1SaleADay

Review: I bought a product but seller. Seller charged my credit card but did not ship out product. I emailed customer service and they don't reply.

Business

Response:

As stated at the time of sale 'Shipping Estimate: 1-2 Weeks'. The order has been received and is being processed. Unfortunately, we have encountered a slight delay with this shipment. We are doing all that we can to expedite its shipment. Rest assured the order will be shipped and an email with the tracking number will be sent to the customer.

Review: I purchased a single diamond ring from the website that was stated as being certified as a 1.5 carat diamond with a grade of SI1. Not only is the diamond not even close to the promised grade, it is barely a I3, which is the worse possible grade a set diamond can be given, the diamond isnt even 1.5 carats, it is 1.25 carats. The gross misrepresentation of this item is completely unethical and in no way should I have to keep this item because their limited return policy didnt allow me to get out and have an expert look at the diamond.Desired Settlement: I would like a FULL refund and I will be done with this deal, and company, for good.

Consumer

Response:

At this time, I have not been contacted by 1SaleADay LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I bought 7" Digital2 Tablet (D2 Pad - Black ) four of them for my students as a gift for their performance at my class by 05/**/2014. This product priced at $49.99 with $20.00 rebate. I only receive $20 debit card after I ask them why I did not receive the rebate on time. I was expecting check for $80 instead I got $20 debit card. Because, each tablet in my mind must receive $20. I printed their rebate form, I mail four letters as per the rebate form separately with individual bar code from the product. I bought all in one invoice, and the web site did not inform me that I should buy one at a time to get the rebate. The web site also did not inform that I will not be reimbursed for the 4.

At first I did not notice the rebate form link. The web page did not ask me to read the rebate form for the rules and regulation of the purchase either. In the rebate form it says limit one rebate per address. This is totally hidden in the form. In my mind, I thought the form is to claim the rebate not for the rules and regulation. Normally, the rules and regulations are visible in the purchasing web page, so that we can make a better decision buying a product. In this case the seller purposely hide it.

I contacted them several time to get my rebate back and I explained my situation clearly. But they refuse to reimburse my rebate money.Desired Settlement: I strongly believe I deserve the balance rebate value amount of $60 in check.

I also request Revdex.com to recommend 1 Sale a Day to suggest that they must display the terms and conditions on the main page not at the attached rebate form, which irrelevant to the purchase but to claim the rebate. I am not sure about others, but I did not think to open to rebate form to read the rebate catch.

Consumer

Response:

At this time, I have not been contacted by 1SaleADay LLC regarding complaint ID [redacted]. After I made complaint to Revdex.com, they never contacted me at all neither by phone not by email.Sincerely,[redacted]

Review: I bought an INVICTA watch thought this company. the watch stopped working properly after 2-3 weeks. I thought it was the battery So I went to a watchman and replaced it with the best battery he had (3 years warranty). unfortunately this didn't work and the watch again stopped working after 2-3 weeks.

I went and replaced the battery. the problem remains.

Contacted them via phone and email. promised me this will be taking care of...but nothing happened.

attached are the emails chain communicated in the past few months:

Dear [redacted]

We would like to assist you the best and most efficient way possible.

Could you please provide the reason of your email as well as your order number?

Thank you for your patience.

1Sale.com

Customer Service Department

Please complete this short survey to let us know how we are doing:

The email below was sent to us on 2/**/2014 at 12:10:55 PM:

Hi,

I like to follow up on ticket #[redacted] Filed By [redacted] on 02/**.2014

I was told this will take 24-48 hours and as of yet I have not heard anything back from you....

Please contact me via email/phone

###-###-####

Thanks [redacted] Thank you for contacting 1Sale.com

This auto-response, confirms the receipt of your e-mail which will be answered as soon as possible.

Our normal business hours are: Mon-Fri - 9:30am - 5:30pm EST.

Our response time varies between 1 to 3 business days depending on the volume of e-mails. We appreciate your patience and understanding.

If you require immediate assistance, we suggest looking through our FAQ which can prove quite helpful.

