1SaleADay

Review: I recently ordered two items from this company, a Cuisinart Bread Machine and a Roku 4. The bread machine was delivered in defective condition. I have tried for two weeks to contact this business and have had no response. Their 800 number is not responding either. I simply want to return the defective item and receive credit to my account for both items. I never did receive the Roku.Desired Settlement: I want to return the item received and have a full credit for both items to my credit card account.

Business

Response:

Further to the customer's communication with our support team, the unit was advertised as is and was advised to contact the manufacturer for further assistance.

We will attempt a stopshipment on the Roku yet cannot guarantee that we will be successful in doing so. In the event it is shipped, the customer may refuse its delivery and a refund will be issued upon its return.

Review: The quality of the earrings is not as advertised. They look nothing like the advertised image, which shows clear brilliant earrings, the earrings I received are salt and peppered throughout and horrible clarity. I brought them to a jeweler and he told me they should actually be considered industrial grade diamonds and are nowhere near I2, and I have attached a screenshot of the original listing, and there is a logo directly underneath the “ADD TO CART” that states "It's not shopping its victory satisfaction guaranteed", and I am very far from satisfied with this purchase.Desired Settlement: I have sent multiple requests to the business for a return merchandise authorization so I may send the earrings back for a full credit and received a generic response asking what the defect was, upon responding to the e-mail I have not received the requested return authorization instructions.

Business

Response:

Our records show that you have been issued a RMA, please return the merchandise as instructed and you will receive a refund once it is received and processed by our returns department.

Review: I ordered a 1 Ct Diamond Bridal Set order number [redacted] on 07/**/13 received my ordered package today and I must say im really dissapointed and dissatisfied with the product. The image of the item online is vastly infalated and doesn't portray an accurate depiction of the item I recieved, I immediately was trying to return the item and noticed that company didnt want to accpect the item. I have invested a great deal on this item and I want to be at least satisfied with my spending.Desired Settlement: I would like to have the item return and my money refunded

Business

Response:

I am sorry to hear that you have encountered an issue with your order. As per our return policy, we accept all defective merchandise within 21 days. Please continue communication with our support team as they will assist you in resolving this matter.

Thank you.

Review: Today is the [redacted]business day since a claim was opened for a refund on a missing order and I still do not show any refund in my account. As a recap, on Dec [redacted], I ordered 2 sets of diamond earrings (order #[redacted]from 1sale.com, formerly 1saleaday.com) that were specified at a certain size and clarity. On January [redacted]I received a partial order (1 set) though this set was not as advertised as one diamond was visibly yellow and the other was visibly white making them impossible to wear as a match, and not as advertised. The other half of this order was not in the package though the packing slip reflected 2 sets should have been in that shipment. Upon notification to 1sale I was told to wait an additional 10 days as the items could come in multiple packages. The response never addressed the sub-par partial merchandise received it only addressed the missing order. After waiting the allotted time I contacted 1 sale again and a claim for a refund was opened on January 15thDesired Settlement: Fully refund for undelivered merchandise and misrepresented merchandise.

Business

Response:

Customer was issued a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted] has had my money for an order that I have not received and have not gotten back to me after many emails to there customer service. This is an ongoing problem with this site. If you [redacted] this company, you will see all the complaints about there business practices. This is my email I sent today. WHERE IS MY .

Order #: [redacted] that was ordered and PAID FOR on 10/**/13.I am getting sick of emailing your company and getting no response This is an ongoing problem with your business and will be contacting the Revdex.com about this and other problems that I have had with your business practices.Desired Settlement: Shut this company down.

Business

Response:

The customer has since received the order as seen with tracking number [redacted].

Consumer

Response:

I have received the item on complaint ID [redacted], after a month of this website holding my money and finally receiving after putting in a complaint and not getting a response from many emails sent to there customer service. I will not do any more business with this website and hopefully enough people will continue to make complaints about this web site to shut them down.

Sincerely,

Review: I am a long time customer of 1 Sale of Day and have never been so dissatisfied with their service before. I ordered 4 sets of curtains in a burgundy and brown and color to match my decor. What I received was 4 sets of yellow and brown curtains. I discussed with the customer service department who told me to send the product back for a refund since this was there error. Initially, they wanted me to pay for shipping even though I received the wrong product. They later sent me a prepaid shipping label to return the product. I promptly returned all 4 sets of curtains for which I was billed and only received a partial refund. How is it that your company thinks I should still pay for a product that I did not order. If they had made me whole by replacing the yellow curtains for the ones I clearly ordered I would have been satisfied but that has not been the case. (Support Request for Order #[redacted] )Desired Settlement: I would like the remaining amount of my refund.

