2K Games, Inc.

We invite the customer to open a ticket with us to address their issues through our support system at: Support.2k.comPlease note that we are receiving a higher than normal volume of fraudulent claims for VC recently. Customers should be aware that all submissions are thoroughly investigated, and...

attempting to defraud 2K Support for Virtual Currency will result in an in-game suspension or ban.Thank you.

Yes the 50 dollar purchase was for 2k17, through the Microsoft store.

Initial Business Response /* (1000, 5, 2015/04/13) */
We have reached out with one of our agents' addressing this exact issue with some preliminary troubleshooting steps that will hopefully resolve this customers issue.

Sir,
 
No one is taking anyone for a fool. We had to stop cloning files due to the sheer volume generated from this unexpected issue and we are only giving VC back at this time.  You have also been reimbursed over the actual value of the missing file in addition to compensation.We are currently not able to make exceptions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We completely understand the customers frustration. This was an unforeseen issue and we are working as quickly as we possibly can to address everyones issue.
No one will be left hanging; We sincerely appreciate your patience in this matter.
 
Thank you,

Complaint: [redacted]I am rejecting this response because: I still have not received my lost player or my badge progress and the amount compensated was not a true value of what I have spent, I was compensated 381k VC,which I have spent closely or over $100 which is roughly 450k VC plus. I would like to be given back everything I lost not what 2k feels is comfortable for them.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

As we explained to the customer in the ticket, they have been banned for 14 days for making fraudulent claims in an attempt to receive digital merchandise.This ban is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is...

knowingly false (You can find more information  at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement. *

We are currently working on a resolution for all customers facing this issue.

Customers issue has been addressed in ticket.
 
Thank you!

As we clearly explained to the customer in their ticket, they have been suspended for 14 days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any...

material that is knowingly false (You can find more information  at: [redacted]It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement. *

Initial Business Response /* (1000, 5, 2015/10/08) */
We have reached out to this customer to offer our assistance regarding the reported issue and at this point we're awaiting a response from the vendor for verification of any missing VC.

We have already informed this customer, via our ticketing system, that their account was suspended for 14 days. The customer filed a false claim to our customer service department. We verified that the claim and receipt were not consistent with an actual purchase on their game account. Because of...

the deliberate attempt to try to defraud us (“You agree that all information that you provide will be accurate, complete, and current”), we exercised our right to suspend access to all online services for their registered account as stated in our Terms of Service: [redacted]/

Initial Business Response /* (1000, 5, 2015/09/17) */
We have reached out to this customer via our ticketing system to offer our assistance regarding the reported issue. We encourage the customer to respond to our correspondence with additional information.

Initial Business Response /* (1000, 5, 2015/04/21) */
It appears that this customer's reported issue--DLC not being share-able between accounts on the same machine--may be the result of how the profile system functions on the PlayStation platform. This information was explained to the customer when...

we responded to his technical support request. We would not be able to grant a refund, and the customer would need to speak to their retailer about their refund policy involving this type of situation.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they really read the tickit information you would have seen it was xbox not playstation. Also the non shared accross accounts was not explained to me upfront. There was nothing that stated this when I purchased it. The last download I bought was shared accross accounts so there was no reason why I would believe this one was any different. Also if they would have ready all the tickets, they would have seen I downloaded it from xbox store not purchased it from a retailer. This just proves no research was done. Show me the disclaimer that states that the download is not accross accounts like the previous one was shareable. Also, show me the disclaimer that states that a strict age restriction would be enforced. I found out about all of this after they got my money.
Final Business Response /* (4000, 9, 2015/04/30) */
We have reached out to this customer to offer our assistance regarding the reported issue. Due to the two tickets sent in with conflicting Platform's the information relayed to the customer may of been mis-communicated inadvertently. We are now working toward a resolution on the correct ticket.

Complaint: [redacted]I am rejecting this response because: This Brings me right back to point ASincerely,[redacted]

As we are not sure of the cause of the customers issue, we are still in the process of troubleshooting. 
We are more than happy to continue to assist the customer and determine appropriate compensation at the resolution of the issue, however we cannot provide a refund unless the product was...

purchased from us.
 
Thank you,

While we definitely understand the customers frustration, we are doing everything within our power to get this resolved.
Unfortunately, Support does not have the ability to make in-game changes for WWE 2K17 so the changes cannot be instantaneous.
I will review the ticket and see what can be done...

to handle the issue internally.
Thank you,

Initial Business Response /* (1000, 5, 2015/06/24) */
We have reached out to this customer via our ticketing system and currently awaiting confirmation and a response to this ticket so we may work with them to resolve their issue.