29 Prime

Review: Tried to email and call company to cancel contract. No one from 29 Prime will contact me back via email or answer my calls.

Contract with Top Giant/29 Prime was agreed upon by both parties on April 1, 2013. I am trying to cancel my agreement with Top Giant/29 Prime.

My account # is: [redacted]

I emailed them 11/23/13 requesting to cancel my services. Again I emailed them 1/16/14. I tried to call and speak to a representative to cancel my contract. They continued to put me on hold and transfer me. Eventually they hung-up on me.

Item #9 in my contract with Top Giant states: Cancellation of Services: If customer wishes to cancel their service, they must first complete a cancellation ticket, call in and requst to cancel service, or send an email to help@[redacted].com However, to complete the cancellation process, Customer must speak with Customer Service and receive a cancellation email sent to customer.

I sent my first email to: help@[redacted].com and it was returned. I finally sent both emails to: [email protected]

They are refusing me the right to cancel my contract with them.Desired Settlement: Cancellation of my contract with Top Giant/29 Prime and no further payments to be deducted from my business account.

Business

Response:

We will be reaching out to the client today. We also have note that the client was able to access our system in the middle of January.

Consumer

Response:

I received a call on Wednesday, February 5 from 29 Prime, [redacted]. He sent me a cancellation reminder email for Friday, February 28, in which I will need to be at the store and receive this phone call in order to cancel my account prior to renewal.

I will wait to receive this call for my account to be cancelled. If I do not receive this phone call, I will be in touch with the Revdex.com again regarding 29 Prime.

Regards,

Review: on 9/5/13 I signed up for their services on a month to month basis. They took the initial 259.00 from my bank account. on 9/19/13 I sent them an email that I had not heard from anybody regarding setting up my account with them. The next day I received a call & got things going(or so I thought) as they said somebody would be contacting me regarding finalizing my account. I never received this call. I sent an email on 10/7/13 to cancel my account. I never received any calls about this. On 10/11/13 I received an email stating that to cancel I had to call them & speak to a representative. I could not call until Monday as they are not open on the weekends. I called Monday morning & spoke to somebody & they cancelled my account & sent an email verifying that it had been cancelled. On 10/16/13 259.00 was taken out of my account from 29Prime. I left messages & emailed messages regarding this & received no return call. I call again on 10/17/13 & spoke to [redacted] who says she is a supervisor. She said that she would not refund my money as according to her records my payment was due on 10/5/13 & since cancellation wasn't done until 10/14/13 there was nothing she could do. I told her I didn't receive my welcome letter until 9/19/13 so 30 days from then would be 10/19/13 & I cancelled before then. She said that our account was active 10/5/13 & next pmt was due 11/5/13. I feel I should get a refund for this 259.00 as they didn't do what they were supposed to. My account never got up & running & I had to make all the contact to even get it started in the first place after they took the initial payment over the phone. I feel this is a farce & I'm glad I didn't do a year contract with them like they wanted me to.

Product_Or_Service: internet advertisement

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

a refund of 259.00 due to them not finalizing my account set up in 30 days as promised & also the fact that I didn't receive notification of account activation until 9/19/13 by email & started cancelation process 10/7/13 & had to call them to finalize that also as nobody could call back.

Business

Response:

Our Client Advisory Team has attempted to reach the client. A detailed message was left with her staff. We encourage her to contact us back to resolve her issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I'm not wasting my time anymore with this company. I have not received any messages from them & am glad to NEVER have to deal with them again & want my phone number removed from their calling list.

Regards,

Review: promise first page on google or its free! I didnt get first page and every month they keep charging me. then they promise free months of service still with no results! I had work with them about 4 years ago and they said they had changed. really get front page or no pay. it funny their recording said if you dont get front page we will have your account manager shave their head and send you over a pic!Desired Settlement: just refund me

Review: We ordered online marketing through the internet for this company. They claim to do the online marketing of one's business to boost sales, but they do not do actually anything. All they do is to take the custumer's money, and to send a fake analyzes called "Back Office" explaining "how well your business" is doing.

Please review their [redacted] reviews and you will know exactly what we are talking about. Thieves and scam artists.Desired Settlement: That 29prime be out of business and owner be locked up in jail. Apparently, that's what he does. Once he gets "caught" or his new scam dissolves and/or gets shut down, he opens a new one with a new name, and keeps ripping off and scamming people.

