2K Games, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

According to the customers ticket, we have not refused to reimburse him for a corrupted file; we are still awaiting his reply to the troubleshooting we've sent
Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***I will work with 2K towards issue resolution and compensation until further noticeSincerely,

Initial Business Response /* (1000, 5, 2015/05/29) */
We believe that this issue is currently resolvedWe were able to deliver said goods to the customer in light of their situation and believe that this matter is now closed
Initial Consumer Rebuttal /* (2000, 7, 2015/06/01) */
(The consumer
indicated he/she ACCEPTED the response from the business.)

We are not the publishers of NBA Live Mobile, you are looking for EA
Thank you,
2K Support

Please see the following relevant excerpt from our EULA in regards to this situation: (For further reading, our EULA can be found at https://www.take2games.com/eula/
Any transferring, trading, selling, or exchanging of any VC or VG to anyone, other than in game play using the Software as
expressly authorized by Licensor ("Unauthorized Transactions"), including, but not limited to, among other users of the Software, is not sanctioned by Licensor and is strictly forbiddenLicensor reserves the right, in its sole discretion, to terminate, suspend, or modify your User Account and your VC and VG and terminate this Agreement if you engage in, assist in, or request any Unauthorized TransactionsAll users who participate in such activities do so at their own risk and hereby agree to indemnify and hold harmless Licensor, its partners, licensors, affiliates, contractors, officers, directors, employees, and agents from all damages, losses and expenses arising directly or indirectly from such actionsYou acknowledge that Licensor may request that the applicable Application Store stop, suspend, terminate, discontinue, or reverse any Unauthorized Transaction, regardless of when such Unauthorized Transaction occurred (or has yet to occur) when it suspects or has evidence of fraud, violations of this Agreement, violations of any applicable law or regulation, or any intentional act designed to interfere or that otherwise has the effect of or may have the effect of intervening in any way with the operation of the SoftwareIf we believe or have any reason to suspect that you have engaged in an Unauthorized Transaction, you further agree that Licensor may, in its sole discretion, restrict your access to your available VC and VG in your User Account or terminate or suspend your User Account and your rights to any VC, VG, and other items associated with your User Account
All purchases of VC and VG are final and under no circumstances will such purchases be refundable, transferable, or exchangeableExcept as prohibited by applicable law, Licensor has the absolute right to manage, regulate, control, modify, suspend, and/or eliminate such VC and/or VG as it sees fit in its sole discretion, and Licensor shall have no liability to you or anyone else for the exercise of such rights

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and after days of waiting to receive what I paid for I find that this resolution is satisfactory to meThank you deeply for all of your time and help!Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you Revdex.com for your assistance with this matter.Sincerely, *** ***

We are in the process of gathering more information from the customer to help them come to an amicable resolutionOnce we have received the additional information, we can move forward with resolving their issueCurrently we feel that this complaint is resolved within the Revdex.com given that they have
reached out to us through our internal ticketing system

For any further inquiries in regards to your ban, please review the EULA that you agreed to at ***/eulaMore specifically, the following relevant excerpts:You acknowledge that Licensor may request that the applicable Application Store stop, suspend, terminate, discontinue, or reverse
any Unauthorized Transaction, regardless of when such Unauthorized Transaction occurred (or has yet to occur) when it suspects or has evidence of fraud, violations of this Agreement, violations of any applicable law or regulation, or any intentional act designed to interfere or that otherwise has the effect of or may have the effect of intervening in any way with the operation of the SoftwareIf we believe or have any reason to suspect that you have engaged in an Unauthorized Transaction, you further agree that Licensor may, in its sole discretion, restrict your access to your available VC and VG in your User Account or terminate or suspend your User Account and your rights to any VC, VG, and other items associated with your User Account.The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of this Agreement. Regards

Complaint: ***I am rejecting this response because:
You have taken action against me without showing any evidenceYou say that your logs clearly show that I have improperly accrued MT but have not provided one single exampleIf you accuse me of wrongdoing I have a right to see evidence of that wrongdoingYou've taken an extreme action towards me and all I am asking for is one specific example of what you think I did improperlyI want to work with you to resolve this, I have no clue what I've done wrong.Sincerely,*** ***

As we very clearly explained to the customer in their ticket, they have been banned for days for making fraudulent claims in an attempt to receive digital merchandise.This ban is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any
material that is knowingly (You can find more information at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*

As stated on the outer packaging for the game in question, "Initial installation requires one-time internet connection for Steam authentication; software installations required (included with the game) include Steam client, Microsoft Visual C++ and Runtime Libraries, and Microsoft DirectX
Internet connection and acceptance of Steam Subscriber Agreement required for activationSee www.steampowered.com/agreement for details."
We hope that this has provided some clarification; For more information on how to sifor Steam, please see this link: https://support.steampowered.com/kb_article.php?ref=7826-IHXM-
Regards

Complaint: ***I am rejecting this response because: their methods simply won't work I don't know why that's so hard to understandIt DOES NOT WORK and the problem should not even keep existing in the first place with someone spending their money on a product and don't even know if it will continue to work or not.Sincerely,*** ***

As we explained to the customer in his ticket, he has been banned for days for making fraudulent claims in an attempt to receive digital merchandise.This ban is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is
knowingly (You can find more information at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*

Initial Business Response /* (1000, 5, 2015/04/30) */
We are sorry to hear about the customer's difficulty on saving offline with NBA2KOur development team has been made aware of this issueWe currently are working on the ticket they opened with us pertaining to this issue and hope to reach an
amicable resolution to their issue
Initial Consumer Rebuttal /* (2000, 7, 2015/05/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have offered me a free game cause it has taken so long to fix the issue

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The customers day suspension will be complete on 2017-03-07:00:UTCRegards