Sincerely,

1Sale.com

Customer Service Department

Dear [redacted]

Our claims process takes approximately 5-7 business days from the date your claim is received into our retention department.

Unfortunately your claim has not been completed and is still under investigation.

We will notify you immediately as we come to a resolution .

We will issue a full refund, back to the form of payment used at the time the order was placed.

I apologize for the inconvenience and thank you for your patience.

Sincerely, [redacted] 1Sale.com

Customer Service Department

Please complete this short survey to let us know how we are doing:

The email below was sent to us on 2/**/2014 at 5:16:02 PM:

This was all in my prior email and was already communicated with your customer service...

Please read attached...Thanks

The email below was sent to us on 2/**/2014 at 12:10:55 PM:

Hi,

I like to follow up on ticket #[redacted] Filed By [redacted] on 02/**.2014

I was told this will take 24-48 hours and as of yet I have not heard anything back from you....

Please contact me via email/phone

###-###-####

Thanks [redacted] ---------------------------------------

Ticket #[redacted] Filed By [redacted] on 02/**/2014 It is been already 14 business days

---------------------------------------

Still Waiting for a response!

It is now 17 days with no resolution to the broken watch!!

Ticket #[redacted] Filed By [redacted] on 02/**/2014Desired Settlement: Any form of refund will do.

Business

Response:

Please provide the order number in question.

It should be a 9 digit number beginning with 10.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

they are just asking for the order number.

I gave it to them several times before.

here it is again along with a copy of the order.

[Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am sorry for any misunderstanding but that is not a 1 sale a day order number.

Our order numbers do not have letters, they are all numbers.

Please verify where the purchase was made.

Consumer

Response:

At this time, I have not been contacted by 1SaleADay LLC regarding complaint ID [redacted].

Sincerely,

Review: On April **, I placed order #[redacted] and the web page stated 5 to 7 business days for shipping. I waited several days and then contacted the company when no shipping information was provided. I was then told that shipping was changed to 7 to 10 business days. I waited the 10 business days and made contact again and was told there was no information as to when this order would ship. I have, repeatedly, asked (via email as there is no assistance available by phone and their FaceBook page will not allow users to post comments other than praise) for the order to be cancelled and my money ($399.99) be refunded. The initial responses I received said that cancellation was not possible, they had no shipping information, and I could refuse the package when it arrived and it would be returned to them and a refund would be issued. Now, they will not respond to any of my emails and still have not provided shipping information, yet they are still holding my money. Why not just cancel and refund as this is what I have requested, on several occasions? Additionally, I do not want to wait for shipping and then refuse the package without tracking information, as I have had a previous transaction with this company where I returned an item and they claimed they never received it and refused to issue a refund until I provided tracking information.Desired Settlement: I want [redacted] (previously [redacted]) to cancel my order and issue a refund ASAP. I have requested this of the company, numerous times, but they will not comply.

Business

Response:

A message has been sent to our shipping department to place a stopshipment on your order. Upon confirmation that they have succeeded in doing so, a full refund will be issued. In the event the order is shipped, please refuse its delivery and a refund will be issued upon its return to our warehouse.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory if it actually happens. The customer service department has been telling me the same thing for weeks now and nothing has happened. No cancellation. No ship date. No refund. They have been holding my money since April **and I have, repeatedly, asked for a cancellation and refund. I do not want the order to ship and then I refuse delivery. They "lost" a previous return of mine. I want the order cancelled and refunded, immediately.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company keeps emailing and saying they have "escalated" the case, yet, they still have my $399 dollars and I still have no product and they can't even tell me when the order will ship.

I have, repeatedly, requested that the order be cancelled and refunded and all I get is emails saying they will "escalate". This has been going on for weeks.

I do not want this case closed until my money has actually been refunded, which, as of today, they still have my money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The order was canceled and the customer refunded.

Review: I bought a ring on 11/** and after waiting over a month the box came on 12/**. and I say box because that's all that came, a box with padding inside and NO RING. I immediately emailed there customer support which is the only way to reach them and there has been no response.Desired Settlement: I want my money back

Business

Response:

As there is a dispute opened on the charge, we will follow up with the customer through it.