Review: I was contacted on 4/30/15 about signing up for their online marketing service. The advertisements say that if your company doesn't get listed on the front page of the major search engines then the service would be free. I have been checking diligently every other day to see if my company has been listed and as of 05/12/15, it still had not been listed on the front page. I called the company on 05/12/15 at least 12 times and kept getting hung up on. When I finally spoke with a representative named [redacted] stated she reported that I would not be able to get a refund because the account had already been created. However, she said that she was going to check with the computer technicians because even when she looked for my company herself (while I was on the phone) she reported not seeing my information listed either. My issue was that I had paid $179.00 and almost two weeks had passed. So, even if they fixed the problem I would only have 2 weeks of usage with this service. I told her I wanted to cancel the services and get my money back and of course the phone hangs up. I called back and spoke with another representative and requested to speak with a manager and of course they were unable to come to the phone. This representative named [redacted] said that I could get a refund and he started sending the request while I was on the phone. He also stated that it was possible that they wouldn't refund me because my account had already been set up but that he would still put in a request. I also requested for no further charges to be drafted out of my account because I am no longer wanting their services. He told me that I would have to call back at the end of the month to cancel!!Desired Settlement: I am wanting a refund of my $179.00.

Business

Response:

I have reviewed this account and our customer signed up on 4/30/15 and cancelled 5/27/15 before the guarantee was not even in effect. Please see below for the guarantee of 29Prime.

Review: This company does not stop trying to contact you even after you've told them not to. They're always promising that you'll be on the front page of Google. If you're going to try to sell someone your services, you should at least look up some more information on the potential prospect.They claim they're from Google and "qualify" you which I wouldn't see why it wouldn't happen and then they send you over to a "specialist" to get you to try to buy into their product. When they ask me if I would like to be on the front page of Google, they say "I don't see you on the front page of Google, but we can help get you there". That's funny, my company IS on the front page of Google, and what's funnier is we're the first ones on the page. When I confronted him about it, he said that it was his mistake and that I was right.Don't waste your time with these people. There's many better SEO companies out there that have better customer service and reps. Don't let the "We can get you on the front page of Google" be their selling point because anybody with basic SEO knowledge that puts in a little work can get their business/site on the front page of Google.Desired Settlement: I'm not asking for much. Don't call me again because I'm just going to hang up.

Business

Response:

Business Response:

While we are sorry to hear about Mr. [redacted]'s troubles, we

sincerely believe that he might have gotten our company mixed up

with someone else's. Unfortunately, identity theft is not just limited to people, but is active in the corporate world as well. It's a shame to think that our competition could stoop so low.

Our company is FCC compliant and we do not believe in harassing anyone. Our certified Representatives do not claim that they are from Google. We would like Mr. [redacted] to provide us with the number that he has allegedly been "called" from. We would like to be able to prove to him that it doesn't belong to us. In a previous case that was similar to Mr. [redacted]'s complaint, we were able to trace the call (supposedly coming from 29 Prime) to an area code where we are not located.

We would like to suggest that Mr. [redacted] register his number with the

Federal Trade Commissions's national Do Not Call Registry which can be found at:

We also have forwarded his Original Complaint and Desired Resolution to our dedicated Customer Care Team. After searching, Mr. [redacted] cannot be found anywhere in our data base. We wish Mr. [redacted] the best and hope that crank-calling companies are brought to justice. Somebody's still out there.

Feel free to contact us at any time.

Quality/Integrity Assurance Department

Review: They are not honest AT ALL, they say they're from google. They ARE NOT. They have TERRIBLE REVIEWS. THEY NEED TO BE INVESTIGATED!

Product_Or_Service: Advertising at the TOP OF GOOGLE

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: No settlement requested - for

i'M JUST HOPING I GET MY MONEY BACK

Business

Response:

The client asked for cancellation and a refund seven days after beginning the campaign with us. Despite the actions taken on the account by our SEO Team in that time, the refund was approved and issued to the client. If he has not received his refund he is welcome to contact us at ###-###-#### to speak with a Client Advisory specialist to verify his address.

