1SaleADay

Review: I placed an online order on Dec *, 2013 with 1sale.com. My order # is [redacted] in the amount of $118.96. I purchased 4 items: a BBC Life 4 disc set, Hisense Pulse, Columbia Silverthorne Gunmetal men's sunglasses and converse sunglasses. 2 items had a 1-2 week shipping time frame and 2 items had a 2-3 week shipping time frame. I attempted to contact customer service on Dec [redacted]to inquire about my order, which I had not received notification of shipping. Within 2 hours of sending the email, which I never received a reply for, I did receive a shipping confirmation notice for 3 of the items with a tracking number for UPS and an approximate delivery date of Dec [redacted]. The tracking # was active for a week or so and then became inactive, with the UPS site saying that there was no info for the tracking #. (Making assumptions I can deduct that the items were marked as shipped and then never left the warehouse) I have attempted to email customer service an additional 3 more times. I have received 1 reply, with a pat reply saying, "We understand that you were looking forward to receiving your item as advertised and we apologize for the inconvenience. At this time we are experiencing a minor delay in shipping. Please allow an additional 3 to 5 business days for your order to process and ship..."

I have also attempted to call their phone number and got a message saying that they are not accepting calls at this time due to the large influx of calls and shipping issues but feel free to contact them via email.

I have been a customer for several years and have not had this issue before to this degree.Desired Settlement: I would like this to be resolved by receiving the items I paid for express shipping at their expense. If this is not possible, I want a full refund. I would also like an explanation as to the nature of the problem on their end and for a permanent complaint to be on file with you, as I see that this has been an ever increasing problem with this company with no improvement or change from the company to correct the issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I received my items today and everything is included in the package as ordered.

Thank you for your assistance and for assuring an immediate response and resolution by the business.

Sincerely,

Review: I placed an order for Nikon D3200 DSLR Camera with Kit and a pack of 3 Zorrel Men's S/S Chambray Shirts on September [redacted] on their website 1saleaday.com, and money was deducted from my credit card on September [redacted]. I sent emails to them regarding the status of my order on Sep *, Sep **, Sep **, Sep **, Oct *, Oct *. I tried to call them 2 times also, on first call I waited for 45minutes and second time 1hour 30minutes, but nobody answered the call. On email response, initially they said your order is currently being processed and will be shipped in 10-14days. After 1month, I asked them to send my items or refund my money. But they don't say anything about order status, and said they will try to cancel my order and if they are successful in doing so, you will receive a confirmation email. And unfortunately they can not cancel all orders. If I do not receive an email saying that your order has been canceled, I can refuse the package for a full refund. But how can I refuse the package for full refund, if I don't receive it? It's been already 28business days(40days), but they didn't provided any information regarding the shipping of my order, nor refunding my money. This is against the business practice, as they are not honoring the business agreement, and providing the requested information back to customer.Desired Settlement: I want my money back, as I already waited for my order for 28working days(40days).

Business

Response:

The order has been canceled and the customer issued a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

And I will not never do the business again with 1SaleADay, as their customer care department is really pathetic (infact they have not mentioned the customer cr on their website), and don't respond back satisfactory to customer queries even for their order status.

I am thankful to Revdex.com for resolving this case and really appreciate their help.

Sincerely,

Review: I placed order [redacted] on 1/** for a Rose Gold Michael Kors Mini Blair Watch. On 2/** I received the item and it was the wrong item. It was gold in color, not rose gold. I contacted 1 Sale A day and it took them 2 days to respond to me. No big deal. They told me that I would have to ship the item back to get a refund. I then proceeded to email them telling them I do not want a refund but I want the item that I ordered. There has been no response since then. I've sent 4 emails telling them that I want the correct item and they expected me to ship this item back to them and I would have to pay for the return shipping even though they sent me the wrong item. This is unacceptableDesired Settlement: I want the item I ordered. The Rose gold watch. The receipt clearly states I ordered rose gold but they sent me gold. I will not pay to send this item back. I want the rose gold watch and a prepaid label that will allow me to ship this item back to them. There is no way I am eating $10+ to ship the item back to them because they made the mistake.

Business

Response:

A prepaid return shipping label will be issued and will be sent via an email from UPS. Please allow 2-4 business days for it to arrive. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This was sent to me 6 days ago, I still have not received the prepaid label as stated above. I was told I would get it in 2-4 business days and I have not. This is absolutely unacceptable. Horrible communication on behalf of the company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I apologize for the delay. I am looking into why this was not yet done and have pushed through the request once again. Please let me know if you have not received it within 48 hours. Thank you.

Review: I purchased online a set of Dr Dre Headphone for 49 dollars on December **, 2013. The funds were removed from my account on December **, 2013. I never received the headphones and was not able to track them since I did not receive a tracking number. I have sent 3 emails and inquiries and have not received any response back or my money back.Desired Settlement: I would like to receive the [redacted] Headphones or I would like to see my money deposited back into my account.