Review: There were several problems with my purchase from 1sale. I ordered a necklace for my girlfriend at the end of November, and after several attempts to find out the status or really any form of information, I received a generic email stating my product would be sent in 3-5 business days. This was not the case. Several more emails later, I requested a refund, as I wanted to use that money to get a different Christmas gift. The following day, [redacted] shipped the item, and did not contact me again despite many more emails. I received the item damaged, attempted to get a refund from [redacted] and they [redacted] "proved it was shipped" and I never got a refund. I have STILL not heard from 1sale months later.Desired Settlement: I want a refund, I am extremely unpleased by the poor customer service, poor shipping, poor communication and the poor representation of the product.

Business

Response:

The Customer was issued a full refund.

Review: This issue started back in December. My husband made a purchase through this online site back on December **, 2013. Our account was billed that same day, but after 3 weeks of waiting we hadn't received what he ordered, nor did we hear from anyone at the company. On January **, 2014 I sent the first of many emails asking where the item was. They have an auto-repsonse email that says it takes 3-5 days to hear back from them. After waiting the obligatory 3 days from my first email, I sent another email and received the same auto message on January **. Finally, on January **I rec'd an email back from them stating they were experiencing a delay in shipping and to allow an additional 3-5 days to PROCESS the order. I sent an email back immediately telling them I wanted to cancel the order all together, and wanted my account credited, and again, rec'd the standard email response. Finally on January **, I rec'd an email that they had cancelled the order and to allow 5-7 business days for the credit to appear on my account. It has been 10 business days since that email was sent and I still have NOT rec'd my credit. It's only $20 but I want my money back! This is the worst customer service I have ever rec'd. There is no phone number to talk to a live human and the emails get you no where. Can you please help me with this??Desired Settlement: I want my money back! After all the time wasted on this, I feel I should get more than the $20.00 they owe me but will settle for just my $20.00

Business

Response:

The order has been canceled and a refund posted to the customer's account. It may take 2-3 business days to appear.

Review: I ordered 4 First Aid Kits from 1saleaday.com. I only received delivery of one unit. I have contacted them multiple times through email (which is the only way to contact them) and I can not even get a response. I also went to their Facebook Page and posted multiple messages with no response. I have already been billed for all 4 units so I either need a refund on the 3 or for these 3 units to actually be delivered.Desired Settlement: Refund me or deliver the 3 non-delivered units.

Business

Response:

A claim has been opened on the package. We are awaiting its result. Once finalized we can then reship or refund.

Review: I bought the item below 07/**/13 and never received it despite the created tracking # [redacted]. It never shipped but the business after several contacts refuse to refund my money or ship the product.

Shipped

Ordered on: 07-**-2013

Order Number:

Order Total:

$14.99

Contact Support

N[redacted]

Fine Life Round Tranquility Water Fountain

Qty: 1

Track PackageDesired Settlement: Since they failed to deliver the product and have no intention to do so, I need my money back as soon as possible.

Business

Response:

The package appears to be lost in transit. A full refund has been issued.

Review: Dear sirs,

I ordered an item from 1daysale last Friday. 1daysale is primarily an online site and as such I ordered and paid through paypal. When ordering I had not noted that my address had been listed incorrectly when I clicked the processing button but noticed immediately afterwards. This is when I realized that 1daysale has not way of contacting customer service except via email. Of course I immediately sent an email telling them a corrected address and providing my phone number for any questions. I should have suspected problems when I saw that the web site says customer service will get back within 3 days. Well it has now been 9 days and I finally got the following response....

Dear [redacted],

I am sorry that your order has shipped to the incorrect address. The package was shipped to the address provided and I recommend trying to retrieve it from that location.

If the package is returned to us, we will gladly issue a full refund.

Thank you and sorry for the inconvenience.