Review: I used there service for one month at which point I decided to cancel. When I called and talked to them I was told it was cancelled. A week later I was charged for a second month even though I had cancelled. Then I called a second time to make sure my services would be canceled and ask for a refund of the second month. I was told a refund would be sent in 5-7 business days (it never showed up) and I was told my account was being cancelled and I would receive email confirmation that it was cancelled. During that process I was disconnected 7 different times trying to take care of my issue.

I still have not received a refund at that point so I asked my credit card company to block them and now a third months charge has been posted to my account. I am in the process of disputing that charge now. Either way I have not used their services and I have not seen any results of their services in two months yet they continue to charge me.Desired Settlement: I want a refund from the 2nd and 3rd month of which I was charged when I asked for it to be cancelled. And I want it in writing that my services are cancelled. I have ask this of them myself but I always seem to get disconnected or when I can actually talk through it with one of their representatives it doesn't get done!

Review: 29 Prime pretends to be Google and promises businesses that they will rank on the front page of Google with their services. After signing up with 29 Prime I realized that there rankings were completely bogus/fake and did not correspond to how well my business was doing online. They populate their "Back Office" with fake rankings to get the consumer to believe that their website is doing well. Do not fall for their scam!Desired Settlement: I wish to be refunded my $199.00

Review: 29 prime guaranteed first page [redacted] advertising within 30 days of starting service or "your money back". This service was not provided. I tried canceling and was charged another month. When asked to have my money refunded for both months my account was officially canceled but not refund occurred. This company is a scam.Desired Settlement: Money to be refunded and business to either close or become a legitimate business in which services that are being sold are actually provided.

Review: I was contacted by 29Prime for 1st page ranking on Google and a custom website for my business. As soon as they collected payment, I was unable to get customer service to return my calls, my company was never on Google, they did create a website that was inaccurate and reflected a totally different business than what we offer.I was given the run around when I did speak to someone & then could not get a return call. I called, emailed and faxed to no avail.They did not perform the services they promised & what they did do was incorrect.I went to the bank after almost 2 months of no communication from 29Prime, put a reversal on the payment, then I got a call. I explained that they did not perform the services they were paid for & I did not want to do business with them. I was made promise after promise of "free" upgrades if I reinstated payment, but I refused. I am now being told that I "owe" for the 2 months in which they did nothing to correct the issues. I explained I would not pay a dime to which they claim an IT person will now contact me.I feel this company is a scam company, they do not perform services promised, but do a lot of talking.

Product_Or_Service: 1st page Google ranking, website

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like this company to stop contacting us, we do not wish to do business with them & feel we do not owe for services that were not delivered. I had the fee reversed through the bank & it now needs to be over.

Business

Response:

The client decided to cancel her method of payment after services were performed on her account. We have since attempted to collect the funds on the month of work performed. The account has now been closed and there will no longer be any attempt to reach her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[The work that was done was incorrect, in many aspects & was not complete. I made numerous attempts to contact the company to resolve the issues. I was never contacted by them in regards to my complaints. I cancelled my payment only after receiving no cooperation by the company. This was done within 1 1/2 months after initially agreeing to work with them. They contacted me only after I stopped payment and I told them to immediately terminate our business agreement as they did not perform services promised. I never refused to pay a bill, there should have never been a bill as they did not do the work as agreed upon. ]

Regards,

Business

Response:

The account has been canceled, and a note has been made to not contact the client any further. No further attempts to reclaim the NSF check will be attempted.

Review: 29 Prime has created and/or hosting a website with my family's business name and information on it. In other words, they are fraudulently representing my business. We own [redacted] and they are presenting the same information on [redacted], which is not owned by us, nor given anyone permission to use our business information on any other website not owned by us.Desired Settlement: I would like for any information posted on [redacted]t to be removed promptly.

Business

Response:

ID [redacted] C.I.D. [redacted]

Business Response:

Greetings,

Our company enjoys exceeding expectations. This includes underselling and overdelivering. Although, [redacted] (client) signed up for the basic package, we included a fully optimized, 8 page, high-definition website for the client.

On 11/1/2013, our records indicate that the superwickedvapes.net domain name was purchased. We understand that [redacted] wishes to have the information listed on [redacted] removed promptly.

I walked over to our SEO (search engine optimization) Department and spoke with an SEO Technician about the situation. He received a follow up e-mail as well regarding the client's concern. The SEO Technician stopped what he was doing and immediately proceeded to resolve the issue.

