2K Games, Inc.

We are going through the queue as quickly as possible.
As soon as we reach your ticket, we will ensure that you receive any VC spent on the file.
 
Thank you,

Revdex.com:I have reviewed the response made by the business and accept a 14 day suspension. Sincerely,

Initial Business Response /* (1000, 5, 2015/08/07) */
Our development team was informed regarding the issue with glitchy players that may or may not exist. They continuously work [redacted] finding any and all resolutions by upgrading internal hardware, stabilized the servers as well as improved the...

connections that customers have with these servers. If the customer is still having problems we can certainly pass ** their feedback with to our development team concerning NBA2K15.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There has been no update done to this game in months. There is no proof any development team is working on these issues either. They have said the same thing for months. I feel as though I'm owed the new game that the developers have surely spent all their time on.
Final Business Response /* (4000, 9, 2015/08/26) */
Our development team was informed regarding the issue with glitchy players that may or may not exist. They continuously work [redacted] finding any and all resolutions by upgrading internal hardware, stabilizing the servers as well as improving the connections that customers have with these servers. We cannot influence what our development team works.
Final Consumer Response /* (4200, 11, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
2k won't even acknowledge the glitch players exist, but at the height of glitch players being created 2k put virtual currency on sale. Very ironic. Perfect example of a rich company robbing its customers, there has been no resolution and the poorest of customer service possible.

Complaint: [redacted]I am rejecting this response because:II have read up on it and there has been plenty of people who were refunded vc and I have read up that many people have lost there files from not touching them if proof is wanted I will research and find you the blogs and post of people being refunded Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I am unable to find a Gamertag attached to this email that has a ban in place, nor any tickets regarding the issue.Please provide the Gamertag in question, or the ticket number and I will be happy to look into it further. Regards.

Initial Business Response /* (1000, 5, 2015/10/07) */
We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/11) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
THEY ARE ASKING ME TOO TAKE SCREEN SHOT OF THE GAME AND ALL KIND OF OTHER STUFF MAKING ME JUMP THROUGH HOOP SO I RATHER JUST STOP THE WHOLE PROCESS OF THEM PLAYING GAMES WITH ME, NO PUN INTENDED.
Final Business Response /* (4000, 15, 2015/10/23) */
We have reached out to this customer to offer our assistance regarding the reported issue but did not hear back from them. In light of not getting a response our system solved the ticket. If the customer needs future assistance they will need to create a new ticket through our support.
Final Consumer Response /* (2000, 17, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I only except it because its a big company and I don't have time and resources too go back and forth over lost funds but,I will not be buying anymore of there products ever again.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

As stated to the customer in their ticket and in our EULA:Licensor (2K) may, in its sole discretion, restrict your access to your available VC and VG in your User Account or terminate or suspend your User Account and your rights to any VC, VG, and other items associated with your User Account. Based on the customers transactions and reports, we are exercising this right. The ban has been reviewed and will not be lifted.Regards,

We have already informed this customer, via our ticketing system, that their account was suspended for 14 days. The customer filed a false claim to our customer service department. We verified that the claim and receipt were not consistent with an actual purchase on their game account. Because of...

the deliberate attempt to try to defraud us (“You agree that all information that you provide will be accurate, complete, and current”), we exercised our right to suspend access to all online services for their registered account as stated in our Terms of Service: http://www.take2games.com/legal/

Initial Business Response /* (1000, 5, 2016/01/08) */
We believe that this issue is currently resolved. We had a customer service agent reach out to the customer to discuss the details of the disciplinary action that the team took against their account with them.
Initial Consumer Rebuttal /*...

(3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sorry it is not resolved I am still banned due to a problem with there gaming service my gamer tag is Chef Point
Final Consumer Response /* (3000, 13, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They just lied on the Revdex.com Complaint they stated "informed them that we had investigated this issue" but on the ticket they said " we do not take any ban appeals into consideration at the moment.=" SO HOW DID THEY INVESTIGATE MY ISSUE ???
Final Business Response /* (4000, 15, 2016/01/22) */
Our investigation consisted of findings pertaining to the issue listed above in the notes section. If this case would like to be looked at once more, please submit this to our support so that we can look through this once again.

We believe that this issue is currently resolved due to the fact we were unable to find any tickets with the information provided. However, we ask that you submit a ticket through our support site so that we may be able to help you with any issues or answer any questions that you might have...

which pertain to your initial issue listed here. Please use this link: http[redacted]/

We invite the customer to open a ticket with us through our support system at: [redacted]Please note that we are receiving a higher than normal volume of fraudulent claims recently. Customers should be aware that all submissions are thoroughly investigated, and attempting to defraud 2K Support...

will result in an in-game suspension or ban.Thank you.

Complaint: [redacted]I am rejecting this response because:
I does not provide a solution.
 
My PSN account is under same name as 2k
email: [redacted]
PSN: [redacted]
Sincerely,[redacted]

Revdex.com
Issue was resolved Sincerely, [redacted]

Customer was reimbursed for missing file on 9/28