Sincerely,

Customer Service Department

During the course of this event I have been copying you on email exchanges (some not all) as I suspected that there would not be an agreeable outcome. Specifically I got a response from Anthony Ali on 11/**/2013 which read the following -

Thank you for your inquiry, it is greatly appreciated. I apologize for the delay. If you have not already and would like to formally file a complaint, please visit our website at: [redacted]. You will then be directed to the Revdex.com in New York. Then proceed to file a complaint by clicking on "File a complaint". This process generally takes around 5 to 10 minutes to complete.

If you need to reply, please do so at: [redacted].

Anything that you can do to help would be appreciated....Desired Settlement: I would either like to get the item I ordered or a full refund. I have attached below the email I sent immediately after ordering and I do not believe their ignorance of my email should have me be responsible for their failure.....

The email below was sent to us on 11/**/2013 at 11:30:35 PM:

[redacted] sent us a message

Status Inquiry For Order #[redacted]

Dear sirs,I mistakenly order this item to an incorrect address and I believe that you have my address listed incorrectly as well in your database. The address shown is my old address at [redacted]. The correct address is -[redacted] I can be contacted by cell at ###-###-#### if there are any questions.

Can you please ship my order to the correct address as listed.Thank you,

Business

Response:

Once an order is processed, we are unable to make changes to it.

Review: I ordered a TV and it was shipped improperly, many pieces not being wrapped so the TV arrived with intensive damage. When trying to contact the agency, they had no phone number on their website, just a web form. I googled other numbers leaving a voicemail in addition to using the webform and wasn't replied to for another 6 days through email. Every time I reply to an email, it's another issue, "please send pictures", "send the pictures again", "have you received anything yet?" with 4-5 days in between responses. It has been over 3 weeks and I still have not received a return label, a refund or any other time of resolution to this problem. Now when I call, there's only a recording that says "no one is available".Desired Settlement: I would like them to send my return label immediately so that I can receive my refund and purchase a television elsewhere. ASAP

Business

Response:

Arrangement with UPS will be made to have the merchandise picked up. Please have the TV ready, in its original packaging, ready for pickup.

Review: I ordered a tablet for my daughter for Xmas on 11/**/2013. My credit card was charged for the full purchase price of $59.99. I checked the website on 11/**/2013 and noted that the items status still showed "processing". I wrote 1saleaday customer support asking why the item was still processing and they replied that the item would take 1-2 weeks to process as advertised. On 12/**/2013 the item was still showing a status of "processing" so I wrote another letter asking as to the status of the tablet. To date, I have not received a response. As of today (12/**/2013) I have not been contacted by 1saleaday and the item still shows "processing". The item has been "processing" now for approximately 35 days. I would like my order to be to be cancelled and my credit card refunded the $59.99 as it appears this item will not be shipped anytime in the near future.

I appreciate any help you can provide. Additionally I have attached the correspondence below for your records.

Best Regards,

Cell: ###-###-####

Hello,

We ordered this tablet back on 11/**and we see that it has not processed or shipped. Could you look into this and please advise the status?

Thanks and Regards,

From: [redacted]

To: [redacted]

Date: Thu, **Dec 2013 22:29:54 +0000

Subject: Support Request for Order #[redacted] [#**]

Dear Valued Customer,

Thank you for your purchase.

The processing time for this item was advertised as 1-2 weeks.

We will email you the tracking number once the order is ready to leave the warehouse.

Should you have additional questions, please don't hesitate to contact us.

Thank you for your patience, and have a wonderful day!

Sincerely,

Christian

1Sale.com

Customer Service Department

Please complete this short survey to let us know how we are doing: [redacted]

The email below was sent to us on 11/**/2013 at 8:48:20 PM:

Hello,

Thank you for yours below, however, as of this morning (12/**) the item still shows it's status as "processing". It has been a month now that it is showing this status. Can you look into this please?

Best Regards,

[redacted]Desired Settlement: Please have 1saleaday refund my credit card and cancel the order.

Business

Response:

A refund was posted to your account. Please allow 2-4 business days for it to appear on your statement.