We value our customers, past and present. Please feel welcome to reply with any questions or suggestions that you may have.

Quality/Integrity Assurance Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I get calls on each of my phone lines about 3 times a day and I have 4 phone lines. I have been waiting till the end of the message to press #2 to be removed from the list but they continue to call. I have connected to the reps to request removal and they just hand up.

Review: I called numerous times to cancel my account, and today I started yelling because my card was charged without my authorization, and I got hung up on, then when I called back, I told them that I got hung up on and if that is how they run their business and the representive said " enough of your stories, no one hung up on you" so I got aggetiated and explained to him what happened and he said with that tone I don't need to help you, I don't need to take this from you. This company is a scam, and rude.Desired Settlement: I want all my money back from this company this company didn't do anything for me. and an apology.

Review: ///telemarketers 29 prime called talked me into running adds promise first place placement on google under tree removal on four of my business location under. They asked four 3 payment of 399.00 I cancled after 2 sd one they contuide to bill me.I tried to reverse charges with my bank but I didn't resond with all the mail they sent me I thought it was resolved and found out last month it wasn't. 29 prime just continues to give me run around wish I would of looked at yelp reviews first.dont belive the bs they tell you about how they emailed me..I called them weekly.for months.they told me if I could prove to them they made change they would refund,there good at spin game.Desired Settlement: want my 1200 back

Business

Response:

Revdex.com I.D. [redacted]

Review: Below is a copy of a complaint I sent to 29 Prime. I question if it got to them because when I hit submit on thier website, the page freezes. I have called a few times to try and get removed from thier service and from the search engines as a taxi service. There is nothing on my website that should make people think I am anything but a CHARTER FISHING SERVICE. I ask that if you can assist me, I would like to be removed from all search engines as a taxi service and be listed on ALL search engines as a CHARTER FISHING SERVICE FOR BRUNSWICK, GEORGIA AND THE GOLDEN ISLES,AT NO COST TO ME AS COMPENSATION FOR THE AGGREVATION AND LOST BUSINES I am not pleased at all with the service you provided me. You did get my business listed on the front page of google and other search engines very quickly but you listed my CHARTER FISHING business as a taxi cab service. I have recieved probably close to 100 calls during the past year or so for cab rides (at all hours) but usually between midnight and 7a. Not only have I lost business as a result of this but I have also lost a lot of sleep. Please look at my website www.[redacted].com and tell me how anyone could list me as a taxi service. I have called twice to try and get myself removed as a taxi service but I have been told mthat your company uses several sub companies to do the work of listing businesses. I then ask for the number to the company who listed my business and I am told your company does not know who my business was given to because you use so many. So basically I am not being advertised as a CHARTER FISHING SERVICE but I am told I can't be removed as a taxi service. Again, I want to be removed as a taxi service and in return for the lost business, aggrevation and [redacted] I would like to be listed NOW as a CHARTER FISHING SERVICE FOR BRUNSWICK, GEORGIA, JEKYLL ISLAND, GA., SAINT SIMONS ISLAND, GA., DARIEN, GA. AND SURROUNDING AREAS at NO COST to me.I will also be submitting this same information to the Revdex.com to see ifSDesired Settlement: Immediately REMOVE WWW.[redacted].COM from all search engines as a taxi service and immediately LIST IT on ALL seach engines as a CHARTER FISHING SERVICE FOR BRUNSWICK,GA THE GOLDEN ISLES,DARIEN,GA JEKYLL, SAPELO,CUMBERLAND AND SAINT SIMONS ISLANDS AND SURROUNDING AREAS . I THINK AS COMPENSATION FOR ALL THE LOST BUSINESS AND THE CALLS FOR A TAXI I HAVE RECIEVED,THIS SHOULD BE DONE IMMEDIATELY AND AT NO COST TO ME. I ALSO ASK THAT I BE ABLE TO PROOF READ EVERYTHING BEFORE IT GOES LIVE.

Business

Response:

Greetings,

We take Mr. [redacted]'s concerns about our service very seriously.

In his complaint, Mr. [redacted] stated that he "lost a lot of sleep" because of the actions of our company. We believe that Mr. [redacted] is entitled to a good night's sleep and seek to resolve his advertising issues quickly. We did note that Mr. [redacted] did concur that our company did get his "business listed on the front page of google and other search engines very quickly".

