January [redacted]and not only did not receive my product that they already charged me for I am getting some kind of runaround and I am getting frustrated. Please help me.Desired Settlement: Full refund for purchase

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received the Lenovo Thinkpad E420S-4401 I purchased for my daughter’s birthday, however, it arrived with severe problems. First, the battery is either connected incorrectly or is defective, as the battery will not charge and the computer will not run on battery power. In addition, the eject button on the dvd ROM drive does not function. On 10-**-2013 I called the warranty service provider, (Metropc), (###-###-####) as instructed by the documentation that accompanied the computer. At that time, I spoke with a [redacted] rep named [redacted], who told me a new battery would be sent to me and provided me with an web link to the instructions for replacement of the battery which I spent a good deal of time studying, as battery replacement for this PC is not a simple task. As of 11-**-2013, I had not received the replacement battery, so I called [redacted] back to find out what was causing the delay. She now told me battery replacement needed to be done at the factory and apologized for giving me incorrect information the first time we spoke and not following up with me since then. She told me I would have to return the PC to 1SALE to be replaced. At this time, I am quite frustrated, because my numerous calls and e-mails to 1sale have not been returned or followed up on in any way and MetroPC says a DOA unit must be addressed by 1sale, not them.Desired Settlement: I have indicate I would like to return the PC for a refund, but I would be agreeable to having the PC repaired or replaced with a fully functional unit.

Business

Response:

Our support team has since responded o the customer's communication.

Customer should follow up with them stating the merchandise was DOA, requesting a RMA.