Review: I purchased a product 3 weeks ago and it has never shown up. The business was very fast to charge the item to my credit card but never delivered the item. Contact has been made with no information supplied by the seller as to where my product is yet they refuse to issue the refund.Desired Settlement: Refund my money

Business

Response:

I am sorry for the delay in receiving your order. As stated at the time of sale 'Please allow 10-14 business days for your order to ship'.

Review: I have several issues to resolve;

1) On November *, 2013, I made a purchase from "1sale.com," previously "1saleaday.com". It was advertised with an estimated shipment of 1 - 2 weeks, the same as many if not all items on the website. I was charged immediately. After 3 weeks, I had recieved nothing from this business. No product, no shipping confirmation, no communication on any delay. On November **, 2013, I emailed their customer support inquiring about my purchase. The support page said that I would be contacted within 2 to 3 days. After no reply, I contacted them a few days later. On December [redacted], I filed a complaint with PayPal for failure to deliver product. On December [redacted] 2013, I received an email from 1Sale's customer service to my personal email informing me that my order had been shipped. They gave me a UPS tracking number. The same day, I also received correspondance via PayPal from another 1Sale representative that there had been an initial delay, but that they had received confirmation that my order had shipped and should be arriving soon. On Decemeber [redacted] and [redacted], 2013, I contacted 1Sale asking why my tracking number still had no data or record of shipment. On Decemeber [redacted], 2013, I was contacted by 1Sale informing me that there was a delay at their warehouse and that my item would be shipped soon. As of December [redacted], 2013, my purchased item has not shipped. There has been no further communication from 1Sale on why. The tracking number that they created on Decemeber [redacted], 2013, still has no information attached to it, and as far as I can tell, was never used.

2) During the last 6 weeks, on 2 additional occasions, 1Sale relisted the same items on their website as for sale, and sold more of this product to customers advertising an estimated shipping of 1 - 2 weeks. Now if a company has a known "delay" with a product that customers have been waiting over 6 weeks for, why continue to sell the same product advertising that it will be shipped in 1 to 2 weeks. This is misleading and false, and the company knows it. In fact, if their warehouses are so far behind that they are unable to keep up with demand and shipments, then 1Sale is knowingly providing false information to its customers by telling them that their products will ship in 1 to 2 weeks.

3) After studying the Revdex.com's complaints on 1Sale, I found that most complaints were resolved by default, rather than resolutions. Most plaintiffs became too wary too continue arguing and stopped communicating, unbeknownst to them that this would factor into 1Sale's grade as a positive resolved outcome.Desired Settlement: The outcomes I would like to see for myself, is the delivery of my purchased item. Also, an apology from management in a written letter for the incompetent customer service which blantantly lied to me on at least 2 occasions, as well as generating a tracking number in attempts to quiet my complaining without intending on immediate shipping.

The outcome that I would like to see 1Sale do for its customers is to firstly not generate UPS tracking numbers for products that are not shipping. I use UPS and know that it does not take days for a tracking number to become active. Once it is scanned, it enters the database. 1Sale currently produces tracking numbers to give the illusion that an order has been processed, and this is wrong and should be changed. Also, if the warehouses are 6 weeks behind, then customers have a right to know. This should be reflected by stating on the page that the estimated shipping time is 6 weeks, not a generic and untrue 1 to 2 weeks.

Business

Response:

We have encountered an unforeseeable delay with this shipment.

The customer has since received the order with tracking number [redacted]

Review: I ordered NOOK the first week of December for a Christmas present and received this response. (#[redacted]on 12/**/2013 is being processed). Delivery was supposed to be one to two weeks. When it did not arrive, I emailed them. I have since emailed four more times and have not gotten a response. I finally found a toll-free number which I have called twice. The message from the phone was that it was closed due to high call volume, most likely because SO many people are in the same boat as I! This is not the first time delivery has been unacceptably delayed, although I finally received the product. After this time, I will unsubscribe from them, but need this resolved first.Desired Settlement: Although I would accept a refund, I would prefer to get the product.

Business

Response:

The customer has since received the order with UPS tracking

[redacted].