The Consumer’s Desired reads:

Immediately REMOVE WWW.[redacted].COM from all search engines as a taxi service and immediately LIST IT on ALL seach engines as a CHARTER FISHING SERVICE FOR BRUNSWICK,GA THE

GOLDEN ISLES,DARIEN,GA JEKYLL, SAPELO,CUMBERLAND AND SAINT SIMONS ISLANDS AND SURROUNDING AREAS . I ALSO ASK THAT I BE ABLE TO PROOF READ EVERYTHING BEFORE IT GOES LIVE.

Mr. [redacted] also stated, "I THINK AS COMPENSATION FOR ALL THE LOST BUSINESS AND THE CALLS FOR A TAXI I HAVE RECIEVED,THIS SHOULD BE DONE IMMEDIATELY AND AT NO COST TO ME."

Our records note that Mr. [redacted] is no longer a client of ours and was cancelled by our Account's Receivable Department on 1/18/2013. Since Mr. [redacted] is no longer a client, but wants us to work for free, his request has been submitted to upper management (also oversees our SEO team).

Feel free to contact us if there are any questions.

Quality/Integrity Assurance Department

Review: Our company went to 29 prime for Internet optimization where for extended period of time we saw no action. We spent a lot of time money and aggravation when it was time to cancel they tried to convince us to stay we declined. In the process prior they said they needed to create our business website a website that was ours when we asked them to take it down they said they changed their policy a month ago and if we wanted to delete our website we had to pay ($500) for it. We asked them to take down our Facebook account they said it would 2-3 days no action we called them multiple times to take down the Facebook page same game No Action.Desired Settlement: We just want them to delete our Facebook and website

Business

Response:

I.D. [redacted]

Business Response:

Greetings,

We take the complaint from Mr. [redacted] very seriously. We searched our database and were unable to locate any current or prior account under his name, telephone number, address, or e-mail address.

We have sent the complaint to our dedicated Customer Care Department.

The number provided in the Revdex.com complaint is: [redacted]. Mr. [redacted] should be receiving a call shortly so that the issue can be investigated.

He can also contact us at [redacted].

I.D. [redacted]

Review: I have had many issue with this Company. It is an online advertising company where they promise that with in one week they will put your business on front page of google and after 13 day later I could not find my self anywhere.I have called several times to resolve this issue and failed to do so hours of telephone solicitation and numerous times being re directed . 1 . No refund 2. Poor costumer service 3 do not want to cancel

Product_Or_Service: Google PlacesDesired Settlement: See Complaint Text

Business

Response:

Due to a misunderstanding during the initial consultation, the client's investment has been refunded. It was unfortunate that the expectations for the campaign were not made more clear. We recognize a mistake was made and had no issue with refunding the client's money.

Consumer

Response:

The Matter Has been resolved satisfactory to me. I will consider this complaint resolved.

Regards,

Review: I cancelled service of this company and then I was billed a month later. I called again to ask them why im being billed after I cancelled and had a confirmation number of the account being closed. I was told I was to be refunded my money. I was billed in April, May, June, and July. I called every month to ask them why I was being billed. I asked for my money back and they told me no. They said call your bank for a refund. Im filing a complaint because this is theft from them. I had not used their services for 4 months and they kept taking money from my accountDesired Settlement: 4 months of refund at $200.00 a month to total $800.00

Review: 29 Prime contacted me to sell me their online marketing services for my small business. They guaranteed that within 30 days my business would be searchable in Google or I would not be billed. According to them Google would mail me a post card with a verification PIN that I would need to give to them once I received it in the mail. I never received such correspondence and when I tried to contact them I was met with an automated phone service which disconnected my call multiple times. I was billed for their services even though their commitment had not been fulfilled. I began trying to contact them daily regarding the matter. Only once did I get connected to a live person whom was unable to handle my issue but promised that I would be contacted by my designated service person. That person never contacted me. When I contacted my credit card company I was informed that my card was manually entered for billing therefore they could not decline future charges. My credit card company is persuing my refund of charges and has issued me a new card in order to longer be billed by this company. Worst customer service I have ever received and completely worthless product.Desired Settlement: I want my fees refunded and no future contact from this company