Consumer

Response:

At this time, I have not been contacted by 1SaleADay LLC regarding complaint ID [redacted].

Sincerely,

Review: I the customer had order and received two Samsung Galaxy S4 Mini phones. After receiving the phones, I took the phones to our provider (Sprint) and found out the phones will not work with our provider. After finding out this information I contacted 1saleaday.com at [redacted], which is 1saleaday.com's customer support, in regards to getting a refund on the phones. The email stated:

•Requesting a return authorization (RMA) for:

•Order number: (can be supplied, not included in claim)

•The product you wish to return: Samsung Galaxy S4 Min

•(both: Quantity 2)

•Reason for return: Does not work with sprint provider, the phone was supposed to be unlocked and work with any provider. We have talked with sprint and they say there is no way to get this phone to work.

Price to refund is $679.98

Would prefer a refund.

•Was not delivered till 12/**/13

I sent 1saleaday.com this email on 12/9/13, which is only 7 days after we received the phones.

On December **I received a email from them stating:

Dear [redacted] and [redacted],

Thank you for contacting 1Sale.com.

We would be very happy to assist you in making the phone functional and checking on the unlocked status.

Please provide us with the IMEI code. It should be located in the back of your phone beneath the battery.

Sincerley,

Jameka

1Sale.com

Customer Service Department

On the same day December **I responded stating:

One phone's IMEI's number is: **/**/**/*Second phone's IMEI's number is[redacted]

Sprint said the we need a different model of the phone. One that doesn't have so use a sim card, since sprint does not use a sim card.

I would like to just send the phone's back, so I can buy a different phone as soon as possible.

On December [redacted]1saleaday.com got back to us saying:

Hello,

I am sorry to hear you have encountered a problem with your order.

I have escalated your inquiry to a supervisor for further assistance.

Sincerely,

1Sale.com

Customer Service Department

On December [redacted]I responded saying:

Okay, I will hope to hear from them soon. If possible can I have a number to call and talk to a live person. Thanks

On December [redacted] 1saleaday.com responding by saying:

Dear [redacted],

Thank you for contacting 1Sale.com.

I am sorry that you are having issues with your phone purchases.

These devices were advertised as GSM -- which means they are compatible with networks that uses sim cards.

Phone providers such as Sprint might also be able to activate the phone for you once unlocked. However, the only guarantee I can give is with providers that uses GSM.

I have passed on your information to the appropriate department so that the unlock codes can be provided to you.

Thank you for your patience.

Happy Holidays!

Sincerely,

Bensoutlet.com

Customer Service Department

On December [redacted] I responded stating:

I would like to just return the phones and get my money back. We have sprint as a plan and if the phones are not going to work with sprint then they will be no good for me. Can I get phone number to talk to someone live?

After this email I have not heard from anyone and would like to solve the problem soon and get my refund on the phones.Desired Settlement: I would like money ($679.98) back, and to be able to return phones.

Business

Response:

The customer was issued a prepaid shipping label with which to return the phones.

A refund will be issued once received and processed by our returns department.

Review: I never received magazines that I orderedback in July. I have contacted them 3 times and 1 time never got any response. The second time got an automated reponse saying they would resolve my non-delivery issue and respond back to me in 1-3 days. It has now been 2 1/2 weeks. Left another email. Another automated response. Also no contact number to speak with anyone is available?Desired Settlement: I would like to receive the magazines that I ordered.

Business

Response:

Our support rep has since responded to the customer's communication and provided the site and codes where to redeem the magazines.

Review: I order a computer from 1saleaday. They charge my credit card for approximately 299.99 dollars. I ordered it on June * 2014. It had an estimated order 1.5 to 3 weeks. It is now July ** 2014 and I have not gotten my product. The only way to get a hold of them and they only way is email them. I get a generic "automatic" response back saying it just takes time to ship.

The 1st email said the following. "Dear Valued Customer,

Thank you for your purchase.

The estimated shipping time for this item was advertised as 2-3 weeks.

When your item is ready to be shipped, you'll receive an email which will contain the tracking number.

This information will be sent to the email address provided at the time your order was placed.

We appreciate your continued patience.

Have a wonderful day.

Sincerely, [redacted] 1Sale.com

Customer Service Department"

This was after it had already been past due to be shipped. It was sent to me on

6/** after I sent an email to them.

Again I sent them an email on 7/* and received the following email

Dear Valued Customer,

Thank you for contacting 1Sale.com

We understand that you were looking forward to receiving your item as advertised and we apologize for any inconveniences caused by the delay.