Business

Response:

A refund has been posted to your account and will take 1-3 business days to appear.

Review: I ordered and paid for a product on the [redacted]of November and by the [redacted]of December it had not been shipped and no info has been given to me. It was suppose to be a Christmas gift and I am not happy with this unacceptable service. So I messaged the company and complained and got an email saying they were updating their systems to speed up their shipping but until then shipping was backed up. It took almost a month after my order for them to say that. They knew about the issue and should of let people known of about what was going on instead of waiting for a complaint. Today January **, 2014 I finally received my item a full 42 days after the original order was placed. The email I got was shipping time would be 1-2 weeks and the item didn't ship until Dec [redacted], 2013 over a full month after the item was paid for and over twice the 1-2 weeks it had said in my confirmation emailDesired Settlement: I want a partial refund. The item cost $47.69 and so I want a refund of $23.

Business

Response:

I apologize for the delay. Unfortunately we have encountered an unforeseeable delay with its shipment.

We can issue a $5 credit for this delay or you may return the tablet for a full refund. Please advise.

Review: I order a set of Beats by Dr Dre headsets on 10/**/13. I was told my order would be shipped in 1-2weeks. Well I have not received my order & I have sent 13 emails and 1saleaday has not responded. Now. I'm requesting an refund and now they won't respond to the emails and the customer service number is a recording stating they are closed for the holidays. This a scam and something needs to be done about [redacted] business's 1SaleADay LLC. I want my money returned to me ASAP

My order number is [redacted]Desired Settlement: I want a full refund

Business

Response:

Your order has been received and is being processed. Unfortunately, we have encountered an unforeseeable delay with this shipment. We are doing all that we can to expedite its shipment. We have received confirmation that these have been sent for shipment with UPS tracking number [redacted]. Please allow 2-4 business days for tracking to upload. Your patience and understanding is appreciated.

Review: I have placed an order with this company, order number [redacted], on Nov. **, 2013. At this time my card was charged for this purchase. About 2 weeks after I ordered I emailed customer service to see when my order would be shipped, they did not respond. I emailed again after a few days and the response was, please allow 3-5 more days for items to be shipped. I then received an email on 12/**/13 that my order was shipped with a tracking number. I tried to track the package until 12/[redacted]/13 and all it said was not available. It said my package should arrive by 12/**/13. It did not and I emailed customer service again. The response was that it was shipped with the same tracking number. It is now 12/**/13 and I still can not track my package and customer service is no help!! There is no phone number to talk to an actual person and I just want the $120 worth of items that I paid for a month and a half ago!Desired Settlement: I want my order before Christmas!

Business

Response:

There was an unforeseeable delay with this shipment. The customer has since received the order with tracking number [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 2 nook HD plus from 1saleaday on October **, 2013. The website and email stated the item would be shipped within 1 to 2 weeks. I emailed the company after 2 weeks; however, I did not receive a response from them until 5 business days after I sent the email, which their website stated it take 2 to 3 business days to reply. I also sent a request on November ** requesting an update followed by November [redacted] requesting the order to be cancelled and refunded due to no response from them. The email I did receive stated it will take another 3 to 5 business days to ship the items which I received on November [redacted]. After 5 business days on November [redacted], the item is still showing in process and has not been shipped, I sent a request for my order to be cancelled and refunded as there was no status on my order. As of today, December [redacted], the item has yet to be shipped. Since it has been 3 business days since I last requested an update and over a month since I ordered the product, I am now filing a formal complaint as I have received no further communication from the company. The order number is [redacted].Desired Settlement: I am requesting a refund in the full amount of $239.98 to which my credit card was charged. I prefer if this gets refunded back to the credit card that I ordered the items on.

Business

Response:

Your order has been received and is being processed. Unfortunately, we have encountered an unforeseeable delay with this shipment. We are doing all that we can to expedite its shipment. We have received confirmation that these have been sent for shipment with UPS tracking number [redacted]. Please allow 2-4 business days for tracking to upload. Your patience and understanding is appreciated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have looked at the UPS tracking, # [redacted], and this item has not been shipped. The label was created on 12/*/2013 which was almost two weeks ago. According to the UPS website when entering the tracking number it states that "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." It appears the item has yet to be sent to UPS for delivery. I am requesting that this order is cancelled immediately. It has been a month and a half and this company has failed to send me my products. I do not want this order any more.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding 1SaleADay LLC has been resolved.

The item was shipped and received; however, I am still very disappointed in the way this business has handled the situation overall. I never did hear from the business at all.

