2K Games, Inc.

As we are unable to locate a Support ticket for this user since October of last year, we invite them to create one. We will be more than happy to help them resolve any technical issue they are encountering. Regards

Complaint: ***I am rejecting this response because: a 2k rep responded to my ticket that I filled out with their support and she said I cannot be fully refunded with my full invested amount of money that I invested into my player but I was given a fair amount backThis amount was 381k VC, she stated that in EULA they are not responsible for reimbursement, OK what about the issue of my player being taken? I still have not been reimbursed for that and that issue is completely not worth the VC that was given backI want to get back what I was lost simple, thank you very much.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We will assist the customer in their newly created support ticket

Initial Business Response /* (1000, 5, 2015/10/06) */
We believe that this issue is currently resolvedWe did notify our development team about the customers concerns and additionally, we have made arrangements for compensation in light of the recent frustrating customer support experience

Complaint: ***I am rejecting this response because:
I am
unsatisfied with take two Interactive's responseKids, adults, are losing lots of money buying VC to open packs2k sports/ take two interactive refuses to address and clearly state their pack oddsCasinos are required to post the winning oddsOpening up packs is no different then gamblingAgain I will ask for an admendment to the langue on the pack purchase page that states " increases chance of pulling a diamond card'This is very misleading to consumersand million chance as an example would at least help consumers to make an informed decision before spending their hard earned money on useless packsI don't care that 2k/ take two interactive is a multi million dollar company with more lawyers then carter has pillsMy next step will to contact the FTC and attorney generals off Celtics.Sincerely,*** ***

If the customer desires a monetary refund, they will need to contact the retailer of the gameSince the purchase was not made from us, we are not able to refund it
That being said, although usual troubleshooting has not resolved the customers issue, we have escalated it to the Development Team
for further review since it is not an issue we see often.
We are awaiting their feedback and will respond to the customer in their ticket as soon as we receive it
Regards

Initial Business Response /* (1000, 5, 2015/10/06) */
We have reached out to this customer to offer our assistance regarding the reported issue and at this point we're awaiting a response from the vendor for verification of any missing VC

Initial Business Response /* (1000, 5, 2015/08/27) */
We believe that this issue has been resolved between us and the customer amicablyWe were able to come to an agreement and resolve it through issuing an RMA for customers issue with their disc
Initial Consumer Rebuttal /* (3000, 7,
2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They claim "We believe that this issue has been resolved between us and the customer amicablyWe were able to come to an agreement and resolve it through issuing an RMA for customers issue with their disc." I strongly disagreeNothing has been resolved amicablyMy game is still brokenI am still being denied a refundI have heard nothing about an RMAThey are lying
Final Business Response /* (4000, 15, 2015/09/04) */
We feel that this issue has been resolved due to the customer receiving the RMA according to the delivery schedule from FedexCustomer now is inquiring that they never agreed to RMA, however on Aug 27th, when we had informed them about sending a replacement copy in lieu of the sold copy, their quote was, "If it's free, yes, I'll take it"We are not in a position to provide the new yet to be released copy of a game nor promise to provide a copy of a game that has not been released to the public
Final Consumer Response /* (4200, 17, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never got an RMA, I don't know who they're talking about, and I never said anything about a future game

Thank you for reaching out to us
We have many different types of promotional giveaways, and have continued them throughout 2K15, 2K16, and 2K
It is made very clear that there is only going to be a small chance of obtaining one of these rare items, so while we definitely don't want you
to feel left out, the vast majority of our customers have also not received a Pink Diamond card
We wish you better luck in the future!

Complaint: ***
I am rejecting this response because:The ONLY transactions I have done on 2K, has solely gone to the company, and I'm pretty sure the company can see thisBasically what I'm reading in the terms is if the company has reason to " believe " that you're doing something illegal, they can ban you if they feel like, which is completely unfairBasically 5K on strictly VC, not including the game itself & MT donations from viewers on twitch have helped me get where I amI have NOT used any other methods to get ANY virtual currency besides PURCHASING VC THROUGH THE GAME ITSELF OR ACCEPTING A DONATION FROM VIEWERSSaying " methods of gaining multiple different virtual currency " when I'm not doing anything illegal, Is pretty ridiculousOnce again, I'm not trying to be rude, and I want to be someone who gets invited to a 2K Teamup at one point, but I HAVE NOT illegally gotten any VC, or MTI understand this can be a misunderstanding because there are PLENTY out there that do buy MT and do it right in front of your faces, and maybe you want to use me as an example because I may be one of the more recognized people that play the game, but its just unfair to ban someone PERMANENTLY from the ENTIRE GAME specifically because you "believed" that I broke TOS when indeed I didn'tI play park as well, and I cant go online AT ALL4-players GONEThere are people you've banned for days for boostingor even glitching after a weekbut I'm PERMANENTLY BANNEDEven if my ban is reduced to a certain time, like a week or two, I'm fine with that, but I'm not fine with being banned from the entire gamePlease unbanI want everything to work out without being looked at as a bad person to the company
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/25) */
We are sorry to hear about the customer's difficulty playing Civilization VAs we have not been able to locate any correspondence from the customer regarding this issue, we created a contact on the customer behalf with the email provided to the
Revdex.com
We had our Tech Support team reach out to the customer to try and get a better picture of what they are encountering in the hopes of getting the issue resolved