At this time we are experiencing a minor delay in shipping and assure you that we are working diligently to have the matter rectified as soon as possible.

Please allow an additional 3 to 5 business days for your item(s) to process and ship.

We truly appreciate your continued patience.

Should you have any questions, please don't hesitate to contact us.

Sincerely,

1Sale.com

Customer Service Department

Sent to me on July *.

I have tried again to email them and have gotten no response.Desired Settlement: I would like to get my money back from them. I am a teacher and don't have 299.99 just to waste.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have chosen "THIS COMPLAINT" as I am not sure where to start. On August **, 2013 I ordered a jacket from this website for $64.99. As soon as my order went through, I noticed I was charged for TWO (2) instead of ONE (1) which brought my total up to $129.98!!! I "IMMEDIATELY" found a phone # and called - only to find out they DO NOT HAVE AN ACTIVE PHONE LINE!?!?! I have ordered from this company for 2 years with no issues & just now found this out. So I sent an E-Mail out and ask that they either cancel one of the coats OFF of my order or JUST cancel my order all together. Two or three days later I get an answer saying it is too late for that, the order has processed, but when it arrives just refuse it and I can get a refund. Okay, I am fine with that. But in the meantime, the company sends out an E-Mail that they have "OVER HAULED THEMSELVES" and become "1SALE.com", sign on and see all the changes. So I go online to take a look, and the first thing I go to look at is their return policy - and big as day it states "NO RETURNS UNLESS DEFECTIVE" So I send off a SECOND E-mail to find out how they are going to handle this now. This is on September **, 2013 and I STILL DO NOT HAVE THE JACKETS! I get a response and it tells me when they are shipped I can return "ONE OF THE JACKETS" for a credit of $64.99. That would be great!!!! When they finally arrived - they came in ONE PACKAGE!!! I have not opened it as of yet. I have E-mailed the company back TWICE since then asking what I am to do about this situation, because if I send BOTH jackets back (which is what I WANT to do at this time) I want to make sure I get ALL of my money back. I do have to admit my last E-mail did get a bit heated (nothing really nasty) but I did tell them I was going to report them to the Revdex.com and would tell people about their poor practices if they did not correct this matter.Desired Settlement: I want to be able to return THEIR merchandise TO THEM and get my MONEY returned to me VIA my CREDIT CARD. I hate to say it, but I would really like to see my money prior to my sending back the merchandise, but having worked in retail for 20+ years I know that is not the way it goes. For a company I dealt with for over 2 years, I have LOST ALL CONFIDENCE with them over this.

Business

Response:

Please advise whether you would like to return one or both units.

To return both units, you can just refuse its delivery and have the package returned to us.

Review: I ordered a Jambox speaker and a shower head online (through this company's iPhone app) on Sept **2013.

It was supposed to ship on Sept **2013.

On October **I received an e-mail indicating that the order had shipped via UPS. The tracking number did not work.

I sent an e-mail on Oct **letting them know that the tracking number was still not working.

On Oct **they sent me an updated tracking number, which allowed me to discover that they had shipped the order to the wrong address (an address in Palatine, IL, United States).

On Oct **informed me that they do not ship outside of the US, which makes me wonder why they accepted the order in the first place. They then went on to say that I'd have to hope that the order gets returned before they issue a refund.

Someone in Palatine IL has a new speaker and shower head, because of this company's shipping error, and I am left paying for it.Desired Settlement: Immediate refund of $99.98US

Business

Response:

Customer has since been refunded.

Consumer

Response:

Although it's unfortunate that it took a Revdex.com complaint had to prompt the company to respond to my concern, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered the sunglass from this website. website shown that my order was Particular brand sunglasses but I received fake wrong brand/ item from this website.and Took 3 weeks to get the item. advertisement was wrong and service is not right at all.I sent the original product to refund money. It has not come yet.$34.99Desired Settlement: Refund Full value and this company needs to get shut down.

Review: I order an iPad cover/keyboard from 1sale.com on 03/**/2014 and to date 04/**/2014 I still have not revive it. My order number is [redacted]. At this time this is ridiculous.Desired Settlement: 1st I would like my order over night to me ASAP.

2nd a full refund for my inconvenience.

Business

Response:

The customer was issued a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

the company did give me a full refund after waiting six weeks. I think this is wrong, the company told me that the product was no long available and after telling me this they had it on their site for $14.99 the week after. I think I should get what I have been waiting for. I think its absolutely wrong for them to have me waiting over a month and just give me back my money and send me on my way. they need to honor what they said they are going to do which is send me they keyboard.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: These guys here shipped my item to the wrong address. But hold on.. I noticed the wrong address right after my order was processed. Sent an immediate email to the customer service with the right address within 5 minutes of making the order. Can provide evidence. Also called right after to have them correct the issue. Was put on hold for 45 minutes, none showed.

