2K Games, Inc.

Complaint: ***I am rejecting this response because:again I didnt delete them my pscrashed after saying the file corrupted I got a new one got on the cloud and received my face scan clothes I bought shoes and tattoo no saved game files at all I sent you guys screenshots and you guys continue to blow me off like I haven put over dollars into your game which you can look up and see just like Sony canSincerely,*** ***

As stated to the customer in his ticket, and as with all retail products, we will have to see proof of ownership of some sort before we can supply a replacement code
We do understand that it has been quite a bit of time since the customer received the email, however since this was a digital
purchase and a case photo cannot be provided, we are trying to be as flexible as possible
The customers ticket is still open, and we will continue to assist them there
Regards

As we clearly explained to the customer multiple times in their ticket ***, they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to
create, upload, or post any material that is knowingly (You can find more information at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*

Complaint: 1***I am rejecting this response because:I provided all information that proves I paid for the product and then I got suspended for not being granted my purchaseThis is utterly ridiculousI want to be unsuspended and have my purchase granted please.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12005639, and find that this resolution is satisfactory to meSincerely, *** ***

Customer has indicated in the ticket that forum issues are related to the ISPWe will continue to assist the customer in the ticket

Customer was included in the issue-wide resolution and has been compensated

Customer was reimbursed for missing file

We invite the customer to open a ticket at support.2k.com for assistance with their issue

Initial Business Response /* (1000, 5, 2015/12/15) */
We have reached out to this customer to offer our assistance regarding the reported issue and created a ticket for them as wellAt this point we're waiting for additional information from the customer
Initial Consumer Rebuttal /* (3000, 7,
2015/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has done nothing to resolve my complaintEverything they have suggested does not workNot only does nothing work, they have the audacity to keep bouncing my complaint around from person to person and suggest the same steps over and overThia is the worst customer service I have ever received anywhere
Final Business Response /* (4000, 10, 2016/01/04) */
We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional informationWe will work with them to resolve this so both parties can come to an agreement

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

As we stated to the customer in their multiple tickets, the steps we have given them will work if followed as long as the file wasn't manually deleted by the customer
Since the files are retrievable with the steps given, and we do not compensate or restore manually deleted files, we consider it
non-productive to continue to go back and forth with the customer
They will need to follow the steps they have been given
Regards

As we explained to the customer in their ticket, they have been banned for days for making fraudulent claims in an attempt to receive digital merchandise.This ban is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is
knowingly (You can find more information at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*

Revdex.com: this is the ticket# ***I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, ** ***

The customer displayed clearly exploitative behaviorThis ban is not up for appeal and will not be overturned
Regards

We have reached out to this customer to offer our assistance regarding the reported issueAt this point we’re waiting for additional information from the customer in regards to their Proof of PurchaseOnce we have this, we can then proceed within their internal ticket to come to a satisfactory resolution

We will be happy to assist the customer if they open a ticket through our support systemAs we have been unable to troubleshoot the product, we are not able to offer any form of compensation

As we clearly explained to the customer in their ticket 2190463, they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandisePlease note that the fraudulent claim, along with all follinquiries (*** *** *** *** ***,)
were sent from the same email and IP address.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*

Complaint: ***I am rejecting this response because:
None of these ads are being shown on televisionEverything 2K has published in some way or another have only shown the PSversion of their gamesI came across another NBA 2Kad that is clearly being shown as a PSexclusive, which has been atteched in this rejection messageIn addition, in years past, 2K has intentionally told World Wrestling Entertainment to show only the PSversion of their WWE 2K series, again proving that they are showing favoritism towards Sony and acting like Microsoft and Nintendo do not exist.If they continue to ile and say they "do not favor one platform over another," and advertise only the PSversion of their games, I will no longer support them as a company
Sincerely,*** ***