We are currently working on a resolution for all users affected by this issue

We were unable to locate a Support ticket connected to the email address provided in this Revdex.com complaint

Initial Business Response /* (1000, 5, 2015/08/26) */
We continue our assistance to this customer and updated their support requestTheir specific issue has been passed *** the appropriate department that should be able to handle their issue with some attentiveness
Initial Consumer Rebuttal
/* (3000, 7, 2015/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 8/26/15, 2K support has supposedly forwarded my complaint to the appropriate department, I have not had a reply from the appropriate departmentThis appropriate department, being Catdaddy, is showing sub-par customer service practices, making 2K, the parent company, look very badBased on the unwillingness to address my problem, it would take a swift and substantial in-game compensation to remedy thisCatdaddy is proving that they do not care when it comes to the customerI am willing to discuss this with CatdaddyBut, I am leaning toward being compensated by receiving a certain level and amount of game cards, due to their blatant disregard for customer service
Final Consumer Response /* (3000, 12, 2015/09/11) */
9-10-
Sent via email:
(The consumer indicated he/she DID NOT accept the response from the business.)
They added the card to the wrong account! This is either complete incompetence, or, a total disregard of correct customer serviceIf they had fixed it on the correct account, being, useless as scards are now, due to Srelease, they would have been 1/of the way remediedBased on this, the only way I will consider this issue fixed now, they need to compensate me with legendary cards AND duplicates for me to pro, legendary diva AND duplicate for me to pro, epic cards AND duplicates for me to proIf this had been fixed on the CORRECT account initially, this never would have went to thisI feel they added the card to the wrong account intentionally
Final Business Response /* (4000, 15, 2015/09/25) */
We have currently escalated this to the correct team to which they should be in contact with the customer through their ticket internally

Customer was reimbursed over the actual value of the file that was missing along with 50,extra
We consider this matter resolved
Thank you

Thank you for contacting us
We are working as fast as we can to address all the tickets we have received in regards to this unforeseen issue. It will be resolved shortly and all customers will be taken care of
Please be sure to provide all of the information requested in your
ticket to expedite a solution
Best regards,

Initial Business Response /* (1000, 5, 2016/02/12) */
We have reached out to this customer to offer our assistance regarding the reported issue and to gather more information from the user to investigate their claim.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/15) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
They have offered no assistance. They have only patronized me through customer support email. And no matter how much I prove a flaw in their system, they continuously ignore said proof. There is a reason that the entire gaming community feels as though this company has been scamming us all year. It's a widespread consensus that spans as far as the game's reach goes. Multiple mediums such as YouTube, Online Forums, Reddit, Twitch, etc. with hundreds of thousands of affirmations from the community prove such and is easily accessible. There is still no transparency. They are still money-grabbing. And as a company, they must be held accountable as it's immeasurably unfair to the customer base.
Final Business Response /* (4000, 9, 2016/02/29) */
We believe that this matter is resolved at this time.
We have had one of our agents apologize and grant some compensation for how they were handled previously in a past conversation. Regarding the issue at hand, we believe that there might of been some confusion due to the type of reward that they were speaking about and what they received. We would be more than happy to explain this confusion within the internal ticket itself.
Final Consumer Response /* (3000, 12, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I've explained multiple times to these people, I know for a fact that others were 'rewarded' for my exact situation with the compensation that was asked for. This company has a history of horrible customer service and it obviously has continued. They literally believe their customer base is [redacted]. Quite contrary. It has not been resolved and they are doing anything they can to keep from doing so. I'm tired of these big corporations that [redacted] customers over.