Sincerely,

Review: This is the worst company in USA. They don't response to messages. I order on 12/**/13 and still have not received my product. I sent several massages many of them no response. A month ago I received e mail that I will get refund on my credit card but nothing yet. I can't believe they have been allowed to operate after all the complaints I have seen on line. The are ripping off people. I want my money back.Desired Settlement: Put these crooks in Jail.

Business

Response:

The customer has since been refunded.

Review: Took my money for payment for a laptop December 2013. Failed to deliver said laptop or refund money, fail to respond to communications in a timely manner. Company provides no contact option except email to which they do not respond in timely manner (first used their web email to attempt to address 1/**, still not resolved - got a formula like email today claiming the order was cancelled and money refunded, but no such refund has occurred).Desired Settlement: Refund my money with interest for time you've held it with no apparent intent to deliver said product and failed contract or provide product immediately. Got a email today FINALLY in response to multiple attempts to contact merchant that they cancelled my order and refunded my money but the money has NOT yet been refunded.

#[redacted]is order number

Business

Response:

Customer received a full refund

Review: The company is extremely slow in sending products. They advertise 7-10 days (mind you they do not specify business days). It has been almost two weeks now since I ordered an $80 router from them, and according to the website, it shows still "processing". Not even shipped. They immediately took the money out of my account as soon as I ordered but they aren't concerned at all in sending my product just as quickly. I sent an email to them three days ago with no response. No response when their phone is called. This is now the third time I've ordered an item from them that took an excessive amount of time to ship.Desired Settlement: If you're going to take my money so quickly, I expect shipping just as quickly. Ship my order and figure out a way to speed up future deliveries.

Business

Response:

As stated at the time of sale 'Please allow up to 10-14 business days for your order to ship.' Your order has been received and is being processed. Your order has since been shipped with UPS tracking number [redacted].

Review: I had ordered beats earphone on November *, 2013. The advertisement stated 1 to 2 weeks . On November ** I inquired about the shipping and wanted to know the tracking number. I got the automated reply but no answer so on November ** I send the email again and again I received automated reply. Finally on [redacted] I got a reply that they will process and ship the product by November **. On [redacted] I get another email stating please allow another * to 5 business days to process and ship the order. Mind you at this point I should have already received my product and this point they have not processed the order and send the product and they do not have any phone number posted on at the website the only way I can contact as we email. So I replied back on [redacted] please cancel the order and refund my money. At this point I was fed up with their service and my money was refunded. On December * I got another email that they apologize the is still not processed and they are working to rectify the issue and if I no longer wish to continue with order please let them know and they will attempt to cancel it. So I replied I had already asked you to cancel it on November ** please do not send me the product do not charge me I do not want your product anymore. Then on December * I get another email your earphones have been shipped. I emailed back to them that has been some misunderstanding I already canceled my order I do not want your product anymore. On December * they charged my credit card again. On [redacted] to send me the email they had reprocessed the order and recharge the accounts I should expect to see a credit card charge on my account. I replied back to them again that I had already canceled my order as requested them multiple times and said not to charge my card again I do not want their product. I got the product on December **.Desired Settlement: I do not want the product I'm happy to ship the product back to them just send me the return shipping and refund my money I did not like the service and I'm never ordering from them again

Business

Response:

Please return the merchandise and provide return tracking and we will authorize the refund through the dispute opened on the charge.

Thank you.

Review: below is the email I got when I wanted to return the item.the product looks nothing like in the pictureDear Valued Customer,Based on the information provided, we regretfully cannot accept this item with a full refund. Even though this order is outside of our returns policy, as a special courtesy we will be willing to take the item back with a 25% restocking fee.Details regarding our returns policy can be found at www.[redacted].com/faqs. Please let us know if you are willing to return the item under these conditions.We do apologize for this inconvenience.[redacted]Customer Service DepartmentPlease complete this short survey to let us know how we are doing:[redacted] email below was sent to us on 2/*/2014 at 2:22:28 PM:[redacted] sent us a messageStatus Inquiry For Order #[redacted] item is not as expected, I need to return this.please provide instructionsDesired Settlement: I need 100% refund

Business

Response:

I am sorry to hear that you have encountered an issue with your order. You may return the merchandise for a full refund. Please send your package to:

Review: Numerous company policies were not honored. An item should ship within 3 to 14 business days. I purchased a product on May *, 2013 it arrived on June **, 2013. Upon examination the item was found to be damaged. I contacted seller on June ** to advise of the problem. I sent the picture of the item so they knew what it was and didn't hear back. After numerous emails and a phone call that said the only way to contact customer service was through emails, I emailed again and was asked for another picture. Pictures were provided. On July **, I was asked if I wanted a $9 partial refund or it I wanted to return the item for a full refund. I responded that I would like a full refund and requested a RMA and shipping instructions. I have not heard from them since. This should have been a relatively painless process. It should have shipped within 14 days, then I had 21 days to report any issues. waited 44 days on my order and am now over 30 days waiting on them to correct the issue.Desired Settlement: I would like my money back and will be happy to return the merchandise, at their expense. I also want proof that I am getting my money back before I ship back the defective merchandise.