I contacted them back many times to resolve the address issue. They would NEVER pick up the phone.

These guys made a mistake in address, and even when I spotted it, didn't correct it and shipped my item to the wrong address CHARGING me the money.Desired Settlement: They should be prompt in providing customer service. Should practice ethical business. I don't see them growing if they remain where they are.

If they do not refund my money, I'll be pursuing this beyond and much further.

Business

Response:

Once processed, we are unable to make any changes to an order. The order was shipped to that address provided upon placing the order.

Please update your PayPal account to avoid any future delivery issues.

Review: I have ordered two items in last 45 days and none of them were delivered to me.

Orders #[redacted], # #[redacted]Desired Settlement: If they don't item in stock then they should not accept the order or advertise about it. It is fraud holding my money for 45 days and not delivering anything. I need my refund with interest.

Business

Response:

The customer was issued a refund for order [redacted].

In regards to order [redacted], we have encountered an unforeseeable delay with this shipment. We are doing all that we can to expedite its shipment. We have received confirmation that these have been sent for shipment with tracking numbers [redacted] via via [redacted] Please allow 2-4 business days for tracking to upload. Your patience and understanding is appreciated.

Review: I purchased a ZyXELL Cloud Enabled Night Vision Wireless HD Camera from 1SaleADay and received the unit. The unit did not work properly so I contacted ZyXELL and worked with their Support Staff for nearly a week. Finally I decided to return the unit for refund since we could not get the unit working properly and was issued a return shipping ticket by 1SaleADay. I promptly returned the unit which was tracked and delivered on the [redacted] of August. I sent several email to 1SaleADay in early September requesting when I would get my refund. 1SaleADay customer service sent me a email back indicating that the return process takes approximately 7-10 business from when the returned unit arrives. They have had my returned unit for over one MONTH (delivered to them on ** August). They obviously don't adhere to their published returned process and just delay returning the customer's money.Desired Settlement: Return my money ($85.19) IMMEDIATELY.

Business

Response:

Please provide the correct order number associated with this complaint. Thank you.

Review: Ordered an item on November **, 2*13 and my credit card was charged Nov. **. Have contacted them 3 times and can not get an answer as to where my merchandise is. Still shows as processing. Last email they sent me said my order would be shipped in 3-5 business days. The 5 days are up and no response. This is not the first time this company has had delivery issuesDesired Settlement: I just want my merchandise in time for Christmas. I think 1 month is more than enough time to process.

Business

Response:

Unfortunately, we have encountered an unforeseeable delay with this shipment. The order has since shipped with UPS tracking number [redacted].

Review: On September *, 2013, I placed an order with this company for a Henley shirt (order # [redacted]) and as of this date, I have not received the purchased item. Through the link on their confirmation email I have sent them 4 emails inquiring as to the status of my purchase. I have also called their office twice ###-###-####). I have not received a response from this company.Desired Settlement: Not only has this company failed to respond to my emails, the recording on their phone advises that customer service cannot provide information on orders placed.

Business

Response:

The customer was issued a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I was advised November **, 2013 by 1Sale A Day that I would receive a refund for my purchase. My account was credited on November **, 2012. Thank you so much for your assistance.

Review: I ordered a tablet from 1saleaday.com on 11/**/13. they have my money and they never shipped my tablet. I have sent several emails through their website only to be told my order will be shipped shortly. Order #xxx-xx-xxxxDesired Settlement: 59.99

Business

Response:

A credit has been posted to the customer's account and should appear within 1-3 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:i has been 3 business days and there is no credit to my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I apologize for the inconvenience. There was a glitch in the system. We had it reprocessed.

Review: ordered on 12/**, still processing a week later. emailed to cancel on 12/**. no response as of today, 12/**. contacted credit card service to dispute/cancel charges on 12/**?

ordered same item from another website on 12/** because this was a christmas present gone wrong. received shipping confirmation today 12/**, without any acknowledgement of email receipt to cancel.Desired Settlement: would like a full refund, and for the business to just answer the emails and ship and function in a swift manner. I will most likely not be a returning customer. there was no correspondence, no customer service. the website said it would respond in 1-2 days. it has been 6. normally I would give grace, but because the order was placed an extra 8 days prior to that email and the status still said "processing" and this was a christmas gift, it is unacceptable.

Business

Response:

The customer has received the order as per UPS tracking number

To receive a full refund, the customer would need to return the merchandise.