2K Games, Inc.

Complaint: ***I am rejecting this response because:
I am rejecting this response because:I was only refunded vc that I already paid for! I still havent received my myplayer back! I filled out a ticket like 2k support requested on 9/they told me to
create a "placeholder" account so you guys could clone my player but I never received my player after I created a place holder! I pre orded my copy of 2k so I received my game on Sept 14, I was an overall by the Sept17th, 2017! My archetype is a driving & finishing rebounder, pounds, 7, height, maxed width shoulders and reach and he's left handedYou guys deleted my player so for over a week while waiting for my vc and player back people who purchased it after me passed me in overallI would be at least a overall by now! You can see it for yourself with the player I had to start over with while waiting days that I would be much further than I amCan you take the new player I created and worked to overall again and up his rep to what it would be if it was never deleted like at least a or overallI maxed out most of my badges as you will see! My gamer tag is *** Please and thank you!
Sincerely,*** ***
Sincerely,Tony Benson

Initial Business Response /* (1000, 5, 2015/12/07) */
We believe that this issue is currently resolvedIn reaching out to the customer, during our investigation into their inquiry, we found that there was no in-game monetary value associated with the offline save file which was associated with
this issue

Complaint: ***I am rejecting this response because: Your company had us pay in advance to get early access to the game and we weren't able to play with our myplayersIt seems as if all you care about now is how much money you can get from VC instead of providing a good stable product for your loyal fans. Sincerely,*** ***

After once again reviewing the history on the account, we have determined that the ban was valid and will not be up for appeal
We reserve the right to terminate or suspend account access at any time, at our discretion
Regards

Revdex.com:I have reviewed the response made by the business in reference to complaint ID
***, and included is the information required to locate the associated tickets for this complaintMy email is "***" the ticket is with *** *** *** ***, your subsidiary.Sincerely, *** ***

Initial Business Response /* (1000, 5, 2015/11/17) */
We believe that this issue is currently resolvedWe reached out to the customer and worked with them so we could investigate for the missing VC on their behalfAfter our investigation of this information we processed the reimbursement of
their missing VC
Initial Consumer Rebuttal /* (2000, 7, 2015/11/20) */
I have received the response thank you for resolving my issue as soon as you guys got involved they resolved it immediately

We believe that this issue is currently resolvedWe reached out to the customer and worked with them and also made arrangements for compensation in light of the recent frustrating customer support experience

Thank you for that clarification, 2K Games and Rockstar Games are separate divisions of Take Two Interactive
I was able to locate the Revdex.com link for Rockstar Games, I hope they're able to assist you further:
https://www.Revdex.com.org/new-york-city/business-reviews/computers-hardware-sof...⇄ /> Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThanks.Sincerely, *** ***

Complaint: ***I am rejecting this response because: Only contacted after I contacted Revdex.comIt should not have even come to thatIf you put out a product and consumers pay for
it, there should be rigorous testing to make sure it works properlyIf there are an enormous amount of complaints make it a priority to address the issueCompensation given is not even worth $for all the hassle I have gone throughI will not be buying any of your products in the futureYour customer support is extremely lacking. Sincerely,*** ***

Our sincerest apologies, I've reviewed the ticket and it was mishandledWe'll be assisting the customer right away. Thank you

Complaint: ***I am rejecting this response because:
My issue still has yet to be resolved, so as of this moment I still cannot truthfully claim that I am satisfied
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/09/30) */
We believe that this issue is currently resolvedWe are sorry to hear about the customer's difficulty in retaining classic teams for this version of the game, we do not have the ability to implement these characters into this version of the
game.While we understand that the customer is frustrated about the version of the game, we feel that we have been very open and upfront about all content
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
2k Games intentionally mislead customers into believing that the new classic team would be included in the PSversion of the gameAt no time did they mention in their advertismeets that certain features may not be includedThey need to take responsibility and acknowledge that they intentionally mislead customers
Final Business Response /* (4000, 10, 2015/10/06) */
We believe we have resolved the customer's original complaint and continue to offer our assistance with any new issue that the customer would bring to our attentionAdditionally, we have made arrangements for compensation in light of the recent frustrating customer support experience
Final Consumer Response /* (4200, 12, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
2K Games still is not taking responsibility for misleading Xboxand PSusersTheir advertisement for the game that aired on TV does not state anything about certain features not being included on the PSand Xbox consolesI would like more than just VC added....I want the content included in the game that they advertisedBelow is the link to the trailer that aired on TV, and you can see that there is NO mention of certain features not being included in the Xbox and PSversions
https://www.youtube.com/***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
reimbursing virtual
currency is not reimbursing the actual money spentI have countless emails and screen shots of your posts stating that you are cloning character copies as wellYou have asked for my info multiple times so you can find and copy the fileYou are clearly misleading and/or lying to your consumer baseThis was the last reply I received from 2K via email
“
Once we have all the above details we'll get right to our investigation! Make sure to download the latest patch if you haven't already!
In the meantime, you can help the next step of the process go much faster if you could create a new MyCAREER file for every file that was affectedThe reason we request this file is because it will be used as a "placeholder"After it's created, we'll be able to clone your old file right over it
Please be aware that when we recover your file it will not carry over your actual MyCareer story progress and you will need to start freshYou may also notice that your original save file's Animations, Hair/Tattoos, and dunk packages do not carry over in the cloning processThis isn't something we can change but we will definitely provide a VC reimbursement for the inconvenience.”
There is countless evidence online and in emails that you have said you would and are cloning charactersDo not take us for fools

As we clearly explained to the customer in their ticket, they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandise, not quitting games.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create,
upload, or post any material that is knowingly (You can find more information at* ***It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*

Thank you for making us aware of your concerns
If you are having a specific problem, please open a ticket and we will be happy to assist
Alternatively, if you would like to continue correspondence here, please provide further insight into the issues you're having and I will gladly look
into our options
Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe game is working perfectly now and they actually went above and beyond to fix the issueThey even gave me the entire season pass for the download content since they werent able to just give me the one I needed2k has not only fixes the problem but they've also made me a very happy customer...thanks for the help! Thank you!!!!Sincerely, *** ***

According to the customers last correspondence in Septof 2016, the issue was only occurring in one game mode of NBA 2KAs it did not affect the primary gameplay, the compensation offered was considered more than equitable
We would be happy to continue troubleshooting with the customer if they
would like to open a new ticket; However, we will not be able to offer further compensation
Regards,

We are unable to find any tickets associated with the email address given
Please provide the email address or ticket numbers so that we are able to research this complaint further
Regards