Business

Response:

Further to the customer's communication with our support team, a return shipping label was provided.

The merchandise was returned and a full refund issued to the customer.

Review: I had placed a couple orders through this website for 2 pairs of urbeat headphones. I then emailed weeks later since they did not ship in the time frame that was listed and cancelled this order. The representative assured me that it was cancelled. Well, somehow the ordered showed up at my house after I was told it was cancelled. I contacted customer service numerous times and finally someone sent me a RA# to ship items back and told me I would receive a full refund. The Items were shipped back and now no refund. I have emailed at least 4 if not more times and no one will contact me back. I did not want this order and was told it was cancelled. I now have no merchandise and No Refund. After researching this company online apparently I am not the first for them to rip off. I want a full refund back just as I was told. I have the emails supporting my story and have tracking number when package was delivered back to them. I am sick of being ignored!Desired Settlement: I want my refund as I was told. They said within 5-7 business days of received package! It has now been more 15 business days.

Business

Response:

A refund has been posted to the customers account and should appear within 24-48 hours.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 1 Sale A Day presented a deal for 16 Gillette Fusion ProGlide Power Cartridges for $39.99, which I purchased. What I received was 12 Gillette Fusion Manual Cartridges with 4 Gillette Fusion ProGlide Power Cartridges. These are completely different than the product that was purchased and that was advertised. As quoted on their [redacted], "39% Off 16-Count: Gillette Fusion ProGlide Power Cartridges "Desired Settlement: I demand a full refund, I had no intention on purchasing 12 Gillette Fusion Manual Cartridges and was scammed.

Consumer

Response:

At this time, I have not been contacted by 1SaleADay LLC regarding complaint ID [redacted].

Sincerely,

Review: I returned the item, as specified from Support at 1Sale. The item was returned to 1sale on February **, and signed for at the loading dock by [redacted]. They have yet to issue a refund for the item. I have contacted them twice and received the canned "it takes 5-7 business days to issue refund". The were reminded that it has been over 20 business days and still no refund was received.

At this point in time they have had the returned merchandise in their possession for over a month and they still my money. Clear, based on their Revdex.com rating, this is pretty common practice for this company.Desired Settlement: A refund so I never have to deal with this company again.

Business

Response:

Please provide the return tracking number so that we may look into this further.

Thank you.

Review: Ordered item and never received. Emails are unanswered and ups say they have not received package ([redacted]).Desired Settlement: refund or item

Business

Response:

The customer has since been informed that the product is not in stock and was issued a full refund.

Review: I purchased a nook hd+ ereader on september [redacted] I was not sent the tracking number until october [redacted] The Tracking is invalid UPS says they printed up tracking but they have never received the package it is now October [redacted] and the tracking is still invalid After Contacting their customer support several times and receiving no answer this seems to be my only recourse Order [redacted] Bntv600-16gb-thumb Barnes & Noble NOOK HD+ Tablet 16GB SHIPPED Track Package 1 $109.99 Need Support? Total: $109.99 Results for [redacted] Help Tracking information for this piece is unavailable at this time. Tracking may take 24-48 hours after your mail piece has shipped. Please check back at a later time for additional information. If tracking is unavailable after 3 days, please contact your shipper.Desired Settlement: After this amount of time with no item and no response I either would like an immediate refund of Proof that I will receive my product soon

Business

Response:

I am sorry for the delay in receiving your order. Unfortunately, we have encountered a slight delay with this shipment.

Review: Order #[redacted] Ordered 10/**, 3 items.

Received 2 of the items on November *. The tablet, the most expensive item has been listed as "partially shipped" since 11/* but I have yet to receive it.

I have placed a minimum of 4 emails over the past several weeks (as there is no Customer Service phone number) and outside of the auto-generated "We received your email and will respond within 2-3 business days" I have NOT received a response. On the emails too, it stated that timing was critical as this was a present for an event that is to occur this weekend. There is not a phone number to contact them by. There is not a live chat option to contact them by.

Today I sent an additional email stating to cancel the remainder of my order as I will not do business with a company that does not return customer communications.Desired Settlement: Cancel the order, refund my money.

((Thank you very much Revdex.com!!))

Business

Response:

Order was cancelled and customer issued a refund.

Consumer

Response:

1Sale.com sent a refund and cancelled the order. They did not, however, speak as to why this occurred, why the message of "Partially Shipped" appeared next to the item for almost 30 days, or send any sort of apology or other form of communication. I will not purchase from them again. Thank you for your time and attention to this.