Review: Ordered an item on 12/**/13 and now over 3 months later I have not received the item. Have emailed on many occasions and they just keep claiming that they will be shipping it shortly. They are a bunch of liars and thieves who essentially took the payment and then never shipped the item.Desired Settlement: I would like a refund and preferably have the computer shut down for intentional lying and very poor customer service.

Business

Response:

The customer was issued a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I would like to note that this only happened after several months of back and forth with the seller where they claimed the item would ship shortly only to be told later that it was out of stock so buyer beware.

Sincerely,

Review: I ordered an item (beats by dre earbuds) on 11/*, order status (order #[redacted]) stated processing until I contacted them asking when the item would be shipped, they never responded to my email but sent an automated message 3 days after contacting them stating my item has been shipped and the est delivery was 12/**. There was a tracking number in the email, that when you clicked the number took you to the ups website. When I checked the tracking throughout the week it kept saying tracking not available. 12/** I stil hadn't received the package so I contacted ups (as the shipping confirmation email says to do in regards to tracking the package) and ups said they had no record of the tracking number that 1sale provided me and to contact them. I called 1sale customer service 12/** and they were "closed for the holiday season" and suggested contacting them through email. I emailed customer service letting them know what was going on and received an automated message that said they would contact me in 1-3 business days regarding this matter and here I am day 3 and no response from the company as to where my package is (that I paid for MORE than a month and a half ago)!Desired Settlement: I want my package delivered before Christmas (as promised to begin with). If I dont receive it by Christmas I want a refund.

Review: on 10/**/13, I placed an order for beats by dre headphones order #[redacted]. By 11/**, I still didnt receive the item. so I sent several emails asking where this item was because I needed it by 12/* for a birthday present. I never received an an email response. so I found the phone number on my credit card statement and called them on 11/** and was given a case #[redacted] and was told I would be contacted within 24 hours. I never received a call nor an email so I called back on 11/**. I was told the item would ship that same week. I received an email stating it would be shipped on 11/** but also got an email stating I needed to pay an additional $3.50 for UPS. So I did and was promised I would get the item on 12/*. It is now 12/* and I still havent received it. I checked on the UPS website and it still hasnt been shipped.

I needed this by 12/* to give to my daughter for her birthday yesterday. I paid extra for this and I still havent received it. I want the item and I want the $3.50 refunded since I didnt receive it by the promised date.Desired Settlement: I still want the item and BUT I want the $3.50 refunded since I didnt receive it by the promised date. And I want the item shipped TODAY!!!!!!!!!! This is [redacted] poor business and I've had it up to my eyeballs with this shady company!!!!!!!!

Business

Response:

Your order has been received and is being processed. Unfortunately, we have encountered an unforeseeable delay with this shipment. We are doing all that we can to expedite its shipment. We have received confirmation that your order has since shipped with UPS tracking number

[redacted]. Please allow 2-4 business days for tracking to upload. Your patience and understanding is appreciated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received that same response on 11/**/13 and paid an additional $3.50 to have it delivered 1 day earlier. as of today 12/**/13, I still have not received it. I called UPS to check the tracking number and it says 1Sale hasn't released it for shipping. Why would they provide a tracking number and not release the item? I have sent 2 more emails advising to cancel this item and give me a refund. I just received an email today stating that I can NOT cancel at the point. This company is a fraud!!! I want a full refund NOW and my $3.50 credited. I have saved all the emails if you need to see them. Please feel free to contact UPS to verify that it still has NOT shipped.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by 1SaleADay LLC regarding complaint ID [redacted]. And now it's been more than 2 months since I've placed the order. I just want my money back!!!!

Sincerely,

Review: I ordered a pair of headphones for my daughter for Christmas on December **, 2013, The company was very quick to take my money out of my checking account and I have not heard from them since. I have emailed them over 20 times tried to contact them via telephone tried to contact them via Facebook and no one will respond to me to let me know where my product is or give me a reef refund on my money.Desired Settlement: I either want my money back or the product that I purchased.

Business

Response:

I am sorry for the delay in receiving your order. Unfortunately, we have encountered an unforseeable delay with this shipment. Our records show that your order has since been shipped with tracking number [redacted]via [redacted]